68
   !" # $ %  # #&'( )&*+,,- 

ABCs of Knowledge Mgmt

  • Upload
    sa647

  • View
    218

  • Download
    0

Embed Size (px)

Citation preview

Page 2: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 2/68

!! " #!! $!!%% $&!'()*++!! &

",-.,,-./0"-123412! 0""#3+5(344 0"#3+5 0"$#54444 6"&#53313244# 7

-.., 8)2+2#+!! 8"'4!#* 9

!!3:)442  9$-"$")(;%2#+4<: $$+24-% &$$.!!:+,244 7$&.:4: ""$0%3!!2# "&$6(2% "8$7+#2)3244 $842 $$92% 0$,2 8$"42# $"

$2# $$$$, $7

&=,=-&&,3 &&",24 &6&4# &8

0>-//./0$0#!:2 0$0"!:2.!!!:2!3324 0$0!:2 00

6-?/-07

Page 3: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 3/68

 

$."/0000"00

1""0)20".3'004002

 

%05000

"50

0""/021"00300

$3.600"00000.708

 

9":;"0.9:0;7#5&8$"10004010:;0:;//.""00060"

 

$."/3":;6/".$2"":;:;3

 2/0"""

19002"'

Page 4: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 4/68

 

&"<=%""""0/4#>4""90"

&</""0"1""<1"<"""<":";".<":;<

&<1)0:?@A,+?;#0""""0<"04:2;<""0

":;<)";02

/2

9"10000069/)7+,,,80"060"0""0/

 

$011"/0"4"0."0""

10"9"0/0

$300""

/040%"0000009"0

":;B

""B

B

!

Page 5: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 5/68

 

"B

B

0B

"

B

B

 

:#00";*6

:/4"00000C;9D=00+,,?

:$0;%09&$%

:/0"0""0"";

'1.9 )$% :$0

1>0"0E;)&

:$""";F

:$0;1'%

:/C0C0";D/0?@@-

:$"0"00>;=>5"0+,,+

:$"00C0014C;&"*0?@@G

"  

Page 6: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 6/68

#$ 

! "#""#$

9:;

!"#$!"

1E#.3000"</00""."9.0.0<6.".0.<

1000

/20000.400000201"300=.3./0"03000/78

%#&#$$ 

$

? 550005&000"10>000""

+ /11:;090300</0

10""/""0014""

%#& 

%"78/0

%7;;8:;H:;

/40"""0

%  

Page 7: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 7/68

#$ 

0.0"

#40001"3"%

"ID&"1"32ID&"/"

10:;:;1"0"0"078""00904:;:;"6/4<

&$$$$ 

$":;:;

/""10"0/0

#"00#1)0/#0/5J"5""0"4"024978

/""3002#01".5"3"0"030":;"/*"00":";

%0""00"0

&  

Page 8: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 8/68

#$ 

&##!#"$$ 

=>00

) .7""8:;

$&<9"0<1<=":;<90><&"0:;<

) 1"00"00:;0

00<000<

/ 930>0/3009":;.3

/>30"0"39.">>"00

'  

Page 9: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 9/68

(

% #"

'"" 

$"1"")&?@G,0$>5"?@K,0/?@@,&00#C0040%"""%93:;

'?@@,:;02'>?@@,0"".".

0"%2"

%:;0"04.0"10:";"0.0I

/

/3"

#7:;8"

%""03:.<;

$

1"""

9"34:.<;4

/.""

30"0="2'"09"0//L%:;?@K,B:/L%;01

)

Page 10: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 10/68

(

%$ 

:9+?""0:;0C/"C

C;$5 "9J$=>5"0*+,,+

/".2"J$.

(#)$$" 

1"0"':";<)""0<1:";76$%<8"

"5""""0""00""0"10""0"""<"""":;"<<

1"4"/"

197%=0?@@K83J$

070?@@K83

"7%=0?@@@83"""+,,-

>"7#=0+,,,83"

'04""0"0

/=>5".J$9I+,,,">"0$3:>""M00

0>:;;0=>5"$5"7$58/$52"$5/&

*  

Page 11: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 11/68

(

9$50=>5"""""5""

? 3

+ 3"

N 30

A 3

- 3"".

