About Rackspace

www.rackspace.nl +31 (0)20 753 32 01

THE #1 MANAGED CLOUD COMPANY

Fanatical Support®

It all starts with Fanatical Support

Some cloud vendors provide basic break-fix support. Fanatical Support is different.

Fanatical Support means that our engineers and their specialized expertise are always available to you, 24x7x365. We do some of our best work at 3 a.m. Sunday and on Kingsday.

Our customers think of us as an extension of their teams—and that’s how we think of ourselves.

Our industry-leading service level agreements guarantee exceptional reliability and uptime. We’ve delivered 99.999% infrastructure uptime for years.

FANATICAL SUPPORT ISN’T JUST A SLOGANIt isn’t just expert and friendly service (though that’s part of it). It’s the result of a complex business process that we’ve refined for 15 years. It starts with the way we hire: for attitude and aptitude. Then we train for technical skills.

Fanatical Support is something that we measure carefully by surveying about 1,000 of our 300,000 customers every day. Support teams are assessed and rewarded based on those surveys and on the proportion of their customers who stay with us, grow with us, and recommend us to their friends.

Fanatical Support flows from our belief that exceptional customer service can’t be commanded. It can only be volunteered by Rackers who are empowered to spend time and resources to serve their customers.

Fanatical Support flows from the strength of a workplace culture that has helped us climb steadily up Fortune Magazine’s list of the 100 Best Companies to Work For, where we now rank #8.

GARTNERFor the past two years, Gartner has recognized us as a leader in their Magic Quadrant for Managed Hosting.

In June 2014, they rolled out a brand new Magic Quadrant for Cloud-Enabled Managed Hosting. We’re excited to announce that they’ve recognized us as a 2014 industry leader in that quadrant, too!

1998: RACKSPACE FOUNDED! | 1999: FANATICAL SUPPORT DEVELOPED TO ENCAPSULATE OUR CUSTOMER SERVICE PHILOSOPHY | 2001: RACKSPACE OPENS UK DATACENTRE 2004: 500 RACKERS WORLDWIDE

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

SAN FRANCISCO

LONDON

ZURICH

ISRAEL

BANGALORE

AMSTERDAM

SAN ANTONIO

DALLAS

MEXICO CITY

CHICAGO

WASHINGTON

NEW YORK

OFFICE DATA CENTRE

CLOUD

CERTIFICATION ISO 9001, 14001 & 27001 Certified

Level 1 Payment Card Industry (PCI) service provider

SSAE16 type II SOC1, SOC2 (Security and Availability Only), and SOC3

CDSA Content Protection and Security Standard Certified

DNB (De Nederlandsche Bank) right to audit contract

2006: RACKSPACE AMSTERDAM OFFICE OPENS | 2008: FANATIGUY IS BORN! 2010: WE FOUNDED OPENSTACK WITH NASA! 2011: LAUNCH OF THE UK CLOUD

THE NUMBERS

CUSTOMERS:

CUSTOMERS: 60% OF FORTUNE 100

CUSTOMERS: 40% OF FTSE 100

CUSTOMERS: IN MORE THAT 120 COUNTRIES

REVENUE: OVER $1.7B ANNUALLY

BEHIND THE NUMBERS

55,000+ VMware VMs = 80 PB STORED

TECH: 10 DATA CENTERS WORLDWIDE WITH 110,000+ SERVERS

PRODUCTS: PORTFOLIO - DEDICATED | CLOUD | HYBRID

RACKERS: MORES THAN 6000+ WORLDWIDE

Rackspace in numbersTruly a global service leader

OUR CUSTOMER SERVICE PHILOSOPHY | 2001: RACKSPACE OPENS UK DATACENTRE 2004: 500 RACKERS WORLDWIDE

HONG KONG

SYDNEY

BANGALORE

PARTNERSHIPS / AWARDS

2006: RACKSPACE AMSTERDAM OFFICE OPENS | 2008: FANATIGUY IS BORN! 2010: WE FOUNDED OPENSTACK WITH NASA! 2011: LAUNCH OF THE UK CLOUD

www.rackspace.nl +31 (0)20 716 84 58

270+MICROSOFTCERTIFICATIONS

Five times Microsoft Hosting Partner of the Year

78 MCSE Solutions Experts

39 MCSA Solutions Associates

100 MCTS Technology Specialists, Technology Specific

55 MCP Microsoft Certified Professionals

170+REDHATCERTIFICATIONS

First Red Hat Premier Hosting Partner in Europe

90 RHCEs Certified Engineers

12 RHCSA Certified SysAds

12 RHCA Certified Ardhitects

131+VMwareCERTIFICATIONS

Premier Tier Partner in the VMware® vCloud Air™ Network

60+ VCPs, VCAPs, VTSPs and VCAs

VMware® Hybrid Cloud Powered

55.000+ VMs

165+CISCOCERTIFICATIONS

Cisco Powered Network, 100% network uptime guarantee

122 CCNA Certified Security

44 CCNP Certified

#1IN OPENSTACK® PRIVATE CLOUDS Founder, along side NASA, of OpenStack, and operator of the larges OpenStack public cloud

openstack TM

C L O U D S O F T W A R E

Managed Cloud LeadershipManaged cloud lets you tap into the power of the cloud for

your strategic business goals without the frustration, cost,

and time of managing it yourself

#1HOSTING PROVIDER FOR TOP 1.000 E-RETAILERS Magento platinum hosting partner since 2009

Magento application infrastructure technicians: 50

Wherever you want it, however you want it supportedNo matter your specific workload, Rackspace can support your tailor-made infrastructure on dedicated servers, public and private cloud and third party platforms

Managed cloud lets you tap the power of the cloud for your strategic business goals without the frustration, cost, and time of managing it yourself. Your core business isn’t managing infrastructure. So why do so many of your resources go toward purchasing, maintaining, and refreshing hardware and software?

Unlike other cloud providers, Rackspace only offers managed solutions. From ecommerce to hosting, big data to hybrid cloud, our specialists will architect, run and support all of your cloud workloads 24x7x365.

Fanatical Support® is what makes Rackspace the #1 managed cloud company—empowering you to move beyond the limitations of do-it-yourself cloud with the support of thousands of expert engineers.

We’re different. We know it takes more than infrastructure to get the most out of a cloud—it takes expertise. It takes the willingness to understand what our customers consider success in the cloud, and help them achieve it. That’s why we only offer managed solutions, backing your infrastructure with our in-house, high-touch Cloud Engineers and Fanatical Support® 24x7x365.

2014: 6000 RACKERS WORLDWIDE | 2015: 11 YEARS IN BEST WORKPLACES LIST

Rackspace works with all the leading tech partners and platforms to deliver outstanding customer outcomes

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www.rackspace.nl +31 (0)20 753 32 01