Help Wanted

A Homemade PowerPoint GameBy

Shevetta ReedWSU IT 6140

Play the game

Story

Credits

Copyright Notice

Objectives

Game Directions

THE STORY OF “HELP WANTED”

Tony has gotten his first job as a salesperson at the local electronic store Electronic Depot. Tony was told that to make the big bucks, he will need to complete the sale. Tony has never taken a marketing class in school and has no clue on what to do. He’s depending on the Senior Associate to give him a little guidance.

Tony will shadow the Senior Associate on the job for a few days. Throughout the day the Senior Associate will explain certain things to Tony to help him understand exactly what he’s suppose to do. Tony is known to be a little forgetful. He also knows that you took marketing in school. So instead of constantly asking the Senior Associate for help, he text you for help.

You and Tony make a deal. If you help him make the big bucks he will deposit $50 in your savings account for every question you get correct. When you give him the wrong answer the bank will deduct a $20 service fee from your savings. Keep your cell phone on because he’s going to start texting real soon.

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Game Directions

The goal of the game is to apply marketing skills learned for selling

To play the game you will start with a savings account balance of $1000. You will deposit $50 for every question you answer correctly. You will incur a $20 service fee for every question you answer incorrectly.

To win the game you have to have an ending balance of $2000 or more in your savings account.

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CREDITSALL TEACHERS AND STUDENTS AT NON-PROFIT SCHOOLS CAN USE, REVISE, OR ADAPT THIS GAME AT WILL AT NO COST ON THE CONDITION THAT ALL PRIOR DESIGNERS

ARE CITED.

• ORIGINALLY DESIGNED BY SHEVETTA REED, WAYNE STATE UNIVERSITY, OCTOBER 17, 2007 “HELP WANTED”.

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Educational Objectives

• Audience– This game is for 9th thru 12th grade students in a Marketing

Education curriculum.

• Subject Area Objectives– Students will be able to understand the marketing foundation of

communication and interpersonal skills as well as the function of selling.

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Copyright• COPYRIGHT 2007 SHEVETTA REED• PERMISSION TO COPY THIS GAME AT NO COST IS

GRANTED TO ALL TEACHERS AND STUDENTS OF NON-PROFIT SCHOOLS.

• PERMISSION IS ALSO GRANTED TO ALL TEACHERS AND STUDENTS OF NON-PROFIT SCHOOLS TO MAKE REVISIONS TO THIS GAME FOR THEIR OWN PURPOSES, ON THE CONDITION THAT THIS COPYRIGHT PAGE AND THE CREDITS PAGE REMAIN PART OF THE GAME. TEACHERS AND STUDENTS WHO ADAPT THE GAME SHOULD ADD THEIR NAMES AND AFFILIATIONS TO THE CREDITS PAGE WITHOUT DELETING ANY NAMES ALREADY THERE.

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Let’s play “Help Wanted”!

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Q1

Q6

Q2 Q3 Q4 Q5

Q10Q9Q8Q7

Q15Q14Q13Q12Q11

Q20Q19Q18Q17Q16

Q21 Q25Q24Q23Q22

Why is a feature-benefit chart a useful selling tool?

Because it allows the salesperson to know what decision making process the customer will go

through

Because it recaps all the specific product features and the customer benefits

Because it shows the salesperson what the customer’s motives will be

None of the above

What is an open ended question and how are they used in a sale?

Open ended question requires just a yes or no answer and provides information about a

customer’s needs.

Open ended question requires more than a yes or no answer and provides no information

about a customer’s needs

Open ended question requires just a yes or no answer and provides no information about a

customer’s needs

Open ended question requires more than a yes or no answer and provides information about a

customer’s needs.

Why are trial closes beneficial?

Because if they do work, customers will most likely tell you why they are not ready to buy,

and if they do not work, you will close the sale

Because if they do not work, customers will most likely tell you why they are ready to buy,

and if they do work, you will close the sale

Because if they do work, customers will most likely tell you why they are ready to buy, and if

they do not work, you will not close the sale

Because if they do not work, customers will most likely tell you why they are not ready to

buy, and if they do work, you will close the sale

A customer seems to be frustrated because she likes three of the items you have shown her. What specialized closing method would you use to make her

buying decision easier?

You would use the direct close in which you ask for the sell because her buying signal is

very strong.

You would use the which close specialized closing method , where you would narrow the

selection of items and review the benefits of each

You would use the standing room only close, where the

product is in short supply or where the price will go up in

the near future.

