A 2014 - IN Groupe · The impact of simplification and digital transformation The Imprimerie Nationale Group contributes significantly to the simpli-fication endeavour, particularly

2014ANNUAL REPORT

2

TABLE OF CONTENTS

INTRODUCTION 5

1 Messagefrom the CEO 6

2 The Imprimerie Nationale Groupin summary 8

NEW CHALLENGES 11

1 Merging the domainsof banking and identity 12

2 Mobility as an agentof development 14

3 The challenge of modernisingpublic policy 16

4 Unleashing the potentialof digital identity 18

5 Cyberspacewithout borders 20

6 User experience at the heartof technological innovations 22

7 Cybersecuritychallenges 24

AN INNOVATIVE BUSINESS MODEL 27

1 An innovative transformationof production facilities 28

2 A new dimension andnew markets 30

3 Five globalsolutions 32

4 A globalpresence 34

5 A diverseclientele 36

DNA SECURITY 39

1 Second generationpassports 40

2 New eBoosterModule 42

2014 PERFORMANCE AND STRATEGIES 45

1 Financialresults 46

2 Components 48

3 Credentials 50

4 Identity 52

5 Data 54

6 Flow 56

7 Newobjectives 58

ADMINISTRATION 61

1 Boardof Directors 62

2 ExecutiveCommittee 64

COMMITMENTS 67

1 Sustainabledevelopment 68

2 Humanresources 70

3 ProjectDouai 2.0 72

MILESTONES 75

1 20 years with INSA 76

2 Celebrating the douaiproduction site’s 40 years 78

3 The Art and Printmaking Book Workshop,an area open to artists 80

4 Creating an endowment fund forthe printing company’s heritage 82

3

4

INTRODUCTION

12

MESSAGE FROM THE CEO

THE IMPRIMERIE NATIONALE GROUP IN SUMMARY

P6

P8

5

What is your stance on market development ?

How did the Group perform in 2014 ?

1 - DIDIER TRUTTFROM THE CEO MESSAGE

The environments and ecosystems in which we

operate are in a constant state of flux: the domains of

identity and banking are merging onto one sole format, which,

for that matter, have the capacity to support multiple interrelated

services - whether public or private. There have been so many digital

transformations that the Imprimerie Nationale Group has integrated

and now offers the following confirmed supports for its clients:

mobility - the veritable new technological frontier, the digital transfor-

mation of companies, the protection of valuable assets - particularly

those concerning personal data in cyberspace, and the cybersecurity

challenges with which administrations, businesses, and citizens are

faced.

2014 marks an important year for the Group.

The Group has strengthened the technology value chain

by the increased stake in the company SPS and the integration

of core business components. Following our growth strategy’s success

from 2009 to 2013 (+25% growth and over 12% profit), the Group

has demonstrated again its competitive position and innovative ability

to serve its clients in 2014. Compared to 2013, the Group has had a

very solid financial performance: with a 23% increase, coupled with a

pre-tax net profit of 12.9%, a € 202.4 million turnover was achieved.

These profitable accomplishments are the result of cutbacks which

reflect the Group’s flexibility. Through improved productivity and

product diversity, the Imprimerie Nationale Group has strengthened

its position as provider of secure identity documents in an internatio-

nally competitive market.

6

What is your approach for 2015 ?

In 2015, our intentions are focused on four major

challenges. First, reinforcing the Group’s position within the

technology value chain in order to acquire greater expertise and a

competitive edge. Second, accelerating the Group’s development in exports

and establishing its position as major player in the domains of banking and

identity, mobility, and services. Third, establishing the Group’s role as a vital

player in digital identity security by offering continual innovation. Finally,

our fourth approach, positioning ourselves as a partner in the digital trans-

formation of public and private sectors and adhering to a fixed budgetary

framework by offering competitive and innovative solutions to reduce costs.

Our strategic vision is clear: to further strengthen our predominance regar-

ding secure solutions for identity. Our ability to create new digital proposals

that are compatible with our clientele’s developing needs, our expertise

and state of mind are all assets that provide us with full confidence in our

mid-term goals.

Didier Trutt - CEO

7

202 000 00012,9%

20%68800

1/32

in turnover

net profit

export turnover

Present in countries

associates

of staff dedicated to R&D and engineering

production sites

2 IN SUMMARYTHE IMPRIMERIE NATIONALE GROUP

2014 Key figures

The Imprimerie Nationale Group’s strategy meets the

challenges of the digital revolution.

As a committed player of this new era, the Imprimerie Nationale

Group designs and delivers integrated solutions that safely, sustainably

and reliably manage our credentials, our identities, our data and the

thereto attached rights.

Trustat the heart of our identities

8

Solutions for State and Civil services

Solutions for companies, public institutions and organisations.

Solutions for governments and international companies.

Secure, high-value components added to secure contactless documents.

FOUR BRANDS FIVE SOLUTIONS

400 000 000micromodules

per year

COMPONENTSSolutions consecrated tothe issuance of bankingand identity components

25 000 000official credentials

per year

CREDENTIALSSolutions consecrated tothe issuance of official credentials

2 000 000secure

professionalidentities

IDENTITYSolutions consecrated toprofessional identity management

1 000 000cases handled

per year

DATASolutions consecrated topaperless security

500 000 000administrative

documents printedper year

FLOWSolutions consecrated tothe simplification andcontrol of printing flow

9

10

1

7

23

4

56

NEW CHALLENGES

The underlying issue of personal data

CYBERSPACE WITHOUT BORDERS

Digital commitment

USER EXPERIENCE AT THE HEARTOF TECHNOLOGICAL INNOVATIONS

Protecting valuable assets

CYBERSECURITY CHALLENGES

The impact of simplification and digital transformation

THE CHALLENGE OF MODERNISING PUBLIC POLICY

The digital transformation of European companies

UNLEASHING THE POTENTIAL OF DIGITAL IDENTITY

A new technological frontier

MOBILITY AS AN AGENT OF DEVELOPMENT

New scope of possibilities

MERGING THE DOMAINS OF BANKING AND IDENTITY

P12

P14

P16

P18

P20

P22

P24

11

1 OF BANKING AND IDENTITYMERGING THE DOMAINS

New scope of possibilities

The convergence of eID/Banking on a single

card is increasingly sought by governments who reco-

gnise the opportunity to provide citizens with multiple services

via a single medium. This consolidation is representative of true inno-

vation as it reduces administrative costs, improves the quality of services

provided to citizens, prevents fraud and corruption, and opens access

to banking tools. These services will boost economic growth, invest-

ment, and trade while simultaneously providing guaranteed proof of

citizenship through biometric verification and a highly secured card.

The interoperability of the new Dual interface (contact

and contactless) bank cards allows for a wider range of

possibilities. First and foremost, the convergence of multiple – and

hitherto separate - functions onto one single card. Electronic national

identity cards and debit cards will henceforth merge into one and will

additionally be able to accommodate numerous other interrelated func-

tions such as voter, health, and transport sector cards, among others.

Many governments, including those of Ghana and Nigeria, have

already chosen to embrace the full potential of the convergence of

eID/Banking. These governments placed their trust in the Imprimerie

Nationale Group, through its affiliation with the SPS company, to

supply the electronic components of the cards that will eventually

serve over 180 million citizens.

12

STATE

HEA

LTHCARE/SO

CIA

L

BANKING

MOBILE

E-COMMER

CE

TRAVEL

0102

03

04

05

06

07

08

091011

12

13

14

15

16

17

18

1920

SOURCES : Research and Analysis by Advancy

*PIN : Personal Identification Number*NIS : National Identification System

2019181716151413121110090807060504040404030303030201 GOVERNMENTAL SERVICES

Access to services and social assistance with the CNIe (French electronic National Identity Card).

ELECTIONSPIN* scanned for identification and validation of the right to vote.

DRIVING LICENCEIssuance subject to validation of PIN.

HEALTHPIN and biometric information compared to NIS* data.

RETIREMENTIdentification by the CNIe to collect retirement pension.

CHILDREN’S RIGHTSSearching for lost children’s parents with CNIe and PIN.

DISASTER CONTROLIdentification of people receiving assistance.

EMPLOYMENTCNIe as proof of full identity.

EDUCATIONDegrees and certificates, loans, the Ministry’s projected workforce.

REMITTANCES FROM ABROADAuthentication for reception.

INSURANCEAuthentication in order to receive compensation.

BANKING SERVICESAuthentication upon opening an account, withdrawal/transfer.

BANK LOANSCredit check.

