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A NEWSLETTER OF SIM PROFESSIONAL DEVELOPMENT
NOVEMBER 2016MCI (P) 196|04|2016
pd.sim.edu.sg
Details on page 4
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HIGHLIGHTS
A imed at inspiring mindset change, imparting leadership skills, and initiating business networking, the Singapore
Management Festival 2016 (SMF) stayed true to its commitment to meet evolving learning challenges. Since its inception, SMF has integrated some of SIM’s most well-recognised hallmark events, namely Annual Management Lecture (AML) and SIM Interest Group Convention (IGC), into an expanded three-day forum to provide a deeper and more focused learning experience for its participants.
In its second year running, this one-of-the-kind forum continued the trend of
SINGAPORE MANAGEMENT FESTIVAL 2016LEADERS OF THE FUTURE
curating some of the best management thinkers and business leaders to share practical insights and discuss real-world experiences. The theme for SMF 2016 is “Leaders of the Future - Passion, Purpose, Performance”, which is about living life in the right order.
International management experts Dr Marshall Goldsmith, Kevin Gaskell and Prof Gordon Hewitt led the charge in days one and two to spotlight leadership wisdom and strategy foresight that transcended industries and culture. A diverse selection of local and regional leaders wrapped up day three with discussions focused on specific trends, issues and challenges.
For the first time, SMF was held on home ground at the SIM Headquarters Performance Arts Theatre. The crowd of over 1,000 participants, many of whom came from the C-suite and senior management, had the opportunity to explore the campus and engage in numerous fringe activities happening at the Performance Arts Theatre atrium.
At their booth, principal partner Six Capital brought its innovative online strategy-based game TAGG into the physical world. Tagged as “the online strategy game that delivers real world returns”, TAGG takes on the familiar genre of turned-based strategy games, complete with fantasy characters and avatars, to allow players to tap into currency markets with their skills and have a chance to earn real profits.
Copyright © 2016 Singapore Institute of Management. To republish any part of this article, please contact SIM via e-mail at [email protected] for permission.
- Dr Marshall Goldsmith, World’s No. 1 Leadership Thinker
Giving yourself a purpose adds clarity
to all actions and decisions.
““
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FUNDED
FUNDED
PERSONAL MASTERYDATE MONTH LEVEL PROGRAMME SIM
MEMBERNON-
MEMBER
CREATIVITY & INNOVATION [email protected] | 6248 9407
5 - 6 DEC 2,3,4 EDWARD DE BONO'S SIX THINKING HATS METHOD 963.00 1,123.50
PERSONAL EFFECTIVENESS & PRODUCTIVITY [email protected]| 6248 6137
1, 2 & 8 DEC 2, 3 MASTERING PERSONAL EFFECTIVENESS AND EMOTIONAL COMPETENCEemail: [email protected]
Tel: 6248 9419
1 - 2 DEC 3,4,5 SOLVING COMPLEX PROBLEMS - A SYSTEMS THINKING APPROACH 963.00 1,123.50
2 DEC 1,2,3 FISH!™ EXPERIENCE: BRINGING PASSION TO WORK AND LIFE 642.00 738.30
6 - 7 DEC 1,2,3 ORGANISING YOURSELF FOR MAXIMUM EFFECTIVENESS 749.00 866.70
COMMUNICATION - SPOKEN [email protected] | 6248 9422
1 - 2 DEC 1,2,3 HOW TO SPEAK WITH GREATER CONFIDENCE, PURPOSE & IMPACT 642.00 738.30
1 - 2 DEC 1,2,3 PRACTICAL COMMUNICATIVE BUSINESS ENGLISH 642.00 738.30
8 - 9 DEC 3, 4 PRESENTATION ESSENTIALS 909.50 1,048.60
5 - 6 DEC 1, 2, 3, 4 THINK ON YOUR FEET® 1,016.50 1,177.00
29 - 1 NOV / DEC 2, 3, 4 POWERFUL PRESENTATIONS 1,605.00 1,926.00
BUSINESS ALIGNMENTDATE MONTH LEVEL PROGRAMME SIM
MEMBERNON-
MEMBER
MANAGEMENT FUNCTION [email protected] | 6248 9414
5 - 7 DEC 2, 3 THE JOB OF THE MANAGER (JOMAN): ESSENTIAL MANAGERIAL TECHNIQUES 1,337.50 1,605.00
5 - 7 DEC 4, 5 THE JOB OF THE MANAGER (JOMAN): ESSENTIAL LEADERSHIP SKILLS 1,712.00 2,086.50
7- 9 DEC 2, 3 SKILLS FOR SUPERVISORY MANAGEMENT 802.50 963.00
21, 22 & 2 NOV / DEC 2, 3 THE JOB OF THE MANAGER (JOMAN): ESSENTIAL MANAGERIAL TECHNIQUES
email: [email protected] Tel: 6248 9419
FINANCE & LEGAL [email protected] | 6248 6137
1 - 2 DEC 2, 3, 4 BUSINESS CONTRACT LAW FOR NON-LEGAL PROFESSIONALS 642.00 749.00
MARKETING [email protected] | 6248 9411
5 - 6 DEC 2, 3, 4 MANAGING BRAND EQUITY & POSITIONING 695.50 802.50
Management Levels : 1 - Administrative & Support 2- Supervisors, Executives & Emerging Managers 3 - New Managers 4 - Managers 5 - Senior Managers & Directors 6 - C-Suite
- Hsieh Tsun-Yan, Chairman and Lead Counselor of LinHart Group
Your actions can inspire others to dream more, learn more, do more and become more. Find out how you can be an inspiring leader with SIM Executive Programmes.
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SKILLS ALIVE
Warrior or Worrier?Stress Management Strategies
In a city filled with pressure, deadlines and demands, it is inevitable that people working and living in the city will be stressed. With limited resources in a small city and an ever increasing workforce, stress will always be lurking around the corner. The cost of stress and the hours lost in productivity are rising every year. Do not allow stress grow and consume your life. Equip yourself with the latest stress management techniques to combat and dissipate your anger.
WORKSHOP OUTLINE• Appreciate the cause and value of stress• Managing your emotions during stress and• Use three effective techniques to dissipate your stress
Michael Lum started his own training consultancy in 1995. He is an AMA and NLP Licensed Trainer, ICF Coach, IACT Stress Management Consultant, 6 Seconds EQ and Center for Body Language Trainer. He is also an author of 4 books: I Once Wore Diapers, Who Broke My Rice Bowl?, From Beggars to Millionaires and Make The World Your Oyster. In 2003, he won the ABC True Hero Award for his community work. Michael is also an adjunct faculty with SIM University.
JANUARY 14 2017 (SATURDAY)
SIM MANAGEMENT HOUSE
9 AM TO 12 NOON
$ 15 STUDENTS
$ 35 SIM MEMBERS
$ 40 UNISIM / SIM GE ALUMNI
$ 45 NON-MEMBERS
SIM MEMBERS ARE ENTITLED TO USE THEIR 2017 SIM MEMBERSHIP EVENT PASSES.
REGISTER BY JANUARY 6, 2017
DATE MONTH LEVEL PROGRAMME SIM MEMBER
NON-MEMBER
STRATEGY FORMULATION [email protected] | 6248 9414
1 - 2 DEC 2, 3, 4 FROM OPERATIONAL MANAGER TO STRATEGIC THINKER 1,027.20 1,284.00
5 - 6 DEC 3, 4, 5 DESIGN THINKING FOR BUSINESS SUCCESS 1,091.40 1,284.00
ORGANISATIONAL ALIGNMENT
PEOPLE MANAGEMENTDATE MONTH LEVEL PROGRAMME SIM
MEMBERNON-
MEMBER
DIVERSITY MANAGEMENT [email protected] | 6248 9407
8 - 9 DEC 1,2 BUILDING RELATIONS @WORK 481.50 556.40
8 - 9 DEC 1, 2, 3 WORKING EFFECTIVELY WITH ALL PERSONALITY TYPES 749.00 866.70
TEAM DEVELOPMENT [email protected] | 6248 9407
7 DEC 3, 4, 5 TALENT ENGAGEMENT THROUGH STRENGTHS 535.00 642.00
8 - 9 DEC 1, 2, 3 HUMAN RELATIONS SKILLS AND EQ TECHNIQUES 535.00 642.00
12 - 13 DEC 1, 2, 3 INTERPERSONAL TOOLS FOR SUPERVISORY EFFECTIVENESS 535.00 642.00
Management Levels : 1 - Administrative & Support 2- Supervisors, Executives & Emerging Managers 3 - New Managers 4 - Managers 5 - Senior Managers & Directors 6 - C-Suite
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FINENESS & WELLNESS
Dining Etiquette for Today’s Business WorldDine and entertain with confidence and style!
