Upload
akhil-prasad
View
65
Download
11
Embed Size (px)
DESCRIPTION
a project on kal
Citation preview
ACKNOWLEGMENT I would like to I express my wholehearted gratitude to Dr. P.Krishna Kumar, Honorable
CEO and Secretary of Nehru Group of Institution and P.Krishna Das, Managing Trustee of
Nehru Group of Institution for allowing me to develop this project in their institution. I am
extremely thankful to Dr.P.Maniiarasan, principal, Nehru Institute of Engineering and
Technology, Coimbatore and to Dr. P.T. VijayaRajakumar, Director, Department of
management studies, Nehru Institute of Engineering and Technology, Coimbatore, for giving me
the wonderful opportunity to feel the corporate experience through this project. I am deeply
indebted to my faculty guide Mrs.Sathiya, Assistant professor, Department of management
studies, Nehru Institute of Engineering and Technology, Coimbatore, for his scholarly guidance,
valuable suggestions and encouragement throughout the duration of this project.
I wish to express my hearty thanks to Mr .Mohamed Areacode, General Manager, KAL for
granting me permission to do the project work in his esteemed organisation. I humbly express
my profound thanks to Mrs,Beena, HR manager, KAL for his constant encouragement and
support during the tenure of my work and guiding me to do this project
I also express my gratitude to the Parents, and dear friends without whom the project would
not have been successful. Above all, I wish to thank the almighty for giving courage and wisdom
to take up this project and complete it successfully.
JIJITHA A JOSEPH
DECLARATION
1
I, Jjijtha A joseph hereby declare that the project titled A STUDY ON EMPLOYEE
SATISFACTION IN KERALA AUTMOBILES LIMITED submitted to Anna university of
Technology, Chennai in partial fulfillment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION is a record of original and independent research
work done by me during July 2012 to August 2012 under the supervision and guidance of
Mrs.Sathiya, MBA Assistant professor , Nehru Institute of Engineering and Technology ,
Coimbatore and it has not formed the basis for the award of any Degree/ Diploma/ Associate
ship/ Fellowship or other similar title to any candidate of any university.
Date:
Place : Coimbatore JIJITHA A JOSEPH
2
1.Introduction
Employee satisfaction is the favouableness or unfavourableness with which employees
view of their work. It is a positive feeling about one's job resulting from an evaluation of its
characteristics. It is the result of employees perception of how well their job provides those
things that are viewed as important. A person with high level-of satisfaction hold positive
attitude about the job. While a person who is dissatisfied with his/her job hold negative attitude
about the job.
The study was aimed to determine the level of employee satisfaction of employees in
KAL. Through this study the investigator can give valuable suggestions for improving the
satisfaction level of employees and thereby increasing the overall productivity of the
organization.
Employees are the backbone of the organization. Production can be only increased when
workers are satisfied with their job. An increased employee satisfaction produces improved
performance in job. KAL believe that an increased employee satisfaction improved job
performance. So for the successful growth of the organization every worker must be satisfied
with the worker or job they perform. So if the management implement the suggestion given by
the researcher it will improve the overall performance of the organization.
1.2OBJECTIVES.
Primary objectives
To study the job satisfaction of employees in KAL.
Secondary objectives.
To identify the factors which influence the job satisfaction.
To study the attitude of the employees towards their organization.
To study the welfare facilities provided by the companies.
To suggest way to improve job satisfaction among the workers.
1.3Scope.
The study was aimed to determine the level of job satisfaction of employees in
KAL (Kerala Automobiles Limited). Through this study the investigator can give valuable
3
suggestions for improving the satisfaction level of the employees and thereby increasing the
overall productivity of the organization.
1.4Limitations of the study.
A deep study was not possible because of the time limit was the main constraint.
In some working units employees are not at the time of survey. Some were attend the
actual data.
The rules, norms and regulations of the organization might have promoted the
respondents to hid certain confidential matters, making the findings incomplete.
4
2.INDUSTRIAL PROFILE.
The Indian auto motive industry after licensing in 1991 has grown at spectacular rate on
an average of 17.6% for the last few years. The global automobiles manufacturers have found
huge potential market in no of developing countries. It is not only manufacture cars, customer
vehicles, two wheelers that are in these various countries in large numbers, but three wheeler
market is also quite large in these nations. We can see innumerate three wheelers running on
roads of various south east Asian countries like India, Thailand, srilanka , Pakistan, Philippines,
Nepal.
The Indian automobile industry is tenth largest in the world in an annual production of
approximately 2 Million units. Indian auto industry promises to become the major automotive
industry in upcoming years and industry experts are hopeful that it will touch to 10 million unit
marks.
In India Bajaj is the leader by making 70% of three wheelers. According to figures
released by Society of Indian Automobile Manufacturers (SIAM) the cumulative production data
for April- may 2009 shows production growth of 8.28 % over April – May 2008. In may 2009,
overall production grew by 6.53 % over the same month last year. In april 2009 production grew
at 10.19%
The passenger vehicle segment during may – april 2009 grew marginally at 1.68% over
same period last year. Passenger can grew by 3.29% until vehicles fell by
(-) 14.56% and multipurpose vehicles grew by 24.49% in the period. However the sales
in may 2009 for passenger vehicles fell in to negative territory with growth rate being (-) 0.79%
over may 2008.
Cumulative sales of commercial vehicles segment continued to register de growth. The
segment grew at(-) 13.08% during April-May 2009 as compared to same last year, while
medium and heavy commercial vehicles registered de- growth at (-) 36.64% light commercial
vehicles grew at 19.51%.
In may 2009 commercial vehicles sales fell by 14.77% compared to may 2008. M &H
carriage vehicle fell by 37.51% and less grew by 11.83%. Three wheeler sales recorded a
growth rate of 3.53% in april 2009. Mopeds, scooters, and motorcycles grew by 22.17%,
5
15.13%, and 12.23% respectively. Electric two wheeler segment registered a growth rate e
month of (-) 46.36%. In the month of may, two wheelers sales registered a growth of
12.45%.The period from April-may 2009 saw automobile exports declining with rate of (-)
2.69% with all segment except passenger vehicles registering a de-growth. Commercial vehicles,
three wheelers segment recorded growth of (-) 45.61%, (-) 15.44% & (-) 9.68% respectively
during April-May 2009, passenger vehicle segment grew by 36.57% in this period. In may 09
however, overall export grew by 5% with two wheelers and passenger vehicles segment
registering positive growth.
