Upload
sa647
View
218
Download
0
Embed Size (px)
Citation preview
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 1/68
!"
#$% ##&'( )&*+,,-
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 2/68
!! " #!! $!!%% $&!'()*++!! &
",-.,,-./0"-123412! 0""#3+5(344 0"#3+5 0"$#54444 6"�# 7
-.., 8)2+2#+!! 8"'4!#* 9
!!3:)442 9$-"$")(;%2#+4<: $$+24-% &$$.!!:+,244 7$&.:4: ""$0%3!!2# "&$6(2% "8$7+#2)3244 $842 $$92% 0$,2 8$"42# $"
$2# $$$$, $7
&=,=-&&,3 &&",24 &6&4# &8
0>-//./0$0#!:2 0$0"!:2.!!!:2!3324 0$0!:2 00
6-?/-07
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 3/68
$."/0000"00
1""0)20".3'004002
%05000
"50
0""/021"00300
$3.600"00000.708
9":;"0.9:0;7#5&8$"10004010:;0:;//.""00060"
$."/3":;6/".$2"":;:;3
2/0"""
19002"'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 4/68
&"<=%""""0/4#>4""90"
&</""0"1""<1"<"""<":";".<":;<
&<1)0:?@A,+?;#0""""0<"04:2;<""0
":;<)";02
/2
9"10000069/)7+,,,80"060"0""0/
$011"/0"4"0."0""
10"9"0/0
$300""
/040%"0000009"0
":;B
""B
B
!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 5/68
"B
B
0B
"
B
B
:#00";*6
:/4"00000C;9D=00+,,?
:$0;%09&$%
:/0"0""0"";
'1.9 )$% :$0
1>0"0E;)&
:$""";F
:$0;1'%
:/C0C0";D/0?@@-
:$"0"00>;=>5"0+,,+
:$"00C0014C;&"*0?@@G
"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 6/68
#$
! "#""#$
9:;
!"#$!"
1E#.3000"</00""."9.0.0<6.".0.<
1000
/20000.400000201"300=.3./0"03000/78
%#&#$$
$
? 550005&000"10>000""
+ /11:;090300</0
10""/""0014""
%#&
%"78/0
%7;;8:;H:;
/40"""0
%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 7/68
#$
0.0"
#40001"3"%
"ID&"1"32ID&"/"
10:;:;1"0"0"078""00904:;:;"6/4<
&$$$$
$":;:;
/""10"0/0
#"00#1)0/#0/5J"5""0"4"024978
/""3002#01".5"3"0"030":;"/*"00":";
%0""00"0
&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 8/68
#$
&##!#"$$
=>00
) .7""8:;
$&<9"0<1<=":;<90><&"0:;<
) 1"00"00:;0
00<000<
/ 930>0/3009":;.3
/>30"0"39.">>"00
'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 9/68
(
% #"
'""
$"1"")&?@G,0$>5"?@K,0/?@@,&00#C0040%"""%93:;
'?@@,:;02'>?@@,0"".".
0"%2"
%:;0"04.0"10:";"0.0I
/
/3"
#7:;8"
%""03:.<;
$
1"""
9"34:.<;4
/.""
30"0="2'"09"0//L%:;?@K,B:/L%;01
)
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 10/68
(
%$
:9+?""0:;0C/"C
C;$5 "9J$=>5"0*+,,+
/".2"J$.
(#)$$"
1"0"':";<)""0<1:";76$%<8"
"5""""0""00""0"10""0"""<"""":;"<<
1"4"/"
197%=0?@@K83J$
070?@@K83
"7%=0?@@@83"""+,,-
>"7#=0+,,,83"
'04""0"0
/=>5".J$9I+,,,">"0$3:>""M00
0>:;;0=>5"$5"7$58/$52"$5/&
*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 11/68
(
9$50=>5"""""5""
? 3
+ 3"
N 30
A 3
- 3"".
O 3>
G 3
K 3""00>0"C
@ "3""20"0"
?, 3J$0"
$5""0=>
5""">">
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 12/68
!(
& #
600040410"
&'' #()*+,-)
1""04'0
&''! ./++-0/1
/:;$"5"/:C;/:;
&''% -))-2(),343)3
/4""&./J#0.
