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AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
11
9104-19104-1’Requirements for Aviation, Space, and ’Requirements for Aviation, Space, and Defense Quality Management System Defense Quality Management System
Certification Programs’Certification Programs’
Prepared and Presented byPrepared and Presented by
Michael C. Roberts, Michael C. Roberts, Boeing Technical FellowBoeing Technical Fellow
AAQG Council, RMC, and AAQSC MeetingsAAQG Council, RMC, and AAQSC Meetings
Charlotte, North CarolinaCharlotte, North Carolina
September 14 - 17, 2009September 14 - 17, 2009
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
22
Caveat EmptorCaveat Emptor
Note: The 9104/1 Standard Has Neither Been Balloted Nor Published. Therefore, All Information Contained
Herein Is Considered “Proposed” and “Subject to Change”
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
33
The 9104 TRILOGYThe 9104 TRILOGY
9104
Training and Qualification
Oversight Activity
General Requirements
-1
-2 -3
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
44
9104-1 9104-1 InternationalInternational Re-write Team Re-write TeamRoll Name Sector Representing Company
Team Leader Mike Roberts AAQG OPMT Boeing
Team Sponsor Rick Downs AAQG OPMT Chair Cessna
Team Member Tim Lee AAQG OPMT Boeing
Team Member Vince May AAQG OPMT Honeywell
Team Member Rich Vinton AAQG RMC / AAQG Raytheon
Team Member Mike Gallagher AAQG OPMT Lockheed
Team Member Patrice Bleau AAQG RMC Bombardier
Team Member Reg Blake AAQG CBs IAAR
Team Member Lori Scheid-Gillespie AAQG ABs ANAB
Team Member Gualtiero Arsento EAQG OPMT Alenia
Team Member Herbert Mairose EAQG OPMT Airbus
Team Member Ian Folland EAQG ABs UKAS
Team Member Hans Luuijt EAQG OASIS ASD
Team Member Giuseppe Leoni EAQG OPMT Agusta Westand
Team Member Tamaki Nishio APAQG OPMT IHI
Team Member Akihiro Iguro APAQG MHI
Team Member Shuji Komori APAQG JRMC FHI
SAE Editor Jeff Wood AAQG SAE SAE
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
55
New Audit Day Table New Audit Day Table (partial)(partial)
InitialAnnual
SurveillanceRecertification Initial
Annual Surveillance
Recertification InitialAnnual
SurveillanceRecertification
1-5 2.0 1.0 2.0 2.0 1.0 1.5 2.0 1.0 1.56-10 2.5 1.0 2.0 2.5 1.0 2.0 2.0 1.0 1.511-15 3.0 1.5 2.5 2.5 1.0 2.0 2.5 1.0 2.016-25 3.5 1.5 3.0 3.0 1.5 2.5 3.0 1.5 2.026-45 5.0 2.0 4.0 4.5 2.0 3.5 4.0 2.0 3.046-65 6.0 2.5 4.5 5.0 2.0 4.0 4.5 2.0 3.566-85 7.0 3.0 5.5 6.0 2.5 4.5 5.5 2.5 4.0
86-100 8.0 3.0 6.0 7.0 3.0 5.0 6.0 2.5 4.5101-125 8.5 3.5 6.5 7.5 3.0 5.5 6.5 3.0 5.0126-175 9.5 4.0 7.0 8.0 3.5 6.0 7.5 3.0 5.5176-275 10.5 4.0 8.0 9.0 3.5 6.5 8.0 3.5 6.0276-425 12.0 5.0 9.0 10.0 4.5 7.5 9.0 4.0 7.0426-625 13.0 5.5 9.5 11.0 4.5 8.0 10.0 4.5 7.5626-875 14.0 5.5 10.5 12.0 5.0 8.5 10.5 4.5 8.0
876-1000 15.0 6.0 11.0 12.5 5.0 9.0 11.5 5.0 8.51001-1175 16.0 6.5 12.0 13.5 5.5 10.0 12.5 5.5 9.51176-1550 17.0 7.0 12.5 14.5 6.0 11.0 13.0 5.5 10.01551-2025 18.0 7.0 13.5 15.0 6.0 11.5 13.5 5.5 10.52026-2675 19.0 7.5 14.0 16.0 6.5 12.0 14.5 6.0 11.0
Number of Employees
9100 / 9110 9100 / 9110 Less Design (7.3) 9120
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
Section 8.2
Duration of the Audit
a. The minimum duration for initial, surveillance, and recertification audits are shown in Table 2. No reductions from Table 2 audit duration days are allowed for the ICOP scheme. Increases to the audit duration days are allowed and expected for areas with identified risk, complexity, or increased scope.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
Section 8.2 (continued)• 8.2.2 Audit Day Activity Requirements• a. Audit time in Table 2 includes Stage 1 and Stage 2
activities. Table 2 represents minimum on-site audit time from the opening meeting to the closing meeting.
• b. Table 2 audit time does not include non-audit time (e.g., travel, meals, extended break times).
• c. Table 2 is for on-site audit time only. Table 2 does not include auditor time used for planning, report writing, and/or completion of the 9101 forms.
• d. An audit day is a normal working day of eight hours. The number of audit days cannot be reduced by programming longer hours per workday (e.g., five audit days of eight hours cannot be executed as four audit days of ten hours).
• e. Auditing of the entire AQMS standard on all shifts is required for initial and recertification. For surveillance audits, the planning shall include coverage of multiple shifts.
