9-J Child Support Enforcement Network - CSENET1 Iowa Department of Human Services OVERVIEW Title 9 Child Support Administration and Location Chapter J CSENet Revised March 11, 2003

Employees’ ManualRevised March 11, 2003 Title 9

Chapter J

CHILD SUPPORTENFORCEMENT NETWORK -

CSENET

IowaDepartmentofHuman Services

Iowa Department of Human Services TABLE OF CONTENTSTitle 9 Child Support Administration and LocationChapter J CSENet Revised March 11, 2003

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OVERVIEW ....................................................................................................................................1

QUICK LOCATE ............................................................................................................................3CSENet Incoming Quick Locate Request ..............................................................................3Telephone Request from Another IV-D Agency....................................................................5

Procedures for Verifying a Caller ..................................................................................6Paper Incoming Request – The Locate Data Sheet.................................................................6

LOCATE REQUEST (LOCREQ) Screen .....................................................................6Responses Sent Back to Requesting State ..............................................................................8Requesting a Quick Locate .....................................................................................................8

Outgoing Federal Case Registry (FCR) Request ...........................................................8Manual Request by a Worker ......................................................................................10

Payor/Alleged Father ..........................................................................................10Payee...................................................................................................................11

What May Prevent a Manual Request .........................................................................12Sending the Request.....................................................................................................13

Responses to a Request.........................................................................................................13Incoming Paper Responses to Iowa’s Request ............................................................14CSENet Responses.......................................................................................................14

Demographic Information...................................................................................14Address Information ...........................................................................................15

Last-Known Address .................................................................................16Employer Information.........................................................................................16

Last-Known Employer...............................................................................17Insurance Information.........................................................................................17Date of Birth Information ...................................................................................17No Useful Information........................................................................................17

CASE STATUS INFORMATION ................................................................................................18Requesting Court Order Information....................................................................................18Response to Iowa’s Request for Court Order Information ...................................................19

OTHER STATE’S COURT ORDER (COURTSUM) Screen ....................................20Access to the COURTSUM Screen ....................................................................20Worker Entry to the COURTSUM Screen .........................................................20How to Read the COURTSUM Screen ..............................................................21Online Screen Messages on the COURTSUM Screen .......................................23

Iowa Department of Human Services TABLE OF CONTENTSTitle 9 Child Support Administration and LocationChapter J CSENet Revised March 11, 2003

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Requesting Certified Court Orders and Payment Records ..........................................23Automated Request.............................................................................................23Manual Request ..................................................................................................24

INCOMING INTERSTATE REFERRAL PROCESS ..................................................................25INCOMING INTERSTATE REFERRAL (REFERRAL) Screen .......................................26

Access to the REFERRAL Screen...............................................................................27Data Field Descriptions for the REFERRAL Screen...................................................27Functional Key Use on the REFERRAL Screen .........................................................31Working the REFERRAL Screen ................................................................................32

Enter Minimum Information on REFERRAL ....................................................33Search for an Existing ICAR Case .....................................................................34Link a Local Address to the Referral..................................................................35Record the Referral Request ...............................................................................35Acknowledge or Reject the Request ...................................................................37Forward the Case to the CSRU Worker..............................................................38

No ICAR Case Number Selected...............................................................39ICAR Case Number Selected.....................................................................40

Limited Services on the INTERST3 Screen .......................................................42Location Information ..........................................................................................43

Forwarding a Referral ..................................................................................................43REFERRAL SEARCH Screen .............................................................................................44

Access and Search Capability on the REFERRAL SEARCH Screen.........................45Data Field Descriptions for the REFERRAL SEARCH Screen..................................45Functional Key Use on the REFERRAL SEARCH Screen.........................................46Working the Screen - Linking a Case to the Referral ..................................................47

Finding the Right Case .......................................................................................48INTERSTATE REFERRAL GUIDE (IRG) Screen.............................................................49

Access to the IRG Screen ............................................................................................50Data Field Descriptions for the IRG Screen ................................................................50Functional Key Use on the IRG Screen.......................................................................51Working the Screen - Linking IRG to the Referral......................................................52

Iowa Department of Human Services TABLE OF CONTENTSTitle 9 Child Support Administration and LocationChapter J CSENet March 11, 2003

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ACKNOWLEDGEMENT (ACK) Screen ............................................................................53Documents Required to Complete a Referral ..............................................................54Access to the ACK Screen...........................................................................................54Data Field Descriptions for the ACK Screen...............................................................54Working the Screen – Acknowledging/Requesting Documents..................................56Working the Screen – Receiving Requested Documents ............................................57Functional Key Use on the ACK Screen .....................................................................57

REJECTION COMMENTS Screen (Acknowledgement)....................................................58Functional Key Use on the REJECTION COMMENTS Screen.................................58

MORE INFORMATION COMMENTS Screen (Acknowledgement) ................................59Functional Key Use on the MORE INFORMATION COMMENTS Screen..............59

OUTGOING INTERSTATE REFERRALS..................................................................................60When a Responding State Requests More Information........................................................60

Field Description..........................................................................................................61Receiving an Acknowledgement Through CSENet ....................................................62Receiving a Paper Acknowledgement .........................................................................62

CASE MANAGEMENT STATUSES...........................................................................................63Status Criteria .......................................................................................................................64Paternity ................................................................................................................................65

Court Hearing Scheduled.............................................................................................65Alleged Father Denied Paternity..................................................................................65Genetic Test Scheduled................................................................................................66Alleged Father Failed to Appear for Court Hearing ....................................................66Alleged Father Failed to Appear for Genetic Test.......................................................66Paternity Established – With Support Order................................................................67Paternity Established – With No Support Order..........................................................67Administrative Adjudication of Paternity – No Support Order ...................................67Paternity Request Denied.............................................................................................68Paternity Not Established.............................................................................................68


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Establishment........................................................................................................................68Child Support Order Hearing Scheduled .....................................................................68Obligor is Parent and Owes Duty ................................................................................69Obligor is Ordered to Pay Child Support.....................................................................69Obligor is Ordered to Pay Other Costs ........................................................................69Obligor Did Not Show for Child Support Court Hearing............................................70Child Support Order Issued/Confirmed .......................................................................70Child Support Order Established .................................................................................70Case Dismissed Without Prejudice..............................................................................70Child Support Order Request Denied ..........................................................................71Child Support Order Not Established ..........................................................................71Notice of Review and Adjust – Arrearage Reconciliation/Determination of

Sum-Certain ...........................................................................................................71Review and Modification Warranted...........................................................................72Review and Modification Not Warranted....................................................................72Child Support Order Modified.....................................................................................72Court Order Registered ................................................................................................73New Controlling Court Order ......................................................................................73

Enforcement..........................................................................................................................73Wage Withholding Established....................................................................................73Lien Established...........................................................................................................74Contempt Proceedings Started.....................................................................................74Arrest Warrant Issued ..................................................................................................74Administrative Offset Review Complete – Challenge Upheld....................................75Administrative Offset Review Complete – Challenge Not Upheld.............................75Tax Intercept ................................................................................................................76

Miscellaneous Notices ..........................................................................................................76Documents Filed ..........................................................................................................76Request Genetic Testing Results .................................................................................77Case Identification Number Change............................................................................77Add or Delete Case Participant/Child..........................................................................77Payment Address Change ............................................................................................78Payee Change...............................................................................................................78Case Type Change .......................................................................................................78Case Status Change......................................................................................................79


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Case Worker Change ...................................................................................................79Request Current Status.................................................................................................79Provide Current Status .................................................................................................80Notice of Case Forwarding ..........................................................................................80Medical Insurance Addition.........................................................................................81Medical Insurance Deletion .........................................................................................81Notice of an Upcoming Hearing ..................................................................................81Locate...........................................................................................................................82Case Closure ................................................................................................................82

CSENET INTERSTATE CASE RECONCILIATION .................................................................83Incoming Interstate Case Reconciliation ..............................................................................83Outgoing Interstate Case Reconciliation ..............................................................................85

CSENet MESSAGES (MESSAGES) Screen ................................................................................86Access to the MESSAGES Screen .......................................................................................87Data Field Descriptions for the MESSAGES Screen ...........................................................87Worker Entry to the MESSAGES Screen.............................................................................87

CSENET INTERSTATE AGREEMENTS UPDATE (CNAGREE) SCREEN............................88Data Field Descriptions for the CNAGREE Screen .............................................................89

Interstate Processing Agreements/Function.................................................................89Reconciliation ..............................................................................................................90

Functional Key Use on the CNAGREE Screen....................................................................91The CNAGREE Screen for Iowa..........................................................................................91CNAGREE Automation .......................................................................................................91

NARRATIVES ..............................................................................................................................92

CALENDAR FLAGS ..................................................................................................................130

STATUSES..................................................................................................................................147

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Iowa Department of Human Services OVERVIEWTitle 9 Child Support Administration and LocationChapter J CSENet Revised March 11, 2003

OVERVIEWLegal reference: 42 USC 654

45 CFR 303.7, 303.845 CFR 307.10(b)

The Child Support Enforcement Network (CSENet) is a nationwide communication networklinking state child support enforcement agencies. Over this network, states use standardtransactions to electronically transfer interstate case information between states, includinginformation such as location, establishment, enforcement, and collection. The network serves asa conduit for information transmission between state automated child support enforcementsystems.

CSENet’s objective is to enhance states’ management of interstate child support cases byproviding an efficient communication network that is flexible, yet powerful enough toaccommodate changes in functions, services and state caseloads. CSENet improves interstatecase processing by:

♦ Minimizing the time spent waiting for interstate child support case information.

♦ Reducing manual data entry by permitting one state system to communicate with other statesystems.

♦ Reducing paperwork associated with handling an interstate case by electronicallytransmitting information usually sent in letters or transmittal documents.

♦ Improving the quality of case information sent to the other state by providing data integritychecks and edits to ensure that the information transmitted is complete.

CSENet’s functions can be divided into five categories; each addressed in this chapter:

♦ Quick Locate transactions communicate location information between states.

♦ Case Status Information transactions communicate information about court orders andassociated debt balances.

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OVERVIEW Iowa Department of Human ServicesTitle 9 Child Support Administration and Location

Revised March 11, 2003 Chapter J CSENet

♦ Interstate Referral transactions contain key elements found on the federal interstatetransmittal forms.

This section of the CSENet chapter explains how ICAR handles incoming and outgoinginterstate referrals. It also contains what you need to know when viewing and processingthese transactions.

Even though CSENet automates many of the interstate actions on a case, there are somereferences in this section that still require your intervention. This is because some states arenot CSENet ready, or CSENet is unable to support certain case actions.

CSENet automatically processes the following interstate case activities electronically fromcase initiation through case closure:

• Incoming interstate referrals• Acknowledgements• Case forwarding• Outgoing interstate referrals• UIFSA actions• Reminders

These electronic processes are explained in detail in the following sections.

♦ Case Management Status transactions communicate case status updates when newinformation is entered on a case.

♦ Interstate Case Reconciliation transactions allow states to find and correct discrepanciesbetween interstate case records.

As a part of these five main functions, CSENet Messages may be attached to any of theseprocesses and viewed on the CSENET MESSAGES screen.

CSENet Interstate Agreements record the states willing and able to communicate each of theCSENet transaction types with Iowa.

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location CSNet Incoming Quick Locate RequestChapter J CSENet Revised March 11, 2003

QUICK LOCATE

A state can use Quick Locate transactions to request and provide location information to otherstates without using any paper interstate forms. CSENet Quick Locate requests are sent daily aselectronic versions of batch form 470/3475, Locate Data Sheet, and the responses update ICARautomatically. For those states that are not able to handle Quick Locate requests and responsesthrough CSENet, ICAR is able to accept and generate the Locate Data Sheet.

The following sections explain:

♦ CSENet Incoming Quick Locate Request♦ Telephone Request from Another IV-D Agency♦ Paper Incoming Request – The Locate Data Sheet♦ Responses Sent Back to Requesting State♦ Requesting a Quick Locate♦ Responses to a Request

CSENet Incoming Quick Locate Request

A daily batch program processes CSENet incoming requests by searching for informationfirst on ICAR. If no information is found on ICAR, the batch program passes the requestto the autolocate program to search all state sources for information. The batch programprocesses requests using the following steps:

♦ The program checks the request for a social security number (SSN) and a name. Ifeither the SSN or name is missing, a transaction is sent to the other state requestingmore information.

♦ The name and SSN are used to search ICAR. If both the name and the SSN match aperson on ICAR, the batch program then checks the case to see if it is valid to use tosend information to the requesting state by ensuring that none of the followingconditions are met:

• The STATUS field on the CASE screen is equal to “C,” “D,” “H,” or “I.”

• The case has been redirected.

• The case WRKR ID field is blank.

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QUICK LOCATE Iowa Department of Human ServicesCSNet Incoming Quick Locate Request Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

• There is an “A” or “P” in the GOOD CAUSE field on the PAYEE screen for the locateindividual.

• The account type is 17, the worker ID is “CSC,” and the locate person is a payor.

• The account type is 17, the only account balance of type 17 is less than zero or nobalance exists, and the worker ID is not AFC, AAF, or PLD.

• The DECEASED field on the LOCATE screen for the locate individual is equal to“Y” and the DATE OF DEATH field is greater than zero.

• The DECEASED field on the PAYOR screen for the locate individual is equal to “Y”and the DATE OF DEATH field is greater than zero.

• The ACTION DISMISSED/PROCESS ENDED field on the ADPAT2 for the locateindividual screen is equal to “AFEX.”orThe BYPASS AF field on the LOCATE screen for the locate individual is equal to“Y.”orThe RESULTS RECEIVED field for the locate individual is less than zero and thePROBABILITY field is equal to zero and PATERNITY INDEX field is equal to zero onthe PATEST2 screen.orThe PROCESS ENDED (Y/N) field for the locate individual is equal to “Y” on thePATEST3 screen.

• The BANKRUPTCY (Y/N) AND CHAPTER field on the PAYOR screen for the locateindividual equals “Y 11” or “Y 13” (obligors only).

♦ For cases and people that have not been eliminated using the above criteria, the batchprogram searches for location information and, if found, automatically sends anoutbound response containing the location information to the other state. TheResponses to a Request section later in this chapter details the data elements that aresent in the CSENet transaction.

♦ If the state can receive CSENet Quick Locate transactions, the response is sentelectronically through CSENet. If the state cannot receive CSENet transactions, theresponse is sent to the batch form, Locate Data Sheet.

