9130 Firmware Upgrade Guide P3

Eaton 9130 UPS DSP and USB

firmware upgrade instructions

10 28 349 Revision P3 2008-09-08

9130 firmware upgrade guide 1028349 Rev. P3

2008, Eaton Corporation Page 2 of 22

Introduction

This document gives a guidance of how to upgrade (flash) the Main (DSP) and USB firmware of Eaton 9130 series UPS. Available firmware updates and required software tools can be downloaded from http://powerquality.eaton.com/Support/Software-Drivers/default.asp

Purpose

Periodically, Eaton releases firmware upgrades for some of its products. With each new release, new features become available and often, some issues are improved. Please reference the document Tracking of Modify table Vx.xx.doc in the firmware upgrade package if you are interested in knowing what enhancements and changes have been made between each released version of firmware.



Quick reference

1. Shutdown the devices supported by the UPS. 2. Ensure the UPS is in Standby state (output off). 3. Set communication speed of RS-232 port (and USB) in the UPS to

9600bps: Settings User Settings Serial Port Configuration Port: RS232, Speed: 9600.

4. Connect RS-232 cable between the computer and the UPS. 5. Start Watcher - UpsFlash software. 6. Select COM port and Bit Rate 9600bps and press “Open” 7. Press “Open File”, and select an “S” file to be flashed (e.g. V1.22.S). 8. Press “Flash Normal” and unplug input power cord from the UPS. 9. Wait until “Flash ok” notice will appear and press “Close” button.

1. Shutdown the devices supported by the UPS. 2. Ensure the UPS is in Standby state (output off). 3. Set communication speed of USB port (and RS-232) in the UPS to


4. Connect USB cable between the computer and the UPS. 5. Stop LanSafe’s Power Monitor service by Services.msc from

Windows command prompt if USB port is used for UPS monitoring. 6. Start Watcher - UpsFlash software. 7. Select Bit Rate 9600bps and “PowerDevice 1” option from Port

Setting drop down menu and press “Open Port”. 8. Press “Open File”, and select an “S” file to be flashed (e.g. V1.22.S). 9. Press “Flash Normal” and unplug input power cord from the UPS.

10. Wait until “Flash ok” notice will appear and press “Close” button. 11. Start LanSafe’s Power Monitor service by Services.msc form

Windows command prompt if it was stopped.

1. Set communication speed of USB port (and RS-232) in the UPS to


2. Connect USB cable between the computer and the UPS. 3. Start HIDTestProgram software. 4. Select “PowerDevice 1” option from the drop down menu and press

“Open Device”. 5. Press “Select Firmware File”, and select an “s19” file to be flashed

(e.g. PW9130 USB FW_V0.10.usb.s19). 6. Press “Update Firmware” and wait until “Flash ok” notice will appear. 7. Press “Close Device” button and exit from the software.

USB firmware upgrade

Main (DSP) firmware upgrade via USB

Main (DSP) firmware upgrade via RS-232



1 Main (DSP) firmware upgrading

1.1 Requirements

In order to upgrade the main (DSP) firmware of the UPS, you will need: a computer with Microsoft Windows operating system (Windows

2000 or newer) an RS-232 or USB cable (both are included in the package with the

UPS) Watcher – UpsFlash software package (can be downloaded from

http://powerquality.eaton.com/Support/Software-Drivers/default.asp) The software package (.zip file) includes the files: Watcher – UpsFlash Vx.x.exe, the DSP firmware upgrade tool UPSDeviceList.ini Vx.xx.S, the firmware upgrade (e.g. V1.22.S) Tracking of Modify table Vx.xx.doc, list of changes (optional) 1028349 rev. X…, this guide.

Unpack or Extract the package to a temporary directory.

1.2 DSP Firmware Upgrading via RS-232 – Flash Normal

Follow the procedure below while upgrading the DSP firmware of the UPS via RS-232 cable. 1. If the UPS is feeding any load (computer or other equipment), turn

off the load(s) supported by the UPS. Then command the UPS to standby state by pushing button for at least three seconds.

In case the UPS is off completely, provide AC supply by plugging the input power cord to the unit when it should automatically enter to standby state.

