Abacus Training Manual

Abacus WorkSpace

Training Manual 07-Aug-14 Updated

This documentation is the confidential and proprietary

intellectual property of Abacus Distribution Systems (Hong Kong)

Ltd. Any unauthorized use, reproduction, preparation of

derivative works, performance, or display of this document, or

software represented by this document, without the express

written permission of Abacus Distribution Systems (Hong Kong)

Ltd d is strictly prohibited

copyright @ A

bacus Distribution System

s (Hong Kong) Ltd. all rights reserved. 2013

Abacus Distribution Systems (Hong Kong) Ltd

Unit 811-818, Tower 1

Millennium City 1

388 Kwun Tong Road

Kwun Tong, Kowloon

Hong Kong

T (852) 2960 8888

F (852) 2811 9800 SITA: HKGNM1B www.abacushk.com

Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 2

Table of Content

Sign In / Sign out.4

Access Abacus Workspace ........................................................................... 4

Terminal Address ......................................................................................... 6

Check for updates ....................................................................................... 7

Sign In / Sign Out ....................................................................................... 9

Sign In (all working area) .................................................................................................................... 9

Displaying all working area ................................................................................................................ 9

Change Passcode ............................................................................................................................ 10

Sign Out ......................................................................................................................................... 10

Reservation and Ticketing ........................................................................... 11

Graphical View ............................................................................................................................... 11

Air Reservation ................................................................................................................................ 13

Email flight information to custome ..................................................................................................... 15

Email Proposal ................................................................................................................................ 22

Hotel Reservation....................................................................................... 35

Car Reservation ......................................................................................... 39

Helper App..41

VirtuallyThere Panel ................................................................................... 41

PNR Services ............................................................................................ 46

Scribe script .............................................................................................. 47

FOID script ..................................................................................................................................... 48

Currency Exchange .......................................................................................................................... 48

Gpassive script ................................................................................................................................ 50


Red App ................................................................................................. 53

Reissuance red app....54

ETPIR red app ................................................................................................................................. 55

Itinerary Red app ............................................................................................................................. 60

Advance Passenger Info (APIS) .......................................................................................................... 65

Booking Services ............................................................................................................................. 73

Paste Special .................................................................................................................................. 76

Abacus WorkSpace VS Abacus Whiz..77

Point and Click .......................................................................................... 78

Block mode ............................................................................................... 84

Quick & PF Keys ........................................................................................ 85

PF setting ........................................................................................................................................ 86

Set variable PF key .......................................................................................................................... 88

Quick Keys setting ........................................................................................................................... 89

Graphical Seat Map .................................................................................. 93

Miscellaneous Tools....94

Screen Setting ........................................................................................... 95

Screen View Setting .......................................................................................................................... 95

Customize Screen Layout .................................................................................................................. 97

Select Printing ................................................................................................................................. 97

Command line setting ...................................................................................................................... 99

Abacus Replay ............................................................................................................................... 100

Memo Area .................................................................................................................................. 100

Abacus System Setting .................................................................................................................... 101

Appearance .................................................................................................................................. 105

Agent applications ......................................................................................................................... 107

Tips ........................................................................................................ 109

Connection In Progress ................................................................................................................... 109

Appendix ............................................................................................... 110


Access Abacus Workspace

Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and

into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales Abacus

WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as

below.

Note: you may require sign in twice.

1st Sign in is used for download Red Apps.

2nd Sign in is used for access Abacus WorkSpace classical mode.

After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or

Whiz.

A Sign in box will appear. You may require entering your password. System will check and download the

applicable apps to your Abacus WorkSpace at the 1st sign in.


Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive

below prompt message:

You can input your new passcode and confirm new password. The host sign in password will be updated at

the same time.

Successful access to Host screen


Terminal Address

There are two ways for you to find out the Terminal Address

a. Use the menu option View Connection Details b. The bottom of command view


Check for updates To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version

System checks and downloads automatically and you may continue your work.

After checking, system will require to restart Abacus WorkSpace for update latest version.

Steps to check update:

Help > Check for Updates

Response:

System will check automatically. You can continue your work.


After checking, you may get below responses:

a. If no any update, system will response There is no updates to download.

b. If any updates, system will auto download. After downloaded, system will require users to restart for

update AWS.

You can click Restart Now for update Abacus WorkSpace.


Sign In / Sign Out

All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in

with your current sign in code and password to access Abacus Workspace.