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location CSNet Incoming Quick Locate RequestChapter J CSENet Revised March 11, 2003

♦ If no information is available on ICAR, the batch program sends the request toAUTOLOCATE (refer to the location process), which searches state sources forlocation information using only the individual’s SSN.

If a match is found, the program sends an outbound response containing the locationinformation to the other state. Since there is no ICAR case, the program inserts aworker ID of “AAAA,” the default Central Registry worker ID. The batch programuses the following AUTOLOCATE sources to find location information:

• Iowa Department of Transportation (IDOT)• Iowa Automatic Benefit Calculation (ABC)• Department of Revenue and Finance (WAGES, JOBS)• Voter Registration (VOTE)• Iowa Centralized Employee Registry (ICER)

If the response is generated using the Locate Data Sheet, the return address on the envelopeis Central Registry’s. When a Locate Data Sheet sent to another state is returned asundeliverable, it is sent to Iowa’s Central Registry to be processed. This may requireCentral Registry to notify central office of any mailing discrepancies or possibleprogramming errors.

When location information is not found on ICAR or AUTOLOCATE, the program sends aresponse to the other state to inform the other state that information is not available inIowa.

Telephone Request from Another IV-D Agency

If you receive a phone request from another IV-D agency, you may provide information aslong as a case exists on ICAR and you can verify the caller is an employee of a IV-Dagency. If a case does not exist on ICAR, ask the caller to send a CSENet Quick Locate orpaper Locate Data Sheet request to Iowa’s Central Registry.

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QUICK LOCATE Iowa Department of Human ServicesTelephone Request from Another IV-D Agency Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Procedures for Verifying a Caller

Before releasing any information, confirm that the caller is an employee of a IV-Dagency. Request the following information and call the person back:

♦ The caller’s name and job title.♦ The local IV-D agency name, phone number, and FIPS code.

Access the Interface Referral Guide (IRG) screen and use the FIPS code to displaythe caller’s IV-D local office phone number. For more information about the IRG,refer to the interstate case process.

Using the phone number on the IRG screen, contact the IV-D office and ask to speakwith the person requesting information. If the person works in the office, you mayprovide information about an ICAR case under the confidentiality requirementsoutlined in 9-A, GENERAL PROGRAM INFORMATION. If the requestor is not anemployee of the IV-D office, call the person back and tell the requestor to send aCSENet Quick Locate or paper Locate Data Sheet request to Iowa’s Central Registry.

Paper Incoming Request – The Locate Data Sheet

The Locate Data Sheet is a federally approved interstate form that states can use to requestlocation information. The receiving state enters responses on the form and returns it to therequesting state. If you receive a Locate Data Sheet request, forward it to Central Registryfor processing.

Note: Central Registry does not accept telephone requests. The Locate Data Sheet is onlyaccepted from a non-CSENet state. Central Registry rejects hard copy requests from aCSENet-ready state and notifies the requesting state to use its CSENet system instead.

LOCATE REQUEST (LOCREQ) Screen

Upon receipt of the Locate Data Sheet, Central Registry staff enters the following keyinformation into ICAR. The LOCREQ screen and an explanation of each field on thescreen follows.

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location Paper Incoming Request – The Locate Data SheetChapter J CSENet Revised March 11, 2003

♦ OTHER STATE CASE ID: The allowable entry in this field is a maximum of 12 digits.This is the other state’s case identification number as indicated on the Locate DataSheet. This field is not required and can be alphanumeric.

♦ OTHER STATE FIPS: This is the seven-digit FIPS code of the other state as indicated onthe Locate Data Sheet. Only the first two digits are required, however, it must be avalid FIPS code.

♦ LOCATE SSN: This is the social security number that is used to search Iowa’s databases.This is not a required field and can only be numeric.

♦ LOCATE NAME: The allowable entry for this field is the locate person name. ICARallows 16-characters for the last name, 15-characters for the first name, 15-charactersfor the middle name, and 3-characters for the suffix. The first and last names arerequired.

After Central Registry enters the data elements, the worker presses PF2 twice. This submitsthe request and the screen clears for the next entry. The LOCREQ screen converts thepaper Locate Data Sheet information into a CSENet Quick Locate. The Quick Locaterequest appears to the system as a CSENet request from the other state, even though theother state sent us the request on paper.

D479HI87 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 LOCATE REQUEST TIME: 13:55:59

OTHER STATE CASE ID : LOCATE SSN : OTHER STATE FIPS: 00 000 LOCATE NAME (F,M,L,S):

PF2 SUBMIT REQUEST

NEXT SCREEN: NOTES:

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QUICK LOCATE Iowa Department of Human ServicesPaper Incoming Request – The Locate Data Sheet Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

This electronic request is then sent through the batch program that processes incomingCSENet requests so that it can be responded to automatically. See CSENet IncomingQuick Locate Request in this section. If the requesting state is unable to receive CSENetresponses, the response generates to the paper Locate Data Sheet.

Responses Sent Back to Requesting State

When responding to a Quick Locate request, ICAR checks the other state’s CSENet statusby using a table called CNAGREE (CSENet Agreements). If ICAR determines that thestate is able to use CSENet to receive the transaction, the response is transmittedelectronically via CSENet.

If ICAR determines that the state is not able to receive the transaction using CSENet, ICARproduces the Locate Data Sheet at central office to send the initiating state. Moreinformation about CNAGREE is available in CSENet INTERSTATE AGREEMENTSUPDATE (CNAGREE) SCREEN section.

Requesting a Quick Locate

A CSENet Quick Locate can be initiated two ways:

♦ A trigger from the Federal Case Registry (FCR).♦ A manual entry by the worker.

Outgoing Federal Case Registry (FCR) Request

The Federal Case Registry (FCR) is a federal computer system that compares childsupport cases in different states. When the FCR recognizes a person may have a childsupport case in another state, it transmits information about the case and itsparticipants to the other state.

Iowa displays this information on the FEDERAL CASE REGISTRY SUMMARY(FCRSUM) screen. Refer to the location process for more information about theFCRSUM screen.

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location Requesting a Quick LocateChapter J CSENet Revised March 11, 2003

CSENet uses data on this screen as an indicator that another state may have locationinformation about the alleged father or payor that could be valuable to the worker inIowa. Using this screen, CSENet Quick Locate requests are generated automaticallyto the other state for alleged fathers and payors. Quick Locate requests are notautomatically sent for payees. Quick Locate requests are automatically generated tothe other state indicated on the FCRSUM screen when the following criteria are met:

♦ The other state is able to receive CSENet Quick Locates as indicated on theCNAGREE screen. (See CSENET INTERSTATE AGREEMENT UPDATE(CNAGREE) SCREEN for details.) If the other state cannot receive QuickLocates, ICAR does not attempt a transaction or generate the Locate Data Sheet.

♦ The alleged father or payor does not have a verified address and employer.

♦ The alleged father or payor’s SSN on ICAR matches the SSN on the FCRSUMscreen. The person can be matched with either the matched participant or theassociated participants on the FCRSUM screen. If the alleged father or payor isnot listed on the FCRSUM screen, no Quick Locate request generates.

A CSENet Quick Locate request is automatically sent to the other state for eachalleged father or payor on the case that meets these criteria and ICAR issues anarrative (LOC 300).

D479HR60 CHILD SUPPORT COLLECTION SYSTEM DATE: 10/19/00 FEDERAL CASE REGIST. SUMMARY TIME: 14:05:24

CASE NUMBER: COURT ORDER (Y/N): REVIEWED: _ 00/00/0000 ADDL ASSOC PERSONS: 000 CASE TYPE: REGISTRATION DATE: STATE/FIPS/CASE ID: CSENET COURT ORDER STATUS: NOT AVAILABLE NAME (LFM)/ CASE SSN/ BIRTH DATE/ ALIAS (LFM) ROLE MEMBER ID DEATH DATE MATCHED PARTICIPANT: 000-00-0000 00/00/0000 00/00/0000 ASSOCIATED PARTICIPANTS: 000-00-0000 00/00/0000 00/00/0000 000-00-0000 00/00/0000 00/00/0000 COMMENTS:

PF3 UPDATE, PF5 INQ, PF7 CASE BACKWARD, PF8 CASE FORWARD, PF9 MATCH PART BACKWARD, PF10 MATCH PART FORWARD, PF12 COURTSUM NEXT SCREEN: NOTES:PLEASE ENTER CASE NUMBER AND PRESS PF5

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QUICK LOCATE Iowa Department of Human ServicesRequesting a Quick Locate Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Manual Request by a Worker

You can also manually generate a CSENet Quick Locate request. A manual QuickLocate request can be sent on a payor, alleged father, or payee.

Payor/Alleged Father

You may send a Quick Locate request to another state when you believe theother state might have information on the payor or alleged father. Make therequest by entering the appropriate two-letter postal abbreviation for the otherstate in the SPLS/QUICK LOCATE field on the LOCATE screen shown below. Formore information about the LOCATE screen, refer to the location process.

To submit a Quick Locate request on a payor or alleged father, type LOCATEat any NEXT SCREEN prompt. Enter the case number in the ICAR CASE NUMBER

field and press PF5. Select the person you are interested in by pressing PF7 andPF8 to scroll through the names on the LOCATE screen.

D479HL01 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 PARENT LOCATE TIME: 14:11:21 CASE NUMBER.......: FPLS FVI: PAYOR.............: SEND PAYEE LETTER: PAYEE.............: LOCATE NAME (LFMS): LOCATE SSN........: SEX....: DATE OF BIRTH: 00 00 0000 MULTIPLE SSN'S....: BIRTH CITY/STATE..: : FATHERS NAME(LFM).: MILITARY SERVICE: MOTHERS MAIDEN NME: FEDERAL BENEFITS: ALIAS 1...........: ALIAS 2: MISC INFORMATION..: RACE...: DECEASED: HEIGHT.......: WEIGHT.: DATE OF DEATH: HAIR.........: EYES...: DELAY CLOSING/ASSETS (Y,N): MEMO.........: : SPLS/QUICK LOCATE.: FCR QUERY: UPDATE PAYOR WITH VERIFIED NAME(Y,N): FPLS REQUEST?: BYPASS AF?: DRIVER'S LICENSE #: PF2=ADD, PF3=UPDATE, PF4=DELETE, PF5=INQUIRY, PF7=PAGE BACK, PF8=PAGE FORWARD PF9=REFRESH, PF10=SCROLL ADDRESS, PF11=SCROLL EMPLOYER, PF12=XREF VERIFICATION NEXT SCREEN: NOTES:PLEASE ENTER CASE NUMBER AND PRESS PF5

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Once the appropriate person is listed as the LOCATE NAME, tab to the SPLS/QUICK

LOCATE field and enter the appropriate two-letter postal abbreviation for theother state. You can enter up to five states here at a time.

Press PF3 twice to submit the request. ICAR issues a narrative (LOC 298) whenthe request is confirmed. When you press PF3 to process the locate request,ICAR displays the following on-line message:

♦ PARENT LOCATE UPDATED, SPLS/QUICK LOC REQUEST SENT

Note: The same process occurs using the PF2 Add key when adding a Payor orAF and requesting a “quick locate” at the same time.

Payee

A Quick Locate request may also be sent on the payee by accessing thePAYEE2 screen shown below. This feature can be used to locate a mailingaddress in order to release support payments that are owed to the payee.

D479HC43 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 -- PAYEE2 -- TIME: 14:12:16

CASE NUMBER.....: PAYEE ID NUMBER..: NAME (LFMS).....: : : : FPLS REQUEST....: SPLS/QUICK LOC...: HOMEADDR LINE 1.: HOMEADDR LINE 2.: CITY/STATE/ZIP..: : : PHONE NUMBER....: 000 000 0000 DRIVERS LICENSE: DATE OF DEATH...: MILITARY SERVICE: MAIDEN NAME.....: FEDERAL BENEFITS: ALIAS...........: RACE............: HEIGHT..........: WEIGHT: HAIR............: EYES: MEMO............:

COMMENTS:

PF3=MODIFY, PF4=DELETE ADDR, PF5=INQUIRY, PF6=PAYEE NEXT SCREEN: NOTES:PLEASE ENTER CASE NUMBER AND PRESS PF5

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QUICK LOCATE Iowa Department of Human ServicesRequesting a Quick Locate Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

To submit a Quick Locate request on a payee, type PAYEE2 at any NEXT

SCREEN prompt. Enter the case number in the CASE NUMBER field and press PF5.Tab to the SPLS/QUICK LOCATE field and enter the appropriate two-letter postalabbreviation for the other state. You can enter up to five states here at a time.

Press PF3 twice to submit the request. ICAR issues a narrative (LOC 298) whenthe request is confirmed. When you press PF3 to process the locate request,ICAR displays the following on-line message:

♦ PARENT LOCATE UPDATED, SPLS/QUICK LOC REQUEST SENT

What May Prevent a Manual Request

There are certain criteria that may prevent a manual Quick Locate request from beingsent:

♦ The request is made to Iowa.

♦ The STATUS field on the CASE screen is equal to “C,” “D,” “H,” or “I.”

♦ The case has been redirected.

♦ The case WRKR ID field is blank.

♦ There is an “A” or “P” in the GOOD CAUSE field on the PAYEE screen.

♦ The case account type is 17, the caseworker ID is “CSC,” and the locate person isa payor.

♦ The case account type is 17, the only account balance of type 17 is less than zeroor no balance exists, and the worker ID is not “AFC,” “AAF,” or “PLD.”

♦ The DECEASED field on the LOCATE screen for the locate individual is equal to“Y” and the DATE OF DEATH field is greater than zero.

♦ The DECEASED field on the PAYOR screen for the locate individual is equal to“Y” and the DATE OF DEATH field is greater than zero.

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♦ The ACTION DISMISSED/PROCESS ENDED field on the ADPAT2 screen for the locateindividual is equal to “AFEX.”

or

♦ The BYPASS AF field on the LOCATE screen for the locate individual is equal to“Y.”

or

♦ The RESULTS RECEIVED field is less than zero, the PROBABILITY field is equal tozero, and the PATERNITY INDEX field is equal to zero on the PATEST2 screen forthe locate individual.

or

♦ PROCESS ENDED (Y/N) field is equal to “Y” on the PATEST3 screen.

♦ The BANKRUPTCY (Y/N) AND CHAPTER field on the PAYOR screen for the locateindividual is equal to “Y 11” or “Y 13.”`

Sending the Request

When initiating a Quick Locate request, ICAR checks the other state’s CSENet statusby using a table called CNAGREE. If ICAR determines that the state is able to useCSENet to receive the transaction, the response is transmitted electronically viaCSENet.