Table manners have always played an important part in making a favourable impression. Mastering the art of fine dining adds to the competitive edge in today’s sophisticated social and business climate. Whether you are hosting lunch for a client, having lunch with a prospective employer or dinner with a business associate, your table manners speak volumes about you. Learn the art of fine dining and make a favourable impression in this highly interactive workshop that will help you project confidence and authority. It includes a three-course tutorial luncheon guaranteed to heighten your dining skills.
WORKSHOP OUTLINE• Taking your seat and napkins • Host and guest-of-honour Duties• How to do a proper and good toast • Posture at the table and excusing yourself• Styles of eating • Western table layout and proper use of cutlery• Place setting maps • Dining do’s and don’ts• Ways of eating various types of foods
Teo Ser Lee is the Founder and Director of Protocol Academy Pte Ltd, Singapore’s pioneer in etiquette and protocol services. Ser Lee is trained and certified by The Protocol School of Washington where she specialises in Corporate Etiquette & International Protocol. She caters to mid and top level executives who wish to enhance their self-confidence, heighten their communication skills, outshine their competition and increase their bottom line. Customised seminars are geared to educate, motivate and meet the needs of today’s busy executives.
Amongst her achievements are five beauty titles: Ms Singapore International, Ms Singapore World, Ms Singapore Globe, 1st Runner-up of Ms Queen of the Midnight Sun (International pageant), and Ms Friendship Globe (International Pageant).
NOVEMBER 26 (SATURDAY)
NUSS SUNTEC CITY GUILD HOUSE SUNTEC CITY MALL, TOWER 5 #02-401/402 SINGAPORE 038983
11 AM TO 1 PM
$ 70 SIM MEMBERS
$ 75 UNISIM / SIM GE ALUMNI
$ 90 NON-MEMBERS
SIM MEMBERS ARE ENTITLED TO USE THEIR 2016 SIM MEMBERSHIP EVENT PASS WITH A TOP-UP OF $20
REGISTER BY NOVEMBER 18
INNOVATION & QUALITY MANAGEMENT GROUP
Visit to Sheng Siong Group - 2015 Innovation Excellence Award
Sheng Siong Group Ltd is one of the largest listed companies on the Singapore Exchange as of June 2016 with a current market capitalisation exceeding $1.3 billion.
Most recent awards it won include “The Enterprise of the Year Award”, “Innovation Excellence Award” and the “Best of the Best” retailer in Singapore. In March 2013, Sheng Siong received the HACCP certification for its various handling processes and attained ISO 22000:2005 certification in January 2016 with further training, sharing of knowledge and upgrading of their handling processes. With consistently strong financial results and its active community involvement, Sheng Siong Group has gained much recognition in the marketplace.
The CEO, Mr Lim Hock Chee, was recognised for his clear leadership strategy which balances corporate growth and governance, and drives progress through innovation. He was conferred with the award of “Best Chief Executive Officer” under its category of companies at the Singapore Corporate Awards in August 2013.
Find out how Sheng Siong Group delivers quality products at reasonable prices together with good service, via direct bulk purchasing, supply chain management and adoption of technologies to increase their productivity.
*Note: All participants will be subjected to clearance from Sheng Siong Group Ltd. All participants will be required to provide the following information: Name, NRIC No., Designation, Organisation/Company Names.
PROGRAMME1.00 pm Registration at Yew Tee MRT station1.30 pm Depart to Sheng Siong head office2.00 pm Greetings and introduction video2.10 pm Site tour Brief introduction to Sheng Siong’s distribution centre Safety rules Warehouse visit (Level 2, Grocery) - Receiving - Pick-to-Light & Dispatching Warehouse visit (Level 1) - Frozen storage - Central vegetables/Fruit packing & processing2.55 pm Informal chat cum refreshments3.10 pm CEO Sharing by Mr Lim Hock Chee (in Mandarin with English slides)4.30 pm Q & A session and interaction Group photo session4.45 pm End of visit5.00 pm Back to Yew Tee MRT station
NOVEMBER 18 (FRIDAY)
REGISTRATION AT YEW TEE MRT STATION 61 CHOA CHU KANG DRIVE, SINGAPORE 689715
1 PM – 5 PM
REGISTRATION FROM 1 PM, REFRESHMENTS FROM 2.55 PM
$ 40 IQMG MEMBERS
$ 50 SIM MEMBERS
$ 55 UNISIM | SIM GE ALUMNI
$ 60 NON-MEMBERS
SIM MEMBERSHIP EVENT PASS APPLICABLE
REGISTER BY NOVEMBER 11
ONLY for NEW Sign-up IQMG MembersBe one of the first 10 to sign up as IQMG Members and receive an attractive gift
worth $15.
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NOVEMBER 24 (THURSDAY)
SIM HEADQUARTERS, 461 CLEMEN-TI ROAD
7 PM – 9 PM
REGISTRATION & DINNER FROM 6.30 PM/SHARING SESSION FROM 7 PM
$ 10 CIG MEMBERS$ 12 SIM MEMBERS$ 15 UNISIM | SIM GE ALUMNI$ 20 NON-MEMBERS
REGISTER BY NOVEMBER 10
DECEMBER 3 (SATURDAY)
KARAOKE MANEKINEKO SINGAPORE 6 RAFFLES BOULEVARD, #03-208/209 MARINA SQUARE, SINGAPORE 039594
6.30 PM TO 10.30 PM
REGISTRATION & DINNER FROM 6.30 PM/SHARING SESSION FROM 7 PM
$ 45 ITG MEMBERS$ 50 SIM MEMBERS$ 55 UNISIM | SIM GE ALUMNI$ 60 NON-MEMBERS
REGISTER BY NOVEMBER 23
INFORMATION TECHNOLOGY GROUP
Knowing Me Knowing YouEssential Tips for Success in China
Many businesses are looking for a foothold in China and seek to tap on its strong growth and expanding middle class. With a solid economic expansion coupled with rapid market transformation and determined reforms, China is no longer just the world’s largest factory but also an increasingly attractive destination for consumer services and businesses. However, despite pro-business efforts, there are still many challenges for businesses trying to break into the China market.
TALK OUTLINE• Learn essential tips for aspiring entrepreneurs looking to venture into the China market• Top five growth sectors in China• Learn the art of networking• Decoding cultural differences for a successful partnership in China
Korea Study Trip Sharing SessionYear-end member’s networking cum karaoke
It’s the time again for some festive fun amidst some business learning. The ITG committee members will be sharing their experiences from the Korea Study Trip in April 2016.
Hear from Lim Wei Wah, Director of Asia IT Site Operations, Microsoft and Dr Tan Kow Wah, CEO of AKW International Pte Ltd, and ITG committee members, as they share their insights into how leading IT and media companies like Microsoft Korea, Munhwa Broadcasting Corporation (MBC) and Ewha Womans University (institute of higher learning) continued existence depended on IT as an enabler and quality improvement as disruptive innovation to compete in a highly competitive global arena.
Tuck into a sumptuous buffet dinner, while you belt out some tunes during the singing session! You could also be one of the lucky winners to walk away with attractive prizes.
Limited seats and registration is on a first-come, first-served basis.
SIM | TOASTMASTERS CLUB
Secrets of Your SignatureDoes it Matter?
Are you baffled or fed up that, despite your qualifications and experience, your peers/colleagues get all the promotions and perks; or that your business competitors drew away your customers? Do you find it difficult to save, despite annual increments? As business owners, do you want more referrals from customers and free publicity of your products/services? Learn how to analyse/interpret your own signature so that by modifying part of it, you can increase your business opportunities.
