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Tacoma City of TacomaEnvironmental Services Department
March 13, 2014
Mr. Mark Martinez, ChairPublic Utilities Subcommittee
Dear Mr. Martinez:
At the March 4th meeting of the Public Utilities Subcommittee to the Charter ReviewCommittee, you requested some additional information about the Environmental ServicesDepartment’s utilities. You requested existing information be provided, thus some of theattached presentations are about 2 years old. As this information is being updated duringthe current rates/budgeting process, the updates will be forwarded to you in the near future.
The attachments are described below:
1. January, 2014 Environmental Services Department’s Strategic Plan.2. August, 2013 Environmental Services utilities overview presentation to the bond
rating agency, Fitch.3. Overview of the Environmental Services Commission — our customer advisory paneL4. Description of the current customer complaint tracking process.5. Three separate presentations to the Environmental Services Commssion on each of
the 3 utilities, Wastewater, Surface Water and Solid Waste.
I hope this information is responsive to your request. I am happy to provide any additionalinformation that you may require.
Sincerely,
i hael P. Slevin Ill, P.E.Environmental Services Director
cc: TC Broadnax, City ManagerBill Gaines, TPU Director/CEOBill Baarsma, Charter Review Committee Chair
747 Market Street, Room 408 I Tacoma, Washington 98402-3769Phone (253) 591-5525 I http://cityoftacoma.org IFax (253) 591-5097
I
Environmental Services
Strategic Plan 2013-2018
Tacoma
%
SURFACEiATERSOLIDWASTE WASTEVlATERENVIRONMENTAL SERVICES DEPARTMENT
J
Environmental Services Strategic Plan
Message from the Director
I am pleased to present and share the Environmental Services Strategic Plan with you.By identifying where we want to go and how we are going to get there, this plan servesas the guidance document for the Environmental Services Department. The intent of theStrategic Plan is to:
• Establish direction• Enhance customer service• Increase accountability• Aid decision-making• Document levels of service• Recognize improvements
The Strategic Plan emphasizes ourvision, mission, and values, as well asour goals and objectives whileaddressing the increasingly complexenvironmental issues that our Cityencounters. Moreover, the plan is designed for alignment with the strategic direction ofthe City Council and the goals of the City Manager.
Environmental Services incorporates four divisions represented by a diverse work forcewhich manages the City’s waste streams through three utilities: surface water,wastewater, and solid waste. Divisions will create implementation plans that arestrategically aligned and support the goals and objectives of the Department’s StrategicPlan.
This Strategic Plan will guide our thoughts, decisions, and actions as we move forwardwith our commitment to meet the needs of our customers with efficiency andeffectiveness in a sustainable manner.
Michael P. Slevin Ill, P.E.City of TacomaEnvironmental Services
January 2014
Contents
Environmental Services Strategic Plan
Message from the Director 1
Contents 2
Vision, Mission, and Values 3
Goals & Objectives 4
Our Organization Today 6
Our Organization Tomorrow 8
Alignment with the City 1 0
Where We Go From Here 11
January2014
Environmental Services Strategic Plan
Vision, Mission, and Values
The vision, mission, and values of the Environmental Services Department outline ourcommitment to service and to enhancing the quality of life of our ratepayers. The visionis where the leadership wants our department to be, the mission is the fundamentalpurpose of the department, and the values establish what we believe as a departmentand what our customers should expect from us.
VISION
We are national leaders that operate fiscally sound utilities, reducing our environmentalfootprint for the benefit of our community and future generations.
MISSION
We provide sustainable and cost-effective management services to protect theenvironment, recover value from Tacoma’s waste streams, and enhance the quality of
life for the citizens and ratepayers.
VALUES
Safety Integrity Service Excellence Sustainability Innovation
January 2014
Environmental Services Strategic Plan
Goals & Objectives
Goals and objectives clarify long-range strategic priorities and focus on the managerialand organizational needs of the department to perform its mission in the future.
The Environment
Goal: Improve environmental stewardship and sustainability
Objective: Meet or exceed environmental regulations to protect the well-being of ourcommunity
Objective: Reduce CO2 emissions to preserve environmental quality for futuregenerations
Objective: Optimize the environmental benefit recovered from Tacoma’s wastestreams ensuring long-term health for our community
Goal: Deliver superior customer service
Objective: Grow customer satisfaction through friendly, timely responses, and easyaccess to pertinent information
Objective: Enhance transparency through productive communication with the CityCouncil, Environmental Services Commission, Sustainable Tacoma Commission,Neighborhood Councils, City Departments, the Infrastructure, Planning, &Sustainability Committee, and employees
Financial Management
Goal: Effectively manage the financial investment of the ratepayer
Objective: Plan for revenue and rate stability while ensuring fairness andaffordability to ratepayers
Objective: Meet our annual budget targets, debt coverage ratios, and fund balancerequirements
Objective: Communicate the value of this financial investment to the ratepayer
January2014
Customer Service
Environmental Services Strategic Plan
Effective Operations
Goal: Enhance the effectiveness of our operations
Objective: Achieve and maintain International Standards Organization (ISO) 14001Environmental & Sustainability Management System Certification, and AmericanPublic Works Association (APWA) Accreditation
Objective: Set clear expectations for employees on how their jobs fit into the largerstrategic plan
Objective: Continuously evaluate and improve business processes and operationalefficiencies
Objective: Promote the development of sound, stable, and equitable employee-management relations
Our Employees
Goal: Develop and invest in our most valuable asset, our employees
Objective: Create a safe environment for our employees to excel
Objective: Foster an organization of open and direct communication
Objective: Offer pertinent opportunities for participation in trainings and associationsthat enable employees to be nationally recognized leaders
Capital Projects
Goal: Provide state-of-the-art capital project planning and delivery
Objective: Employ comprehensive asset management system principles to drive thecapital program
Objective: Ensure capital project delivery is managed in a cost-effective manner
Objective: Promote minimum life cycle costs in capital project planning and financing
January2014
Environmental Services Strategic Plan
Our Organization Today
The Environmental Services Departments aims to fulfill its goals and objectives to carryout the mission of the organization. Though there are three distinct utilities, we believethat a synergy is created through cross-functional approaches which maximize our abilityto be a high performing organization.
Examples of cross-functional efforts include using new technology to turn roofingshingles into recycled asphalt products which can be used in Tacoma roads, andintegrating practices and procedures throughout the department that result in anenvironmental management system based on ISO 14001 standards.
The Department combines this integrated approach with consideration of externalfactors and collaboration with other departments in the City and stakeholders, such asthe City Council, the Environmental Services Commission, citizens, and ratepayers toleverage the greatest improvements in quality of life for our community.
T6ft)City of Tacoma
These cooperative efforts have led to numerous award-winning programs and projects,such as TAGRO gardening and landscaping products, the EnviroChallenger education
January 2014
Environmental Services Strategic Plan
program, the Make a Splash stormwater grant program, the Recovery & Transfer Centerto increase waste diversion, and the Center for Urban Waters to restore and protecturban waterways.
Make a ®
City of Tacom. Eiwlroamental G.nt Progi.m
The Department is structured to facilitate cross-functional approaches and createsynergies with four divisions: Business Operations, Operations & Maintenance, SolidWaste Management, and Science & Engineering. This matrix system of three utilitiesand four divisions is intended to encourage coordination, communication, and teamworkto allow for increased efficiencies in achieving organizational goals and objectives.
• Administration• Budget & Rates• Customer Service• EnvironmentalCompliance
• TAGRO
• Engineering &Technical Services
• PrivateDevelopment
• ResourceSustainability
• Laboratory
Envird:CHALLENGERC y c f Ta c o m a
I • Treatment PlantOperations
• TransmissionMaintenance
• Plant Maintenance- Pump Stations
Operations &Maintenance
Engeering
4Solid Waste
Management
• CollectionOperations
• Recovery&Recycling
• Transfer & DisposalOperations
January 2014
Environmental Services Strategic Plan
Our Organization Tomorrow
The current cross-functional approach and matrix structure of the EnvironmentalServices Department is part of the groundwork for change to create a utility of the future.As conditions change, utilities must navigate a transition to a new paradigm in whichsustainability and innovation become core values through the integration of resources.The utility of the future would be designed according to key principles — principles whichare inherently connected to our goals and objectives — focused on achievingunprecedented levels of sustainability and innovation.
Principles of the Utility of the Future: The utility of the future will provide wastewatertreatment, surface water management, and solid waste management services in anintegrated way that optimizes the use of all resources and eliminates waste. Key principlesinclude the following:
• Apply systems thinking and financial, social, and environmental analysis to allmanagement decisions, including design, construction, operations, and maintenance.
• Do no harm, and go beyond compliance.• Include success measures based on environmental, climate, and other nonfinancial
performance criteria.• Right-size facilities and operations for the customer base, and allow for future flexibility.• Leverage diverse sources of financing.• Engage customers as resource management partners.
The Environmental Services Department will continue to evolve into a utility of the futurethrough a framework of change that reflects our values, aligns with our goals andobjectives, and supports our mission and vision.
Phase II involvesincorporating proveninnovations into existingsystems, moving thembeyond the scope of typicaloperations while enhancingsdaptive capacity andmitigating climate changewhere possible.
