Skills & Competencies

261 Kamloops AvenueVictoria, BC V8Z 1W6

alicearcdesign@gmail.com

(250) 588-4329

Core Strengths

Customer Service

Communication & Relationships

Problem Solver

Customer Focused

EnthusiasticTeam Player

Goal & Detail Oriented

Customer Advisor - Shaw Cable April 2015 - ongoing

• Consistently exceeds customer service and billing support goals while promoting the featuress and advantages of Shaw products and services (ranked fourth in sales for all customer advisors in Victoria in March)

• Delivers exceptional customer service and builds strong customer relations for Moves, Sales, Billing, DCT Activations, E.T.A and Shomi

• Actively listens, asks thoughtful questions and offers appropriate solutions based on individual customer needs

• Coordinates payment arrangements with customers in delinquent status, ensuring a timely recovery of all outstanding amounts

VAlice CunninghamvBachelor of Interior Design

Ryerson University 2003 - 2008

Engineering TechnologyCamosun College

2011 - 2013

Diploma of ArtVictoria College of Art

2002 - 2003

Employment Record

• Over 10 years experience delivering exceptional customer service in sales and leadership roles

• Proven history of taking initiative and going above and beyond to provide winning solutions to customers

• Genuine, patient and sincere customer focused approach

• Thrives in a collaborative environment by building positive connections and strong relationships with colleagues, leaders

and other Shaw departments

• Enthusiastic and self aware team player committed to continuous improvement and peer mentorship

• Outstanding problem solving and active listening skills, able to diffuse difficult situations with tact and ease

Beauty Boutique Expert - Shoppers Drug Mart, Vancouver, BC 2009 - 2010

• Drove sales by providing one-on-one consultations, cosmetic applications/demonstrations and genuine customer care

• Processed all payments, returns, & exchanges, received and displayed merchanise, organized & cleaned visual displays

• Maintained loyal customer base by building relationships, in-depth product knowledge, reliable service & follow-up calls

• Provided professional & approachable ‘face’ to the company while promoting beauty product specials and services

Supervisor and Barista - Starbucks Coffee, Victoria, BC 2001 - 2005

• Lead and supervised team members and promoted company values and executed store operations

• Trained employees to deliver prompt service and beverages that reflect Starbucks recipes and presentation standards

• Directed store opening and closing procedures, ensured proper cash register and cash-management procedures followed

• Connected with customers and co-workers, adapted easily to fast-paced environment and learned new concepts quickly

Environment & Graphic Designer Co-op — MacClaren McCann Momentum, Toronto, ON 2006 - 2007

• Provided creative support to senior designers across all phases of design work including but not limited to: computerized

3D design & graphic production, concept development, marketing & communication strategies & quality control

• Worked within a corporate structure & team environment to meet goals & deadlines for the following events/clients:

General Motors Canada, Vancouver 2010 Olympics, Calgary Stampede, Rogers Cup & City of Toronto

Junior Project Designer - Wayne Swadron Interiors, Toronto, ON 2008

• Involved in all aspects of interior design project work including office based duties, field work & administrative tasks

• Provided support to senior designers performing clerical duties, liasing with sales reps, maintaining sample library

• Formatted drawing and product schedules, attended meetings and recorded minutes

Sustainable Design Intern - HOK Architecture, Toronto, ON 2008 - 2009

• Researched, wrote reports and prepared proposals on sustainable technologies or products relevant to client

• Assisted in evaluating building projects candidacy for LEED Certification, identified issues and proposed methods of

attaining certification

• Supported co-workers in all aspects of LEED certification as well as created and presented LEED educational seminars

Freelance Designer - Victoria, BC 2010 - 2014

• Provided expertise in various areas of: Residential, Commercial, Restaurant, Graphic and Sustainable Design

• Prepared technical drawings with AutoCAD software, furniture and lighting schedules in MS Excel

• Liased with contractors and sales representatives to negotiate pricing, source materials/products & schedule meetings

• Managed thigh-volume work-loads for different clients, adhering to high standards & specific dead-lines

• Used social networking sites, relationship building and effective communication to secure new & retain established clients

Acting Manager & Lead Server - Kate’s Cafe, The Oak Bay Beach Hotel , Victoria, BC 2013 - 2014

• Managed and trained team of 5-6 servers/baristas while ensuring customer service and operational excellece at all times

• Directed daily operations, resolving guest concerns, maximizing revenue & balancing labour expenses

• Executed administrative duties included preparing schedules, placing orders, monitoring

inventory, developing employee training handbook, creative marketing strategies, and develop seasonal menu items

• Responsible for daily cash-outs, summarizing financial information, calculating server tips and depositing earnings