WORKSHOP OUTLINE• Accelerate recognition from your bosses/clients/customers• Accumulate wealth (without relying on illegal means)• Minimise the pains of minor ailments• Incorporate the ‘X’ factor in your signature
*Note: This workshop does not deal with graphology, handwriting analysis or feng shui*
Stephanie Lim has been in the life insurance industry for 24 years. Having observed thousands of clients’ signatures, she discovered some surprising secrets of their signatures that distinguishes the high nett worth clients from those struggling to make ends meet. She had helped many to modify/change their signatures, resulting in career advancement, business expansion, improved financial status and even health.
Lee Yi Shyan is the Executive Advisor of OUE Limited and a serving Member of Parliament. Prior to joining OUE Limited, he served in the Singapore government as the Senior Minister of State in the Ministry of Trade & Industry (MIT), Ministry of National Development (MND) and Ministry of Manpower (MOM) over a period of 10 years. In MTI, Mr Lee had chaired or served in a number of high-level bilateral councils with China, Middle East, Russia and Africa. Mr Lee graduated with a Bachelor of Chemical Engineering from the National University of Singapore in 1986, and moved on to complete executive programs at the Harvard Business School in 1997 and Tsinghua University in 2001.
DEC EMBER 3 (SATURDAY)
SIM MANAGEMENT HOUSE 41 NAMLY AVENUE
2 PM TO 5 PM
REGISTRATION FROM 1.45 PM REFRESHMENT FROM 3.15 PM
$ 30 TM I MEMBERS$ 35 SIM MEMBERS$ 40 UNISIM | SIM GE ALUMNI
$ 45 NON-MEMBERS
REGISTER BY NOVEMBER 25
CHINA INTEREST GROUP中华企业管理协会
7
Cynthia Zhai has been a professional trainer, speaker and coach for the past 12 years and has helped senior executives from MNCs and government bodies with their voice and speeches to speak with impact and conviction, engages and inspires people to embrace change and take action. She has appeared several times as a guest speaker on Mediacorp 938Live’s programme Voice and Hong Kong’s Radio 3.
Transform Your Vocal Presence Elicit confidence when you cultivate your voice and presence through practical activities on breathing techniques. Develop your voice resonance to sound mature, authoritative and credible even under stressful situations. Learn how to speak with impact and feel your voice come alive.
WORKSHOP OUTLINE• Speak with an authoritative voice to command attention and inspire action• Develop the quality of your voice to enhance your vocal presence• Develop voice dynamics to command attention, convey passion and inspire your audience into action• Overcome sharp and shrill tone to develop a voice that projects authority• Develop voice resonance to speak with an authoritative and also warm and caring voice
Conversations That MatterEffective people skills will help you gain an advantage to be a leader among your peers. This workshop provides a platform for you to get on a fast track of cross learning in a networking setting. Network with other people managers and HR practitioners to share on current people issues and challenges faced in their respective work area and how they addressed them.
WORKSHOP OUTLINE:• 7 habits of ineffective people management• 8 skills commonly practised by effective people managers• How to avoid common people problems
Yap Mei Cheng has more than 20 years of combined experience in HR development and management. Her experience spans across industries such as pharmaceutical, manufacturing of electronic components, consumer electronics and semi-conductors equipment, as well as a telco call centre. Besides setting up training departments and retail service centres regionally, her key strength lies in curriculum design and development of customised programmes.
*There will be free flow of non-alcoholic beverages!*
DEC EMBER 3 (SATURDAY)
THE LOUNGE, SIM MANAGEMENT HOUSE, 41 NAMLY AVENUE
9 AM TO 12.30 PM
REGISTRATION FROM 8.45 AM, REFRESHMENTS FROM 10.15 AM
$ 35 HURIG MEMBERS
$ 45 SIM MEMBERS
$ 50 UNISIM | SIM GE ALUMNI
$ 55 NON-MEMBERS
REGISTER BY NOVEMBER 25
HUMAN RESOURCE INTEREST GROUP
Visit to Immigration & Checkpoints Authority2015 Singapore Quality Award with Special Commendation
The Singapore Immigration & Checkpoints Authority (ICA) was formed on April 1, 2003. With the mission of ensuring the security of Singapore’s borders against the entry of undesirable persons and cargos through Singapore’s land, air and sea checkpoints. ICA also administers and upholds laws on immigration, citizenship and national registration fairly and effectively. As a security agency, it also conducts operations against immigration offenders in Singapore.
The 2015 Singapore Quality Award, with special commendation, is a strong validation of ICA’s efforts in achieving organisational excellence. The award not only affirms ICA’s position as a global leader in border security and identification, but also recognises ICA’s exemplary achievements in the introduction of several world-first, innovative and game-changing initiatives.
Come experience an interactive journey into how the Business Excellence (BE) framework is used to systematically develop capabilities in leadership, people, process and customer management, which are key drivers of productivity at ICA.
PROGRAMME2.30pm Registration at ICA3.00pm Welcome address by ICA 3.05pm Presentation on Innovation & Service Excellence in ICA3.35pm Q & A session4.00pm Informal chat cum refreshment4.15pm Group photo taking4.25pm Site tour of eLobby & iCollect5.00pm End of visit
(SIM reserves the right to make any changes to the programme at any time due to unforeseen circumstances.)
INNOVATION & QUALITY MANAGEMENT GROUP
DECEMBER 7 (WEDNESDAY)
IMMIGRATION & CHECKPOINTS AUTHORITY ICA BUILDING, 10 KALLANG ROAD, SINGAPORE 208718
2.30 PM – 5 PM
REGISTRATION FROM 2.30 PM
$ 30 IQMG MEMBERS
$ 40 SIM MEMBERS
$ 45 UNISIM | SIM GE ALUMNI
$ 50 NON-MEMBERS
SIM MEMBERSHIP EVENT PASS APPLICABLE
REGISTER BY NOVEMBER 25
Note: *SIM is required to submit the Names, Designation, Company Name, Nationality and NRIC/FIN to ICA by November 25.* Applicants will be informed of the administration details upon successful registration.
SIM | TOASTMASTERS CLUB
DEC EMBER 10 (SATURDAY)
SIM MANAGEMENT HOUSE 41 NAMLY AVENUE
2 PM TO 5 PM
REGISTRATION FROM 1.45 PM REFRESHMENT FROM 3.15 PM
$ 30 TM I MEMBERS$ 40 SIM MEMBERS$ 45 UNISIM | SIM GE ALUMNI
$ 50 NON-MEMBERS
REGISTER BY DEC EMBER 2
EDITORIAL TEAMEDITORIAL DIRECTOR TANG MEI SIN EDITOR HANAFI MOHAMED DESIGNER LI JIAXI COORDINATOR ALEXANDRIA CHU
Singapore Institute of Management • 41 Namly Avenue, Singapore 267616 • T: 6246 6746 • F: 6467 4401
/SIMProfessionalDevelopment /company/sim-professional-development
Please complete and return this registration form to Rachel Chin | Chew LiniSIM Membership, SIM Management House, 41 Namly Avenue, Singapore 267616
T: 6248 9445 | 9435 • F: 6462 5751 • E: [email protected] | [email protected]
You can also register online by clicking on respective events on the membership events calendar at www.sim.edu.sg/ms.
All fields are mandatory and data will be used for event registration only.
Registration and Payment: Reservation will be confirm upon receipt of payment. Please inform us in writing of any change in registration. Full fee will be charged if withdrawal is made less than one week before commencement. All fees are inclusive of 7% GST. All cheque/bank drafts must be made payable to ‘Singapore Institute of Management’, crossed and marked ‘A/C Payee only’, with the activity title indicated on the back. All registration and payment should reach us by the activity registration closing date.
Cancellation: SIM reserves the right to make any amendments, cancel and / or change the programme, speaker, date or venue if warranted due to unforeseen circumstances.
