The Online Retail Package

fedex.com/ecommerce

A host of solutions for e-commerce businesses.

Presenting FedEx® solutions for online retailers. It’s not just about shipping. It’s about running a tighter ship.

You have customer demands. You have cost-reductiondemands. And you have to satisfy both. Who better tohelp than FedEx?

Although we’re best known for our reliable shippingservices, we’ve also been widely recognized for our useof information technology and process integration. Put allthat together, and you have the critical capabilities yourbusiness needs to succeed — all in a package of FedExsolutions designed especially for online retailers.

Please review the following pages and see how manyways FedEx can help. When you take full advantage,your business could really start clicking.

Presenting FedEx® solutions for online retailers. It’s not just about shipping. It’s about running a tighter ship.

You have customer demands. You have cost-reductiondemands. And you have to satisfy both. Who better tohelp than FedEx?

Although we’re best known for our reliable shippingservices, we’ve also been widely recognized for our useof information technology and process integration. Put allthat together, and you have the critical capabilities yourbusiness needs to succeed — all in a package of FedExsolutions designed especially for online retailers.

Please review the following pages and see how manyways FedEx can help. When you take full advantage,your business could really start clicking.

A wide array of shipping for a wide range ofneeds for a wide, wide, wide world.Whether you’re shipping plasma screens to Peoria or paper clips to Peking — or both —FedEx has shipping solutions that can helpyou deliver the ideal combination of costcontrol and customer satisfaction.

Offer free or low-cost “standard shipping” to your customer’s residence.Introducing FedEx SmartPost® — our new, cost-effectiveresidential service for light-weight shipments for whichtiming is not critical. Combining the strengths of FedExand the United States Postal Service®, FedEx SmartPostprovides delivery confirmation; it accommodates P.O. boxand Military Army Post Office (APO) and Fleet Post Office(FPO) deliveries; and it levies no surcharges for residential,rural or Saturday deliveries. Result? You can keep yourcosts low and help minimize cart abandonment due toshipping “sticker shock” by offering free or low-costshipping to your customers.

For residential delivery with world-class featuresand special delivery options.What if your customers aren’t home during normal deliverytimes? Some goods are too valuable to “leave on the porch.”And some people simply prefer to receive their packages in person. That’s why there’s FedEx Home Delivery® — ourexclusive residential service — with Saturday and eveningdelivery at standard rates, plus premium service upgradeslike an adult signature requirement, delivery by appointment(unprecedented), and more. Shipping high-value goods?Want to do your best to accommodate your customers’lifestyles? Try FedEx Home Delivery.

The choices your customers want.The choices your customers want.

* For details on the FedEx Money-Back Guarantees, see Service Info at fedex.com.

For heavier items or for deliveriesto your customer’s business address.Often your customers want their merchandise delivered to their business addresses. For these times — and forwhen packages are more than 70 lbs. — you’ll want tohave FedEx Ground® as an option. Ninety-five percent ofthe time, FedEx Ground gets it there in 4 business days.

For last-minute shopping, emergencies,and fragile or valuable items.Sometimes your customers need that gift (or auto part orprescription) fast. If so, your customers will appreciate beingable to choose FedEx Express, a standard-setter for reliabledelivery. Having time-definite delivery as fast as the sameday — backed by a money-back guarantee*, residentialdelivery signature options and shipment notifications —they’ll know they can count on you to ease their anxietiesand come through in the clutch.

For returns that are as hassle-free as possible.When customers have to ship something back to you, theywant it to be easy. After all, many still think buying online isrisky (they can’t “try before they buy”) — so a user-friendlyreturns process is key. FedEx solutions range from ourelectronic shipping options, such as print or e-mail returnlabels, FedEx ExpressTag® or FedEx Ground® Call Tag.Customers can simply drop off return packages at a FedExKinko’s Office and Print Center,a FedEx World ServiceCenter,® aFedEx Kinko’sSM ShipCenter,or FedEx AuthorizedShipCenter® locations.

For just about anything else.If it’s extra heavy, extra valuable, extra urgent or going anextra-long way, you’ll continue to have FedEx on your side.FedEx Freight covers your next-day and second-day LTL (less-than-truckload) freight needs. FedEx Custom Critical lets youoffer one of the fastest door-to-door services available —same-day or next-day delivery of urgent freight, valuable itemsor hazardous goods. And FedEx Trade Networks empowersyou to ship internationally without trepidation, through a fullrange of international support services (including landed-costestimations, document preparation, global ocean and air cargodistribution, customs brokerage and customs clearance).