Sign In (all working area)

SI1101 (ENTER) - sign in all working areas with sign in No.1101

Response: Enter password

AGENT SIGN IN

CURRENT PASSCODE< > ID CTY

DUTY CODE AREA NEW PASSCODE < >

Fill-in the current passcode space and press Enter Note: NO bracket in current passcode and new passcode

Displaying all working area

You can switch to other working area by command (e.g. B) or just one click.

Response:


Change Passcode

To change your passcode, input your current passcode, tab to the new passcode field, input your new

passcode and enter. You will be signed into the Abacus system and your passcode will be changed. See

the Sign-In Mask below to become familiar with the fields.

Enter current passcode

AGENT SIGN IN

CURRENT PASSCODE ID CTY

DUTY CODE AREA NEW PASSCODE < >

Enter new passcode

Note: Passcode change requirment remain unchange.

Note: Password change requirements:

Password must contain a combination of seven or eight alphanumeric characters.

E.g. ABCDEF1 or 1234567A. You can use any numeric and alpha characters used except for Q and Z.

No more than three repeating characters allowed. E.g. ABCD888

You cannot reuse last four password.

Sign Out

SO - sign out all working areas


Reservation and Ticketing

Highlight: All host entries remain unchanged. You can use all entries in command view to finish the booking

as well.

In Abacus Workspace, some keys functions have been changed as below

Whiz Abacus WorkSpace

Clear Screen Ctrl + Backspace Alt + Backspace

Previous entry display Ctrl + Alt +

A Menu mask will rename as Red Apps.

In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry

and enter.

Graphical View

Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email

schedule with a simplified Graphical Workflow.

Go to Graphical View:

Click Graphical View


Select New Reservation for create PNR then click OK

.


Air Reservation

Fill in the requested data (* are mandatory) into the box.

Then, click Search

Flight

info

Number of

passenger


Air result Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and

12lines. Moreover, air result table capability that quickly enables to you to not only search by current date

but also provide more date and return flight availability

You can see more availability

Return Flight

For more Flights


Email flight information to customer

You can email the below flight information to your customer.

Email flight information to

customer by ticking the

box


After ticking the box, you may select the flights which send to customers.

Select

flights

Click Email after selected flights


You may click Save Draft. The draft will store into Email proposal. (see P.20)

Trip composer will not display if has selected

Traveler will receive the below flight schedule

Input customer email

Edit email body

Send to customer


Trip Composer It will store your selection as trip composer. You can shop all selection, then select the best options and send

to your customer.

Tick the box

Select

flights


Then, you can click the

System will response as below

Select the paste button


Besides, you can see the paste file which has 2 flights saved.

Trip Composer not only used in Air selection but also able used in Hotel and Car.

Click the file

2 selected flights will store at trip composer


If user would like to send to customer, you can tick the flight > click Add

Optional selection

If add as Group, the flight will group as Itinerary 1.

2. Tick the selected

flight

1. Click Add

Flights transfer to email body

Click Add as Group


Email Proposal

Email proposal will store all draft and sent message. You may review or open messages which you

saved in email proposal.

Step 1: You can click Email Proposal for review the messages.

Step 2: Email proposal panel will prompt out. You can select drafts or sent massage.

For example: select Drafts message

Step 3: Then, select and click on your message

Step 4: Click open


Step 5: The selected message will display.


Graphical View Reservation

Sell Flight

Click the flight

Show the line number

Input Class code Then, click Sell


Response:

After sell round trip, Click PNR continues the booking.

Sold seats

will show at

Trip

Summary

For return flight, click BKK-HKG


You can click Traveler Details for input name, phone, ticketing, Remarks and received field without

any commands.

Name Field

Phone Field

Enter PAX name Click Add

Enter Phone number Click Add


After fill in the requested data (* are mandatory) into the box, you can click End Options

You can select the following options

E/ET & ER : System will perform E,ET or ER in host according to your selection

I & IR : System will perform I or IR in host according to your selection

Save : Save your current modification to PNR without end transaction


PNR can be validated at both graphical view and command view. When you return to command view by

clicking Area A then display PNR as below.

Entry: *A

FQPLVT

1.1CHAN/TAI MAN MR

1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E

2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E

TKT/TIME LIMIT

1.TAW//

PHONES

1.HKG-25389999-A

PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY

TICKET RECORD - NOT PRICED

REMARKS

1.GV NAMES BOOKING 1618/18JAN13

2.*HOLDING HKG PASSPORT

3.*HOLDING HK PASSPORT

RECEIVED FROM - 6KM

H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H

Note: Booking will display.

