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1 Title: From Strategy to Deployment: Getting Started with Augmented Reality Overview: This webinar will provide insight and guidance into the key strategic choices and deployment approaches companies should consider along their AR journey. From leadership to execution, this session will provide a road map for how companies should deploy AR, as well as the critical choices companies will face integrating AR into their strategy. Speakers: Jon Lang Lead Principal Business Analyst, PTC Caroline McManus Senior Strategy Analyst, PTC Rocky Jung Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH AUGMENTED REALITY

A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Page 1: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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• Title: From Strategy to Deployment: Getting Started with Augmented Reality

• Overview: This webinar will provide insight and guidance into the key strategic choices and deployment approaches companies should consider along their AR journey. From leadership to execution, this session will provide a road map for how companies should deploy AR, as well as the critical choices companies will face integrating AR into their strategy.

• Speakers: – Jon Lang

• Lead Principal Business Analyst, PTC

– Caroline McManus

• Senior Strategy Analyst, PTC

– Rocky Jung

• Senior Business Analyst, PTC

FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH AUGMENTED REALITY

Page 2: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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TODAY’S AGENDA

1. State of Augmented Reality Update

2. Strategic Choices of Augmented Reality

3. Deploying Augmented Reality

Page 3: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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STATE OF AUGMENTED REALITY

Page 4: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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ANALYSTS IDENTIFY AR AS KEY TECHNOLOGY TREND

Forrester’s Top Emerging Technologies To Watch: 2017-2021

Page 5: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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$1.3 $2

$7

$20

$41

$63

202120202019201820172016

AR IS A $1B MARKET GROWING FAST

118% CAGR

Market Size*

$ Billions

Sources: PTC Market Research & Analytics, Digi-Capital, ABI Research, Markets and Markets

*Spend inclusive of: hardware, software, eCommerce, games, and advertising

Page 6: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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RECENT NEWS AROUND AR

July August

Google Glass

Enterprise

Edition

ARkit and

ARcore

Released

2017

November

Acquires AR

startup for $112

million

December

Reveals first

look at AR

hardware

Page 7: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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UNDERSTANDING INDUSTRIAL DIGITAL INNOVATION

“Smart, connected productsraise a new set of strategicchoices about how valueis created and captured,

and how companies secure competitive advantage as

the new capabilities reshape industry boundaries.”

“Smart connected products are not only redefining competition

but how we run companies across the value chain. New kinds of

cross functional integration and coordination are necessary, and whole new organizational units

are being created.”

“There is a fundamental disconnect between the

wealth of digital data available to us and the physical world in which we apply it. AR solves this problem by putting information directly into the context in which we’ll apply it.”

November 2014 October 2015 November 2017

Page 8: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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A set of technologies that superimposes digital data and images onto the physical world.

WHAT IS

AUGMENTED REALITY(AR)?

Page 9: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR AND COMPLEMENTARY VR CAPABILITIES

Enhance the user’s view the physical world with

the overlay of real-world orhypothetical digital information

VISUALIZE

Train or guide users on how to perform a task through the

overlay of digital instructions or real-time expert guidance

INSTRUCT

Manipulate digital graphics or extend a product through an

AR interface

INTERACT

VR adds a fourth capability that will allow users to transcend distance, time, and scale

SIMULATE

Page 10: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

10COPYRIGHT 2018 © MICHAEL E. PORTER AND JIM HEPPELMANN

Page 11: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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ThingWorx Studio

FREE Trial

Over 7,000 Participants

www.studio.thingworx.com

Create your own AR experiences in minutes:

• 30-day access via Trial Portal

• Quick-start guides and tutorials

• Community support

Author & PublishAR Experiences

Access & View

AR Experiences

INTRODUCING THINGWORX STUDIO

Page 12: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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1%

2%

2%

3%

6%

9%

21%

56%

Telecommunications

Energy

Construction

Education

Retail & Consumer

Professional Services

Software

Manufacturing

Question: What is your company’s industry segment?

RESPONDENT PROFILE – INDUSTRY VERTICAL

N = 107

Note: Manufacturing includes Industrial Products, Automotive, Aerospace & Defense, Electronics & High

Tech, Medical Devices

Page 13: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Design Manufacturing OperationsSales &

MarketingService Training

N = 107. Average of 2.3 functional areas chosen per respondent.

18%17% 17% 14% 19% 13%

Augmented Design Review

Maintenance Work Instructions

Operator & Assembly Work Instructions

Product Virtualization and Demonstration

Operator Manual & Work Instructions

Augmented User Interface

Augmented Service Manuals

Service Inspection & Verification

Operator & Situational Training

Retail Space Optimization

RemoteExpert Guidance

Remote Expert Instruction

Virtual Design Review

AR OPPORTUNITIES EXIST ACROSS THE VALUE CHAIN

Page 14: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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POLL: WHERE IN YOUR ORGANIZATION ARE YOU PLANNING TO USE AR? (SELECT ALL THAT APPLY)

Page 15: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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STRATEGIC CHOICES

Page 16: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

2

3

4

5 1Opportunity

What is the range of AR opportunities and in what sequence should

they be pursued?