SIM CARDSCNIe as official document to access mobile communications.

FOUNDING A COMPANYConnected to a person’s PIN.

E-COMMERCEThe possibility of PIN being mandatory for all purchases.

LEASE AND SALES AGREEMENTSAuthentication with digital image.

PORTSIDE SHIPPING AND RECEPTION OF GOODSImported/exported goods linked to PIN.

PASSPORTPIN indicated on passport, verified information upon issuance.

TRAVELAuthentication at airports, borders, police stations to purchase tickets.

DUAL IDENTIFY/BANK CARDS MANAGE MULTIPLE APPLICATIONS

Example : Ghana

13

A new technological frontier

2 OF DEVELOPMENTMOBILITY AS AN AGENT

In the interest of making nomadic entrepreneurship

the new agent of development, companies are faced with

the challenges of offering increasingly innovative services as

well as promoting management and interplay flexibility. Whether it’s

interconnected objects, smart cities, virtual private clouds, or identity

management platforms, the integration of software technology into

products and applications establishes professional mobility as the new

technological frontier.

As professional mobility is at the heart of economic concerns and is

equally synonymous with productivity, it must offer optimised solutions

that integrate maximal specific security constraints.

In order to offer more user-friendly features, technology, now

more than ever, must be able to serve nomadic entrepreneurs.

Location independence, a veritable digital cornerstone, has recently

become the norm and mobile applications have become a serious concern

for development. By offering applications for transport sectors (the implementation of

a platform will enable the replacement of Intercommunal Syndicate’s

issuing of transport cards), and for businesses and communities (the

establishment of a professional digital identity management platform),

the Imprimerie Nationale Group provides new professional mobility

services that meet the highest level of security standards and thus,

increase their users’ operational effectiveness.

14

MOBILE TECHNOLOGY AT THE HEART OF COMPANIES

BECOMING MOBILEWHY ARE BUSINESSESTURNING TO APPS*? EXPONENTIAL GROWTH OF APPS*

THE FUTUREOF MOBILE TECHNOLOGY

By 2020, 50% of paymentswill be made via mobiles.

Companies around the world areincreasingly integrating mobile technology

and applications into their business.

By 2015, 50% of business IT toolswill become mobile tools.

The North American mobile application market for businesses is expected to reach 6.85 billion USD in 2015,

compared to 1.76 billion USD in 2010.

By 2016, mobile application downloadsare expected to reach 44 billion.

The global market for mobile applications is worth an estimated 25 billion USD. 50%

OF PAYMENTS

44 BILLIONMOBILE APPLICATION

DOWNLOADS

25BILLION

USB

59%INCREASE

IN PRODUCTIVITY

62%TIME SAVINGS

29%COST

REDUCTIONCOST

REDUCTION

50%

1,76Bn2010

6,85Bn2015

SOURCES : Research and Analysis by Advancy, Apptopia, Flurry, Travopia, Phonearea and Kictanet

* APPS : mobile applications

15

3 PUBLIC POLICYTHE CHALLENGE OF MODERNISING

The impact of simplification and digital transformation

The Imprimerie Nationale Group contributes significantly to the simpli-

fication endeavour, particularly through the development of paperless

solutions for civil service and business mail processing (Cloud Printing),

new desktop publishing services, as well as innovative solutions for

archiving and digital safety. The BPO solutions (business process

outsourcing) complement the Imprimerie Nationale Group’s proposi-

tion and are in accordance with the objective of productivity gains and

greater efficiency for businesses and civil services.

According to the BVA Innovation Barometer, BFM Business,

L’Usine nouvelle, the two most important measures to achieve that in-

volve a digital dimension are innovations in business management (electronic

company identity card, electronic forms) and the creation of a secure digital

space for the younger generations (digital safes to store documents necessary

for administrative procedures).

State-appointed administrative simplification granted by new digital solutions both meets users’

high expectations and represents one of the main approaches to the improvement of public service quality.

The government has committed to making life easier for the French and is using its leverage, namely through

a long term simplification programme, in order to accomplish this task. Regarding the challenge of simplification, the

responsibility of this effort is placed equally on both the citizens in contact with civil service and the businesses that execute

administrative tasks daily.

16

*Subject to the maximum value of two vouchers per meal.SOURCES : idé

… FOR BUSINESSES… FOR PRIVATE INDIVIDUALS

Valid for 15 years (currently for 10 years).

Will become digital (rechargeable cards or via smartphone applications).The amount debited will be the exact sum due.*

Online consultationof the number of points.

One single file per request.

Simplified proceduresand reduced inspections.

Cost of registrationin the company register

reduced by 50%.

When founding a business, applicantswill no longer be required to submit

their deed to the fiscal services office.

State-subsidised contracts, publicprocurement contracts, VAT payment…

All possible online.

IDENTITY CARDS

LUNCH VOUCHERS

DEMERIT POINT SYSTEM FOR DRIVING LICENCES

SOCIAL HOUSING

RESEARCH AND DEVELOPMENT TAX REDUCTION

COMPANY REGISTERS

COMMERCIAL BUSINESSES

PAPERLESS PROCEDURES

If a request is not fulfilled by civil service, the answer will automatically become yes. This “tacit agreement” policy will become the common law principle.

CIVIL SERVICE

201 MEASURES HAVE BEEN ANNOUNCED…A STRATEGY FOR SIMPLIFYING AND UPDATING CIVIL SERVICES

17

The digital transformation of European companies

4 OF DIGITAL IDENTITYUNLEASHING THE POTENTIAL

For the Imprimerie Nationale Group, the guiding prin-

ciples should be to prioritise easily operated, user-driven designs,

to take into account the scope of ecosystems that links users together, to

recognise private initiatives by officially certifying them, and to go beyond

regulatory obligations by ensuring vigilance concerning security levels and

the balance between transactions and security issues.

Adopted in July 2014, an eIDAS regulation, pertaining to

digital identity, helped to establish a federation of identities on

European soil. Consisting of a veritable union of fundamental representatives,

which allows for the evolution of a globally cohesive ecosystem regarding

European digital identity, the success of digital services depends on the colla-

tion of three key factors: they are to be useful, secure and reliable.

By managing the professional identities of multiple industries, the

Imprimerie Nationale Group is able to focus its efforts at the core of these

challenges that Europe faces. Within the transport sector: through the

presence of the European Tachograph, nearly one million transport profes-

sionals are equipped with a secure professional identity that allows them

to circulate within the European Union by means of interconnected and

interoperable systems.

Within the healthcare sector: through the management and modernisation

of professional identities of the healthcare sector in France, over one million

professionals are being prepared for the challenges related to eHealth and

Telemedicine. Likewise, this is being done in businesses and communities

through the development of a highly secured digital platform that manages

professional identities from shared services (solution Pass’IN).

18

Electronic storing /e-registered delivery

STORAGE03

Creation of certifiedelectronic documents/

Electronic signature

CREATION02

Authentication of internet sitesand digital identities.

AUTHENTIFICATION01

/Document authentication/Document authentication

09:56

TIME STAM

P

26.02.2015

CERTIFIED

CERTIFIED

Costreduction

Timesavings

Digitalarchiving

SOURCE : European CommissionSOURCE : European Commission

eIDAS : BENEFITS FOR EUROPEAN BUSINESSES

19

5 WITHOUT BORDERSCYBERSPACE

The underlying issue of personal data

For the Imprimerie Nationale Group, data protection must be at the heart of

the issues concerning all digital transformation actions in the service of the

State, businesses and citizens. Regarding this issue of personal data protec-

tion, the Imprimerie Nationale Group is working in service for the State, is

in close collaboration with ANSSI (French Network and Information Security

Agency), actively discussing with the CNIL (National Commission for Data

Protection and Liberties), and is partners with the Mines-Telecom Chair.

Personal data circulates on worldwide networks and is stored

on worldwide servers. With future technological advancements, no-

tably via connected devices, it is the highly confidential and private eHealth

or eBanking data of tomorrow that will be found on servers.

Without ethical data or governing methods, it is presently impossible to

guarantee all users the right to manage their personal data; namely, who is

given access or even when data can be deleted.

Temporal or territorial, cyberspace does not have borders. As in any

univers libre, cyberspace welcomes all users without discrimination, regardless

of any possible intentions.

20

111 222 333

444 555 666 777

1 2 3

4 5 6 7

THE POSSIBILITY TOREMOVE MY DATA.

TO BE ABLE TOCONSULT MY PERSONAL

INFORMATION.