O 3>

G 3

K 3""00>0"C

@ "3""20"0"

?, 3J$0"

$5""0=>

5""">">

Page 12: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 12/68

!( 

& #

600040410"

&'' #()*+,-)

1""04'0

&''! ./++-0/1

/:;$"5"/:C;/:;

&''% -))-2(),343)3

/4""&./J#0.

&''& ,/))

9"":;7/""0"8=:2;F"0.

&''5 ,/*+.,,*)

0"13."32"00>>0#

&''6 4*+,,)).

"0"0>>2"<"</3"36""<6"""<"00<62<6<400<1<<

#  

Page 13: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 13/68

!( 

&''7 4,8-,-)

9:0;/20"04"/200"0"9"":4;/4"0"L"3"

&''9 ,

9>"0":;"B0

500>0>0:;>$""00/0"0"

&'': .4)/+-)

62"09"":";"".000"0"/0"0""10"

&''; #,/0)/,1<--8-,383/*

140""F.000"F"01".010

&'' /+))<))+)))

02/"

C1"":;2F>":;=00.>>0"320""2E

Page 14: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 14/68

!( 

(*+"$,)

/:;4/"0""""0"

? 99I"799I89J"2

+ #)6:$%.0"0

N #9.00"

A &"9"

."- 5"

9

O 19"

G $

K $"9:;"

@ )9"')>9"2

?, %0

?? J

?+ 69>0

!

Page 15: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 15/68

!( 

'"'$

&'%' /,,3),()

9"799I82""""

"000"/99I3"""0

9"""J9

&'%'! /,/)

6""0""99I>99I229"99I"0=0

99I"BBB2"B"BBB

99I2"0"&7:;80"2"I0"22"0"199I"

99I"2"0"""0200"""

99I"0""0>0""

&'%'% +)

99I09""0"

99I22"78/4

0/"0299I

? #"99I"/30"09220"222"0

"  

Page 16: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 16/68

!( 

+ #/99I099I"040"/99I3"42%2

2N 9

199I7#99I99I99I8/0"B"B/""202"

A I"2""29:<;:"<;F"2F00"/

2""

- 9:<;0"1"0:<;4//0"

O 9:"<;0":<;:"<;/02""0"5""90

0:<;4/00"<

G 5""1"""942:02<;)"20:"<;

K I99I1"99I0"""FB2B""B2'20<

@ 999I2002F"2B/0

%  

Page 18: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 18/68

!( 

/)0"$$

&'&' /,3+))-,3)3

97#)8

""

56:;:000;""

#"4"%"0>0:";0>0"0

#

H60"B

/2""0B"0B

/4"0

B 5

/""0

#"3"/"

#078

&'&'! /,/)

1:/#1.$%;%#IC:;#

""""0B

""B

B

B

B

"B

"78B

>

'  

Page 19: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 19/68

!( 

90""0

"C0B

00B

">"B

;

&'&'% +)

/"090

1" 

#>1=":;"#"0:;9""00""

? &6<9"BB

+ 62<620>00<6"<

N 16<6<<

A #6<6"<<6"<0<

1"00

2#) 

=>0""

? %.""/.""9>"

""B

B

B"

B

)

Page 20: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 20/68

!( 

"20

+ 1003:;0"/

N &"9""0"

B

B

B

0

A %""#""/:>;""0/0

"B

>B

"B

"">"

"00:">;:;

/)"

#3=0:>;250"0"

&'&'& ,/,*-)/+,

/"4""0"

4

"B

0"

#*  

Page 22: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 22/68

!( 

/)$) 

&'5' /)4+)

/:;0

090"04""1".:;9

6.<

6"<

6<

<

60"<

/"">1".0000

&'5'! /,/)

'

"""

""""

"">0"00

00"

"

"0"

"0"0"

""""".