Source: Charting New Waters. (201 3). Building Resilient Utilities:How Water and Electric Utilities Can Co—Create Their Futures.
January2014
Framework for Change
JystemsPhase I involves increasingefficiencies, reducingphysical vulnerability, andimproving overallmanagement of legacyinfrastructure systemswhere and when possible,within the scope of typicaloperations.
Iransition to L....Resilient Systems
riplement Transforma. -
ystems
Phase Ill involves seizingopportunities to implementand demonstrate thetechnology, bestmanagement practices, andmultiple benefits of “newparadigm” systems.
Environmental Services Strategic Plan
The phases in the framework reflect that change occurs incrementally but not alwayslinearly. There are opportunities in each phase, from optimizing existing systems toimplementing new, transformative systems, to cumulatively build synergy in striving for amission and vision that is shared by each utility in the department. These steps willprepare for a new paradigm where the department maximizes integration betweenwastewater, surface water, and solid waste management services.
Examples of Opportunities in the Framework for Change
PHASE3Fully Transform SystemsExample: Transition organizational culture, functions,and strategies from garbage collection to material handlingto repurpose resources in a sustainable system; implementLow Impact Development as a sustainable surface watermanagement strategy for resource protection throughholistic design approaches.
Optimize LegacyExample: Utilize energy audits of thewastewater treatment plant to identifyand implement operational oppoilunitiesto increase efficiency and reduce energyconsumption through High Performance
gyManagement.
Source: Charting New Waters. (201 3). Building Resilient Utilities: January 2014How Water and Electric Utilities Can Co—Create Their Futures.
Transition toMore Resilient SystemsExample: Harvest methane-rich biogasfrom anaerobic digesters at the wastewatertreatment plant to displace the higher costsand carbon footprint of diesel fuels usedin Solid Waste fleet.
PHASE2
I
Environmental Services Strategic Plan •
Alignment with the City
The vision, mission, values, goals, and objectives of the Environmental ServicesDepartment are aligned with the strategic direction of the City of Tacoma via processand structure. As the department fulfills its mission and implements its vision, it supportsand furthers the mission, vision, and policy priorities of the City of Tacoma.
201 3-14 City Council Strategic Direction
Mission
We provide high-quality, innovative, and cost-effective municipal services that enhancethe lives of our citizens and the quality of our neighborhoods and business districts
Vision
Tacoma is an attractive and progressive international city, regarded for the richness ofits diverse population and its natural setting
Guiding Principles
Service Integrity Accountability Respect Stewardship Innovation Teamwork
Strategic Goals
• A safe, clean, and attractive community• A diverse, productive, and sustainable economy• A high-performing, open, and engaged government
Strategic Policy Priorities
1. Strengthen and maintain a Strong Fiscal Management position.2. Strengthen and support Human Services, Public Education, and Diverse
Higher Learning opportunities in Tacoma.3. Foster Neighborhood, Community, and Economic Development Vitality and
Sustainability.4. Plan for and improve Public Infrastructure that meets the Transportation
needs of all Tacoma residents and visitors.5. Encourage and promote an Open, Effective, Results-oriented Organization.
January2014
z. —
Environmental Services Strategic Plan
Where We Go From Here
The Environmental Services Strategic Plan will be the basis and foundation for thedevelopment of implementation plans by the divisions. While the goals and objectiveslisted in this plan are high-level and broad in nature, the implementation plans willprovide specific and measurable objectives for the department to meet its goals.
Based on the Strategic Plan and the implementation plans, the department’s leadershipwill conduct regular performance monitoring to track progress toward goals. Theseperformance measures will be used in compiling an Environmental Services AnnualReport to provide updates on where we are and our progress on where we are going.Specific elements of these endeavors will tie into the City’s overall performance reportingin coordination with the Office of Management & Budget to increase citizen access toinformation about the effectiveness of City programs.
The Environmental Services Strategic Plan will be updated with a formal review everytwo years, in conjunction with the rate planning timeline, to reinforce our strategicdirection and ensure alignment with the priorities of the City of Tacoma.
7Update
Strategic PlanEvery Two
Years
DevelopDivision
ImplementationPlans
ProduceAnnual
PerformanceReport
Create KPI’s toTrack ProgressTowards Goals
/
January 2014
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53,7
7753
,648
53,6
50•
City
ordi
nanc
epr
ovid
esco
ntro
lov
erth
eC
ity’s
was
te
Com
mer
cial
4,86
44,
826
4,86
04,
803
4,86
7st
ream
,re
sult
ing
inre
venu
est
abil
ity
and
flex
ibili
ty.
Tot
alC
usto
mer
s58
,550
58,5
4958
,637
58,4
5158
,517
•P
rove
nre
venu
eco
llec
tion
proc
ess
that
com
bine
sso
lidw
aste
fees
wit
hfe
esfo
roth
eres
sent
ial
serv
ices
(gar
bage
,re
cycl
e,ya
rdw
aste
,ca
ll-t
o-ha
ul).
TO
PTE
NC
UST
OM
ER
S
Mul
tica
reH
ealt
hS
yste
ms
0.91
%
Sal
isha
nFi
veLL
C0.
70%
Tac
oma
Scho
olD
istr
ict
0.70
%
Puy
allu
pT
ribe
0.69
%
Tac
oma
Goo
dwill
Indu
stri
es0.
68%
StJo
seph
Med
ical
Cen
ter
0.56
%
Sim
pson
Tac
oma
Kra
ftC
oLL
C0.
50%
The
Wes
trid
geA
part
men
ts0.
49%
Fred
Mey
erS
tore
sIn
c0.
41%
City
ofT
acom
a0.
41%
Tot
al6.
04%
•T
heto
pte
ncu
stom
ers
rep
rese
nt
only
6.04
%of
reve
nues
.
•T
heut
ility
rece
ives
high
cust
omer
sati
sfac
tion
rati
ngs
incl
udin
gth
eev
ery
oth
erw
eek
resi
dent
ial
coll
ecti
on.
•V
olum
eba
sed
resi
dent
ial
rate
sin
cent
recy
clin
gan
dfo
odw
aste
disp
osal
opti
ons.
(Vol
ume
base
dpr
icin
gis
bein
gim
plem
ente
dov
erti
me
and
will
befu
llyim
plem
ente
dby
2014
.)
Com
mer
cial
•R
ates
are
appr
oach
ing
cost
ofse
rvic
e.
HIS
TO
RIC
AL
/PR
OJE
CT
ED
RA
TEA
DJU
STM
EN
TS
Yea
rA
ver
age
Rat
eIn
crea
se
2008
3.5%
2009
5.0%
2010
5.0%
2011
2.8%
2012
2.8%
2013
0.0%
2014
0.0%
2015
5.0%
2016
5.0%
2017
5.0%
2018
5.0%
2015
—20
18pr
ojec
ted
aver
age
rate
incr
ease
sar
eno
tap
prov
ed.
0 7- n C -1 0 m 1-f) z —I
m (1i
Taco
ma
8
Res
iden
tial
Ser
vice
Com
mer
cial
Serv
ice
1
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
_
Dis
posa
lO
nly
(2)
Tac
oma
Car
es/N
uisa
nce
Cod
eE
nfor
cem
ent
Oth
er
_________________________________________________________________
C mR
even
ues
from
Rat
es(I
) z n C z -1 - m
SOLI
DW
AST
ER
EV
EN
UE
SBY
SOU
RC
E(0
00)
2008
2009
2010
2011
$22
,903
$24
,598
$25
,965
$26
,209
24,4
74
-
23,6
2723
,001
23,1
2147
,377
48,2
2548,9
66
49,3
30
$20
12
26,9
4823
,047
49,9
95
C,,
-I 0 C)
F-
5,40
94,
812
4,69
34,
662
4,56
4
842
954
516
475
489
484
467
315
410
402
54,1
1254
,458
54,4
9054
,877
55,4
50
679
55,1
37$
1,54
456
,034
Rec
yclin
gan
dS
alva
ge1,
948
Tot
alO
pera
ting
Rev
enue
s$
56,0
60$
(1)
Incl
udes
reve
nues
from
drop
-box
es.
(2)
Incl
udes
tipp
ing
fees
from
com
mer
cial
self
-hau
lcu
stom
ers
and
apo
rtio
nof
the
tipp
ing
fees
from
resi
dent
ial
cust
omer
s.
$2,
225
57,1
02$
1,35
856
,808
SOLI
DW
AST
ER
ATE
S
Res
iden
tial
-C
on
tain
erSi
zeC
urr
ent
2013
2014
30ga
l$1
8.28
$18.
2845
gal
$27.
42$2
7.42
60ga
l$3
6.55
$36.
55$3
6.55
90ga
l$5
4.83
$54.
8360
x2ga
l$6
8.50
$70.
80$7
3.10
60+
90ga
l$9
1.38
$91.
3890
x2ga
l$1
00.6
5$1
05.1
5$1
09.6
5T
hein
crea
ses
inth
e60
x2ga
lan
dth
e90
x2ga
lra
tes
are
are
sult
offu
llyim
plem
enti
ngvo
lum
eba
sed
pric
ing.