&''& ,/))
9"":;7/""0"8=:2;F"0.
&''5 ,/*+.,,*)
0"13."32"00>>0#
&''6 4*+,,)).
"0"0>>2"<"</3"36""<6"""<"00<62<6<400<1<<
#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 13/68
!(
&''7 4,8-,-)
9:0;/20"04"/200"0"9"":4;/4"0"L"3"
&''9 ,
9>"0":;"B0
500>0>0:;>$""00/0"0"
&'': .4)/+-)
62"09"":";"".000"0"/0"0""10"
&''; #,/0)/,1<--8-,383/*
140""F.000"F"01".010
&'' /+))<))+)))
02/"
C1"":;2F>":;=00.>>0"320""2E
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 14/68
!(
(*+"$,)
/:;4/"0""""0"
? 99I"799I89J"2
+ #)6:$%.0"0
N #9.00"
A &"9"
."- 5"
9
O 19"
G $
K $"9:;"
@ )9"')>9"2
?, %0
?? J
?+ 69>0
!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 15/68
!(
'"'$
&'%' /,,3),()
9"799I82""""
"000"/99I3"""0
9"""J9
&'%'! /,/)
6""0""99I>99I229"99I"0=0
99I"BBB2"B"BBB
99I2"0"&7:;80"2"I0"22"0"199I"
99I"2"0"""0200"""
99I"0""0>0""
&'%'% +)
99I09""0"
99I22"78/4
0/"0299I
? #"99I"/30"09220"222"0
"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 16/68
!(
+ #/99I099I"040"/99I3"42%2
2N 9
199I7#99I99I99I8/0"B"B/""202"
A I"2""29:<;:"<;F"2F00"/
2""
- 9:<;0"1"0:<;4//0"
O 9:"<;0":<;:"<;/02""0"5""90
0:<;4/00"<
G 5""1"""942:02<;)"20:"<;
K I99I1"99I0"""FB2B""B2'20<
@ 999I2002F"2B/0
%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 17/68
!(
199I"780"2"78/4043:;100"4
6<
6<
6<
6<
)99I00999I4"6<
&'%'& ,/,*/,-)/+,
199I"041""/499IB
0"/99I":;
&'%'5 ,),)
-
#?,1.##0)=#0+,,?
.
)>"99I"
99I"N)
)99I"
99I#
>>99I
J9#599I"&".199I"
&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 18/68
!(
/)0"$$
&'&' /,3+))-,3)3
97#)8
""
56:;:000;""
#"4"%"0>0:";0>0"0
#
H60"B
/2""0B"0B
/4"0
B 5
/""0
#"3"/"
#078
&'&'! /,/)
1:/#1.$%;%#IC:;#
""""0B
""B
B
B
B
"B
"78B
>
'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 19/68
!(
90""0
"C0B
00B
">"B
;
&'&'% +)
/"090
1"
#>1=":;"#"0:;9""00""
? &6<9"BB
+ 62<620>00<6"<
N 16<6<<
A #6<6"<<6"<0<
1"00
2#)
=>0""
? %.""/.""9>"
""B
B
B"
B
)
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 20/68
!(
"20
+ 1003:;0"/
N &"9""0"
B
B
B
0
A %""#""/:>;""0/0
"B
>B
"B
"">"
"00:">;:;
/)"
#3=0:>;250"0"
&'&'& ,/,*-)/+,
/"4""0"
4
"B
0"
#*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 21/68
!(
&"""3)
78B>."B
780>>0B
F"0>4
&".3"/00>0/""0"%0"00"04
&'&'5 #+,3,,3
-
#K#31/.#IC0%7+,,+8%061#6)5
#?,1.##0)7+,,?8=#
#"657+,,+8%"J")
'"$
$'090%#11)J0+,,N0%
6350$0%9)%0+,,-0*
9"*0#%150+,,?0A7?8
9#)0$%0+,,?0?,=
#C050*1'%*0+,,?0A,7A8
.
