1

2

The following is intended to outline our general product

direction. It is intended for information purposes only,

and may not be incorporated into any contract. It is not a

commitment to deliver any material, code, or functionality, and

should not be relied upon in making purchasing decisions. The

development, release, and timing of any features or functionality

described for Oracle‟s products remains at the sole discretion of

Oracle.

<Insert Picture Here>

Oracle’s Application Strategy - The Business Value of Upgrading

Steve Miranda | Senior Vice President, Applications Development, Oracle

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.

Bill SwantonVice President, Distinguished Analyst

5

Lyle Ekdahl

Group Vice President

6

Customers Using the Two Most Recent Releases

Upgrade Momentum

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.

Bill SwantonVice President, Distinguished Analyst

Bill SwantonVP & Distinguished Analyst

Part of AMR Research acquisition by Gartner

15 years tracking major enterprise applications – ERP &

Supply Chain

Business Value of Enterprise Applications

Several Studies of Upgrades over the years

Joint Research with OAUG

Facilitate Peer groups of Oracle Applications Users- AMR Research Oracle Peer Forum

- Gartner for IT Leaders (Oracle)

Customer Mindset

Need a compelling business reason to do an upgrade- “Maintain the roof” isn‟t compelling

Compelling business events- Mergers

- Consolidations – “One Company”

- Restructuring

- Major expansion of functionality

- Risk of unsupported release

Opportunity- New functionality

- Better user experience

- Better analytics

Doing Upgrades Right

When a major project is unavoidable, do it right and minimize

total cost- If the “roof is leaking,” what is best long term approach?

- Take the upgrade as part of any major project

- Do the regression testing once (40% of project)

Clear business goals- What new business capabilities?

Remove or remediate customizations

Two step upgrade- Technical upgrade

- Roll out new functionality or to new users shortly thereafter

Risks to Manage

New Business Units- Master Data Quality

- Training

- Appropriate Business Processes

New Functionality- Re-training

Regression Testing

Performance

Getting Value

Clear business goals

Business value metrics ($)

Leading indicators of value (KPI)

Baseline existing performance before implementation

Measure every 3 months after

13

Customer Activity

Release 9.1 customer activity as of September 2010

9.1 v. 9.0 Customer Count Over Time

# o

f U

niq

ue C

usto

mers

Lo

gg

ing

Cases

0

100

200

300

400

500

600

700

800

1

Months After Delivery

3 6 9 12

Oracle PeopleSoft 9.1 Traction

14

Release Summary

• PeopleSoft 9.1 (2009)

• PeopleTools 8.50 (2009) PeopleTools 8.51 (2010)

Increase

Productivity

• Web 2.0 Based User Experience via PeopleTools 8.50

• Visualization of Hierarchical Content via PeopleTools 8.51

• PeopleTools 8.50+ Backward Compatible with 8.4 to 9.0

• Workforce Engagement, Collaboration and Productivity Tools

• Actionable Insight with Workbenches, Dashboards and Embedded Analytics

• PeopleSoft Test Framework (PTF) via PeopleTools 8.51

Accelerate

Business

Performance

• Integrated Talent Management

• Global Workforce Management

• Financial Reporting and Control

• Optimization of Period End Close

• Manage Liabilities & Assets

• Industry-Specific and Global Capabilities

Lower Cost of

Ownership

• Application Management Pack for Enterprise Manager

• Lifecycle Management Tools

• AIA and Expanded Web Services

• Talent Management 9.1 Integration to HCM 9.0 and 8.9

• Pre-built UPK Content

• 3rd Release Since Acquisition

• 21 New Solutions

• 1,470 New Features

• 200 Industry Specific Enhancements

Oracle PeopleSoft 9.1

15

• Northwestern Memorial Hospital

• FMS & SCM Upgrade from 8.8

• Diversey

• Upgrade from HCM 8.9 in 6 months

• Ernest Health

• Upgrade HCM & FMS 8.9 in 3

months

• Ricoh Electronics

• Upgrade from 8.3, live on HCM 9.1

since March

• Papa John’s

• HCM & CRM Upgrade from 9.0

• Nationwide Insurance

• HCM & CRM Upgrade from 8.9

• Targo Bank

• HCM & ELM Upgrade from 9.0

• Navistar

• HCM Upgrade from 8.9

• Boeing

• Decoupled Talent Management

Upgrade from 9.0

• National Football League

• FMS Upgrade from 8.8

Oracle PeopleSoft 9.1 Live Customers

16

Customer Activity

12.1 v. 12.0 Customer Count Over Time

Customers are working with E-Business Suite R12.x as of

September 2010

Oracle E-Business Suite R12.x Traction

17

Release Summary

• E-Business Suite Release 12 (2007)