State of the UPS can be verified from the front panel’s UPS Status menu:

2. Set communication speed of the RS-232 port (and USB) in the UPS to 9600 bps using the LCD front panel: Go to Settings User Settings Serial Port Configuration Port: RS232, Speed: 9600.

3. Connect the RS-232 cable between DB-9 connectors of the computer and the UPS.

4. Start Watcher - UpsFlash software from the computer.



5. Choose the right COM port (typically COM1) and Bit rate “9600”, then press to open COM port. Choose “Ups Flash” Tab.

6. Press and select “S” file to be flashed and click .



7. Press button when the following Popup Message Box should appear:

Note. If the message below will appear instead, return to item 1 in this procedure to verify the cabling, COM port settings and that the UPS is in standby state.

8. Unplug the input power cord from the UPS and click . The flashing will begin after a few seconds.

Note. If “Flash firmware NG!” message will appear during the flashing, go to Chapter 1.3 DSP Firmware Upgrading via RS-232 – Flash Error.



9. The LCD display “Flashing in progress…”. Wait until the “Flash OK” message will appear. Click and buttons and exit from the software.



1.3 DSP Firmware Upgrading via RS-232 – Flash Error

This procedure is used when the DSP firmware upgrading via RS-232 port has failed or interrupted with “Flash firmware NG!” message (buzzer of the UPS may beep all the time). 1. Keep the input power cord disconnected from the UPS.

2. If Watcher - UpsFlash software is not running, start up the software and choose the right COM port (typically COM1) and Bit rate “9600”, then press to open COM port.

3. Press button and select “S” file to be flashed (e.g. V1.22.S) and click .

4. Click button. The DSP flashing should begin after a few seconds.



5. Wait until the “Flash OK” message will appear. Click and buttons and exit from the software.



1.4 DSP Firmware Upgrading via USB – Flash Normal

Follow the procedure below while upgrading the DSP firmware of the UPS through USB cable. 1. If the UPS is feeding any load (computer or other equipment), turn

off the load(s) supported by the UPS. Then command the UPS to standby state by pushing button for at least three seconds.

In case the UPS is off completely, provide AC supply by plugging the input power cord to the unit when it should automatically enter to standby state.

State of the UPS can be verified from the front panel’s UPS Status menu:

2. Set communication speed of the USB port (and RS-232) in the UPS to 9600 bps using the LCD front panel: Go to Settings User Settings Serial Port Configuration Port: RS232, Speed: 9600.

3. Connect the USB cable between the computer and the UPS.

4. Check that “HID UPS Battery” is visible in Device Manager (Windows XP: Start Control Panel Performance and Maintenance System Hardware tab Device Manager. Right click “HID UPS Battery” and select Properties and Details tab to verify VID and PID of the unit (hexadecimals 0463 and FFFF in this case).



5. If LanSafe Power Management Software is installed on your computer and a USB port is used for monitoring the UPS, the Power Monitor service of LanSafe must be stopped while the DSP is flashed. This is done by running Services.msc from Windows command prompt.

In Services window click on LanSafe Power Monitor service and select “Stop the service”.

6. Start Watcher - UpsFlash software from the computer and verify

that Bit Rate “9600” is selected.

7. Select from “Port Setting” drop down menu a “PowerDevice” option

and click . Check that opening the interface is successful as in the example below and if not try with another “PowerDevice” option.



If the drop down menu does not provide the matching VID/PID option with the ones that were seen by Device Manager, UPSDeviceList.ini file in the software package have to be modified. Double click the .ini file from Windows Explorer to open it to an editing tool (e.g. Notepad). Increase device count by one on the second row and add a new device to the end of the list with correct VID/PID data as in the example below. [DEVICELIST] DEVICECOUNT=3 [DEVICE0] VID=0x00 PID=0x00 MODEL=COM INTERFACE=COM [DEVICE1] VID=0x0463 PID=0xFFFF MODEL=PowerDevice 1 INTERFACE=HID [DEVICE2] VID=0x0592 PID=0x0002 MODEL=PowerDevice 2 INTERFACE=HID



7. Press and select “S” file to be flashed and click .

8. Press button when the following message should appear:

Note. If the message below will appear instead, return to item 1 in this procedure to verify the cabling, USB/RS-232 port settings and that the UPS is in standby state.



