BPO / KPO & Technology Services

Envirta Informatica Pvt.Ltd.

About ENVIRTAEnvirta is a India based company.

Headquarters are in Kolkata, West Bengal.

Envirta Informatica Pvt.Ltd. is a wholly owned subsidiary of the India Corporation.

Trusted, vendor -neutral and value-based, end-to-end Indian IT Infrastructure solution partner with pan India hinterland reach for both government and corporate enterprises.

Offers end-to-end solutions to meet IT needs of customers

Envirta is a expertise founded company.

Our Key Strengths'

We have committed and highly qualified professionals to support

your requirements in the remotest possible region of India

We have years of experience in managing complete IT infrastructure for large and diverse client base from telecom, BFSI, Government and BPO

& IT/ITES sectors

Its management team has over 7 years of combined call centre

experience

Growing more than 7.5% quarter per quarter

Service OfferingsSystem

Integration

Non-Voice (KPO)

Inbound &

Outbound Call

Centre (BPO)

Managed Network

& IT Services

Domain Hosting

& Training Services

End-to-end IT Infrastructure Service PortfolioPr

ofes

sion

al S

ervi

ces

Man

aged

Ser

vice

s

Client Side Computing

Lifecycle Services SaaS Asset Planning

and Management

Remote Desktop Management

FMS IT Helpdesk

Management Thin Client

Deployment & Installation

Enterprise Computing

Server Optimization

Virtualization Services

Data Center Consolidation

Storage Lifecycle Management

Data Center Design & Build

Server Storage(SAN/

NAS) OS & Database

Administration Data Center

Services

Network Services

Network Planning & Designing

Performance Assessment

Unified Communications Strategy

WAN/LAN VPN VoIP IP Telephony Wireless Remote Network

Monitoring & Management

Messaging Services

Unified Communications

Tele-presence

Infrastructure Security

Network Planning & Designing

Performance Assessment

Unified Communications Strategy

Firewall Management

IDS/IPS Unified Threat

Management Log Management Identity

Management Antivirus/ Anti Spam

Customer Support

Improve Customer Satisfaction and Decrease CostsCustomer support is a key differentiator in the fast paced customer service industry. Today, Customers want more than just service. They want quick resolution to problems and an enhanced support experience. In order to cater to growing number of tech-savvy users, you need to provide support through customer-preferred modes of communication.

Effective Inbound Voice SupportAt Envirta, we understand the importance of each customer interaction and effective problem resolution. We enhance customer experience from first contact to final resolution by serving customers through prompt, accurate and complete responses. Our operations leverage a full range of contact center technologies, such as client/media interactions, data management and analysis, infrastructure and security, including automated solutions, such as IVR and automatic email handling, to facilitate differentiated customer contact handling.

Technical Support

Envirta understands the importance of delivering cost-effective, world-class technical support.

Envirta technical support is an easy and efficient way for our customers to maximize their technology investments.

We offer a full range of technical support, from tier-1 handling of simple and common issues to multi-tier support applications, employing seasoned technical experts to address the complex issues. From end-of-life support to complex technical support, our customers are realizing increased ROI and customer experience.

Consistent customer management across different product lines and technologies

Interactive Voice Response

Streamlining Voice and IVR Technology Voice communication remains one of the most effective channels for contact center and business process outsourcing. Envirta offers sophisticated voice technologies and application tools such as Interactive Voice Response (IVR) and voice management system to minimize hold time while helping you increase first call resolution by 50%.

Latest Advanced TechnologyOur IVR solution provides consistent and accurate responses, matched with reliable 24X7 service, to help increase customer satisfaction and lower call handle time. With advanced voice-to-text and speech recognition feature, Envirta's IVR solution enables clients to automate a greater number of transactions and processes, thereby significantly reducing costs. Reduce Hold Times and Increase Customer Satisfaction No-Hold Web Callback customer support solution reduces hold times and enables customers to schedule a callback according to their preferred time. Customers can provide additional comments regarding the proposed call in the request. This results in significant reduction in the average hold times thereby ensuring greater customer satisfaction.

Your BenefitsBuild customer loyalty and increase customer satisfaction with quick, accurate and personalized communications Reduce hold time and enhance agent efficiency with fast and easy access to all data on just one screen Quickly resolve customer issues with integrated advanced speech recognition technology with speech-to-text functionality.

Chat and Web Self Service

Immediate Satisfaction and Accurate Results

Envirta's chat and web Self Service platform leverages the power of customer data and customer behavior analysis to improve the customer experience. Web Self Service provides consistent and accurate responses to customers in real time, ensuring higher customer satisfaction. An integrated, indexed knowledgebase guides customers through the entire process—from a specific search to the final transaction. At any point of time, the interaction can be picked up by a live agent, based on the complexity of the transaction or information requested. Web Self Service provides an instant resolution to customer issues, generates more sales and lowers overall support costs.

Your Benefits

Real-time monitoring of agent sessionsIncrease online sales through real-time up- and cross-sell opportunitiesReduce costs through immediate response delivery

Inbound Call Center Services

• Order Hotlines

• Customer service

• Support lines

• Handling call overflow

Outbound Call Center Services• Verification calls• Collections• Lead generation and sales support• Assessment of demand• Collection of useful information and arranging

appointments for the sales force• Market research• Customer satisfaction surveys

Non Voice Services

Web services• Chat• Email

Programming services• Web based programming• PHP programming• Custom applications

Quality

• Quality evaluation of agents• Live monitoring• 100% call recording• Team leader to agent ratio 1:5• Daily agent feedback• Process transition manager• Specified account manager• Defined escalation procedures

Experience’s

• Amiga Computers (Chat & Technical Customer Service)• Blue Chip Technologies (Chat & Voice Customer Service)

• Voice Trades Corporation (Calling Card)• Ameriteck (Web-Development)

• Vaya Mobile (Mobile Tariffs Sale)• World Pacific (Mobile & Landline Sale)

& many more....

Inbound:-

IVR & Backened:-

Outbound:-

What we guarantee to our customers?

24/7 operational monitoring

Single window that caters to all IT infrastructure needs

SLA based service management

Reduced operational & maintenance cost

Secure and timely, fast services and support

Future Perfect – A journey into career development

16

Our associations ensure the predetermined industry standards

What is Future Perfect?Envirta Future Perfect is all set with crafted courses, to upgrade the skills of human resources in the IT industry, in the areas:

Servers, Hardware, Networking, Red Hat Linux and allied Technology

The vision is to “Train BPO & IT Human Resources for the requirements of today and projected needs of tomorrow.”

Our Purpose

Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.

Visit at: www.envirtagroup.com