Vodafone Plc operates

in 26 countries and in

partnership with networks

in over 55 more.

About Vodafone

Vodafone GmbH is a mobile telephone company, operating in Germany. It is

a non-listed, wholly owned subsidiary of British-based Vodafone Plc. It is the

second largest telecommunications provider in Germany.

Globally, Vodafone’s ambition is to contribute to sustainable living by

delivering connectivity and innovative services to their customers, while

maintaining the trust of their stakeholders, by behaving ethically and

responsibly wherever they operate.

By the end of March 2014, Vodafone had 434 million subscribers and the

company intends to become the leading communications provider for

businesses across the world, large or small.

PAGE 1 - CLEARVISION CASE STUDY, VODAFONE GMBH COPYRIGHT © CLEARVISION-CM 2015

The challenge

Hossam Khalil, Online Platform Manager at Vodafone Germany, recently

approached Clearvision for Basic and Advanced JIRA Training.

‘A few months ago, our department adopted JIRA as a collaboration

tool. As a part of my role profile, I was handed the responsibility of

establishing an ITIL based process and operation planning. Since JIRA is

my department’s strategic tool, I found myself in need of training to fulfil

my job using JIRA to its utmost potential [...] and Clearvision was by far,

the best training Vendor I found.

We needed the proper knowledge and training to explore it fully. We

knew that JIRA could provide us with the basic operation cornerstones

that we required, we just needed a little help setting it up [...] such as:

• Incident Management

• Operation reporting

• Change management

• Problem Management’

The solution

After much research Vodafone chose Clearvision as its training partner

thanks to recommendations from several JIRA experts. Hossam didn’t

hesitate to reach out to us and we were very pleased to answer his request.

“The Training was of excellent quality and the trainer was a competent

professional of the highest calibre. Through the training, we received the

necessary information, which allowed us to take steady steps towards

achieving our operation goals with JIRA.” JIRA Basics

JIRA Service Desk

JIRA Advanced

JIRA Portfolio

Courses Available:

COPYRIGHT © CLEARVISION-CM 2015 CLEARVISION CASE STUDY, VODAFONE GMBH - PAGE 2

The results

According to Hossam, the organisation has seen “a significant increase in

awareness of the application JIRA” as well as “a clearer understanding of

how Vodafone can use JIRA in building operation interfaces.”

Since the training, the team works in a more efficient manner and the

communication between different department is considerably more

effective. JIRA has been implemented successfully within the company and

Vodafone is already looking forward to upgrading to the latest available

version of JIRA.

At Vodafone Germany, JIRA is being used by more than 300 users and so far

it has been a very successful experience.

Next steps

Clearvision is looking forward to working with Hossam and Vodafone again

in the future. The next project will explore upgrading to JIRA 7.

Clearvision offers a range of training courses for the leading Atlassian tools.

For more information and a list of courses available:

or call us on: +44 (0) 845 459 9530.

Click here

PAGE 3 - CLEARVISION CASE STUDY, VODAFONE GMBH COPYRIGHT © CLEARVISION-CM 2015