• f. Shift auditing whereby a longer day is planned; cannot reduce required audit days.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
Section 8.4
8.4 Audit Team Conclusions and Reporting– The audit team leader shall provide the
organization with all nonconformity reports at the closing meeting. The audit team leader shall present the audit report to the organization within two weeks of the closing meeting using the audit report and associated forms defined in 9101. As a minimum, the audit report shall state its conclusions on conformity, effectiveness of the quality management system to the AQMS standard’s requirements, and the objectives established for the audit in accordance with 9101.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
99
New Multiple Site Certification CategoriesNew Multiple Site Certification Categories
Category Organization Scope Audit Frequency
Note: See Table 2 for audit day calculations.
1
Meets the eligibility requirements of IAF MD 1 for sampling;
and
Does not meet the eligibility requirements of IAF MD 3 for advanced surveillance.
Annual Surveillance - Years 1 and 2
Year 1 - Central function and approximately 50% of sites
Year 2 – Central function and remaining sites not audited in year 1
Re-certification – Year 3 – Central function and all sites
2
Meets the eligibility requirements of IAF MD 1 for sampling;
and
Meets the eligibility requirements of IAF MD 3 for advanced surveillance.
Annual Surveillance and Re-certification
Year 1 - Central function and approximately 33% of the sites
Year 2 - Central function and approximately 50% of the sites not reviewed in year 1
Year 3 – Central function and remaining sites not reviewed in year 1 or 2
Audit plan shall ensure that the maximum duration between each site’s audit is not greater then 48 months.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
New Oversight Requirements5.3.3 Certification Body Accreditation Surveillance and RecertificationFor surveillance and recertification of the CB accreditation to provide AQMS certification, the AB’s management system shall ensure, at a minimum, the required assessment activities defined in Table 1 are conducted, including:
Number of AQMS Sites Certified by a CB*
Minimum Number of CB Client Files to be Reviewed Annually*
Number of Annual Witness Assessments*
1-3 All client files 1
4-25 3 1
26-50 5 1
51-90 6 2
91-150 7 2
151-280 10 3
281-500 11 4
501-1200 15 5
1201-3200 18 6
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Challenge by EAQG - Audit Table
SWG Meeting
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RMC Auditor Workshop
Challenge by APAQG - Audit Day / ASRP
Final Document Clean-Up
SAE Editor
Send To Sectors for Formal Review
Formal Review by Sectors
AAQG & IAQG Meeting
Review / Implement Comments
Send To Sectors for Ballot
Ballot
Americas and Asia
Asia
Europe
Review Ballot Comments
Send to Sectors for Final Approval
Publish Europe and Americas
Publish Asia
Implementation 1 2 31111
Revised Schedule
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
1212
Expanded ‘Likely’ Schedule
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SAE Editor
Send To Sectors for Formal Review
Formal Review by Sectors
AAQG & IAQG Meeting
Review / Implement Comments
Send To Sectors for Ballot
Ballot
Americas and Asia
Asia
Europe
Review Ballot Comments
Send to Sectors for Final Approval
Publish Europe and Americas
Publish Asia
Implementation 1 2 3
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Formal Review by Sectors
AAQG & IAQG Meeting
Review / Implement Comments
Send To Sectors for Ballot
Ballot
Americas and Asia
Asia
Europe
Review Ballot Comments
Send to Sectors for Final Approval
Publish Europe and Americas
Publish Asia
Implementation 1 1 2 3
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
1414
9100/9101/9104-1 Transition Plan (Proposed)9100/9101/9104-1 Transition Plan (Proposed)
9101 Release
OPMT Training
Go-Ahead
Estimated6 Months
Estimated8 Months
Proposed12 Months
DevelopAuditorTraining
Training of Certification Bodies and
Auditors
All Companies MustUpgrade to New StandardAt Next Surveillance Audit
Or Re-Certification
Earliest Opportunityfor Certification to
New Standard(i.e. the early adopters)
MaximumAllowedTime toUpgrade
Release of
9104/1
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
9104/1 Section Implementation
Section 60 days Extended Implementation3 YY As applicable (ie. Single Site)
4 YY
5 Y 5.3.3 5.3 f (OASIS change)
6 Y 6.5 L As applicable
7 YY
8 Y 8.2 Applicable in 2010 – Mandatory upon transition to 9100:2009
9 YY
10 Evidence of approval in 2010, Evidence of oversight in 2011
11 Evidence of approval in 2010, Evidence of oversight in 2011
12 YY
13 YY
14 YY YY = Complete Section
15 YY Y = Partial Section
16 YY
17 YY
18 YY
19 YY
Appx A Y Mandatory in full upon transition to 9100:2009
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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9104/1 Transition Plan (Proposed)9104/1 Transition Plan (Proposed)
9104/1 Release
Est.1/1/12
All New Contracts Should BeWritten to the New AuditorTime Tables and 9104/1
Requirements
MaximumAllowedTime toUpgrade
9104/1Ballot
~ 5
Months
2
Months
Proposed
12 Months
Existing Contracts Must BeChanged to Meet 9104/1
At Next Audit (I,S,R)
All ABs & CBs Must Be Compliant to New 9104/1,
Except Audit Day Times and M/S
6
Months
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
1717
QUESTIONS?QUESTIONS?
Inte
rrogaç
ão?
Poser une
Poser une
question?
question?