Com
mer
cial
rate
sre
mai
nunch
anged
for
2013
and
2014
.
F!
Taco
ma
9
OPE
RA
TIN
GR
ESU
LTS
(000
)
Rev
enue
sA
vail
able
for
Deb
tS
ervi
ce$
21,2
67$
18,3
47$
16,5
11$
21,7
22$
15,8
88$
11,4
75$
11,2
85$
11,6
18$
12,6
71$
13,5
79$
14,5
23
(1)
0 I > U,
- m 0 - m - z
Par
ity
Bon
dsD
ebt
Ser
vice
7,51
47,
685
7,68
47,
687
5,75
35,
867
6,20
45,
400
4,69
04,
683
1,84
4
Par
ity
Deb
tS
ervi
ceC
over
age
Rat
io
Bef
ore
Rat
eS
tabi
liza
tion
2.83
2.39
2.15
2.83
2.76
Aft
erR
ate
Sta
bili
zati
onC
urre
ntra
test
abil
izat
ion
fund
bala
nce
is$4
,650
mill
ion,
end
of20
14ba
lanc
eis
plan
ned
tobe
$2,6
50m
illio
n.C
urre
nto
per
atin
gca
shba
lanc
eis
$26.
4m
illio
nor
abo
ut
6.7
mon
ths
ofo
per
atin
gex
pens
esor
abo
ut
205
days
.
Solid
Was
teev
ery
oth
erw
eek
(EO
W)
resi
dent
ial
coll
ecti
onim
plem
enta
tion
isbe
ing
impl
emen
ted
thro
ughout
2013
.W
hile
resi
dent
ial
reve
nues
are
plan
ned
tode
crea
se,
com
mer
cial
,di
spos
al,
and
sale
sof
recy
clab
les
are
plan
ned
toin
crea
se.
Fur
ther
resi
dent
ial
dec
reas
esar
epl
anne
din
2014
toac
coun
tfo
ra
full
year
ofEO
Wdu
eto
“rig
htsi
zing
”co
ntai
ners
.
Ope
rati
ngex
pens
esar
elo
wer
in20
11du
eto
usin
gth
eC
ityow
ned
land
fill
inst
ead
ofpa
ying
for
cont
ract
land
fill
cost
.In
crea
ses
to20
13O
&M
from
2012
incl
ude
incr
ease
dco
sts
for
labo
r,ex
tern
alco
ntra
cts,
vehi
cle
cost
s,an
das
sess
men
ts;
som
eof
thes
eex
pens
esar
edu
eto
the
EOW
impl
emen
tati
onw
hich
will
decr
ease
in20
14.
The
decr
ease
sin
non-
oper
atin
gre
venu
esar
epr
inci
pall
ydu
eto
oper
atin
ggr
ant
reve
nues
whi
char
eno
tbu
dget
edun
tilap
prov
edan
dre
duce
din
vest
men
tin
com
edu
eto
toda
y’s
low
inte
rest
rate
envi
ronm
ent.
m U,
C U,
Ope
rati
ngR
even
ues
Rat
eS
tabi
liza
tion
Tot
alO
pera
ting
Exp
ense
s
Net
Ope
rati
ngIn
com
e
Non
-Ope
rati
ngR
even
ues
Non
-Ope
rati
ngE
xpen
ses
HIS
TOR
ICA
LO
PER
AT
ING
RES
ULT
S(0
00)
PRO
JEC
TE
DO
PER
AT
ING
RES
ULT
S(0
00)
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
$56
,060
$55
,137
$56
,034
$57
,102
$56
,808
$58
,050
$57
,630
$60
,434
$63
,373
$66
,460
$69
,703
2,00
0
38,5
1038
,943
40,9
3937
,316
41,9
9547
,118
48,8
0949
,862
51,7
8853
,912
56,2
41
$17
,550
$16
,194
$15
,095
$19
,786
$14
,813
$10
,932
$10
,821
$10
,572
$11
,585
$12
,548
$13
,462
3,77
62,
212
1,48
12,
069
1,16
662
354
41,
128
1,17
01,
117
1,14
9
5959
6513
391
8080
8284
8688
1.96
1.50
2.15
2.70
2.90
7.88
1.82
Taco
ma
10
TO
TA
LSO
LID
WA
STE
EXIS
TIN
GPA
RIT
YD
EBT
SER
VIC
E(1
)
$9,0
00,0
00
$8,0
00,0
00
$7,0
00,0
00
$6,0
00,0
00
$5,0
00,0
00
$4,0
00,0
00
I iiII
iiii
$3,0
00,0
00
$2,0
00,0
00
$1,0
00,0
00 $020
1220
1320
1420
1520
1620
1720
1820
1920
2020
2120
2220
2320
2420
2520
26
(1)
Exc
lude
s20
%co
mm
itm
ent
topa
yTE
S(T
acom
aE
nvir
onm
enta
lS
ervi
ces)
bond
deb
tse
rvic
eon
the
Cen
ter
for
Urb
anW
ater
sca
pita
lle
ase.
RE
DE
MPT
ION
PLA
NS
EXC
LUD
EDFR
OM
THE
AB
OV
EG
RA
PH
•R
ate
plan
bas
edon
refu
ndin
gth
e20
06S
erie
sA
and
Bbonds
byis
suin
g$5
0m
illi
onin
2015
.20
06S
erie
sA
bonds
due
2018
and
beyo
ndar
eca
llab
leon
Dec
emb
er1,
2016
($26
,905
,000
).
CA
PITA
LIM
PRO
VE
ME
NT
PRO
GR
AM
2013
2014
2015
2016
2017
2018
Faci
litie
sU
pgra
des
$2,
934
$82
8$
1,34
0$
2,18
4$
1,09
4$
863
Equ
ipm
ent
6,18
43,
833
5,18
23,
933
6,07
25,
838
Env
iron
men
tal
Rem
edia
tion
3,92
420
716
320
118
821
6C
apita
lized
Lab
or, A
&G
and
Inte
rest
955
299
358
611
128
113
Tot
al$
13,9
97$
5,16
7$
7,04
3$
6,92
9$
7,48
2$
7,03
0
The
capi
tal
impro
vem
ent
prog
ram
is10
0%fu
nd
edby
exis
ting
cash
bala
nces
.
Q —1
rn rn z Q
Taco
ma
11
0)()‘-p(D
0)‘-p(D1
C‘-I.—
rJILI41
OPE
RA
TIO
NA
LU
PDA
TE
SSY
STE
MFA
CIL
ITIE
S
Oper
atio
nal
effi
cien
cies
Was
tew
ater
faci
liti
es
‘S
ubst
anti
alre
duct
ion
inen
ergy
and
chem
ical
sdu
eto
•70
0m
iles
ofse
wer
pipe
s,tw
otr
eatm
ent
plan
ts(C
entr
alch
ange
sin
oper
atio
ns(a
nnua
lsa
ving
s$4
00,0
00).
and
Nor
thE
nd),
47pu
mp
stat
ions
,an
das
soci
ated
equip
men
tan
dfa
cili
ties
.•
Cur
rent
init
iati
ves
incl
ude
impl
emen
ting
ane
wco
mpute
rco
ntro
lsy
stem
atth
epl
ant.
•T
heut
ilit
ycr
eate
sC
lass
Abi
osol
ids
used
inva
riou
s“T
AG
RO
”pr
oduc
tsfo
rsa
lesu
chas
pott
ing
soil
and
soil
•T
heox
ygen
gene
rati
onsy
stem
reha
bili
tati
onpr
ojec
tis
amen
dm
ents
.un
derw
ayan
dex
pect
edto
impr
ove
effi
cien
cies
.C
apac
ity
•T
heed
uct
or
dum
pan
dse
ptag
ere
ceiv
ing
faci
lity
was
rece
ntly
com
plet
edal
low
ing
for
rece
ipt
mat
eria
lto
be•
The
Cen
tral
Tre
atm
ent
Pla
ntha
sa
max
imum
perm
itte
dm
easu
red
upon
actu
alvo
lum
edi
scha
rged
inst
ead
oftr
uck
trea
tmen
tfl
owle
vel
of60
mgd
and
am
axim
umpe
rmit
ted
capa
city
.pe
akca
paci
tyof
150
mgd
.A
vera
geda
ilyan
dpe
akfl
ows
in20
12w
ere
22m
gdan
d68
mgd
,re
spec
tive
ly.
Ass
etm
anag
emen
t•
The
Nor
thEn
dT
reat
men
tP
lant
has
ate
mpora
ryav
erag
e•
The
“ass
etm
anag
emen
tpr
ogra
m”
isa
man
agem
ent
daily
max
imum
perm
itte
dtr
eatm
ent
flow
leve
lof
8m
gdpr
oces
sw
hich
cont
inuo
usly
asse
sses
the
risk
and
impa
ctof
hno
peak
max
imum
.A
vera
geda
ilyfl
ows
in20
12w
ere
wit
asse
tfa
ilur
esin
anef
fort
tore
fine
capi
tal
need
san
d5
mgd
.m
inim
ize
lifecy
cle
cost
of
ow
nersh
ip
.