• E-Business Suite Release 12.1 (2009)

• E-Business Suite Release 12.1.2 (2009)

• E-Business Suite Release 12.1.3 (2010)

Standardize &

Simplify

• Procurement and Spend Management

• High Volume Warehouse Management

• Field Service & Mobile Field Service

• Integrated Talent Management

• Usability Enhancements and Richer Web 2.0

• Global Capabilities for HCM and Financials

Deep Industry • Supplier Ship & Debit and Price Protection for

Wholesale Distribution

• Site Hub and PIM for Retail/Communications

• Subcontractor Payments for Engineering & Construction

• Contract Lifecycle Management for Public Sector

Rapid Value • New Value Chain Planning Solutions

• Supplier Hub and Supplier Lifecycle Management

• Actionable Insight with Dashboards and Analytics

• Pre-Built UPK content

• Global Risk & Compliance (GRC)

• Application Management Packs for Enterprise Manager

• 16 New Products

• 575+ New Features

• 65 New & EnhancedOracle Business Accelerator (OBA) Flows

Oracle E-Business Suite 12.1

18

• Agilysys

• Upgrade from 11i10

• Projects, Assets, Payables, iProcurement

• Chicago Public Schools

• Upgrade from 11i10

• New Features and Functionality

• Datacard Group

• Upgrade from 11i9

• 40+ Modules: Financials, OM, Inv, WMS, iSupplier, CRM, Projects, OTL, iProcurement, Purchasing, etc.

• McDonald’s

• Upgrade from 11i10

• Projects, Assets, Payables, iProcurement

• Oracle Corporation

• Upgrade from Release 12

• Financials, HR, Procurement, SSHR, Contracts, etc.

• Usana Health Sciences

• Upgrade from 11i10

• Financials, PM, Adv Plan, Inv, WMS

• Pentel America

• Upgrade from 11i9

• Financials, Inventory, WMS

• Better functionality; better support options; ability to eliminate customizations

• ATT

• Upgrade from 11i10

• Financials, AP, FA

• Largest Payables Deployment WW

Oracle E-Business Suite 12.1 Live Customers

19

Customers Working With Siebel 8.x

Oracle Siebel 8.x Traction

20

Release Summary

• Siebel 8.0 (2007)

• Siebel 8.1.1 (2008)

• Siebel 8.2 (2010)

Deep Industry • Public Sector Social Services

• Oracle Policy Automation – Cross Industry

• Deeper Loyalty for Travel & Transportation and Retail

• CRM Offline Client for Life Sciences

• Personal Content Delivery for Life Sciences

• Financial Services Order Management

• Communications Order to Activate AIA

• High Tech Service Transformation

• Enhanced B2C and B2B Telecom EBPP & Analytics

Continued

Innovation

• Mobile Sales Assistant

• UCM-Enterprise Governance Manager

• CRM Desktop

• Application Toolkit

Enterprise-

Grade CRM

• Integrated CRM for Incentive Compensation

• Deeper Support for Data Quality & Governance

• Optimized Order Mgmt

• Process-Driven CRM (Task Based UI/Workflow)

• High Availability Upgrade/GoldenGate

• CRM On Demand Integration – Hybrid Implementations

• 3 Releases since Acquisition

• 14 New Products

• 955 New Features

• 9 Industry-Specific Solutions

Oracle Siebel 8.x

21

• Hewlett Packard

• Upgraded 35,000 users in 9 months

• Improved pipeline health by 257%

• Verizon Business

• Upgrade from 7.5 to 8.0 in 8 months

• Increased overall performance by 90%

• City of Sacramento

• Decreased total cost-per-call by 50%

• Reduced labor costs by $700,000

• BNY Mellon

• Achieved 38% of wins from cross-sells

• Increased sales productivity by 5%

• Australian Finance Group

• Reduced loan approval times from three days to under one minute

• Farmers Insurance Group

• Provided business users with increased control over day-to-day activities

• Deutsche Telekom

• Over 27,000 users

• Up to 10,000 orders/hour

• Starwood Hotels and Resorts

• Improved ability to deliver leads globally in a single unified business process