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Back-upBack-up
Detailed Presentation Detailed Presentation from from
Auditor WorkshopAuditor Workshop
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
1919
Caveat EmptorCaveat Emptor
Note: The 9104/1 Standard Has Neither Been Balloted Nor Published. Therefore, All Information Contained
Herein Is Considered “Proposed” and “Subject to Change”
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2020
Caveat EmptorCaveat Emptor
Note: The 9104/1 Standard Has Neither Been Balloted Nor Published. Therefore, All Information Contained
Herein Is Considered “Proposed” and “Subject to Change”
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2121
In the beginning …In the beginning …
… … so he asked for OASISso he asked for OASISBut man was not satisfied …But man was not satisfied …
… … and everything was right and proper and everything was right and proper in the aerospace world. in the aerospace world.
There was AIR 5359 …There was AIR 5359 …
… … and surveillanceand surveillance… … and ICOP.and ICOP.
And the ABs, CBs and Auditors And the ABs, CBs and Auditors multiplied.multiplied.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2222
So, 9104 was born !So, 9104 was born !
… … so he asked for a separate Surveillance doc,so he asked for a separate Surveillance doc,But man was still not satisfied …But man was still not satisfied …
… … and became the standard from which and became the standard from which the Aerospace Industry managed ICOP. the Aerospace Industry managed ICOP.
It was Internationally harmonized …It was Internationally harmonized …
… … and a separate Training and Qualification doc,and a separate Training and Qualification doc,… … and wanted a number of topics redefined.and wanted a number of topics redefined.
And thus, the 9104 Trilogy was created.And thus, the 9104 Trilogy was created.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2323
The 9104 TRILOGYThe 9104 TRILOGY
9104
Training and Qualification
Oversight Activity
General Requirements
-1
-2 -3
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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History of 9104-series Releases:History of 9104-series Releases:
• AS9104AAS9104A Jan 2005Jan 2005– Quality Management System Certification/Registration Quality Management System Certification/Registration
ProgramsPrograms
• AS9014AS9014 July 2006July 2006– AAQG Requirements for AQMS Certification/Registration AAQG Requirements for AQMS Certification/Registration
ProgramsPrograms
• AS9104-2AS9104-2 Mar 2007Mar 2007– Oversight of Aerospace QMS Registration/Certification Oversight of Aerospace QMS Registration/Certification
ProgramsPrograms
• AS9104-3AS9104-3 Mar 2007Mar 2007– Aerospace Auditor Competency and Training ProgramsAerospace Auditor Competency and Training Programs
• AS9104-1AS9104-1 Est. 1Q2010Est. 1Q2010– Aviation, Space and Defense QMS Certification ProgramsAviation, Space and Defense QMS Certification Programs
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2525
Today’s Game PlanToday’s Game Plan
• International Team ApproachInternational Team Approach
• Review of Changes to 9104-1Review of Changes to 9104-1 – High Level Changes Per ChapterHigh Level Changes Per Chapter– Discuss Audit Day TableDiscuss Audit Day Table– Discuss Multiple Site CertificationsDiscuss Multiple Site Certifications
• What’s NextWhat’s Next– Schedule / PredictionsSchedule / Predictions
• Questions ?Questions ?
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2626
9104-1 9104-1 InternationalInternational Re-write Team Re-write TeamRoll Name Sector Representing Company
Team Leader Mike Roberts AAQG OPMT Boeing
Team Sponsor Rick Downs AAQG OPMT Chair Cessna
Team Member Tim Lee AAQG OPMT Boeing
Team Member Vince May AAQG OPMT Honeywell
Team Member Rich Vinton AAQG RMC / AAQG Raytheon
Team Member Mike Gallagher AAQG OPMT Lockheed
Team Member Patrice Bleau AAQG RMC Bombardier
Team Member Reg Blake AAQG CBs IAAR
Team Member Lori Scheid-Gillespie AAQG ABs ANAB
Team Member Gualtiero Arsento EAQG OPMT Alenia
Team Member Herbert Mairose EAQG OPMT Airbus
Team Member Ian Folland EAQG ABs UKAS
Team Member Hans Luuijt EAQG OASIS ASD
Team Member Giuseppe Leoni EAQG OPMT Agusta Westand
Team Member Tamaki Nishio APAQG OPMT IHI
Team Member Akihiro Iguro APAQG MHI
Team Member Shuji Komori APAQG JRMC FHI
SAE Editor Jeff Wood AAQG SAE SAE
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
2727
Chapters, Book Bosses, Etc.Chapters, Book Bosses, Etc.