__
__
__
__
__
__
__
__
__
__
_____________________________________
SYST
EM
DIS
POSA
LC
ON
TR
AC
TS
OV
ER
VIE
W
HIS
TO
RIC
AL
FLO
WS
MIL
LIO
NS
OF
GA
LL
ON
S
2008
2009
2010
2011
2012
Tot
al8,
771.
49,
187.
49,
838.
79,
367.
89,
907.
0
Cl,
m -< -1 m z 0 - -1 0 z I C -v -I
Sew
age
trea
tmen
tan
ddi
spos
alse
rvic
espr
ovid
edth
roug
hco
ntra
cts
wit
hth
eto
wns
ofFi
fe,
Rus
ton,
and
Fir
cres
tan
dpo
rtio
nsof
Pie
rce
Cou
nty.
Con
trac
tne
goti
atio
nsar
eun
derw
ayto
cons
olid
ate
man
yof
13co
unty
agre
emen
tsin
toon
em
aste
rag
reem
ent
(exp
irat
ion
dat
esra
nge
from
2014
—20
30).
Neg
otia
tion
sar
eun
derw
ayw
ith
Rus
ton
and
Fir
cres
tw
ith
agre
emen
tsex
piri
ngla
tein
2014
.T
hera
teag
reem
ent
for
Fife
expi
res
in20
46.
2008
2009
2010
2011
2012
Con
trac
tTa
com
aC
usto
mer
s13
,361
13,3
8213,4
60
13,4
18
13,4
48
13
CU
STO
ME
RB
ASE
RA
TEFU
ND
AM
EN
TA
LS
Cu
sto
mer
Res
iden
tial
2008
2009
2010
2011
2012
Cla
ss•
Res
iden
tial
rate
sar
eba
sed
onw
inte
rw
ater
aver
age
usag
e
Res
iden
tial
56,9
4156
,925
56,9
5456
,945
56,8
60to
elim
inat
eth
eef
fect
sof
irri
gati
on.
Com
mer
cial
3,75
73,
726
3,75
13,
728
3,73
1•
Rat
ein
crea
ses
have
hist
oric
ally
rece
ived
unan
imou
sap
prov
alby
the
City
Cou
ncil.
Con
trac
t13
,361
13,3
8213
,460
13,4
1813
,448
Com
mer
cial
Tot
al74
,059
74,0
3374
,165
74,0
9174
,039
•C
omm
erci
alra
tes
are
base
don
cost
ofse
rvic
e.
•In
divi
dual
rate
sar
eca
lcul
ated
onvo
lum
ean
dst
reng
thof
disc
harg
e.T
OP
TEN
CU
STO
ME
RS
Per
cent
age
ofT
otal
Cus
tom
erR
even
ueD
arli
ngIn
tern
atio
nal
Inc
1.28
%T
acom
aS
choo
lD
istr
ict
0.99
%P
ierc
eC
ount
yF
acil
itie
sM
anag
emen
t0.
91%
Mul
tica
reH
ealt
hS
yst
ems
0.74
%T
heG
eoG
roup
Inc
0.74
%C
ityof
Tac
oma
0.64
%St
Jose
ph
Med
ical
Cen
ter
0.63
%T
heW
estr
idg
eA
par
tmen
ts0.
62%
Tac
oma
Hou
sing
Auth
ori
ty0.
58%
Puy
allu
pT
ribe
0.55
%T
otal
7.69
%
HIS
TO
RIC
AL
/PR
OJE
CT
ED
RA
TEA
DJU
STM
EN
TS
Yea
rA
ver
age
Rat
eIn
crea
se
2008
5.4%
2009
6.2%
2010
6.2%
2011
4.8%
2012
4.8%
2013
4.8%
20
14
4.8%
2015
5.0%
2016
5.0%
2017
5.0%
2018
5.0%
20
15
—2
01
8p
roje
cted
aver
age
rate
incr
ease
sar
enot
appro
ved
.
-I m -1 m C (1)
0 (F) z m
Taco
ma
14
WA
STE
WA
TE
RR
EV
EN
UE
SBY
SOU
RC
E(0
00)
2008
2009
2010
2011
2012
Was
tew
ater
Rev
enue
s
Res
iden
tial
$29
,985
$31
,888
$33
,792
$33
,626
$36
,263
Com
mer
cial
10,9
7911
,668
11,6
3111
,437
12,0
77
Pub
lic
Auth
ori
ties
5,.8
836,
699
6,57
76,
878
7,31
0
Oth
erSe
rvic
eR
even
ues
587
834
628
364
356
TA
GR
OS
ales
313
297
317
276
281
Tot
alW
aste
wat
erR
even
ues
$47
,747
$51
,386
$52
,945
$52
,581
$56
,287
WA
STE
WA
TE
RR
ATE
S
2012
2013
2014
Res
iden
tial
Mon
thly
Fixe
dC
harg
e$1
8.65
$19.
35$2
0.28
Flow
Cha
rge
($/h
cf)
$3.4
7$3
.64
$3.8
2
Com
mer
cial
Mon
thly
Fixe
dC
harg
e$8
.63
$9.1
9$9
.64
Flow
Cha
rge
($/h
cfof
wat
erus
age)
Cat
egor
y1
$4.7
6$4
.85
$5.0
9C
ateg
ory
2$5
.13
$5.1
4$5
.39
Cat
egor
y3
$6.4
8$6
.48
$6.7
9C
ateg
ory
4$7
.71
$7.9
5$8
.34
Cat
egor
y5
$7.9
6$7
.96
$8.3
4C
ateg
ory
6$8
.94
$9.4
5$9
.91
Cat
egor
y7
$10.
42$1
0.74
$11.2
6C
ateg
ory
8$1
0.66
$11.
11$1
1.65
Com
mer
cial
,V
ario
us
Flow
($/h
cf)
$3.0
9$3
.24
BO
D($
/lb)
$0.9
4$0
.99
SS($
/lb)
$0.6
9$0
.73
C,,
—I
0 I m z cz m z n C rn z - - C,,
Taco
ma
15
WA
STE
WA
TE
RC
API
TAL
IMPR
OV
EM
EN
TPR
OG
RA
M(0
00)
2013
2014
2015
2016
2017
2018
CTP
&N
ETP
Faci
lity
Imp
rov
emen
ts$
6,99
6$
3,43
2$
1,45
6$
6,04
1$
5,68
0$
6,34
6
Pum
pS
tati
ons
2,87
575
1,87
22,
407
841,
258
Col
lect
ion
Sys
tem
22,8
672,
600
2,70
47,
822
8,41
79,
046
Equ
ipm
ent
2,03
12,
311
1,53
42,
136
1,77
72,
111
Cap
ital
ized
Lab
or,
A&
Gan
dIn
tere
st8,
910
5,80
05,
739
8,04
17,
942
8,62
3
Tot
al$
43,6
79$
14,2
18$
13,3
05$
26,4
47$
23,9
00$
27,3
84
WA
STE
WA
TE
RPR
OJE
CT
FUN
DIN
GSO
UR
CE
S(0
00)
2013
2014
2015
2016
2017
2018
Use
ofB
ond
Con
stru
ctio
nF
unds
$0
$0
$0
$16
,489
$12
,748
$0
Rat
e/C
ash
Bal
ance
Fun
ded
43,6
7914
,218
13,3
059,
958
11,1
5227
,384
Tot
al$
43,6
79$
14,2
18$
13,3
05$
26,4
47$
23,9
00$
27,3
84$3
2M
illi
on—
Con
stru
ctio
nB
ond
Pro
ceed
s(n
etof
issu
ance
cost
s)$
29,2
37
n -v —I
I -v 0 m m z H -v 0 z -n C z Q z -v I z Id,
Taco
ma
16
(D
a)(D1
C—.
—I
1<
ILIi
OPE
RA
TIO
NA
LU
PDA
TE
SSY
STE
MH
IST
OR
Y
Pum
pst
atio
nupgra
des
•C
ity’s
surf
ace
wat
erut
ility
crea
ted
in19
79.
‘Fle
tt-
isun
derw
ayan
dw
illre
sult
inau
tom
atio
nan
d•
Aco
read
vant
age
was
crea
ted
wit
hth
ese
para
tion
ofst
orm
incr
ease
dca
paci
ty.
and
sani
tary
sew
age
whi
choc
curr
edin
the
1960
’s.
Lea
ch—
hold
ing
basi
npr
ojec
tis
unde
rway
toim
prov
eef
fici
ency
inop
erat
ion
ofth
epu
mp
stat
ion.
SYST
EM
FAC
ILIT
IES
•C
leve
land
Way
—is
unde
rde
sign
topr
ovid
ea
com
plet
ere
trof
itan
dup
grad
e.S
urfa
ceW
ater
faci
liti
esA
sset
man
agem
ent
•44
0m
iles
ofpi
pes,
10,0
00m
anho
les,
18,0
00ca
tch
basi
ns,
•ST
RA
PP
rogr
am—
ara
pid
cond
itio
nas
sess
men
tpr
ogra
mto
thre
em
ajor
regi
onal
det
enti
on
basi
ns,
thre
em
ajor
pum
pre
fine
capi
tal
need
s.st
atio
ns,
and
anex
tens
ive
netw
ork
ofdi
tche
s(2
00m
iles)
,cu
lver
ts,
and
oth
erna
tura
ldr
aina
geco
urse
s.O
pen
spac
em
anag
emen
t
City
coun
cil
prov
ided
fund
ing
for
this
prog
ram
tom
anag
eop
ensp
ace
for
stor
mw
ater
floo
dco
ntro
lan
dfi
ltra
tion
.
