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Miracle Software Systems, Inc. Introduction and Expertise Portfolio
The Company
Miracle Software Systems, Inc. is a 20 year old private minority firm headquartered in Novi, MI.
With over 2000 employees located in the Americas, Europe and Asia, we have been helping customers transform their IT and gain higher business value.
We are well known for our Hybrid On-Site Off-Shore Model which has been serving our customers for over 20 years.
The Miracle Story
25+ Technology Accelerators
500+ Certified
Professionals
2000+ Employees
Globally
12 Global
Locations
20+ Years of
Expertise
85+ Fortune 1000
Customers
15+ Technology
Partnerships
Customer Satisfaction
Affordable Innovation
Quality and Efficiency
Talent Eco-System
Industry Verticals
Manufacturing and Automotive
Energy and Utilities
Logistics and Supply Chain
Healthcare and Pharmacy
Retail Industry
Banking and Insurance
Miracle Expertise
Global Delivery Centers
Strong Partner Network
Deep Industry Understanding
Industry Proven Methodologies
Team with Certified Professionals
Accelerators and Frameworks
Strategic Partnerships
Over the years we have formed numerous strategic partnerships to ensure that we can serve our customers right.
Technology Spaces
Business Process Management
SOA, Connectivity and Middleware
Cloud Integration and API-M
Enterprise Mobility and Social
Data, ETL and Analytics
Quality Assurance and Testing
File Transfer and B2B/EDI
Digital Experience and Commerce
Sourcing Models
Managed Services
Result-Based Contracts
Professional Services
• T&M Based • Customer Manages Risk • Global Resource Fulfillment • Access to external resources • Suitable when project resources and schedule not finalized
• Emphasis on 3 D’s(Deliverables, Dates and Dollars) • Fixed Price • Project Based • Miracle Manages Risk • Efficient utilization of resources as per project schedule • More Suitable for leveraging offshore resources
• Development Center dedicated to customer’s : -Processes + Standards -Tools and Infrastructure -Line of Business -Agreed Service Levels • Optional Factory Model focused on continuous delivery of work packages • Results in : -Optimized Resource Availability -Accelerated Results -Improved Experience -Reduced TCO
Global Development Centers
Global Development Centers
B2B
Mapping
Factory
J2EE /.NET Framework
Application Migration Services Application Development
Services
7x24 Application Support and Maintenance
EAI
Interface
Factory
ERP Factory
J2EE
Component
Factory
.NET
Component
Factory
Our Core Expertise
• IBM Integration Bus • WebSphere ESB(WESB) • IBM MQ/MQ Appliance • WebMethods IS/ESB • SeeBeyond/JCAPS • Oracle Fusion ESB • TIBCO/EDIFECS
Sterling Secure Proxy • Connect:Direct(C:D) •
Sterling Control Center • Sterling File Gateway •
IBM B2B Sterling Integrator • IBM WebSphere TX •
WebSphere Commerce •
WebSphere Tools • Operational Decision Mgmt •
Process Server(WPS) • Integration Designer •
Lombardi Edition • Process Designer •
Process Center •
• IBM CastIron • DataPower ESB(XI52) • EDGE Appliance(XE82) • Message Sight • DataPower Security(XS45) • DataPower B2B(XB62)
PartialClientList
Serving Our Customers Right Global Delivery and Innovation
Project Delivery Model
Knowledge Acquisition and Assessment
Knowledge Transfer Specification Preparation
Managed and Monitor Maintain/Fix/Support
Production Acceptance Testing Unit and Regression Testing
Development, Implementation and Upgrade
Support and Maintenance
Onsite Activities Offshore Activities
Planning and Project Kick Off
Requirements Gathering
High Level Design Detailed Design
Testing Acceptance Testing Production
Support
OnSite Offshore Model
90 80 70 60 50 40 30 20 10
10 20 30 40 50 60 70 80 90
On Site 100% P
lan
, An
alyz
e a
nd
Fu
nct
ion
al D
esi
gn • Scope Definition
• Requirement Analysis • As Is Document Preparation • Fit/Gap Analysis • Prepare Test Plan • Prepare Functional Specs
• Deliver Solution to Client For Testing • Review/Seek Clarification on Functional Specs • Translate Functional Specs to Technical Specs • Develop Solution
• System Integration and User Acceptance Testing • Performance Tuning and Testing • Unit Testing • Develop Test Cases and Scripts • Document Test Results
• Application Deployment • Fix Critical Bugs • Assist On-Site Team in Deployment • Apply Patches • Resolve Bugs
• User Acceptance of Ticket Resolution
• Migration of Resolutions to Production Server
• Analysis and Resolution of Application Tickets
• 24x7 Application Monitoring
• Batch Process Monitoring
Offshore 100%
Tech
nic
al D
esig
n a
nd
Bu
ild
Test
ing
and
Qu
alit
y A
ssu
ran
ce
Bu
ild a
nd
De
plo
y
Pro
du
ctio
n S
up
po
rt
AXON : Global Delivery
Introduction − Vision Definition − Gain Report Formulation − Process Knowledge Acquaintance − Process Architecture Synthesis
Amplification − Tactical Operational Model Development − Offshore Engagement Office Setup − Process Quality Requirements Identification and Metrics Definition
Industry Specific Process Engagement and Process Improvement
Customer Engagement Assistance(CEA) and Satisfaction Improvement
IT Management and Employee Satisfaction Enhancement
Software Engineering Process
Strategic Process Groups
Industry Specific Process
Engagement and Process
Improvement
Software Life Cycle Management and
Related Processes/Compone
nt Factory Engagement
Customer Acquisition and Satisfaction
Processes, Internal and External
Customer Support Engagements
Staff Augmentation and Talent On-
Demand Engagement
Software Jump Start Service Engagement
Business Integration Value
Assesment
Miracle Software Development Methodology
Our Ecosystem
Industry Alliances Innovation Labs Miracle University
Our huge ecosystem of talent and knowledge from Industries, Academia and Research helps to always be creating new ways to do things.
The CAMSS Trend
• Cloud Infrastructure and Applications
• Big Data and Analytics
• Mobile Apps
• Digital Security
• Empowered Social Networks
CAMSS is helping to bring disruptive innovation to the discussion table and in turn driving the enterprise to the next level of business transformation.
Why Innovation?
• Ensure that Off-Shore becomes a new option for growth and innovation
• Bring higher value to the table to empower your digital enterprise
• Create an “Affordable Luxury – Not Lowest Cost” Model
• Ensure that we innovate your business through our research and experience
• Create higher business value with low-cost innovative strategies
Our teams are dedicated to innovating with IT and redefining solutions for customer excellence.
To learn more visit, www.miraclesoft.com
Thank You!!