:;

"

4

"

0

##  

Page 23: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 23/68

!( 

4"0""

"4

&'5'% +)

/"0"""90""

3

/""2"

9""#4>"0"0

10"0:;

4/0"0"2"00">>F0

1/0

2")#" 

9">1"".1

0

"300000<

30"<

30<

0":4;30"0:4;>>00"><

3000<

10"

6"3

630

632"

6340

6320"

/""'"0./

 '

6"0"3

#

Page 24: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 24/68

!( 

100"<9000

/"0"00/44>"""

10"078"1078F000<900<

=0/000"10"0

9.B0"1""

/"#

9"./

? /0

+ /0"

#""00"

&'5'& ,/,*/,-)/+,

'/4042"

60>K,P

.0

/"

104:;"4%":;390"

&'5'5 ,),)

$%3$%09%%C0"

#!

Page 25: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 25/68

!( 

4 2#" 

&'6' /)4,*

9

9."2"

&'6'! /,/)

90

"000

"

&'6'% +)

/"03:C;0

%"$) 

90400<

9"4

? 6<978.<""</.000<

+ 6<92"<6:;<"<

N <&9"0B":;0"<940"0>

#"  

Page 26: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 26/68

!( 

40&"7 8

5"3?>+

'3"

/3.002"

#3"0B

.3"7000""8B4

$"""3

"B2"

&3"2BB4BB"BB"7"8B78B78

93""0>040

&3"0"

B:; #3"

93002"0

2#)"" 

1"0"0

? .2"

/."""0100/"&0>"0"

""903:;9030

00"

#%  

Page 27: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 27/68

!( 

90

+ #9".:;9

6.< 6"<

6<

<

6<

/0"<

/".00001"">

N /06001

A /"9"4"""300<=:;""B

- '>"49:4>;>/"40"

940">>9"F")"090>""

O 6.<:;/:.<;4

"7".0894""30>00001:.<;40":;00

G '"/"2"2:;")"".0:;/0

"""0:;""0"""F

#&  

Page 28: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 28/68

!( 

"22"

&'6'& ,/,*/,-)/+,

1/

:;"0"")""B"009

&."":;%0"1""0""":;

9:;%

"7"8F:.00".0""

90.:.<;4#0"000<J

#'  

Page 29: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 29/68

!( 

5 6"

&'7' /,=)),()

/0""/"

""0."5"0"

%0""0"I0"2

&'7'! /,/)=)),()

""

"2

"4"

""""

&0">"/"."0"4:";

&'7'% +)

/"">>0"040"1"1>"0>>"

F"6"0>"22

"""1./"."/7>08078

10"""339

0"">>)""2F0010"":";"

6"0"I&"">"="2=""""000"6"0

#)

Page 30: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 30/68

!( 

&'7'& ,/,*/,-)/+,

/""1>"0

'0B"0

/0"""0/)=":>>";"0N5/550555"2":;"0:;5""0"

&'7'5 ,),)

"")36%7I48

//45"51")

&".<&"31NJ0+,,?0"0--

*  

Page 31: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 31/68

!( 

7 3"#"$$

&'9' /)))*)/,)-,3)3

/"

1/:;/

9""2":;:;300""0"0

%3./078078/9""0:2;"

&'9'! /,/)

/>5"

""

C> ""

""

'4"/">>

&'9'% +)

1:')');0&"O>

//"0""0002

/

? 1.4/"0"0"6<<

Page 32: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 32/68

!( 

+ &"/"=""0""2009""

/0"0""&.B0"

N &'9

/0"B

)"0000

#<6"<

I< &""<

1"<

"<6<

00"00"04

/0"9C

A H9:;:;10""0>>2"2:;9""20"14708

10">6"0>>2"

- &60>>/"0">"

#B"4"B"B"!0B2B

#  

Page 33: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 33/68

!( 

O &"/0"4/"/0"

/"0.70>8

/

/

&'9'& ,/,*/,-)/+,

5:4;"440"

9"0."/1:";000060

/"I:;0""

&"6<6<6<<

F"=>

'"J0

I""/"0"

I3&0

Page 34: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 34/68

!( 

8 ($"

&':' /,43,

10"/:;

"0/"I0"0>0

&':'! /,/)

9"""5"

"B

B "B

"

&':'% +)

/""

%".0

)""0"

#2

10

)"3"02000

)":;

)"

3:>;3

/:";:";03:;

$"?@@,05DF0

? #'1"0

+ #'/0

N #'$.

!