6
3.COMPANY PROFILE
Kerala Automobiles ltd is one of the premier three wheeler manufactures in India. The
company is situated at Aralumoodu. Which is about 16 km away from the capital of Kerala near
the national highway stretched to Kanyakumari. It was-incorporated on 15 th march 1978. Kerala
automobiles Ltd is a public sector company under the Government of Kerala.
Kerala automobile limited started its operation with 164 employees where the capacity of
production was only 52 vehicles per year. Initial technology for production of three wheeler was
in collaboration with al capital investment of 72.2 crore which is farther extended in 126.13 crore
of which 3.23 crore being the share of state government and the rest financed by instruction like
IDE, 1FCI and SBT. The company was registering losses in the initial year of production. Kerala
Automobiles ltd started with the production of petrol engine three wheelers and 1988 on wards
the company forayed in to the production of diesel version of three wheelers Kerala Automobiles
ltd was first company to introduce diesel version of three wheelers Kerala Automobiles ltd was
the fist company to introduce diesel engine three wheelers in the country.
Just as that of any public sector automobile establishment the gestation period had many
ups and downs. The company has manufactures and marked around 82000 three wheelers during
the last 20 years. At present Kerala Automobiles ltd export about 10% of its total production,
major exporting destination are Bangladesh, Iran, Maxico, Nepal, Nigeria, Sudan, Srilanka,
Egypt. The company was able to earn about $9456 from foreign exports. The research and
department wing of the company has been engaged in the development of four stroke petrol
engine conforming to the Bharath second emission norms. Kerala Automobiles ltd has also
engaged in the production of sophisticated precision components for space application to VSSC
on demand.
Kerala Automobiles ltd has three ware house in Delhi Sonipet and Ludhiana. The
company enjoys a major market share in North Indian states such as Delhi, Hariyana, Panjab,
and Rajastan. The powerful and study of KAL. Vehicles had made the company more popular in
the modern states KAL three wheelers are also setting in small number of Kerala and Tamilnadu.
The company has liaison offices at Delhi and Coimbator KAL has invited application for making
fresh dealers from Karnataka. Thus KAL is spreading its operation. The company got ISO 1991
7
certificate on 9th Augest 2001. certificate is got on the category of manufacture and serving of
three wheelers. It is a greate achievement on the history of Automobiles ltd.
The company is getting all kind of support from Government of Kerala without which
would not have been possible to achieve the present level of promising state of affairs. KAC is
now in the path of progress and is looking a head in to future with confidence.
Now KAL not produce petrol model auto rickshaw because the petrol model because
there is no demand for the product and now produce defibering machine.
MISSION
To provide value added service and products to the customers and earn reasonable
profit.
VISSION
To become the top three wheeler automobiles manufacturing in 10 years.
QUALITY POLICY
The management and employees of Kerala Automobiles are committed to develop,
manufacture market and service three wheelers enhancing customers satisfaction through a
process of continual improvement of its quality management system.
PRODUCT PROFILE
PETROL MODEL
Petrol auto rickshaw, regular 3 wheelers.
In this model was the first born member of Kerala Automobiles ltd group. Production of
this model started with 1984. It has the advantage of easy handling and has a fuel affiance of
24.4 kmpl.
New look auto rickshaw
The production of model was started in 1998 it was mainly for export purpose this model
has the features of more shortage space better efficiency of 24,2 kmpl.
Petrol delivery van
Production of this model was started 1984 its chassis is provided with a closed today tray
Petrol 3 wheeler chassis
8
The production of this model was started in 1985. This has an portion of a closed tray or
an open tray. The production of the available petrol models has stopped due to non-compliance
of their vehicle with BSIL norms.
DIESEL MODEL
Diesel auto trailers
The production of this model was started in 1984. It is similar to petard pick up van. It
has a petrol option and has a mileage of 35 kmpl.
Diesel auto trailers
The production model was started in 1988 this was built with the aim of transporting
heavy cargos. The loading tray of this model is long bigger and loan.
Diesel chassis
Diesel chassis of KAL comes in 3 different models.
1. 4360 chassis - self starts
2. 4325 chassis - shorter rope starts
3. six seater chassis - provided with layered chassis.
4. Diesel six seater auto rickshaw jumbo
This model is often referred as diesel limousine 3 wheeler. The chassis is 2 layered
additional absorbs are provided for comfort audits mileage is 30 kmpl.
Kerala mx 400
This is the latest model of KAL. This model has the unique features such as tigger tyres-
strong universal joint and axle assembly upgraded gears and G1400 engine. The fuel efficacy of
this model is 30 kmpl in standard condition.
Defibering machine
Now the company is also manufacturing sophisticated component to be used in
space program of VSSC/ISRO and defibering machine for coifed of Kerala. The
defibering machine is used for making fiber from the coconut shell. It changed the
9
traditional method of fiber making from coconut shall in to a new efficient and economic
method. The machine reduces manpower and time consumption.
3.1DEPARTMENT AND WORKING.
There are 12 departments in KAL.The size of the department depends on
the importance and complexity of the function of department. The various
departments of KAL are as follows:
1)Administrative department
2)Purchase department
3)Finance department
4)Human resource and management
5)Marketing department
6)Research and development department
7)Planning department
8)Production department
9)Machine shop department
10)Quality assurance department
11)Stores department
12)Service and spare parts
3.1.1. ADMINISTRATION DEPARTMENT
FUNCTIONS
1. INSURANCE
2. MEDICAL ASSISTANCE
3. SAFETY MEASURES
4. WELFARE MEASURES
5. INCENTIVES/ALLOWANCE
6. RECEPTION
10
COMMITTEE
i.Magazine committee
ii.Labor committee
iii.Estate committee
iv.Canteen committee
v.Scrap committee
Uniform
Pista green shirt, black trouser are provided to all workers free.
Stitching allowance given to all workers.
i.Rs 30/month for women workers.
ii.Rs 250/month for male workers.
Advertisement: Some organizations demands for advertisement as
promotion for programs, in magazines, diaries etc. The photos that are advertised is
brought to the organization, and then only the money is paid. To print the KAL diary,
administration department approaches different firms for advertisement to reduce cost. It
has a long time regular advertisement providers.
Furniture: It is bought and supplied by the administrative department. The
repair work is also done by this department.
Retirement: Administration department arranges a send off function in the
portico on the day of retirement of an employee. The company car is arranged to take him
home. He will be given a gift and a party will be arranged.
Supplying the government calendar from collecting it from the
government press is the duty of administrative department.