Air Shopping A Powerful Shopping Tool for you easily searches the lowest fare with availability checking.

Step 1: Choose LOW FARE SEARCH.


Step 2: Fill in the requested data (* are mandatory) into the box.

Notes: 1. Flight information (destinations, travel date, carriers etc.). * are mandatory

2. You can select Arrival/departure date

Arrival: system will search flights which arrive on request date

Departure: system will search flights which departure on your requested date

3. Option selected will display 7 days availability in Calendar View. 4. Number of passenger

5. After enter all information, you can click Search


Calendar View Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return

date with availability search. Lowest fare search capability that quickly enables you to not only present

customers the best fare options but also provide details with a single glance.

Example: In the below example, you may easily found out the fare departure on 18Mar and return on 25Mar is lower than the original selected date.

System will show the air result table. The table will show travelling date/time, booking class, fare type and

the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your

customer.

You can search more

availability

Click View Flights for more AV display

There will

show the fare

breakdown

when the

mouse over

the item

The lowest fare will be

highlight


After selected View Flights, system will show the fare and availabilities by selected date (18MAR and

25Mar)

Fare Type: Pub Publish fare Private fare

Rule and Condition You can check rule and condition by clicking the selected flights

Step 1: Click on the flight

Sorting by lowest fare &

available flights


Step 2: Click Fare Basis on Trip Summary

Step 3: Rule and Condition will display

Note: Rule and condition will show in category.

You can click the rule number, system will display specify rules.


Air Shopping Reservation Sell Flight

Click the flight

Show the line number

Then, click Sell


Response:

PNR can be validated at both graphical view and professional view. When you return to host by clicking

Area A then display PNR as below.

Entry: *A

NO NAMES

1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325 /DCRJ /E

2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900 /DCRJ /E

PRICE QUOTE RECORD EXISTS

TICKET RECORD - NOT PRICED

REMARKS

1. GV NAMES BOOKING 1742/24JUN13

H3H8.H3H8*AKN 0443/24JUN13

Note: Booking will display.

You can input Pax Name, ticketing field, Phone field and received field with command entry.

Sold seats

will show at

Trip

Summary For fare condition, you can click fare basis.


Hotel Reservation Host hotel reservation command remains unchanged. Besides host command, we also provide hotel

reservation in Graphical View. No entries require just few clicks to complete shop & book.

Hotel information

Hotel Photos

Map

a. Graphical View

Step 1: Click Hotel Step 2: Fill all hotel information into bracket.

Step 3: Click Search


b. Point and Click Mask Step 1: Click Point and Click

Step 2: fill in hotel information into bracket

Step 3: Click OK

To display the hotel rate, property information, map etc, you may double click on the hotel name from

the short cut. Hotel interactive view will open.

Please use

HOD* to

view more

hotels


1 Available Hotels show other hotel in the search result. You may click on the hotel name to

view other hotels rate and property information.

2 Hotel displayed on the current page

3 Click >> to view more hotel (system will trigger HOD* backend)

Scroll up and down to view more

1 2

3


You may view other information by click on the difference tab below

Scroll down to view

more rate

Click Book this rate will

open the point and click

hotel sell mask in Helper

Apps


Car Reservation Host car reservation command remains unchanged. Besides host command, we also provide car

reservation in Graphical View. No entries require just few clicks to complete shop & book.

a. Graphical View

Step 1: Click Car Step 2: Fill all hotel information into bracket.

Step 3: Click Search


b. Point and Click

Step 1: Click Point and Click Step 2: Fill in car information into bracket Step 3: Click OK


VirtuallyThere Panel VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class,

select language and add remarks etc. Moreover, it is no any command required.