Page 35: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 35/68

!( 

/"040%209"0$:));3

4

&':'& ,/,*/,-)/+,

$00900

"  

Page 36: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 36/68

!( 

9 (" 

&';' /)4/,()

$">

/>""00$0B0"0$"1"

&';'! /,/)

/".>

$""

6:;

600

/"

/"

/>42"

90

/"

/""

1".0"

H"

/"2

/

)""0">>

1"4"

&';'% +)

6"0/

:$)

&01""

F.2"600"2"<<

%  

Page 37: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 37/68

!( 

5

00

04

0 00:;

;")"")$

1/"0"#00032B"BB""B<

:)"#"

13">1".=20'="0"2000

/)"""

9""7"8%""%3.:;0"01"3

0">100"0000

<"&")"#"

/>>0>>"/"""">1""0454

&M<

6.<

<

<

6<6<

6<

6<

6M<

6""<

6<

6.< &<

&  

Page 38: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 38/68

!( 

6""<

60000"0>"<

6<

6"<

5

1"0"""0"900"/""

="!#$"

=07:;8/>0

"70"8.10""">0"">4""

 '##!)# 

1""F""""00>>"

&';'& ,/,*/,-)/+,

'"0."02"0)

'0""""=

/>0

/"0

/"":";0"000100

&';'5 ,),)

$"/J>"/"

'  

Page 39: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 39/68

!( 

0"

&'' /,-,)

92"

60:;')7')8

&''! /,/)

)'):;020/40

9""0430

"")"0"

)""40

100"

&''% +)

//')

? #

)&07"8

+ "<&"900

N F0/"

A /52""94#"<

/

)

Page 40: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 40/68

!( 

- =0""0:;:;39":;

0""00"F"

O """/""1"0)"""4

G 99B

1

K &90"//""90""""

@ &"4&4004$3"

I

601"

?, 5"4"140""0"0"./B""/"104I0"

?? 9"/4""90B""0"

?+ )140"4/:"00;90"3060

:M;

!*  

Page 41: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 41/68

!( 

10"0

0"""">

&''& ,/,*/,-)/+, 10">6

0>>2"

F99I"00

6"209>

&''5 #+,3,,3

9')0""/"

#0#)7+,,?8.=##O7/3200""8

#0##)0').$%%C0+,,?0HA01?,9O"

!

Page 42: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 42/68

!( 

$>"'

&'!' /)3),4*)

:00

0;7H$0+,,+8

10798<6<13031"'"09:>;3

&'!'! /,/)

=0"/""0

"3000B

"B

B

"B

B

""B

"B

&'!'% +)

/""4"/7I8/"""

$

17008

3"

#2"0"4

4

&""4

""

J"

!#  

Page 43: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 43/68

!( 

I""

&

%

&'!'& ,/,*/,-)/+,

190""4

L

6<

.<

6"C<

6"C<

6C<

&'!'5 ,),)

0I19"

19

!

Page 44: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 44/68

!( 

&'%' /),*)

:'0

"6.0"3/3:;;76"3C9)20+,,N8

4/0"40""07":CC;8"

03:";"04"0"4

&'%'! /,/)

6"0""4

0"0>>"B00

"0

"040"

3:;

":"0;0

3:>;78

:;3>>0

)23"

!!

Page 45: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 45/68

!( 

&'%'% /3,)+,

&4"&7"&8K

? 5"0">/"2""00""0

+ 1""0""'"0"0./.

N />>70"".0<8"0:;"

A 0>00""">000"

- J"/"">"00""

O />00

G )J"0":5;6"0"0

K "

00/"

!"  

Page 46: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 46/68

!( 

&'%'& /401,*

)7+?+? 8A

? 5

/3"0/

+ "0"0"

N >0)"0"0/""""

A #"/"0.3

=7"&3"&8

">"90

="100)""/.."0

/:;"&":.;10"

/:;9"0"000

/:;9"37:/.4;8'"708

9009"&."

/930:/;"

!%  

Page 47: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 47/68

!( 

&'%'5 ,/,*/,-)/+,

3."10"4

5"0

"0B42"

1"9>

/"0>/""0"

60"><

6"

"0"J0"0

&'%'6 ,),)

"&""&:;0>"4

+?+? 99>0

!&  

Page 48: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 48/68

!( 

0

&'&' /,0/)-1

9:;"

210.020000

:6;>0"021

:6;.00

&'&'! /,/)

9:;"C

0."