If ICAR determines that the state is not able to receive the transaction using CSENet,ICAR produces batch form, Locate Data Sheet, at Mail Services to send the initiatingstate. More information about CNAGREE is available in the CSENetINTERSTATE AGREEMENTS UPDATE section.

Responses to a Request

Other states respond to Iowa’s Quick Locate request by either mailing a paper documentwith the location information or by sending a CSENet Quick Locate response.

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QUICK LOCATE Iowa Department of Human ServicesResponses to a Request Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Incoming Paper Responses to Iowa’s Request

A state may process Iowa’s locate request and respond by mail. Often the response isa form of the Locate Data Sheet. Even though Iowa may have sent a request usingCSENet, the state could respond by mail.

To process a paper response, analyze the document and determine if any of theinformation is useful and can be entered on ICAR. All states use different criteria forverifying address and employer information on their systems. It is advisable,therefore, to enter information from other states onto ICAR as unverified, even if theother state indicates that the address or employer has been verified or confirmed.

Given that many states may search for information using name-only matches, alwaysbe cautious of information from other states. Central Registry forwards all paperLocate Data Sheet responses to the local office for processing. Refer to the locationprocess for more information about updating location screens.

CSENet Responses

A state may respond to a request through CSENet. CSENet responses contain fivemajor components explained in the following sections:

♦ Demographic information♦ Address information♦ Employer information♦ Insurance information♦ Date of birth information

Demographic Information

The CSENet Quick Locate response contains valuable demographic informationthat can be used to further location efforts. Items include:

♦ Race♦ Gender♦ Place of birth♦ Height♦ Weight

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location Responses to a RequestChapter J CSENet Revised March 11, 2003

♦ Hair color♦ Eye color♦ Distinguishing marks♦ Known aliases♦ Maiden name♦ Mother’s maiden name♦ Father’s name♦ Driver’s license number

ICAR loads this information to the appropriate ICAR screen field by matchingthe person’s case number, name, and SSN in the CSENet transaction against theICAR case number, name, and SSN. For alleged fathers/payors, theinformation is displayed on the LOCATE screen. For payees, the information isdisplayed on the PAYEE2 screen.

ICAR only displays demographic information in these fields if the fields areblank when the incoming CSENet Quick Locate response is received. If aworker in Iowa has entered data in the field, it will not be overwritten by theCSENet Quick Locate response. If ICAR displays new information, ICARissues a narrative (LOC 281) to document the updated case.

If the other state indicates the location individual is deceased, ICAR issues anarrative (LOC 305) and a calendar flag (LOC 121) to notify the worker of thenew information. ICAR is not updated automatically with this information.Verify the information through other sources before updating ICAR with theinformation.

Address Information

Home and mailing addresses may also be received in a Quick Locate response.These addresses are considered unverified until they have been verified by othermeans, such as a phone call by the worker. Addresses for the allegedfather/payor are displayed on the ADDVER screen, while addresses for thepayee are displayed on the CPADDVER screen. Any phone numbers are alsodisplayed on these screens.

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QUICK LOCATE Iowa Department of Human ServicesResponses to a Request Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

The source code for addresses from a CSENet Quick Locate is “CSENET-xx,”where “xx” is the two-letter postal abbreviation of the state that sent theresponse.

CSENet addresses load using standard address processing. Refer to the locationprocess for more information.

Last-Known Address

Occasionally a Quick Locate response contains a “last-known address.” Alast-known address is one that has been identified by the other state as anaddress where the locate person used to live. The worker can use thisaddress as a lead to where the person is currently residing.

If a last-known address is received through CSENet, ICAR displays theaddress in a narrative (LOC 299) and notifies the worker through acalendar flag (LOC 116). Last-known addresses are not loaded to theADDVER or CPADDVER screens and are never considered verified.

Employer Information

Employer information received in a CSENet Quick Locate response is loaded tothe EMPVER screen for an alleged father/payor or the CPEMPVER screen forthe payee. Consider CSENet employer data unverified until it has been verifiedby other means, such as a phone call by the worker.

The source code for an employer received through CSENet is “CSENET-xx,”where “xx” is the two-letter postal abbreviation of the state that sent theresponse.

CSENet employer load using standard employer processing. Refer to thelocation process for more information.

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Iowa Department of Human Services QUICK LOCATETitle 9 Child Support Administration and Location Responses to a RequestChapter J CSENet Revised March 11, 2003

Last-Known Employer

Occasionally a Quick Locate response contains a “last-known employer.”A last-known employer is one that has been identified by the other state asan employer where the locate person used to work. This employer can beused by the worker as a lead to where the person is now.

If a last-known employer is received through CSENet, ICAR displays theemployer in a narrative (LOC 302) and notifies the worker through acalendar flag (LOC 117). Last-known employers are not loaded to theEMPVER or CPEMPVER screens and are never considered verified.

Insurance Information

Insurance information may be received from the other state in the CSENetQuick Locate response. If information exists, ICAR writes it to a narrative(LOC 304) and notifies an EPICS worker through a calendar flag (LOC 119).

The EPICS unit can use the insurance carrier and policy number to possiblypursue insurance for the children involved in the case.

Date of Birth Information

The date of birth can also be returned in a CSENet Quick Locate response. Thedate of birth is never updated automatically on ICAR. Instead, ICAR issues anarrative (LOC 303), and notifies the worker through a calendar flag (LOC118). Review the date for accuracy before updating ICAR.

No Useful Information

If a Quick Locate response contains only duplicate information, ICAR issues anarrative (LOC 301) and the request is considered complete. This narrative isalso issued if the other state returns no information in the response.

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CASE STATUS INFORMATION Iowa Department of Human ServicesRequesting Court Order Information Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

CASE STATUS INFORMATION

A Case Status Information (CSI) CSENet transaction is used to request court order andobligation information from another state when the Federal Case Registry (FCR) indicates asuccessful payor/child match in a case with another state. The information on the FCR acts as apointer to a matched case, but provides very little detailed information. The CSI transaction is away to provide additional case information from one state to another.

The state that initiates the CSI transaction receives the other state’s case number, participantname and social security number from the FCR and uses it to generate a request. For moreinformation on the FCR, refer to the location process.


♦ Requesting court order information♦ Response to Iowa’s request for court order information

Requesting Court Order Information

The generation of a CSI transaction is fully automated through ICAR. Once the filteringcriteria is met for loading a participant to the FCRSUM screen, ICAR reviews the case withwhich the matched participants are associated to determine if additional court order andassociated debt information from another state would be helpful. CSI requests are onlytriggered by the creation or modification of the FCRSUM screen and when all of thefollowing conditions are met:

♦ The MATCHED PARTICIPANT or any of the ASSOCIATED PARTICIPANTS SSNs displayed onthe FCRSUM screen match the payor’s SSN or at least one of the alleged fathers’ SSNsand the CASE ROLE is the same.

♦ The MATCHED PARTICIPANT or any of the ASSOCIATED PARTICIPANTS SSNs displayed onthe FCRSUM screen match at least one of the children’s SSNs and the CASE ROLE is thesame.

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Iowa Department of Human Services CASE STATUS INFORMATIONTitle 9 Child Support Administration and Location Requesting Court Order InformationChapter J CSENet Revised March 11, 2003

♦ The COURT ORDER (Y/N) field displayed on the FCRSUM screen is “Y.”

♦ Iowa has not previously sent a CSI transaction to that other state using that other state’scase ID displayed on the FCRSUM screen.

♦ The other state can receive CSI transactions as indicated by a “Y” flag set on theCNAGREE table.

♦ There are not any matches between the first five digits of the FCRSUM FIPS code and theCOURT ORDER FIPS codes on ICAR.

♦ There are not any COURTSUM screens that already exist with the FCRSUM FIPS code.

When an ICAR case meets the criteria described above, a request for court orderinformation is transmitted to the other state. The CSENET COURT ORDER STATUS field on theFCRSUM screen displays this relayed action as REQUESTED and ICAR issues a narrative(INTER 181).

Response to Iowa’s Request for Court Order Information

When Iowa receives a response from the other state, ICAR records the outcome on theFEDERAL CASE REGIST. SUMMARY (FCRSUM) screen:

♦ NOT AVAILABLE - No CSENet court order information is available because it does notexist, or the other state is not CSI ready. When this happens, ICAR issues a narrative(INTER 182), and removes any internal indicators that a CSI request was sent to theother state. This allows for ICAR to resend the request if the FCRSUM screen ismodified at a later time.

♦ RECEIVED - CSENet court order information is received. ICAR issues a narrative(INTER 183), creates the COURTSUM screen, and provides a link to thecorresponding FCRSUM screen via a PF12.

When “RECEIVED” is displayed in the CSENET COURT ORDER STATUS field, ICAR alsodownloads the court order information to the COURTSUM screen detailing theinformation received.

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CASE STATUS INFORMATION Iowa Department of Human ServicesResponse to Iowa’s Request for Court Order… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

OTHER STATE’S COURT ORDER (COURTSUM) Screen


♦ Access to the COURTSUM screen♦ Worker entry to the COURTSUM screen♦ How to read the COURTSUM screen♦ Online screen messages on the COURTSUM screen

Access to the COURTSUM Screen

Access the COURTSUM screen by either pressing PF12 from a FCRSUMscreen or by typing COURTSUM from any NEXT SCREEN prompt. The PF12 totoggle between the two corresponding screens.

Worker Entry to the COURTSUM Screen

Worker entries are allowed in the ICAR CASE #, NEXT SCREEN, and NOTES fields.The PF4 key lets the worker delete this screen when the case action has beentaken. ICAR purges old COURTSUM screens after they have been on thesystem for eighteen months.

D479HXXX IOWA COLLECTION AND REPORTING SYSTEM DATE: 11/10/99 OTHER STATE’S COURT ORDER TIME: 07:59:29

ICAR CASE#: OTHER ST CASE#: OTHER STATE:---------------------------------------------------------------------------ORDER: DOCKET: TRIBUNAL:ORDER TYPE: FREQUENCY: FREQ. AMOUNT:DATE FILED: / / DEBT TYPE: LAST PAYMENT: / /EFFECTIVE : / / END DATE : / / CANCEL DATE : / /MEDICAL COVERAGE ORDERED? STATE: FIPS:

ARREARS SUMMARYARREARS------- DATE-FROM------DATE-THROUGH------------TOTAL AMOUNT---------IV-A / / / /IV-D / / / /FOSTER CARE / / / /MEDICAL / / / /

ARREARS AMOUNT/FREQUENCY: / ARREARS TOTAL:

CERTIFIED COPY REQUESTED: / /PF4=DELETE PF5=SELECT PF7=PREV. COURT ORDER PF8=NEXT COURT ORDER PF12=FCRSUMNEXT SCREEN: NOTES:

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Iowa Department of Human Services CASE STATUS INFORMATIONTitle 9 Child Support Administration and Location Response to Iowa’s Request for Court Order…Chapter J CSENet Revised March 11, 2003

How to Read the COURTSUM Screen

The following fields display information that may be received from the otherstate:

♦ OTHER ST CASE #: displays the responding state’s referenced case number.

♦ OTHER STATE: displays the other state’s two-digit assigned abbreviation, i.e.Arizona=AZ, Illinois=IL, Kansas=KS.

♦ ORDER: reflects the other state’s court order number. The actual court ordernumber appears in this field or in the DOCKET or TRIBUNAL data field, basedon how the other state identifies its court action.

♦ DOCKET: reflects the other state’s docket number. The actual court ordernumber appears in this field or in the ORDER or TRIBUNAL data field, basedon how the other state identifies its court action.

♦ TRIBUNAL: reflects the other state’s tribunal order number. The actual courtorder number appears in this field or in the DOCKET or ORDER data field,based on how the other state identifies its court action.

♦ ORDER TYPE: reflects whether the other state’s order was established throughan administrative (A) or judicial (J) hearing.

♦ FREQUENCY: identifies how often the payment is due. The accepted singledigit code is represented by W=Weekly, B=Bi-Weekly, M=Monthly,S=Semi-Monthly, Q=Quarterly, A=Annual, E=Semi-Annual.

♦ FREQ. AMOUNT: displays the dollar/cents amount owed per the frequency.

♦ DATE FILED: identifies the date the order was filed with the other state’sclerk of court.

♦ DEBT TYPE: displays one of three obligation types contained in the otherstate’s support order: CS=Child Support, MS=Medical Support, orSS=Spousal Support.

♦ LAST PAYMENT: displays the date of the last payment collected on the case.

♦ EFFECTIVE: identifies the date that the child support order commenced.

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♦ END DATE: identifies the date that all associated court-ordered obligationshave been satisfied.

♦ CANCEL DATE: identifies the date that the court order was suspended asordered by the issuing administrative or judicial authority.

♦ MEDICAL COVERAGE ORDERED: displays a “Y” if the obligor is ordered toprovide health insurance coverage or a “N” if the other state’s order is silentor the order states another party to the case provides health insurancecoverage.

♦ STATE: displays the state that issued this court order. The other state isidentified by its two-digit assigned abbreviation, i.e. Arizona=AZ,Illinois=IL, Kansas=KS.

♦ FIPS: identifies the applicable interstate reference code of the state whichissued the court order, i.e. xx=State, xxx=County, and xx=Agencyidentifiers.

♦ ARREARS SUMMARY data fields represent a snapshot of the accruing and non-accruing arrears associated with the terms of the court order that arecategorized and displayed by general obligation types of IV-A, IV-D,FOSTER CARE, and MEDICAL. Each debt type identifies the DATE FROM, DATE

THROUGH and the TOTAL AMOUNT owed.

♦ ARREARS AMOUNT/FREQUENCY: identifies any monthly amount ordered to bepaid towards the outstanding arrears on the case. The correspondingfrequency for the amount shown is displayed as either W=Weekly, B=Bi-Weekly, M=Monthly, S=Semi-Monthly, Q=Quarterly, A=Annual, E=Semi-Annual.

♦ ARREARS TOTAL: displays the total of all obligation balances owed on theother state’s court-ordered case.

♦ CERTIFIED COPY REQUESTED: displays the date that ICAR automaticallygenerated a request for copies of the other state’s court order and relatedpayment records. Please refer to Requesting Certified Court Orders andPayment Records in this section.