Take advantage of FedEx know-how: From Internet to international.To help you get business, you need an ally who gets yourbusiness. That ally is FedEx. We’ve been celebrated as oneof the most innovative users of information technology.1

We’ve been awarded for our technology and processintegration.2 And we thoroughly understand internationalmarkets — where your greatest potential growth may be.

Consultants who truly understand e-commerce. When you get on board with FedEx, you’ll work closelywith our experienced solutions consultants. They’ll helpyou with your FedEx integration, of course, but that’s onlythe beginning. Your FedEx e-commerce shippingconsultant will assist you beyond the integration phase —making sure that we provide you with the right solution tomeet your business needs.

Your guide to a world of new markets.Many online retailers are hesitant to trade acrossborders, due to complexity and risk. But through FedExTrade Networks, you can pursue international marketswith confidence — minimizing hidden costs andclearance delays. FedEx Trade Networks has more than100 years’ experience in shipping goods globally, andprovides a full range of international support services,including access to duty and tax solutions, documentpreparation, global ocean and air cargo distribution, andcustoms brokerage.

The expertise your success depends on.

1. By the InformationWeek 500 list, September 19, 20052. By CIO magazine, CIO 100 Awards, CIO Magazine, August 15, 2002

Save money the simple way. And the complicated way.One of the easiest ways to reduce your costs is to paylower shipping rates. FedEx can help you do just that, ofcourse. But we can also help you reduce costs in manymore, perhaps less-obvious ways. With more efficientreceiving, for example. Reduced inventory. Streamlinedprocessing of returns. The list goes on.

Lower your shipping rates without even trying.Our great variety of services includes options to help youreduce costs automatically. For example, ask us aboutFedEx Ground Multiweight® or FedEx Express hundred-weight pricing (perfect for inbound shipments from vendors).Furthermore, by utilizing the full suite of FedEx® services,you can enjoy special pricing based on your unique shippingneeds and shipping volumes. Even better, you can increaseyour FedEx earned discounts, which take into account yourtotal FedEx volume (including inbound, outbound,international and returns).

See big savings with increased shipment visibility. (And reliability too.) Do you know what having “visibility” means? It means you know the status of when your shipments leave fromvendors. It means you schedule your dock space moreefficiently. It means your receiving labor is only on theclock when you need them. These are the benefits ofutilizing renowned FedEx visibility tools — fedex.comand FedEx InSight.® And don’t forget fast, reliable FedExshipping — which can help you decrease costs with drop-ship programs, just-in-time deliveries and a reduction inback orders. Ask about recipient billing too.

The efficiencies your operations need.

Returns: the hidden opportunity for significant cost reduction.For nonstore retailers, “reverse logistics” average 10 to 15percent of total shipping expenditures. That’s a major cost —and a major cost-reduction opportunity. Most retailers don’teven measure the cost of their returns. But call on FedEx, andwe’ll help you choose from a variety of returns solutions thatwill allow you to efficiently manage your returns process. Takeyour pick from our extensive array of returns solutions — FedExPrint Return Label, FedEx E-mail Return Label, FedEx ExpressTag®

and FedEx Ground® Call Tag, as well as our pre-printed options.And take a look at the FedEx Return System — a contractualservice that delivers enhanced visibility from the point of drop-off to the final destination, to help control the flow of high-volume returns for more effective inventory management.

Inbound: save by leaps and bounds.It’s widely believed that inbound shipping represents aretailer’s greatest opportunity to achieve economies of scale.To be more precise, you could realize exponential savings ifyou take control of your inbound shipping from vendors.When you’re the one choosing the carrier, you’ll gain theopportunity to lower your costs with FedEx recipient billingand the FedEx Ground® COLLECT program (your vendors usetheir own FedEx account numbers, but you are invoiceddirectly for inbound packages). Furthermore, your inboundshipments via FedEx can be combined with your outboundshipments via FedEx — providing you greater overall FedExvolume for rate considerations, and the opportunity toincrease your FedEx earned discounts.

Shipping functionality in the shape you want it.Whatever software system you employ, there’s an excellentchance FedEx functionality will function within it. This means,in the software environment you’re comfortable with, you canprocess shipments, obtain courtesy rate quotes, send andreceive notifications, access tracking status, generate reports,and exchange information among departments seamlesslyand securely.

Offline solutions: designed by FedEx for optimumspeed and integration.For high volumes, managing shipments over the Internet maynot be fast enough. That’s why we developed FedEx offlinesolutions. First, the PC-based FedEx Ship Manager®. It installs inminutes, can be networked for multiple shipping stations, and isODBC compatible. (To integrate with your back-end accountingand order management databases, simply use FedEx®

Integration Assistant—our self-service wizard—or getcustom FedEx Integration help from our solutions consultants.)Second, the server-based FedEx Ship Manager® Server, atransaction-based solution. You can integrate it into most anyapplication, and use it to process up to eight packages persecond (for your most demanding shipping requirements).