Leading the industry with CRM success using Siebel 8.x

22

Lyle Ekdahl

Group Vice President

23

Customers working with latest JD Edwards‟ releases

Release 9.0/Tools 8.98 Releases A9.1, A9.2

Note: Data as of 31 August 2010.

Oracle JD Edwards Traction

24

Applications Tools

• Apps 9.0 (2008)

• Apps 9.0 Update 1 (2009)

• Tools 8.98 (2008)

• Tools 8.98.1/2 (2009)

• Tools 8.98.3 (2010)

More Modules • Project & Government Contract Accounting

• Fulfillment Management

– Manage Supply (based on rules)

– Improved Customer Service

– Decrease Administrative Cost

More

Capabilities

• Added industry specific features:

Manufacturing, CPG, Real Estate, Food and Beverage, E&C, Distribution

• Added core business features:

Financials, HCM, Sales Orders, Configuration

More Tools • Rapid Installation with Oracle VM

• Advanced System Management Utilities

• Innovative User Interface and Reporting

More Oracle • AIA: Oracle CRM On Demand

• AIA: Oracle Value Chain Planning

• AIA: Oracle Agile PLM

• AIA: Oracle Primavera P6

• OBIA 7.9.6: Financial Adapter

• OBIA 7.9.6.2: Supply Chain and Order Management Adapter

• Fusion Middleware 11g

• Oracle Enterprise Manager Applications Pack for JDE E1

• Oracle Database RAC and Sun Oracle database machine

• UPK pre-built content

• 2 New Products

• 524 New Features

• 476 Customer-Driven Enhancements

Oracle JD Edwards EnterpriseOne 9.0 & Tools 8.98

25

Applications

• Apps A9.1 (2007)

• Apps A9.2 (2009)

• Apps A9.2 Update 1 (2010)

More Modules • Purchase Card Management

More Core • Automate batch ship confirmations

• „Pay when Paid‟ model

• Labor re-classification

• Import / Export Capability

More M&D • Order-less processing

• Improved work order ledgers

• Automate shop floor calendar generation

• Consolidated address books across vendor

More Oracle • SOA-enhancements with AIA enablers

• OBIA 7.9.6: Financial Adapter

• UPK pre-built content

• Oracle BI Publisher integration for reporting

via email, fax, FTP and http (web)

• 1 New Product

• 305 New Features

• 290 Customer-Driven Enhancements

Oracle JD Edwards World A9.2

26

• Boston Properties

• Upgrade from 8.9 in 2009

• Project for new business cycles and freed IT capacity to drive additional process improvements

• Weyerhauser

• Upgrade from 8.11 to 9.0 in 2009

• Leveraged comprehensive support from Oracle throughout project

• W. L. Gore

• 45 companies, 200 branch plants in US, EU and APAC

• Financial, distribution, and manufacturing modules

• FDA regulated environment.

• Maxco Packaging

• Upgrade from A9.1 to A9.2 in 2009

• Project generated new business insight across the enterprise

• Manatee County School District (Florida)

• Upgraded from A9.1 to A9.2 in 2009

• Deployed new Purchase Cards module

• Streamlined business processes

• Walman Optical

• Upgrade from A7.3 to A9.2 in 2009

• Fast growing company needed to expand and modernize ERP infrastructure

• Clark Construction

• Upgrade from A7.3.15 to A9.2 in 2010

• Financials, A/P, A/R, Job Cost, HR, Payroll, Equipment, F/A, Contracts, Work Orders, Service Billing