56#)
%
G3#"#)G&"
#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 22/68
!(
/)$)
&'5' /)4+)
/:;0
090"04""1".:;9
6.<
6"<
6<
<
60"<
/"">1".0000
&'5'! /,/)
'
"""
""""
"">0"00
00"
"
"0"
"0"0"
""""".
:;
"
4
"
0
##
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 23/68
!(
4"0""
"4
&'5'% +)
/"0"""90""
3
/""2"
9""#4>"0"0
10"0:;
4/0"0"2"00">>F0
1/0
2")#"
9">1"".1
0
"300000<
30"<
30<
0":4;30"0:4;>>00"><
3000<
10"
6"3
630
632"
6340
6320"
/""'"0./
'
6"0"3
#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 24/68
!(
100"<9000
/"0"00/44>"""
10"078"1078F000<900<
=0/000"10"0
9.B0"1""
/"#
9"./
? /0
+ /0"
#""00"
&'5'& ,/,*/,-)/+,
'/4042"
60>K,P
.0
/"
104:;"4%":;390"
&'5'5 ,),)
$%3$%09%%C0"
#!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 25/68
!(
4 2#"
&'6' /)4,*
9
9."2"
&'6'! /,/)
90
"000
"
&'6'% +)
/"03:C;0
%"$)
90400<
9"4
? 6<978.<""</.000<
+ 6<92"<6:;<"<
N <&9"0B":;0"<940"0>
#"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 26/68
!(
40&"7 8
5"3?>+
'3"
/3.002"
#3"0B
.3"7000""8B4
$"""3
"B2"
&3"2BB4BB"BB"7"8B78B78
93""0>040
&3"0"
B:; #3"
93002"0
2#)""
1"0"0
? .2"
/."""0100/"&0>"0"
""903:;9030
00"
#%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 27/68
!(
90
+ #9".:;9
6.< 6"<
6<
<
6<
/0"<
/".00001"">
N /06001
A /"9"4"""300<=:;""B
- '>"49:4>;>/"40"
940">>9"F")"090>""
O 6.<:;/:.<;4
"7".0894""30>00001:.<;40":;00
G '"/"2"2:;")"".0:;/0
"""0:;""0"""F
#&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 28/68
!(
"22"
&'6'& ,/,*/,-)/+,
1/
:;"0"")""B"009
&."":;%0"1""0""":;
9:;%
"7"8F:.00".0""
90.:.<;4#0"000<J
#'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 29/68
!(
5 6"
&'7' /,=)),()
/0""/"
""0."5"0"
%0""0"I0"2
&'7'! /,/)=)),()
""
"2
"4"
""""
&0">"/"."0"4:";
&'7'% +)
/"">>0"040"1"1>"0>>"
F"6"0>"22
"""1./"."/7>08078
10"""339
0"">>)""2F0010"":";"
6"0"I&"">"="2=""""000"6"0
#)
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 30/68
!(
&'7'& ,/,*/,-)/+,
/""1>"0
'0B"0
/0"""0/)=":>>";"0N5/550555"2":;"0:;5""0"
&'7'5 ,),)
"")36%7I48
//45"51")
&".<&"31NJ0+,,?0"0--
*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 31/68
!(
7 3"#"$$
&'9' /)))*)/,)-,3)3
/"
1/:;/
9""2":;:;300""0"0
%3./078078/9""0:2;"
&'9'! /,/)
/>5"
""
C> ""
""
'4"/">>
&'9'% +)
1:')');0&"O>
//"0""0002
/
? 1.4/"0"0"6<<
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 32/68
!(
+ &"/"=""0""2009""
/0"0""&.B0"
N &'9
/0"B
)"0000
#<6"<
I< &""<
1"<
"<6<
00"00"04
/0"9C
A H9:;:;10""0>>2"2:;9""20"14708
10">6"0>>2"
- &60>>/"0">"
#B"4"B"B"!0B2B
#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 33/68
!(
O &"/0"4/"/0"
/"0.70>8
/
/
&'9'& ,/,*/,-)/+,
5:4;"440"
9"0."/1:";000060
/"I:;0""
&"6<6<6<<
F"=>
'"J0
I""/"0"
I3&0
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 34/68
!(
8 ($"
&':' /,43,
10"/:;
"0/"I0"0>0
&':'! /,/)
9"""5"
"B
B "B
"
&':'% +)
/""
%".0
)""0"
#2
10
)"3"02000
)":;
)"
3:>;3
/:";:";03:;
$"?@@,05DF0
? #'1"0
+ #'/0
N #'$.