PDPA: During the course of your attendance at any SIM events, photograph(s) or video image(s) of you may be taken or recorded for news and publicity purposes. For detailed information, please visit http://www.simms.sim.edu.sg/mp/IndividualMembershipApplication.aspx
CONNECTIONS
NAME: DR | MR | MS
NRIC NO:NAME AS IN NRIC | PASSPORT
COMPANY NAME:
TEL: (O) (M)
MEMBERSHIP NO:
EMAIL:
PLEASE INDICATE: INDIVIDUAL MEMBER CORPORATE MEMBER
UNISIM ALUMNI (ALUMNI NO. )
NON-MEMBER SIM GE ALUMNI
INTEREST GROUP MEMBER (GROUP: )
PAYMENT OPTIONS:
CHEQUE MADE PAYABLE TO SINGAPORE INSTITUTE OF MANAGEMENT FOR $
CHARGE TO MY: VISA MASTERCARD
CREDIT CARD NO:
NAME OF CARDHOLDER:
EXPIRY DATE:
SIGNATURE: AMOUNT: $
AS PER CREDIT CARD
LEGENDSIM – SIM Members Uni – UniSIM / SIM GE Alumni Non – Non-membersIG – Respective Interest Group members only
BUSINESS INSIGHTS DATE TIME FEE (MEMBERS)SIM | UNI | NON
Warrior or Worrier? Jan 14, 2017 9 AM - 12 NOON 15 | 35 | 40 | 45
Dining Etiquette for Today’s Business World NOV 26 11 AM - 1 PM 70 | 75 | 90
PROFESSIONAL INTEREST GROUPS DATE TIME FEE (MEMBERS)
IG | SIM | UNI | NON
IQMG Visit to Sheng Siong Group NOV 18 1 PM - 5 PM 40 | 50 | 55 | 60
CIG Knowing Me Knowing You NOV 24 7 PM - 9 PM 10 | 12 | 15 | 20
ITG Korea Study Trip Sharing Session DEC 3 6.30 PM - 10.30
PM 45 | 50 | 55 | 60
TMI Secrets of Your Signature DEC 3 2 PM - 5 PM 30 | 35 | 40 | 45
HURIG Conversations That Matter DEC 3 9 AM - 12.30 PM 35 | 45 | 50 | 55
IQMG Visit to Immigration & Checkpoints Authority DEC 7 2.30 PM - 5 PM 30 | 40 | 45 | 50
TMI Transform Your Vocal Presence DEC 10 2 PM - 5 PM 30 | 40 | 45 | 50
ALL THINGS MEMBERS
SIM MEMBERSHIP RENEWAL
Renew your 2017 Individual Membership and continue benefitting from insights and trends for personal and professional success.
Get Complimentary Gifts When You Renew Your Membership! While Stocks Last!
Membership Privileges• Special rates for SIM Business Insights/Interest Group Events • Special rates for SIM Executive Programmes• Join and tap into SIM’s 12 professional Interest Groups• Access to SIM management library and resources* • Dedicated SIM Members’ Hub for 24/7 online resources • Complimentary management magazine, Today’s Manager, PD News...and more*Library loan and rental terms apply
Early Bird Bonus GiftPlus, make payment by December 30, 2016* and get a Troika Micro Construction Pen
Offer valid while stocks last.* Payment deadline indicated applies to Individual Membership renewals.
CultivatingKeep Connecting,
Collaborating
EARLY CLOSURE, SHUTDOWN AND PUBLIC HOLIDAYSEarly Closure
Dec 21 - 30, 2016
Mon-Fri:8.30 AM - 5.30 PMSat:9 AM - 5.30 PM
Campus Shutdown
Dec 24 & 31, 2016
Closed
Public Holidays
Dec 26, 2016 & Jan 2, 2017
Closed
10
HIGHLIGHTS
K evin Gaskell is regarded as a serial entrepreneur and accomplished business maverick. His inspiring and insightful Master Class commenced
Day One of the Singapore Management Festival 2016 (SMF16) with a focus on what it takes to become leaders of the future.
If there was one crucial insight participants walked away with at the Singapore Management Festival 2016 Senior Management Roundtable, it would be the answer to this question: How does a leader build a company to have geniuses? In his Master Class “Creating Geniuses Out of People: Leadership In Action”, Kevin Gaskell, took on the task of convincing an audience of over 150 C-suite and senior management executives that such an exercise is not only possible but highly desirable in uncertain economic times. Kevin has proven himself as a serial entrepreneur and accomplished business maverick.
The word ‘genius’ conjures up the images of iconic personalities from Albert Einstein to Steve Jobs. Business leaders would dream of becoming like them or having someone like them on board their companies. Well, finding such geniuses will probably prove too elusive. But the good news is, there is a proven and methodical approach to nurturing geniuses out of ordinary people.
What defines a genius? According to Kevin, geniuses exude three characteristics. First, geniuses display an overwhelming passion for what they
SINGAPORE MANAGEMENT FESTIVAL 2016 DAY 1 ‘CREATING GENIUSES OUT OF PEOPLE’ BY KEVIN GASKELL
believe in and work to create. Second, the secret to a genius’s success is really about working incredible work. To quote Einstein, “Genius is 1% talent and 99% percent hard work”. Finally, geniuses do not work alone. They inspire and tap on teamwork to achieve extraordinary success.
In his illustrious career, Kevin has effectively crafted a structural approach to driving organisational development and success. There are three stages to performing like a genius, he said. Leaders must begin with a commitment to doing something extraordinary. Commit to a vision and make a decision to stir the business in a positive direction and stay the course. Next, leaders need to connect with their teams and make sure that everyone is aligned with the new vision and understand how it will shape up. Finally, create leaders at every level to build that extraordinary vision together. Make heroes out of every team member.
PASSION LIES IN THE HEART OF CREATING GENIUSESPerhaps one of the toughest pitch during Kevin’s Master Class was to convince participants that having passion is a crucial ingredient in building great teams and companies. After all, “passion” has been thrown around all too often in business lingo that one wonders if the term has become a mere buzzword. What is the deeper meaning of drawing passion, and what are the practical steps to radiating passion?
To substantiate his pitch, Kevin came packed with stories to share. There was the poignant story of losing his younger sister to leukaemia and how his loss stirred his passion to raise funds for the construction of a new ward at the North Wales Cancer Treatment Centre by walking to the North Pole. And of course, there were several anticipated real-world business stories, including how he managed to turn the iconic brand Porsche from a dire business which was close to bankruptcy into the UK’s most profitable car company in just five years.
“Commit! Absolutely commit!” Kevin exclaimed, as he stomped both feet on stage. “When I say I am going to do something, the world will tell me I can’t!”
Kevin explained that without a deep overriding passion towards to vision and belief, one would likely feel dejected by the sheer amount of hard work and uncertainty that loomed ahead. However, having the passion alone is not enough. Leaders have to inspire others to imagine the same vision,
Over 150 C-suite and senior management executives attending Kevin Gaskell’s Master Class at the Singapore Institute of Management (HQ) on 29 September 2016. Photo: SIM
Kevin Gaskell sharing how ordinary people can be transformed into geniuses. Photo: SIM
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and encourage them to dream about achieving extraordinary results.
“People only start to back you up when they realise that you’re deadly serious about your commitment. At that point, the passion becomes infectious,” he said. “If you’re going to build an extraordinary company, that’s the passion you need. That’s the passion you need to build in your team.”
“Our jobs as leaders is not to be geniuses, but to become genius creators. It is about creating an entity that people share that passion, where together we become geniuses. That is what makes the difference.”
EAT THE FROG AND OTHER PRACTICAL TIPSWith a vision in mind and the passion to chart the course, what comes next? Leaders need to be on the edge and feel uncomfortable, Kevin said. The challenge would be to navigate the business fast enough to achieve its new goals. It is easier said than done, and certainly a feat that requires thinking in a new way. Get everyone on board to imagine - be creative and innovative.
“Often, goals are set too low. If I ask how do we grow the company by 3% or 30%, it doesn’t stir the imagination in people,” Kevin explained. “If I ask for 300%, they would say you are crazy, but they start imagining.”
To challenge their mental creativity and agility, people must disregard the impossible and not believe in limiting boundaries. Leaders should challenge their teams to dream big by taking the boundaries of limits away. Crucially, speed is of the essence when deploying the creative process.“When you come to look at the future of your business and think about where you can take your business, it’s like eating a frog,” Kevin said. “When you’re eating a frog, don’t look at it for too long. It doesn’t get any more appetising! When you start thinking creatively it’s frightening and challenging. My advice? Get on with it! Move fast!”