TO KNOW EXACTLYWHAT INFORMATION

IS COLLECTED ABOUT ME.

TO OBTAINLEGAL PROTECTION.

AN ONLINECONTROL PANEL

TO MONITOR MY DATA.

A CLEAR STATEMENTABOUT THE MANNER

IN WHICH THE DATA IS USED.

A SYSTEM OF FINESFOR THE MISUSE

OF DATA.

THE POSSIBILITY TOREMOVE MY DATA.

TO BE ABLE TOCONSULT MY PERSONAL

INFORMATION.

TO KNOW EXACTLYWHAT INFORMATION

IS COLLECTED ABOUT ME.

TO OBTAINLEGAL PROTECTION.

AN ONLINECONTROL PANEL

TO MONITOR MY DATA.

A CLEAR STATEMENTABOUT THE MANNER

IN WHICH THE DATA IS USED.

A SYSTEM OF FINESFOR THE MISUSE

OF DATA.

73 % 70 % 69 %

68 % 66 % 64 % 62 %

WHAT TYPE OF DATA CONTROL WOULD INTERNET USERS LIKE TO HAVE?

INFORMATION SHARED ONLINE

PROFILEOF USERS

070707

090909

080808

060606

101010

050505

040404030303

020202

010101DIGITALFINGERPRINTS

03%SHARE THEIR

MEDICALINFORMATION

05%05%05%SHARE THEIR

FINANCIALINFORMATIONFINANCIALINFORMATIONFINANCIALINFORMATION


IDENTIFICATIONDOCUMENTS


WORKHISTORY


TELEPHONENUMBERS


PREFERENCES& OPINIONS

33%SHARE THEIR

NATIONALITIES47%SHARE THEIR

PHOTOSOF THEMSELVES

51%SHARE

NAMES84%84%84%SHARE THEIR

07

09

08

06

10

05

0403

02

01DIGITALFINGERPRINTS

03%SHARE THEIR

MEDICALINFORMATION

05%SHARE THEIR

FINANCIALINFORMATION

10%SHARE THEIR

IDENTIFICATIONDOCUMENTS

13%SHARE THEIR

WORKHISTORY

18%SHARE THEIR

TELEPHONENUMBERS

23%SHARE THEIR

PREFERENCES& OPINIONS

33%SHARE THEIR

NATIONALITIES47%SHARE THEIR

PHOTOSOF THEMSELVES

51%SHARE

NAMES84%SHARE THEIR

Cautious, they consider their datato be private and take measures

to keep it that way.

NON-SHARERS

30%

They do not have a setposition, but they wonder

if they can trust privateand public companies.

SCEPTICS

22%

They see the benefits ofinformation exchange and

prefer valuable services overwithholding personal data.

PRAGMATISTS

20%20%

They are aware of theirdata’s financial value and

know that they can gain timeand money by sharing it.

VALUE HUNTERS

19%19%

They consider a large quantityof information to be impersonal

and are, consequently,very willing to share it.

SHARERS

8%8%

SOURCES : European Commission, Think Tank Demost

INTERNET USERS AND PERSONAL DATA

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6 OF TECHNOLOGICAL INNOVATIONSUSER EXPERIENCE AT THE HEART

Digital commitment

The innovative efforts of the Imprimerie Nationale Group are also focused

on passport security standards. The development and expansion of new

security features enables law enforcement officers to verify the authenticity

of passports. The INKover® Security combines three industrial techniques

in order to create a simple and efficient verification sensor on the cover.

The Imprimerie Nationale Group also offers a new generation of opti-

cally variable ink: SPARK®. This high security ink enables fast, deviceless

passport authentication.

Within the card sector, the Imprimerie Nationale Group has produced

identification cards featuring the most advanced security measures on the

market. The INsides® technology - transparent-edged polycarbonate cards,

offers an unparalleled level of security and low-cost authenticity verifications.

As for the eBooster® technology - it allows contactless, dual or hybrid cards

to be distributed at lower cost and with longer lifespans than other forms of

technology on the market.

Reinventing products and services, identifying

new opportunities endorsed by new functions, emerging

sustainable business models: all of these can be accomplished

by integrating “user experience” as a source of technological innova-

tion, which, in turn, creates value for the ecosystem’s entire team.

By virtue of their involvement in digital commitment and as an innova-

tion accelerator, the Imprimerie Nationale Group developed four new

original technologies in 2014.

Innovation, digital processing, data security...whether it’s a question of reversing or rising trends, businesses are

now more than ever calling upon their knowledge and creativity to reexamine the user relationship in favour of greater

digital commitment and to offer pertinent, personalised, and fully-developed solutions.

22

SOURCES : SafeNot, Breach Level Index

50%

40%

30%Independent reports

Reputation

Word of mouth

Customer reviews

Price

Independent reports

Reputation

Word of mouth

Customer reviews

Price

FACTORS OFPURCHASING DECISIONS

28% of businesses consider itto be the most important 93% of businesses consider user experience

to be a strategic priority

40%

35%

32%

21%

Overall multichannel improvement

More interaction and information

Client-centred policy

Personalisation options

Overall multichannel improvement

More interaction and information

Client-centred policy

Personalisation options

USER EXPECTATIONS

CATALYST OF ADDITIONAL SPENDING

Industrial revolutionIndustrial revolutionGlobalisationand free trade Internet

Social networks and personalisation

“Control production,control the market”“Control production,control the market”

“Control distribution,control the market”

“Control information,control the market”

“Control experience,control the market”

THE PRODUCTIONera

THE DISTRIBUTION era

THE INFORMATIONera

THE EXPERIENCE eraTHE EXPERIENCE

1900 1960 1990 2010

PARADIGM

CATALYST

THE EXPERIENCE ERA

THE USER EXPERIENCE

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7 CHALLENGESCYBERSECURITY

Protecting valuable assets

Data control is an integral part of the Imprimerie Nationale Group’s

infrastructure. The Group has a protection level equivalent to the finesse of

the digital identities it operates, which is supported by the following certifi-

cations: PS1 (Category 1 Sensitive Point), OVI (Operator of Vital Importance)

and more specifically, RGS*** (General Security Database) for its digital

professional identity management platform, Pass’IN.

As data is a veritable valuable asset, it is vital to protect

it against threats that lead to loss, inaccessibility, alteration or

disclosure.

As a provider of technological solutions for official credentials, professional

identities, service flow and online data, the Imprimerie Nationale Group

decided to reinforce its SIEM (Security Information and Event Management)

by implementing the deployment of a security operations centre that is

focused on cybersecurity and has the ability to treat any APTs (Advanced

Persistent Threats). The Imprimerie Nationale Group is convinced that it is

presently crucial to provide interpretive intelligence and expertise that are

capable of detecting surreptitious and invisible threats.

Cybercrime has become a reality. According to the latest avai-

lable research, 90% of American companies have been hacked; among

these companies, 59% admitted that their networks had been breached on

more than one occasion. Furthermore, 92% of data attack perpetrators are

external and in 75% of cases, the attacks are for financial reasons.

24

26PER SECOND

1 549PER MINUTE

92 933PER HOUR

2 230 397PER DAY

200 735 721LOST/STOLEN DATA

01%EDUCATION07%

OTHERS

08%GOVERNMENT

09%HEALTH

20%TECHNOLOGY

55%FINANCES

01%BACKED BYGOVERNMENT MEMBERS

01%ACTIVISTS

11%MALICIOUS

COMPANY INSIDERS

25%ACCIDENTAL

LOSS

61%MALICIOUSHACKERS

DATA LOST OR STOLEN BY INDUSTRY

INCIDENTS OF LOSS OR THEFT BY SOURCE

SOURCES : Safe Nat, Breach Level Index

DATA LOSS/THEFT(FIRST SEMESTER 2014)

25

26

1

23

4

5

AN INNOVATIVE BUSINESS MODEL

Governments, civil services, and businesses from both private and public sectors

A DIVERSE CLIENTELE

A stronger presence on the technology value chain

FIVE GLOBAL SOLUTIONS

Exportable French technology

A GLOBAL PRESENCE

The Imprimerie Nationale Group reaches exceptional technological size

A NEW DIMENSION AND NEW MARKETS

Digital version of the Imprimerie Nationale

AN INNOVATIVE TRANSFORMATION OF PRODUCTION FACILITIES

P28

P30

P32

P34

P36

27

Digital version of the Imprimerie Nationale

1 OF PRODUCTION FACILITIESAN INNOVATIVE TRANSFORMATION

This new industrial organisation has had a significant impact on the

standard of service provided to users: the processing time for passport

personalisation has been reduced from six to two business days and vehicle

registration cards are issued on the same day. By means of incrementally

improving lean manufacturing, the competitive position of the production

chain has been strengthened, placing the Group at the highest position

among the six global-scale manufacturing operators of ID1 format polycar-

bonate cards.