Funeral arrangement: In the case of demise of an employee, Rs 5000 will
be given to the family to carry out funeral function. Rs 3000 will be given to the close
relative of the died person.
Garden: the garden is maintained by the administration department.
11
Head load workers: The wage of head load workers is paid by the
administration department.
License Renewal : It’s the job of the administration department to renew
the license of company every year. If the license is not renewed, the company cannot
work. The industrial license application is given in the form-2. It is according to the rules
– 4 , 12.The application for renewal is sent along with the duly filled in ‘form-2’ and the
Chelan of Rs. 75,000 and the names and details of Board of Directors. Original factories
license will also be sent along with this and it is renewed and a new license is issued back
to the company. The license is renewed from :
3.1.2. PURCHASE DEPARTMENT.
Purchase streamlines the flow of material required for production at right quality, at right
time & right quantity.
The department activity depends up on activities of planning department & marketing
department. The department is responsible for procurement of raw materials, its supply, and
service. The raw materials and purchase charts for finished goods must be bought & delivered to
the plant based on information from marketing department, planning department prepare sales
plan to purchase department.
ABC analysis is used to for purchase. The order that is placed for ‘A’ category is before
one week, for ‘B’ before one month and for ‘C’ items before six months. The materials manager
handles the responsibility for ‘A’ quality products, ‘B’ quality for assistant manager and ‘C’ with
assistant engineer (purchase). There is a purchase committee is formed for the purpose of bulk
purchase of product. This department also uses vendor rating and vendor evaluation techniques.
If rating of vendor is ‘B’ grade they will encourage the vendor to promote to ‘B’ grade. If they
don’t come with their expectations, the company will delete vendors name from the list.
PURCHASE CYCLE.
Purchase department plays an important role in the functional departments of an
organization. It ensures smooth flow, high quality, and reliable raw materials for production. The
purchase department functions are depends on the activities of many departments. The marketing
department prepares sales plan and forwarded to planning department. Planning department
12
verify it and make a list of materials required and sent to purchase departments. The activities of
purchase department are enclosed in a circle.
13
PURCHASECYCLE
14
FUNCTIONS
15
PURCHASE PLAN
INVITING QUOTATIONS
NEGOTIATION
PURCHASE PROPOSAL
APPROVAL OF PROPOSAL BY PURCHASE COMMITTEE
PURCHASE
ORDERFOLLOW UP
LORRY RECIEPT
G R N PREPARATION (PROV)
QUALITY ASSURANCE
RECORD OF ITEMS
RETURN TO STORE
FINAL GRN
RETURN TO PURCHASE
Purchase proposal.
Preparation of purchase orders.
Prepare purchase follow up.
Verify and receive dispatch.
Check GRN to accounts.
Sending GRN to suppliers.
Requesting the store for return of rejected materials.
Send materials returned document to suppliers.
PURCHASE COMMITTEE
Purchase committee consists of production manager, quality manager, materials and
accounts manager. Normally purchase about 15000 is dealt by purchase committee. Below these
senior engineer dealt with it. If above 15000 the senior engineer should forward to purchase
committee. The purchase committee shall study and forward its recommendations to MD
through GMC (finance). Final approval is made MD normally purchase committee meets twice a
week.
3.1.3.Finance department
Finance department is life blood of business. The responsibility of raising money lies on
the finance department. Effective finance administration depends up on the efficiency of
procedure, and practices adopted by the enterprise. It is the duty to maintain all statutory books
and registers required under the company act. The finance statements of the company is prepared
under the conventional accrual basis as a going concern complying with accounting standards
prescribed under company act 1956.
FUNCTIONS.
There are lot of functions associated with the functioning of
finance department.The Good Received Note (GRN) issued by store department are received by
the purchase department and sent to finance department to for preparing the voucher. It analyses
the supplier account.Regarding the sales finance department is associated with preparation of
sales tax return, payment of incentives, warranty claim settlement, attending sales tax hearings,
16
Verification of accounts. It receive, withdraws, payment of cash to the employees. It settles the
salary, payment of retainer fee, physical verification of cash, payment of vouchers. The
finalization of department functions include analysis of ledger, rectification of errors, Assisting
internal audit, Assisting in AG’s audit, preparation of annual report.
3.1.4.HUMAN RESOURCE DEVELOPMENT
Personal management is an important branch of business management. It
constitutes a key to managerial action. It constitutes a key to managerial action & key to
managerial action and it success. Personal manager comprises those activities that have
aligned by a separate personal department under charge of a staff and service manager
known as personal manager. For effective HRM, KAL formed separate personal
department headed by Personal manager.
OBJECTIVES
Reduce absenteeism from 10 % to 5 % in course of one year.
Improve employee satisfaction by 10 %
To enable individual employee to improve by 5% in the course of one year
FUNCTIONS OF HR DEPARTMENT
The recruitment of labour extensive in manufacture area in KAL and estimation of man
power requirement is made through estimating production requirements. The company strives to
maintain proper recruitment, selection, and utilization of manpower to suit organization needs.
The human needs of company are catogorised in to managers, supervisors and workers.
RECRUITMENT AND DEVELOPMENT
There are three types of recruitment in KAL. They are
Direct recruitment
Employment exchange Direct recruitment is done through advertisement in newspapers,
before they will notify in exchanges. The post of helper, typist, office assistants, stenos etc is
done through PSC. Another way of recruitment is through employment exchanges. It is through
compulsory notification act. For that they will produce a notification act certificate. There is an
interview board or committee. It includes HR Manager, and other outside subject experts as the
direction of government.
17
For higher post they will conduct only interview. Then the merit list is prepared as per the
class wise quotation from government KASSR. Then final list is published.
TRAINING AND ADMINISTRATION
In KAL an organized program is not followed. Manager is sent for training programs
outside the organizations. Workman can undergo a training period of 6 months on a trade of their
own choice, working hours, and office functions. The working time is set by management.
DEARNESS ALLOWANCE
Government DA
It is otherwise called fixed DA. It is fixed by government for higher posts till junior
executive. It is 123% of basic pay.
Allowances
Washing allowance: Rs 30 / month as uniform washing allowance
Stitching allowance: Rs 250/ year for men
Rs 35/ year for women
Special allowance: Rs 15/ months to senior tradesman
Risk allowance: Rs 50/ month subjected to all existing conditions
Shift allowance: First shift Rs 3.00
Second shift Rs 2.50
Third shift Rs 5.00
Provident Fund
(As per PF act 1952)
12% of the salary (Basic + DA) is paid to Provident Fund account from the salary of the
employee. The same amount will be provided by the employer to the PF account. The 12 % of
both employee and employer is statutory. But the employee can voluntarily pay additional
amount more than 12% to the PF account. But the employer don’t have to pay accordingly as
the employee pays, other than employer’s 12% share.