# Chapter TitleBookBoss Chapter Team Status
Rationale Mike R Complete
Foreward Mike R Complete
Table of Contents Jeff W SAE Editor
1 Scope Rick D Tim L, Vince M, Gualtiero A Complete
2 References Tim L Ian F, Hans L Complete
3 Definitions Lori S-G Gualtiero A Complete
4 Requirements for Sector Management Structure Mike R Complete
5 Requirements for Accreditation Bodies Ian F Lori S-G, Gualtiero, Mike G Complete
6 Requirements for Certification Bodies Tim L Reg B, Ian F, Hans L Complete
7 Requirements for Auditors Gualtiero A Complete
8 Requirements for Audits and Reporting Rick DHans L, Vince M, Tim L, Tamaki N, Ian F, Reg B Complete
9 Requirements for Oversight Tamaki N Tim L Complete
10 Requirements for Auditor Authentication Bodies Mike G Complete
11 Requirements for Training Provider Approval Bodies Mike G Complete
12 Online Aerospace Supplier Information System Hans L Jay M, Mike R Complete
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Chapters, Book Bosses, Etc. Chapters, Book Bosses, Etc. (continued)(continued)
# Chapter TitleBookBoss Chapter Team Status
13 Other Party Management Team Rick D Complete
14 Feedback Process Hans L Complete
15 Sector Management Structure Tim L Tamaki N, Herbert M Complete
16 Cross Frontier Policy for 9104/2 Oversight Ian F Ian F, Reg B, Tim L, Tamaki N Complete
17 Records Tim L Tim L Complete
18 Requirements for Certified Organizations Complete
19 Fees and Financials Mike R Complete
A Appendix - Information for OASIS Database Hans L Reg B Complete
B Appendix - Change Procedure for OASIS Hans L Cancel
C Appendix - Process Flows Reg B Cancel
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Significant Changes to 9104-1Significant Changes to 9104-1
Note: 9104-1 is a total rewrite of the original 9104 document. This
presentation will only focus on the major changes that deviate
significantly from the past standard and implementation practices.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
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Changes to 9104-1Changes to 9104-1 (C 1)(C 1)
• 1. Scope1. Scope significant changessignificant changes
– Introduces ICOPIntroduces ICOP– Sets Applicability to SMS, OPMT, ABs, CBs, Sets Applicability to SMS, OPMT, ABs, CBs,
and CBMCsand CBMCs– Expands Applicability to IAQG Member Expands Applicability to IAQG Member
Companies, AABs, TPABs, etc.Companies, AABs, TPABs, etc.– Defines AQMS as 9100, 9110, & 9120Defines AQMS as 9100, 9110, & 9120– Sets Confidentiality ExpectationsSets Confidentiality Expectations
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3131
Changes to 9104-1Changes to 9104-1 (C 2)(C 2)
• 2. References2. References significant changessignificant changes
– Upgrades to the New ISO/IEC DocumentsUpgrades to the New ISO/IEC Documents• 17011, 17021, etc.17011, 17021, etc.
– Upgrades to the New IAF DocumentsUpgrades to the New IAF Documents• MD 1, MD 2, MD 3, MD 4, MD 5, ML 4, GD 3, etc.MD 1, MD 2, MD 3, MD 4, MD 5, ML 4, GD 3, etc.
– References IAQG ProceduresReferences IAQG Procedures– Establishes Equivalencies for AS, EN, JISQ, Establishes Equivalencies for AS, EN, JISQ,
SJAC, NBR, etc. (sector publications)SJAC, NBR, etc. (sector publications)
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3232
Changes to 9104-1Changes to 9104-1 (C 3)(C 3)
• 3. Definitions3. Definitions significant changessignificant changes– Increased # of Definitions from 11 to 27Increased # of Definitions from 11 to 27
• 17 new, 1 deleted, most others slight changes17 new, 1 deleted, most others slight changes
– Added Definitions forAdded Definitions for• AQMS, AAB, CBMC, ICOP, OPMT, TPABAQMS, AAB, CBMC, ICOP, OPMT, TPAB• Assessment, Audit, Containment, Pre-Audit, Assessment, Audit, Containment, Pre-Audit,
Office Assessment, Witness Audit, Witness Office Assessment, Witness Audit, Witness AssessmentAssessment
• Multiple Site Organization, Single Site Multiple Site Organization, Single Site Organization, Head OfficeOrganization, Head Office
• Cross FrontierCross Frontier
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3333
Changes to 9104-1Changes to 9104-1 (C 4)(C 4)
• 4. General4. General replaced withreplaced with
• 4. Requirements for Sector Mgt Structure4. Requirements for Sector Mgt Structure– Defines authority for the SMS, CBMC forDefines authority for the SMS, CBMC for
• Review and Recognition of ABs, Accreditation of CBsReview and Recognition of ABs, Accreditation of CBs• Review and Recognition of AABs and TPABsReview and Recognition of AABs and TPABs• Data Reporting to OPMT and OASIS Data Reporting to OPMT and OASIS • Approval, Suspension and Withdraw of EntitiesApproval, Suspension and Withdraw of Entities• Defining a Process for ResolutionsDefining a Process for Resolutions• Define and Enforce impartiality / Conflict of InterestDefine and Enforce impartiality / Conflict of Interest
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3434
Changes to 9104-1Changes to 9104-1 (C 5a)(C 5a)
• 5. Accreditation Bodies5. Accreditation Bodies significant significant changeschanges– Defines requirements for Defines requirements for
• Conformance to ISO 17011 and IAF ML 4Conformance to ISO 17011 and IAF ML 4• AB Personnel Aviation ExperienceAB Personnel Aviation Experience• CB Application and Review Process CB Application and Review Process • Scope of AccreditationScope of Accreditation• Right of Access Right of Access • Surveillance Requirements (new table)Surveillance Requirements (new table)