Web integration solutions: when you want FedEx to follow your program.If you prefer to create your own application, you’ll be glad toknow you can connect directly to FedEx back-end systems viathe Internet — with FedEx Ship Manager® Direct. This Webintegration solution includes XML tools and provides youwith a seamless, custom integration of FedEx functionality.Best of all, you can use any platform for development.

The technology your business requires.

Compatible solutions: FedEx functionality built in to the software you need most.Through the FedEx® Compatible Solutions Program, we workwith a number of software companies — including theleading warehouse management and shipping managementproviders — to provide FedEx shipping functionality withinthe applications you already use. In many cases, you’ll also be able to check and compare FedEx rates versus other carriers.

When customers can count on you, you can count on them.The prerequisite for growth is new customers, and newcustomers need some reassurance to help shorten theirleap of faith. At the same time, customers aren’t as loyal asthey used to be, because they have so many options.Today’s customers expect the world. Fortunately, you haveFedEx on your side.

Out with out-of-stocks. In with customer satisfaction. The bad news: On average, retailers lose 4 to 8 percent oftheir revenues by not having the right product at the righttime. The good news: You can minimize out-of-stocks byusing fast, reliable FedEx shipping for inventoryreplenishment. You can also minimize out-of-stocks byusing FedEx services for drop-shipping programs. And youcan better manage customer-delivery expectations (or providealternatives in the event of delays) with FedEx InSight andits proactive notification capabilities about the status ofgoods in transit.

Tracking helps your reputation stay on track.A welcome reassurance for online shoppers is the abilityto track their own shipments. (Not only is it comforting forthem, but it’s a real cost-saver for you — customer packagetracking means fewer calls to your customer support center).Through fedex.com, you can enable your customers to trackthe status of their packages, 24 hours a day, 7 days a week.And with FedEx InSight, you don’t even have to know thetracking number — you can track by address or recipient name.

The reliability your customers expect.

You can bank on FedEx trust.Some online shoppers still consider buying goods online tobe a risky transaction. So it might help to have the FedExname on your side. After all, FedEx is a most highlyregarded brand — a standard of consistent excellence.Ask about our FedEx Co-Branded Packaging Program — it’sone great way to associate your company with the level ofreliability your customers expect.

FedEx delivers the goods. For the type of goods you sell. The world thinks of online retailers as being niche-oriented. But if you’re like many of your peers, youactually carry multiple-product categories — and yourshipping needs vary from one category to another.Good news: FedEx has you covered.

Home/office/garden

Examples: Vases, fine art, chairs, wallpaper, linens, china, tools, utensils, paper, books, pet supplies, toys.

Characteristics: Sometimes fragile, sometimes heavy, sometimes high value.

Services: Depends on product. FedEx Home Delivery,® FedEx SmartPost,®

FedEx Ground,® FedEx Freight,® FedEx Express.®

Apparel

Examples: Shirts, coats, shoes, backpacks.

Characteristics: Lightweight, returns-intensive, sometimes high value.

Services: FedEx SmartPost, FedEx Home Delivery, FedEx Express.

Auto parts

Examples: Alternators, wipers, wheels, tires, hoods.

Characteristics: Oversized, heavy, urgent, returns-intensive. May be shipped directly to mechanic/installer.

Services: FedEx Ground, FedEx Express, FedEx Freight, FedEx SmartPost.

Food/beverage

Examples: Steaks, fruit, chocolate, nuts, popcorn, spices.

Characteristics: Lightweight, perishable, fragile. May be frozen.

Services: FedEx Home Delivery, FedEx Express, FedEx SmartPost.

Music/video

Examples: CDs, DVDs, VHS and audiocassettes.

Characteristics: Lightweight, low value.

Services: FedEx Home Delivery.

Consumer electronics

Examples: Personal information devices, video games, CD and DVD players, standard- and plasma-screen TVs.

Characteristics: High value, fragile. Sometimes heavy.

Services: FedEx Home Delivery, FedEx Express, FedEx Ground, FedEx Custom Critical,® FedEx SmartPost

Computer hardware/software

Examples: Monitors, hard drives, printers, software CDs and DVDs.

Characteristics: High value, fragile. Often heavy, sometimes urgent.

Services: FedEx Home Delivery, FedEx Express, FedEx Ground, FedEx SmartPost.Special laptop packaging available for free.