Around 8.33% of the 12% of PF share of the employer will go to the Pension fund of the
employee.
The interest of the Provident Fund is 8%.
An employee can take money (as loan having no interest) from PF account(employee
share) twice in an year. He can also take money for education, marriage(up to 60%), home
18
construction(up to 90%) etc. The proof of such things should be provided such as building plan,
approval from authorities, engineer etc for construction, marriage certificate copy, invitation etc
for marriage after the function and statement from bank etc for education. The employee may or
may not repay the amount taken from the PF account (as loan).Generally there is no need to pay
back the money. This loan amount is permitted from the employees share of 12% of basic salary
that he pays every month. The employee cannot take money from the 12% of the employer’s
share to PF.
The account section pays the PF in the bank with the ‘common PF account number’ of
the company and gives the Chelan to HR section. The company has its own single PF account
number as whole for all the employees. Each and every individual employee has their own
personal PF account numbers. The HR department prepare the list of employees with their
individual PF account numbers and sends it to the PF office along with the Chelan.
If the monthly PF of an employee is not paid by the company, the MD of the company
may get imprisonment.
Leaves
Casual leaves - 20
Medical leave - 10 full day leave/20 half day leave
Earned leave/annual leave : The employees have the right to take 1 earned leave for every
20 working days(20:1)(based on factories act). But the management has the right to put forward
attractive plans in front of the employees to motivate them. Earned leave can be encashed. The
maximum number of earned leaves that can be encashed are 300 days.
In KAL the earned leave ratio is as:
Managerial category - 11:1
Workmen category -13:1
Holidays
KAL follows a systematic method for deciding holidays in an year. There can be up to 13
holidays in an year. Out of these 4 days are national holidays-jan26, may1, aug15, oct2.The
remaining festival holidays are decided by the management and workers committee.
Total number of leaves in an year
19
Annual - 30
Casual - 20
Medical - 10
Holidays - 13
Week Sundays- 52
________________________
TOTAL LEAVES- 125 /year.
Performance appraisal policy
o It should be in prescribed form.
The performance appraisal shall be conducted annually in the case of
workmen. In the case of supervisors and above, the appraisal shall be conducted half
yearly during the period from January to june and july to December.
The entries in the performance appraisal form shall be clear and precise
and shall be based on the officer’s personal observation of the work and conduct of
workmen.
The entries shall be made by the officer in his own hand or type written by
him and shall be kept confidential ad the report shall be under the safe custody of the
personnel department.
If there are any adverse of such nature that the workmen needs an advice
or admonition only, the concerned Head of Department shall render such advice of
admonition. In more serious cases, the head of department shall give opportunity to the
concerned to submit explanation. The intimation to the workman together with his reply,
if any, shall be kept in the personal file.
The confidential record shall be prepared by the officer under whom an
employee is working and shall be submitted to the head of the department who shall
countersign it, adding his own remarks, if any.
Fixation of Pay:
The pay of workman promoted from a lower post to a higher post will be fixed as
follows:
20
(1) If any increment is due to him in the lower post on the date of his
promotion, such increment will be added to his pay in the lower post.
(2) One notional increment will be added to such pay in the lower post.
(3) If the pay so arrives at coincides with a stage in the scale of pay in the
higher post, his pay in the higher post will be fixed at that stage.
3.1.5.Marketing department
In KAL Marketing department is under the control of marketing manager. The activities
of his department are directly reported to MD. This department identifies the customers, interact
them and find out their needs and thus figure out the market potential of various products.
Management is a pre-requisite for the successful operation of any business enterprise.
Marketing management shall be responsible for the after service activities of company. The
marketing department shall maintain a register showing details of warranty claims against each
vehicle. Marketing determines the needs of customer and sets out the pattern of production of
goods and services necessary to satisfy their needs.
COMPETITORS
Major competitors include
Bajaj automobile ltd
Piaggio greaves
Ape
TVS
Minor competitors
Sitara auto
Devi auto
Auto industries
Market share
KAL has a share of 3-4% where as Bajaj Ltd is leading market share of 78% in India
Market segmentation
It follows geographical segmentation
21
For selling the product company needs special approval of concerned states.
KAL products are mainly focused on farmers, drivers and low income groups.
FUNCTIONS
The marketing department ensures that the company’s products are marketing to various
outlets, taking in to consideration the demand for various types of vehicles at various outlets.
Appointment of dealers
Dispatch of vehicles
Payment to dealers
Responding to enquiries
Preparation of sales and dispatch plan
Collect the feedback information of product and conduct periodic market survey
Termination of dealers
Advertisement and sales promotion
Transportation management
Contract review
Advertising policy:-
Company will meet half of the advertising expenditure of the dealer, up to a maximum of
0.5% of total turnover of the dealer for the previous quarter. If the dealer does not available
advertising amount within a quarter balance amount will be carried over to subsequent quarters.
Minimum of the three consecutive advertisement release in newspaper at ht etime of
appointment of a new dealer such case company will meet the express. Corporate advertsisind
during local festival like deepavali, holi & in case of any model change.
3.1.6.RESEARCH AND DEVELPOMENT
This department designs the model of products and provides information about various
items, which the company can produce. This department is under the control of the marketing
manager.
In KAL, R&D department provides information about the various products which can be
provided by the company.
Design section:
22
Based on the market study done by the marketing department and competitors, the
marketing section decides the design for the product.
Italian design is the basic design adopted for the Indian 3 wheeler industry. In KAL, they
designed the petrol model in 1984. In 1985 they designed the diesel engines vehicles. KAL
designed the tipper, bottle carrier, jumbo, 4 stroke petrol engine vehicle etc.
KAL product engineering section has the computerized design system and testing
equipment to ensure the international standards. Experienced engineers have transformed the
basic Italian model.
The latest trends in production is to provide fuel efficient and eco-friendly vehicles.
Company is introducing engines of bharat stage-3.
Major achievements
Introduced diesel engine 3 wheeler in the market for the first time.
Introduced 6 seater diesel engine 3 wheelers.
Development of aerodynamic design.
3.1.7 PLANNING DEPARTMENT
Planning department lies the base for all other managerial functions of the management.
