Upload
trinhkhue
View
215
Download
1
Embed Size (px)
Citation preview
About us
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Dear Client
I am delighted to introduce STI’s latest training brochure. It is packed full of information about our
courses and the services we provide.
For over 20 years, STI has been partnering with some of the world’s leading organisations,
providing their staff with innovative training programmes, painstakingly developed in order to
guarantee significant increases in personal and organisational performance.
Throughout challenges economic situations we are proud to be one of the few training providers who
have both survived and prospered. This is in no part thanks to our loyal clients, fantastic staff and our
cutting edge new innovations re courses and services.
Our team of 30 staff can deliver over 500 subjects in over 10 languages.
We pride ourselves on being able to create a training solution in partnership with you, allowing us to
choose the correct development program and methodology that is totally company focused to suit
your specific needs. All our training is highly interactive and FUN, using brain friendly learning
techniques.
Our Vision First choice training provider for our business partners and clients worldwide To achieve this, we will:
Provide world class consultants who are committed to making a difference in the development of both the individuals and organisations we touch
Be market leaders in the design and delivery of bespoke HR and training solutions
Ensure our people and products deliver visible results and return on investment
Tracy Bedwell
Managing Director
What we offer
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
In House bespoke training courses We will design and deliver a solution that suits your specific needs, addressing the issues and
requirements from your training brief that best fits your culture, learning style and ways of
working.
Longer term modular courses
Modular, on-going programmes designed around the needs of your staff and business. These can range
from 5 days to 2 years in duration
Bespoke training course package for you to deliver internally
We will write a full trainers guide, delegate workbook, case studies and skills practice sessions, power
point and anything else you may need for your in-house trainers to use internally. We also offer train
the trainer to ensure they are fully up to speed on the content.
Standard self-study training manuals
We have a wide range of self-study training manuals available
for sale as a download from our website.
360-degree feedback and coaching
We will design your own 360-degree feedback system.
We also offer coaching programmes for managers to give
them the personal support that they need.
Consulting services
We can offer a wide range of consulting services including but
not limited to: HR (Competencies, Assessment Centres,
Recruitment, Job analysis / descriptions, TNA, Ga analysis),
Quality Management (TQM. Lean, Six Sigma, Audit of work
methods / procedures), Financial (-Financial Policies and Procedures, Internal Control Systems,
Budget Systems, VAT, Feasibility Studies, Business and Financial Forecasting), Strategy (Strategic
Planning, Key Performance Indicators, Change, Performance Measurement and Management, Employee
Engagement and Satisfaction Surveys), Sales and Marketing (Webchat, Net Promoter Score, Sales
Management Systems, Marketing Strategies)
OUR KEY UNIQUE SELLING POINT
“Bespoke, practical and quality training delivered by a trainer experienced in your industry is a
“given”.
Where we really make a difference is how we help your staff to embed and implement the
learning after the course. We offer industry-leading post-course support to make this happen, so you
get a real, tangible return on your investment”
Training courses and how they work
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
2 D
ay C
ou
rse
1/2 day time management
1/2 day emotional intellegence
1/2 day NLP
1/2 day negotiation 2 D
ay C
ou
rse
1 day sales
1 day presentations
2 D
ay C
ou
rse
All negotiation
At Sales Training International we offer unique training solutions for your business needs. Therefore, we have listed the subjects we can cover, to help you put together a training course that will meet your specific requirements. For your convenience, we have categorised each subject under the following headings:
Leadership and Management
Sales
Customer Service
Marketing
Human Resources
Performance Management
Training & Presentations Skills
Six Sigma, Lean and Process Improvement
Business Skills
Secretarial and Administration
Telephone Skills/Call Centre
Cross-Cultural Skills
Teamwork
Finance Over the next pages you will find training subjects that can be grouped together or chosen individually
to form a complete course. You can select subjects from any section, to build your ideal training
course. The subjects vary in length from 1 hour to 5 days.
What a 2-day course could look like:
We will build it to whatever you want. Once you have decided upon your areas of need and selected the appropriate subjects, we will construct a company specific course that will satisfy your needs. We will provide you with a detailed Course Outline, which will contain the Course Aims and Objectives, together with detailed Course Content.