New innovative developments finalised the Group’s digital transformation:

the introduction of physical and digital public data archiving resolutions

in compliance with to the approval of SIAF (French Interministerial Archive

Service); the industrialisation of a UGAP-referenced* digital printing sector;

the development of a SAAS (Software-as-a-Service) platform to provide

RGS*** certified, digital, professional identities; and also, the introduction

of supervisory and operating services for critical servers, which are hosted on

the production site for the clients’ benefit.

The transformation of Douai’s industrial site materia-

lised through three major phases. First and foremost, by inte-

grating electronics into credentials by means of an ANSSI ecosystem

as well as electronic component suppliers; secondly, by streamlining the

personalisation of credentials by means of the Group’s development of

specific software platforms that guarantee the security and integrity of

physical and logical flow; and finally, through the implementation of a poly-

carbonate card sector, which, due to its sustainable properties, is considered

baseline material in the domain of identity.

The transformation of production facilities, initiated by the Imprimerie Nationale

Group in 2009, has made the Group one of the key players in digital transformation.

28

POLYCARBONATE CARDS

BIOMETRIC PASSPORTS

QUALITY CONTROL

29

The Imprimerie Nationale Group reaches exceptional technological size

2 NEW MARKETSA NEW DIMENSION AND

Through this integration, the Imprimerie Nationale

Group is strengthening its presence in the technology value

chain. From card production to personalisation, the Group is thus taking

strong technological lead in secure identity solutions through the complemen-

tary, patented technologies of SPS and the Imprimerie Nationale Group; DUAL

inductive coupling and transparent-edged polycarbonate cards, respectively.

As a strategic undertaking for France, and valuable producer by means of

strong technological and commercial collaborations, the Group Imprimerie

Nationale is gaining growth opportunities in divisions of regulated profes-

sions, identity and banking markets, and is also strengthening its international

foundation: an agent of development for the entire French identity export

sector.

In 2014, the rise in capital power of Smart Packaging Solutions (SPS)

validated a long-standing partnership between the two companies. Since 2011,

the Imprimerie Nationale Group has become an equity partner of SPS and by virtue

of their complementary and patented technologies, the two companies have already

successfully developed joint innovative credentials owing to their complementary and

patented technologies.

30

01 02 03 04 05 06 07 08 09 10

CHIP PRODUCTIONSEMI-FINISHED PRODUCTS(INLAYS / ANTENNAS / …)

CARD & PASSPORTPERSONALISATION

SYSTEMSINTEGRATION

READERS& TERMINALS

OSINTERFACES& APPLICATIONS

CONTACTLESSPLATFORM PRODUCTION

CARD & PASSPORTPRODUCTION SERVICES

E-COMPONENTS E-DOCUMENTS E-SERVICES & SYSTEMS

31

COMPONENTS

DATA

A stronger presence on the technology value chain

3 SOLUTIONSF IVE GLOBAL

Solutions consecrated to securing components with high added value

• eBoost PAY for banking and transport sectors

• eBoost ID for electronic identity cards

• eBoost PASS for electronic and biometric passports

Solutions consecrated to paperless security

• Digitalisation and archiving

• Digital safes

• Trust and evidence management services

32

FLOW

IDENTITY

CREDENTIALS

• Document audits

• Single-piece mail services

• Continuous and/or complex printing

Solutions consecrated to the simplification and control of data flow and printing

Solutions consecrated to identity management

• Production of secure official credentials

• Management of civil state

• Integration and maintenance of multi-credential production platforms

Solutions consecrated to the issuance of official credentials

• Production of secure official credentials

• Management of civil state

• Integration and maintenance of multi-credential production platforms

33

AFRICA- Algeria- Benin- Cameroon- Central African Republic- Chad- Comoros- Congo- Djibouti- Gabon- Guinea Bissau- Kenya- Madagascar- Mali- Mauritania- Morocco- Mozambique- Niger- Nigeria- Républic of Côte d’Ivoire- Senegal- Seychelles- South Africa- Sudan- Togo

EUROPE- Albania- Andorra- Belgium- Croatia- Cyprus- France- Georgia- Germany- Hungary- Ireland- Italy- Malta- Monaco- Poland- Portugal- Russia- San Marino- Slovakia- Spain- Switzerland- Turkey- Ukraine- United Kingdom

AMERICAS- Argentina- Brazil- Canada- Chile- Colombia- Panama- United States

MIDDLE FAST- Israel- Lebanon- Palestine- Qatar- United Arab Emirates

ASIA/OCEANIA- Australia- Indonesia- Japan- New Zealand- Philippines- South Korea- Taiwan

COMPONENTS

DATA

FLOW

CREDENTIALS

IDENTITY

Exportable French technology and solutions

4 PRESENCEA GLOBAL

On a global scale, the Imprimerie Nationale Group is a major

player in secure identity solutions, with over 60 international commer-

cial references across the five following solutions: Components, Credentials,

Identity, Data and Flow.

34

AFRICA- Algeria- Benin- Cameroon- Central African Republic- Chad- Comoros- Congo- Djibouti- Gabon- Guinea Bissau- Kenya- Madagascar- Mali- Mauritania- Morocco- Mozambique- Niger- Nigeria- Républic of Côte d’Ivoire- Senegal- Seychelles- South Africa- Sudan- Togo

EUROPE- Albania- Andorra- Belgium- Croatia- Cyprus- France- Georgia- Germany- Hungary- Ireland- Italy- Malta- Monaco- Poland- Portugal- Russia- San Marino- Slovakia- Spain- Switzerland- Turkey- Ukraine- United Kingdom

AMERICAS- Argentina- Brazil- Canada- Chile- Colombia- Panama- United States

MIDDLE FAST- Israel- Lebanon- Palestine- Qatar- United Arab Emirates

ASIA/OCEANIA- Australia- Indonesia- Japan- New Zealand- Philippines- South Korea- Taiwan

COMPONENTS

DATA

FLOW

CREDENTIALS

IDENTITY

35

Governments, civil services, and businesses from both private and public sectors

5 CLIENTELEA DIVERSE

Whether it be Corporate Social Responsibility (via securing data

flow/protection), sustainable development (via digitisation, archi-

ving, and collaborative platforms), or New Information and Communication

Technology (via interoperable solutions and promoting connectivity to digital

ecosystems), clients are faced with major societal challenges that the Imprimerie

Nationale Group addresses through the services it provides.

As a leading industrial player providing products, services and

turnkey systems, the Imprimerie Nationale Group has become its clients’

business partner by communicating, both in France and internationally, with

the entirety of stakeholders in the public and private spheres. Their innovative,

secure and reliable technologies are assets that allow the Group to commit to

their clients and meet the growth challenges and optimise costs.

36

CLIENTS

France, Italy, Croatia,Philippines, Algeria, Senegal,Myanmar, Gabon, Lebanon,Mozambique, Nigeria, USA, …

Interior, Transport, Economy,Education, Health, Defence,Culture, Housing …

Healthcare (Assurance Maladie),Employment Centre (Pôle Emploi),French National Railway Company (SNCF), National Holiday Voucher Agency (ANVC),Central Public Purchasing Office (UGAP), French Judo Federation (FF Judo),Pas-de-Calais Habitat …

Société Générale,La Banque Postale, Orange,Groupe Chèque Déjeuner,PMU, AB Post …

Visa, Mastercard, American Express,Union Pay, Bank of America, Gemalto,Giesecke & Devrient, Trub, Safran ...

GOVERNMENTS

MINISTRIES

PUBLIC ORGANISATIONS

PRIVATE ORGANISATIONS

BANKING GROUPS

Electronic driving licence

Electronic European residence permits

Electronic and biometric passports

Micromodules

Inlays

Professional identities

Multi-credential platforms

Diplomas

Tax campaigns

Mass electronic publishing

Single-piece mail

Banking documents

Document audit

Web portal and services

CNIe

37

38

12

DNA SECURITY

Miniaturised module for the Dual interface card

NEW EBOOSTER MODULE

Focusing on innovation

SECOND GENERATION PASSPORTS

P40

P42

39

Unique combination of:- Gilding- Embossing- UV ink

02

SICPA-SPARK© inkNew generation optically variable inkwith BRIGHT dynamic effect

03

Laminated DID© backgroundwith 3D-effect created andmicro-perforated in the form ofgeometric shapes by lasers.

