A Case Study on Mr Oberoi

7/27/2019 A Case Study on Mr Oberoi

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A Case Study On Mr Oberoi

Rai Bahadur ji

Guided By:

Jaishree Anand

(Professor)

Submitted By:

Ashish KumarHarsh Desai

Anjali Aggarwal

Komal Patel

Mentor: Mr. Suresh

Mathur (chief operating officer) ,JHM International,


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Rai Bahadur Ji

Born:August 15, 1898, Bhaun,Pakistan

A Dramatic Life -- full of difficulties and

hardships
https://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEw


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He was only six months old when he lost his father

Shri A S Oberoi, a contractor in Peshawar.

Son of a very strong mother.

Began his education at the village school. Later, hewas sent to the nearby town of Rawalpindi and

enrolled in the DAV school from where he

matriculated.

Went to Lahore to join college and passed hisIntermediate Examination.

in 1922, as fate would have it, Mohan Singh, with not

much money in his pocket, had to flee Bhaun for the

sake of his child as plague broke in the township.


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Hotel Luxury

Hotel schools

International bran

Globalization

VISION


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Other notable firsts were the decision to employ women in his hotels and

to establish a chain of ancillary industries producing and supplying items

like consumables and stationery to ensure the highest quality. The Oberoi

Group was also the first to start flight catering operations in India, in 1959.

The Oberoi Flight Services, located in New Delhi, Mumbai, Cochin and

Chennai, provide in-flight meals of international quality to reputed

airlines.

Mr. Oberoi realised that the hotel and hospitality business is greatly

dependent on travel agents, a vital element in the distribution chain.

Therefore, he decided to establish his own travel agency. Mercury Travels,

part of The Oberoi Group, ranks amongst the leading travel agencies in

India.

With vision and imagination, Mr. Oberoi converted old and dilapidated

palaces, historical monuments and buildings into magnificent hotels such

as The Oberoi Grand in Calcutta, the historic Mena House Oberoi in Cairo

and The Windsor in Australia. It was, in fact, in the face of severe

opposition that the State Government of Victoria awarded Mr. Oberoi the

lease of The Windsor, a heritage building in Melbourne. He personally

supervised the restoration of the hotel to its original grandeur and later

acquired it. The Oberoi Cecil in Shimla, built in the early 20th century,

reopened in April 1997 after extensive and meticulous renovation.


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Qualities of Rai Bahadur Ji

EntrepreneurshipFailure to Success

Simplicity- Old Man Charm

Humility

Born to lead/win/failure was not anoption

Hotelier-cum-politician

Patient

Perseverance

Gratitude always thank you


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Accessible

Acumen fore selecting people

Globalization Patriot

Introduced women to hotel biz


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Personal Interaction of Mr.

Suresh Mathurwith Rai

Bahadur ji


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Meeting

Open to suggestions

Selection as management trainees Knew names

Attention to details

Perfectionist

Personal interest in business of every

hotel


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Check daily- question/point out errors

High energy

Benevolent God & Country always come above all

Humble, poor beginning in early part

of life prepared him for luxuries in thefuture

Customer Service-Rai Bahadur taughtus the value we bring to professional

hoteliers today


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Pioneering Effort For Today'sHospitality sector


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Pioneering Efforts

Future of industry 40 years of jet age

Expected to trips in next 20 years

Efficiency in Design & Construction

Sustainability

Innovation in food concepts Keeping in trends with customers

wants,needs desires


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Role of professional hoteliers

Imaginative amenities

Use of technology

Efficiency model for tier 2+3 cities

The YOTEL, NYC

High technology

Trendy

Cabin-style-room


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Moving bed

Strong shower

Environmentally concious

Extra luggage stored by a ROBOT


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The Role of emerging Educated

Owner HR shortage

Manager-skilled & semi-skilled

Documents

A Case Study on Mr Oberoi