• Arcor

• Upgrade from 8.10 and World A7.3 to JDE E1 9.0 in 2010

• Financials and Manufacturing

• Oracle On Demand global hosting

Oracle JD Edwards EnterpriseOne and World Live Customers

27

Business Intelligence

SOA & Business Process Management

User Experience & Content Management

Security & Applications Management

Grid Computing

Data Management

Innovation Across Oracle Applications

28

Siebel CRM 7.8, through May 2011

PeopleSoft 8.9, through June 2011

Oracle E-Business Suite 11i10, through November 2011

JD Edwards EnterpriseOne 8.11, through December 2011

PeopleSoft 9.0, Sept 2012 to Dec 2012 (depending on pillar)

http://www.oracle.com/support/library/extended-support-faq.pdf

http://www.oracle.com/us/support/library/057419.pdf

First Year of Extended Support Fees Waived

29

Cost of O

wners

hip

7.7/7.8 to 8.x 7.5 to 8.x 7.0 to 8.x

51%43%27%Savings

Siebel 8.x Lowers TCO

30

Average of 25% Reduction in Customizations Between Releases

Estimated Customizations by Release

Eliminate the Need for Customizations

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8.8 8.9 9.0 9.1

Customization

Standard PeopleSoft

Customization Cost Elements• Initial Build Out

• Incident Reporting / Support

• Maintenance

• Patch Application

• Integrations

Total Lifecycle Cost of a Customization is 3 to 5 times

Its Initial Build Out Cost

31

Lyle Ekdahl

Group Vice President

32

Blue-printing

Design / Config Testing

Pilot /Training Go Live

Maintenance& Support Upgrade

Content Creation and Maintenance

Test Scripts Test Scripts

System Process Documents SPDs

Simulations / Practice

Assessment Exercise

Training Manuals

Performance Support

Job Aids

User Productivity Kit (UPK)Pre-delivered Content Streamlines User Adoption

33

EBS 12.1

JDE World A9.2

JDE E1 9.0

PSFT 9.1

Siebel 8.X

Demantra 7.1.1

Hyperion 11.1.1

Agile PLM 9.3

User Productivity Kit (UPK)Pre-built Content Delivered for Oracle Applications

34

User Experience Improvements Across All Applications

Productivity

Make users productive by redesigning work flows, improved

navigation, better access to menus and type ahead searches

Empowerment

Empower users by giving them right information at the right

time with embedded analytics and in-context pop-up windows

for better decision-making

Collaboration and mobility

Enable users to collaborate and work no matter where they

are with web 2.0 features and mobile solutions

35

Oracle Siebel CRM – Design Once, Access Anywhere

36

E-Business Suite• Cloning automation

• OA Integration

• Service tests for Forms and OAF

Siebel• Siebel workflow monitoring

• HI application support

• Transaction diagnostics (SARM)

•PeopleSoft• Centralized log management

• Centralized domain administration

• Out-of-box “tribal knowledge” based policies

•JD Edwards • Domain topology view

• Server manager integration

• Management of multiple JD Edwards deployments

• Auto. discovery

• Configuration mgmt

• Service level mgmt

• User experience mgmt

• Alerts/Notification

• Testing

Oracle Enterprise ManagerManage Oracle Applications from a Single, Unified Console

37

GRC Intelligence

GRC Manager

GRC Controls

Custom or Legacy Applications

• Enforce robust application set up

change management

• Apply appropriate segregation of

duties policies when designing

user roles

• Automate the collection of audit

evidence of proper internal control

Oracle Governance, Risk and ComplianceApplication Control and Change Management for Upgrades

3838

What innovations are coming next?

39

Applications Management Packs

• 11gR1 Uptake

• Diagnostics

EBS 12.1.3• Field Service Third Party Support• Warehouse Services Billing• Logistics Service Support for WMS• Subcontractor Change Management • EAM Work Permit & Safety• Selling Services• Financial Globalization for India, Brazil, VAT, Argentina,

China, Japan etc. • Duplicate Expense Management• OTL Supervisor Workcenter

Contract Lifecycle Management

• Complete Fed Acquisition Lifecycle

• US Federal Contracts Printing

• FAR/DFARS compliant

• IAE systems integration

• CLIN/SLIN Hierarchy

• Configurable Document Numbering

• PALT Tracking

• Oracle Federal Financials Integration

• FPDS-NG and FedBizOpps Integration

EBS 12.1.x

• Service Charges

• Spares Management

• eKanban

• GTM Integration

• Property Manager

• Mobile Field Service & Dispatch Enhancements

• ePedigree Integration

• Serialization at Point of Use

• Return to Vendor and Rework

Integrations:

• Primavera R12 Integration

• 11g Foundation Packs

• 11g Process Integration Packs

EBS 12.x

• Downtime Reduction (11gR2)

• Middleware Uptake (11g)

• Payroll to Projects Labor Costing

• SCM Enhancements

• HCM Localizations

• Contract Lifecycle Management for Defense

Agencies

Oracle Fusion 1.0

Oracle E-Business Suite Roadmap

40

Social Engagement

• Social Adapter (Radian6) to map channel to

Customer

• Social Customer Insights to measure influence

(UCM)

Siebel 8.1 Innovation Pack

• Customer Experience Management

• Self-Service Kiosk for Retail, Consumer Facing Mobile,

CEM Application Toolkit V2, Real-time Decision Engine

• Next Generation Mobile

• Fusion Mobile

CRM On Demand Release 19

• Operations transparency

• CRM Desktop

• Mobile Configurability

• More Life Sciences

• More Insurance

• Analytics enhancements

• Transparent DB encryption

Marketing On Demand Integration

• Common customer profile

• Response management

• Lead management

• Campaign automation

• Integrated analytics

eBilling 6.1

• Enhanced industry integrations

• CEM portlet support

• Fusion Middleware Components

Siebel 8.2 Innovation Pack

• Financial Services (Bank-in-the-Box)

• Utilities: Order to Bill Integration

OPA 10.2

• Determinations Server Plug-in

• Interview Web Service

• Additional language support

eBliling 6.x

• PCI Compliance & Mobile Browser

Marketing On Demand

• Email Marketing 1.4

Siebel 8.2.1

• Public Sector Social Services

• Deeper Loyalty for Retail and

Travel & Transportation

• Automotive Warranty Management

Siebel 8.1 Innovation Pack

• Financial Services Desktop

• Telecommunications Self-Service

Oracle Fusion 1.0

Siebel 8.1 Innovation Pack

• Consumer Packaged Goods Quick Start

• Advanced Order Management/Contract Bundling for

Telecommunications

• CEM Application Toolkit V1

• CRM Desktop for Lotus Notes

Siebel 8.0 Innovation Pack

• CRM Offline Client for Life Sciences

CRM On Demand Release 18 Innovation Pack

• Data Vault

• More Insurance Producer Success model

Siebel 8.2 Innovation Pack

• Financial Services (Bank-in-the-Box)

• Utilities: Order to Bill Integration

Oracle Siebel & CRM On Demand Roadmap

41

PeopleTools 8.52

• Application Configuration Wizards

• Work Center Framework

• Oracle Tech Stack Optimization

PeopleTools 8.51

• PeopleSoft Testing Framework &

Usage Monitor

• Smart Navigation

• Oracle Virtual Machine Production Templates

PeopleSoft HCM 9.1 Feature Pack

• Company Directory &

Actionable Org Charting

• Workforce Scheduling for Healthcare

• Talent Management 9.1 Integration

to HCM 9.0 & 8.9

PeopleSoft FMS/SCM 9.1 Feature Pack

• Mobile Inventory Management

• Hyperion Disclosure Management Integration

• GRC Transaction Governor Integration

PeopleSoft FMS/SCM 9.1 Feature Pack

• Customer and Supplier Visualization

• Primavera Integration

• Incremental Updates to Essbase Cubes

PeopleSoft 9.1 Feature Pack

(Common Component)

• Forms and Approval Builder

PeopleSoft HCM 9.1 Feature Pack

• Matrix Org Charting

• Total Compensation Statement

• Employee and Manager Self Service

PeopleSoft CRM 9.2

• Service Operational Dashboard

• Embedded Rich Text Editor

PeopleSoft HCM 9.2

• Time and Labor Manager Dashboard

• Paycheck Modeling

PeopleSoft ELM 9.2

• Learning Dashboard

• One Step Enroll & Launch

PeopleSoft FMS/SCM 9.2

• AP Work Centers

• European Union SEPA Payments

PeopleSoft Enterprise Portal 9.2

• Unified Navigation

• Secure Enterprise Search Uptake

PeopleTools 8.53

• Activity Guides

• Network Charting

Oracle Fusion 1.0

Oracle PeopleSoft Roadmap

42

JD Edwards EnterpriseOne 9.0 Update 2

• Usability and Navigation

• Order Promising with Lot Status for Configured Items

• Oracle Business Accelerator for General Contractors

• Transaction Processing for Sales Update and Cycle Count Update

JD Edwards EnterpriseOne Apparel Module

• New functionality for Apparel Industry

• Supports any product produced with differentiated multiple attributes (sizes,

lengths, colors, widths, materials)