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
LEADERSHIP
Below is a selection of the subjects we can deliver for
Leadership and Management, for a full list please contact us
Assertiveness
Business Analysis
Business Awareness
Business Excellence
Business Strategy
Change Management
Coaching
Communication Skills
Conflict Management
Cross Cultural Management
Delegation
Developing and Communicating Your Vision, Mission and Strategy
Developing a Corporate Culture
Diversity in the Workplace
Emotional Intelligence
Finance for Non-Financial Managers
FISH – World-famous techniques for management, and coaching
Flying under the Radar - using psychological shortcuts to influence others
Innovation and the Creative Brain
Interpersonal Skills
Lean processing skills
Managing Millennials
Meetings
Mentoring Skills
Motivation
Negotiation Skills
Networking for Business Success
NLP in Leadership
Operations Management
Planning, Organisation and Control
Positive Thinking
Presentation Skills
Problem Solving and Decision-Making
Process Management
Project Management
SDI – Strengths Deployment Inventory – a profiling tool to assess your leadership style and that of your team and how your style can impact on your team
Six Sigma – Quality and Improvement
Strategic Thinking
Stress Management
Supervisory Skills
Supply Chain Management
Time Management
The Top 10 Traits of Highly Successful People
The New Manager/Leader
The Middle Manager/Leader
The Senior/Advanced Manager/Leader
The Technical Manager (Engineers, IT specialists etc.)
The Cost of Quality
Total Quality Management
Women in Business
Think Critically and Succeed
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
SALES
CUSTOMER SERVICE
Below is a selection of the subjects we can deliver for Sales, for a full list please
contact us.
Advanced Selling Skills
An Introduction to Selling Skills
Bid Management
Bid Writing
Communication to Increase Sales
Cross Cultural Selling
FISH – Increasing Sales Performance
Key Account Management
Negotiation Skills
Networking for Success
NLP in Selling
Presentation Skills
Retail Selling
Sales Team Management Training
Selling / Consultancy in a Cross-Cultural Environment
Strategic Selling
Telephone Selling Skills (Inbound and Outbound)
Territory/Regional Sales Management
The Sales Toolkit
Trusted Advisor
Visual Merchandising
Web Chat – Increase your sales
Who is My Customer? – SDI and Selling
Winning Beauty Parades Whole Brain Thinking – A Profiling Tool to Aid Selling
Below is a selection of the subjects we can deliver for
Customer Service, for a full list please contact us.
Customer Service
Beyond Customer Service
Communication Skills
Cross Cultural Service
Customer Relationship Management
Customer Service for non-frontline staff
Customer Service – Delivering Excellence
Customer Service Driving Strategy
FISH – world-famous customer service techniques
Internal Customer Services
Know Your Customer? – SDI Profiling Tool
Net Promoter Score
Web Chat – Improve your service
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Below is a selection of the subjects we can deliver for Marketing, for a full list please
contact us.
• Aligning Digital Marketing & Social Media with Marketing Strategy for Maximum Return on Investment
• Aligning e-Marketing and Traditional Media
• Aligning Marketing and Sales
• An Introduction to Marketing
• Best Practice Presentation and Pitching Skills for Media, Creatives, Designers and Agencies
• Category Management
• Client-side Development Programme for Agencies
• Delivering Marketing Communications
• E-Marketing and Websites
• Event Management
• Getting the Best from Agencies
• Introduction to Public Sector Marketing
• Market Intelligence
• Market Research Questionnaires
• Marketing for Lead Generation
• Market Segmentation and Customer Relationship Management
• Product Marketing and Innovative NPD
• Public and Media Relations
• Return on Investment
• Strategic Marketing Planning
• The Psychology Behind Marketing
Below is a selection of the subjects we can deliver for Human Resources, for a full list
please contact us.
• An Introduction to Human Resources
• Competencies
• Cross Cultural HR
• Discipline and Grievance
• Diversity in the Workplace
• Employment Law
• Job Evaluation
• HR Balanced Scorecard
• HR Management
• HR Strategy
• Organisation and Manpower Planning
• Performance Management
• Psychometric Testing and Assessments
• Recruitment, Interviewing and Selection
• ROI for the Training Function
• Succession Planning
• Train the Trainer
• Training Co-ordinator
• Training Cycle and Evaluation
• Training Needs Analysis
MARKETING
HUMAN RESOURCES
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Below is a selection of the subjects we can deliver for Performance Management, for a full
list please contact us.
• Appraisals
• Coaching to Improve Performance
• Competency Based Performance Management
• Giving Feedback
• Mentoring Skills
• Monitoring Performance
• Motivation and Compensation
• Performance Management for Managers
• Performance Management for Appraises
• Self-Development Planning
• The PM Cycle
Below is a selection of the subjects we can deliver for Training & Presentation Skills, for a
full list please contact us.