There are 2 ways to go to VirtuallyThere Panel

a. Go to Tools > VirtuallyThere

b. Go to Helper APPS > VirtuallyThere


VirtuallyThere Panel

Notes : 1. Choose email content.

a. Itinerary sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website.

b. Embedded Itinerary email content is paxs itinerary

c. Embedded Itinerary with PDF email content is paxs itinerary with PDF

d. eTicket content with a website. Pax can check the eticket on VirtuallyThere website.

e. Embedded eTicket email content is eTicket

f. Embedded eTicket with PDF email content is eTicket with PDF

2. You can hide booking classes or fare details e.g. issuing agents

3. Select TO/CC/BCC

4. Email address

5. We provide 20 languages to choose

6. Sender name and email address

7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect

8. Add segment remarks

6

7

8


Response:

[email protected]/[email protected]/HPE

[email protected]/KENCHOI*

6ABACUSEMXPRA1/2/3

MADCOH

1.1CHAN/TOMMY MR 2.1CHAN/ROSIE MS

1 CX 524Y 20AUG 2 HKGNRT HK2 0100 0610 /DCCX*3UO5AG /E

2 JL 735Y 26AUG 1 NRTHKG HK2 1815 2200 /DCJL*RSW8R2 /E

TKT/TIME LIMIT

1.T-05JUN-H3H8*AAC

REMARKS

1.S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345

RECEIVED FROM - AC

H3H8.DWK*AAC 0120/05JUN13 MADCOH H

*PE

EMAIL ADDRESS

[email protected]

FR/KENCHOI

[email protected]

TO/H

[email protected]

TO/E

Email address and itinerary remarks will be stored in PNR


VirtuallyThere Benefits:

1. Itinerary customize to customers phone size.

2. You can use company logo as bookmark or VT heading. It provide a promotion channel for


3. Customers can view the selected itinerary especially their phone device offline.


PNR Services PNR Services is a user friendly tool to send SSR/OSI. It is easier to request Meal, Assistance,

Wheelchair, OSI, Frequent Flyer and Paid seats.

a. Go to Tools > PNR Service

b. Helper APPS > PNR Service

PNR Service window will prompt out.


Response:

3CHML1-2.1~

GREJUL

1.1WONG/MEIMEI MS 2.1WONG/SIUMING MSTR*C09

1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505 SPM /DCBI*7N5MW3 /E

2 CX 252J 05APR 5 LHRHKG HK2 1230 07051 SPM /DCBI*7N5MW3 /E

TKT/TIME LIMIT

1.T-11JUN-H3H8*ARL

*P3

GENERAL FACTS

3.SSR CHML CX NN1 HKGLHR0251J30M 1.1 WONG/SIUMING MSTR

Scribe script Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in

different categories. You can fill in all traveler info and press enter. It will automatically converted into

entries and reflected in the Host screen.

Child and Infant script

You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name

and 3CHLD/ 3INFT)

Response: -I/WONG/PUIPUI MISS*I093INFT/WONG/PUIPUI MISS/20JAN12-1.1*


FOID script

You can input the information through FOID script and system will auto create SSR FOID for passenger.

Response:

3FOID/NIHA22225555-1.1*

Currency Exchange

You may use the script - @CUR-EXC for currency exchange.

Step 1: Select @CUR-EXC


Step 2: Below Menu will display and select BBR/IATA Rate Conversion

Step 3: Input currency code convert from, currency amount and currency code convert to

Response:


Gpassive script

You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car selection. For Hotel, there is a new features Get Info. You can use Abacus hotel property code to get city code, hotel name, address, phone and fax number more easily.

Step 1: Script menu will open. You may double click GPASSIVE script

Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car.

Please refer to below for the screen shot of individual scripts:

Air

You may enter the carrier

code or select from the

drop down list.

Click here to add more

segments


Response:

Hotel

Response:

You may enter Abacus hotel property number and click GET INFO to populate the city code, hotel name, address, phone and fax number.

New

0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1

59.99USD/G/PC-HI0081072/SI-59-40 55TH ROADMASPETH NY 11378LGA

11378FONE 1-718-416-2500FAX 1-718-416-2501REQ KING SZ BED NON SMKG

RM/CF-H22222222SEG 1 GK


Car

Response:

You may enter the car type code or

select frequent use car type from

the drop down list


Red App Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS.

They can assist you at work in different parts.

New features of Red App

1. Reissuance Red App It maintains reissuance mask function. The workflow is same as Whiz mask.

Now, it supports reissuance from MCO and one page design. You can view all items more clearly.


One page design


2. ETPIR red app

ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant

name, Office operation hour, agency address and remarks.

Maintain functions

Email setting

Step 1: Click Email setting

Language

selection

Print fare details and

booking class

Service Fee insert


Step 2: Select email type and fill in the user profile

Set once only

Select Microsoft Outlook If

you use Outlook.

Input agent

information

Optional


Step 3: Click Save

Step 4: System acknowledgement will display

ETPIR will send email or review with the above information

Consultant name

Operating hour

Agency address

Email address Agency contact


Header remarks, segment associate, footer remarks, seat request and meal request will display on

ETPIR.