:6;4

/":;

/0"

/""0

9:;22B">"4"

'00"0'0<9:;7E8

&'&'% +)

-$"))"

0J:;0<"<<1"/"/

":;

="#)

="".:;"0""=')>9/":;"""/00

/"0B0B0:";

!'  

Page 49: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 49/68

!( 

-$"""

6:;"0:;/:;.9""0')"32"3>

$)

#:;

*

&

92

I"4

9#H

97>2B0:";:;:;8

%

$3

%

)

)

#

="""""

10%100"F000F>/0

10"3""

E

(#$)"" 

9:;>>)"0 201:;029"""00>".00:;

 2"020":;7"8

!)

Page 50: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 50/68

!( 

6$)")

F":;&.0FB:;)0"0:;"0"C"0:;2'3:.<;

&'&'& ,/,*/,-)/+,

9:;2"3020

0:;2"B"00"71/0"00800

F":;0""""3:;3""

':;34:;B0"

'3:;"40

"*  

Page 51: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 51/68

"+,, 

5 >">#

6"403"/"0

)

)

/

F.000"F"F/

0#

5'' ,+3)

=3036<'0)0.9"=03""0:;0":;"

5''! /*--./,42,/*

/"21"0"0<

:$;

:1.";

:1.";

:/.2;

:F.2.;

:1;

:/.;

:1.0.1;

:/.;

:1.;

:92<;

:1.";

:6.00;

:&.0;

:F;

:1.2B10.";

"

Page 52: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 52/68

"+,, 

:6.<;

:;

/2E"""10"000

>0030"0/"000

:;<

'0"00"%6"""03<0""620000000".)0"

9"1#00"0"0"""

5''% /)4,,,4,<3++,/()+, 

5:;""/

5''& ,))3++,

5"4:;6</:;9"00/"1""0""10""0$

""B

"B B

0.0B

B

"B

"00.B"

=0

64</0"0/.2

"#  

Page 53: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 53/68

"+,, 

"010/""

5''5 )()+/()+, 

104""1""/""40"00.

6."0:;33/2"0>>'"20"0"."100

=""0"

0

5''6 4/3/

9""0""

""

5''7 ++,2,4)/)/)*+,4,3/))

101090"10000

0"0":";"10"F""0"3""

5''9 *=-

9"""35"0$""/00"0

00<&><&

"

Page 54: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 54/68

Page 55: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 55/68

"+,, 

6"0"900:";70>0""80"3

60"

"000"00

5''! +3--+/))((4)/)

""00."1.0."5"0

9"0""0"F030F

:;$"0B"00

105"000"000050""9"049""3":";#.0"04""

F"B0"000"0

.7."0<8">>2>

5''% ,/(+

1"00/0'":10.<;4

9"""00010""10"020"<&""<&"<100<

/0.

0B.0.9E

""  

Page 56: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 56/68

"+,, 

/"0""900>"""0:;:;

5''& ,3/-)/,

9":;2:;5":"";32"0":;3":.B"B#>"00

5''5 4)*

02"/010F00=0"0100>0>>0

00.>>93:

0;1001""

5''6 ++,3/)?+4)+

9""40"0

"0#04#9""

""/0:">;/0">0)&")4""$04200E

5''7 ,),)

:FQ1$0+,,?0A7-8

"%  

Page 57: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 57/68

"+,, 

(*0"$

5'!' ,+3)

$""0)

.7:;8000:;""

=3B

$3:;78

5'!'! ,))-,3),,+3+,

5"0"/0

00"/"""/300403"5"0

&""<&<

1""<

60<9<90"0"<9:;3!00

:;3<

6"<1""<0"<=:;"<

1"0<=0<&.20<

2<9 2<=""<&<&"02

<

=0.'0.3<

5'!'% -,3

1000400/0

#0

#"

"&  

Page 58: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 58/68

"+,, 

#"

#00"

#0"

1

/4

5>>002"