– # of CB Client Files to be Reviewed Annually# of CB Client Files to be Reviewed Annually– # of Witness Assessments# of Witness Assessments
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3535
Changes to 9104-1Changes to 9104-1 (C 5b)(C 5b)
• 5. Accreditation Bodies 5. Accreditation Bodies (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued)
• Auditor CompetencyAuditor Competency• Marks and Logo UseMarks and Logo Use• Suspension and Withdrawal Process Suspension and Withdrawal Process • Closure of NonconformitiesClosure of Nonconformities• Records RetentionRecords Retention• Complaint/Issue Resolution ProcessComplaint/Issue Resolution Process• Personnel / Assessor Team RequirementsPersonnel / Assessor Team Requirements
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3636
Changes to 9104-1Changes to 9104-1 (C 6a)(C 6a)
• 6. Certification Bodies6. Certification Bodies significant changessignificant changes– Defines requirements forDefines requirements for
• Conformance to ISO 17021 and IAF MD & ML DocsConformance to ISO 17021 and IAF MD & ML Docs• CB Maintaining ISO 9001 AccreditationCB Maintaining ISO 9001 Accreditation• CBs Audit Program Must Conform to 9101CBs Audit Program Must Conform to 9101• CBs Certification Function Must Have a Person with CBs Certification Function Must Have a Person with
Aviation, Space, or Defense competenceAviation, Space, or Defense competence• CB Auditors Must Be Competent and Authenticated to CB Auditors Must Be Competent and Authenticated to
ISO/IEC 17021, 9104/3, and this standardISO/IEC 17021, 9104/3, and this standard• Periodic Surveillance and OversightPeriodic Surveillance and Oversight• CB is Responsible for Ensuring Data is Accurately CB is Responsible for Ensuring Data is Accurately
Entered Into OASISEntered Into OASIS
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3737
Changes to 9104-1Changes to 9104-1 (C 6b)(C 6b)
• 6. Certification Bodies 6. Certification Bodies (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued)
• CBs Must Have an OASIS AdministratorCBs Must Have an OASIS Administrator• CBs Must Have a Complaint/Resolution ProcessCBs Must Have a Complaint/Resolution Process• CBs Audit Program Must Conform to 9101CBs Audit Program Must Conform to 9101• NO CB ConsultancyNO CB Consultancy• Responsibility for Integrity and Validity of CertificatesResponsibility for Integrity and Validity of Certificates• CB Suspension and WithdrawalCB Suspension and Withdrawal• CB Rules for ASRP and CAATCB Rules for ASRP and CAAT• Audits Involving Areas and Materials Which Are Audits Involving Areas and Materials Which Are
Classified and/or Export Controlled Classified and/or Export Controlled
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3838
Changes to 9104-1Changes to 9104-1 (C 7)(C 7)
• 7. Auditors7. Auditors reference to reference to 9104/39104/3– Re-states (simplified) requirements forRe-states (simplified) requirements for
• Auditor Competency Detailed in 9104/3Auditor Competency Detailed in 9104/3• Responsibility for Evaluation, Authentication, and Responsibility for Evaluation, Authentication, and
Re-Authentication of AQMS AuditorsRe-Authentication of AQMS Auditors• ““Auditors Authenticated in One IAQG Sector Shall Auditors Authenticated in One IAQG Sector Shall
Be Recognized by the Other Sectors”Be Recognized by the Other Sectors”• Withdrawn Auditors May NOT Re-Apply for 12 Withdrawn Auditors May NOT Re-Apply for 12
Months in Any IAQG Sector Months in Any IAQG Sector
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
3939
Changes to 9104-1Changes to 9104-1 (C 8a)(C 8a)
• 8. Audits and Reporting8. Audits and Reporting significant changessignificant changes– Defines requirements …Defines requirements …
• Audit Team Leader Must Be an AEA and Be On-Site and Audit Team Leader Must Be an AEA and Be On-Site and Participating in All Audits, Including Multi-siteParticipating in All Audits, Including Multi-site
• Audit Team Leader Shall Be Limited to a Maximum of Audit Team Leader Shall Be Limited to a Maximum of Two Consecutive Certification Cycles at Same ClientTwo Consecutive Certification Cycles at Same Client
• Audit Team Leader Must Provide Nonconformity Audit Team Leader Must Provide Nonconformity Reports (re. 9101) at the Closing MeetingReports (re. 9101) at the Closing Meeting
• Cannot Issue Certification or Re-Certification Until …Cannot Issue Certification or Re-Certification Until …– All Major and Minor Nonconformities Have Been Contained, All Major and Minor Nonconformities Have Been Contained,
Satisfactorily Corrected with Root Cause Analysis, Corrective Satisfactorily Corrected with Root Cause Analysis, Corrective Action Has Been Implemented, Reviewed, Accepted, and Action Has Been Implemented, Reviewed, Accepted, and Verified by the CB. Verified by the CB.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4040
Changes to 9104-1Changes to 9104-1 (C 8b)(C 8b)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements Defines requirements (continued)(continued) … …• Duration of AuditDuration of Audit