All the major functions are performed with the framework of plans lay down by the department.
The main function of planning department is to issue material to the concerned authorities. All
the incoming raw materials are delivered to Quality Assurance department. The QA department
done the inspection and if the materials are meeting the quality requirement it will sent to stock
and record in the computer and collected item are distributed. If the materials are not up to mark
the stored department prepares the rejection note and sent to planning department.
This department mainly concentrating on production, marketing, storing and all other
managerial functions of the management. It is mainly concentrating on scales planning. But also
maintenance the material planning and production planning. They are taking the decision on
market targeting, market mix, priority of raw materials (A,B,C,D,E ) etc. Based on the
information from the marketing department, they produce monthly target. Then the target will
send to the concerned department. If any faults happen, then make correction after discussing
with the GM.
23
3.1.8 PRODUCTION DEPARTMENT
As KAL is a manufacturing concern, the production department is the crux of all
operation. They manufacture various components of vehicle especially gearbox components and
finally assemble to make the vehicle. On the basis of monthly production target, the planning
department makes allocation and distribution of materials to different production department.
KAL has installed capacity to produce 1600 unit per month. But now only 300-400 vehicles are
manufactured. There are 6 sub departments are present under the production department.
The entire work flow is divided into 3 major processes
1) MOP(management oriented process)
2) COP(customer oriented process)
3) SOP(support oriented process)
1.MOP deals with the market representative(MR) and IQA. In order to achieve the
targeted profit, required steps are taken by them. It is concerned with providing good of good
quality at a competitive price. For this purpose the quality assurance department is established.
2. COP deals with making the customer satisfied by providing all the services they
require. Various departments are covered under COP. They are marketing, designing, planning
etc.
3. SOP is concerned with providing necessary services that supports the MOP and COP.
SOP do also play an important role in the organization. Unless SOP is not working at 100%
efficiency, it is not possible to provides quality goods on time. SOP covers various departments
like – stores, HRD, QA etc.
3.1.9. MACHINE SHOP
Machine shop producers the sub pairs which are required for the production of the
finished goods. Tool room is a part of this. The maintenance of the tool room is done at tool
room for production. As per the planned schedule. The store issue the material required for the
production in a weekly manner, Gear selector, steering road etc are produced in the plant. The
shop is under the control of the Sr. Engineer .
Heat Treatment:-
Here the components are heat treatment this station includes.
24
Muffler furnace
Gas car building furnace
Induction hardening etc.
These are under high temperature. Pallet trucks are used to transport the material since
the temperature is very high. The tempered and hardened units are tested by the quality control
unit
TOOLS DEPARTMENT
The maintenance of tool is done in the tool room department. The consumable tool
requires frequent maintenance. KAL also receive products from organization such as VSSC,
KELTRON etc. These projects include of certain components and are carried out here.
Assembly:-
Production manager is the head of thisdepartment. Gear assembly, engine assembly
vehicle assembly, handle assembly etc are the main fuctions. It holds sub assembly, Doom
Aasembly etc.
Line Assembly:-
Line assembly is one of the main assembly section. There are main two stages in
line assembly.
Paint shop-
Junior engineer is the head of this department. The painting works of the finished goods
are done here, before the painting the products are sending to the pre-treatment section. It is
called as tank process.
The various steps:klean chemi -> water -> blast chemi(de-rusting) ->water -> seal
chemi -> De-act chemi.
It is done to avoid the resting. A crane is used for cleaning. A pre-treatment is done
before painting. Small components are spray painted using conveyer belt. After that the
components are sending to the locator for drying.
3.1.10. QUALITY ASSURANCE DEPARTMENT
25
The main aspect of these departments to check and maintain the quality of finished as
well as incoming materials. The finished goods go through three stages of inspection. They are:-
Vehicles inspection
Test running
Final inspection
Objectives:-
Cost reduction
Quality- checking
Providing all suggestions
Wastage control
Higher productivity
Reduce defects of implant items by10%
Create a cultural among the employees of the company towards” total
quality” concepts and higher productivity through planned training for all employees
Direct and prevent non conformance defects as early as possible and
climate them through appropriate change to the quality management system.
To reduce the percentage of vehicle with break pedal problem. 30% to 5%
To reduce the defects of following components in the production
department to less them 10%
Quality Policy:-
The management and employees of KAL are committed to development, manufacture,
marketing & service three wheelers, meeting customer needs through a proves of continual
improvement of its quality management system.
Functions:-
In order to maintain the quality policy and objectives the incoming materials an in plant
materials and finished goods under go several inspections in different stages. Chemical lab is
also plays a major are in Quality Assurance Department.
The critical activities:-
26
Incoming inspection
In process inspection
Fabrication
Finished vehicle calibration
Calibration.
3.1.11.STORES DEPARTMENT
The success of the business largely depends up on efficient and effective stores. Stores
are the place where the raw materials. Semi finished goods and finished goods are kept after the
production. Stores department comes under GM (production). KAL follows ABC analysis for
inventory storage.
According to the nature of items stores are kept:-
Store I: hardware items, painting items, rubber parts, gear items etc.
Store II: Bearing components, location assembly battery
Store III: Casting, forging, sheet metal items.
Store IV: Raw materials, pipe wool.
It follows ABC analysis for the inventory
Inventory Control:
A. Items will store only before one week
B. Items will store only before one month
C. Items will store before 6 month
A- Required 70% of the total price, B- items required the 20% and C- items
required to 10%
The main items is store are , hardware items, rubber parts, gear items, sheet metal
items, raw materials, pipe wood etc
Classification & codifications:-
27
Materials stored are classified according to their nature& usage. All the items are
given part no. as cod and having tag.
In addition to then\ main store there is a sub unit also. The store keepers record
the data of materials on the bin card and adjust the store balance. The entire information
is entered in to the computerized store ledger system called card-x, which give systematic
and accurate record. Verification is done at every end of the final year. Actual stock is
compare with the stock shown the ledger. Store keeper are the concerned authority are
responsible for any difference in stock level.
Critical Activities:-
Receiving of raw materials and storage of item
Issuing of materials
Dispatch of rejected materials
Receiving, dispatch and storage of finished goods
Disposal of scraps
Periodic stock verifications
Preparing of documents for central department
3.1.13 MAINTANANCE DEPARTMENT
Maintenance department functions under the control of manager (production). This
department undertakes the work of electrical, mechanical, and civil maintenance. The
maintenance procedure is done as team work of supervisors and technicians. Maintenance work,
which can’t be settled by the department, is done by licensed contractors and outside exports.