9. Unplug the input power cord from the UPS and click . The flashing will begin within 30 seconds.

Note. If “Flash firmware NG!” message will appear during the flashing, go to Chapter 1.5 DSP Firmware Upgrading via USB – Flash Error.




11. Restart LanSafe Power Monitor service if it was stopped by running

Services.msc from Windows command prompt and there click on LanSafe Power Monitor and select “Start the service”.



1.5 DSP Firmware Upgrading via USB – Flash Error

This procedure is used when the DSP firmware upgrading via USB port has failed or interrupted with “Flash firmware NG!” message (buzzer of the UPS may beep all the time). 1. Keep the input power cord disconnected from the UPS.

2. If LanSafe Power Management Software is installed on your computer and a USB port is used for monitoring the UPS, the Power Monitor service of LanSafe must be stopped while the DSP is flashed. This is done by running Services.msc from Windows command prompt. In Services window click on LanSafe Power Monitor service and select “Stop the service”.

3. If Watcher - UpsFlash software is not running, start up the software and verify that Bit Rate “9600” is selected.

4. Select from “Port Setting” drop down menu a “USB” option with

correct VID and PID, then click and check that opening the interface is successful.

5. Press button and select “S” file to be flashed (e.g. V1.22.S) and click .

6. Click button. The DSP flashing should begin after a few seconds.




8. Restart LanSafe Power Monitor service if it was stopped by running

Services.msc from Windows command prompt and there click on LanSafe Power Monitor and select “Start the service”.



2 USB firmware upgrading

2.1 Requirements

In order to upgrade the USB firmware of the UPS, you will need: a computer with Microsoft Windows operating system (Windows

2000 or newer) a USB cable (included in the package with the UPS) HIDTestProgram software package (can be downloaded from

http://powerquality.eaton.com/Support/Software-Drivers/default.asp) The software package (.zip file) includes the files: HIDTestProgramVx.x .exe, UPSDeviceList.ini, the firmware upgrade (.s19 file) and this guide. Unpack or Extract the package to a temporary directory.



2.2 Upgrade procedure

Follow the procedure below while upgrading the USB firmware of the UPS. 1. Set communication speed of the USB port (and RS-232) in the UPS

to 9600 bps using the LCD front panel: Go to Settings User Settings Serial Port Configuration Port: RS232, Speed: 9600.

2. Connect the USB cable between the computer and the UPS.

3. Check that “HID UPS Battery” is visible in Device Manager (Windows XP: Start Control Panel Performance and Maintenance System Hardware tab Device Manager. Right click “HID UPS Battery” and select Properties and Details tab to verify VID and PID of the unit (hexadecimals 0463 and FFFF in this case).

4. Start HIDTestProgram software from the computer.



5. Select a “PowerDevice” option from the drop down menu with VID/PID numbers that were seen by Device Manager. Click

and check that the UPS was found.

If the drop down menu does not provide matching VID/PID option, UPSDeviceList.ini file in the software package have to be modified. Double click the .ini file from Windows Explorer to open it to an editing tool (e.g. Notepad). Increase device count by one on second row and add a new device to the end of the list with correct VID/PID data as in the example below. [DEVICELIST] DEVICECOUNT=2 [DEVICE1] VID=0x0463 PID=0xFFFF MODEL=PowerDevice (0463/FFFF) INTERFACE=HID [DEVICE0] VID=0x0592 PID=0x0002 MODEL=PowerDevice (0592/0002) INTERFACE=HID



6. Press and select “s19” file to be flashed and

click .

7. Click button. The flashing will begin after a few seconds.



8. Wait until the “Flash firmware OK” message will appear. Click

and buttons and exit from the software.

2.3 Trouble shooting

Problem Solution UPS is not visible in Device Manager of Windows OS when USB cable is plugged

Check that the cable is connected properly and communication speed of RS232/USB port is 9600 bps in the UPS (Settings User settings Serial Port Configuration Port: RS232, Speed: 9600. If these are correct, contact to your sales representative.

“Can not find the HID device!” message on information screen of the flashing tool

Repeat items 1-5 in Upgrade procedure. If no help, contact to your sales representative.

“USB firmware update check ready error” message appear when firmware upgrading is tried with the tool

The flashing has been aborted due to an internal problem. Contact to your sales representative.

Documents

9130 Firmware Upgrade Guide P3