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Iowa Department of Human Services CASE STATUS INFORMATIONTitle 9 Child Support Administration and Location Response to Iowa’s Request for Court Order…Chapter J CSENet Revised March 11, 2003

Online Screen Messages on the COURTSUM Screen

There are several online messages that may appear on the COURTSUM screen.Some are triggered by certain court order data elements provided by theresponding state, which are:

♦ THIS ORDER IS PRESUMED TO BE THE CONTROLLING ORDER

♦ THIS ORDER IS DETERMINED TO BE THE CONTROLLING ORDER

♦ THIS ORDER IS A NEW AND CONTROLLING ORDER

Another online message that appears on the COURTSUM screen indicateswhether additional CSI screens are displayed for this case or that noCOURTSUM screen exists for this case. Use the PF7 and PF8 scrolling keys toaccess multiple COURTSUM screens.

♦ MULTIPLE ORDERS EXIST IN OTHER STATE FOR THIS CASE

♦ NO OTHER ORDERS EXIST IN OTHER STATE FOR THIS CASE

♦ END OF MULTIPLE ORDERS

♦ NO COURTSUM SCREENS EXIST FOR THIS CASE

Requesting Certified Court Orders and Payment Records

There are two ways to make a request for a certified copy of the payment history andthe court order:

♦ Through the automated CSENet process♦ By manually using form 470-3471, Child Support Enforcement Transmittal #3:

Request for Assistance/Discovery. (See interstate processing procedures.)

Automated Request

Based on the information received on the COURTSUM screen, CSENetautomatically requests certified copies of court orders and payment recordswhen all of the following conditions are satisfied:

♦ DEBT TYPE is “CS” (child support) or “MS” (medical support),

♦ ORDER END DATE is greater than the current date,

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♦ CANCEL DATE is zeroes, blank, or greater than the current date,

♦ STATE is not IA, and

♦ The receiving state is able to accept MSC (miscellaneous) transactionsthrough CSENet as indicated on the CNAGREE screen on ICAR. Moreinformation about CNAGREE is available in CSENet INTERSTATEAGREEMENTS UPDATE (CNAGREE) screen section.

When the conditions above have been met, ICAR issues a narrative (INTER185) and notifies you through a calendar flag (INTER 92). This flag issues 60days into the future to remind you to watch for the court order. If there is morethan one COURTSUM screen for the same state, ICAR sends a separate requestfor the paper documents associated with each court order listed.

When the conditions above have not been met, ICAR issues a narrative (INTER184) and notifies you through a calendar flag (INTER 88). This flag suggeststhat an interstate case may be necessary, however the other state does not have avalid court order. You should review the COURTSUM information anddetermine if an interstate referral is necessary.

If the receiving state cannot process, a MSC transaction, yet the systemdetermined that a valid court order exists, ICAR issues a calendar flag (INTER89). Upon receipt of this flag, you should manually request paper copies of theorder.

Manual Request

When you are alerted by the INTER 89 calendar flag, the information on theCOURTSUM screen can be used to determine the need for a certified papercopy of the court order and payment records. The Child Support EnforcementTransmittal #3: Request for Assistance/Discovery is used to manually requestthese paper documents. See the interstate case process for further information.

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and LocationChapter J CSENet Revised March 11, 2003

INCOMING INTERSTATE REFERRAL PROCESS

Interstate referrals are requests from one state to another to initiate an action on a case. Interstatereferrals are first processed at the state’s Central Registry where they are reviewed forcompleteness and forwarded to caseworkers.

When Iowa receives an interstate referral through CSENet, ICAR creates or modifies theREFERRAL screen and issues a calendar flag (INTER 140 or INTER 141) to a Central Registryworker. When Iowa receives a paper interstate referral, Central Registry manually creates ormodifies the REFERRAL screen.

When an incoming interstate referral is received:

1. Central Registry enters the information from form 470-3469, Child Support EnforcementTransmittal #1: Initial Request, on the REFERRAL Screen,

orICAR automatically displays data on the REFERRAL screen from the CSENet referraltransaction and issues a calendar flag to the Central Registry worker (INTER 140, 141) toreview.

2. Central Registry presses PF2 to add the REFERRAL screen, which initiates a system searchfor any referral or case that may already exist on ICAR.

3. Central Registry confirms the search and presses PF10 to link an Interstate Referral Guide(IRG) address to the referral.

4. Central Registry or CSENet modifies the screen based on the search results or changedinformation.

5. Within ten business days of receiving the paper Child Support Enforcement Transmittal #1:Initial Request, Central Registry rejects or acknowledges the referral and requestsadditional documents needed to work the case. The other state may send a CSENetreminder transaction to Iowa if the acknowledgement is overdue.

If ICAR receives this transaction and a case exists, ICAR issues a narrative (INTER 242)and a calendar flag (INTER 143) to remind you to acknowledge the referral. If you receivethis flag, contact Iowa’s Central Registry to find out if the referral has been processed.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesIncoming Interstate Referral (REFERRAL)… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

6. Upon acknowledgement, ICAR automatically forwards the case to the appropriate CSRUworker.

The following procedures explain the actions needed to complete the REFERRAL screen used toestablish an interstate case on ICAR.

INCOMING INTERSTATE REFERRAL (REFERRAL) Screen


♦ Access to the REFERRAL screen

♦ Data field descriptions for the REFERRAL screen

♦ Functional key use on the REFERRAL screen

♦ Working the REFERRAL screen

♦ Forwarding a referral

D479HI91 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 INCOMING INTERSTATE REFERRAL TIME: 14:17:10 ICAR CASE: OS CASE ID: FC: FIPS: CENT REG#: OS CASE 2 : REFER TO: 19 000 00 CP: CP SSN: NP: NP SSN: CH: CH SSN: ACKNOWLEDGE: _ ACCOUNT TYPE: __ REFERRAL POSTMARK: _ PATERNITY EST _ ORDER REGISTRATION _ ORDER ESTABLISHMENT _ ENF _ MODIFY _ CS _ MS _ ENF AND MODIFY _ SS _ OTHER _ NCP _ CP _ STATE _ PRIOR PERIOD _ COLLECT ARREARS _ ORDER ENFORCEMENT _ INCOME WITHHOLDING _ ORDER MODIFICATION _ REVIEW FOR FED TAX OFFSET _ CHANGE PAYEE/REDIRECT _ OTHER ______________________ _ LIMITED SERVICES _ AEI CONTACT NAME : CONTACT PHONE: EXT: FAX: CONTACT EMAIL: PF2=ADD PF3=UPDATE PF4=DELETE PF5=INQUIRY PF6=SEARCH PF7=BACK PF8=FORWARD PF9=REFRESH PF10=IRG PF11=ACKNOWLEDGEMENT PF12=COMMENTS NEXT SCREEN: NOTES:ENTER ICAR CASE, CENT REG#, OS CASE ID, OR CP/NP NAME/SSN AND PRESS <PF5>

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location Incoming Interstate Referral (REFERRAL)…Chapter J CSENet Revised March 11, 2003

Access to the REFERRAL Screen

The REFERRAL screen can be manually added and modified only by CentralRegistry. All other CSRU staff have view-only access. The REFERRAL UPDATE fieldon the WORKER2 screen controls this access. Enter “REFERRAL” at any NEXT

SCREEN prompt on ICAR to display the REFERRAL screen.

Data Field Descriptions for the REFERRAL Screen

♦ ICAR CASE – This field displays the case number that is linked to the referral.Central Registry enters this field manually or CSENet can enter it automatically.

♦ OS CASE ID – This field displays the other state’s case number that the initiatingstate uses to identify its case for this referral. Central Registry enters this fieldmanually or CSENet can enter it automatically.

♦ FC – When a “Y” is entered in this field it indicates that the incoming referralfrom the initiating state is a foster care case. This field defaults to an “N”. IfCSENet determines that the incoming referral is foster care, it automaticallypopulates this field with a “Y.” Central Registry enters this field manually orCSENet can enter it automatically.

♦ FIPS – The allowable entry for this field is the standard numbering system used tolink an address within a state. This field displays like this: IA 19 123 45.

• The first two letters in this example contain the state abbreviation and are notpart of the actual FIPS code itself.

• The first two numbers also identify the state. The next three digits identify thecounty within the state.

• The last two digits are assigned by each state and can be used to indicate aspecific agency and address within a county.

If you press the PF1=HELP key, a table displays the first two numbers in the FIPScode for each state. Central Registry enters this field manually or CSENet canenter it automatically.

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♦ CENT REG# – This field displays the unique central registry number assigned byICAR to all new incoming referrals. This number is used to identify referralsbefore they are linked to ICAR cases. Once the referral is linked to a case, thecentral registry number is used to link the interstate processes with the referral.Central Registry enters this field manually.

♦ OS CASE 2 – This field displays a second case number that the initiating state usesto identify the referred case. Often this occurs when this is a foster care case. If aCSENet transaction is received for the same parties on a case, but with a differentother state case ID, the new case ID is displayed in this field. Central Registryenters this field manually or CSENet can enter it automatically.

♦ REFER TO – Central Registry enters the worker ID of the worker in the local officethat is to receive the acknowledged referral. When the REFERRAL screen isacknowledged, ICAR issues a narrative (INTER 235) and notifies the REFER TO

caseworker through a calendar flag (INTER 142). An acknowledgment cannottake place without a worker ID in this field.

When an ICAR case already exists, this field displays the current worker ID fromthe CASE screen. The REFER TO field is not required when rejecting a referral orforwarding a referral to another state. Central Registry can enter a non-Iowa FIPScode in this field to forward the referral to another state (see Forwarding aReferral, below). Central Registry enters this field manually.

♦ CP – This field contains the custodial parent’s name (last, first, middle, suffix) andSSN. If the case is foster care, Central Registry enters “STATE OF (state)FOSTER CARE.” Central Registry enters this field manually or CSENet canenter it automatically.

♦ NP – This field contains the non-custodial parent or alleged father’s name (last,first, middle, suffix) and SSN. Central Registry enters this field manually orCSENet can enter it automatically.

♦ CH – This field contains the child’s name (last, first, middle, suffix) and SSN.When there are multiple children on the referral, only one is displayed. CentralRegistry enters this field manually or CSENet can enter it automatically.

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♦ ACKNOWLEDGE – Central Registry uses this field to acknowledge or reject thereferral types containing an “X,” or reprint the last form generated from theREFERRAL screen. When any referral types have already been acknowledged orrejected with an “A,” “R,” or “M,” an entry in this field does not re-acknowledgethe referral type. The allowable entries in this field are:

• X – This entry is used when the paperwork has been received but anassessment of the referral has not been completed. When the referral wasreceived through CSENet, the Central Registry worker replaces the “E” withan “X”. After the assessment has been completed, the worker overwrites the“X” with one of the following codes to acknowledge the referral.

• A – This entry acknowledges the referral and forwards the case to a worker.Form 470-3761, Child Support Enforcement Transmittal #1: Initial Request,page 3, generates on line and is mailed to the initiating state.

• M – This entry acknowledges the referral by indicating that more informationis needed and forwards the interstate case to the assigned local office workerID. This code also accesses the ACKNOWLEDGMENT screen to generatethe request for more information. Child Support Enforcement Transmittal #1:Initial Request, page 3, generates on line from the ACKNOWLEDGMENTscreen and is mailed to the initiating state.

• R – Central Registry uses this entry to reject the referral and generate form470-3762, Reject Letter, for income interstate referral to mail to the initiatingstate.

• P – This entry reprints the last form generated from the REFERRAL screen.

♦ REFERRAL POSTMARK – This field displays the date that the initial interstatetransmittal form was received in the mail. Central Registry enters this to track thenumber of days between receiving the paperwork and entering it on theREFERRAL screen. A monthly report, S479H957, Referral Postmark Report,generates to Central Registry and central office tracking these fields. It is not arequired field and can be modified at any time by Central Registry staff only.

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♦ ACCOUNT TYPE – This field displays the account type for the case numberindicated in the ICAR CASE field on the screen. When there is no case numberpresent, Central Registry must enter an account type in this field beforeacknowledging the referral. When the referral is received through CSENet and noICAR case exists, this field is automatically populated. If the CSENet accounttype is incorrect, Central Registry can change it before referring the new case tothe local worker. Valid account types for adding a new interstate case are: 14, 15,16, 17, and 19.

♦ “Referral Types” – These fields identify and track the types of requests beingmade by the initiating state. They are populated by CSENet or manually enteredbased on the information contained on Child Support Enforcement Transmittal#1: Initial Request. Possible entries in these fields can be any combination of thefollowing:

E This means CSENet received the referral electronically. A referral with an “E”is waiting for an acknowledgment by Central Registry. CSENet only enters an“E” when the field is blank. An “E” cannot be entered manually

X This entry means that Central Registry received a paper referral (Child SupportEnforcement Transmittal #1: Initial Request) and now has ten days toacknowledge the initiating state’s referral.

A This entry acknowledges the referral and forwards the case to a worker.

M This entry acknowledges the referral by requesting additional information andforwards the case to a worker.

R This entry rejects the referral or indicates that the referral has been forwardedto another state.

Next to each entry is the date the field was populated. Some sub-referral types donot have dates. For these, the date is stored in the corresponding generalcategory.

♦ CONTACT information – The contact fields are entered by Central Registry torecord the name, phone number, fax number, and email address of the person tocontact about this referral. The information is updated on the INTERST4 screenonly when no contact information exists on INTERST4. When the contactinformation already exists on INTERST4, the REFERRAL screen does notchange it.

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Functional Key Use on the REFERRAL Screen

The PF keys used on the REFERRAL screen allow a wide variety of tasks byincluding some special processing features that are unique to this screen. Below is afunctional description of these keys and what they can do when processing theREFERRAL screen.

♦ PF1 HELP – This accesses Help Text for the field in which the cursor is positioned.If the cursor is not positioned on an entry field, the Help Text for the screendisplays.

♦ PF2 SEARCH/ADD – This is used by Central Registry to search ICAR for anexisting referral or case. After this search has been completed by the system, thiskey is used to confirm and add a new REFERRAL record to ICAR.

♦ PF3 MODIFY – Central Registry uses this to modify an existing REFERRALscreen.

♦ PF5 INQUIRY – All workers can use this key to search for an existing REFERRALrecord. Use PF5 to find a referral quickly when responding to questions fromanother state. An existing REFERRAL record can be located by using thefollowing data elements:

• Central Registry number• ICAR case number• Other state case ID• CP name (partial or exact name – last, first, and middle)• CP SSN (can be searched by itself)• CP name and SSN (partial or exact name – last, first, and middle)• NP name (partial or exact name – last, first, and middle)• NP SSN (can be searched by itself)• NP name and SSN (partial or exact name – last, first, and middle)

The PF7 and PF8 keys scroll through multiple results.

