Upload
shana-mcgee
View
219
Download
3
Tags:
Embed Size (px)
Citation preview
A New Approach to Customer Service
Why am I here?
Why I’m here
Purpose/Benefits of new Client Relations Mgr. position
Reorganization into a Shared Service Model
Moving from being a reactive organization to being proactive with the services we provide
Fostering a customer-centered focus by understanding Clients needs on a one-to-one basis
Adding value by providing value analysis reporting, problem solving and facilitating change
How I spend my time
Resources• Services• Operations
Visits• One-on-One• Department Outreach
Meetings
Solutions• Assist w/problems• Activity reporting
Division of time spent
Problem Solving
Visits
Providing Resources
Resources
ServicesReq/PO processingRFx needsContract AdministrationVendor ManagementSurplus/Asset Management
OperationsHotlinePurchasing Card PeopleSofteProcurement “Show Me Shop”
Visits
One-on-OneSpecific projects/issuesTrainingNew EmployeesVendor requests
Department Outreach MeetingsStrategic team meeting, including Dean/Department HeadUnderstanding goals/objectivesProvide reportingAction/follow-up
Problem Solving
Primary point of contact Quick resolution to phone/email inquires Purchasing Card changes Contract administration assistance Liaison to supplier services
Q & A
• Q & A• Sharing time – what do you do?