!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 35/68
!(
/"040%209"0$:));3
4
&':'& ,/,*/,-)/+,
$00900
"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 36/68
!(
9 ("
&';' /)4/,()
$">
/>""00$0B0"0$"1"
&';'! /,/)
/".>
$""
6:;
600
/"
/"
/>42"
90
/"
/""
1".0"
H"
/"2
/
)""0">>
1"4"
&';'% +)
6"0/
:$)
&01""
F.2"600"2"<<
%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 37/68
!(
5
00
04
0 00:;
;")"")$
1/"0"#00032B"BB""B<
:)"#"
13">1".=20'="0"2000
/)"""
9""7"8%""%3.:;0"01"3
0">100"0000
<"&")"#"
/>>0>>"/"""">1""0454
&M<
6.<
<
<
6<6<
6<
6<
6M<
6""<
6<
6.< &<
&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 38/68
!(
6""<
60000"0>"<
6<
6"<
5
1"0"""0"900"/""
="!#$"
=07:;8/>0
"70"8.10""">0"">4""
'##!)#
1""F""""00>>"
&';'& ,/,*/,-)/+,
'"0."02"0)
'0""""=
/>0
/"0
/"":";0"000100
&';'5 ,),)
$"/J>"/"
'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 39/68
!(
0"
&'' /,-,)
92"
60:;')7')8
&''! /,/)
)'):;020/40
9""0430
"")"0"
)""40
100"
&''% +)
//')
? #
)&07"8
+ "<&"900
N F0/"
A /52""94#"<
/
)
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 40/68
!(
- =0""0:;:;39":;
0""00"F"
O """/""1"0)"""4
G 99B
1
K &90"//""90""""
@ &"4&4004$3"
I
601"
?, 5"4"140""0"0"./B""/"104I0"
?? 9"/4""90B""0"
?+ )140"4/:"00;90"3060
:M;
!*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 41/68
!(
10"0
0"""">
&''& ,/,*/,-)/+, 10">6
0>>2"
F99I"00
6"209>
&''5 #+,3,,3
9')0""/"
#0#)7+,,?8.=##O7/3200""8
#0##)0').$%%C0+,,?0HA01?,9O"
!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 42/68
!(
$>"'
&'!' /)3),4*)
:00
0;7H$0+,,+8
10798<6<13031"'"09:>;3
&'!'! /,/)
=0"/""0
"3000B
"B
B
"B
B
""B
"B
&'!'% +)
/""4"/7I8/"""
$
17008
3"
#2"0"4
4
&""4
""
J"
!#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 43/68
!(
I""
&
%
&'!'& ,/,*/,-)/+,
190""4
L
6<
.<
6"C<
6"C<
6C<
&'!'5 ,),)
0I19"
19
!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 44/68
!(
"
&'%' /),*)
:'0
"6.0"3/3:;;76"3C9)20+,,N8
4/0"40""07":CC;8"
03:";"04"0"4
&'%'! /,/)
6"0""4
0"0>>"B00
"0
"040"
3:;
":"0;0
3:>;78
:;3>>0
)23"
!!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 45/68
!(
&'%'% /3,)+,
&4"&7"&8K
? 5"0">/"2""00""0
+ 1""0""'"0"0./.
N />>70"".0<8"0:;"
A 0>00""">000"
- J"/"">"00""
O />00
G )J"0":5;6"0"0
K "
00/"
!"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 46/68
!(
&'%'& /401,*
)7+?+? 8A
? 5
/3"0/
+ "0"0"
N >0)"0"0/""""
A #"/"0.3
=7"&3"&8
">"90
="100)""/.."0
/:;"&":.;10"
/:;9"0"000
/:;9"37:/.4;8'"708
9009"&."