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♦ PF6 SEARCH – When a REFERRAL record already exists on ICAR, CentralRegistry uses this key to search for an existing case on ICAR and displays resultson the REFSRCH screen. The search uses the following data to match againstICAR:

• Other states FIPS code• CP name or SSN• NCP name or SSN• If foster care, child’s name or SSN instead of the CP’s

See REFERRAL SEARCH Screen for more information.

Working the REFERRAL Screen

Central Registry uses this screen to initiate an incoming interstate referral fromanother state and forward it to the assigned worker. This screen searches for anexisting ICAR case, records what services the initiating state is requesting,acknowledges the referral, requests additional documents, links the local IRG addressto the referral, and forwards the interstate case to the CSRU worker.

To assist Central Registry with establishing the interstate case on ICAR, fiveadditional screens are used to support the REFERRAL screen process: a referralsearch screen (REFERRAL SEARCH), an Interstate Referral Guide screen (IRG), anacknowledgment screen (ACKNOWLEDGEMENT), a rejection comments screen,and an acknowledgement comments screen. Each of these associated screens arereferenced within the following procedures as they occur in the case initiating processand are addressed individually after the REFERRAL screen section.

These following sections explain the case initiating process:

♦ Enter minimum information on REFERRAL♦ Search for an existing ICAR case♦ Link a local address to the referral♦ Record the referral request♦ Acknowledge or reject the request♦ Forward the case to the CSRU worker♦ Limited services on the INTERST3 screen♦ Location information

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Note: Some interstate referral requests, called limited services requests, aresubmitted to the responding state on Child Support Enforcement Transmittal #1:Request for Assistance/Discovery instead of Child Support Enforcement Transmittal#1: Initial Request. Both forms contain the information necessary to complete theREFERRAL screen.

Any exceptions to entering Child Support Enforcement Transmittal #1: Request forAssistance/Discovery requests are explained in the following steps which take placein the order given:

Enter Minimum Information on REFERRAL

Upon receipt of a Child Support Enforcement Transmittal #1: Request forAssistance/Discovery or Child Support Enforcement Transmittal #1: InitialRequest interstate referral request, Central Registry enters the minimuminformation needed to allow ICAR to determine if a case or REFERRAL screenalready exists for the parties.

Central Registry enters data in the following fields:

♦ OS CASE ID – this is the initiating IV-D case number on Child SupportEnforcement Transmittal #1: Initial Request.

♦ FC – enter a “Y” here if the IV-E FOSTER CARE box is checked on ChildSupport Enforcement Transmittal #1: Initial Request.

♦ FIPS – enter the entire seven-digit FIPS code in the INITIATING FIPS CODE

field on Child Support Enforcement Transmittal #1: Initial Request.

♦ CP – enter the petitioner’s name and SSN in this field.

♦ NP – enter the respondent’s name and SSN in this field.

♦ CH – enter one child’s name and SSN in this field.

Some of the above information may be missing from the transmittal form.Central Registry enters as much as possible before pressing PF2 to proceed tothe next step.

If too much information is absent, you may reject the referral. To reject areferral that cannot be entered on the REFERRAL screen, the Central Registryworker manually generates form 470-3762, Rejection for Incoming InterstateReferral Letter, and mails it to the initiating state.

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If CSENet created or modified the REFERRAL screen, ICAR issues a calendarflag (INTER 140 or 141) to notify the Central Registry worker. To access thisreferral, the worker enters the central registry number from the calendar flagand presses PF5. This displays the referral so it can be reviewed and modified.

Search for an Existing ICAR Case

After entering the above information, the Central Registry worker presses PF2

once to begin adding the referral. CSENet automatically completes this stepwhen it adds a referral. Pressing PF2 prompts ICAR to automatically search foran existing referral and an existing ICAR case as follows:

♦ First ICAR searches REFERRAL screen records for an existing referral.The system uses the following criteria to perform the match:

• NCP SSN and NCP name (first ten characters of the last name and firstthree characters of the first name)

• CP SSN and CP name (first ten characters of the last name and firstthree characters of the first name)

• First two digits of the FIPS code

• If the foster care flag is set to “Y,” the child data is used instead of thecustodial parent data.

♦ Once the search is complete, ICAR displays the matching records on theREFERRAL screen. Central Registry uses the PF7 and PF8 keys to scrollthrough multiple records. If the correct REFERRAL record is found,Central Registry modifies it and presses PF3. If the REFERRAL record isnot found, Central Registry adds a new REFERRAL screen and presses PF2

to continue.

♦ If no matching REFERRAL records are found, ICAR searches for anexisting case, assigns the next available central registry number, and returnsto the REFERRAL screen if one or no cases were found. There are threepossible results of this search:

• If no cases were found, the ICAR CASE field is blank and a <NONE>message appears next to the ICAR CASE field.

• If one case was found, the case number displays in the ICAR CASE fieldand a <ONE> message appears next to it.

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• If multiple cases were found, and at lease one is an exact match, theREFERRAL SEARCH screen is automatically displayed. TheREFERRAL SEARCH screen, (see REFERRAL SEARCH Screen),allows the worker to select a case from the possible matches.

• When the worker returns to the REFERRAL screen, a <MORE> messagedisplays next to the ICAR case number that was selected. If no ICARcase number is selected, the field does not display a case number, but itdoes display the <MORE> message.

Link a Local Address to the Referral

Once the search is complete and a new REFERRAL screen has been added(PF2), ICAR automatically displays the Interstate Referral Guide (IRG) screen.If the REFERRAL is modified (PF3) in the previous step, the IRG is notautomatically accessed. Central Registry uses the IRG screen to link a localaddress with the REFERRAL so the acknowledgement or rejection generates tothe proper office in the other state.

Using the FIPS code from the REFERRAL screen, the IRG screen displays theother state’s local address. The Central Registry worker presses PF10 to link theaddress with the REFERRAL and return to the REFERRAL screen. If theaddress on the IRG screen does not match the local address indicated on thetransmittal form, Central Registry uses the IRG screen to search for the correctaddress.

For more information about how the IRG screen works, refer to INTERSTATEREFERRAL GUIDE (IRG) Screen section later in this chapter.

Record the Referral Request

Once the correct local address has been linked, the Central Registry workerenters the remaining information needed to begin the acknowledgement process.If CSENet created the REFERRAL screen, this step is completed automatically.

Central Registry must always double-check the information that CSENet loadsto the REFERRAL screen against the information contained on the transmittalform. The Central Registry worker then records on to ICAR the remaininginformation from the transmittal form using the following steps:

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♦ The Central Registry worker converts the checkboxes on Child SupportEnforcement Transmittal #1: Initial Request (or #3) using the followingtable into the correct account type and enters that number on theREFERRAL screen.

• TANF = 14• Former Assistance = 15• Never Assistance = 15• IV-E Foster Care = 16• Non-IV-D = 17• Medicaid Only = 19

♦ Next, the Central Registry worker enters an “X” next to the appropriatereferral type. Each referral type on the REFERRAL screen corresponds to acheck box on Child Support Enforcement Transmittal #1: Initial Request.

For example, if the COLLECT ARREARS box is checked on Child SupportEnforcement Transmittal #1: Initial Request, the worker selects theCOLLECT ARREARS field on the REFERRAL screen with an “X.”

♦ The worker enters an “X” on top of any “E” entries that were created byCSENet once the paper transmittal is received. Entering an “X” issues acalendar flag (INTER 152) ten business days in the future to remind theCentral Registry worker to acknowledge the referral. Once the referral isacknowledged, this flag is automatically deleted.

♦ For limited services requests that are submitted on Child SupportEnforcement Transmittal #1: Request for Assistance/Discovery, there isonly one referral type on the REFERRAL screen to check. The specificrequest can be entered on the INTERST3 screen (refer to the interstate caseprocess).

♦ If CSENet created the REFERRAL screen, the specific request isautomatically entered on the INTERST3 screen when it is acknowledged.This is explained further in the Forward the Case to the CSRU Workersection below.

♦ Next, the Central Registry worker enters the contact information using theinformation in the “FROM:” section of the transmittal form.

♦ Finally, the Central Registry worker presses PF3 twice to update theREFERRAL screen with the newly entered information.

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Acknowledge or Reject the Request

Upon receipt of a paper Child Support Enforcement Transmittal #1: InitialRequest or Child Support Enforcement Transmittal #1: Request forAssistance/Discovery, Central Registry must acknowledge its receipt within tenbusiness days. A calendar flag issues (INTER 152) when “X” was entered inthe previous step for a referral type to remind the Central Registry worker toacknowledge the referral.

Central Registry enters one of the following in the ACKNOWLEDGEMENT field onthe REFERRAL screen to complete the acknowledgement. This field is ashortcut to entering the same character in front of each of the referral types. Forexample, an “X” entry in this field populates all the referral types that werepreviously an “E.” An “A,” “R,” or “M” entry overwrites all “X” entries.

♦ A – This means that all paperwork that came with the request is completeand the interstate request can be completed by Iowa without any furtherdocumentation. An “A” entry automatically generates page three of ChildSupport Enforcement Transmittal #1: Initial Request and selects theREQUEST RECEIVED AND NO ADDITIONAL INFORMATION IS NECESSARY box onthe form.

ICAR issues a narrative (INTER 235) and notifies the caseworker through acalendar flag (INTER 142) that a new acknowledgement has taken place.This entry generates the equivalent CSENet acknowledgement transaction tothe other state for each referral type acknowledged.

♦ R – This entry rejects the referral and automatically generates form RejectLetter for Incoming Interstate Referral. ICAR issues a narrative (CASE398) to record the rejection, and a narrative (CASE 178) to record thegeneration of form 470-3762. Central Registry rejects a referral under oneof the following conditions:

• The other state requests that Iowa redirect a case that is not on ICAR.• The request is for arrears only.• A form other than Child Support Enforcement Transmittal #1: Initial

Request was used to submit the request.• The other state uses a percentage of income instead of a specific dollar

amount to set payments.

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ICAR deletes rejected referral records from the system after four years.Central Registry uses the PF12 key to enter any comments regarding therejection. The PF12 key is accessible to workers who have view-only accessto the screen.

♦ M – Central Registry enters this when not all of the needed documentationis available to complete the requested action on ICAR. An “M” entryautomatically accesses the ACKNOWLEDGEMENT (ACK) screen toacknowledge the referral and request more information from the initiatingstate. ICAR issues two narratives (INTER 245 and 236) to record theacknowledgement and the request for additional documents.

Although all the required documents are not available, Iowa must attempt towork the case. ICAR generates the same form, Child Support EnforcementTransmittal #1, page 3, as it does with an “A” entry, however, it checks theboxes that describe the additional documents that are needed. Theequivalent CSENet acknowledgement transaction generates when thereferral is acknowledged with an “M”.

For a complete explanation of the ACKNOWLEDGEMENT screen, refer toACKNOWLEDGEMENT Screen described later in this chapter.

Central Registry then presses PF3 twice to update the REFERRAL screen withthe ACKNOWLEDGEMENT entry.

In order to complete the acknowledgement, a local office worker ID in Iowamust be entered in the REFER TO field before pressing PF3 to update with theacknowledgement. Rejections do not require a REFER TO worker ID.Acknowledging a REFERRAL with an “A” or “M” entry automatically initiatesthe last step.

Forward the Case to the CSRU Worker

In addition to automatically generating a transmittal form response,acknowledging the referral also forwards the case or referral type to the workerindicated in the REFER TO field. Once the acknowledgement (“A” or “M” entryon REFERRAL) occurs, the REFERRAL screen is “linked” with thecorresponding ICAR case.

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ICAR issues a narrative (CASE 397) and a calendar flag (CASE 187) to theREFER TO worker to inform the worker of the new interstate referral. How thecase is forwarded depends on what is entered in the ICAR CASE field on thereferral screen when the acknowledgement takes place.

The ICAR CASE field can contain either of the following:

♦ No ICAR Case Number Selected♦ ICAR Case Number Selected

No ICAR Case Number Selected

If no ICAR case number is selected on the REFERRAL screen beforeacknowledging the referral, a new case is created. Once theacknowledgement is complete and the case is created, the ICAR casenumber displays in the ICAR CASE field on the REFERRAL screen. Thefollowing information from the REFERRAL screen creates the ICARcase:

REFERRAL ScreenField Name

Transfers to ThisScreen

Field Name

OS CASE ID INTERSTA OTHER ST CASE #FIPS INTERSTA INIT STATE FIPS

CENT REG# INTERSTA CENTRAL REGIST#REFER TO CASE ICAR CASE WRKR ID – Central

Registry chooses the closestoffice to the payee’s address.

CP CASE PAYEE NAME

NP CASE PAYOR 1 NAME – if thecase is a non PAT referraltype

NP LOCATE LOCATE NAME (LFMS) – if thecase is a PAT referral type

CH CASE CHILD

ACCOUNT TYPE CASE, CHILD CURRENT ACCT TYPE

CONTACT INTERST4 CONTACT

INITIATING ST INTHIST INITIATING ST – displays IARESPONDING ST INTHIST OTHER STATE

REFERRAL INTHIST REFERRAL TYPE

ACTION INTHIST ACTION – displaysACKNOW

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The acknowledged referral types are converted into the following referraltypes on the INTERSTA screen:

Note: Each referral type is only entered once per acknowledgement onthe INTERSTA screen. For example, if three ENF referral types areacknowledged, only one ENF displays on INTERSTA.

Checkbox on REFERRAL REFERRAL TYPE on INTERSTAPATERNITY EST PATORDER EST ESTCS ESTMS ESTSS ESTOTHER ESTPRIOR PERIOD ESTORDER ENFORCEMENT ENFORDER MODIFICATION ENFCHANGE PAYEE/REDIRECT ESTLIMITED SERVICES TRAN3 – see Limited Services on

the INTERST3 ScreenORDER REGISTRATION ESTENF ENFMODIFY ESTENF AND MODIFY ENF and ESTNCP ESTCP ESTSTATE ESTCOLLECT ARREARS ENFINCOME WITHHOLDING ENFREVIEW FOR FED TAX OFFSET ENFOTHER ESTAEI **Automated Enforcement of

Interstate cases (AEI) does notconvert.

ICAR Case Number Selected

The ICAR case number that displays in the ICAR CASE field on theREFERRAL screen is the one that receives the referral. If an existing caseis selected on the REFERRAL screen before acknowledging the case, onlycertain information is loaded to the case. If the case does not have anINTERSTA screen for the particular initiating state FIPS and other statecase number, ICAR creates a new INTERSTA screen.