– New Audit Day TableNew Audit Day Table– NO Reductions From Audit Day Table Is AllowedNO Reductions From Audit Day Table Is Allowed– Increases To Audit Day Table Is Allowed and ExpectedIncreases To Audit Day Table Is Allowed and Expected– Table is Compliant to IAF MD 5Table is Compliant to IAF MD 5– New Table Specifies Initial, Surveillance, & Recertification New Table Specifies Initial, Surveillance, & Recertification
Days for 9100/9110, 9100/9110 Less Design, and 9120.Days for 9100/9110, 9100/9110 Less Design, and 9120.– Audit Day Table DOES NOT Include Non-Audit Time (travel, Audit Day Table DOES NOT Include Non-Audit Time (travel,
meals, breaks, etc.)meals, breaks, etc.)– Audit Day Table DOES NOT Include Auditor Time for Audit Audit Day Table DOES NOT Include Auditor Time for Audit
Planning, Writing of Reports, Filling Out 9101 Forms, etc. Planning, Writing of Reports, Filling Out 9101 Forms, etc.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4141
New Audit Day Table New Audit Day Table (partial)(partial)
InitialAnnual
SurveillanceRecertification Initial
Annual Surveillance
Recertification InitialAnnual
SurveillanceRecertification
1-5 2.0 1.0 2.0 2.0 1.0 1.5 2.0 1.0 1.56-10 2.5 1.0 2.0 2.5 1.0 2.0 2.0 1.0 1.511-15 3.0 1.5 2.5 2.5 1.0 2.0 2.5 1.0 2.016-25 3.5 1.5 3.0 3.0 1.5 2.5 3.0 1.5 2.026-45 5.0 2.0 4.0 4.5 2.0 3.5 4.0 2.0 3.046-65 6.0 2.5 4.5 5.0 2.0 4.0 4.5 2.0 3.566-85 7.0 3.0 5.5 6.0 2.5 4.5 5.5 2.5 4.0
86-100 8.0 3.0 6.0 7.0 3.0 5.0 6.0 2.5 4.5101-125 8.5 3.5 6.5 7.5 3.0 5.5 6.5 3.0 5.0126-175 9.5 4.0 7.0 8.0 3.5 6.0 7.5 3.0 5.5176-275 10.5 4.0 8.0 9.0 3.5 6.5 8.0 3.5 6.0276-425 12.0 5.0 9.0 10.0 4.5 7.5 9.0 4.0 7.0426-625 13.0 5.5 9.5 11.0 4.5 8.0 10.0 4.5 7.5626-875 14.0 5.5 10.5 12.0 5.0 8.5 10.5 4.5 8.0
876-1000 15.0 6.0 11.0 12.5 5.0 9.0 11.5 5.0 8.51001-1175 16.0 6.5 12.0 13.5 5.5 10.0 12.5 5.5 9.51176-1550 17.0 7.0 12.5 14.5 6.0 11.0 13.0 5.5 10.01551-2025 18.0 7.0 13.5 15.0 6.0 11.5 13.5 5.5 10.52026-2675 19.0 7.5 14.0 16.0 6.5 12.0 14.5 6.0 11.0
Number of Employees
9100 / 9110 9100 / 9110 Less Design (7.3) 9120
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4242
Changes to 9104-1Changes to 9104-1 (C 8c)(C 8c)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements Defines requirements (continued)(continued) … …• Audit DaysAudit Days
– Audit Day is 8 HoursAudit Day is 8 Hours» Working Longer Still Counted As 8 HoursWorking Longer Still Counted As 8 Hours
(cannot do 4 days of 10 hrs to equal 40 hours)(cannot do 4 days of 10 hrs to equal 40 hours)– Must Audit All Working ShiftsMust Audit All Working Shifts– Table is Compliant to IAF MD 5Table is Compliant to IAF MD 5
» Shift Auditing Still Meets 8 Hour Daily LimitationShift Auditing Still Meets 8 Hour Daily Limitation
• Audit Day Rules for Multiple AQMS StandardsAudit Day Rules for Multiple AQMS Standards• Audit Day Rules for Adding AQMS StandardsAudit Day Rules for Adding AQMS Standards
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4343
Changes to 9104-1Changes to 9104-1 (C 8d)(C 8d)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued) … …• Multiple Site CertificationsMultiple Site Certifications
– Must Comply with IAF MD 1, PLUS Requirements in 9104/1Must Comply with IAF MD 1, PLUS Requirements in 9104/1» IAF MD 1 Section 0.4 is not applicable for aviation, space IAF MD 1 Section 0.4 is not applicable for aviation, space
and defense organization certificationsand defense organization certifications» ““Temporary sites” is also not applicableTemporary sites” is also not applicable
– All Sites Audited to the Complete and Applicable AQMS All Sites Audited to the Complete and Applicable AQMS Standard Prior to Certificate IssuanceStandard Prior to Certificate Issuance
– Sampling of Sites for Surveillance and Recertification is Sampling of Sites for Surveillance and Recertification is ONLY Allowed for 9120, and Limited to Same CountryONLY Allowed for 9120, and Limited to Same Country
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4444
Changes to 9104-1Changes to 9104-1 (C 8d)(C 8d)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued) … …• Multiple Site CertificationsMultiple Site Certifications
– For 9100 and 9110 Certifications, Two (2) Categories of For 9100 and 9110 Certifications, Two (2) Categories of Certification of Multiple Sites Are DefinedCertification of Multiple Sites Are Defined
» Cat 1Cat 1 Sites meet eligibility criteria Sites meet eligibility criteria for IAF MD 1for IAF MD 1
» Cat 2Cat 2 Sites meet eligibility criteria Sites meet eligibility criteria for IAF MD 1 & 3for IAF MD 1 & 3
Note: It is anticipated that 90+% will seek/attain Category 1, and less than 10% will seek or achieve Category 2.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4545
New Multiple Site Certification CategoriesNew Multiple Site Certification Categories
Category Organization Scope Audit Frequency
Note: See Table 2 for audit day calculations.
1
Meets the eligibility requirements of IAF MD 1 for sampling;
and
Does not meet the eligibility requirements of IAF MD 3 for advanced surveillance.
Annual Surveillance - Years 1 and 2
Year 1 - Central function and approximately 50% of sites
Year 2 – Central function and remaining sites not audited in year 1
Re-certification – Year 3 – Central function and all sites
2
Meets the eligibility requirements of IAF MD 1 for sampling;
and
Meets the eligibility requirements of IAF MD 3 for advanced surveillance.