• Accelerated Learning
• Facilitation Skills
• Instructional Techniques
• Powerful Presentations
• Presentations and Question Answering for Engineers and the Technical Specialist
• Public Speaking
• The Exceptional Trainer Masterclass
• Training Needs Analysis
• Training Cycle and Evaluation
• Training For the Technical Specialist
• Training for Profit and Return on Investment
• Train the Trainer
• Writing Training Courses
• Visual Thinking
PERFORMANCE MANAGEMENT
TRAINING & PRESENTATIONS
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Below is a selection of the subjects we can deliver for Six Sigma and Process Improvement,
for a full list please contact us.
• Assessing your pain points • Culture Change “We’ve always done it
that way” • Current & Future State Mapping • Continuous Improvement • Green Belt Six Sigma • Kaizen Events • KPI’s (Key Performance Indicators) • Lean Processing
• Mistake proofing (error proofing) • Quality Mapping • Reduce the “waste” • Root Cause Analysis • Single Point Lesson • Supply Chain • Visual Factory • Voice of the Customer?
• Yellow Belt Six Sigma
Below is a selection of the subjects we can deliver for
Business Skills, for a full list please contact us.
• Balanced Scorecard
• Business Awareness
• Business Excellence
• Business Planning
• Business Writing
• Career Development
• Career Development for Millennials
• Communication Skills
• Cross Cultural Working
• Decision Making
• Finance for Non-Financial Managers
• Flying under the Radar - using psychological shortcuts to influence others
• If it Isn’t Broke Why Fix It – Why change matters
• Innovation and the Creative Brain
• Internal Consultancy
• Mini MBA
• Networking for Success
• NLP For Business Excellence
• Planning, Organisation and Control
• Problem Solving
• Professional Consultancy
• Project Management
• Quantitative Methods For Business Excellence
• Report Writing
• SDI Profiling
• Women in Business
• Whole Brain Thinking – A Profiling Tool
• Writing Effective Emails
• Visual Thinking
SIX SIGMA & LEAN
BUSINESS SKILLS
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Below is a selection of the subjects we can deliver for Secretaries and Administrative Staff,
for a full list please contact us.
• Advanced Office Manager
• Document Management
• Supervisor’s Skills New / Advanced
• The Effective Administrator
• The Office Professional
• The Senior Secretary
Below is a selection of the subjects we can deliver for Call Centres, for a full list please
contact us.
• Call Centre Help Desk
• Call Centre Team Leader Training
• Call Monitoring
• Customer Service in a Call Centre
• Improving your Net Promoter Score
• Inbound/Outbound Selling
• Managing a Call Centre
• Smart Skills for Help Desk Professionals
• Telephone Skills
• Webchat - An alternative to telesales?
Below is a selection of the subjects we can deliver for Cross Cultural Skills, for a full list
please contact us.
• Communicating Across Cultures
• Cross Cultural Working
• Customer Service across Cultures
• Dealing with The …… (single cultural programme focussing on one culture at a time i.e. dealing with the Spanish, Germans, Chinese etc.)
• Kiss, Bow or Shake Hands
• Leading an International Organisation
• Managing a Multicultural Team
• Negotiating Across Cultures
• Selling / Consultancy Skills in a Multicultural Environment
SECRETARIAL / ADMINISTRATION
CALL CENTRE
CROSS CULTURAL
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Below is a selection of the subjects we can deliver for Team working, for a full list please
contact us.
• Cross Cultural Teams
• Flying under the Radar - using psychological shortcuts to influence others
• High Performance Teams
• If it Isn’t Broke Why Fix It – Why change matters
• Interpersonal Strategies – Behavioural /Personality Styles
• Leading a High Performance Team
• Motivating Teams
• SDI and Teams
• Team Development
• Think Critically and Succeed as a Team
• Virtual / Remote Teams
Below is a selection of the subjects we can deliver for Finance, for a full list please
contact us.