Low
imp
act
dev
elo
pm
ent
‘Ch
eney
sust
aina
ble
proj
ect
•W
apat
oL
ake
drai
nage
area
•G
rave
lpi
tre
tent
ion
expa
nsio
n
SYST
EM
PER
MIT
S
•N
PDES
Pha
seIs
torm
wat
erpe
rmit
targ
ets
larg
ean
dm
ediu
msi
zed
citi
esin
the
Sta
tean
dw
asis
sued
in20
07an
dre
new
edpe
rmit
beca
me
effe
ctiv
eA
ugus
t1,
2013
.
C ITa
com
a18
CU
STO
ME
RB
ASE
RA
TEFU
ND
AM
EN
TA
LS
Cu
sto
mer
Res
iden
tial
and
com
mer
cial
2008
2009
2010
2011
2012
(1)
Cla
ss•
Rat
esar
eba
sed
onpa
rcel
size
and
exte
nt
ofde
velo
pmen
t.R
esid
enti
al63
,069
63,3
5963
,174
63,0
7559
,370
•R
ate
incr
ease
sha
vehi
stor
ical
lyre
ceiv
edun
anim
ous
Com
mer
cial
7,05
17,
063
7,03
07,
469
11,1
09ap
prov
alby
the
City
Cou
ncil.
Tot
al70
,120
70,4
2270
,204
70,5
4470
,479
(1)
Sta
rtin
gin
2012
,m
ulti
fam
ily
unit
sof
thre
eor
mor
ear
ecl
assi
fied
asco
mm
erci
al.
Itw
asde
sira
ble
toha
veco
nsis
tenc
ybet
wee
nut
ilit
ies
for
clar
ity
onth
eco
mbi
ned
bills
.
TO
PTE
NC
UST
OM
ER
SH
IST
OR
ICA
L/P
RO
JEC
TE
DR
ATE
AD
JUST
ME
NT
S
Per
cent
age
Yea
rA
ver
age
Rat
eIn
crea
seof
Tot
al20
083.
0%C
usto
mer
Rev
enue
2009
78%
Por
tof
Tac
om
a-S
torm
Dra
in5.
98%
Tac
oma
Sch
ool
Dis
tric
t3.
24%
2010
7.8
%20
11A
ol
City
ofT
acom
a2.
91%
BNSF
Rai
lway
Com
pany
1.33
%20
125.
4%
Met
roPa
rks
Dis
tric
t1.
09%
2013
6.0%
Puya
llup
Tri
beof
Indi
ans
0.77
%20
146.
0%
USO
il&
Ref
inin
g0.
67%
2015
5.5%
Tac
oma
Hou
sing
Aut
hori
ty0.
52%
2016
5.5%
Tac
oma
Com
mun
ity
Col
lege
0.51
%20
175.
5%T
acom
aM
all
Par
tner
ship
0.51
%20
185.
5%T
otal
17.5
2%
2015
—20
18p
roje
cted
aver
age
rate
incr
ease
sar
eno
tap
prov
ed.
1 C F!
Taco
ma
19
SUR
FAC
EW
AT
ER
RE
VE
NU
ES
BYSO
UR
CE
(000
)
2008
2009
2010
2011
2012
Sur
face
Wat
erR
even
ues
Res
iden
tial
$11
,102
$12
,124
$12
,638
$12
,212
$11
,883
Com
mer
cial
8,72
39,
920
10,7
6611
,451
11,6
79O
ther
Ser
vic
eR
even
ues
240
165
207
256
353
Tot
alS
urfa
ceW
ater
Rev
enue
s$
20,0
65$
22,2
09$
23,6
11$
23,9
19$
23,9
15
SUR
FAC
EW
AT
ER
RA
TES
2012
2013
2014
Mo
nth
lyA
rea
Cha
rge
Month
lyA
rea
Cha
rge
Month
lyA
rea
Cha
rge
Dev
elopm
ent
Cat
ego
ries
. Fix
edper
500
sqft
Fix
edper
500
sqft
Fix
edp
er50
0sq
ftU
ndev
eloped
area
<=
than
1ac
re$531
$0.2
156
$5.6
8$0
.229
9$6
.03
$0.2
437
Und
evel
oped
area
inex
cess
of1
acre
$5.5
1$0
.044
8$5
.68
$0.0
502
$6.0
3$0
.053
3L
ight
dev
elopm
ent
$5.5
1$0
.646
8$5
.68
$0.6
897
$6.0
3$0
.731
1M
od
erat
edev
elopm
ent
$5.5
1$0
.879
2$5
.68
$0.9
395
$6.0
3$0
.995
9H
eavy
dev
elopm
ent
$5.5
1$1
.293
6$5
.68
$1.3
793
$6.0
3$1
.462
1V
ery
heav
ydev
elopm
ent
$5.5
1$1
.724
8$5
.68
$1.8
391
$6.0
3$1
.949
5
Wat
erfr
ont
Pro
per
ties
Und
evel
oped
area
<=
than
1ac
re$5
.51
$0.1
078
$5.6
8$0
.111
9$6
.03
$0.1
187
Und
evel
oped
area
inex
cess
of1
acre
$5.5
1$0
.044
8$5
.68
$005
02
$6.0
3$0
.053
3L
ight
dev
elopm
ent
$5.5
1$0
.323
3$5
.68
$0.3
357
$6.0
3$0
.355
9M
od
erat
edev
elopm
ent
$5.5
1$0
.447
8$5
.68
$0.4
674
$6.0
3$0
.495
5H
eavy
dev
elopm
ent
$5.5
1$0
.646
6$5
.68
$0.6
713
$6.0
3$0
.711
6V
ery
heav
ydev
elopm
ent
$5.5
1$0
.862
1$5
.68
$0.8
950
$6.0
3$0
.948
7
- 0 (-)
I z C ‘I-, z C m z - - m (f
Taco
ma
20
SUR
FAC
EW
AT
ER
CA
PITA
LIM
PRO
VE
ME
NT
PRO
GR
AM
(000
)
2013
2014
2015
2016
2017
2018
Fac
ilit
ies
$4,
725
$9,
550
$0
$0
$3,
207
$2,
340
Tre
atm
ent
and
Low
Impa
cts
(1)
7,40
02,
500
1,24
81,
298
1,35
01,
404
Col
lect
ion
Sys
tem
-R
ehab
ilit
atio
n3,
597
5,00
05,
772
4,32
64,5
00
5,26
4
Equ
ipm
ent
638
563
437
990
472
491
Cap
ital
ized
Lab
or,
A&
Gan
dIn
tere
st3,
186
3,62
12,
816
3,20
93,
669
3,78
0
Tot
al$
19,5
46$
21,2
34$
10,2
73$
9,82
3$
13,1
98$
13,2
79
(1)
2013
incl
udes
$3.7
mil
lion
ing
ran
tfu
nded
pro
ject
s(s
eebe
low
).G
rant
fund
ing
and
pro
ject
sar
eon
lyin
clud
edin
plan
sw
hen
know
n.
SUR
FAC
EW
AT
ER
PRO
JEC
TFU
ND
ING
SOU
RC
ES
(000
)
2013
2014
2015
2016
2017
2018
Use
ofB
ond
Con
stru
ctio
nF
unds
$0
$0
$0
$9,
823
$8,
450
$0
Rat
eIC
ash
Bal
ance
Fun
ded
15,8
4621
,234
10,2
730
4,74
813
,279
Gra
nts
3,70
0
Tot
al$
19,5
46$
21,2
34$
10,2
73$
9,82
3$
13,1
98$
13,2
79$2
0M
illi
on—
Con
stru
ctio
nB
ond
Pro
ceed
s(n
etof
issu
ance
cost
s)$
18,2
73
-v - I 0 m z -1 -D 0 z C z z -D z (I-,
Taco
ma
21
I-I.CD
CD-‘
-‘
CD
03
CD-‘I-
2.
