LMILMI®® Canada Inc.Canada Inc.

Results You Can MeasureResults You Can Measure

©©Leadership ManagementLeadership Management®® International 2009International 2009

Performance Improvement World-Wide

Performance Performance Improvement Improvement WorldWorld--WideWide

Founded in 1966 Founded in 1966 by Paul J. Meyerby Paul J. MeyerOver 60 CountriesOver 60 Countries22 Languages22 Languages

“If you do what you have always done, you will get what you have always gotten.”P a u l J . M e y e r

Hundreds of ThousandsHundreds of Thousandsof Satisfied Clientsof Satisfied Clients

LMI Around the World

LMI Around LMI Around the Worldthe World

Identify Specific GoalsIdentify Specific Goals

Make InMake In--House DecisionHouse Decision

Executive ShowcaseExecutive Showcase

Serves three purposesServes three purposes

Experience the ResultsExperience the Results

You canYou can……

LMI Clients Achieve ResultsLMI Clients Achieve ResultsLMI Clients Achieve Results“Over the past 9 years, our sales have grown more than four fold and our profit has grown almost nine fold.”“Over the past 9 years, our sales have grown more than four fold and our profit has grown almost nine fold.”

Bob Peacock Almag Aluminum, Inc.Canada

Bob Peacock Almag Aluminum, Inc.Canada

Mogens IversenBEC Bankernes Edb CentralDenmark

Mogens IversenBEC Bankernes Edb CentralDenmark

“We have almost doubled the staff from 300 to over 500 employees and revenues from 35 million to 75 million USD.”“We have almost doubled the staff from 300 to over 500 employees and revenues from 35 million to 75 million USD.”

Mr. Zhao HongAnShanghai Dental ProductsChina

Mr. Zhao HongAnShanghai Dental ProductsChina

“The company experienced a dramatic improvement in business volume in the last 12 months, from RMB77 million to RMB101 million. Profit jumped 31%.”

“The company experienced a dramatic improvement in business volume in the last 12 months, from RMB77 million to RMB101 million. Profit jumped 31%.”

Ruth Coleman Health Design Plus U.S.A.

Ruth Coleman Health Design Plus U.S.A.

“As an Inc. 500 company, Health Design Plus experienced significant growth in its ten year history. LMI’s process provided what we needed to transition from a small entrepreneurial operation to an effective mid-size company.”

“As an Inc. 500 company, Health Design Plus experienced significant growth in its ten year history. LMI’s process provided what we needed to transition from a small entrepreneurial operation to an effective mid-size company.”

We get RESULTS in these areas:We get RESULTS in these areas:

Higher ProductivityHigher ProductivityEnhanced CommunicationsEnhanced CommunicationsIncreased Focus on PrioritiesIncreased Focus on Priorities

Improved TeamworkImproved Teamwork-

Development of Key PersonnelDevelopment of Key Personnel

Dedicated to developing leaders and organizations

to their full potential!

Dedicated to Dedicated to developing leaders developing leaders and organizations and organizations

to their full potential!to their full potential!

“Companies that manage people right

will outperform companies that don’t

by 30-40%.”

““Companies that Companies that manage people right manage people right

will outperform will outperform companies that doncompanies that don’’t t

by 30by 30--40%.40%.””Jeffery Jeffery PfefferPfeffer““The Human EquationThe Human Equation””

“What resources are available?”

““What resources What resources are available?are available?””

Seminars and lecturesSeminars and lecturesSeminars and lectures

Books, magazines and newspapersBooks, magazines and newspapersBooks, magazines and newspapers

Night-school and University classesNightNight--school and University classesschool and University classes

ConsultantsConsultantsConsultants

Web based courses and softwareWeb based courses and softwareWeb based courses and software

They are all good…

…BUT they lack THREE THINGS!

They are all goodThey are all good……

……BUT they lack BUT they lack THREE THINGS!THREE THINGS!

Long-term behavior changeLongLong--term behavior changeterm behavior change

Measurable business resultsMeasurable business resultsMeasurable business results

Return on investmentReturn on investmentReturn on investment

““How do you know if your How do you know if your development investment is working?development investment is working?””