Functions:-
There are mainly two types of maintenance are conducted at KAL
Preventive Maintenance
Breakdown Maintenance
Preventive maintenance:-
28
It is carries out to increase the lifespan of the machine. It is classified as daily, weekly,
quarterly and yearly maintenance.
Initial activities in preventive maintenance includes
Prepare schedule for preventive maintenance
Check availability of machines for planned data
If the machine is not available for planned data reschedule it.
Check availability of spares
Place indent with purchase department
Stores spares in sub store
Allocate technicians
Do the preventive maintenance
Check the completeness of preventive Maintenance
Prepare the monthly report
Break down maintenance:-
It is carried out at the time of breakdown of machines, when the breakdown of machines
is informed by the concerned trade man. If a number of machines are breakdown at a same time
then the machines are prioritized on the basis of loss of breakdown per hour
Activities in breakdown maintenance
Check the nature of complaints whether the complaints is mechanical.
Civil or electrical
Check minimum stock level spares
Check spare parts procurement through purchase department
Allocate the technicians for repair work
If the maintenance department can’t rectify it obtain the service of
engineers from others
Complete maintains and repair work handover the machine
3.1.12.SERVICE & SPARES DEPARTMENT
29
The main function is to provide quality services to the customer. It is under the control of
marketing department.
Functions:
Collect feedback report from marketing department about the products.
Collecting the field complaints.
Pre-delivery inspection.
Framing customer satisfaction.
The company providing free service campaigns along with dealers once in 6 months or
annually.
Coupon service: It is done as an after sales service this service is based on particular
period or kilometers whichever is earlier. The coupons are received from the customer and send
the accounts department and credit note is prepared.
The service based on service period is as follows:
Distance Period(within
days)
Amount(Rs.)
500 30 75
1000 60 75
2000 90 100
3500 120 100
4500 150 100
5250 180 100
Warranty settlement
A warranty settlement is given to the vehicle for 6 month from the date of purchase or till
6000km, whichever is earlier. Warranty is not valid for the rubber parts. In case of damages,
dealer will fill up warranty service claims. Maintaining chassis number, engine number and the
date of sale will send to the company. KAL identifies the batch number and accept it if the case
is genuine.
30
4.RESEARCH METHEDOLOGY.
4.1Statement of the problem.
To study the job satisfaction of employees in Kerala Automobiles Ltd, Aralumoodu.
4.2Research Design
It is a descriptive study based on the survey method data are collected from the
respondent through questionnaire. Descriptive research is used on obtain information concerning
the current status of phenomenon to describe "what exist" with respect to variables or conditions
in a situation.
4.3Data collection methods
The study is mainly based on both primary and secondary data.
Primary Data
Primary data was collected through questionnaire and direct interview with the workers
of KAL.
Secondary Data
Secondary data was collected through company records and reports, magazines, journals,
text books, projects and websites.
4.4Sampling Method
For the purpose of the study I am selected 50 respondents according to convenience
sampling method. Questionnaire supplied to various departments to elicit their response.
4.5sample size
A sample size of 50 respondents was taken from the employees of KAL for the purpose
of conducting the study.
4.6Analysis
Percentage analysis.
31
5.DATA ANALYSIS AND INTERPRETATION.
AGE WISE CLASSIFICATION OF RESPONDENTS
TABLE 5.1
CHART 5.1Sl.NO. Age in years No. of respondents Percentage1. 20-30 15 30%2. 30-40 20 40%3. 40-50 15 30%
TOTAL 50 100
20-30 30-40 40-50 TOTAL0
20
40
60
80
100
120
No. of respondentsPercentage
Inference:The above table indicates most of the respondents belong to the age group between 30-40
years category.
32
GENDER OF THE EMPLOYEES
TABLE 5.2
CHART 5.2
Male Female TOTAL0
20
40
60
80
100
120
No of respondentPercentage
Inference:
The above table infers that 62% of the respondents are male and 38%of the respondents
are female.
33
Sl.NO Gender No of respondent
Percentage
1. Male 31 62%2. Female 19 38%
TOTAL 50 100
MONTHLY INCOME OF THE RESPONDENTS
TABLE 5.3
Sl.NO Income Frequency Percentage 1. 5000-10000 20 40%2. 10001-15000 9 18%3. 15001-above 21 42%
Chart 5.3
5000-10000 10001-15000 15001-above0
5
10
15
20
25
FrequencyPercentage
Inference: The above table infers that 42% of the respondents income is above 150001, 40% of
the respondents income between 5000-10000and ,18% of the respondents income between 10001-15000.
34
EXPERIENCE OF RESPONDENTS IN THE ORGANIZATION
TABLE 5.4
Sl.NO. Experience in the organization
Frequency Percentage
1. 1-10 11 22%2. 10-20 19 38%3. Above 20 20 40%
Total 50 100%
CHART 5.4
1-10 Year 10-20Years Above 20 Years Total0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that 40% of the respondents serve for above 20 yrs experience in the organization. 38% of the respondents serve for 10-20yrs. 28% of the respondents serve for 1-10yrs.
35
NATURE OF WORK
TABLE 5.5
Sl.NO Opinion Frequency Percentage1. Easy 17 34%2. Normal 13 26%3. Difficult 20 40%
TOTAL 50 100%
CHART 5.5
Easy Normal Difficult TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 40% of the respondent the nature of the job is difficult,34% of the respondent the nature of the job is easy,26% of the respondent the nature of the job is normal.
36
WORK PROBLEM
TABLE 5.6
Sl.NO Opinion Frequency Percentage1. Always 20 40%2. usually 17 34%3. sometimes 13 26%
TOTAL 50 100%
CHART 5.6
Always usually sometimes TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 40% of the respondent always cause problem due to excess work load,34% of the respondent usually cause problem due to excess work load,26%of the respondent sometimes cause problem due to excess work load.
37
PROMOTION POLICY
TABLE 5.7
Sl.NO Opinion Frequency Percentage 1. Highly satisfied 5 10%2. Satisfied 15 30%3. Dissatisfied 30 60%
TOTAL 50 100% CHART 5.7
Highly satisfied Satisfied Dissatisfied0
5
10
15
20
25
30
35
FrequencyPercentage
Inference:
The above table infers that, 60% of the respondents are dissatisfied with the promotion
policy,30%of the respondents are satisfied with the promotion policy, 10% of the respondents
are highly satisfied with the promotion policy .