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If an INTERSTA screen does exist for the other state and the same casenumber, the referral type is added to the screen. If the INTERSTA screenprocess is closed, it is re-opened. The following data elements are passedfrom the REFERRAL record to the ICAR case:

REFERRALScreen Field

Transfers toThis Screen

Field Name

OS CASE ID INTERSTA OTHER ST CASE #FIPS INTERSTA INIT STATE FIPS

CENT REG# INTERSTA CENTRAL REGIST#CONTACT INTERST4, if no

contactinformationalready exists

CONTACT

REFERRAL TYPE INTERSTA REFERRAL TYPE – this usesthe same table to convertthe date as the previoussection.

INITIATING ST INTHIST INITIATING ST – displaysIA

RESPONDING ST INTHIST OTHER STATE

REFERRAL INTHIST REFERRAL TYPE

ACTION INTHIST ACTION – displaysACKNOW

Note: The local office address is not entered on the INTERST4 screen.The field worker must select it once the case has been acknowledged.Refer to the interstate case process for information on how to selectaddresses from the INTERST4 screen.

Once the case and referral have been forwarded, the REFERRAL screen isconsidered complete. An existing REFERRAL screen can always bereused to add more referral requests for the same other state case ID. Forexample, if a state requested paternity establishment, and later requestsenforcement, the same REFERRAL screen can be reused to enter the newreferral request. By following the steps above, the system automaticallydisplays an existing referral screen that can be modified.

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Limited Services on the INTERST3 Screen

Child Support Enforcement Transmittal #1: Request for Assistance/Discoveryreferrals are called limited services requests. Tracked on the INTERST3 screen,these requests are completed outside of normal case processing.

Limited services requests alone do not require the responding state to continueprocessing the case once the action is complete. However, if other caseprocesses are active, the case must continue with regular processing. If the onlyreason a case is created is to complete a limited services request, it can beclosed once the request is completed.

If the only type of referral is a limited services request, and a case does notalready exist that can be linked to the referral, Central Registry enters “AAAA”as the REFER TO worker ID, forwarding the case to Central Registry. If thereferral requests more than limited services, or the request is linked with anexisting case, Central Registry enters the local office worker’s ID in the REFER

TO field.

If a paper limited services request is received (Child Support EnforcementTransmittal #1: Request for Assistance/Discovery), Central Registry enters thereferral date in the appropriate RQST RECEIVED field on the INTERST3 screen.For more information about the INTERST3 screen, refer to the interstate caseprocess.

If CSENet created the REFERRAL screen and checked the LIMITED SERVICES

referral type with an “E,” the limited services request is automatically enteredon the INTERST3 screen upon acknowledgement. The acknowledgement dateis entered in the RQST RECEIVED field when the REFERRAL screen isacknowledged.

Once acknowledged, the REFER TO worker completes the limited servicesrequest and enters the date completed in the RESP PRVD field. If CentralRegistry completes the request and does not need to continue with any othercase actions once the limited services are complete, Central Registry closes thecase using the “REQU” closure reason code. If other processes are active, thecase must stay open and continue with normal case processing. Refer to thecase closure process for more information.

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Location Information

Location information accompanies most CSENet transactions. When a case isacknowledged, the original CSENet transaction is sent through the QuickLocate program. Location information in the CSENet referral loadsautomatically to the ICAR case. See QUICK LOCATE in this chapter formore information.

Forwarding a Referral

Incoming referrals are forwarded to another state when the referral was sent to Iowain error. To forward a referral, the Central Registry worker enters the FIPS code ofthe state to receive the referral in the REFER TO field on REFERRAL. CentralRegistry enters the rest of the REFERRAL screen as instructed in the sections above.

Once the referral has been added, Central Registry rejects the referral with an “R”entry in the ACKNOWLEDGE field.

When Central Registry presses PF3 to update the referral, ICAR generates two copiesof form, Child Support Enforcement Transmittal #2 – Subsequent Actions. The firstcopy of the form generates to the initiating state’s Central Registry. The second copyof the form generates to the Central Registry indicated in the REFER TO field.

Once the forms have generated and printed, ICAR changes any “X” entries in theREFERRAL TYPE fields into “R”. This allows customer service workers to quicklyidentify a forwarded referral because it contains a non-Iowa FIPS code in the REFER

TO field and it has “R” in the REFERRAL TYPE fields. A forwarded referral is notlinked to an ICAR case.

♦ PF7 and PF8 – This can be used to scroll through multiple records on theREFERRAL screen.

♦ PF10 IRG – This accesses the IRG screen, which can be used to view and link anaddress to the REFERRAL screen. See INTERSTATE REFERRAL GUIDE(IRG) Screen later in this chapter and refer to the interstate case process for moreinformation about the IRG. Only Central Registry is authorized to link addressesto a referral.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesREFERRAL SEARCH Screen Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

♦ PF11 ACKNOWLEDGEMENT – This exits the REFERRAL screen and accesses theACKNOWLEDGEMENT screen. The ACKNOWLEDGEMENT screen tracksthe documents needed to complete the referral request. SeeACKNOWLEDGEMENT Screen later in this chapter.

♦ PF12 COMMENTS – Central Registry uses this key to enter comments about thereferral, usually when the referral is rejected.

REFERRAL SEARCH Screen

Before Central Registry creates a new REFERRAL screen, ICAR automatically searchesfor a matching case that can be linked to the latest referral. When more than one case isfound, the results are displayed on the REFERRAL SEARCH screen.

The following sections address:

♦ Access and search capability♦ Data field descriptions♦ Function key use♦ Working the screen – linking a case to the referral

D479HI99 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 REFERRAL SEARCH TIME: 14:21:59

SOC-SEC CASE CASE CASE CASE C C SEL NAME NUMBER NUMBER ST ROLE WRKR O S I

PF7=PAGE BACK, PF8=PAGE FORWARD, ENTER=SELECT DETAIL, CLEAR=RETURN NOTES:SELECT CASE OR HIT CLEAR BUTTON TO RETURN.

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location REFERRAL SEARCH ScreenChapter J CSENet Revised March 11, 2003

Access and Search Capability on the REFERRAL SEARCH Screen

ICAR displays this screen when Central Registry presses the PF2 (add) key on theREFERRAL screen when there is an exact match with the REFERRAL screen and acase on ICAR. This screen lists all matching cases and associated information toassist Central Registry in selecting a case and researching to determine if a casealready exists for the referral.

Only Central Registry workers have access to view and use the REFERRALSEARCH screen. The workers press PF6 at any time on the REFERRAL screen toaccess the REFERRAL SEARCH screen. The search is conducted online and theresults are displayed immediately.

Data Field Descriptions for the REFERRAL SEARCH Screen

♦ SEL – Central Registry uses this field to select the case to be linked to the referral.An “S” or “X” can be entered in this field to select a case to link with a referral.One letter, “O,” overlays the REFERRAL screen information with theinformation that is displayed on the REFERRAL screen (see Working theScreen – Linking the Case to a Referral, later in this section).

The SEL field may also display an “M” to indicate that the case is an exact matchwith what is displayed on the REFERRAL screen. This field is the only place anentry can be made on this screen.

♦ NAME – This field displays the names associated with cases on ICAR that maymatch a participant entered on the REFERRAL screen. The search criteria usedby ICAR looks for matches based on the payee’s or payor’s SSN.

If the SSN is not available, the system uses the full name. If the full name doesnot provide results, then the partial name (first five digits of last and first) is used.If the case is foster care, as indicated by the FC flag on the REFERRAL screen,the child’s name is used in the match instead of the non-custodial parent’s name.

♦ SOC-SEC NUMBER – This field displays the social security number associated withthe participant listed in the NAME field.

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♦ CASE NUMBER – This field displays the ICAR case number. When CentralRegistry selects a case using the SEL field, this case number appears in the ICAR

CASE field on the REFERRAL screen.

♦ CASE ST – This field displays the status of the case as indicated by the STATUS (A,I, C, D, H) field on the CASE screen.

♦ CASE ROLE – This field displays the role the participant plays on the listed case,i.e. payee, payor, or child.

♦ CASE WRKR – This field displays the worker ID that is located in the ICAR CASE

WRKR ID field on the CASE screen.

♦ CO – This field indicates whether there is a court order for this case or not. A “Y”means there is a court order; an “N” means there is not.

♦ CS – This field indicates if there is a child support obligation associated with thecourt order.

♦ I – This field indicates that there might be a case already linked to a REFERRALscreen with the initiating state. This interstate indicator is set to a “Y” when anINTERSTA screen is found for the case and the referring state.

The “Y” is only based on the existence of an INTERSTA screen, not if theparticipants are matching. If the “Y” is set, it does not necessarily mean that thereis a REFERRAL screen for this case, since the “Y” can be set when the case is anoutgoing referral.

Functional Key Use on the REFERRAL SEARCH Screen

♦ ENTER – After the Central Registry worker enters a character in the SEL field onthis screen, the worker presses this key to select the case and link it to the referral.

♦ CLEAR – Central Registry uses the “Pause/Break” key to return to theREFERRAL screen without selecting a case. When returning to the REFERRALscreen, the ICAR CASE field is left blank because no case selection was made.

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location REFERRAL SEARCH ScreenChapter J CSENet Revised March 11, 2003

♦ PF1 HELP – This key is used to display help text for the field in which the cursor ispositioned. If the cursor is not positioned on an entry field, the help text for thescreen displays.

♦ PF7 and PF8 – Central Registry uses these keys to scroll forward or back whenthere are more than 15 lines to display on the REFERRAL SEARCH screen.

Working the Screen - Linking a Case to the Referral

Central Registry uses this screen to view multiple cases that can be associated withthe referral. From this screen, Central Registry selects a matching case to link withthe referral by entering any letter in the SEL field and pressing “ENTER”.

If an “O” is used to select the case, the party that is selected with an “O” isoverwritten on the REFERRAL screen with the ICAR person information displayedon the REFERRAL SEARCH screen. If an “S” or “X” is entered, information onlypopulates the REFERRAL screen when it is blank on the REFERRAL screen and notblank on the REFERRAL SEARCH screen.

Once the selection is complete, ICAR displays the REFERRAL screen and populatesthe ICAR CASE field with the case number. See ICAR Case Number Selected earlierin this chapter.

When Central Registry presses the “Pause/Break” key, ICAR displays theREFERRAL screen without selecting a case. In this situation, the REFERRALscreen’s ICAR CASE field is left blank because no case selection was made.Acknowledging a referral when the ICAR CASE field is blank automatically creates anew ICAR case to link with the referral. See No ICAR Case Number Selectedearlier in this chapter.

Until Central Registry acknowledges the referral, the ICAR case number can bechanged at any time. Pressing PF6 on the REFERRAL screen displays theREFERRAL SEARCH screen again.

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If Central Registry selects a case that already has an INTERSTA record for theparties, ICAR returns to the REFERRAL screen and displays the referral for the casethat was selected.

Finding the Right Case

Central Registry attempts to link the referral with a case that best fits thereferral. To do this, Central Registry sorts the cases on the REFERRALSEARCH screen.

First, Central Registry finds all cases with the closest participant name and SSNmatch. Of those matching cases, Central Registry uses the following prioritiesto select the best case to link with. They are listed in the order of preference.

♦ An active case with a non-CSC worker ID♦ An active case with a CSC worker ID, but not CSCU♦ An active case with a CSCU worker ID♦ A closed case with a non-CSC worker ID♦ A closed case with a CSC worker ID, but not CSCU♦ A closed case with a CSCU worker ID

If multiple cases are found in any of the above categories, the Central Registryworker uses the remaining elements on the REFERRAL SEARCH screen todecide which case is most suitable to link to the REFERRAL. These prioritiesare listed in order of preference:

♦ A case with a child support obligation♦ A case with a court order♦ A case with an interstate process initiated

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location INTERSTATE REFERRAL GUIDE (IRG)…Chapter J CSENet Revised March 11, 2003

INTERSTATE REFERRAL GUIDE (IRG) Screen

Available to all workers, the Interstate Referral Guide (IRG) is a database within ICARcontaining addresses of all state agencies involved in child support. These addresses areused to correctly link the referral to the interstate process. A quick overview of the IRGscreen follows. Refer to the interstate case process for complete information.


♦ Access♦ Data field descriptions♦ Functional key use♦ Working the screen – linking IRG to the referral

D479HJ10 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 INTERSTATE REFERRAL GUIDE TIME: 14:23:54

SEARCH CRITERIA: STATE: FIPS: 00 000 00 SEQUENCE NUMBER: 0 ADDRESS TYPE ONE: ADDRESS TYPE TWO:

SEARCH RESULTS:

ADDR DATE: DEPT NAME: TITLE....: ADDR LN 1: ADDR LN 2: CITY.....: STATE: ZIP: 00000 0000 PHONE....: 000 000 0000 EXT: FAX: 000 000 0000

PF5=SEARCH PF7=PAGE BACK PF8=PAGE FORWARD PF9=REFRESH PF10=LINK NEXT SCREEN: NOTES:ENTER FIPS CODE OR STATE AND PRESS PF5

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesINTERSTATE REFERRAL GUIDE (IRG)… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Access to the IRG Screen

All workers can gain access to the IRG screen by either:

♦ Pressing PF10 from the REFERRAL screen, or

♦ Typing “IRG” from any NEXT SCREEN prompt.

Data Field Descriptions for the IRG Screen

The IRG displays two screen sections: SEARCH CRITERIA and RESULTS:

♦ STATE – This field displays the other state’s two-letter abbreviation. Enter thestate’s two-letter abbreviation to engage the search mode. This field can besystem-entered or manually entered by the worker.

♦ FIPS – This field identifies the applicable interstate reference code of the state asxx=state, xxx=county, xx= agency. It can be system-entered or manually enteredby the worker.

♦ SEQ. NBR – This field displays the number of address listings for a particulardepartment/agency. When the search criterion identifies more than one address,link the address with the highest sequence number value. This field is system-entered.

♦ COUNTRY – This data field is optional and may or may not be displayed. Thisfield is system-entered.

♦ ADDRESS TYPE ONE – This field displays a three-digit code that identifies theaddress as being STA (state), LOC (county/local), or FED (federal). This fieldcan be system-entered or manually entered by the worker.

♦ ADDRESS TYPE TWO – This field displays a three-digit code that identifies theaddress within the state or county. Press PF1 (Help Text) for a complete listing oftype two addresses. This field can be system-entered or manually entered by theworker.