Measurement andEvaluation Methods

0%10%

20%30%

40%50%

60%70%80%

90%

Reaction (L

evel 1

)

Learn

ing (L

evel

2)

Behav

ior (L

evel

3)

Result

s (Le

vel 4

)

Return

on

Expec

tation

s

(Leve

l 5 R

OI)

Measurement andEvaluation Methods

0%10%

20%30%

40%50%

60%70%80%

90%

Reaction (L

evel 1

)

Learn

ing (L

evel

2)

Behav

ior (L

evel

3)

Result

s (Le

vel 4

)

Return

on

Expec

tation

s

(Leve

l 5 R

OI)

Information reported in the 2002 ASTD State of the Industry Report based on Kirkpatrick’s model for evaluation.

behavior change, behavior change, behavior change,

Less than 10% ofLess than 10% ofcompanies measure companies measure or evaluate:or evaluate:

business results, orbusiness results, orbusiness results, or

return on investmentreturn on investmentreturn on investment

A PROCESS FOR MEASURABLE

““We are committedWe are committed

to helping every to helping every

client achieveclient achieve

measurable resultsmeasurable results

toward their toward their

goalsgoals..””

CHANGECHANGE

EVALUATE PERFORMANCE

STEP •• Identify PerformanceIdentify PerformanceIssuesIssues

EVALUATE PERFORMANCEEVALUATE PERFORMANCE

•• Determine Current LevelDetermine Current Levelof Performanceof Performance

•• Calculate Performance Calculate Performance GapGap

--

1

PLAN ACTION

STEP •• Develop a Dynamic PlanDevelop a Dynamic Planof Actionof Action

PLAN ACTIONPLAN ACTION

•• Identify Critical SuccessIdentify Critical SuccessFactorsFactors

•• Determine Method of Determine Method of Tracking ResultsTracking Results

--

2

CHANGE BEHAVIOR

STEP

•• Implement StepImplement Step--ByBy--StepStepChangeChange

CHANGE BEHAVIORCHANGE BEHAVIOR

•• Integrate Behavior ChangesIntegrate Behavior Changesinto Daily Productivityinto Daily Productivity

3

• Measure Progress as itOccurs

-

•• Measure Progress as itMeasure Progress as itOccursOccurs

--

MEASURE RESULTS

STEP

•• Measure Results Measure Results AchievedAchieved

MEASURE RESULTSMEASURE RESULTS

•• Identify Additional Identify Additional Areas for Continuing Areas for Continuing ImprovementImprovement

--

4

•• Document Return Document Return on Investmenton Investment

EuropeAustria Greenland Portugal Belgium Iceland RomaniaCzechoslovakia Ireland RussiaDenmark Italy ScotlandEngland Monaco SpainFinland Netherlands Sweden France Norway SwitzerlandGermany Poland

EuropeAustria Greenland Portugal Belgium Iceland RomaniaCzechoslovakia Ireland RussiaDenmark Italy ScotlandEngland Monaco SpainFinland Netherlands Sweden France Norway SwitzerlandGermany Poland

AustralasiaAustraliaNew Zealand

AustralasiaAustraliaNew Zealand

AfricaBotswanaMalawiNamibiaSouth AfricaSwazilandZambiaZimbabwe

AfricaBotswanaMalawiNamibiaSouth AfricaSwazilandZambiaZimbabwe

South AmericaArgentina GuyanaAruba Paraguay Brazil PeruChile UruguayColombia VenezuelaEcuador

South AmericaArgentina GuyanaAruba Paraguay Brazil PeruChile UruguayColombia VenezuelaEcuador

North AmericaBahamasBarbadosBermudaBolivia BonaireCanadaCayman Islands Curacao Costa Rica Dominican RepublicSt. Maarten El Salvador Grenada GuadeloupeGuatemalaHaitiJamaica MexicoHondurasNicaraguaPanamaPuerto Rico Saba St. Eustatius St. Vincent/The Grenadines SurinameTrinidad and Tobago United States

North AmericaBahamasBarbadosBermudaBolivia BonaireCanadaCayman Islands Curacao Costa Rica Dominican RepublicSt. Maarten El Salvador Grenada GuadeloupeGuatemalaHaitiJamaica MexicoHondurasNicaraguaPanamaPuerto Rico Saba St. Eustatius St. Vincent/The Grenadines SurinameTrinidad and Tobago United States

Corporate OfficesWaco, Texas USACorporate OfficesWaco, Texas USA

Around the WorldAround Around

the Worldthe World

AsiaChina KoreaFiji Malaysia Hong Kong Philippines India SingaporeIndonesia TaiwanJapan Thailand

AsiaChina KoreaFiji Malaysia Hong Kong Philippines India SingaporeIndonesia TaiwanJapan Thailand

West AsiaIsraelWest AsiaIsrael