Kevin offered a peek into his creative process from his various tenures. It usually begins with an ‘ideas wall’, where all contributed ideas live on. The ideas are discussed and sorted into project groups. Next, feasible ideas are being prioritised, picking out the top 25% of ideas that would a real difference and could be delivered on. The process serves to invite creativity and encourage teamwork. And
importantly, it helps people to focus on the right objectives.
A great idea is only as good as its execution. To reach the intended goals, Kevin typically works with a 1000-Day Plan. Timelines for projects can be further broken down into 50-day slots, with five days for ramp up, 40 days for working on the project, and the remaining five days for consolidation. Why the fuss over numbers? The purpose of 50-day intervals is so that people can track milestones and actually see that change is happening.
CULTURE OF CHAMPIONSAn important element of creating geniuses out of people is to recognise that everyone is significant. Recognising that everyone has a role to play. Catch people doing right and make them into heroes, rather than mark out every mistake, Kevin said. Find amazing ways of saying thank you.
“At the end of the day, our job is to create a culture where geniuses can contribute. It is to let the people become champions and to build amazing memories,” Kevin said. “Leadership is about how much power you can give away, and giving authority to the team to be the geniuses.”
Towards the end, Kevin invited participants to engage with him and contemplate about their next steps with their businesses. He presented a set of questions to get everyone thinking in the right direction.
1. What are the 4 biggest challenges that your business is currently facing?
2. Describe the 5 topics that you are completely passionate about. How are you demonstrating this passion in your business?
3. What are the 4 basic questions that you should ask about your business? How could you use these questions to encourage genius thinking?
4. What specific types of business could your company learn from? What practical steps could you use to challenge your business to dream?
5. How do you motivate your team? What do you do to make people feel special?
An inspiring and insightful Master Class concluded with a question-and-answer session with Chloe Cho, Presenter and Executive Producer in Channel NewsAsia’s Current Affairs department, interviewing Kevin and taking questions from the floor.
Aimed at inspiring mindset change, imparting leadership skills, and initiating business networking, the Singapore Management Festival 2016 (SMF16) is committed to curating a selection of the world’s best management thinkers, business leaders and mavericks to share practical knowledge and real-world experiences. In its second year running, the one-of-the-kind festival stirred conversations at tackling the hard issues of transforming future leaders in the face of harsh new challenges in a demanding economy.
Copyright © 2016 Singapore Institute of Management. To republish any part of this article, please contact SIM via e-mail at [email protected] for permission.
Kevin Gaskell giving participants a peek into his creative process with examples from his illustrious career. Photo: Alvin Wong
Kevin Gaskell inviting participants to engage with him during the Master Class. Photo: Alvin Wong
Chloe Cho interviewing Kevin Gaskell during a question-and-answer session. Photo: Alvin Wong
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HIGHLIGHTS
Astar-studded cast of globally renowned thought leaders and speakers took the stage of SIM’s hallmark Management
Lecture series on Day Two of the Singapore Management Festival 2016 (SMF 2016).
LEADERSHIP IS A CONTACT SPORT WITH DR MARSHALL GOLDSMITHHe has been recognised by Thinkers50, Fast Company, INC Magazine, Global Gurus as one of the world’s leading executive coach. He has racked up millions of air miles and influenced over 150 major CEOs and their management teams to create change in the workplace all around the world. He is also an author or editor of 35 books, with New York Times and WallStreet Journal bestsellers under his belt. With such glowing accolades, and as far as influential management thinkers go, Dr Marshall Goldsmith can certainly be regarded as a superstar.
For those unfamiliar with the leadership guru, there is a wealth of Dr Marshall Goldsmith knowledge freely available. After all, his teachings, which focus on interpersonal skills that address behavioural issues, have garnered a wide audience through his published writing, public seminars, and coaching videos. For those who are familiar with his work, they would agree that there are plenty of concepts, research, and case studies to grasp. So, what could one expect in a day with Dr Marshall?
As the headline event of the Singapore Management Festival 2016, the full-
SINGAPORE MANAGEMENT FESTIVAL 2016 DAY 2 ‘LEADERSHIP IS A CONTACT SPORT’ BY DR MARSHALL GOLDSMITH
day management lecture was also a golden opportunity for fans to meet Dr Marshall in person, and experience what leadership coaching is like under his guidance. His Master Class “Leadership is a Contact Sport” packed some of his most influential ideas and practical exercises into a condensed and interactive session. The 67-year-old was full of energy and electrified the audience with infectious humour and honest insights. As a speaker, his ability to switch seamlessly from sharing funny stories or recounting poignant tales, to making serious points, proved powerful and effective in drawing the audience’s attention to the intricate details of his teachings. Overall, he managed to deliver a fun, yet purposeful learning experience.
“Everything I am going to teach is incredibly easy to understand, it’s just incredibly difficult to do,” Dr Marshall said, as he warned participants on the challenge and reality of changing
behaviour. His message, which he reiterated throughout his lecture, is that knowing is not going to bring about significant change without doing anything about it. To compound the challenge, he confronted participants with an inconvenient truth.
“The more successful you are, the more difficult it is going to be to apply what I teach,” he said. “When we become more successful, two things happen. We feel better of ourselves and we only hear positive feedback about ourselves. We gain more power, and it becomes more difficult for another human being to tell us the truth.”
Dr Marshall drew examples from his book What Got You Here Won’t Get You There, alluding to numerous bad habits of successful leaders. One classic example of a habit that poses a challenge is “winning too much”, a scenario where people feel the need to win at all costs and in all situations. Have you ever heard of someone complaining of a bad day, and you went on to complain that your day was way
Dr Marshall Goldsmith delivering a fun and purposeful learning experience at the SIM Performing Arts Theatre. Photo: Alvin Wong
The new Management Lecture, formerly known as the Annual Management Lecture (AML), continues to draw senior management and PMEB participants. Photo: Alvin Wong
Dr Marshall Goldsmith ensures that participants are fully engaged. Photo: SIM
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worse, he asked. Many heads nodded. Point proven!
It may be easy to understand that negative, judgmental or baneful speech in interpersonal communication can have a detrimental effect on leaders and their teams. But just how prevalent is this behaviour? According to Dr Marshall’s findings, about 65% of all interpersonal communication time is spent on bragging about oneself or insulting others.
Dr Marshall devised a game to nurture positive communication by using small amounts of money to create big changes in behaviour. Anyone who utters the words “no, but, however” in a sentence will be fined, and the money collected will be donated to charity. This simple game has been played in numerous boardrooms around the world, and Dr Marshall proudly announced that he has raised over a million dollars for charity by doing this. The game generated a fair bit of bustle from the audience as many found themselves negating their otherwise wholesome sentences with those pesky utterances. Being a good sport, Dr Marshall even donated a stack of notes from his wallet to a participant who managed a charity. It was indeed a showcase of leadership by example.
Another notable concept that he demonstrated with accompanying exercises was Feedforward. As opposed to feedback, Feedforward is preferable in daily communication. It is a group exercise with the purpose of providing individuals with suggestions and helping them to achieve a positive change in a chosen behaviour. Feedback, even the so-called constructive ones which are supposed to focus on a person’s performance, often end up being taken personally. Feedforward is designed to prevent personal critique.
“Feedforward is the centrepiece of my coaching process. I’m going to teach you a very positive and upbeat way to help yourself and others get better,” Dr Marshall said. In this exercise, participants have two roles. One, they have to learn as much as they can from
others. Two, they have to help others as much as they can. There are two rules to the exercise: do not focus on the past and listen to suggestions without passing judgment.
Participants were asked to make as many conversations as possible by saying that they want to be better at a particular behaviour and ask for one or two ideas. In the process, participants learnt to ask for inputs, listened non-defensively, and thanked others for their suggestions. At the end of the exercise, Dr Marshall asked the audience to shout out how they felt about the exercise. Responses included “positive, useful, and even fun”. Why did participants rate the exercise positively?