For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show

pre-reserved seat.

Select Itinerary remarks to print on ETPIR

Header remarks

Seat request Meal request

Segment associate remarks

Footer remarks


Multiple selections

You can selected multiple and send ETPIR to passengers.

Passengers will received ETPIR as below

Select

tickets


3. Itinerary Red app

All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new

tools.

New Enhancement

a. Show APIS info & Display booking class

b. Editing Tools

Editing tools include cutting, copy, paste, undo and redo.

c. Upload logo

Step 1: Click Page Setting

Step 2: Click Select


Step 3: Select file and click Open

Step 4: Click Save

Response:


A. Change font type or font size

Step 1: highlight the wording

Step 2: select the font type

Or font size

Response:

The wording will change to selected font type and size

For whole document, users can press Ctrl + A and change font type or size


B. Save as document or text

User can select save as document or text by select ITIN templates.

- Design K/ Classic/ Design S for save as PDF

- Design K-TXT / Classic -TXT/ Design S - TXT for save as Text

- Design K-RTF/ Classic RTF/ Design S - RTF for save as Words

Step 1: select template

Step 2: Click Save button

Step 3: Select folder


**(For using Design K-TXT template )**

After saved Design K TXT template, you may right click the file and open with Words/ open office

**(For using Design K-RTF template)**

After saved Design K RTF template, you may change font type to BatangChe.

Response:


4. Advance Passenger Info (APIS)

The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to

report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure

Flight requirement on collecting passenger names without titles and honorifics.

Simply follow the below steps to insert the APIS info into PNR if necessary:

Step 1: Click APIS

System will redisplay the passengers name, itineraries and APIS form.


Step 2: Select APIS items and then click Confirm

Passport Information = DOCS

TSA Secure flight = Date of birth

Address information = DOCA

DOCO & redress number = Visa number / redress number

Click Please select APIS form = select all APIS form


If you have selected Please select APIS form, all filed will be opened for entering information:


How to enter APIS?

Step 1: Select passengers name and segments

For infant passenger, users can select the associated adult passenger

Step 2: Fill in the Passport Information (DOCS) all fields are mandatory

You may amend the passenger name or delete the title if necessary.

Select segments

For all segments , please click

Select passengers

name

Gender will auto select if

passenger with title

MS/MR/MISS./MSTR


TSA secure flight

All data in TSA secure flight will auto synchronize with DOCS.

Step 3: Fill in the Address Information (DOCA) all fields are mandatory

Street = 40characters

City = 20 characters

State = 2 characters

Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields.

For visa information,


You may select redress number or known traveler number

Step 5: Fill in FOID info if any


Step 6: Click Add APIS

Response:

Users may review or delete the information before input into PNR

Step 6: Click Send


Response:

In APIS

In host


5. Booking Services

Booking Services is a standard app which has installed once AWS set up. Agent can use for retrieve TIMATIC information.

a. Visa Advisor with PNR Fill in the travel information then click Send

Visa and health information will show as below


Visa Check Remarks

Response:

Information will send to PNR as history remarks

Save


b. Visa Advisor without PNR Users may search TIMATIC information without PNR. Steps: Select Visa advisor without PNR > Fill in the travelling information > Send

Response:


6. Paste Special

Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can

create multiple lines of remarks. It shortens PNR creation or modification process with this productivity

app for users with huge numbers of remarks information

Step 1: Copy text

Step 2: Double click the box and all copied text will auto paste.


Step 3: enter command on Prefix

Step 4: Click OK

Response:


New Enhancements Point and Click

Point and Click is a tool which can sell the pasted availability display, connecting flights and support in

general & direct access availability. It provides a faster and user friendly way to create PNR.

a. Pasted availability display

Example: Display 2 availabilities and sell for BKK round trip

120JANHKGBKKCX

20JAN SUN HKG/Z8 BKK/-1

1CX 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E

H9 K3 M0 L0 V0 S0 N0 O0

2CX 615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E

H9 K9 M9 L9 V9 S9 N9 Q9

* - FOR ADDITIONAL CLASSES ENTER 1*C.