-I,
03
OPE
RA
TIN
GR
ESU
LTS
m 0 -v m -1 z C)
C I Cr,
Par
ity
Deb
tS
ervi
ceC
over
age
Wit
hout
Rat
eS
tabi
liza
tion
Rat
eS
tabi
liza
tion
Bal
ance
s
3.00
$27,
500
4.57
4.74
$24,
000
$17,
500
Cur
rent
Ope
rati
ngC
ash
Bal
ance
is$4
0.2
mill
ion
whi
chis
about
8.1
mon
ths
ofo
per
atin
gex
pens
esor
abo
ut
246
days
.
r1c 23
HIS
TOR
ICA
LO
PER
AT
ING
RES
ULT
S(0
00)
PRO
JEC
TE
DO
PER
AT
ING
RES
ULT
S(0
00)
Ope
rati
ngR
even
ues
Rat
eS
tabi
liza
tion
Tot
alO
pera
ting
Exp
ense
s
Net
Ope
rati
ngIn
com
e
Non
-Ope
rati
ngR
even
ues
Non
-Ope
rati
ngE
xpen
ses
Rev
enue
sA
vail
able
for
Deb
tS
ervi
ce$
Par
ity
Bon
dsD
ebt
Ser
vice
Lea
seO
blig
atio
n
Tot
alP
arit
yB
ond
Ser
vice
Juni
orL
ien
—SR
FL
oan
Deb
tS
ervi
ce
Tot
alD
ebt
Ser
vice
Par
ity
Deb
tS
ervi
ceC
over
age
Rat
io
All
inD
ebt
Ser
vice
cove
rage
Rat
io
2008
2009
2010
2011
2012
$67
,812
$73
,595
$76
,555
$76
,500
$82
,702
(2,5
00)
42,6
2344
,450
48,5
1151
,300
55,4
52
25,1
8929
,145
28,0
4425
,200
24,7
50
7,49
14,
760
3,26
45,
190
2,89
8
8960
6191
83
32,5
91$
33,8
45$
31,2
47$
30,2
99$
27,5
65
7,40
88,
116
7,74
47,
714
7,39
8
-
-1,
980
2,60
82,
611
$7,
408
$8,
116
$9,
724
$10
,322
$10
,009
04,
638
4,63
84,
654
4,67
0
$7,
408
$12
,754
$14
,362
$14
,976
$14
,679
4.40
4.17
3.21
2.94
2.75
2.65
2.18
2.02
1.88
2013
2014
2015
2016
2017
2018
$87
,338
$92
,494
$97
,207
$10
3,16
1$
107,
372
$11
2,85
3
3,50
06,
500
59,5
3762
,855
66,3
6868
,055
70,7
9173
,593
27,8
0133
,139
37,3
3935
,106
36,5
8139
,260
2,41
92,
416
2,37
83,
212
3,55
12,
626
9393
9698
100
102
$30
,127
$35
,462
$39
,621
$38
,220
$40
,032
$41
,784
4,37
74,
377
4,37
79,
009
10,4
4710
,449
2,60
92,
610
2,61
02,
610
2,61
12,
612
$6,
986
$6,
987
$6,
987
$11
,619
$13
,058
$13
,061
4,67
04,
669
4,66
94,
670
4,66
94,
670
$1
1,6
56
$11
,656
$11
,656
$16
,289
$17
,727
$17
,731
4.31
5,08
5.67
3.29
3.07
3.20
2.58
3.04
3.40
2.35
2.26
2.36
‘),
tx((o
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o‘\
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-‘-
fl.9’
9’9’
9’9’
9-9
-9
,9’
9-9
’9’
9’9’
9’9-9’
9’9-
99-
•Pa
rity
Bon
ds•
Lea
seO
blig
atio
n
TES
are
init
ials
for
Tac
oma
Env
iron
men
tal
Ser
vice
sfo
rth
ebonds
issu
edto
buil
dth
eC
ente
rfo
rU
rban
Wat
ers
buil
ding
—acapitalle
ase.
20%
ofth
eTE
Sdeb
tse
rvic
eis
funded
byth
eSo
lidW
aste
Uti
lity
for
thei
rport
ion
ofth
ebu
ildi
ng.
SEW
ER
TO
TA
LD
EBT
SER
VIC
E
Tot
alD
ebt
Ser
vice
Incl
ud
ing
Jun
ior
Lie
nS
RF
Loa
ns III
ID m w 1%f
C,
SEW
ER
TO
TA
LPA
RIT
YD
EBT
SER
VIC
E
Par
ity
Bon
dsIn
clud
ing
100%
TES
Deb
tS
ervi
ce$1
6,00
0,00
0
$14,
000,
000
$12,
000,
000
$10,
000,
000
$8,0
00,0
00
$6,0
00,0
00
$4,0
00,0
00
$2,0
00,0
00 $0
$16,
000,
000
——
--—
—
101ijIjiII
1uhI 111
12
rrL
Taco
ma
24•
Par
ity
Bonds
•L
ease
Ob
lig
atio
nSR
FL
oan
s
Li,
331
iLI
SUM
MA
RY
OF
CR
EDIT
STR
EN
GT
HS
His
tori
cal
and
proj
ecte
dde
btse
rvic
eco
vera
gera
tios
exce
edre
quir
emen
tsan
dpr
ovid
ese
curi
tyfo
rth
ein
vest
ing
com
mun
ity.
Hea
lthy
cash
and
rate
stab
iliz
atio
nfu
ndba
lanc
esan
dde
btfu
ndin
gca
paci
tyal
sopr
ovid
efi
nanc
ial
stre
ngth
for
the
util
itie
s.
Ado
pted
fina
ncia
lpo
lici
esar
eco
nser
vati
vean
dop
erat
ing
asin
tend
edre
sult
ing
inso
und
fina
ncia
lde
cisi
ons
and
stro
ngfi
nanc
ial
posi
tion
s.
•S
tron
gsu
ppor
tfr
omth
eE
nvir
onm
enta
lS
ervi
ces
Com
mis
sion
and
City
Cou
ncil
for
rate
incr
ease
san
den
han
cem
ents
tose
rvic
esan
dpr
ogra
ms.
Ast
able
cust
om
erba
sefo
ral
lut
ilit
ies
prov
ides
stre
ngth
inra
tean
dre
venu
em
anag
emen
t.C
ompe
titi
vera
test
ruct
ure.
Ope
rati
onal
adva
ntag
eous
posi
tion
:
•lo
ng-t
erm
capa
city
and
cont
ract
s
•se
par
ate
was
tean
dst
orm
wat
erfl
ows
•O
pera
tion
alan
dca
pita
lef
fici
enci
esar
eun
derw
ayan
dpl
anne
dto
man
age
cost
stru
ctur
e.
(D(1)I-I.
C,
inIn
o.
SOLI
DW
AST
EQ
UE
STIO
NS
AN
DA
NSW
ER
S
1A.
Wha
tar
eth
en
ear-
term
syst
emca
pita
lne
eds?
How
will
they
befu
nded
?
Det
ail
onpa
ge11
.E
xist
ing
cash
bala
nces
will
beus
edto
fund
capi
tal
proj
ects
.
lB.
Are
ther
ean
yn
ear-
term
deb
tis
suan
cepl
ans?
•Y
es,
are
fund
ing
ispl
anne
din
the
rate
plan
for
2015
tore
fund
the
2006
bond
s.
1C.
Ple
ase
prov
ide
adeb
tse
rvic
eco
vera
gesu
mm
ary
for
2012
,20
13,
and
the
ou
tye
ars.
Ple
ase
disc
uss
expec
tati
ons
for
futu
redeb
tse
rvic
eco
vera
gele
vels
.
•D
etai
lon
page
10.
Cov
erag
eis
plan
ned
toim
prov
eth
roug
hti
me
inpa
rtdu
eto
the
plan
ned
bond
refu
ndin
g.
2A&
B.
Ple
ase
disc
uss
rece
nt
reven
ue
and
expe
nse
tren
ds
and
expec
tati
ons
for
the
nea
r-te
rm.
-P
leas
epr
ovid
ea
2013
curr
ent
fina
ncia
lsu
mm
ary.
-H
owdo
esY
TDper
form
ance
com
pare
wit
hbudget
edex
pec
tati
on
s?
•R
even
ues
YTD
are
curr
entl
yun
der
plan
byab
out
3%du
eto
seas
onal
ity
and
fluc
tuat
ions
inth
ew
hole
sale
mar
ket.
Exp
ense
sar
e6%
unde
rpl
anat
this
tim
edu
eto
tim
ing
ofex
pens
es.
The
full
year
proj
ecti
ons
are
onpl
ansh
own
onpa
ge10
.
2C.
2014
—P
leas
epr
ovid
e20
14fi
nanc
ial
proj
ecti
ons
and
out-
yea
rpr
ojec
tion
sif
avai
labl
e.P
leas
edi
scus
s20
14fi
nanc
ial
expec
tati
ons,
high
ligh
ting
reven
ue
and
expe
nse
assu
mpti
ons.
•D
etai
lon
page
10.
For
2014
,ac
tual
budg
eted
num
bers
are
used
inth
era
tem
odel
s.Fo
rou
tlyi
ngye
ars,
the
rate
pla
nis
base
don
infl
atin
gth
e20
14bu
dget
son
vari
ous
perc
enta
ges,
i.e.
gene
ral
infl
atio
nat
2.5%
,he
alth
care
cost
sat
7%,
cons
truc
tion
cost
sat
4%et
c.R
educ
tion
sin
oper
atin
gco
sts
are
furt
her
assu
med
foll
owin
gth
eev
ery
oth
erw
eek
impl
emen
tati
onan
dth
efl
eet
conv
ersi
onto
CN
G.
3A.
Ope
rati
ons
—P
leas
edi
scus
ssy
stem
rate
s.H
owm
uch
have
rate
sin
crea
sed
annu
ally
inre
cent
year
san
dw
hat
are
exp
ecta
tio
ns
for
the
nea
r-te
rm?
•D
etai
lon
page
8.
How
dora
tes
com
pare
wit
hoth
ersy
stem
sin
the
regi
on?
•S
eeth
eco
mpa
riso
nch
art
onpa
ge5.