/930:/;"
!%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 47/68
!(
&'%'5 ,/,*/,-)/+,
3."10"4
5"0
"0B42"
1"9>
/"0>/""0"
60"><
6"
"0"J0"0
&'%'6 ,),)
"&""&:;0>"4
+?+? 99>0
!&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 48/68
!(
0
&'&' /,0/)-1
9:;"
210.020000
:6;>0"021
:6;.00
&'&'! /,/)
9:;"C
0."
:6;4
/":;
/0"
/""0
9:;22B">"4"
'00"0'0<9:;7E8
&'&'% +)
-$"))"
0J:;0<"<<1"/"/
":;
="#)
="".:;"0""=')>9/":;"""/00
/"0B0B0:";
!'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 49/68
!(
-$"""
6:;"0:;/:;.9""0')"32"3>
$)
#:;
*
&
92
I"4
9#H
97>2B0:";:;:;8
%
$3
%
)
)
#
="""""
10%100"F000F>/0
10"3""
E
(#$)""
9:;>>)"0 201:;029"""00>".00:;
2"020":;7"8
!)
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 50/68
!(
6$)")
F":;&.0FB:;)0"0:;"0"C"0:;2'3:.<;
&'&'& ,/,*/,-)/+,
9:;2"3020
0:;2"B"00"71/0"00800
F":;0""""3:;3""
':;34:;B0"
'3:;"40
"*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 51/68
"+,,
5 >">#
6"403"/"0
)
)
/
F.000"F"F/
0#
5'' ,+3)
=3036<'0)0.9"=03""0:;0":;"
5''! /*--./,42,/*
/"21"0"0<
:$;
:1.";
:1.";
:/.2;
:F.2.;
:1;
:/.;
:1.0.1;
:/.;
:1.;
:92<;
:1.";
:6.00;
:&.0;
:F;
:1.2B10.";
"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 52/68
"+,,
:6.<;
:;
/2E"""10"000
>0030"0/"000
:;<
'0"00"%6"""03<0""620000000".)0"
9"1#00"0"0"""
5''% /)4,,,4,<3++,/()+,
5:;""/
5''& ,))3++,
5"4:;6</:;9"00/"1""0""10""0$
""B
"B B
0.0B
B
"B
"00.B"
=0
64</0"0/.2
"#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 53/68
"+,,
"010/""
5''5 )()+/()+,
104""1""/""40"00.
6."0:;33/2"0>>'"20"0"."100
=""0"
0
5''6 4/3/
9""0""
""
5''7 ++,2,4)/)/)*+,4,3/))
101090"10000
0"0":";"10"F""0"3""
5''9 *=-
9"""35"0$""/00"0
00<&><&
"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 54/68
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 55/68
"+,,
6"0"900:";70>0""80"3
60"
"000"00
5''! +3--+/))((4)/)
""00."1.0."5"0
9"0""0"F030F
:;$"0B"00
105"000"000050""9"049""3":";#.0"04""
F"B0"000"0
.7."0<8">>2>
5''% ,/(+
1"00/0'":10.<;4
9"""00010""10"020"<&""<&"<100<
/0.
