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GREEN TECHNICAL NOTE

EDITION ANGLAISE4901A

Service 00429

SEPTEMBER 200577 11 340 742

CLIO 2

MEGANE II Phase 1 &SCENIC II Phase 1

LAGUNA II Phase 1

ESPACE IV Phase 1

VEL SATIS Phase 1

MEGANE & SCENIC

AVANTIME

TRAFIC II

MASTER 2

Type

BJ0 X

XAX X

DE0 X

XLX X

XDX X

XBX X

XMX X

XG0 X

JK0 X

● Engine:● Gearbox:

83C

Cancels and replaces Technical Note No. 4129A dated AUGUST 2001.Modifications: Extension of vehicle types and development of the technical solution.

SUMMARY OF MAJOR FAULTS CONCERNING CARMINAT INFORMED NAVIGATION HIGH END

XXXXXX

Basic manual: Technical Note:Driver's handbook:

3700A, 3729ACarminat Informed Navigation

"The repair procedures given by the manufacturer in this document are based on the technical specifications current when it was prepared.

The procedures may be modified as a result of changes introduced by the manufacturer in the production of the various component units and accessories from which his vehicles are constructed".

All rights reserved by RENAULT S.A.S.

Copying or translating, in part or in full, of this document or use of the service part reference numbering system is forbidden without the prior written authority of RENAULT S.A.S.

© RENAULT s.a.s. 2005

ON-BOARD TELEMATICS SYSTEMIntroduction 83C

83C-2

183CON-BOARD TELEMATICS SYSTEMIntroduction

WARNINGS:

This document does not concern the new "Carminat Navigation and Communication" multimedia system released at the start of 2005 on Laguna 2 phase 2 and Vel Satis phase 2.

Before attempting to find a solution to a fault, check that it is not caused by incorrect use. To do this consult the "Carminat Informed Navigation" Owner's Manual and the Repair Manual.

AIM OF THE TECHNICAL NOTE

To list the most common faults and the associated After-Sales solutions in order to facilitate repair.

FAULT FINDING LOG

You are always asked for this sheet:● for Technical Assistance requests,● for approval requests when replacing parts for which approval is obligatory,● to be enclosed when returning monitored parts on request.The sheet is needed for warranty compensation, and enables better analysis of the parts removed.

IMPORTANTAny incident involving a complex system must undergo a thorough fault finding procedure with the appropriate tools.The FAULT FINDING LOG, which should be completed during the fault finding procedure, enables you to keep track of the procedure which is carried out. It is an essential document when consulting the manufacturer.

IT IS THEREFORE COMPULSORY TO FILL OUT A FAULT FINDING LOG EVERY TIME A FAULT FINDING OPERATION IS PERFORMED.

ON-BOARD TELEMATICS SYSTEMContents 83C

83C-3

Contents

CONTENTS

CUSTOMER COMPLAINT page

Screen permanently black 83C-4

Screen remains black on starting (intermittent) 83C-5

Road map freezes and turns grey or black (intermittent) 83C-6

Display frozen on RENAULT badge or no display 83C-7

Incorrect vehicle position on map and permanent red GPS symbol in status bar 83C-883C-9

Not possible to change language 83C-10

Voice synthesiser does not work 83C-11

APPENDICES

Navigation computer part number/Language CD version correspondence table 83C-12

Fault finding log (FD) 83C-13

System: Carminat Informed Navigation - FD 98 83C-14

ON-BOARD TELEMATICS SYSTEMScreen black 83C

83C-4

Screen black

CUSTOMER COMPLAINT

Screen permanently black

FAULT FINDING Check that:– the Carminat computer red indicator light is off,– the Eject button indicator is on.

POSSIBLE CAUSE Navigation computer freezes following interruption of the language changing or software changing procedure (language CD ejected by user and/or mapping CD inserted during procedure).

AFTER-SALES SOLUTION

Check for CD jammed in navigation computer● If no CD jammed in navigation computer

– With the ignition off, reinsert the language CD and switch on the ignition without starting the engine,

The procedure progresses normally.– Wait approximately 1 minute with the screen still black.The following message appears: The installation program will update your systemThe procedure ends (5 minutes maximum)

Note: if the language CD is quickly ejected with the message "CD ERROR", try another language CD and check the CD version using the correspondence table (see appendix).

● If a CD is jammed in the navigation computer (e.g.: mapping CD)– Do not try to remove it.– Replace the navigation computer.

COMMENTSIf the fault is still present, continue fault finding (see Technical Note 3729A, 83C, ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 3).


83C-5

CUSTOMER COMPLAINT

Screen remains black on starting (intermittent).

FAULT FINDING – Confirm the customer complaint.

POSSIBLE CAUSE Software limitation (occurrence approximately 1 fault per 100 start-ups).