Product Differentiation How will AR reinforce

a company’s product differentiation?

Operational EffectivenessWhere will AR have the greatest impact on

cost reduction?

Talent and ResourcesShould the company make AR design and deployment a core strength or will outsourcing or partnering be sufficient?

CommunicationsHow will AR change

communications with stakeholders?

Page 17: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

Bottom-Up

AGCO started with one case in quality inspection and then expanded.

Top-Down

ABB executive has championed AR become core to their technology strategy.

OPPORTUNITY

What is the range of AR

opportunities and in what sequence

should they

be pursued?

1

Page 18: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

Product Enhancement

Wemo is developing AR interfaces with their sheet metal machinery.

New Product Line

Lego created a new product line enabled by AR.

How will AR reinforce

a company’s product

differentiation?

PRODUCT

DIFFERENTIATION

2

Page 19: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

Compliment Existing Processes

Lee & Company uses AR to centralize their experts and deliver guidance remotely.

Replace Existing Processes

Sysmex provides customers with AR step-by-step instruction, replacing the need for onsite technicians.

Where will AR have the greatest

impact on cost reduction?

OPERATIONAL

EFFECTIVENESS3

Page 20: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

In-House

Lowes Innovation Lab hires game developers to build an organization with the necessary AR capabilities.

Outsource

Paccar outsources their AR development activities to partners to fundamentally change their R&D process.

Should the company make AR design

and deployment

a core strength or will outsourcing or

partnering

be sufficient?

TALENT AND RESOURCES

4

Page 21: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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AR REQUIRES FIVE NEW STRATEGIC CHOICES

How will AR change

communications with

stakeholders?

COMMUNICATIONS5

Replace Existing Channel

Hyundai plans to replace print owners manuals with an AR experience.

Compliment Existing Channel

Wayfair created an AR experience to complement their print catalogs.

Page 22: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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POLL: WHAT IS THE STATE OF YOUR AR STRATEGY?

Page 23: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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DEPLOYMENT CONSIDERATIONS

Page 24: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Mapping

AR Capabilities

VISUALIZE

INTERACT

INSTRUCT/GUIDE

Dev Approach

DYNAMIC

CONTENT PUBLISHING

SOFTWARE

DEVELOPMENT

AR Hardware

Content SourceREAL-TIME

PURPOSE-BUILT

REPURPOSED

Simple Advanced

Sophistication

HEAD-UP DISPLAY

HEAD-MOUNTED

DISPLAY

PHONE/TABLET

PROJECTORS

3D MODEL

MARKER

SPATIAL

TRACKING

UNREGISTERED

Page 25: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Page 26: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Mapping

AR Capabilities

VISUALIZE

INTERACT

INSTRUCT/GUIDE

Dev Approach

DYNAMIC

CONTENT PUBLISHING

SOFTWARE

DEVELOPMENT

AR Hardware

Content SourceREAL-TIME

PURPOSE-BUILT

REPURPOSED

HEAD-UP DISPLAY

HEAD-MOUNTED

DISPLAY

PHONE/TABLET

PROJECTORS

3D MODEL

MARKER

SPATIAL

TRACKING

UNREGISTERED

Use Cases

Product Virtualization & DemonstrationSimple Advanced

Sophistication

Page 27: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

27COPYRIGHT 2018 © MICHAEL E. PORTER AND JIM HEPPELMANN

Page 28: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Mapping

AR Capabilities

VISUALIZE

INTERACT

INSTRUCT/GUIDE

Dev Approach

DYNAMIC

CONTENT PUBLISHING

SOFTWARE

DEVELOPMENT

AR Hardware

Content SourceREAL-TIME

PURPOSE-BUILT

REPURPOSED

HEAD-UP DISPLAY

HEAD-MOUNTED

DISPLAY

PHONE/TABLET

PROJECTORS

3D MODEL

MARKER

SPATIAL

TRACKING

UNREGISTERED

Augmented Design Review

Use Cases

Simple Advanced

Sophistication

Product Virtualization & Demonstration

Page 29: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Page 30: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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Mapping

AR Capabilities

VISUALIZE

INTERACT

INSTRUCT/GUIDE

Dev Approach

DYNAMIC

CONTENT PUBLISHING

SOFTWARE

DEVELOPMENT

AR Hardware

Content SourceREAL-TIME

PURPOSE-BUILT

REPURPOSED

HEAD-UP DISPLAY

HEAD-MOUNTED

DISPLAY

PHONE/TABLET

PROJECTORS

3D MODEL

MARKER

SPATIAL

TRACKING

UNREGISTERED

Use Cases

Operator & Assembly Work Instructions

Simple Advanced

Sophistication

Product Virtualization & Demonstration

Augmented Design Review

Page 31: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

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SUMMARY

• AR opportunities exist today across the value chain

• Adopting AR will impact your existing business strategy

and requires new strategic choices

• AR deployment is non-linear and requires you to develop

and adapt your capabilities

Page 32: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH

HBR AR

Page 33: A Managers guide to augmented reality...• Lead Principal Business Analyst, PTC ... –Rocky Jung • Senior Business Analyst, PTC FROM STRATEGY TO DEPLOYMENT: GETTING STARTED WITH