04

Unique combination of:- Mass-dyed paper- PIXEL© watermark- Electrotype watermark- Multi-tones watermark

01

Being the ultimate travel document, the passport leaves nothing to chance. The Groupe Imprimerie Nationale has designed new protection and security combinations in order to ensure the safety of citizens and facilitate intergovernmental trust.

1 PASSPORTSSECOND GENERATION

Focusing on innovation

The first innovation is the use of paper tinted with a

unique combination of PIXEL®, electrotype and multi-tone

watermarks, all at the core of the same design. The second innovation

is the use of a combination of three techniques – gilding, embossing,

and UV ink - on one single marker that is directly on the passport

cover. The third innovation is the use of a new generation of optically

variable ink, SICPA SPARK®, which provides a dynamic light effect.

The fourth innovation, on the personal data page, is the use of a

laminated DID® with a 3D effect that is created and micro-perforated

in the form of geometric shapes by lasers.

Following an analysis conducted by law enforcement experts, the

Imprimerie Nationale Group designed and developed the second gene-

ration biometric passports, which meet the highest security standards of levels

I, II, and III. By additionally integrating four new innovations to the market, its

high level of complexity significantly reduces counterfeiting attempts.

40

Unique combination of:- Gilding- Embossing- UV ink

02

SICPA-SPARK© inkNew generation optically variable inkwith BRIGHT dynamic effect

03

Laminated DID© backgroundwith 3D-effect created andmicro-perforated in the form ofgeometric shapes by lasers.

04

Unique combination of:- Mass-dyed paper- PIXEL© watermark- Electrotype watermark- Multi-tones watermark

01

Being the ultimate travel document, the passport leaves nothing to chance. The Groupe Imprimerie Nationale has designed new protection and security combinations in order to ensure the safety of citizens and facilitate intergovernmental trust.

NOTABLE INNOVATIONSOF SECOND GENERATION PASSPORTS

41

2 ModuleNEW EBOOSTER

Miniaturised module for the Dual interface card

Miniaturisation (the reduction of one-third of products

currently on the market) reduces costs as it decreases the surface

area to be plated with precious metals (Nickel, Gold, Palladium). It

also increases the production rate of modules, as well as significantly

increases product manufacturing rates.

This miniaturisation was made possible as a result of technical

challenges, such as enlarging the engraving resolution of antennas

and chip connection elements, along with the innovative design of the

eBooster antenna that optimises the recovery rate of the magnetic flow

– the carrier of contactless communications.

In anticipation of substantial pressure from its customers concerning the price of bank

cards, SPS, a subsidiary of the Imprimerie Nationale Group has launched the development of

a miniaturised module that enables the activation of contactless payment functions on the cards.

42

RELIABILITY

No weakness in the connection

COSTS

Manufacturing process thatdoes not require investment, but is duplicative and consistent with large industrial rates

DEDICATED TEAM

2 production workshopsin Rousset (SPS), 50 people,high-security environment

EXPERTISE

Radio-frequency, materials,micro-packaging, hardware,electrical testing and personalisation

BanksTransport

Electronic identitycards

Electronic andbiometric passports

e-boost PAY® e-boost ID® e-boost PASS®

UNIQUE and PATENTED technology that enables

an eBooster antenna and a chip-equipped module

to be linked through an electromagnetic connection

(with zero physical connection).

eBOOSTERINNOVATION

43

44

1

7

2

3 4 5

6

2014 PERFORMANCE AND STRATEGIES


DATA

Solutions consecrated to the simplification and control of data flow

FLOW

Our Odyssey 2020 strategy

NEW OBJECTIVES


CREDENTIALSSolutions consecrated to professional identity management

IDENTITY

Solutions consecrated to the issuance of identity and banking components

COMPONENTSSubstantial performance

FINANCIAL RESULTS P46

P48

P50

P52

P54

P56

P58

45

Substantial performance

1 RESULTSF INANCIAL

Supported by the Odyssey 2020 programme, the Group

is part of a certified approach that can anticipate major market

trends, such as: merging banking and identity domains, mobility, digital

processing, data management, cyberspace and cybersecurity. In 2014,

the Group successfully positioned itself as a major player in market

developments through the following: the acquisition of complementary

technological resources (SPS), the development of new distinct offers

(passports and a new generation of components), and new innovative

business models (notably Pass’IN and BPO services).

Among other major achievements, the reinforcement of the Group’s posi-

tion as primary operator, both in France - through increased productivity

and production levels concerning secure documents, and internatio-

nally - where foreign governmental needs have multiplied: passports

(Côte d’Ivoire, Gabon, Senegal, Palestine ...), CNI - National Identity Card

(Seychelles), driving licence (Côte d’Ivoire), SIV - vehicle registration

system (Benin), voter card (Guinea). The Group has gained new markets in

the the following domains: components (Ghana and Nigeria, where the

provision of components is needed for the new dual identity/bank cards),

credentials (new defence agent cards and military circulation cards),

identity (health professional cards), and also data and flow (digitisation of

CROUS* student records).

*CROUS: French University student services centre

The Imprimerie Nationale Group is upholding its growth

strategy with a € 202.4 million turnover, a 23% increase compared to

2013, and 26.2 million in pre-tax net profits, that is to say, 12.9% of turnover

(+0.4 points). Within the same scope, excluding acquisition, performance

is also clearly increasing in terms of turnover (+€ 6.4 million, or +4%) and

pre-tax net profit (17% of turnover, an increase of 3 points). The Group’s

dexterity (improved productivity and product diversity) is reflected through

this profitable performance, which is the result of financial discretion.

46

CREDENTIALS

IDENTITY

DATA

FLOW

COMPONENTS

54%

10%4%

16%

16%

20%EXPORT

50% / 50%

AUTHORISED

COMPETITIVE

2014 TURNOVER BY SECTOR

2014 TURNOVER BY SOLUTION

2014 EXPORT TURNOVER

PRE-TAX NET PROFIT TURNOVER

20102009 2011 2012 2013 2014 2009 2010 2011 2012* 2013 2014

0.2 5.9 17 23 21 26

131 155 146 155 164 202

KEY FIGURES

*2012: excluding exceptional items

47

Solutions consecrated to the issuance of identity and banking components

2 COMPONENTS

In the banking sector, SPS has provided over 150 million

dual interface platforms (module and antenna) to banking groups in

Europe, the Middle East, Asia, Africa and US.

In the identity sector, multi-application platforms

(modules and antennas) from SPS, an affiliate of the Imprimerie

Nationale Group, were selected to equip the citizens of Ghana and

Nigeria, the first two countries in the world to have chosen full potential of the

eID/Banking convergence. These innovative, technology-driven cards by SPS

allow governments to offer their citizens multiple services on a single device

(identity card, bank card, voter card, health card, transport card…). In total, over

180 million citizens in Nigeria and Ghana will be equipped with these cards.

48

10 years of patented technologyand regarded as the most reliableby the world’s largest industrial groups.

SMART PACKAGING SOLUTIONSSecure components with high added valuefor contactless secure documents(payment, transport, identity cards, electronic passports...)

eBooster TECHNOLOGYInductive coupling between the antenna and the module- No connection- Reduced manufacturing costs- Increased reliability- No investment- Patented technology

120 400M 1/3

Patents&

Licences

Productioncapacity of400 million

cards and passports

1/3 of employeesdedicated to R&D

62 20 25

Present in62 countries

eIDreferences

Bankreferences

COMPONENTS

49

ID-PLATFORM


3 CREDENTIALS

2014 was marked by the Imprimerie Nationale Group’s crea-

tion of two new innovative products. Integrating the highest levels

of physical security, the new Military Circulation Card (350,000 cards)

and Defence Agent Card (80,000 cards) reduce the risk of fraud. Equipped

with an electronic chip, these cards open the possibility of activating new

services.

Internationally, foreign governmental requests have increased for the

issuance of passports (Côte d’Ivoire, Gabon, Senegal, Palestine...), national

identity cards (Seychelles), driving licences (Côte d’Ivoire) vehicle registra-

tion systems (Benin), voter cards (Guinea), or civil-status certificates (Kenya).

With over 18 million secure official credentials produced

and personalised at the Douai site (biometric passports,

electronic driving licences, electronic European residence permits and

vehicle registration), the Imprimerie Nationale Group has experienced a slight

increase in requests for secure official credentials for French citizens.