38
SUFFICIENT REST TIME
TABLE 5.8
Sl.NO Opinion Frequency Percentage 1. To great extent 5 10%2. Sometimes 20 40%3. Not at all 25 50%
TOTAL 50 100% CHART 5.8
To great extent Sometimes Not at all0
5
10
15
20
25
30
FrequencyPercentage
Inference:
The above table infers that, 50% of the respondent not get sufficient rest time ,40% of the
respondent sometimes get sufficient rest time, 10% of the respondent to great extent get
sufficient rest time.
39
FRINGE BENEFITS
TABLE 5.9
Sl.NO Opinion Frequency Percentage 1. Highly satisfied 13 26%2. Satisfied 15 30%3. Dissatisfed 22 44%
TOTAL 50 100% CHART 5.9
Highly satisfied Satisfied Dissatisfed TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 44% of the respondents dissatisfied with the frienge benefit,30%
of the respondents satisfied with the frienge benefit,26% of the respondents highlysatisfied with
the frienge benefit.
40
LEAVE POLICY
TABLE 5.10
SLNO Opinion Frequency Percentage1. Good 27 54%2. poor 13 26%3. Very poor 10 20%
TOTAL 50 100%CHART 5.10
Good poor Very poor TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 54% of the respondent have opinion that the leave policy is good,26% of the respondent have opinion that the leave policy is poor,20% of the respondent have opinion that the leave policy is very poor.
41
WORKING ENVIRONMENT
TABLE 5.11
S.NO Opinion Frequency Percentage1. Excellent 17 34%2. Good 13 26%3. Poor 20 40%
TOTAL 50 100%CHART 5.11
Excellent Good poor TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that 40% of the respondents are feel poor with the working environment,34% of the respondents are feel excellent with the working environment,26%of the respondents are good with the working environment.
42
CANTEEN FACILITIES
TABLE 5.12
SL.NO Opinion Frequency Percentage1. Excellent 20 40%2. Good 11 22%3. Poor 19 38%
TOTAL 50 100%CHART 5.12
Excellent Good poor TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that ,40% of the respondents opinion is excellent about the canteen facilities,38% of the respondents opinion is poor about the canteen facilities, 22%of the respondents opinion is good about the canteen facilities.
43
MEDICAL FACILITIES
TABLE5.13
SL.NO Opinion Frequency Percentage1. Highly Satisfied 21 42%2. Satisfied 17 34%3. Dissatisfied 12 24%
TOTAL 50 100%
CHART 5.13
Highly Satisfied Satisfied Dissatisfied TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers, 42% of the respondent opinion is that they are highly satisfied with the medical facility,34% of the respondent opinion is that they are satisfied with the medical facility,24% of the respondent opinion is that they are dis satisfied with the medical facility.
44
FUNCTIONING OF TRADE UNION
TABLE 5.14
Sl.NO Opinion Frequency Percentage 1. Highly Satisfied 27 54%2. Satisfied 15 30%3. Dissatisfied 8 16%
TOTAL 50 100% CHART 5.14
Highly Satisfied Satisfied dissatisfied TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 54% of the respondent are highly satisfied with the functioning of
trade union,30% the respondent are satisfied with the functioning of trade union,16%the
respondent are dissatisfied with the functioning of trade union.
45
JOB SECURITY
TABLE 5.15
S.NO Opinion Frequency Percentage1. Good 20 40%2. Poor 17 34%3. Very poor 13 26%
TOTAL 50 100%CHART 5.15
Good Poor Very poor TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that 40% of the respondents opinion is good about the job security,34% of the respondents opinion is poor about the job security,26% of the respondents opinion is very poor about the job security.
46
PARTICIPATE IN DECISION MAKING
TABLE 5.16
SLNO Opinion Frequency Percentage1. Agree 21 42%2. Disagree 23 46%3. Moderate 6 12%
Total 50 100%CHART 5.16
Inference:
The above table infers that, 46% of the respondents are disagree with the participate in decision making, 42% of the respondents are agree with the participate in decision making, 12% of the respondents are moderate with the participate in decision making.
47
Agree Disagree Moderate Total0
10
20
30
40
50
60
FrequencyPercentage
48
PROPER RECOGNITION FOR VALUABLE CONTRIBUTION
TABLE 5.17
SLNO Opinion Frequency Percentage1. Agree 8 16%2. Disagree 32 74%3. Moderate 10 20%
CHART 5.17
Agree Disagree Moderate0
5
10
15
20
25
30
35
FrequencyPercentage
Inference:
The above table infers that, 74% of the respondents disagree with proper recognition for valuable contribution , 20% of the respondents moderate with proper recognition for valuable contribution,and 16% of the respondents agree with proper recognition for valuable contribution.
49
RELATIONSHIP BETWEEN EMPLOYEE AND MANAGERS.
TABLE 5.18
SLNO Opinion Frequency Percentage1. Agree 25 50%2. Disagree 5 10%3. Moderate 20 40%
CHART 5.18
Inference:
The above table infers that, 50% of the respondents agree with good relationship between employee and manager, 10% of the respondents disagree with good relationship between employee and manager.40% of the respondent moderate with relationship between employee and manager.
50
Agree Disagree Moderate0
5
10
15
20
25
30
FrequencyPercentage
ENOUGH TIME TO SPENT WITH FAMILY
TABLE 5.19
SLNO Opinion Frequency Percentage1. Yes 26 52%2. No 24 48%
TOTAL 50 100%CHART 5.19
Yes No TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 52% of the respondent have opinion that they have enough time to spent with family and 48% of the respondent have not enough time to spent with family.
51
STRESS OR PRESSURE DURING WORKTABLE 5.20
SLNO Opinion Frequency Percentage1. Always 29 78%2. Usually 2 4%3. Sometimes 19 38%
TOTAL 50 100%CHART 5.20
Always Usually Sometimes TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, majority of the respondents are always affected by stress or pressure during their work.
52
NEW OPPURTUNITY
TABLE 5.21
SLNO Opinion Frequency Percentage1. Yes 17 34%2. No 33 66%
TOTAL 50 100%CHART 5.21
Yes No TOTAL0
10
20
30
40
50
60
FrequencyPercentage
Inference:
The above table infers that, 66% of the respondent will not go for new oppurtunity and 34%will go if they get new oppurtunity.
53
6.FINDINGS,SUGGESTIONS&CONCLUSION.
6.1FINDINGS.
Mojority of the employees age is between 20-30.