Annual Surveillance and Re-certification
Year 1 - Central function and approximately 33% of the sites
Year 2 - Central function and approximately 50% of the sites not reviewed in year 1
Year 3 – Central function and remaining sites not reviewed in year 1 or 2
Audit plan shall ensure that the maximum duration between each site’s audit is not greater then 48 months.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4646
Changes to 9104-1Changes to 9104-1 (C 8e)(C 8e)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued) … …• Multiple Site Certifications (Categories 1 & 2)Multiple Site Certifications (Categories 1 & 2)
– Central Function MUST Be Identified and Meet CriteriaCentral Function MUST Be Identified and Meet Criteria– Audit Days Calculated For Employee Count For Each Audit Days Calculated For Employee Count For Each
Individual Site (NOT the cumulative sum of employees at all Individual Site (NOT the cumulative sum of employees at all sites covered by the certification)sites covered by the certification)
– Central Function Audited YearlyCentral Function Audited Yearly– All Sites Visited At Least Once During Certification CycleAll Sites Visited At Least Once During Certification Cycle– Once Total Audit Day Requirement is Calculated, Some Once Total Audit Day Requirement is Calculated, Some
Allowance Is Given to Reduce Time At One Site and Add Allowance Is Given to Reduce Time At One Site and Add Time At Another Site For Proper Justification. (Time at one Time At Another Site For Proper Justification. (Time at one site cannot be reduced by more than 33% for Cat 1 or 50% site cannot be reduced by more than 33% for Cat 1 or 50% for Cat 2.)for Cat 2.)
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4747
Changes to 9104-1Changes to 9104-1 (C 8f)(C 8f)
• 8. Audits and Reporting 8. Audits and Reporting (cont.)(cont.) significant changessignificant changes
– Defines requirements for Defines requirements for (continued)(continued) … …• Issuance of CertificatesIssuance of Certificates
– Required Info (e.g.. AQMS Std, Rev Level, Audit in Required Info (e.g.. AQMS Std, Rev Level, Audit in Accordance with Accordance with ASAS9104/1, CB Identity, Issue & Expiration 9104/1, CB Identity, Issue & Expiration Dates, Scope, Multi-site info, Marks/Logos) in English Dates, Scope, Multi-site info, Marks/Logos) in English
– Information Posted to OASISInformation Posted to OASIS
• Transfer of Certificates Transfer of Certificates • Loss of CertificationLoss of Certification• ASRPASRP• CAATCAAT
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4848
Changes to 9104-1Changes to 9104-1 (C 9)(C 9)
• 9. Oversight Process9. Oversight Process reference to 9104/2reference to 9104/2
– Defines requirements …Defines requirements …• Refers to 9104/2 for Detailed RequirementsRefers to 9104/2 for Detailed Requirements• Requires ICOP Declaration Form Completed and FiledRequires ICOP Declaration Form Completed and Filed• Sharing of ResultsSharing of Results
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
4949
Changes to 9104-1Changes to 9104-1 (C 10)(C 10)
• 10. Auditor Auth. Bodies10. Auditor Auth. Bodies new sectionnew section– Defines requirements …Defines requirements …
• AAB Must Be In Accordance With ISO 17024AAB Must Be In Accordance With ISO 17024• AAB Must Comply with 9104/3AAB Must Comply with 9104/3• Agree to Oversight / SurveillanceAgree to Oversight / Surveillance• Auditor Complaint / Appeal ProcessAuditor Complaint / Appeal Process• Activities Outside of Region / SectorActivities Outside of Region / Sector• Process to Determine Auditor CompetencyProcess to Determine Auditor Competency• Marks / LogosMarks / Logos• Suspension / WithdrawalSuspension / Withdrawal• Record Retention Record Retention
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5050
Changes to 9104-1Changes to 9104-1 (C 11)(C 11)
• 11. Train Prov. Approval Bodies 11. Train Prov. Approval Bodies new sectionnew section
– Defines requirements …Defines requirements …• TPAB Must Comply with 9104/3TPAB Must Comply with 9104/3• Agree to Oversight / SurveillanceAgree to Oversight / Surveillance• Conflict of InterestConflict of Interest• Auditor Complaint / Appeal ProcessAuditor Complaint / Appeal Process• Activities Outside of Region / SectorActivities Outside of Region / Sector• Suspension / WithdrawalSuspension / Withdrawal• Re-application After 12 MonthsRe-application After 12 Months• Record Retention Record Retention
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5151
Changes to 9104-1Changes to 9104-1 (C 12)(C 12)
• 12. OASIS12. OASIS new sectionnew section
– Defines requirements …Defines requirements …• OPMT Has the Responsibility for OASISOPMT Has the Responsibility for OASIS• OASIS Administrators RequiredOASIS Administrators Required
– Only CB Administrator Can Enter Audit Data Into OASISOnly CB Administrator Can Enter Audit Data Into OASIS– Client Administrator to Input/Validate Demographic DataClient Administrator to Input/Validate Demographic Data
• Withdrawn CBs Visible for 6 MonthsWithdrawn CBs Visible for 6 Months• Created a Responsibility Matrix for Data CorrectnessCreated a Responsibility Matrix for Data Correctness
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5252