– Recommend that the customer switch off the ignition for a minute when the fault occurs.


83C-6

CUSTOMER COMPLAINT

Road map freezes and turns grey or black. The fault occurs intermittently.Note: in some cases the display shows abnormal colours and the display functions are frozen.

INFORMATIONIt is normal for the screen to shut down (system refreshing/appearance of Renault badge) approximately every 3,000 miles (5,000 km).


POSSIBLE CAUSE – Traces of dirt or scratches on the mapping CD.– Navigation computer internal fault.


– Clean the CD to remove any dust or finger marks.– Use a soft, clean, dry, lint-free cloth.– Wipe the CD from the centre outwards.Replace the mapping CD if it is scratched.If the fault is still present:– Replace the navigation computer.


ON-BOARD TELEMATICS SYSTEMDisplay frozen 83C

83C-7

Display frozen

CUSTOMER COMPLAINT

Display frozen on the RENAULT badge or no radio display.


POSSIBLE CAUSE Navigation system initialisation incomplete or not carried out.


– Initialise the navigation system (see Technical Note 3729A, 83C, ON-BOARD TELEMATICS SYSTEM, Initialisation).


ON-BOARD TELEMATICS SYSTEMVehicle position 83C

83C-8

Vehicle position

If the fault is still present

If the fault is still present see next page

CUSTOMER COMPLAINT

Incorrect vehicle position on the map and a red GPS symbol permanently displayed in the status bar.

NOTES

When using the system for the 1st time, park the vehicle in the open air with the ignition on. It will take approximately twenty minutes to achieve good reception (green GPS symbol).It is recommended that you carry out the fault finding process outside to ensure good GPS reception.Wait a few minutes after each operation, and before checking the GPS symbol, to allow the system to receive GPS signals.

FAULT FINDING – Confirm the customer complaint.– Check the GPS aerial cable connections:● behind the computer.● at the cut-off plate.● at the aerial pillar.

POSSIBLE CAUSE Cable connector(s) of GPS aerial disconnected.


– Reconnect the connector(s).

FAULT FINDING – Check the GPS reception status using the following path: Navigation, Configuration, System information, Fault finding.

– Enter code 4112.– Read the GPS data and check that the sensor's STAT display is: COMM ERROR.

POSSIBLE CAUSE Faulty Carminat computer.


– Change the Carminat computer.

ON-BOARD TELEMATICS SYSTEMVehicle position 83C

83C-9

CUSTOMER COMPLAINT(continued)

Vehicle position on the map incorrect and a red GPS symbol permanently displayed in the status bar.

FAULT FINDING – Check the GPS reception status using the following path: Navigation, Configuration, System information, Fault finding.

– Enter code 4112.– Read the GPS data and check that the sensor's STAT display is:

SEARCH SAT or REC ERROR.

POSSIBLE CAUSE Faulty aerial cable or GPS aerial.


– Fit an external coaxial cable connecting the computer to the cut-off plate connector:● If the GPS symbol turns green:

– Replace the GPS aerial cable between the computer and the cut-off plate connector.

● If the GPS symbol remains red and the vehicle has a roof aerial:– Replace the roof aerial.

● If the GPS symbol remains red and the vehicle does not have a roof aerial:– Fit an external coaxial cable connecting the cut-off plate connector to the GPS

aerial pillar:● If the GPS symbol turns green:

– Replace the GPS aerial cable between the cut-off plate connector and the aerial pillar.

● If the GPS symbol remains red,– Replace the GPS aerial (behind the tailgate upper trim).

COMMENTS If the fault is still present, continue fault finding (see Technical Note 3729A, 83C, ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 16).

ON-BOARD TELEMATICS SYSTEMNot possible to change language 83C

83C-10

Not possible to change language

CUSTOMER COMPLAINT

Not possible to change language.

NOTESIMPORTANT: do not start the engine during the procedure.In the event of freezing during the procedure, see customer complaint: Screen permanently black.

FAULT FINDING – Confirm the customer complaint.– Check the CD version (see correspondence table in Appendix).

POSSIBLE CAUSE Language change procedure not correctly followed.


– Switch on the + accessories feedChanging language is a two-step process:Step 1:– Change the language in the Main menu.– In the Main menu, select Language => choose the language and confirm.Step 2:– Change the language in the Navigation menus.– Use the path: Navigation, Configuration, Languages (following the items preceded

by a *):1st case: The language is one of the two displayed: select the desired language and confirm.2nd case: The language is not displayed:

a) Select Other language.b) The message insert Languages CD appears.c) Eject the mapping CD, insert the Languages CD and confirm.

Note: if the system asks you to install new software, select No and start the language changing procedure again.

d) Select the language to replace.e) Select the language to load from the list, then select Load.