♦ ADDR DATE – This field displays the date the address was populated by the IRGinterface. This field is system-entered.

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location INTERSTATE REFERRAL GUIDE (IRG)…Chapter J CSENet Revised March 11, 2003

♦ DEPT. NAME – This field displays a 35-character free-form text that identifies thedepartment/agency name. This field is system-entered.

♦ TITLE – This field displays a 35-character free-form text that identifies thesubdivision or extension name of the department. This field is system-entered.

♦ ADDR LN 1 – This 35-character field identifies the agency street address or P.O.Box number. This field is system-entered.

♦ ADDR LN 2 – This 35-character field supplements the agency street address or P.O.Box number of ADDR LN 1. This field is system-entered.

♦ CITY, STATE, ZIP – This field identifies the city, state, and zip code of theagency/department being displayed. This field is system-entered.

♦ COUNTRY – This data field is optional and may or may not be displayed. Thisfield is system-entered.

♦ PHONE, EXT., FAX – These data fields identify the full phone and fax numbers ofthe agency displayed in the department field. This field is system-entered.

Functional Key Use on the IRG Screen

♦ PF1 (HELP) – This key displays help text for the field in which the cursor ispositioned. If the cursor is not positioned on an entry field, the help text for thescreen displays.

♦ PF2 (ADD) – When a Central Registry worker with the proper access presses thiskey, ICAR begins the edits required to add a record. Once all edits are passed, themessage “ALL DATA VALID, PRESS PF2 TO ADD” displays. When this key is pressedagain, the screen is processed and the new record is added with the displayedmessage of “PROCESSING COMPLETE.”

♦ PF3 (UPDATE) – When a Central Registry worker with the proper access pressesthis key, ICAR begins the edits required to update a record. Once all edits that arerequired are passed, the message “ALL DATA VALID, PRESS PF3 AGAIN TO MODIFY”displays. When pressed again, ICAR saves the changes to the record. Themessage “PROCESSING COMPLETE” is then displayed indicating the successfulupdate of the record.

Note: Both the PF2 and PF3 functions are protected features and can only be usedby Central Registry. Refer to the interstate case process for additionalinformation.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesINTERSTATE REFERRAL GUIDE (IRG)… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

♦ PF5 (INQUIRY) – Any worker can press this key to retrieve the screen data for thekey fields entered on the screen.

♦ PF7 (PRIOR IRG RECORD) – Any worker can press this to display the IRG recordbefore the current record in the set. If there is no more data to view, the message‘TOP OF DATA’ displays.

♦ PF8 (NEXT IRG RECORD) – Any worker can press this to display the IRG recordnext to the current record in the set. If there is no more data to view the message‘BOTTOM OF DATA’ displays.

♦ PF9 (REFRESH) – Any worker can press this key to clear the screen. ‘ENTER FIPS

CODE OR STATE AND PRESS PF5’ displays.

♦ PF10 (LINK) – This key returns the Central Registry worker to the REFERRALscreen and links the address to the referral process.

♦ CLEAR (EXIT TO PRIOR SCREEN) – Any worker can press this key to return theREFERRAL screen without linking the IRG address.

Working the Screen - Linking IRG to the Referral

Selecting an address from the IRG provides the REFERRAL screen with an addressto send the acknowledgement forms. Central Registry uses the steps below to link anaddress with the REFERRAL screen.

♦ Central Registry makes sure that the other state’s FIPS code references the correctlocal address for sending correspondence and generated forms.

♦ Central Registry presses PF10 to access the IRG screen from the REFERRALscreen.

♦ Central Registry reviews the address that is linked to the FIPS entered on theREFERRAL screen. If it is not the correct one, the Central Registry worker usesthe IRG search function to locate the address that matches the transmittal formFROM address.

♦ Once the correct address is found, the Central Registry worker presses PF10 to linkit with the REFERRAL screen. If the FIPS code on the IRG is different than theFIPS code on the REFERRAL screen, the REFERRAL screen’s FIPS isoverwritten.

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Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location ACKNOWLEDGEMENT (ACK) ScreenChapter J CSENet Revised March 11, 2003

ACKNOWLEDGEMENT (ACK) Screen

The ACKNOWLEDGEMENT screen identifies and tracks the documentation requested ofanother state to complete the interstate referral. This screen allows the worker to select thedifferent types of documents needed to complete the referral process and records when therequested documents have been received back from the initiating state.

D479HI95 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 ACKNOWLEDGEMENT TIME: 14:34:36

ICAR CASE NUMBER.........: OTHER STATE'S FIPS: 00 000 00OTHER STATE'S CASE NUMBER:CENTRAL REGISTRY #.......: ----ACK SENT---- -DOCS RECEIVED-ARREARS STATEMENT.......................PAYMENT HISTORY.........................UNIFORM SUPPORT PETITION................GENERAL TESTIMONY/AFFIDAVIT.............AFFIDAVIT IN SUPPORT OF EST. PATERNITY..ACKNOWLEDGEMENT OF PARENTAGE............OTHER DOCUMENTS RELATING TO PATERNITY...SUPPORT ORDER...........................DIVORCE DECREE..........................ASSIGNMENT OF RIGHTS....................DESC. OF REAL/PERSONAL PROPERTY.........PHOTOGRAPH OF RESPONDENT................STATEMENT OF REGISTRATION...............OTHER...................................PF3=UPDATE PF12=COMMENTS CLEAR=RETURNNOTES:


♦ Documents required to complete referral♦ Access to the ACK screen♦ Data field descriptions for the ACK screen♦ Working the screen – acknowledging/requesting documents♦ Working the screen – receiving requested documents♦ Functional key use on the ACK screen

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesACKNOWLEDGEMENT (ACK) Screen Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Documents Required to Complete a Referral

Iowa requires three copies of each of the following certified documents to complete areferral for each type of request:

♦ Paternity requests: Court orders (certified), Uniform Support Petition, GeneralTestimony, any available birth certificates, and notarized Paternity Affidavits foreach child.

♦ Enforcement requests: All court support orders (certified), paymentrecords/affidavit of arrears.

♦ Registration requests: Statement of Registration of Foreign Support Order (onecopy), all court support orders (certified), payment records/affidavit of arrears.

Access to the ACK Screen

The ACKNOWLEDGEMENT screen can be accessed in any of the following ways:

♦ A Central Registry worker can enter an “M” in the ACKNOWLEDGE field on theREFERRAL screen,

♦ Any worker can press the PF11 key from the REFERRAL screen,

♦ Any worker can enter “ACK” in the NEXT SCREEN prompt on the REFERRALscreen.

Once accessed, all workers can modify the ACKNOWLEDGEMENT screen.

Data Field Descriptions for the ACK Screen

♦ ICAR CASE NUMBER – This field displays the ICAR case number linked to thereferral. This is system-entered.

♦ OTHER STATE’S FIPS – This field identifies the applicable interstate reference codeof the state as xx = state, xxx = county, xx = agency. This field is system-entered.

♦ OTHER STATE’S CASE NUMBER – This field displays the case number from theinitiating state that identifies its case for the referral. This field is system-entered.

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♦ CENTRAL REGISTRY # – This field displays the unique number assigned by ICARfor all new incoming referrals. This number is used to identify referrals beforethey become ICAR cases. Once the referral is linked to a case, the central registrynumber is used to link the interstate processes with the referral. This field issystem-entered.

♦ The following fields are names of documents that can be requested to complete areferral. Central Registry workers enter a “C” or an “L” next to each documentthat is needed. A “C” enters Iowa’s Central Registry address in the FROM sectionof the acknowledgement. An “L” enters the Iowa’s local office address in theFROM section of the acknowledgement.

• arrears statement• payment history• uniform support petition• general testimony/affidavit• affidavit in support of est. paternity• acknowledgement of parentage• other documents relating to paternity• support order• divorce decree• assignment of rights• desc. of real/personal property• photograph of respondent• statement of registration• other

♦ ACK SENT – This field reflects the system-generated date that the request wasmade and increases the counter next to the DATE SENT field by one. This field issystem-entered.

♦ DOCS RECEIVED – Any worker can enter the date documents were received fromthe initiating state in this field.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesACKNOWLEDGEMENT (ACK) Screen Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Working the Screen – Acknowledging/Requesting Documents

This screen contains a list of documents that a worker may need to request from theinitiating state:

♦ In the first column preceding the ACK SENT date fields, Central Registry enters oneof the following “FROM” address codes next to the corresponding documentsneeded:

• C – this means the transmittal form requesting the additional documents isbeing sent from Iowa’s Central Registry. The Central Registry addressappears in the ‘FROM’ section on Child Support Enforcement Transmittal #1:Initial Request.

• L – means the transmittal form requesting additional documents is being sentfrom the local office handling the case in Iowa. The address on theWORKER screen for the linked ICAR case appears in the ‘FROM’ section onChild Support Enforcement Transmittal #1: Initial Request.

• R – is used to re-print the Child Support Enforcement Transmittal #1: InitialRequest using the ‘C’ or ‘L’ address that was used last. Reprint the form onlyfor office use. Do not reprint the form and mail it to the other state. If theother state requests a new copy of the transmittal form, enter a “C” or “L” togenerate the form again.

Note: ICAR processes ‘C’ and ‘L’ address codes differently on theACKNOWLEDGEMENT screen than the way they are processed on theINTERST2 screen. The ACKNOWLEDGEMENT screen shows where the formcomes from, not where it is going.

♦ When a worker selects the ‘OTHER’ box on this screen, the system automaticallyaccesses the COMMENTS screen. Any documents that are not listed on theACKNOWLEDGEMENT screen can be entered here. Only the first line of textfrom this screen appears on Child Support Enforcement Transmittal #1: InitialRequest in the REMARKS/RESPONSE section.

♦ When the screen is ready for processing, generate form 470-3761, Page 3 of ChildSupport Enforcement Transmittal #1: Initial Request, by pressing PF3 twice.ICAR enters an “X” in the boxes on the transmittal form that correspond to therequested documents and generates a narrative (INTER 236) to record theacknowledgement.

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If the initiating state is CSENet ready, the same information is also sentelectronically and ICAR issues a narrative (INTER 245) to record the event.Once the form is generated, ICAR issues a narrative (CASE 397) and a calendarflag (CASE 187) to the worker identified in the REFER TO field on theREFERRAL screen to inform the worker of the newly acknowledged referral.

♦ A batch program compares the ACK SENT date with the DOCS RECEIVED date on theACKNOWLEDGEMENT screen. If a date has not been entered in the DOCS

RECEIVED field within 30 days of the ACK SENT date, ICAR issues a narrative(INTER 237, INTER 238, INTER 239) which generates a status (INTER 32, 33,34) to the other state as a reminder. If the other state can receive CSENettransactions, ICAR generates the appropriate CSENet reminder.

Working the Screen – Receiving Requested Documents

As the other state responds to the acknowledgement by sending the requesteddocuments, enter the date the paperwork is received on the ACKNOWLEDGEMENTscreen. Use the following steps to do this in the order given.

♦ Access the ACKNOWLEDGEMENT screen.

♦ Enter the current date in the DOCS RECEIVED field that corresponds to thedocuments received from the other state.

♦ Press PF3 twice to confirm the update.

Functional Key Use on the ACK Screen

♦ CLEAR (PAUSE/BREAK) – Exits back to the REFERRAL screen without processingthe ACK screen.

♦ PF3 Generate Transmittal #1 – Processes and completes form 470-3761, Page 3 ofChild Support Enforcement Transmittal #1: Initial Request, checking the boxeson the form that correspond to the requested documents.

♦ PF12 COMMENTS – Accesses the REJECTION COMMENTS screen and recordsany additional information to identify any other documents needed that are notlisted on the ACK screen. Only the first line of text from this screen appears onChild Support Enforcement Transmittal #1: Initial Request in theREMARKS/RESPONSE section. All workers have access to this screen.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesREJECTION COMMENTS Screen… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

REJECTION COMMENTS Screen (Acknowledgement)

This screen allows Central Registry to enter free-form text to explain the reason a referralis rejected. Pressing PF12 on the REFERRAL screen accesses the REJECTIONCOMMENTS screen. The REJECTION COMMENTS screen is viewable by all workers.

D479HC75 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 REJECTION COMMENTS TIME: 14:27:37

PF2=ADD PF3=MODIFY CLEAR=RETURN NOTES:

Functional Key Use on the REJECTION COMMENTS Screen

♦ PF1=HELP – This key displays Help Text for the screen.

♦ PF2=ADD – Central Registry uses this key to add free-form text to the screen.

♦ PF3=MODIFY – Central Registry uses this key to change previously entered text.

♦ PF7 and PF8 – All workers can use these keys to scroll through multiple screens.

♦ Clear – Pressing the “Pause/Break” key returns the worker to the REFERRALscreen.

Iowa Department of Human Services INCOMING INTERSTATE REFERRAL PROCESSTitle 9 Child Support Administration and Location MORE INFORMATION COMMENTS Screen…Chapter J CSENet Revised March 11, 2003

MORE INFORMATION COMMENTS Screen (Acknowledgement)

This screen allows entry of free-form text to be used when the ‘OTHER’ box has beenchecked with a ‘C’ or ‘L’ on the ACKNOWLEDGEMENT screen. Pressing PF12 on theACKNOWLEDGEMENT screen also accesses the COMMENTS screen. Central Registryenters information about the additional documents that are needed to complete the referralhere. The first line of text on this screen is printed on the transmittal form response.

D479HC75 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/19/00 MORE INFORMATION COMMENTS TIME: 14:27:37

PF2=ADD PF3=MODIFY CLEAR=RETURN NOTES:

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Functional Key Use on the MORE INFORMATION COMMENTS Screen

♦ PF1 HELP – This key displays Help Text for the screen.

♦ PF2=ADD – This key is used to add free-form text to the screen that identifies whatdocuments outside of those listed on the ACKNOWLEDGEMENT screen areneeded to complete the interstate referral. Any worker can press PF2 twice toconfirm the entries.

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INCOMING INTERSTATE REFERRAL PROCESS Iowa Department of Human ServicesMORE INFORMATION COMMENTS Screen… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

♦ PF3=MODIFY – Use this to change previously entered text that is needed foridentifying what documents outside of those listed on theACKNOWLEDGEMENT screen are needed to complete the interstate referral.Any worker can press PF3 twice to confirm the changes.

♦ PF7 and PF8 – These keys scroll through multiple screens.