127JANBKKHKGCX

27JAN SUN BKK/Z7 HKG/1

1CX 614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E

H9 K9 M9 L9 V0 S0 N0 O0


H9 K9 M9 L7 V0 S0 N0 O0

Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the

pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You

may point and click (double click) to sell CX751I/20Jan HKG-BKK 120JANHKGBKKCX



H9 K3 M0 L0 V0 S0 N0 O0


Sample response: 120JANHKGBKKCX~



H9 K4 M0 L0 V0 S0 N0 O0


01I1~

1 CX 751I 20JAN 7 HKGBKK SS1 1425 1620 /DCCX /E

SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.

Example for return flight selling

Point and Click on the selected return flight class code

127JANBKKHKGCX



H9 K9 M9 L9 V0 S0 N0 O0


H9 K9 M9 L7 V0 S0 N0 O0

120JANHKGBKKCX~



H9 K4 M0 L0 V0 S0 N0 O0

Sample response: 127JANBKKHKGCX~



H9 K9 M9 L9 V0 S0 N0 O0

01I1~

2 CX 614I 27JAN 7 BKKHKG SS1 1310 1650 /DCCX /E

SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.

System will auto display

AV once again

127JANBKKHKGCX~

27JAN SUN

BKK/Z7 HKG/1

1CX 614 J9 C9 D9 I9 Y9

B9 BKKHKG 1310 1650

333 L 0 DCA /E

H9 K9 M9 L9

V0 S0 N0 O0

2CX 750 J9 C9 D9 I9 Y9

B9 BKKHKG 1200 1555

333 L 0 DCA /E

H9 K9 M9 L7

V0 S0 N0 O0

3CX 712 J9 C9 D9 I6 Y9

B9 BKKHKG 1625 2000

773 R 0 457 DCA /E

H9 K9 M9 L0

V0 S0 N0 O0

4CX 708 J9 C9 D9 I9 Y9

B9 BKKHKG 0925 1305

333 L 0 DCA /E

H9 K9 M9 L9

V9 S4 N2 O0

5CX 2700 J9 C9 D8 I4 Y9

B9 BKKHKG 0825 1210

333 B 0 X135 DCA /E

H9 K9 M9 L9

V9 S9 N9 O2

6CX 702 J9 C9 D7 I1 Y6

B0 BKKHKG 1910 2250

772 D 0 7 DCA /E

H0 K0 M0 L0

V0 S0 N0 O0.

01I1~

2 CX 614I 27JAN 7

BKKHKG SS1 1310

1650 /DCCX /E

SURNAME CHG NOT

ALLOWED FOR CX-I

Then auto sell I class

Previous point and Click response

System will auto display

AV once again

127JANBKKHKGCX~

27JAN SUN

BKK/Z7 HKG/1

1CX 614 J9 C9 D9 I9 Y9

B9 BKKHKG 1310 1650

333 L 0 DCA /E

H9 K9 M9 L9

V0 S0 N0 O0

2CX 750 J9 C9 D9 I9 Y9

B9 BKKHKG 1200 1555

333 L 0 DCA /E

H9 K9 M9 L7

Then auto sell I class


b. Connecting flights

Example for connecting flight selling

Point and Click the selected class code 125JANHKGMANCX

25JAN FRI HKG/Z8 MAN/-8

1CX 257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E

I0 W4 R4 E2 Y4 B0 H0 K0 M0

2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E

B0 H0 K0 M0 L0 V0 S0 N0 O0


Sample response:

System will auto sell connecting flights 01J1*~

1 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /DCCX /E

SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS

2 CX1227J 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E

OPERATED BY BRITISH AIRWAYS P.L.C.

SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS.

c. Sell different class code

Example: HKGLHR book on J class

LHRMAN book on K class

125JANHKGMANCX

25JAN FRI HKG/Z8 MAN/-8

1CX 257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E

I0 W4 R4 E2 Y4 B0 H0 K0 M0

2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E

B3 H1 K4 M0 L0 V0 S0 N0 O0


Point and Click the domestic flight


Sample response:

Point and Click mask will prompt out as below

System will sell different class on both flights

01J1K2~

2 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /PENDING /E

SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS

4 CX1227K 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E

OPERATED BY BRITISH AIRWAYS P.L.C.

SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS.

Input J class for 1st sector

then click GO


d. Point and Click Setting User may set the number of seats in each point & click.

Go to Helper App > Point and Click

Point and Click panel will prompt out.

Step 2: Select Point and Click Settings


Step 3: Select number of Seats

Step 4: After select the number of seats, click Save

Response

System will auto sell the specific number of seats


Copy and Paste In Abacus WorkSpace, you can copy the host response as text.