0B.0.9E
""
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 56/68
"+,,
/"0""900>"""0:;:;
5''& ,3/-)/,
9":;2:;5":"";32"0":;3":.B"B#>"00
5''5 4)*
02"/010F00=0"0100>0>>0
00.>>93:
0;1001""
5''6 ++,3/)?+4)+
9""40"0
"0#04#9""
""/0:">;/0">0)&")4""$04200E
5''7 ,),)
:FQ1$0+,,?0A7-8
"%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 57/68
"+,,
(*0"$
5'!' ,+3)
$""0)
.7:;8000:;""
=3B
$3:;78
5'!'! ,))-,3),,+3+,
5"0"/0
00"/"""/300403"5"0
&""<&<
1""<
60<9<90"0"<9:;3!00
:;3<
6"<1""<0"<=:;"<
1"0<=0<&.20<
2<9 2<=""<&<&"02
<
=0.'0.3<
5'!'% -,3
1000400/0
#0
#"
"&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 58/68
"+,,
#"
#00"
#0"
1
/4
5>>002"
F$%3"0/:;:C;F
5'!'& ),,+3+,
97"803"10"/""0C
=:;6:";<6:.<6<$0000
"0"0"0600":;"0:;""01/780<=0"0"</:;0
$F>"30"0">0"0""
90C9#$=74"8$%$#>0$%
%>0"0"0""00""""0:;0
$102
"'
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 59/68
"+,,
728>>/"""00000"000B"0"
500":;:;
F000:;5"0>"""9"0022F2"4>
="0
00"C0:;0:;9003"
100"
(*%$
5'%' 4
1071/89CC0"4:;43""0:";/03
/000"/
? 1"0
0
+ 100"
%"">3:;>""0""K,P..0
/"0".0"0"04
/"
")
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 60/68
"+,,
/930/"":;1000"/&"0
04"3
0</""0">">"
5'%'! ,+-,
02"90""50"6%5"%0>=>#00009"02
10""""
5'%'% ,
9"11>"."">0002
9"0200B9"0""0"
1"0
5666">
J":";0
#
14
)":;"0":;1
5'%'& 3)--)/--<3,)(
#"3
5"
%*
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 61/68
"+,,
/"/
/17"878<
)1<
1"<"""0>""0
<>>
/6<<<<
10
#""0
0"0"
"
"3"00
/""0"0#"
59"0"%"5"0
&&708"/":;!)"&
H
HC"0.H400.#"4"0490"00"9"780
)2/2:;00"000>>
""02":;00"0
%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 62/68
"+,,
66"/0906"4""0
"0"
5>5>"/"">002
H90000+,,?F
02"/"4"
5'%'5 3)--)/),)<)3
60"04F/
#1BB
"4B.0B>>B000<
=0<0<6<9<
I"<6"300<6:;7"8:;
"78<'"0B
/9B"3"10"/
/9"00
%#
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 63/68
"+,,
010"
9""
0"""%"0""
)9"10"):;3>>0.".
/""".20./"
0901=100"9=0F"
)"0"0""
5'%'6 3,)3/)
9039
&/""
1"C#>"""
&)"""
I90
5'%'7 ,),)
&"9"
1C10+-
10G
1<1NJ-@
)<1NJAA
%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 64/68
%-
6 @#$$$
4 )"
%"0"105002
/00"4"6090.202
4 )"/)"##"$/"00"""
6'!' +,)/)-34/,)).-,,3
"""2"0>."/"0"2
"00"20"1"0=.&0#?+:17?@@K8;>"
%2"2"/2"10"2000"00"4"0
%"26"<1"000"4"7:;84""304"7:;8""
6'!'! /33,3,
9.00/"
0"&"$0.2""00
%!
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 65/68
%-
010/43780780/"
? :;7"8<
+ #<9<
N 16<6"2"<
A "2""<
/00"
/""
6'!'% #+,)(A#B
%"4"32""3/6""002""0.=00><
9""
0"02
6'!'& /4)3*3
"3:;/9)"L#"I%$%I1/":;3/"
?
+ &"N &"
A 5
- 1
/
6'!'5 -*+,(*
"0"".0"00="".
2"0"0."1
%"
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 66/68
%-
"0""40>
6'!'6 +,)/(+4
9""0
""/.0"90"7807.8078/"9>
/"H#%&""0."/0"0000"0
".19%
&"$5"000"00
1#".1#>1=""9*RI000"B"0
)%.).1"H%71H%89"0""
4 <)"%#IC"0#?@>++:/.7+,,+8;
6'%' #())*+,
F"""<&"B0
6'%'! /+)3,*+,+,
10"%""J"="00"
%%
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 67/68
%-
6'%'% )/+,
&05
H
/0
I/"
9/"
6'%'& 3)/)33/))33
/:;300000<
6'%'5 *)3+)3)/+,60940
6'%'6 #()*+,3))+,
%"&"3.02""0
9
%3
'
&."B0/40
10
1"0.=02":>;000
6'%'7 ,),)
9)"L#79)L#8I%$%I1
/'#"
%&
8/3/2019 ABCs of Knowledge Mgmt
http://slidepdf.com/reader/full/abcs-of-knowledge-mgmt 68/68
&
7 #C$#
/7<S=9IF8600
100"00