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E00086852 eir/cus LETTER PAYU (AB)
A guide to help you
manage your accountHere are some tips to help you understand how to access and manage your account.
To protect your personal data and account we will ask you a number of questions to ensure you are the account holder.
This is required when you contact eir over the phone, in store or via our webchat.
Account Name
Account Number
Confirmation you’re the account holder
Address
And in some cases
Date of Birth
Landline or Mobile number
Security question you have set up on your account
Accessing your account
Here a few things we may ask you for
E00086852 eir/cus LETTER PAYU (AB)
If you ever need anymore information you can always visit www.eir.ie.
EIR1
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Contact us on 1901 Mon-Fri (8am - 6pm) or visit www.eir.ie to speak to our Webchat team Mon-Fri 7am to 10pm and Sat & Sun 9am to 6pm
What can they request? A review or question a bill and/or charges.
A refund on behalf of you, the account holder. This will be in your name.
Guidance for any issues regarding your account or it’s products.
SIM or Mobile number swap.
Network Unlocking Code (NUC).
Discuss package, products, usage and promotions on your account.
Change a Mobile PIN.
Port In a Mobile Number.
What they cannot do… They cannot make any changes to your account which will change your services, charges or contact details such as address or phone number.
You can add an Authorised User to your account to help manage aspects of your account.
You still remain the account holder, this will not change.
To do this contact eir with the Authorised User (who must be over 18 years old) and once you have been validated, provide:
Authorised Users full name
Date of birth
A password they can use when they contact eir.
Adding another user to your eir accountWhy?
Fill in your account number (you’ll find this on your bill) and telephone number below so you have your information to hand when you contact eir.
Account number:
Phone number:
If you wish to enable another person to do more on your account you will need to set them up as a legal representative. For more on this please contact eir.