“There is no inhibition,” one participant said.
“It felt safe to share with someone you do not know and they do not judge,” another participant shared.
According to Dr Marshall, 95% of all his participants around the world responded similarly to the Feedforward exercise, showing that positive communication practices transcends industry and culture.
In addition to the “ask, listen, and learn” philosophy of quality communication, the key to making lasting changes in behaviour lies in the “follow-up factor”. In leadership development, follow-up refers to efforts that leaders make to continually gather ideas or suggestions for improvement from their co-workers. In another words, leadership is about making contact with others with a commitment to self-improvement.
The research is well-documented in Dr Marshall’s seminal essay titled: Leadership is a Contact Sport: The “Follow-up Factor” in Management Development.
One salient point that Dr Marshall made was that behavioural change should be taken to be a holistic exercise. We should not just ask to be better at work, we should ask how we can be better at home too.
“Everything I teach does not just apply at work, it all applies at home. At the end of the day, the people at home are more important than the people at work. I’m going to give you four words to help you become a better coach at work, and a better family member at home,” Dr Marshall said. “Help more, judge less.”
The concept of “letting go” as a means to avoid conflict or other counter-productive behaviour and focus on things that really matter. Using a self-questioning mechanism in the form of a simple phrase, one can ask if something needs to be done or it can be avoided altogether. From Dr Marshall’s latest book Triggers, this question is formulated into a catchy acronym, AIWATT (which sounds like “say what”):
Am I willing,at this time,to make the investment requiredto make a positive differenceon this topic?
Participants of SMF Day Two certainly had more of Dr Marshall’s insights to chew on as they received a complimentary copy of Triggers as part of their welcome pack. Female participants were treated to a bonus segment as Dr Marshall carved out extra time during lunch break to address them exclusively. In a closed-door session where the men were disallowed, he conducted a frank discussion on issues related to women in leadership.
DARE TO BE WORLD CLASS WITH KEVIN GASKELLKevin Gaskell returned for the second day to deliver a passionate keynote on building extraordinary businesses. With a day job of managing eight companies and a reputation of being a business maverick, Kevin’s passion to make companies great thoroughly shines. His magical management breakthrough happened in 1992, at the age of 32, when he was made the managing director of Porsche in the United Kingdom.
“Why me? Nobody else wanted to do it!” he said. “We had lost 90% of our sales
Dr Marshall Goldsmith demonstrating concepts with practical exercises. Photo: Alvin Wong
Never a dull moment. Dr Marshall Goldsmith electrifying participants with his infectious humour. Photo: Alvin Wong
Participants up on their feet in discussion. Photo: Alvin Wong
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and had three years’ worth of inventory. Out of 32 brands in the country, we ranked 32th in brand satisfaction. Porsche the great brand was gone!”
He confessed that he was green as grass and clueless as to how to run the company at that point. His epiphany happened when he sat his team down and mused if they wanted to be remembered as the people with their hands on the steering wheel when Porsche would go off the road and out of business. It was unthinkable, instead they chose to put Porsche back on the rails because they believe in the brand.
“We sat down and started to dream. We took away the barriers and stopped thinking about barriers. We imagined where we can take the business. We should be number one!” Kevin said. “We took the business to pieces and put it back together again. Most importantly, it was about inviting everyone in the company on an adventure. How often in your life are you given the opportunity to be responsible for a great brand and to build something special with it?”
Four years after rebuilding, the same team transformed the business, made Porsche number one, and had a lot of fun and amazing memories along the way. As business stories go, this is an inspirational one that deserves to be retold. Kevin’s illustrious career will go on to show how he bought another troubled car company, supercar makers Lamborghini, and turned it around.
How are Kevin’s stories relevant for the new business world? Passion remains one of the key secrets to building wold class brands. Fuelled by passion, leaders need to understand what the
future of their businesses look like, and they have to dare to dream about how they are going to get there.
Leaders must envision their world class brands in three dimensions: look, hear and feel the business.
What does the business look like? What would customers see when they walk into the company? What impression would customers have about the company’s business partners and suppliers? Every touchpoint of the business must resonate a consistent impression.
When customers interact with the business, what would they hear? How do people in the company talk to one another or with customers? How knowledgeable are teams when it comes to products or the mission of the company?
Is passion radiating from within the company? Can the passion be felt?
Kevin certainly provided much food for thought and many inspirational stories of ordinary people achieving extraordinary success, all because they dared to dream to be world class.
RETHINKING THE FUNDAMENTALS IN A “NEW GAME WORLD” WITH GORDON HEWITTProfessor Gordon Hewitt, one of the keynote speakers at SMF 2015, is back to share his expertise on business strategy. The professor has been busy getting acquainted with the business landscape in Singapore and the region. He announced his newest role as Chairman of Six Capital Global Advisory Board, which was an exciting development that resulted from last year’s festival.
“The idea of representing a fast-growing Singaporean company with great global potential goes on the top of my CV,” Prof Gordon said. “I speak for Singapore now!”
The agenda for Prof Gordon’s lecture was a befitting close for Day Two of the Management Lecture series. While a lot had been said earlier in the day about transforming internal organisations - building leaders and teams - for the future, the spotlight was now turned onto the external challenges faced by organisations. How should the fundamentals of business be re-engineered in difficult and strange times?
The nature of competitive challenge presents the following dilemma. Should companies compete by playing their existing game better? Or should
companies invent new games and rules? Prof Gordon’s answer is to create a “new game world”. It is time to wake up to new realities.
His argument is peppered with stories of great companies and CEOs who just did not see what hit them, when new technologies and fresh business models disrupted their industries. New game world leaders need to be able to decode significant inflection points and exploit these developments to disrupt the market. Technology and the digitisation of just about anything continues to be a strong driving force of disruption.
“My great fear is we’re judging companies with economic models of the 1950s where there were simple structured markets,” Prof Gordon said. “Before, there were closed industries that are boxed in. Now, there’s just open and unstructured competitive spaces.”
In the digital world, customers are co-creators and they co-create value with companies, he added. If he could replace one term from business vocabulary, it would be changing ‘distribution’ to ‘customer access’. It would mean the same process, but from a customer-centric perspective. One bold prediction he had was that the traditional notion of supply chain could be gone in the next five years. Taking over would be ecosystems that are more customer focused.
Finally, Prof Gordon believed that healthcare is one such industry that is ripe for digital disruption. He offered a glimpse of innovations that could change the future of healthcare. One such innovation is BioPay, a digital solution introduced by Six Capital that aims to combine wellness tracking and financial management. The idea, he said, is to move the game of healthcare towards prevention, prediction, and personalisation, where people can make informed choices and gain affordable healthcare.
Copyright © 2016 Singapore Institute of Management. To republish any part of this article, please contact SIM via e-mail at [email protected] for permission.
Kevin Gaskell shares the passion of what it takes to build world class businesses. Photo: Alvin Wong
Kevin Gaskell provides food for thought as he challenges leaders to view their businesses in three dimensions. Photo: Alvin Wong
Professor Gordon Hewitt shares an exciting development that resulted from last year’s SGMF. Photo: Alvin Wong
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HIGHLIGHTS
Day Three of the Singapore Management Festival 2016 (SMF 2016) brought the conversations of cultivating competent future
leaders in uncertain times closer to home with a diverse selection of local and regional leaders who discussed trends, issues and challenges.
HUMBLE LEADERS, COURAGEOUS FOLLOWERS WITH HSIEH TSUN-YAN AND KONG HUIJINFrom the LinHart Group, a firm dedicated to providing board advisory and executive mentorship, Hsieh Tsun-yan, Chairman and Lead Counselor, together with Kong Huijin, Program Leader and Counselor, kicked off the Management Lectures on Day Three of SMF
The pair introduced the concept of nurturing humble leaders and courageous followers, as a necessary means of venturing in and navigating around the VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world. The amount of ambiguity and risks that reigns the VUCA world makes humble leadership and courageous followership ever more important because no one will be any the wiser about the future.
“Humble leadership begins with a level of self-awareness where leaders know that they are not invaluable and infallible, ” said Huijin. Humble leaders must accept that in some situations they will feel out of their depth and they should not be afraid to engage someone more qualified to deal with such situations.