JD Edwards EnterpriseOne Tools 8.98.4

• Improved User Experience

• Simplified System Administration

• Oracle BI Publisher 11g

• Oracle Secure Enterprise Search

• Data masking and privacy

JD Edwards World A9.3

• Industry enhancements

• Advanced Cost Accounting

• Enhanced Global Enablement

• Security

• Usability and Reporting

JD Edwards EnterpriseOne 9.1

• Project Manufacturing

• Food and Beverage Usability

• Business Process Automation

• End User Reporting

JD Edwards EnterpriseOne Tools 9.1

• Innovative User Experience

• High Availability solutions

• More Oracle Sun choices

Oracle Fusion 1.0

Oracle JD Edwards Roadmap

43

Fusion V1.x

Hyperion EPM 11.x

E-Business Suite 12.x

Hyperion EPM 11.1.1

Fusion V1PeopleSoft

Enterprise 9.x

JD Edwards E1 9.0

E-Business Suite 12.1

E-Business Suite 12.1.3

JD Edwards World A9.3

Demantra 7.2PeopleSoft

Enterprise 9.1Agile PLM 9.3.1

JD Edwards E1 9.1

Agile PLM 9.2.2.4

JD Edwards World A9.2

GTM 6.1OTM 6.1

Demantra 7.xGTM/OTM 6.x

E-Business Suite 12

Agile PLM for Process 5.2

Demantra 7.3OTM 6.0

Hyperion EPM 11.1.2

Agile PLM 9.x

PeopleSoft Enterprise 9.0

JD Edwards World A9.1

Siebel CRM 8.1.1

Agile PLM 9.3Siebel CRM 8.2

for Pub SecAgile PLM for Process 6.x

JD Edwards E1 8.12

Siebel CRM 8.0CRM On

Demand 15Agile PLM for

Process 6CRM On

Demand 18Siebel CRM 8.x

CRM On Demand 12

CRM On Demand 13

CRM On Demand 14

CRM On Demand 16

CRM On Demand 17

CRM On Demand 19/20

CY2006 CY2007 CY2008 CY2009 CY2010 CY2011+

Continued Investment

44

What are Oracle‟s recommendations for customers?

45

Upgrade to Latest Oracle

Applications Release

Adopt Standards-Based

Technology

Extend Business Value with

Co-existence Opportunities

E-Business Suite 12.1

Oracle SOA Suite and AIA

Oracle OBIEE

JD Edwards E1 9.0

Oracle ADF & WebCenter

Oracle Identity Management

Fusion AppsVCP 12.1Demantra 7.3

Oracle Content Management

Oracle Enterprise Manager

SCM:VCP

Demantra

AgileJD Edwards World A9.2

OTM 6.1WMS 12.1

PeopleSoft Enterprise 9.1

Agile PLM 9.3

Agile PLM for Process 6

BI Apps

CRM On Demand

Hyperion EPM

GRC

Industry Apps

Siebel CRM 8.X

Recommended ActionsUpgrade, Adopt, Extend

46

E-Business Suite http://launch.oracle.com/?EBSBV

PeopleSoft http://launch.oracle.com/?PSFTBV

Siebel http://www.oracle.com/crm

JD Edwards EnterpriseOne https://support.oracle.com/CSP/main/article?cmd=sho

w&type=NOT&doctype=BULLETIN&id=974914.1

JD Edwards World https://support.oracle.com/CSP/main/article?cmd=sho

w&type=NOT&doctype=BULLETIN&id=1114713.1

Contact your Oracle Account Manager

If you don‟t know your Oracle Account Manager, call 1.800.307.2181

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Get Connected

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Next Steps

47