50

ID-PLATFORM

TO CHOOSEIN’s

REASONS7

SOLUTIONT

COMPETENCESTRANSFERRING COMPETENCESAND EXPERTISE

07

MODULARITYMODULARITY ANDUPGRADABILITY SOLUTIONS

06 OPTIMISATIONQUALITY AND PRODUCTIONTIME OPTIMISATION

05

COSTSREDUCTION OF IMPLEMENTATIONAND OPERATION COSTS

04

SPECIFICATIONSINTEGRATION OF SPECIFICATIONSAND CONSTRAINTS FOR EACH COUNTRY

03

AUTHORITYCIVIL AUTHORITY ANDCONFIDENTIALITY CONCERNING DATA

02

SECURITYSECURITY OF THE PRODUCTIONENVIRONMENT AND TECHNOLOGIES USED

01

ENROLMENT INSTRUCTIONS AND VALIDATION DYNAMIC MANAGEMENT OF RECORDS CERTIFICATE AND CREDENTIAL DELIVERY

THE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESS

ID-PLATFORM

51

4 IDENTITY

Solutions consecrated to professional identity management

Regarding sensitive data protection, electronic exchanges and processes,

secure access to information systems, strong authentication and the

implementation of certified electronic signatures, the Lille City Council, the

Urban Community of Bordeaux, the city of Lyon and the Regional Council

of Rhone-Alps have all opted for Pass’IN – the digital professional identity

management solution designed and developed by the Imprimerie Nationale

Group that is certified RGS***.

In the Healthcare sector, the Imprimerie Nationale

Group is undertaking a new generation of professional

health cards (cartes de professionnels de santé, CPS) for the French

shared healthcare information systems agency (l’Agence des Systèmes

d’Information Partagés, ASPI), representing nearly one million secure

professional identities. The new system, developed by the Imprimerie

Nationale Group, and which is compatible with the general security

database (RGS), reduces operating costs and offers new applications, such

as remote renewal, authentication and mobile platform signatures.

As an honoured partner of Europe’s Transport sector, the Imprimerie Nationale

Group manages over 2 million secured professional identities within the sector through

the use of tachograph cards, driver qualification cards, hazardous materials transport cards,

professional taxi cards and railway engineer licensing cards.

52

QUICKDEPLOYMENT

A IMPRIMERIE NATIONALE GROUPSERVICE

NO INITIALINVESTMENT

of all functions and serviceson a single card

HOMOGENEISATION

and management ofpeople and data flow

SECURISATION

of management costs owingto the solution in SAAS

OPTIMISATION

Single sign-on service

Electronic signature

Paperless documents

Electronic archiving

Digital safes

Digital professionalidentity card and services

PASS’IN

Turnkey service to manageall digital media services

for businesses and communities on a single secure device.

Turnkey service to manageall digital media services

for businesses and communities on a single secure device.

PASS’INCE

RTIFIED

CERTIFIED

CERTIFIED

CERTIFIED

DIGITAL IDENTITY MANAGEMENT PLATFORM

53


5 DATA

As part of its business process outsourcing proposal and on

behalf of the North Department’s MDPH (Departmental Home for

Disabled Persons), the Imprimerie Nationale Group guarantees data

processing, centralised production, and personalisation for disabled

parking cards on Douai’s secure site.

As the first to offer nationwide business process outsourcing to

various regional organisations, the Imprimerie Nationale Group won the

CROUS bids for the digitisation and dematerialisation of student social records in

five regions of metropolitan France, including Lille, Aix-Marseille, Nantes, Créteil

and Nancy-Metz. Accordingly, on its secure website, the Imprimerie Nationale

Group manages the digitisation and dematerialisation of all files whose volume

exceeds over 8 million pages annually.

54

Secure dataaccess

Sustainableinformation CROUS

MDPH

Sensitive datadematerialisation

and digital storage

HAVAS

Prefectures

Optimisinginformation systems

Optimisingdeadlines

Technologicaladaptation

TransportMinistry

ASIP-Santé

Securing rights and credentials

Refocusing on core business activities

in financial and technicalagility by 35% LOWER operating

costs

BPO/ BUSINESS PROCESS OUTSOURCINGBPO/ BUSINESS PROCESS OUTSOURCINGBPO/ BUSINESS PROCESS OUTSOURCING

PROCESSENGINEERING

PROCESSENGINEERING

PROCESSENGINEERING

SENSITIVEAPPLICATION INTEGRATION



PACKAGEDEALS

PACKAGEDEALS

PACKAGEDEALS

BPO/ BUSINESS PROCESS OUTSOURCING

PROCESSENGINEERING


PACKAGEDEALS

files handled per year> 1 000 000

CALL CENTERCALL CENTER

calls per year> 150 000SMS per year> 200 000 secure professional

identity cards

2 000 000identity pages renewed

per year

10 000 000

REDUCTION of costs by 30% (time, cost and reactivity) INCREASE

55

TRACEABILITY

REDUCEDMANAGEMENTCOSTS

INDUSTRIAL POSTALRATES

ELECTRONICARCHIVING

30%30% savingson sent mail

1

2

3

4

5

CREATE YOUR LETTER

PERSONALISE YOUR SHIPPING (ATTACHMENTS, POSTAGE, DURATION OF ELECTRONIC ARCHIVING)

PREVIEWYOUR DOCUMENT

THE IMPRIMERIE NATIONALE GROUP MANAGES THE PRINTING, ASSEMBLAGE, POSTAGE AND DELIVERY

FOLLOW YOUR SHIPPING STATUS FROM YOUR PERSONAL ACCOUNT AT ANY TIME

Solutions consecrated to the simplification and control of data flow

6 FLOW

In the field of traditional print, the Imprimerie Nationale Group

has managed the printing of over 100 million holiday vouchers on

behalf of the French National Holiday Voucher Agency (ANCV) and over 320

million lunch vouchers, which will experience a new design as well as new

security measures developed by the experts of the Imprimerie Nationale

Group in 2015.

2014 was marked by the Group’s integration of new

desktop publishing proposals, notably with the French electri-

city distribution network (ErDF), the French Ministry of Housing and

Territorial Equality (Ministère de l'Egalité des territoires et du Logement), and

other regional housing agencies (Pas de Calais Habitat, ParCUB, Paris Habitat,

OPH86…). The Imprimerie Nationale Group manages millions of outgoing post

through its innovative and competitive Cloud Printing offer.

56

TRACEABILITY

REDUCEDMANAGEMENTCOSTS

INDUSTRIAL POSTALRATES

ELECTRONICARCHIVING

30%30% savingson sent mail

1

2

3

4

5

CREATE YOUR LETTER

PERSONALISE YOUR SHIPPING (ATTACHMENTS, POSTAGE, DURATION OF ELECTRONIC ARCHIVING)

PREVIEWYOUR DOCUMENT

THE IMPRIMERIE NATIONALE GROUP MANAGES THE PRINTING, ASSEMBLAGE, POSTAGE AND DELIVERY

FOLLOW YOUR SHIPPING STATUS FROM YOUR PERSONAL ACCOUNT AT ANY TIME

As an outsourcing offer for sending mail, the turnkey solution of “Cloud Printing” is offered in partnership with UGAP. As a multi-channel solution, it manages all postal mail, (including paperless, normal and/or urgent, both classified and unclassified, to be sent worldwide.

CLOUD PRINTING

57

Our Odyssey 2020 strategy

7 OBJECTIVESNEW

Odyssey 2020 is comprised of four supplementary dimensions: an

increased presence on the technology value chain, greater international

growth, a comprehensive range of components, products, services

and systems, and a diverse and extensive client base consisting of

governments, ministries, public and private organisations, and banking

groups.

The stated objective is to reinforce the Imprimerie Nationale Group’s

predominance, both in France and internationally, as a provider of

secure identity solutions.

By developing new offers and innovative business

models, the Imprimerie Nationale Group aspires to support

the digital transformation of strategic markets of transport, health

care, official credentials and digital professional identity. These new solu-

tions will provide new sources of profitability for the following domains:

components, identity and banking, official credentials supported by

systems and turnkey services. In addition to the aforementioned sectors,

new profitability sources will come from desktop publishing, digital flow,

business process outsourcing, and digital professional identity manage-

ment.

The Imprimerie Nationale Group’s vision for 2020

follows an assertive approach in order to anticipate major

market trends, which include: the future merger of banking and

identity domains, the new technological frontier of mobility, the challenge

of modernising public policy, the digital transformation of European

companies, the underlying issue of personal data in cyberspace, the

challenges of cybersecurity, and digital commitment by means of technolo-

gical innovations.