FedEx SmartPost®

New! Combines the strengths of FedEx and USPS. A dedicatedstaff and network to provide the best-managed cost-effective,light-weight service possible.

• Economical service for light-weight goods for which timing is not critical.

• Delivery in 2 to 7 days, Monday through Saturday.

• Accommodates rural, P.O. box, Military Army Post Office (APO) and Fleet Post Office (FPO) deliveries with no surcharges.

• End-to-end shipment visibility with delivery confirmation included.

FedEx Home Delivery®

The industry’s first residential delivery service with a money-back guarantee and standard Saturday delivery option.

• Day-definite delivery backed by a money-back guarantee.*

• Delivery in 1 to 5 days, Tuesday through Saturday, from 9 a.m. to 8 p.m.,for packages up to 70 lbs.

• Premium service upgrades for flexibility and security: FedEx Evening Home Delivery,SM for delivery after hours until 8 p.m.;FedEx Date Certain Home Delivery,SM to designate a specific deliverydate; FedEx Appointment Home Delivery,SM for delivery within onehour of an appointed date and time; automatic proof of delivery(signature required shipments only), for a proof of delivery sent backto the retailer automatically via fax, mail, CD-ROM or FTP.

• New signature options: Direct Signature Required (by any person atthe address); Indirect Signature Required (by anyone at the address orby anyone at a neighboring address or by a door-tag signature);Adult Signature Required (by a person at least 21 years old).

FedEx Ground®

Dependable, cost-effective delivery to businesses. FedExInternational GroundSM is the only ground service to all 10 Canadianprovinces, plus the Yukon, Northwest Territories and Nunavut.

• Day-definite delivery with a money-back guarantee.*

• Delivery to 48 states in 1 to 5 business days based on distance tothe destination; to Alaska and Hawaii in 3 to 7 business days; and toCanada and Puerto Rico (via FedEx International Ground) in 3 to 7business days — all for packages up to 150 lbs.

• Free signature proof of delivery, with C.O.D. and electronic C.O.D. options.

FedEx Express®

Fast service to more than 220 countries and territories around the globe and to every U.S. address.

• Time-definite delivery backed by a money-back guarantee.*

• Delivery typically in 1, 2 or 3 business days for packages up to 150 lbs.

• Saturday delivery available with FedEx Priority Overnight® and FedEx 2Day®.

• Same-day shipping available with FedEx SameDay, 24/7.

• Same signature options as FedEx Home Delivery (Direct SignatureRequired, Indirect Signature Required, Adult Signature Required).

FedEx Return SolutionsA comprehensive suite of return solutions for nearly everyconceivable situation or need.

• FedEx Print Return Label, FedEx E-mail Return Label, FedEx ExpressTag®

and FedEx Ground® Call Tag, as well as pre-printed options.

• The FedEx Returns System is a contractual service that allowscustomers to drop off returns at any location in our national networkof shipping centers.

FedEx Kinko’s Office and Print CentersThe world’s leading provider of document solutions andbusiness services.

• Convenient drop-off for merchandise returns that will be shipped via FedEx delivery service.

• More than 1,200 locations in 11 countries, with more than 400 open 24 hours.

• Packing materials and assistance available on site.

FedEx Freight®

The leading U.S. provider of next-day and second-dayregional, LTL (less-than-truckload) freight services. Seven-timeNASSTRAC multiregional carrier of the year.

• LTL (less-than-truckload) freight services to virtually all U.S. ZIP codes, including Alaska and Hawaii, backed by a no-fee money-back guarantee.**

• International and offshore service to Canada, Mexico, Puerto Rico,Europe, Central and South America, the Caribbean, and Asia.

FedEx Custom Critical®

Door-to-door service with same-day or next-day deliveryof urgent freight, valuable items or hazardous goods.

• 24/7 service, using a trucking fleet for ground-expedited service oran array of air options including exclusive-use charters.

FedEx Trade Networks®

A full range of international support services, regardless oftransportation mode, supported by 100 years’ experience handlingthe intricacies of shipping goods globally. North America’s largestcustoms entry-filer for customs brokerage.

• Access to duty and tax information via XML, U.S. importdocumentation online download, document preparation, onlinecustoms clearance transaction visibility to data and documents,NAFTA consultation, export advisory services, product classificationand compliance assistance, global ocean and air cargo distribution,cargo security consultation (C-TPAT and PIP).

*For details on the FedEx Money-Back Guarantees, see Service Info at fedex.com.**Applies to FXF 1000 Rate Base Customers only. Subject to terms and conditions provided in the FXF 100 Series Rules Tariff.

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