Accounting and Finance
• Accounting for Non-Accountants
• Analysis of Accounts and Business Ratios
• Budgeting and Cost Control
• Budgeting and Forecasting
• Budget Preparation
• Business Structures
• Business Performance Ratio
• Cash Flow Management
• Cash flow Analysis and Forecasting
• Capital Investment Appraisals
• Costing and Breakeven
• Corporate Governance
• Finance for Non-Financial Managers
• Finance in an International Market
• Financial Analysis & The Stock Market
• Forensic Accounting and Auditing
• Raising Finance
• Stock Market and Raising Capital
• Treasury Management: Tools and techniques
• IFRS, US and UK GAAP
• Audit and Assurance
• Cost Management
• Resource Accounting and Budgeting
• Financial Management
• Financial Systems Implementation
• Tax Compliance
• Accounting – ACCA and AAT courses
TEAMWORK
FINANCIAL
List of subjects we can deliver
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Derivatives and Trading
• Yield Curves
• Swaps
• Interest Rate Futures
• FX Swaps, Options
• Volatility
• ALM (Asset Liability Management)
• Pricing and Trading Options
• Islamic Finance
• School of Derivatives
Financial Modelling & Planning
• Financial Modelling in Excel
• Financial Modelling for Investment
• Mergers & Acquisitions Modelling
• Valuation Modelling
• Forecasting and Statistical Modelling
• Modelling for Corporate Restructuring
• Business Planning
• Forecasting Cashflows in Excel
• Leveraged Finance Modelling
• Project Finance Modelling
• Modelling M&A
Investment Management Products
• Fund Management
• Fund Administration
• Hedge Funds
• Investment Management
• Corporate Actions
Private Equity
• Analysing and Modelling Company Buyouts
• Introduction to Modelling Leveraged Finance
• Understanding Private Equity
• Introduction to Buy Outs
• Introduction to MBOs
• Buy Out Modelling
Strategy and Risk
• Due Diligence Process
• Buying and selling businesses
• Risk Management
• Credit Risk
• Option Risk
• Market Risk
• Bonds (including risk)
• Sarbanes-Oxley
Our process
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
Sales Training International Ltd undertake the following process, to help assess your training needs
and deliver your specific training requirements to the highest standards.
Follow up Call / Meeting: Once we have received your initial phone call or email, one of our directors
will contact you to discuss your requirements in order to fully establish your training needs and if
appropriate arrange a meeting.
Course Outlines / Proposal: once we have established and agreed your needs, we will send you a full
proposal, including detailed workshop outlines, trainer profile, references and costings.
Course Customisation: We may need to spend time with your company to familiarise ourselves with
your products and processes to enable us to write a company specific training workshop, or at the very
least ask you for further information on your products and processes to help with tailored case studies
etc. If you feel further in-depth investigation is required, our consultant can conduct a full training
needs analysis and subsequently produce a report which will detail findings, conclusions and
recommendations on how to improve the efficiency and profitability of your company.
Pre-Course Approval: Once the recommendations have been accepted and the training solutions
designed, these can be presented to you for final approval before the training is delivered.
Training Course: This will be a tailored course based on your specific needs and delivered at a
location of your choice.
Feedback: To help you with your evaluation process we will provide you with course feedback. If
requested, we can also provide feedback on individuals which can be used for their ongoing
development.
Coaching: As well as training, all our consultants are
qualified coaches and can provide an in-depth coaching
service. This will involve observation of your staff in the
workplace with comprehensive feedback and coaching.
This will enable potential performance issues to be
identified and solutions established, thereby enhancing
and improving existing performance, leading to
increased productivity and profitability.
Email Support: All of our in-house courses include a
free, six-month email support system, whereby all
participants can contact the training consultant that
conducted the course, where available, or an alternative
experienced consultant, to answer any questions or
provide further information.
Client List
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
We have worked with a variety of clients worldwide, covering a wide range of industries. For a full
list, including references, please visit our website. A small sample includes:
Terms and conditions
Sales Training International 0845 8901701* | [email protected]
www.salestrainingint.com
In order to ensure the best possible level of service to our clients we operate under the following
terms and conditions, which will be formally laid out in our final contract and agreed with you.
Consultancy and training fees will be charged at the following rates:
Training / Facilitation £1400 per day *
Consultancy / Coaching £950 per day *
Fees will include:
Designing of all modules
Writing all modules
Delivery
Printing of training materials
Pre-and post-course reporting
Free 6 months after course support via email
Our fees exclude:
Trainers travel, accommodation (if needed) and subsistence
Venue and delegate costs
Venue training equipment
All invoices must be settled within 30 days to avoid interest charges.
The following cancellation rates will apply where notice is given:
Within 2 weeks- 100% of fee
Within 3 weeks- 50% of fee
Within 4 weeks- 25% of fee
More than 4 weeks- No fee
All bookings will be confirmed in writing prior to being finalised with an agreed contract.
Sales Training International Ltd reserves the right to amend their fees at any time (prior to agreeing a
contract).
* Fees for financial courses and courses delivered in a foreign language may vary and are on
application. Fees may also vary for a larger number of days booked as we would be happy to offer a
discount *