58

MERGINGIDENTITY/BANKING

MOBILITY

MODERNISINGPUBLIC POLICY

DIGITALIDENTITY

PERSONAL DATAAND CYBERSECURITY

DIGITALCOMMITMENT

DEVELOPINGDISTINCT OFFERS

NEW INNOVATIVEBUSINESS MODELS

PARTICIPANT OFDIGITAL TRANSFORMATION

DIGITAL PROFESSIONALIDENTITY MANAGEMENT

TURNKEY DESKTOPPUBLISHING SOLUTIONS

BUSINESS PROCESSOUTSOURCING

IDENTITY

COMPONENTS CREDENTIALS

FLOW

DATA

14

13

12

11

10

0908

07

06

05

04

03

02

01

010203

040506

0708

091011

121314

SECURE OFFICIAL CREDENTIALS

MANAGEMENT OF CIVIL-STATE

MULTI-CREDENTIAL PLATFORMINTEGRATION AND MANAGEMENT

CONTROL AND MANAGEMENTOF IDENTITY, SERVICES AND RIGHTS

MATERIAL LIFECYCLE MANAGEMENT

SYSTEM INTEGRATIONAND MANAGEMENT

DATA AND ARCHIVINGDIGITISATION AND VALIDATION

DIGITAL SAFE

BUSINESS PROCESSOUTSOURCING

DOCUMENT AUDIT

CLOUD PRINTING

COMPLEX AND CONTINUOUS PRINTING

PASSPORT INLAYS

MODULE AND ANTENNA CARDS

59

60

12

ADMINISTRATION

EXECUTIVE COMMITTEE

BOARD OF DIRECTORS P62

P64

61

MIREILLE CAMPANA

CYRIL BOUYEURE

HENRI SERRES

FRANÇOISE LOMBARD

STEPHEN MARCHISIO

1 OF DIRECTORSBOARD

Government representatives

PHILIPPE BURTIN

Special Advisor to the President of Expertise France

Executive Materials Engineer

Assistant Director of Shareholdings – APE

Member of the Departmental

Council of Economy

Ministry of Economy, Industry and

Digital Infrastructure

Deputy Director for Strategic Sector Support in Business

Management and International Economics of the Ministry

of Foreign Affairs and International Development

Chief Executive Officer of

Nexter Group

Departmental Council of Economy

62

ANNE LANGE

DOMINIQUE THILLAUD

VALÉRIE THÉROND

MICHEL GONNET

CHANTAL LORY

Qualified Board Members

DIDIER TRUTT

Independent Director of SFIL

Deputy General Secretary – Orange

Founding Manager of Eudoxia Conseil

Executive Director of Mentis Services

Chairman of the Board of Nice Côte d’Azur Airport

Chief Executive Officer of the

Imprimerie Nationale Group

63

ANTOINE PAOLI

SECRETARY-GENERAL

AGNÈS MARTIN

EXECUTIVE VICE PRESIDENT COMMUNICATION,

TRADEMARKS AND HERITAGE

PHILIPPE PATRICE

EXECUTIVE VICE PRESIDENT BUSINESS

DEVELOPMENT & PRODUCT MANAGEMENT

BRUNO CHAPPERT

EXECUTIVE VICE PRESIDENT

BU E-SERVICES & SYSTEMS

PATRICK MONTLIAUD


BU E-DOCUMENTS

MICKAEL ZAFRANY


BU E-COMPONENTS

2 COMMITTEEEXECUTIVE

DIETER HENKE


FINANCE

FRÉDÉRIQUE DURAND


HUMAN RESOURCES

ROMAIN GALESNE-FONTAINE

DIRECTOR INSTITUTIONAL

RELATIONS

64

DIDIER TRUTT

CHIEF EXECUTIVE OFFICER OF THE IMPRIMERIE NATIONALE GROUP

65

66

1

2

COMMITMENTS

An environmentally responsible company

A dynamic company

HUMAN RESOURCES

SUSTAINABLE DEVELOPMENT P68

P70

3 The best way to predict the future is to create it

PROJECT DOUAI 2.0 P72

67

1 DEVELOPMENTSUSTAINABLE

An environmentally responsible company

2014 was also marked by the acquisition of Integraf’s ISO 14298 certifica-

tion, the highest certification in terms of implementing the management of

security printing processes. The Douai production site is the first in France to

obtain this level of certification. Finally, as part of the Group’s commitment

to preserve biodiversity, the FSC® (Forest Stewardship Council) and PEFC™

(Programme for the Endorsement of Forest Certification) certificates, which

guarantee responsible forest management, have been renewed.

The energy consumption management policy has

shown a reduction in the annual consumption of three

major sources of energy: electricity, gas and water. Moreover,

as the Group is increasingly committed to sustainable natural resource

management and maintaining ecological stability, it has taken steps to

reform its main production site. For the past two years, the traceability of

waste – another important factor of the Group’s environmental policy, has

been the subject of an action plan that has enabled the Group to reduce

waste by 20%.

In 2014, in order to further commit to its sustainable develop-

ment policy, the Imprimerie Nationale Group performed an environ-

mental assessment of two of its major products: the French passport and the

Electronic European residence permit. The aim of this assessment was to learn

more about the environmental impact of these products and highlight the most

environmentally responsible solutions. The implementation of the Carbone®

report enabled the Group to deploy its action plan for the application of a green-

house gas management system that, by 2020, aims to reduce emissions by 10%.

68

ISO9001

ISO14001

OHSAS18001

NFK11-112

INTERGRAF SIAF RGS

CERTIFIED

CERTIFIED

ISO 9001

CERTIFIED

CERTIFIED

ISO 14001

CERTIFIED

CERTIFIED

OHSAS 18001

CERTIFIED

CERTIFIED

NFK 11-112

CERTIFIED

CERTIFIED

INTERGRAF

CERTIFIED

CERTIFIED

SIAF

CERTIFIED

CERTIFIED

RGS

-17%reduction in GAS

consumptionin 2014 vs 2013

-2%reduction in ELECTRICITY

consumptionin 2014 vs 2013

-31%reduction in WATER consumption

in 2014 vs 2013

+9%SAVINGS FROM

RECYCLED WASTE

-9%COSTS OFNON-RECYCLEDWASTE

WASTE MANAGEMENT

QUALIFICATIONS AND CERTIFICATIONS

SUSTAINABLE DEVELOPMENT SCORECARD

69

2 RESOURCESHUMAN

A dynamic company

Concerning the generation contract, the Group feels it is particularly impor-

tant to integrate the younger generation (who represent 3.1% of their total

workforce) into companies, whether it be through apprenticeships or long-

term internship. Although the Group meets the quota of employed disabled

workers (6%), it has decided to promote staff employability and encourage

the incorporation of disability in the work environment and, for this reason, is

open to further negotiations on this subject.

In regard to professional equality in 2014, 50% of external

recruits were women, resulting in a 2% increase of women within

the Group. A new three-year gender-equality agreement has been signed

and the Group has committed to increasing the ratio of female recruit-

ment by 3% annually, ensuring equal access to training with a difference

of no more than five points, ensuring an equal promotion rate between

men and women, and finally, standardising parenting policies.

In 2014, as a means to assist the Group Imprimerie Nationale during their transformation and the integra-

tion of SPS within the Group, the endeavours of human resource development were focused on the creation of a

core skills base, which includes the following: analysis and conceptualisation, efficiency, cooperation, team development

and mobilisation, creativity and innovation, client orientation, and strength of conviction. Developed through brainstor-

ming sessions and individual interviews, the Group managers were trained in the core skills base, which complemented

the Group’s business mapping revision, as well as the improvements in assessment procedures.

70

RECRUITMENTS

37PROPORTIONOF WOMENRECRUITED

53,1%

68%MEN

32% WOMEN

20%CORPORATE

22%PRODUCTION

SUPPORT 40%OPERATIONSAND PRODUCTION

18%DEVELOPINGINNOVATIONAND PROJECTS

56%LABOURERSAND STAFF

12%JUNIOR EXECUTIVEMANAGERS

32%ENGINEERSAND EXECUTIVES

2012 2013 2014

548559

676

THE GROUP’S CLASSIFICATION BY COMPETENCE

THE GROUP’S PERMANENT WORKFORCE

KEY FIGURES

71

The best way to predict the future is to create it

3 DOUAI 2.0PROJECT

Peter Drucker

As a component of competitivity, productivity, and efficiency,

project Douai 2.0 relies on flexible and mobile structure and promotes

the development of new skills in support of the Group’s digital growth. Being a

major undertaking, and having spanned 18 months, Douai 2.0 has channelled

an industrial investment of over 5 million Euros and has compiled a dedicated

team of experts.