Ple
ase
disc
uss
any
plan
ned
spen
d-do
wn
ofth
era
test
abil
izat
ion
fund
.•
Plan
tous
eup
to$2
mill
ion
in20
14.
Thi
sw
ould
leav
ea
bala
nce
of$2
.7m
illio
n.
-v -v m z D ><
SOLI
DW
AST
EQ
UE
STIO
NS
AN
DA
NSW
ER
SC
ON
TIN
UED
3B.
Ple
ase
disc
uss
the
plan
ned
clos
ure
ofth
eC
ityla
ndfi
ll.
The
land
fill
isno
long
erre
ceiv
ing
any
mat
eria
lan
dth
ecl
osur
e/f
inal
capp
ing
wor
kis
curr
entl
yun
derw
ayan
dex
pect
edto
beco
mpl
eted
onbu
dget
in20
13.
Add
itio
nal
cost
sfo
rco
ntra
ctla
ndfi
llar
ein
clud
edin
O&
Min
the
rate
plan
.
3C.
Ple
ase
prov
ide
anupdat
eon
the
stat
us
ofC
ityco
ntr
acts
—l.R
l(n
owW
aste
Con
nect
ions
),JM
Kre
cycl
ing
(now
Was
teM
anag
emen
t),
and
oth
erco
ntr
acts
.
‘D
etai
lon
page
7.D
iscu
ssio
nsha
vebe
enin
itia
ted
onth
ere
cycl
ean
dya
rdw
aste
cont
ract
sup
for
rene
wal
in20
14.
3D.
Ple
ase
disc
uss
rece
nt
tren
ds
into
nnag
ele
vels
and
proj
ecte
dpe
rfor
man
ce.
•D
etai
lis
onpa
ge7.
Solid
was
teto
nnag
eis
expe
cted
tode
crea
sean
dya
rdw
aste
and
recy
clin
gto
incr
ease
.A
sto
reve
nues
,al
thou
ghth
ego
alis
tore
duce
land
fill
requir
emen
tsfo
rw
aste
disp
osal
,th
eor
gani
zati
onco
ntin
ues
toev
olve
into
am
ater
ials
hand
ling
orga
niza
tion
and
plan
sto
incr
ease
reve
nues
thro
ugh
the
sale
ofm
ater
ials
such
asde
mol
itio
nco
nstr
ucti
onde
bris
and
asph
alt
shin
gles
.
3E.
Hav
eth
ere
bee
nan
ym
ater
ial
chan
ges
toth
ese
rvic
ear
easi
nce
Fitc
h’s
last
rati
ngac
tion
that
may
have
adi
rect
impa
cton
the
syst
em’s
fina
nces
oro
per
atio
ns?
Are
any
expec
ted?
•N
o.
3F.
Hav
eth
ere
been
any
chan
ges
tofi
nanc
ial,
deb
t,or
oper
atin
gpo
lici
es?
•M
ost
rece
ntly
,th
edu
eda
teon
com
bine
dut
ilit
yse
rvic
ebi
llsw
asex
tend
edfr
om10
days
to15
days
.A
lso,
sinc
e20
10,
low
inco
me
assi
stan
cedi
scou
nts
wer
ein
crea
sed
to30
%fr
om25
%.
4.P
leas
ede
scri
bean
yoth
eris
sues
/ev
ents
that
coul
dim
pact
the
syst
em’s
fina
nces
and
/or
oper
atio
ns.
•E
very
oth
erw
eek
resi
dent
ial
was
teco
llec
tion
isa
sign
ific
ant
chan
geto
oper
atio
nsw
ith
both
City
Cou
ncil
support
and
posi
tive
feed
back
from
resi
dent
s.
-v -v m z >< r) 0 z -I z C m
Taco
ma
29
SEW
ERQ
UE
STIO
NS
AN
DA
NSW
ER
S
1A.
Ple
ase
prov
ide
the
five
yea
rca
pita
lpl
ansu
mm
ary
ofan
nual
amounts
expec
ted
tobe
spen
tan
dth
efu
ndin
gso
urce
s.•
Det
ail
onpa
ges
16an
d21
.
lB.
Are
ther
ean
yn
ear-
term
deb
tis
suan
cepl
ans?
Yes
,$5
2m
illio
nin
2016
($20
for
Sur
face
Wat
eran
d$3
2fo
rW
aste
wat
er).
1C.
Was
the
SRF
loan
agre
emen
tam
ended
tore
mov
eth
eac
cele
rati
onpr
ovis
ion?
•N
o.M
anag
emen
tpl
ans
toad
dres
sth
isin
the
near
futu
re.
2A.
Inth
ehi
stor
ical
audi
ts,
the
City
bega
nsh
owin
gth
ein
ter-
fund
taxes
asan
O&
Mex
pens
ein
fisc
al20
10,
wher
eas
itw
assh
own
asa
non-o
per
atin
gex
pens
epr
evio
usly
.W
hyw
asth
isch
ange
mad
e?H
owis
the
tran
sfer
mad
eto
the
gene
ral
fund
?W
hat
isth
efo
rmul
ath
atdet
erm
ines
the
inte
r-fu
ndta
xes
.
•It
was
mis
clas
sifi
ed,
itis
am
onth
lytr
ansf
erof
cash
toth
ege
nera
lfu
nd.
The
calc
ulat
ion
isba
sed
ongr
oss
reve
nues
,pr
inci
pall
yin
clud
ing
oper
atin
gre
venu
es,
inve
stm
ent
earn
ings
,re
ntal
inco
me
and
mis
cell
aneo
usin
com
e.E
xclu
sion
sfo
rth
eE
nvir
onm
enta
lS
ervi
ces
Util
ities
are
inve
stm
ent
inco
me
earn
edon
bond
cons
truc
tion
fund
san
dun
coll
ecti
ble
rece
ivab
les.
2B.
Infi
scal
2012
,th
eC
ityha
sa
new
expen
seli
neit
emfo
r“I
nter
-fun
dpay
men
tsfo
rse
rvic
es(h
ealt
hbe
nefi
ts)”
.H
oww
ere
tho
setr
eate
dpr
evio
usly
?It
also
app
ears
they
have
been
excl
uded
for
purp
oses
ofth
eC
ity’s
deb
tse
rvic
eco
vera
geca
lcul
atio
n?Is
this
the
unfu
nded
OPE
Bam
ou
nt?
•R
efer
enci
ngpa
ge3-
15of
the
2012
CAFR
,re
gard
ing
the
Env
iron
men
tal
Ser
vice
sfu
nds,
thes
ear
eO
&M
cost
sfo
rem
ploy
eehe
alth
and
dent
albe
nefi
tsw
hich
wer
epr
evio
usly
repo
rted
inth
e“s
alar
ies
and
wag
es”
line
item
.In
2012
,th
ehe
alth
care
bene
fits
wer
em
iscl
assi
fied
and
report
edin
the
inte
r-fu
ndpa
ymen
tsfo
rse
rvic
es(h
ealt
hbe
nefi
ts).
The
seco
sts
are
incl
uded
inth
ebo
ndco
vera
geca
lcul
atio
nsfo
rth
eut
ilit
ies.
Thi
sis
not
anun
fund
edO
PEB
amou
nt.
-o rn z ID ><
Taco
ma
30
SEW
ERQ
UE
STIO
NS
AN
DA
NSW
ER
SC
ON
TIN
UED
2C.
Wha
tis
the
$25
mil
lion
inu
nea
rned
reven
ue
onth
eba
lanc
esh
eet?
Thi
sis
the
liabi
lity
for
the
rate
stab
iliz
atio
nfu
nd.
Whe
nca
shis
tran
sfer
red
from
the
oper
atin
gfu
ndto
the
rate
stab
iliz
atio
nfu
nd,
the
tran
sact
ion
redu
ces
the
oper
atin
gre
venu
esan
din
crea
seth
elia
bilit
y—de
ferr
edcr
edit
san
dvi
ceve
rsa.
In20
13,
this
istr
eate
das
ade
ferr
edin
flow
asre
quir
edby
GA
SB.
2D.
Ple
ase
prov
ide
the
senio
rdeb
tse
rvic
epa
idan
dal
l—
indeb
tse
rvic
epa
id(i
nclu
ding
sub
ord
inat
eSR
Flo
ans)
for
the
pas
tfi
veye
ars.
Det
ail
ispr
ovid
edon
page
24.
2E.
Inou
rla
stre
view
,th
eC
ityan
tici
pat
edso
me
use
ofth
era
test
abil
izat
ion
fund
infi
scal
s20
13-2
015.
Isth
atst
illex
pec
ted
tooc
cur?
•Y
es,
and
the
deta
ilis
prov
ided
onpa
ge23
.
2F.
Ple
ase
prov
ide
yea
r-en
dpr
ojec
tion
sfo
rFY
2013
and
afi
veyea
rfo
reca
st.
•D
etai
lis
prov
ided
onpa
ge23
.
2G.
Ple
ase
prov
ide
adeb
tse
rvic
esc
hedu
lesh
owin
gam
ort
izat
ion
ofre
mai
ning
prin
cipa
lfo
rth
esy
stem
that
incl
udes
the
SRF
loan
s.•
Det
ail
ispr
ovid
edon
page
24.