You would use the service close where you explain services that

over come obstacles or problems.

A customer has made an objection to the price of CD player that you are trying to

sell her. Your boss has authorized you to offer her a discount of one third off the

original price. If the CD player will cost her $80 with the

discount, what was the original price?

$120$153

$134$104

The computer package that your company sells includes a one-year service warranty.

Typically, only every third customer needs to send his or her computer in to be serviced.

The cost of servicing the computers averages about $45 in parts and labor per servicing. If the retail price of the computer is $370.99, about what percentage of that cost goes to

paying for the warranty?

12%4%

36%6%

What types of questions

should be asked first when

determining customer needs?

Questions about intended use & experience

Questions about price & experience

Questions about use & price

Questions about price & experience

What is the goal of the product presentation?

To match customer’s wants

To match product’s benefits

To match a product’s features & benefits to the customer’s price

To match a product’s features & benefits to the customer’s needs

and wants

What are customers

buying signals?

Things customers do or say to indicate a readiness to

buy

Things a sales person does or says to indicate a

readiness to buy

Things a customer say or do to get a sales persons

attention

All the above

The store is having a special on digital

cameras. The cameras usually cost $349, but the store is offering an immediate $30 discount

and a $50 mail-in rebate. If there is 5.5%

sales tax on the camera, how much will you end up paying for

the camera?

$336.55$282.45

$286.55$206.52

When you can not determine a customers intended price range, what

price level of product should you show?

Show the middle price range, so you can move up or down as required by the customer’s

needs

Show the low price range, so you can move up as required by the customer’s needs

Show the high price range, so you can move down as required by the customer’s needs

Show the all price range, so you can move up or down as required by the customer’s needs

What are layman terms and why should a sales person use them?

They are words an average customer can understand

They are words that the gifted customer can understand

They are words an under average customer can understand

None of the above

During the holidays the gift shop typically makes $4,500 over a weekend. If gift wrapping increases holiday sales by 25%, on

weekends, how much more would the shop make?

$1,125

$5,625$4,525

$2,325

What is the four step process of

training?

Explanation, demonstration, trail and critique

Explanation, demonstration, trail and

training

Demonstration, trail, critique and arranging

displaysNone of the above

A customer wants five boxes of high quality photo paper and

twenty boxes of printer paper. If a box of printer paper costs $25 and

the photo paper cost twice as much, how much is the total?

$750

$840$740

$600

There is a special deal in which customers who order five hundred dollars worth of products or more,

receive 10% credit towards there next purchase. If a customer ordered $750 worth of products, how much credit

does the customer receive?

$75

$65

$100

$150

What are the three methods of

approaching retail customers?

The service, the greeting, merchandise

The service, the greeting, business to

businessThe greeting,

merchandising and non verbal communication

Observing, listening and greeting

How is routine decision making different than extensive decision

making?

All of the above

Routine decision making occurs when the customer does not need a lot of information and extensive decision making occurs when

there is a need for a lot of product information

Routine decision making often involves brand loyalty, extensive decision making most often

does not

In routine decision making the perceived risk is low, in extensive decision making the perceived

risk is high

Electronic depot is having a one day sale with 30% taken off the

price of DVD recorders. If a customer has a coupon for an

extra 10% off, how much will they save on a purchase of $255?

$102

$120$100

$115

Which approach is usually the most effective initial

approach in retail sales?

Merchandise

Service Greeting

All the above

The new shipment of PSP’s has come in from Canada. If the US$1 is worth CDN$1.4, how

much would a CDN$180 PSP cost in American dollars ?

$128.57$138.49

$129.38 $140.98

Which specialize method of handling objections allows you to

offset an objection with other features and benefits?

Superior-pointSubstitution

BoomerangQuestion

Samples, models, photographs,

drawings, graphs and charts are all examples of what?

Sales AidObjections

Both Neither

To close a sale, you offer layaway as option, which requires a 20%

deposit. What would the required deposit be on a $350 theater

system?

$70

$75$80

$65

What is customer relationship management?

The finding of customers and keeping them satisfied

A customer loyalty and rewards program

A client file

An after sales activity

You were right!!!I guess you did pay attention in class!

Stop by later and pick up your $50.

Thanks again for your help!! Back to game

You ‘re on a roll!!You’re taking my check!!

Here’s another $50, don’t forget to deposit it.

I should pay more attention in class myself.

Back to game

That wasn’t it…

You must have been absent from class that day.

The bank charged you a $20 customer service fee.Don’t forget to deduct it from your balance.

Back to game