In 2014, in order to uphold its transformation into the digital

world, the Imprimerie Nationale Group launched project Douai 2.0. With

careful consideration of the design of physical and logical flow, and security and

engineering zones on Douai’s industrial site, project Douai 2.0 will help foresee

both growth in digital printing and the development of services and enginee-

ring, while providing its 600 associates with a modernised site.

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IndustrialDesign

Simplifyingthe flow of goods

Sitesecurity

Establishmentof project zones

Optimisationof production materials

Optimisationof inventory

Managementof work structures

Resourcemanagement

Developmentof Polycarbonate cards

Developmentof ePassports

Development of ID platformactivities and services

Developmentof mobile innovationsand digital identity

Supportgrowth factors

Integratenew industrial activities

Anticipate the evolutionof printing activities

Increase industrialcompetition

44OBJECTIVESOBJECTIVES

Project Douai 2.0assists the Groupe Imprimerie Nationale‘sgrowth in the digital world.

5.5M€investments

18MONTHS

DOUAI 2.0

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1 2

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MILESTONES

Carte blanche to create

THE ART AND PRINTMAKING BOOK WORKSHOP AN AREA OPEN TO ARTISTS

Five centuries of history and a promising future

CREATING AN ENDOWMENT FUND FOR THE PRINTING COMPANY’S HERITAGE

40 years of innovation

CELEBRATING THE DOUAI PRODUCTION SITE’S 40 YEARS

1994 – 2014 : INSA celebrates 20 years

20 YEARS WITH INSA P76

P78

P80

P82

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1994 – 2014 : INSA celebrates 20 years

1 20 YEARS WITH INSA

Pioneer of the digital era, the Imprimerie Nationale Group

has guided public and private stakeholders to meet the challenges

of globalisation and digitisation.

With its DNA and shared values of privacy, security, sustainability and

exigency, the Imprimerie Nationale has provided turnkey solutions that

involve involving components, credentials, identity, data and flow.

It is the aforementioned integrated solutions that allow the credentials,

identities and data to be managed safely, sustainably, and reliably to the

corresponding rights.

By producing credentials, securing documents and integrating trus-

tworthy services and technological solutions, the Imprimerie Nationale

Group supports both public and private domains. Through the acquisition

of complementary technological resources, the development of new

unique offers and innovative business models, the Group has positioned

itself as a major player in digital market development.

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40 years of innovation

2 PRODUCTION SITE’S 40 YEARSCELEBRATING THE DOUAI

In the past five years, the industrial dynamic has accelerated, particularly

with the creation of ISO8-classified cleanrooms and specific workroom

for cards and passport personalisation, and the installation of a new

high-tech and completely environmentally responsible data centre. In

2014, the Art and Printmaking Book Workshop along with the Imprimerie

Nationale’s historical and cultural heritage, joined the Douai site, which

boasts a surface area of over 2800 m2 and conforms to the most stringent

temperature and humidity standards. Consequently, apart from its cutting-

edge industrial activities, the Douai site has also become curator of the

Imprimerie Nationale Group’s five centuries of history.

For 40 years, the Douai site has continually had to adapt

to technological developments and has experienced several

transformations. Endowed with new professions and skills, and on a

secure site classified as Category 1 Sensitive Point (PS1), it presently

oversees the production of biometric passports and polycarbonate

cards, owns a subsidiary dedicated to the transport sector, is equipped

with a call centre, and is enhanced with new buildings dedicated to IT

activities.

In 2014, the Imprimerie Nationale Group celebrated 40 years since

the creation of the Douai production site; a unique site which, over the course

of time, has successfully maintained the Group’s major development projects.

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Vehicleregistration systems

Biometric passports

Electronicdriving licences

TSE

Printed

11,3

3,52,5

1,0

500

2014 PRODUCTION / millions of units

20PHYSICALSECURITYMEASURESThe industrial site is a classifiedas a protected zone, category 1sensitive point and operatorof vital importance 1SECURITY

INFORMATIONSYSTEMSFor all fields of informationsystems (management,industry, development,innovations…) 4 OPERATIONAL

SECURITYCENTRESWith cybersecurity orientation,interpretation intelligenceand surreptitious threatdetection expertise

40 HECTARES 600 ASSOCIATES 1/3 OF WORKFORCE DEDICATEDTO R&D AND ENGINEERING

THE DOUAI SITEIN NUMBERS

1974 1981 1988 2004 2006 2009 2010 2011 2013 2014

Inauguration of theDouai industrial site

New administrativebuilding

New ITdepartment

New secureworkrooms

Launch ofelectronic passportsPS1 Classified Site

Launchof the biometric

passport

Launch ofthe driver

qualification card

Launch of theelectronic European

residence permit

QSE certificationLaunch of electronic

driving licences

ISO 14298 CertificationInstallation of the

workroom and heritage site

Designed by architects Marcel Lods and Jacques Starkier, Douai’s industrial site is composed of many architectural achievements. The building's superstructure supports corridors that are 130 meters long and 40 meters wide, and completely free-standing.

DOUAI: 40 YEARS OF HISTORY

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3 AN AREA OPEN TO ARTISTSTHE ART AND PRINTMAKING BOOK WORKSHOP,

Carte blanche to create

The aim of the Imprimerie Nationale Group’s Art and

Printmaking Book Workshop is to provide an open space

for artists who have free rein to reinterpret creative techniques and

printing expertise that are dedicated to design. This year, as part of

Michel Drucker’s 50 years on television, the Art and Printmaking Book

Workshop, together with INA (National Audiovisual Institute) and artist

Linda Bujoli, created a unique work of art, the result of uniting traditional

craft with modern techniques. This publication is notably comprised of

iridescent ink silkscreen portraits, rotogravure via an XVIII century press,

block printing, and typographical printing in Gauthier 12, the exclusive

font of the Imprimerie Nationale. As part of the INA’s travelling exhibition

“Le Train de la Télé”, co-produced by Trains Expo Evénements and INA

and in partnership with France Télévisions and program TV magazine,

in Caen, on 21 October, consisting of 50 archival images of INA, along

with photographs from Michel Drucker’s personal collection “Vivement

Demain… Michel Drucker 50 ans de télévision”, 50 numbered copies of

the one of a kind book were printed and given to the host by Didier Trutt,

CEO of Imprimerie Nationale.

Having been a living memory for the Imprimerie Nationale

Group since its creation under the reign of Francis I in 1538, the

Art and Printmaking Book Workshop joined the Douai industrial site in

April 2014. Over 20 machines, some of which are centuries old, operate daily

in the 2880 m2 activity-specific production facilities and are brought to life by

thirteen artists and art masters who create art and bibliophile productions. Rich in

centuries-old knowledge, from the creation of printing characters to bookbinding,

they comprise the last traditional silkscreeners in the world.

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DIDIER TRUTT AND MICHEL DRUCKER

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Five centuries of history and a promising future

4 THE PRINTING COMPANY’S HERITAGECREATING AN ENDOWMENT FUND FOR

By virtue of its exceptional longevity, wealth and diversity,

Imprimerie Nationale’s heritage fuses with the printing company’s

history and the global development of writing – the origin of one of huma-

nity’s most significant breakthroughs. The Imprimerie Nationale Group

has preserved exceptional artefacts, including an unrivalled collection of

awls and matrices, which establish it as a global archive of typography, an

expansive 500 year old library, and, like the aforementioned masterpieces,

a fleet of machinery.

Bestowed with a unique historical and cultural history, the

Imprimerie Nationale Group decided to establish an endowment

fund, which will maintain its preservation and protection. Naturally, this

endowment fund intends to endorse the printing company’s heritage by

means of exhibitions, artistic collaboration, and also sponsorship activities

that will support restoration efforts.

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CORPORATE FOUNDATION

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Imprimerie Nationale Group

104 avenue du Président Kennedy

75016 Paris - France

Phone : +33 (1) 40 58 30 00

Fax : +33 (1) 40 58 30 85

[email protected]

http://www.imprimerienationale.fr/

Design and production : Toys films

Documents

A 2014 - IN Groupe · The impact of simplification and digital transformation The Imprimerie Nationale Group contributes significantly to the simpli-fication endeavour, particularly