ABOUT STRAWBERRYSOCIAL v1.3

Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Company Registration No.: 9517797

Contact us for a chat: [email protected], 07791454808. Based in London and Surrey.

ABOUT STRAWBERRYSOCIAL

StrawberrySocial deals in engaging – online and off. We believe that the only way to truly have a

fruitful business or charity is to keep ‘social’ top of the daily agenda. This means a marriage of online

engagement with offline meeting, connecting and great management. We know that people can do

both and, planned well, the conversations they’ve had can help their company achieve its goals.

The word ‘social’ has many connotations but we see it two-fold. One, where social media consultancy

can help in attracting and engaging with new and existing customers (and funders) in order to

establish company growth and success. Two, where management consultancy can help in organising

networking events and catch-ups with customers, therefore improving the nature and frequency of

client contact and facilitating further business.

Internal efficiency is key to engagement. The more time spent on unwieldy processes, the less time

is available for developing business and funding opportunities. We can help by reviewing and

improving in-house processes and re-organising teams. Streamlining the day to day.

No buzzwords, generic solutions or gobbledegook. It’s all about what you need, not what we sell.

WHAT MAKES US DIFFERENT

We believe that it’s all about the detail.

StrawberrySocial believes in sweating the 'small stuff' so that you don't have to. Pulling together a

social plan (or even just making a basic start) takes research, processes and therefore time. Usually

time you don’t have. We do.

We provide cover flexibly when YOU need it

We know that keeping on top of social can be time-consuming and sometimes complex. Lack of staff,

lengthy recruitment processes, busy periods, events, etc. can all compound this. That’s why we can

cover when you need us – providing consistency in a flexible manner.

We’re agile in our working practices.

We can work with our clients both face-to-face and also virtually. We can, and will, visit you at your

offices but we’re fully primed to communicate via online means - whether Skype, Google Hangouts,

Emails, and telephone. This option means that you pay for our full attention, our tailored solutions

and our dedication, you don't pay for us to sit on trains (possibly stuck outside Clapham Junction).

We believe in asking questions.

Here at StrawberrySocial we are not afraid to ask questions, until we completely understand your

needs and goals. How can we truly support our clients if we don't ask clear questions and then really

listen to the answers? A bit of 'mind mining' and humility often works wonders.




STRAWBERRYSOCIAL SERVICES

Online Social Management Services

• Interim management for when your content editor, digital manager or director has left and you’re

recruiting for a replacement. Such a service keeps your department stable, your online presence

constant and takes the onus off other staff having to juggle further tasks. We can man your

social media channels, write or sub articles and load to your website, scan industry newsfeeds

for relevant copy to share and/or respond to, live tweet for events, manage your team/s, etc.

We can also offer to 'knock the role/dept into shape' - a useful service! We can provide the

above as regular ongoing outsourced support if required.

Walk you through how to set up your first website (or update your current one), how to set up

and run your social media channels (Facebook, Twitter etc.) and also provide you with an ongoing

workable plan.

Social media account management – of both clients and internal teams. We run your

moderation/CM team/volunteers for you, ensuring that processes are smooth, clients are happy

and your team has the guidance it needs.

Evaluate, write or rewrite your online copy. This service is there to provide a consistent voice

throughout all communications, aligning with your customers and audience.

Provide you with support as to how to set up your organisation online, this may involve training

your in-house staff. What you’re looking for here is a successful online presence that will engage

consumers and spread your vision.

Work on your goals we you, what are you trying to achieve? We’ll choose the relevant channels

for your organisation and provide a clear path to attract and retain customers/funders.

Ongoing support (or we'll train you) to manage your ongoing content via a content calendar. We’ll

share industry tips to ensure you maximise your online presence whilst taking up minimum time.

Support charities with online communities, keeping them engaged and safe. The goal here is to

build and maintain a loyal community and also identify possible funders/advocates within your

community – in a sensitive and relevant way.

Carry out a review on how your community is doing. This will result in a simple plan as to how

your community can become a source of info, support and an avenue of funding and cross-

promotion.




Offline Management Services

• Interim management for when your account manager or director has left and you’re recruiting

for a replacement. Such a service keeps your department stable, and takes the onus off other

staff having to juggle further tasks. We can manage your social media team, write or sub their

content, keep on top of industry news, run your client accounts, etc. We can also offer to 'knock

the role/dept into shape' - a useful service! We can provide the above as regular ongoing

outsourced support if required.

We can offer a free 1-day evaluation of your internal processes – or you may have one process

that you know is just not working, we can investigate that too. In that day we will speak to your

key personnel, discover the issues they may be having (whether cross-departmental or within one

area) and report back on how we could work with you to solve them.

We can help at your networking events or conferences - speak with your clients and attendees,

help organise and provide admin support.

We specialise in client account management and can either provide this service to you on an

ongoing basis or review and train your in-house team in industry best practice.

We provide process management services. These will help define, improve and maintain your

project, internal or client management processes, standards, documents and tools to continually

improve quality and efficiency.

We can train your staff in using company processes and also the tools involved.

We can provide tailored 1-2-1 exec training and or training for your team in several areas.




TESTIMONIALS – what people say about our founder

Erin Keohan, Digital Manager at Depression Alliance

Rebecca is incredibly attentive to our needs and requests - always on hand to provide advice or get us in touch

with the best person at to help us. She is very friendly, approachable and has a deep understanding of community

management, moderation and digital communications. It is always a very pleasant experience dealing with her!

Blaise Grimes-Viort, Chief Innovation Officer at Emoderation Limited

Rebecca has got to be one of the best at what she does I have ever met. She's the glue that keeps a project from

falling apart. Supremely calm and confident in crisis, she's the foundation you want to be building on. Happens

to also be a smooth operator client-wise, which makes her pretty much essential.

Selina Holliday, Senior Marketing Manager at Egmont Publishing UK

Rebecca and her team worked on the moderation of some of the BBC Superbrand's online communities. I would

thoroughly recommend Rebecca, she went above and beyond her job role and was not only lovely to work with,

but I was always impressed at how conscientiously and enthusiastically she and her team were. There was a real

sense of ownership and in-depth understanding that is very, very rare.

Nuala Jackson, Management Consultant at ISBAN

Rebecca has been excellent to work with - a real expert in her field, superb organisation skills and attention to

detail, always proactively bringing ideas and suggestions to the table. Our recent venture (HSBC Students) in

social media has been a fairly cautious due to the nature of our business but Rebecca has been there every step

of the way, offering guidance and solutions to ensure a prudent but sensible approach is taken.

Sharon Gormill, HR Director • People and Culture Consultant • Co-founder, Aunt Mabel @auntmabelconslt

• www.auntmabel.co

Rebecca was always available to answer questions, took the time to answer them in a clear and precise manner

and dumbed down the tech jargon into language that the everyman could understand. She always came to

meetings prepared and was very collaborative in finding solutions that worked for both parties. Rebecca would

gauge our service needs and only upsell in instances where she felt it would benefit the business and help us

achieve our objectives, I find this approach very refreshing and a very personal service as Rebecca took the time

to understand our business and offer a tailor made solution rather than try to sell unnecessary add-ons.

Loic Baudry, Full Time Multi Tasking Ninja at Emoderation Limited and Polpeo

Rebecca is a bubbly lovely person to work with. I owe her a lot for where I am today and learned so much from

her dedication, top class client management and industry knowledge. She is focused, creative, super organised,

impressively skilled and a star team player.

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ABOUT STRAWBERRYSOCIAL v1.3