Example:

Block mode

In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to

copy schedule for customer.

Example for block mode and line wrap mode


Quick & PF Keys

Whiz Programmable key will replace by Quick & PF keys.

There are 2 ways to access Quick & PF keys

a. Go to Tools > Quick & PF keys

b. Go to Helper Apps > Quick & PF keys


Difference between PF Keys and Quick key

PF keys

Maximum set 24Keys

Select keys F1 to F12 , Shift + (F1 to F12)

No any combination

Quick Keys

Maximum 36 Keys

Able combination setting

Select keys CRTL + ALT + X ( X = 0-9, A-Z)

Able record host entries to be Quick Keys

How to set

PF setting

Step 1: Click Edit

Step 2: Select and Click a key e.g. F3

Click Edit

Select 3

You may press F3 on the keyboard to send this PF key to Host window


Step 3: Input Key label, Key Description and Key Command then click OK

Example of PF Key Command

Example 1:

Host Response:

9HKG AAA TRAVEL 22663372 MARY7T-A6MARY*

Input all

information

The keyboard mapping is same as host. Use ^Enter button for auto enter.

9HKG AAA TRAVEL 22663372 MARY7T-A6MARY^E


Example 2:

Host Response:

Set variable PF key

^SR - Start request. It input at the beginning of command and used for start

up the variable PF ley

^V - Variable text.

Ê - Auto enter

9HKG AAA TRAVEL 22663372 MARY*

7T-A*

6MARY*

PTR/3B4544

PRINTER DESIGNATED

DSIV3B4544

OK PTR ASSIGNED

W*AT

OK-0008

9HKG AAA TRAVEL 22663372 MARYÊ7T-AÊ6MARYÊPTR/3B4544ÊDSIV3B4544ÊW*ATÊ

You may set variable PF key


Example for Variable PF key

Step 1: Using ^SR to start the variable PF key

Step 2: Input information

Step 3: Select PF key

Host Response:

CQuick Keys setting

^SR3FOID/^V-1.1^E

NI55669977

3FOID/NI55669977-1.1


Quick Keys setting

Step 1: Click Record

Step 2: System start recording. You can start to enter the entry in command view.

N*NM1/ KARMEN


Delete PF Key Step 1: Click Edit Step 2: Select and Click a key e.g. F3

Click Edit

Select F3


Step 3: Clear all command, label and Key Description

Step 4: Then, click OK Delete Quick Key Step 1: Click Edit Step 2: Select Quick key

Select a

quick key


Step 3: Clear all recorder sequence and label, then click Save

Graphical Seat Map

Graphical Seat map is easier to read and identify facilities. You can retrieve seat map of every carrier in

itinerary with a single command. It is provide for IMAP & IPRS carriers (Ref to Y/AAI/PRS)

Entry: 4G1*

Response:

Both flights seat map

Move Up and Down


Click return flight CX614. When you click a seat number, the seat will be reserved.

Note: You may use entry: 4G*/O to override the graphical response and return the host seat

map display.

Select 37E

Seat auto reserved


Screen Setting There are 2 screen views setting and 4 Screen layouts for you. You can customize the screen setting

according to your preference.

Screen View Setting

Screen View setting is used for single working area only. The setting apply on current working area. It is flexible for you to customize each working area.

a. Split Screen

1. Use the menu option View Connection Details

2. Click Split bottom

Response:


b. Full Screen

1. Use the menu option View Connection Details

2. Click Full bottom

Response:


Customize Screen Layout

Screen layout is applying for all working area, you may switch to other working area within the divided

screen

Go to View>Customize Screen Layout

Select Printing

Select printing function is available to print the screen response. You may use click the printer button.

Step 1: Highlight for select print

Step 2: Click printer button

Select your

preference

Click OK


Response:

Select printer and click Print

PTR printing

There is a new enhancement on printing. You may switch Shift + Enter to print the PNR (same as using

PTR printing entry in Whiz)

Step 1: input the entry on host. For example: *N*I*P6

Step 2: Press Shift + Enter

Response:

System will auto send PTR*N*I*P6 and print the specific fields


Command line setting

Command line enable you to display all previous entry clearly.

1. Choose View > Command Line

Command line will show on the screen top. You can enter the comman on the line.

