A cafeteria plan for the strategic management of organizational conflict It’s not just training...... it’s how organizations cut the hidden costs of preventable

A cafeteria plan for the strategic management of organizational conflict

It’s not just training . . . . . . it’s how organizations cut the hidden costs of preventable conflict

Click now

The premier service of . . .

The MediationWorks Training System™A cafeteria plan for strategic conflict management

© 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved.

After viewing this presentation, visit us at . . .

Click now

What is it?


A flexible, customizable, comprehensive range of options allowing your organization to get what you need . . . and only what you need . . . to cut the hidden costs of preventable conflict . . .

. . . from a single day of training to complete redesign of your organization’s dispute resolution system.

© 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. Click now

Step 1: Benchmark ~ Assess the problem

Step 2: Train ~ Establish the core competencies

Step 3: Coach ~ Support the learning

Step 4: Enable ~ Remove the obstacles

Step 5: Expertize ~ Train in-house experts

Step 6: Systematize ~ Design your ADR system

Step 7: Reassess ~ Compare to benchmarks



Select from these options:

Click now

Step 1: Benchmark ~ Assess the problemDana Measure of Financial Cost of Organizational Conflict

Benchmark current costs of mismanaged conflict

Dana Survey of Conflict Management StrategiesBenchmark current levels of the four strategies

Other benchmark measures?Frequency of grievance filings?Voluntary employee turnover rate?Other costly effects of unmanaged conflict?


The MediationWorks Training System™

Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your ROI.

Click now

The Dana Measure of Financial Cost of Conflict

a© 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved.


Cost factors:#1: Wasted time

#2: Opportunity cost of wasted time

#3: Lowered job motivation and productivity

#4: Lost performance due to conflict-related absenteeism

#5: Loss of investment in skilled employees

#6: Conflict-incited theft, sabotage, vandalism, and damage

#7: Restructuring around the problem

#8: Health costs

#9: Degraded decision quality

The Dana Measure is available as an on-line calculator at www.mediationworks.com

Click now

ConflictManagement

Toolbox

Non-adversarialattitude toward other

Adversarialattitude toward other

Coercion

Collaboration

Evasion

Detachment

Engagementwith other

Disengagementfrom other

The Dana Survey of Conflict Management Strategies

The Dana Survey is available on-line at www.mediationworks.com



Click now

A number value for your

organization


organization


organization


organization

Conflict Management Strategies currently imbedded in your

organization

ConflictManagement

Toolbox

Step 2: Train ~ Establish the core competencies



Module 1: Necessary Knowledge

Your mental map for effective action

Module 2: Successful Conflict Conversations

A core workplace competency: Self Mediation

Module 3: Third-party Resolutions

A core leadership competency: Managerial Mediation

Click now

In-house train-the-trainer option

Step 3: Coach ~ Support the learning• Individual or group telecoaching after training

• Outcome-targeted

• 88% incremental benefit of training plus coaching



Click now

Step 4: Enable ~ Remove the obstacles• Barriers to using competencies are imbedded in

every organization’s structure and culture.

• Remove or lessen obstacles with standard facilitation methods and employee participation.

• Use DMI consultant or your in-house facilitator.



Click now

Step 5: Expertize ~ Train in-house experts• Establish a panel of skilled mediators to resolve

disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3).

• Often fewer than 10% of workplace conflicts remain unresolved, requiring expert mediation.



Click now

Step 6: Systematize ~ Design your ADR* system• Design, establish, and document an interest-

based conflict management system containing procedures for handling grievances and other formal disputes.



Click now

* ADR = Alternative (or Appropriate) Dispute Resolution

Step 7: Reassess ~ Compare to benchmarksDana Measure of Financial Cost of Organizational Conflict

Compare current costs to the initial benchmark.

Dana Survey of Conflict Management StrategiesCompare current indices to initial four benchmarks.

Other benchmark comparisons?



Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your ROI.

Click now

The Dana Measure of Financial Cost of Conflict

a

Average cost at Benchmark

Average cost at Reassessment

Cost of

conflict

Reduction in

average cost of conflict



Reassessment

Click now

Non-adversarialattitude toward other

Adversarialattitude toward other

Coercion

Collaboration

Evasion

Detachment

Engagementwith other

Disengagementfrom other

Lower?Lower?

Lower? Higher?

a© 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved.

The MediationWorks Training System™The Dana Survey of Conflict Management Strategies

Reassessment

Click now

Conflict Management Strategies currently imbedded in your

organization



For more information, click . . .

or call 888-222-3271 (toll free) or 913-432-2888or email [email protected].

Thanks for your attention!

mailto:[email protected]

http://www.mediationworks.com/mts/index.html

Documents

A cafeteria plan for the strategic management of organizational conflict It’s not just training...... it’s how organizations cut the hidden costs of preventable