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About the Trust
Patient information
2 www.swlstg-tr.nhs.uk
About the Trust 3
About usWe are the leading provider of mental health services across south west London and a beacon of excellence for many of our national mental health services. We want to help people experiencing a mental health problem get the treatment and support they need as quickly and effectively as possible. The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them. We serve 1.1million people across the London boroughs of Kingston, Merton, Richmond, Sutton and Wandsworth and employ more than 2,000 staff who provide care and treatment to approximately 20,000 people from south west London and beyond at any given moment. Our Trust headquarters are in the impressive grounds of Springfield University Hospital in Tooting and we also operate in many other locations throughout the London and the south east. An innovative and rapidly growing organisation that is helping to challenge stigma and redefine the mental health landscape in the UK, we have more than 100 clinical teams across the Trust, working to make sure that high quality patient centred care is our key priority.
“I was only on the ward for 10 hours, but during this time I was treated with dignity, patience and care.”
Overview of our servicesWe want to help people experiencing a mental health problem get the treatment and support they need as quickly and effectively as possible.
The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them. As well as health and social care, we can support people to do things like get work, keep an existing job, sort out accommodation or deal with family issues.
We support people to remain in their own homes and communities as much as possible, and to only admit people to hospital when it is clearly necessary and for the shortest amount of time needed to get better.
The services we provide are commissioned by local commissioners, called CCGs or clinical commissioning Groups. CCGs are groups of GPs who decide what services they should provide for their local population.
You can find more information about specific services on our website.
4 www.swlstg-tr.nhs.uk
“The team is exactly that - A Team. There is continuity of care. There is excellent communication. I have been so fortunate to have the calibre of care that I received. In my opinion they should be held as the gold standard of care.”
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Our staffOur services are provided by our dedicated clinical staff. You may be seen by a nurse, a social worker, a psychologist, a psychiatrist, or another specialist therapist. Everyone you see is there to help you and is fully qualified to do so.
Our qualified staff are supported by health care assistants and others, who are highly trained and work under the supervision of a qualified member of staff to ensure that the care you get is of the highest standard.
Of the 2000 staff we employ, about three quarters are employed in directly caring for people who use our services.
As a teaching trust, we help to train all groups of clinical staff, and you may sometimes see a doctor or a nurse for example who is still training. These trainees will always be supervised by a qualified member of staff, appropriate to their level of training.
Our clinical staff are supported by administrative staff in the community teams, clinics and hospitals where you receive your treatment. These people make sure that your notes are available and up to date, that letters are sent to your GP and that new appointments are booked for you.
And in support of all those staff we have our corporate staff, responsible for such things as ensuring our suppliers get paid, new staff are recruited, staff get opportunities for further training, our buildings are maintained and cleaned, and food is available for people who have to stay in hospital.
Join usOur 2014 staff survey results show us being in the top 20% of mental health trusts for staff reporting being motivated at work and being able to contribute to improvements. In addition, this year we were voted one of the top 100 places to work in healthcare in the UK.
By coming to work at South West London and St George’s Mental Health NHS Trust you’ll be at the heart of an organisation with a rich history, well-established community links and an international reputation.
With more than 100 clinical teams across the Trust, you will have the opportunity to work with highly motivated and dedicated professionals, including doctors, nurses, psychiatrists, occupational therapists, psychotherapists and psychologists; so your work will have a real impact.
When you join us, you’ll be part of something special - an innovative and rapidly growing organisation that is helping to challenge stigma and redefine the mental health landscape in the UK.
You can find out more about our current vacancies and some of the excellent opportunities we can offer by visiting our website or emailing [email protected]
6 www.swlstg-tr.nhs.uk
Want to be involved? South West London and St George’s Mental Health NHS Trust 7
Want to be involved?There are many ways that you can become more involved with us and the work we do.
Volunteering You might decide that you want to volunteer, working with staff or some of our service users.
To find out more information about volunteering opportunities with us please email [email protected]
Become a member You might decide to become a member to show your support for local mental health services.
Members can get involved in a range of activities such as:
• Letting us know what’s good, and not so good, about our services
• Sharing your ideas to help develop new services
• Suggesting where and how we should be spending taxpayers’ money
• Choosing members to represent your views as art of the council of governors.
The majority of our governors are elected by the members, so by joining up you get to have a say in who is representing your views to the Board of Directors and holding them to account on your behalf.
To find out about becoming a member visit our website or email [email protected]
8 www.swlstg-tr.nhs.uk
Become a Governor As a member you can stand for election as a Governor.
Our Council of Governors hold the Board of Directors to account and have an important part to play in helping us to reduce the stigma and discrimination that still surrounds mental illness.
To be become a member, please fill in a form. You will find membership forms in the reception areas of most of our services. Or you can go to our website www.swlstg-tr.nhs.uk and go to our Members and Governors section or email the Membership Office [email protected]
FeedbackYour feedback is important to us and helps us to improve the services we provide to you. We want to know if you are happy or unhappy with the care you receive from our services.
If you are unhappy about the care you have received, please contact the person you know from the service you are using and tell them what the problem is.
If you would prefer not to talk to that person, you can contact the manager of the service, a member of the Patient Experience Team or the Patient Advice and Liaison Service (PALS). Their contact details are on the back of this leaflet.
There are many ways that you can tell us, and these are listed at the back of this leaflet. They are explained in more detail in our ‘Comments, compliments and complaints’ leaflet, available from our website or from your care co-ordinator or named professional. (leaflet reference Complaints2016)
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10 www.swlstg-tr.nhs.uk
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Disclaimer
We make every effort to ensure that the information we provide is accurate and up to date but it should not be relied upon as a substitute for specialist professional advice tailored to your situation. So far as is permitted by law, South West London and St George’s Mental Health NHS Trust does not accept liability in relation to the use of any information contained in this publication, or third-party information or websites included or referred to in it.
Contacting the TrustTrust Headquarters, Springfield University Hospital Building 15, 2nd Floor, South West London and St George’s Mental Health NHS Trust, Springfield University Hospital,61 Glenburnie Road, London SW17 7DJ
020 3513 5000
In an emergency (for existing patients of the Trust)
• Mental Health Support Line: 0800 028 8000
(5pm to 9am Monday to Friday, 24 hours Saturday and Sunday).
Patient Advice and Liaison Service (PALS) You can call our dedicated Patient Experience team and talk to someone about the service you, or the person you care for, has received.
020 3513 6150 (Monday to Friday 9am to 5pm)
If you require this document in an alternative format please call: 020 3513 6006
Our values
We are the leading provider of mental health services across south west London and a beacon of excellence for national mental health specialist services.
Help us make our services even betterThe views of patients, their carers, friends and families are at the heart of improving the way we deliver our services. We are committed to delivering high quality care. Your feedback will help us understand what we do well and what we can do better.
If you would like to give us feedback please contact:• Patient Advice and Liaison Service (PALS): 020 3513 6150
• Feedback online at: https://feedback.swlstg-tr.nhs.uk
• Patient Opinion: www.patientopinion.org.uk
Become a member:To find out about becoming a member E-mail: [email protected]
South West London and St George’s Mental Health NHS TrustSpringfield University Hospital, 61 Glenburnie Road, London SW17 7DJTelephone: 020 3513 5000Website: www.swlstg-tr.nhs.uk
Copyright © 2016 South West London and St George’s Mental Health NHS TrustPublished and distributed by: Communications DepartmentPublished: March 2016 Review date: March 2018Ref: SWLCORE441All information correct at time of printing
About the Trust
