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The Legend Of
Management Guru
The Real story of the OrganizationWhich really shake all the
Mastersof Business Administration Experts
!
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Dabbawala of Mumbai
The
Management Guru
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WHO ISDABBAWALA?
5000 Dabbawala
2,00,000 Dabbas
Six SigmaCertified
ISO 2000 Certified
Most are Illiterate
Lecture MBAs
No strike for 116years
Prince CharlesFriend
Indias Top Brand
Pride Of Marathas
Icon Of Hard Work
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It was the time when English were
ruling the India New Government offices, PostOffices, Bridges
etc. were beingConstructed.
No McDonald or Pizza Hut
A Parsi Banker employed a person tobring home made food to site
of work
His Colleagues too liked this idea andStarted availing this
service.
Slowly this evolved into the present5000 strong Dabbawala
System.
HOW THE DABBAWALA SYSTEM STARTED?
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Hon. Mahadu Havaji Bacche
Educated only up to Class2
Started the Dabbawala
System with a handful of 35 Dabbawala in 1890
Hon. Dhondiba Medge
Educated only up to class 4 Framed the Rules and
Regulations of Dabbawala
FOUNDER OF DABBAWALA SYSTEM
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Work is Worship. Serving People isserving god.
Annadan is Mahadaan.
The Decedents of theDabbawalas were thewarriors in army of
Chatrapati ShivajiMahraj.
Time is money.
BELIEVES OF DABBAWALA
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History- Started in 1890
Charitable Trust- Registered in1956
Education:- 85% Illiterate Total area Coverage:- 60Kms/
70 Kms Employee Strength:- 5000 Mukhadhams:- 635 No. of Dabbas:-
2,00,000
Dabbas i.e. 4,00,000
WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?
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Error Rate:- 1 in 16 milliontransaction
Six sigma Performance (99.9999) Technological Backup:- Nil Cost
Of service:- Rs. 250- 300 per
Month Standard price for all (Weight;
Distance; Space) Rs. 30 Crore approximately Annual
Turnover. No Strike records as reach one a
share holder Earnings:- 4000 To 5000 P.m
Q FACTOR OF DABBAWALA
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0% Fuel
0% Modern Technology 0% Investment 0% Disputes 99.9999
Performance 100% Customer
satisfaction Food is taken from home
or mess & is delivered atoffice
MAJOR FEATURES OF SUPPLY CHAIN
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Wearing White Cap Duringbusiness Hrs.
Reporting To Duty on time
Behave Properly & respectthe customers
Carry Identity cards.
DISCIPLINE
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Organizational Flowchart Of Dabbawala
President
Vice president
General Secretary
Treasure
Director (9)
Mukadaam
Member (500)
13Members
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CODING SYSTEM
Initial Coding System usedcolored threads to mark 7 Islands
Then Utilized thrown away cottonwaste from tailors.
Now using colour markers.E:: Code for Dabbawala Street at
residential station
VLP:: Residential Station Ville Parle3:: Code for Destination
station.E.G :- Church gate9:: Code for Dabbawala at
Destination.Ex: Express towers ( Building name)
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SOME EXAMPLES OF CODING SYSTEM:-
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JOURNEY OF DABBAWALA
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PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI
STATION.
9:30 A.M- 10:30 A.M This time period is Utilized for
collecting Dabbas from Differentplaces around Andheri
Dabbas are collected fromdifferent resources such ashomes,
hotels, messes etc. by
Dabbawalas & brought toAndheri Station.
Red Light, No entry etc. iscrossed.
Now these collected Dabbas are
sorted according to Destination. -
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10:34- 11:20 A.M ( Andheri Station) This time period is actually
the
journey time. The Dabbawalas loadthe wooden Crates filled with
Tiffinon t the luggage or goodscompartment in the train.
Generally, they Choose to Occupythe last compartment of the
train.
12 coach Train 4,000 Commuters 8,000 Disputes
But no excuses Duty First.
JOURNEY IN THE LOCAL TRAIN
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UNLOADING & SORTING AT DESTINATION STATION
11:20- 12:30 P:M ( Church
gate Station) At this stage; the unloading
takes place at the destinationstation
Re- arrangement at Tiffin'stakes place as per theDestination
Areas &destination buildings
Dabbas are Delivered by
cycle; hand card or even
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ANNADATAS HAVING THEIR FOOD
12:30P.M- 1:00P.M (LUNCH TIME)
Dabbawalas carry theirFood with them
Areas wise sit together &
have their lunch The family that eatstogether stays
together.
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1:15- 2:30 P.M( At alldestination stations)
Here on begins thecollection process wherethe Dabbawalas have
topick up the Dabbas fromthe offices where theyhad delivered almost
anhour ago
The Return journey bytrain where the groupfinally meets up after
thedays routine of dispatching & collectingfrom various
destinationoffices.
The Dabbawalas meet for
COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS
STATION
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RETURN JOURNEY
2:48- 3:30P:M Usually since it is more of a
pleasant journey comparedto the earlier part of theday; the
Dabbawalaslighten up the momentwith merry making; joking
around singing. There is no cause of tension or worry ascustomer
has eaten thelunch.
Even if the Return journeyis delayed little bit there is
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3:30- 4:40 P.M ( At all OriginStations.)
This is the stage where the finalsorting & dispatch takes
place. Thegroup meets up at origin station &they finally sort
out the Tiffin's asper the origin area & the emptyDabba is
delivered at the RespectedResidence.
The actual address of the residenceis not mentioned on the
Dabba. It isremembered by the Dabbawalas.
SORTING & DELIVERY OF EMPTY DABBA
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Dabbawalas got six sigma Dabbawalas were invited to collect
the six sigma certificate they didnot know what it is made of
Gold orBronze.
The certificate is lying in cupboardeating dust.
Dabbawalas got ISO 9001- 2000 forExcellence in service
The only think that a Error isHorror
Dabbawalas work with Greatefficiency without caring for any
SIX SIGMA CERTIFICATION BY FORBES GROUP