IMPORTANT: loading takes approximately 5 minutes. The screen may remain black for several minutes. Do not interrupt the loading procedure (ignition switch-off or CD ejection)

f) After the Languages CD has been ejected, wait for the screen to go blank and the Renault badge to be displayed.

g) Reinsert the mapping CD.h) Repeat step 2 above.

ON-BOARD TELEMATICS SYSTEMVoice synthesiser does not work 83C

83C-11

Voice synthesiser does not work

CUSTOMER COMPLAINT

Voice synthesiser does not work.


POSSIBLE CAUSE Carminat speaker connector not connected.


– Reconnect the Carminat speaker connector.


ON-BOARD TELEMATICS SYSTEMCorrespondence table 83C

83C-12

Correspondence table

NAVIGATION COMPUTER PART NUMBER/LANGUAGE CD VERSION CORRESPONDENCE TABLE

Languages CD (example of version 4.5)

Navigation computer part numbers

(in horizontal position)

Navigation computer part numbers

(in vertical position)

Languages CD version to use

Vehicles concerned:AVANTIME/LAGUNA II/VEL SATIS/ESPACE IV/

MEGANE / SCENIC/SCENIC II/

TRAFIC II/MASTER 2

Vehicles concerned:MEGANE II &

CLIO 2

82001305248200138591

82000846438200139714

NAV5 – All versions

82001498018200280671

82001630838200280670

NAV5 – All versions or NAV5 – Version 4.5

8200313631 8200313889 NAV5 – Version 4.6

8200339751 8200338534 NAV6 – Version 1

List of monitored parts: navigation system

FAULT FINDING LOGSystem: Carminat informed navigation

Page 1 of 2

● Administrative identification

Date 2 0

Log completed by/tel.

Dealership details

VIN km

Repair Order Engine

● Navigation system configuration

Navigation computerRenault part number:

series number FAULT FINDING LOG

CCU: Central Communication UnitRenault part number:


Mapping CD-ROMRenault part number:


Languages CD-ROM Version

RadioRenault part number:


● Customer complaint

1162 Problem reading the mapping CD-ROM

1161 Problem opening or closing the screen

1158 Guidance voice message fault

1170 Navigation guidance fault 1160 Control fault on the CCU front panel or independent console

1171 Satellite reception fault (GPS)

999 Intermittent black screen 999 Permanent black screen 999 Location fault

Description of customer complaint:

Customer complaint reproduced: YES NO

Are there any retrofitted accessories on the vehicle: YES NO

If yes, which:

● Conditions under which the customer complaint occurs

999 Permanent fault 999 Intermittent frequency (occurrence must be stated)

999 Low temperature conditions

999 Very high temperatures 999 Ambient heat 999 Engine running or warm

999 When starting 999 Covered area (garage, etc.) 999 Green TMC symbol

999 Red TMC Symbol 999 Green GPS Symbol 999 Red GPS Symbol

999 During impacts / vibrations 999 Green CD Symbol 999 Red CD Symbol

Others Comments:

FD98Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy

To check the GPS reception status, follow the procedure below:Position the vehicle in an open areaWait for 15 minutes with the ignition onIn the navigation system, go to Fault finding: Navigation →→→→ Configuration →→→→ System information →→→→ Fault finding→→→→ GPS status

Vehicle speed signal fault finding, change of value when driving? YES NOCarry out this fault finding in the navigation system, from the following fault finding menu: Navigation →→→→ Configuration →→→→ System information →→→→ Fault finding →→→→ I/O

Vehicle restartafter a cut-off of > 1 min: OUT NOafter a cut-off of < 1 min: YES NO

By action on: ..............................................................................................................................................................................................................................................................................................................................................................................

The fault disappears by itself (state time):..................................................................................................................................................Other (give as much detail as possible): ...................................................................................................................................................

...................................................................................................................................................

FAULT FINDING LOGSystem: Carminat informed navigation

Page 2 of 2

● Documentation used in fault finding

Fault finding procedure used

Type of diagnostic manual: Workshop Repair Manual Technical Note Assisted fault finding

Diagnostic manual number

Wiring diagram used

Wiring Diagrams Technical Note Number:

Other documentation

Title and/or part number:

● Workshop fault finding

GPS reception status: COM.ERROR Search Sat ≥ 3 sat

Red status LED computer front panel: Permanently off Permanently flashing Permanently lit

Carminat computer (CD-ROM reader): Impossible to insert CD Impossible to eject CD Refuses to read CD

Mapping CD scratched or dirty: YES NO

● Conditions under which fault disappears

● Parts returned

Parts: Navigation computer CCU Console Screen

Note:Complete and submit a fault finding log for each component removed and returned.

FD98Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy

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