F$%3"0/:;:C;F

5'!'& ),,+3+,

97"803"10"/""0C

=:;6:";<6:.<6<$0000

"0"0"0600":;"0:;""01/780<=0"0"</:;0

$F>"30"0">0"0""

90C9#$=74"8$%$#>0$%

%>0"0"0""00""""0:;0

$102

"'  

Page 59: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 59/68

"+,, 

728>>/"""00000"000B"0"

500":;:;

F000:;5"0>"""9"0022F2"4>

="0

00"C0:;0:;9003"

100"

(*%$ 

5'%' 4

1071/89CC0"4:;43""0:";/03

/000"/

? 1"0

0

+ 100"

%"">3:;>""0""K,P..0

/"0".0"0"04

/"

")

Page 60: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 60/68

"+,, 

/930/"":;1000"/&"0

04"3

0</""0">">"

5'%'! ,+-,

02"90""50"6%5"%0>=>#00009"02

10""""

5'%'% ,

9"11>"."">0002

9"0200B9"0""0"

1"0

5666">

J":";0

#

14

)":;"0":;1

5'%'& 3)--)/--<3,)(

#"3

5"

%*  

Page 61: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 61/68

"+,, 

/"/

/17"878<

)1<

1"<"""0>""0

<>>

/6<<<<

10

#""0

0"0"

"

"3"00

/""0"0#"

59"0"%"5"0

&&708"/":;!)"&

H

HC"0.H400.#"4"0490"00"9"780

)2/2:;00"000>>

""02":;00"0

%

Page 62: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 62/68

"+,, 

66"/0906"4""0

"0"

5>5>"/"">002

H90000+,,?F

02"/"4"

5'%'5 3)--)/),)<)3

60"04F/

#1BB

"4B.0B>>B000<

=0<0<6<9<

I"<6"300<6:;7"8:;

"78<'"0B

/9B"3"10"/

/9"00

%#  

Page 63: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 63/68

"+,, 

010"

9""

0"""%"0""

)9"10"):;3>>0.".

/""".20./"

0901=100"9=0F"

)"0"0""

5'%'6 3,)3/)

9039

&/""

1"C#>"""

&)"""

I90

5'%'7 ,),)

&"9"

1C10+-

10G

1<1NJ-@

)<1NJAA

%

Page 64: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 64/68

%- 

6 @#$$$

4 )" 

%"0"105002

/00"4"6090.202

4 )"/)"##"$/"00"""

6'!' +,)/)-34/,)).-,,3

"""2"0>."/"0"2

"00"20"1"0=.&0#?+:17?@@K8;>"

%2"2"/2"10"2000"00"4"0

%"26"<1"000"4"7:;84""304"7:;8""

6'!'! /33,3,

9.00/"

0"&"$0.2""00

%!

Page 65: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 65/68

%- 

010/43780780/"

? :;7"8<

+ #<9<

N 16<6"2"<

A "2""<

/00"

/""

6'!'% #+,)(A#B

%"4"32""3/6""002""0.=00><

9""

0"02

6'!'& /4)3*3

"3:;/9)"L#"I%$%I1/":;3/"

?

+ &"N &"

A 5

- 1

/

6'!'5 -*+,(*

"0"".0"00="".

2"0"0."1

%"  

Page 66: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 66/68

%- 

"0""40>

6'!'6 +,)/(+4

9""0

""/.0"90"7807.8078/"9>

/"H#%&""0."/0"0000"0

".19%

&"$5"000"00

1#".1#>1=""9*RI000"B"0

)%.).1"H%71H%89"0""

4 <)"%#IC"0#?@>++:/.7+,,+8;

6'%' #())*+,

F"""<&"B0

6'%'! /+)3,*+,+,

10"%""J"="00"

%%  

Page 67: ABCs of Knowledge Mgmt

8/3/2019 ABCs of Knowledge Mgmt

http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 67/68

%- 

6'%'% )/+,

&05

H

/0

I/"

9/"

6'%'& 3)/)33/))33

/:;300000<

6'%'5 *)3+)3)/+,60940

6'%'6 #()*+,3))+,

%"&"3.02""0

9

%3

'

&."B0/40

10

1"0.=02":>;000

6'%'7 ,),)

9)"L#79)L#8I%$%I1

/'#"

%&