Tsun-yan cautioned that while the four elements of VUCA may not exist in all situations in management, leaders must assess what scenario are they most likely to encounter. Another key characteristic of humble leaders is to not rest on their laurels and rely on best-practice decision-making to cope with every situation.
“You have to fine-tune your organisation to respond to specific kind of challenges,” said Tsun-yan.
And who are the courageous followers? They are the ones who
SINGAPORE MANAGEMENT FESTIVAL 2016 DAY 3MANAGEMENT LECTURE II
are courageous to follow leaders into unchartered territories and have the self-belief to make the decision to act during crucial moments.
“Humble leaders and courageous followers are two sides of the same coin. They have to dovetail together. If one is missing, there’s going to be a huge gap in effort and outcome,” said Huijin. “When you have humble leaders and courageous followers, then you have an extraordinary asset in the VUCA world.”
Tsun-yan further explained that there are three factors which facilitates the dovetailing efforts of humbler leaders and courageous followers. They are: the leader’s intent, the leader’s compact, and the leader’s culture.
As a leader, are you clear on your intent in the direction you are heading? Does everyone understand the compact of your organisation? For example, what are the acceptable social and ethical conduct under certain situations? What is considered good or bad, right or wrong? What kind of culture are you setting as a leader?
“These three factors are important and required in enabling the organisation’s humble leaders and courageous followers to dovetail in what they do. And together, they can find their way and become resilient,” said Tsun-yan.
NO BORDERS, NO BARRIERS: THE POWER OF PEOPLE AND OUR ECOSHIP CHALLENGE WITH YOSHIOKA TATSUYAInnovation and inspiration has always been at the heart of SMF, and Yoshioka Tatsuya, founder and
director of Peace Boat certainly captured participants’ imagination with his sharing.
What is Peace Boat? On the outside, it may look like any other pleasure cruise liner, but passengers on board are doing something special - advocating for world peace and sustainable development. Yoshioka-san’s brainchild is now a thriving non-government organisation (NGO) which has been operating on the high seas for over 30 years.
Yoshioka turned his idea of Peace Boat into reality while he was a university student and undertook a great deal of learning while sailing. Hence, his passion remains to turn Peace Boat into a global floating university. In fact, he shared with audience that he is in talks with SIM to expand his dream. Completing a one-semester study programme while visiting various ports of call might soon become a reality.
Besides classrooms and lectures, Yoshioka envisions a communal learning space, much like the ancient Greek gymnasiums, where socialising meets intellectual pursuits. The space on board a ship is ideal to create such a collaborative learning environment, he said. Learning about current issues on board the Peace Boat also offers another dimension of realism.
“You can be learning about a refugee situation and the next day, you can go to the refugee camp and have real dialogues and interaction,” said Yoshioka.
Yoshioka presented his next evolution for Peace Boat - the Ecoship, which is a 2,000-passenger cruise liner with
Humble leaders and courageous followers must dovetail together, say Kong Huijin (left) and Hsieh Tsun-yan. Photos: Alvin Wong
Yoshioka Tatsuya presenting Peace Boat’s ambitious future with the state-of-the-art Ecoship.
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revolutionary green technology and innovations which may lead the way in how future vessels are engineered. Among its lifestyle facilities will be a dance floor that is powered by kinetic energy generated by dancing, and an indoor garden inspired by Gardens By The Bay!
With Ecoship, Peace Boat’s ambition is to organise four world cruises and visit some 100 countries every year. As a floating exhibition, it will showcase green technology and appeal for development of eco-technology. The Ecoship even intends to have technological partners or businesses to show off their eco-products on board.
With the Peace Boat making a grand entrance into Singapore, Yoshioka proudly announced that over 20 Singaporeans have signed up to experience a life-changing voyage. In Singapore, participants can sign up with SMF’s platinum partner Follow Me Japan to plan for a world cruise with Peace Boat.
HR LEADERSHIP FOR A SUSTAINABLE FUTURE READY WORKFORCE WITH LOW PECK KEMWith experiences from the private sector to public sector, Low Peck Kem certainly has a wide exposure to the demands and trends of human resource needs across industries. Currently, as the Chief HR Officer and Senior Director (Business Partnerships) for the Public Service Division (PSD), Prime Minister’s Office of Singapore, Peck Kem is responsible for professionalising HR in the public sector of 16 Ministries and 65 Statutory Boards.
Leading into the topic of future workforce trends, she reminded the audience of the stark statistics that Singapore will be facing in the near future. Around a decade ago, for every citizen exiting the workforce, there are about two citizens who enters. By 2030, the ratio of citizens entering the workforce is predicted to fall to 0.7 citizens.
Taking inspiration from the book “The 100-Year Life”, Peck Kem made an impressionable plea to re-think our stages of life. Traditionally, when we think of life, it comes in three stages: education, work and retirement - spanning over 70 to 80 years. With continued extension of longevity, especially in affluent countries like Singapore, many people are going to want to be working longer. Perhaps, instead of the 40 years that people traditionally plan for, the number could stretch to 50 years.
“As an individual, if you’re going to work for 50 years, you cannot go all out, you have to pace yourself,” said Peck Kem. It is time to forget about the traditional three-stage life and think about a multi-stage life.
This means that we are likely to see fresh graduates having a go at exploring the world and being entrepreneurial while the opportunity costs are still relatively low. Mid-career professionals are likely to pick up new skills and transition to an entirely different industry altogether.
What does this mean for companies and HR management? Companies would be missing out in a big way if they ignored the diversity of people at various stages of their lives, Peck Kem warned.
“In the multi-stage life workforce, age and qualification no longer become a proxy for the kind of skills a company needs,” she said.
Companies should also re-think the concept of their workforce, to include contractors and collaborative partners. In a nutshell, building networks and forming strategic partnerships with other companies and contractors will become increasingly crucial.
LEADERSHIP IN TIMES OF CRISIS: EXPLORE THE PERSPECTIVE OF LEADERSHIP IN THE 21ST CENTURYA panel discussion was set for the midday with speakers giving their take on one pertinent issue: what do leaders do during challenging times? The panellists, comprising of a leadership coach, global strategy advisor, technology guru, millennial CEO and HR practitioner debated on a range of real-world issues that are faced on the ground. Prof Gordon Hewitt, Paul Teng, Kong Huijin, Low Peck Kem and Glen Francis, together with moderator Eric Feng, certainly provided much food for thought.
The discussions included how, given the diversity of background among
the panellists, did they get on with a tough challenge or crisis. In times of crisis, would taking an aggressive stand to pursue revenue, or taking a defensive position to contain costs be a more appropriate action? How can leaders create a culture that encourages honest feedback and prevent crashing head-on with an unforeseen crisis?
THE PATH TO CUSTOMER CENTRICITY: INNOVATION AND MINDSET CHANGE WITH GUILLAUME SACHETGuillaume Sachet, Head of Strategic Planning at Mediacorp gave participants a peek into the playbook of Mediacorp’s digital strategy and shared how the media giant transitioned towards customer centricity. Like the media industry, many other businesses are facing disruption originating from new technology. Many of the innovative insights shared cut across industries that are facing similar challenges.
For companies riding the waves of incoming disruption, there is an emphasis to focus on the customer’s needs rather than the product. Becoming customer-centric, winning the loyalty and trust of the customer is the winning strategy.
“The power in the relationship between companies and customers are shifting,” Guillaume said. “Companies that are customer-centric use information about customers to make the customer’s life better and easier.”However, implementing true customer centricity can be challenging. Guillaume provided some questions in which companies can ask to assess if they are on the right path.
• Who owns the customer experience in the company?
• Is the existing organisational structure creating silos and limiting customer centricity?
• Do we understand what customers want? What are their needs and pain points?
• Do we have the right tools to deliver
Low Peck Kem challenges participants to plan for a multi-stage life workforce and re-think the current state of employment.
Kong Huijin (from left), Prof Gordon Hewitt, Glen Francis, Paul Teng, Low Peck Kem, together with moderator Eric Feng on stage for a debate on what leaders should do during challenging times.
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the experience?• Do we have the right talents and
mindsets to deliver the experience?