Response:

120JANHKGBKKCX


1CX 751 J9 C9 D9 I8 Y9 B9*HKGBKK 1425 1620 333 R 0 DCA /E

H9 K9 M0 L0 V0 S0 N0 Q0

2CX 615 J9 D9 I9 Y9 B9 H9 HKGBKK 1005 1205 333 L 0 47 DCA /E

K9 M9 L9 S9 N9 Q9 O4

3CX 701 J9 C9 D9 I9 Y9 B9*HKGBKK 1605 1755 772 R 0 7 DCA /E

H9 K9 M9 L2 V2 S2 N2 Q2

4CX 713 J9 D9 I9 Y9 B9 H9 HKGBKK 0910 1110 773 B 0 DCA /E

K9 M9 L9 S9 N9 Q9 O9

5CX 703 J9 C9 D9 I9 Y9 B9*HKGBKK 2000 2150 773 D 0 DCA /E

H9 K9 M9 L9 V9 S9 N9 Q9


Display and select previous entries by click .


Abacus Replay

This tool can recall previous entry. You may select more than one entry by press Ctrl + selected entries.Then, they will send to host window. Go to Tools > Abacus replay

All entries displayed in the window

Memo Area

Memo area help you mark/paste your important data, message or system response. Open Memo Area: View > Memo Area

You can copy data on memo area


Abacus System Setting

You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc Customize the setting: Tools > Options > Abacus System Default Setting:


1. Bold font can mark the wording being thick. Unclick Bold font Click Bold font

2. Point and Click - Highlight

When Highlighting is selected, point and click-able items will be highlighted in a different colored text. e.g Blue by default)

- Tool tips Activating this function will allow user to see tool tips when they mouse over the item during point and

click. - Air sell assitance ( for more details, a. If activated, when user double click on the class of service from the availability, Point and Click

panel will open. User may make use of the panel for sell on specific class or number of seat.)

b. If not activated, seat will auto sell from host once you click on the class)

3. Line Cursor and Bold Cursor 4. Line wrap mode

Bold mode


Recommend Setting

4. Keyboard mapping, please refer to Page104 5. You can select print in OKI and EPSON printer and fit the margin.

5


Keyboard Mapping

Function Window Keyboard Abacus Keyboard Sabre Keyboard

Print Window Ctrl + P Ctrl + P Ctrl + P

Full Screen Ctrl + F Ctrl + F Ctrl + F

Split Screen Ctrl + S Ctrl + S Ctrl + S

Move left to right through the Pages , Shift + P + -> Shift + P + ->

Move right to left through the Pages , Shift + P +


Appearance

Select your preference color

Preview

the screen

Font size setting

Change to defaults

setting

Font type setting


Recommence Color Background color

Result text color


Agent applications

A tools for setting up document path, website short cut. Set up by : View > Agency Applications > Configure agency applications

Response:

After click Add, a window will display

Then, Click OK and return to previous page.

Click Add for setting paths

Enter the name

You can input website or file

path

Click Add shortcut to the toolbar.

It will display on the top of screen.


You will see Google has been set up. Then, click OK

The short cut will display as below.

Short cut


Tips

Connection In Progress

~ Connection In Progress may cause by re-establishing the host session or waiting for host response.

Response:

Action:

Waiting for host response.

If not, please press ESC to reset & retry OR close Abacus WorkSpace and re-open.


Appendix

Whiz Abacus WorkSpace

Abacus eServices

Community>Abacus eServices

Advanced Passenger Info Red Apps > APIS

Air Schedule Abacus HK App > Air Schedule


Baggage Update

Red Apps > Baggage Update

Course Schedule Abacus HK App > Course Schedule

Create GK booking / Car

GK / Hotel GK

Helper Apps > Script Scripts > GPassive


Cue Cards & Tips Abacus HK App > Cue Cards & Trips

e-Learning Abacus HK App > e-Learning

E-tickeing FOID Helper Apps > Scribe Script > APIS_SSR>FOID

ETKT Pax Itinerary Receipt

Red Apps > ETPIR

Encoder/Decoder Helper Apps > Encode/Decode

FareX Pricing Red Apps > FareX Pricing

Passenger Name Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT

Paste Special Red Apps > Paste Special

Product update Abacus HK App > Product update

Quick Re-issuance /

Reissuance / Reissue from

MCO

Red Apps > Reissuance

Rule Exporter Red Apps > Rule Exporter

Seat Update Red Apps > Seat Update

Void Tkt / vMCO Red Apps > Void Tkt / vMCO

Documents

Abacus Training Manual