Changes to 9104-1Changes to 9104-1 (C 13)(C 13)
• 13. Other Party Mgt. Team13. Other Party Mgt. Team new sectionnew section
– Defines requirements …Defines requirements …• The OPMT Has The Authority to Publish the 9104-The OPMT Has The Authority to Publish the 9104-
Series Standards Per IAQG Procedure 103Series Standards Per IAQG Procedure 103• Sector Reviews (Audits) Required Every 2 YearsSector Reviews (Audits) Required Every 2 Years• OPMT Has the Responsibility for OASISOPMT Has the Responsibility for OASIS
– Periodic Reviews of OASIS Management, OperationsPeriodic Reviews of OASIS Management, Operations
• Reports to IAQG (Int’l OPMT and Sectors)Reports to IAQG (Int’l OPMT and Sectors)• Improvements to ICOP SchemeImprovements to ICOP Scheme• Monitor Feedback ProcessMonitor Feedback Process
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5353
Changes to 9104-1Changes to 9104-1 (C 14)(C 14)
• 14. OASIS Feedback Process14. OASIS Feedback Process new sectionnew section
– Defines requirements forDefines requirements for
Certification
BodySupplier Customer
FEEDBACK - A
FEEDBACK - B
FEEDBACK - C
Audit
Product / ProcessQuality
Audit Findings
Certification
BodySupplier Customer
FEEDBACK - A
FEEDBACK - B
FEEDBACK - C
Audit
Product / ProcessQuality
Audit Findings
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5454
Changes to 9104-1Changes to 9104-1 (C 15)(C 15)
• 15. Sector Mgt. Structure15. Sector Mgt. Structure further definitionfurther definition
– Defines requirements …Defines requirements …• ICOP Scheme Globally Supported by SMSICOP Scheme Globally Supported by SMS• Authority / RecognitionAuthority / Recognition• AB and CB SuspensionsAB and CB Suspensions• ResolutionsResolutions• SMS Represented on OPMTSMS Represented on OPMT
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5555
Sector Management StructureSector Management Structure
IAQG OPMT
European SMS Americas SMS Asia Pacific SMS
APAQG - RMC (OPMT)(tentative)
AAQG - RMC
Oversight/Surveillance Team
Auditor Authentication & Training Review Team
EU OPMT
Oversight/Surveillance Team
Auditor Authentication & Training Review Team
xx
Documentation Documentation
RMCs (CBMCs )
Oversight/Surveillance Teams
Auditor Review Team
Oversight/Surveillance Team
Auditor Authentication & Training Review Team
Documentation
CBMCs per country
Oversight/Surveillance Teams
Auditor Review Team
IAQG Council
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5656
Changes to 9104-1Changes to 9104-1 (C 16)(C 16)
• 16. Cross Frontier16. Cross Frontier new sectionnew section
– Defines requirements …Defines requirements …• Compliance to IAF GD 3Compliance to IAF GD 3• ABs, SMSs, and CBMCs Conducting Oversight In ABs, SMSs, and CBMCs Conducting Oversight In
Countries Other Than Their Country of AccreditationCountries Other Than Their Country of Accreditation• ABs Can Sub-Contract Work to Other ABs/SectorsABs Can Sub-Contract Work to Other ABs/Sectors• Accrediting AB Retains ResponsibilityAccrediting AB Retains Responsibility• Fees Can Be Levied On CBs For Oversight Outside Fees Can Be Levied On CBs For Oversight Outside
SMS/CBMC Region. SMS/CBMC Region.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5757
Changes to 9104-1Changes to 9104-1 (C 18)(C 18)
• 18. Certified Organizations18. Certified Organizations new sectionnew section
– Defines requirements …Defines requirements …• Certified Organizations Must Allow CB to Post Tier 1 Certified Organizations Must Allow CB to Post Tier 1
and Tier 2 Audit Data to OASIS Database.and Tier 2 Audit Data to OASIS Database.– Agree Tier 1 Is Public InformationAgree Tier 1 Is Public Information– Agree to Provide Access to Tier 2 Upon Request of Aviation, Agree to Provide Access to Tier 2 Upon Request of Aviation,
Space, and Defense Customers (unless justification of Space, and Defense Customers (unless justification of competition confidentiality, conflict of interest, etc.)competition confidentiality, conflict of interest, etc.)
– Agree to Notify Their Aviation, Space, and Defense Agree to Notify Their Aviation, Space, and Defense Customers in Case of Loss of CertificationCustomers in Case of Loss of Certification
– Shall Provide ‘Right of Access’ to Their Facilities, People, Shall Provide ‘Right of Access’ to Their Facilities, People, and Processes For Review by Customers and Authorities.and Processes For Review by Customers and Authorities.
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5858
Changes to 9104-1Changes to 9104-1 (C 19)(C 19)
• 19. Fees and Financials19. Fees and Financials minor minor changeschanges– Defines requirements ...Defines requirements ...
• OPMT Can Recommend Fees For Registration of OPMT Can Recommend Fees For Registration of Audit Data in the OASIS DatabaseAudit Data in the OASIS Database
• OPMT Must Prepare an Annual BudgetOPMT Must Prepare an Annual Budget– Submit to IAQG TreasurerSubmit to IAQG Treasurer– Estimate Contract Labor, Meeting/Workshop Costs, Sector Estimate Contract Labor, Meeting/Workshop Costs, Sector
ICOP Projects, and OASIS Sustainment and ImprovementsICOP Projects, and OASIS Sustainment and Improvements
AAQG Council, RMC, & AAQSC MeetingsDoubletree Suites, Charlotte NCSept 14-17, 2009
5959
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