38% of employees are female and 68% are male employees
42% of the respondents income is above 150001, 40% of the respondents income between 5000-
10000 and 18% of the respondents income between 10001-15000.
40% of the respondents serve for above 20 yrs experience in the organization, 38% of the respondents
serve for 10-20yrs. 28% of the respondents serve for 1-10yrs.
40% of the respondent the nature of the job is difficult,34% of the respondent the nature of the job is
easy,26% of the respondent the nature of the job is normal.
40% of the respondent always cause problem due to excess work load,34% of the respondent usually
cause problem due to excess work load,26%of the respondent sometimes cause problem due to excess
work load.
60% of the respondents are dissatisfied with the promotion policy,30%of the respondents are
satisfied with the promotion policy, 10% of the respondents are highly satisfied with the promotion
policy
50% of the respondent not get sufficient rest time ,40% of the respondent sometimes get sufficient
rest time, 10% of the respondent to great extent get sufficient rest time.
44% of the respondents dissatisfied with the frienge benefit,30% of the respondents satisfied with the
frienge benefit,26% of the respondents highlysatisfied with the frienge benefit.
54% of the respondent have opinion that the leave policy is good,26% of the respondent have opinion
that the leave policy is poor,20% of the respondent have opinion that the leave policy is very poor.
40% of the respondents are feel poor with the working environment.
38% of the respondents opinion is poor about the canteen facilities
42% of the respondent opinion is that they are highly satisfied with the medical facility
54% of the respondent are highly satisfied with the functioning of trade union,30% the respondent are
satisfied with the functioning of trade union,16%the respondent are dissatisfied with the functioning
of trade union.
40% of the respondents opinion is good about the job security.
54
46% of the respondents are disagree with the participate in decision making, 42% of the respondents
are agree with the participate in decision making, 12% of the respondents are moderate with the
participate in decision making.
74% of the respondents disagree with proper recognition for valuable contribution , 20% of the
respondents moderate with proper recognition for valuable contribution,and 16% of the respondents
agree with proper recognition for valuable contribution.
50% of the respondents agree with good relationship between employee and manager, 10% of the
respondents disagree with good relationship between employee and manager.40% of the respondent
moderate with relationship between employee and manager.
52% of the respondent have opinion that they have enough time to spent with family and 48% of the
respondent have not enough time to spent with family.
Majority of the respondents are always affected by stress or pressure during their work.
66% of the respondent will not go for new oppurtunity and 34%will go if they get new opportunity.
55
6.2SUGGESTIONS
Female employees should give equal priority.
Employees should be provided with more salary.
The nature of the job should be moderate.
The work load should be reduced.
The promotion policy should be changed on the basis of performance measurement.
Employee should provide sufficient rest time.
Provide proper working environment.
Canteen facility should be improve.
To maintain good relationship between managers and employees.
Provide proper recognition for valuable contribution.
Reduce the stress by involving in other activity.
To provide good medical facility.
Involve each employee in decision making.
To provide proper training for the employees.
56
6.3CONCLUSION
Employees are the backbone of an organization. Production can be only increased
when workers are satisfied with their job. An increased employee satisfaction produces
improved job performance. Each and every individual employee is responsible for the
successful performance or running of an organization. The study is being conducted in
KAL. Which is one of the premiere three wheeler manufacturing company in India.KAL
believe that an increased employee satisfaction produces improved job performance. So
for the successful growth of the organization every worker must be satisfied with work or
job they perform. So if the management implements the suggestion given by the
researcher it will improve the overall performance of the organization.
57
BIBLIOGRAPHY.
Ashwathappa.K(2002):Human Resources and Personnel Management,Tata Mc Graw Hill Publishers,New Delhi.
Kothari C.R(2000):Research Methodology,Wishwa Prakasham,New Delhi. Tripathy P.C(2001):Human Resourse Management,Sultan Chand and sons,New Delhi. Prasad L.M(2001):Human Resourse Management,Sultan Chand and sons,New Delhi.
58
QUESTIONNAIREA STUDY ON EMPLOYEE SATISFACTION IN KERALA AUTOMOBILES LIMITED
Respected Sir / Madam,
I am JIJITHA A JOSEPH doing MBA programme in NEHRU INSTITUTE OF ENGINEERING AND
TECHNOLOGY. As a part of my academic course I am required to do project on EMPLOYEE
SATISFACTION IN KERALA AUTOMOBILES Ltd, Aralumoodu. I present before you a questionnaire to be
answered by you for the purpose of my study.
Thank you
JIJITHA.A.JOSEPH
1. Name :
2. Department :
3. Age :
a) 20-30 b) 30-40 c) 40-50
4. Sex :
a)Male b)Female
5.Monthly income
a)5000-10000 b) 10001-15000 c)15001-above
6.Experience:
a)1- 10 years b)10-20 years c)Above 20 years
7.Opinion regarding nature of work?
a)Easy b)Normal c)Difficult
59
8.Do you feel any work problem due to excess work load
a)Always b)Usually c)sometimes
9. Are you satisfied with promotion policy adopted by the KAL
a)Satisfied b)Dissatisfied c)Highly satisfied
10. Do you get sufficient rest time
a)To a great extend b) Sometimes c)Not at all
11. Are you satisfied with the fringe benefits given by the KAL
a) Satisfied b)Dissatisfied c) Highly satisfied
12. Your opinion about leave policy adopted in the KAL
a) Good b) Poor c) Very poor
13.what is your opinion about the work environment in KAL
a) Excellent b)Good c) poor
14. What is your opinion about the canteen facilities in KAL
a) Excellent b)Good c) Poor
15. Are you satisfied with the medical facilities provided by the KAL
a) Satisfied b)Dissatisfied
60
16. Your opinion about the functioning of trade union
a) Satisfied b) Dissatisfied c) Moderate
17. Your opinion about job security in KAL
a) Good b)Poor c)Very poor
18. There is a good relationship between employees and managers
a) Agree b) Disagree c) Moderate
19. Employees are free to participate in the decision making
a)Agree b.) Disagree c) Moderate
20. Do you feel that your job is suitable for your skill and qualification
a) Agree b) Disagree c) Moderate
21. Proper recognition is given to the employees for their valuable contribution
a) Agree b)Disagree c) Moderate
22. Are you getting enough time to spend with your family
a) Yes b) No
23.Do you have faced any stress or pressure during your work?
a)Always b)Usually c)Sometimes
24.Would you leave the organization if you get a new opportunity
a)Yes b) No
25. Suggestions if any:
61
62