Another interesting take-away from Guillaume’s examples was for companies to develop a culture of innovation through an incubator programme. This allows for a culture to experiment and test out ideas. It also encourages partnership with companies that are pushing new innovations.
ENTREPRENEURSHIP, LEADERSHIP AND BUSINESS SUSTAINABILITY OF FAMILY BUSINESSES WITHDR LEONG HORN KEEFinally, Founder and Chairman of Austin International Management School (AIMS) Dr Leong Horn Kee closed the SGMF16 with a lesser known yet highly relevant topic. To some, family business might connote small or medium-sized companies with familiar problems such as internal disputes and lack of governance. Such a view does not reflect the powerful role that family-managed enterprises play in the world economy.
Even in Singapore, they are an economic force to be reckoned with, as over half of SGX-listed firms are family businesses. In his bilingual presentation, Dr Leong shared his observations and perspectives on leading sustainable family businesses with case studies of prominent family firms from Europe and Singapore.
From Germany, the Rothschild family is one of the wealthiest family in world history with assets worth over USD$350 billion. Started in 1760s, this family business has over 250 years of operational history. A key strategy deployed by the Rothschild family was to spread their five sons out to different locations in Europe, noted Dr Leong. This allowed the family to establish strong banking connection and information pipelines across Europe. Another factor in the family’s success was to establish strict rules on handling family finances and only allowing the most capable individual to lead the business.
The Wallenberg family from Sweden is another family business strong in fostering and developing global networks and contacts. Their controlling companies include Ericsson, Volkswagen and Scania. One important strategy for them is to employ professional managers, rather than rely on family members.
From Singapore, Dr Leong touched on Wilmar International and Qian Hu. Founded by Kuok Khoon Hong, Wilmar recruited capable and effective second level professionals in all areas and segments of their business. They have also established sound corporate governance with transparent and rational rules. Led by Kenny Yap, the youngest among four brothers, Qian Hu believed in resolving conflicts with transparency and relying on strong family values. Having patience to offer clear explanations to issues is another strong quality of the family business.
Dr Leong left participants with eight points for managing and sustaining family businesses.
• Grow every generation and diversify Identify and develop family wealth
generators• Build family unity and bonding
family ties• Establish vision, mission, values and
culture• Set working rules and be
democratic “Professionalise” management• Succession planning is key• Use external advisors and employ
strong independent directors
With that, SMF 2016 is a wrap! Who will be speaking at SMF 2017? Visit festival.sim.edu.sg for updates.
Copyright © 2016 Singapore Institute of Management. To republish any part of this article, please contact SIM via e-mail at [email protected] for permission.
Guillaume Sachet offered a peek into Mediacorp’s digital playbook on how to build a customer-centric company.
Dr Leong Horn Kee sharing observations and perspectives on family businesses
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HIGHLIGHTS
I n land scarce Singapore, conventional farming is limited due to its low value-added return. Singapore is undoubtedly heavily dependent on overseas farm
produce. This phenomenon is expected to change with Sky Greens Vertical Farm becoming a reality.
Located at Lim Chu Kang area, the world’s first innovative low carbon hydraulic-powered vertical farming solution that aims to meet the future farming needs of a rapidly urbanised Singapore. Appreciate the benefits of vertical vegetable farming with Sky Green patented knowhow consisting of rotating tiers of growing troughs mounted on an A-shaped aluminium frame.
Amazingly, the system tapped on rain water, sunlight and fishes excrement to produce the nutrients needed to nourish
IQMG VISIT TO SKY GREENSTM FARM
the young vegetables without the use of sophisticated technology. High yield, high quality, high flexibility at low energy cost, low water cost and low maintenance cost is achieved! The Sky Green’s goal is to be a self-sustaining farming producer for Singapore in SG100.
TESTIMONIALVictor Toh Chin Kiat“I am very appreciative of IQMG for organising this farm visit. It is a really eye-opening experience for me after seeing vertical farming using hydraulic power. I will not hesitate to recommend it to my friends for future visits. ”
Elaine Tay“This is definitely a value added educational and an inspirational trip for me.
After listening to the speaker, and watching through the presentation of how Sky Green Plant is operated, I am very impressed by quality and innovation of the founder, Mr Jack Ng. I felt very proud that this is not only a Singapore story but it is also an international story for Singaporeans because this unique Sky farm is world’s first low carbon hydraulic driven commercial urban vertical farm! This is first time, I got to know that the Sky Green, quality vegetables are sold in our local NTUC supermarket!
What fascinated me most, is the application of simply pully system, which enables the vegetables to be elevated at a specific height and timing to receive sufficient sunlight in the natural way. It also apply energy conservation concept. Such as, 3Rs- Re-use, Reduce & Re-cycle, which resulted in material and cost savings.
Frankly, the visit had helped me recalled the science lesson that was taught in my primary and secondary school days. My five senses, sight, touch, smell, taste and listen are now re-activated to continue learning new things to expand new ideas to improve myself.
I would like to encourage readers to join the IQM interest group, and have a chance to visit and learn new insight from visiting different company along the way. “
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Dr Chan Ying Lock is an accountant but has always had a love for history since his days in school. He has an Accountancy degree from the University of Singapore, an MBA from Nanyang Technological University and a Doctorate from the Hong Kong Polytechnic University. Dr Chan is a Fellow of the Institute of Chartered Accountants of Singapore. He is a volunteer docent at The Peranakan Museum and The Malay Heritage Centre where he shares the history and culture of the Peranakan and Malay societies with visitors both international and local.
With over 11 years in the Internet marketing business, Tian started making a passive income online when he was 19 years old, serving full time in the national service years. He then authored his first healthy recipe book which became the best seller for its topic while still in school. He is the founder of Appsolutely Technologies Pte Ltd, which helps entrepreneurs and businesses leverage on the mobile world to market and grow their business. He is also a Facebook and mobile app marketing consultant.
History and Culture of Malay EntrepreneursVisit to Kampong Glam and Malay Heritage Join us for a walk around Kampong Glam and Malay Heritage Centre, you will gain insights into the history and culture of the Malays in the region and, in particular, their long established role in international trade and commerce.
PROGRAMME10.30 AM Guided Walk around Kampong Glam11 AM Malay Heritage Centre Tour12 NOON Lunch @ Minangkabau Restaurant
Starting A Mobile App BusinessDid you know that:• The world’s largest transport company owns no vehicles (Uber), is valued at US$68 billion?• The world’s largest accommodation provider owns no hotels (Airbnb), is valued at US$25 billion?• The world’s largest telephone companies own no telecom infrastructure (WhatsApp), was acquired for US$19 billion? • The world’s most popular media owner creates no content (Facebook), is valued at US$250 billion?
What this means to you is that you do not need to spend tons of money to setup warehouses, rent shop spaces, have delivery trucks or import lots of stocks. The only main cost you need to setup your mobile app business is the cost of your app development, which can be done at a very affordable rate.
WORKSHOP OUTLINE• How to develop a little low-cost app can make you another good source of passive income.• Ways to get government to fund your app for free so you don’t have to spend your own money and time to develop your app idea.• Getting your app to be ranked #1 in the Appstore so that you get free traffic every single day.
DECEMBER 17 (SATURDAY)
SIM MANAGEMENT HOUSE
10 AM TO 12 NOON
REGISTRATION FROM 9.45 AM, LUNCH AT 12 NOON
$ 35 TEG MEMBERS
$ 40 SIM MEMBERS
$ 45 UNISIM | SIM GE ALUMNI
$ 50 NON-MEMBERS
REGISTER BY DECEMBER 10
THE ENTREPRENEURS GROUP
JANUARY 5 2017 (THURSDAY)
SIM HQ, 461 CLEMENTI ROAD, SINGAPORE 599491
7.30 PM – 9 PM
REGISTRATION & REFRESHMENT FROM 6.45PM
$ 25 TEG MEMBERS
$ 30 SIM MEMBERS
$ 35 UNISIM | SIM GE ALUMNI
$ 40 NON-MEMBERS
REGISTER BY DECEMBER 29
THE ENTREPRENEURS GROUP
*Lunch will be provided for participants*
*Students enjoy a special price of $20*