3A.
Oper
atio
ns
—P
leas
epr
ovid
eth
en
um
ber
ofcu
stom
ers
infi
scal
s20
11an
d20
12,
incl
udin
gth
ose
serv
iced
byco
ntr
act
agen
cies
.D
etai
lis
prov
ided
onpa
ges
14an
d19
.
3B.
Ple
ase
prov
ide
sew
erfl
ows
for
the
pas
t5
year
s.•
Det
ail
ispr
ovid
edon
page
13.
3C.
Hav
eth
ere
been
any
op
erat
ion
issu
esat
any
ofth
efa
cili
ties
?N
ois
sues
wit
ha
mat
eria
lim
pact
onse
rvic
esor
cost
s.
3D.
Has
ther
ebee
nfu
rther
disc
ussi
onof
requ
irin
gte
rtia
rytr
eatm
ent
for
was
tew
ater
disc
harg
e?•
No,
this
isno
tan
issu
eat
this
tim
e.
3E.
Wha
tra
tein
crea
ses
wer
een
acte
dfo
rse
wer
rate
san
dsu
rfac
ew
ater
rate
sin
fisc
als
2011
,20
12,
and
2013
?W
hat
isth
eav
erag
em
onth
lybi
llfo
ra
mon
thly
usag
eof
7,50
0ga
llon
sav
g.w
inte
rw
ater
cons
umpt
ion?
•D
etai
lis
prov
ided
onpa
ges
14an
d19
.C
onve
rted
to7,
500
gall
ons,
the
mon
thly
bill
is:
2011
=$5
1.10
;20
12=
$53.
44;
2013
=
$55.
85;
and
2014
=$5
8.58
.
- m z >< 0 z z C m
Taco
ma
31
REC
ENT
AC
CO
MPL
ISH
ME
NT
SA
ND
AW
AR
DS
2013 •
APW
AP
roje
ctof
the
Yea
r,E
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3
City of TacomaEnvironmental Services Commission
OVERVIEWThe City of Tacoma (City) values a close relationship with its citizens. That relationship is essential increating fair, responsive, cost-effective wastewater, surface water and solid waste rates and programsdeveloped by Environmental Services Department.
The Environmental Services Commission (Commission) is a fifteen member group that advises City staffand the City Council on those rates and programs. Commissioners represent a cross section of Tacoma’sresidential, business and regulatory communities and are selected by the City Manager and/orEnvironmental Services Director to serve five-year terms.
TERMS OF SERVICEFive years, with staggered terms for Commission continuity. As terms expire, members may apply to bereappointed. Service is not limited to a specific number of terms.
MEMBERSThe Commission is composed of fifteen members representing business, residential and regulatoryconcerns. Since regulatory agency designates do not represent utility customer classes but still have astrong interest in rates, structures, and programs, they shall participate as any other member inCommission activities and discussion, but shall have no vote.
Commissioners represent the following classes of utility customers and interests:1. Large Business (e.g., hospitals, Tacoma Mall, manufacturers)2. Small Business (e.g., retail, restaurant, office)3. Developers (e.g., residential, commercial general contractor/developer, builders association)4. Commercial/Business Association (e.g., Chamber, Executive Council)5. Government Customers (e.g., Pierce County, Fife, Fircrest, Metro Parks Tacoma, Port of Tacoma,
Tacoma Public Schools)6. Government Customers (e.g., Pierce County, Fife, Fircrest, Metro Parks Tacoma, Port of Tacoma,
Tacoma Public Schools)7. Tribal/Environmental Interests (e.g., Puyallup Tribe, Muckleshoot Tribe, Citizens for a Healthy Bay,
Sierra Club)8. Multi-family Residential Interests (e.g., apartment landlord)9. Multi-family Residential Interests (e.g., apartment landlord)10. Residential Interests (Council district)11. Residential Interests (Council district)12. Residential Interests (Council district)13. Residential Interests (at-large position)14. Regulatory Agency/ex officio nonvoting member (Washington State Department of Ecology)15. Regulatory Agency/ex officio nonvoting member (Tacoma-Pierce County Health Department)
Tacoma has five Council Districts. Residential representatives are chosen from as many different districtsas seats are available. As each Commissioner ends his/her term, new candidates are recruited fromunrepresented Council Districts.
Every effort will be made to include representation from a wide variety of cultural, ethnic, gender andsocioeconomic backgrounds.
MEMBERSHIP CRITERIA• Either reside (residential), work (business) or own property within City limits and/or Environmental
Services Department service boundaries• Attend all meetings or notify the Chair or staff liaison if unable to attend• Designate an alternate if periodically unable to attend. (Alternate shall be allowed to vote.)
September 27, 2012
• Represent ratepayers in their customer class by participating in rate recommendations to the CityCouncil during rate years
DUTIESThe Commission reviews, advises and makes recommendations to City staff and the City Councilregarding:
• Residential and commercial programs and services• Short-term and long-range planning• Rates, rate structures and rate assistance programs• Capital Investment Program financing structures• Revisions to or new contracts for City-provided wholesale and retail services• City policies directly related to utility functions
Members shall be expected to consider the full interests of their customer class and report Commissiondiscussions back.
MEETINGSMeetings shall be open to the public. At the first meeting of each year, Commissioners:
• Elect a Chair and Vice Chair to one-year terms. The Chair shall lead the meetings and representthe Commission to the City Council.
• Set regular day, time and place to meet
The Commissioners:• Meet monthly with additional meetings as needed
STAFF LIAISONPrimary: Lorna Sutton (253) 573-2532 or [email protected]: Sara Best, (253) 502-2244 or [email protected].
APPLICATION PROCESSApplications for the Commission are accepted throughout the year. Commissioners are selected inFebruary. Additional appointments may be made at other times of the year for open or vacated positions.
Contact the staff liaison, Sara Best, for an application.
ABOUT ENVIRONMENTAL SERVICES DEPARTMENTEnvironmental Services Department is made up of four divisions: Solid Waste Management, WastewaterOperations, Sewer Maintenance and Science and Engineering. Environmental Services Departmentemploys more than 400 people with annual revenues of about $113 million to provide wastewater,surface water and solid waste services. Learn more at www.cityoftacoma.org/environmentalservices.
September 27, 2012
4Environmental Services Department
Customer Feed back Processes
Delivering superior customer service is a major goal of the Environmental Services Utilities. Thus wehave many avenues available to our customer base through which they may provide feedback to us. Thisdocument describes these processes.
TPU Customer Service CenterThe three Environmental Services utilities are billed through the same processes as the Tacoma Powerand Water utilities. Therefore, many of our customers call the first phone number on their bill and reachthe TPU call center. Some customer questions and feedback are handled by the TPU customer servicestaff. Issues that cannot be resolved by TPU staff are transferred to Environmental Services customerservice staff. Depending upon the issue, these customer interactions may be documented in SAP.
Environmental Services StaffThrough much of our public education information, we also publish numbers for the customers to calldirectly when they have specific issues with our services. For instance, we provide a number for thecustomer to call if they are experiencing a sewer back up. We track those calls and the resolution in SAP— whether that back up was due to the failure of a City owned asset or whether it was due to a failure ofa property owner’s asset. Monthly reports on this data are tracked and adjustments are made asneeded. Additionally, missed garbage pick-ups and other solid waste related feedback are also tracked.
CitvQAVery recently, the City Manager’s office has launched an on-line portal for customer feedback calledCityQA. This is a comprehensive site that is quickly expanding to involve all City services. The web pageprovides a link to TPU’s My Account website. Here customers can request services or registercomplaints. Ultimately, reporting on the customers’ feedback and the City’s responsiveness will beprovided out of this system.
Ad Hoc ProcessOf course, we don’t constrain our customers rigidly to the above processes. If customer calls one of ouroffices directly, approaches our staff in the field or calls their City Council member — no matter how theycontact us — we strive to help them solve their problem.
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olle
ctor
Dri
ver
1121
Sot
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Man
agem
ent (
SWE
I)pr
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tem
atet
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(mw
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atso
tdw
aste
)ge
nera
ted
with
inth
eC
tyof
Tac
crna
and
mre
npor
mtit
intin
rope
ratti
ngen
dm
alet
altd
ngth
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tepr
oces
sing
fadt
hen,
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cent
er,
farrd
ftll g
asco
rdm
ntsy
nlet
rti
gnnu
neaa
ter
prm
npan
dtr
eat s
yste
men
dtt
teT
acom
aL
eodf
t.SW
Mm
anag
esco
ntcm
erne
tvic
eM
tng,
necy
dltn
g,(r
eid
was
teen
dIt
005e
itold
heze
rdou
sW
aste
cont
ndpm
gtar
nnan
wet
asat
hvtb
tlste
tieg
mgt
dato
rycn
rnph
ance
foe
the
Tac
oma
Lan
Oft
iS
taff
ing
Req
uir
ed-.
166
En
das
ing
Saf
ety
OT
hce
rao
dC
rmto
mer
SeM
cep
colh
otw
)
Coll
ecti
on
Oper
atio
ns
Bu
sin
ess
Unit
101
Em
plo
yee
s
IL
r