♦ Clear – Pressing the “Pause/Break” key returns to the ACKNOWLEDGEMENTscreen without saving any new text on the COMMENTS screen.

OUTGOING INTERSTATE REFERRALS

The procedures presented in the following sections of the CSENet chapter are to be used inconjunction with the interstate case process. When a worker creates an outgoing referral to astate that is currently CSENet ready, ICAR uses the UIFSA screen process to also generate anequivalent electronic referral.

CSENet supports Iowa’s referral of a case to another state by:

♦ Triggering electronic transactions to the responding state for each action requested asindicated by a entry in the SENT field on the UIFSA–1 screen.

♦ Electronically transmitting all the available information on the payor/alleged father, payee,and children.

♦ Allowing the responding state to perform all possible case actions that do not require theadditional paper documents.

♦ Monitoring the receipt of an acknowledgment of the referral from the responding state andalerting the worker when a response is not received within a reasonable period of time.

When a Responding State Requests More Information

When the responding state acknowledges Iowa’s referral with a request for additionaldocuments, the Iowa worker must reply to the other state in a timely manner. TheINTERSTA screen tracks this reply by recording the responding state’s acknowledgmentstatus and monitoring the date the documents should be sent. Both CSENet and the workercan enter data in these fields:

ACKNLDGMENT RCVD: X MM DD CCYY X ADDL. DOCUMENTS PROVIDED: MM DD CCYY

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Iowa Department of Human Services OUTGOING INTERSTATE REFERRALSTitle 9 Child Support Administration and Location When a Responding State Requests More…Chapter J CSENet Revised March 11, 2003

Field Description

The acknowledgement fields are described below, left to right:

♦ ACKNLDGMENT RCVD – The first position displays either a “C” or “L” to indicatewhich Iowa office received the acknowledgement. The date the Iowa officereceived the acknowledgement is entered next to the “C” or “L.” This fielddisplays “ACKNLDGMENT SENT” when Iowa is the responding state. If theacknowledgement is received through CSENet, this field is automaticallypopulated with a “C.” Refer to the interstate case process for more informationabout this field.

♦ ADDITIONAL DOCUMENTS REQUESTED – This field is located directly after theACKNLDGMENT RCVD date and can contain a “Y” or “N.” A “Y” means that theother state requested additional documents to proceed with Iowa’s referral. An“N” means that the responding state acknowledged the referral and does not needany additional documents.

When the ACKNLDGMENT RCVD field indicator is “Y,” ICAR issues a delayedreminder calendar flag (INTER 147) for 30 days in the future. ICARautomatically deletes calendar flag (INTER 147) when the worker enters a date inthe ADDL DOCUMENTS PROVIDED field.

♦ ADDL. DOCUMENTS PROVIDED – The date the documents are provided by Iowa tothe other state is entered here. When a date is entered in this field, ICAR issues anarrative (INTER 244) and status (INTER 37) to notify the other state that therequested documents are coming. The date field can be entered as a:

• Current date when the actual documents are mailed out to the respondingstate, or

• A future date when the worker plans to mail out the documents to theresponding state. When the future date arrives, ICAR issues an additionalcalendar flag (INTER 148) to remind the worker to mail the documents.

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OUTGOING INTERSTATE REFERRALS Iowa Department of Human ServicesWhen a Responding State Requests More… Title 9 Child Support Administration and LocationRevised March 11, 2003 Chapter J CSENet

Receiving an Acknowledgement Through CSENet

The responding state may acknowledge Iowa’s referral through CSENet. If so, thesystem automatically enters the correct ACKNLDGMENT RCVD information on theINTERSTA screen and notifies the worker.

When ICAR receives an acknowledgement from a responding CSENet-ready state,the system:

♦ Enters the date of the transaction in the ACKNLDGMENT RCVD date field,

♦ Updates the ADDITIONAL DOCUMENTS REQUESTED field with a “Y” when moreinformation is needed and issues a narrative (INTER 188) and calendar flag(INTER 93) to notify the worker, or

♦ Updates the ADDITIONAL DOCUMENTS REQUESTED field with a “N” when noadditional information is needed and issues case narrative (INTER 189) andcalendar flag (INTER 94).

If ICAR receives a CSENet transaction from the responding state reminding us thatthey have not received all of the required documents to complete the referral, ICARissues calendar flag (INTER 146) to remind the worker to follow-up.

Receiving a Paper Acknowledgement

In addition to a CSENet transaction, the responding state also sends the paper version,page three of Child Support Enforcement Transmittal #1: Initial Request. Thebottom section of this form lists what documents the other state needs in order tocomplete Iowa’s referral. Enter the following on the INTERSTA screen when thisform is received:

♦ ACKNLDGMENT RCVD – Enter a “C” if the location that originally received theacknowledgement is Iowa’s Central Registry. Enter “L” if the local officereceived the acknowledgement.

♦ ADDITIONAL DOCUMENTS REQUESTED – Enter a “Y” here if the ADDITIONAL

INFORMATION NEEDED box is checked on Child Support Enforcement Transmittal#1: Initial Request. Enter an “N” here if the REQUEST RECEIVED AND NO

ADDITIONAL INFORMATION IS NECESSARY box is checked on the transmittal form.

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Iowa Department of Human Services OUTGOING INTERSTATE REFERRALSTitle 9 Child Support Administration and Location When a Responding State Requests More…Chapter J CSENet March 11, 2003

♦ ADDL. DOCUMENTS PROVIDED – Enter either:

• The current date when the actual documents are mailed out to the respondingstate, or

• The future date when the worker plans to mail out the documents to theresponding state. When the future date arrives, ICAR issues an additionalcalendar flag (INTER 148) to remind the worker to mail the documents. If adate is entered in this field, the “Y” changes to an “N” in the ADDITIONAL

DOCUMENTS REQUESTED field to prevent the flag from reissuing.

CASE MANAGEMENT STATUSES

After an interstate referral has been acknowledged and accepted by a responding state, much ofthe case information initially provided can change. It is important to notify the other state whenchanges or updates occur on a case. When important data is changed or updated on ICAR, thesystem issues a narrative and a status to notify the other state.

Before the status prints on paper, ICAR checks to see if the status can be sent electronicallythrough CSENet (see CSENET INTERSTATE AGREEMENTS UPDATE (CNAGREE)SCREEN). If the status cannot be sent through CSENet, it generates to paper to be mailed out.If the status can be sent using CSENet, the paper is not printed. Instead, the system generates aCSENet transaction.


♦ Status criteria♦ Paternity♦ Establishment♦ Enforcement♦ Miscellaneous notices

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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesStatus Criteria Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Status Criteria

All interstate statuses must pass the following edits before they issue:

♦ The INTERSTA screen cannot have an ACTION DISMISSED/PROCESS ENDED date.

♦ A limited services referral type (“TRAN3” displayed in the REFERRAL TYPE field)cannot be the only REFERRAL TYPE.

♦ When Iowa is the initiating state, the interstate referral must be “SENT” as indicated onthe UIFSA screen.

When statuses are programmed into the system, they are either defined as “batch” or“online.” A batch status prints at a large network printer and is mailed to the local office toreview. Once reviewed, the local office mails the status.

Online statuses print immediately to a local office printer when they issue and are mailedby the local office. Depending on the process, ICAR issues one of the following narrativesto record the generation of the status. If the status is sent using CSENet, the narrative alsodisplays “THIS STATUS WAS SENT USING CSENET.”

♦ ADMIN 47♦ ADMOD 153♦ ADPAT 161♦ BONDS 10♦ CASE 21♦ CLOSE 72♦ CONTE 17♦ DCO 31♦ FED 108♦ INTER 32♦ IWO 47

♦ LIENS 5♦ LISAN 20♦ LOC 18, 19, 20, 21, 22, 44♦ MIW 42♦ PAT 32♦ REGST 23♦ REV 110♦ SECEN 3♦ SKEMP 22♦ STT 16♦ URESA 138

Other states may also send Iowa a status through CSENet. When possible, CSENet notifiesthe worker of the new information and takes the next appropriate action on the case.

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Iowa Department of Human Services CASE MANAGEMENT STATUSESTitle 9 Child Support Administration and Location Status CriteriaChapter J CSENet March 11, 2003

To make it easier to reference, the CSENet statuses are divided below into four types:Paternity, Establishment, Enforcement, and Miscellaneous. This is not a complete list ofstatuses that ICAR issues – it is only a list of statuses that can be sent through CSENet.

In addition, each action on ICAR that generates a CSENet status is divided as follows:

♦ Outgoing Events and Statuses: The events produce an outgoing CSENet transactionand the status that ICAR issues.

♦ Incoming Narrative and Calendar Flag: The narratives and calendar flags ICARissues for an incoming CSENet status transaction.

♦ Other Action Taken: What action, if any, ICAR takes to process the CSENettransaction.

Paternity

Court Hearing Scheduled

Outgoing Events and Statuses: An entry made in the COURT HEARING SCHEDULED

field on the ADPAT3 screen issues a status (ADPAT 49 or 52, or PAT 74) informingthe other state of the hearing.

Incoming Narrative and Calendar Flag: When Iowa receives this CSENettransaction, ICAR issues a narrative (INTER 205) and flag (INTER 115) to theworker. Use this information to complete the UIFSA3 screen.

Other Action Taken: None.

Alleged Father Denied Paternity

Outgoing Events and Statuses: When the AF CONTEST PAT field on the ADPAT3screen = “Y,” ICAR issues a status (ADPAT 67) to notify the other state that thealleged father is denying paternity.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 208) andcalendar flag (INTER 118) to the worker when Iowa receives this CSENettransaction. Use this information to complete the UIFSA3 screen.


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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesPaternity Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Genetic Test Scheduled

Outgoing Events and Statuses: An entry made in the GEN TEST SET field for thealleged father on the ADPAT3 screen issues a status (ADPAT 68) to inform the otherstate the test is scheduled.



Alleged Father Failed to Appear for Court Hearing

Outgoing Events and Statuses: Iowa does not send this transaction and no status isissued.



Alleged Father Failed to Appear for Genetic Test

Outgoing Events and Statuses: If the TST COMPL field for the AF on the ADPAT3screen = “N,”- ICAR issues a status (ADPAT 66) to inform the other state that the AFfailed to appear for genetic testing.



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Iowa Department of Human Services CASE MANAGEMENT STATUSESTitle 9 Child Support Administration and Location PaternityChapter J CSENet March 11, 2003

Paternity Established – With Support Order

Outgoing Events and Statuses: When the TYPE field on the ADPAT2 screen = “PS”or “PH,” ICAR issues a status (ADPAT 16 or 11) to inform the other state thatpaternity has been established with a support order.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 209) andcalendar flag (INTER 119) to the worker when Iowa receives this CSENettransaction. Use this information to verify the information CSENet added to theUIFSA3 screen.

Other Action Taken: CSENet enters a “Y” in the PATERNITY EST field on theUIFSA3 screen and a “Y” in the SUPPORT EST field with the corresponding dates.

Paternity Established – With No Support Order

Outgoing Events and Statuses: If the TYPE field on the ADPAT2 screen = “PO,”ICAR issues a status (ADPAT 14) to inform the other state that paternity has beenestablished without a support order.


Other Action Taken: CSENet enters a “Y” in the PATERNITY EST field on theUIFSA3 screen and an “N” in the SUPPORT EST field with the corresponding dates.

Administrative Adjudication of Paternity – No Support Order

Outgoing Events and Statuses: When the TYPE field on the ADPAT2 screen =“PO,” ICAR issues a status (ADPAT 14) to inform the other state that paternity hasbeen established without a support order.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 211) andcalendar flag (INTER 121) to the worker when Iowa receives this CSENettransaction. The worker should attempt to get documentation from the other state ofthe administrative action.


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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesPaternity Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Paternity Request Denied

Outgoing Events: This transaction generates when an “R” is entered in theACKNOWLEDGE field on the REFERRAL screen by Central Registry. This notifies theinitiating state that the referral is rejected.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 212) andflag (INTER 122) to the worker when Iowa receives this CSENet transaction. Theworker should contact the other state to determine why the request was rejected.


Paternity Not Established

Outgoing Events and Statuses: When the ACTION DISMISSED/PROCESS ENDED fieldon the ADPAT2 screen is equal to “AFEX,” “MSNA,” “CPNC,” “PNI,” “NLAF,”“DIS,” or “OTH,” ICAR issues a status (ADPAT 21, 24, 26, or 28) to notify the otherstate that the process has ended and paternity was not established.


Other Action Taken: CSENet enters an “N” in the PATERNITY EST field on theUIFSA3 screen along with the date.

Establishment

Child Support Order Hearing Scheduled

Outgoing Events and Statuses: When a date is entered in the COURT HEARING SET

field on the ADMIN2 screen, ICAR issues a status (ADMIN 15, 16, or 24) to notifythe other state that the new hearing is scheduled.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 219) andcalendar flag (INTER 129) to the worker when Iowa receives this CSENettransaction. Update UIFSA3 with the new information.

Other Action Taken: None

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Iowa Department of Human Services CASE MANAGEMENT STATUSESTitle 9 Child Support Administration and Location EstablishmentChapter J CSENet March 11, 2003

Obligor is Parent and Owes Duty

Outgoing Events and Statuses: When a “D,” “H,” or “C” is entered in thePATERNITY ESTABLISHED field on the ADPAT2 screen, ICAR issues a blank status(ADPAT 69, 70) to notify the other state that the obligor is the parent and owes childsupport.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 216) andcalendar flag (INTER 126) to the worker when Iowa receives this CSENettransaction. Update the UIFSA3 screen with the new information.


Obligor is Ordered to Pay Child Support

Outgoing Events and Statuses: When anything but an “R” is entered in theSUPPORT ESTABLISHED field on the ADMIN2 screen or if a “D,” “H,” or “C” isentered in the SUPPORT ESTABLISHED field on the ADPAT2 screen, ICAR issues ablank status (ADPAT 69 or ADMIN 39) to generate a CSENet transaction to theother state. The CSENet transaction indicates that the obligor is ordered to pay childsupport.



Obligor is Ordered to Pay Other Costs

Outgoing Events: Iowa does not send this transaction.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 215) andcalendar flag (INTER 125) to the worker when Iowa receives this CSENettransaction. This calendar is informative only. No action is required.


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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesEstablishment Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Obligor Did Not Show for Child Support Court Hearing




Child Support Order Issued/Confirmed




Child Support Order Established




Case Dismissed Without Prejudice

Outgoing Events and Statuses: When the ACTION DISMISSED/PROCESS ENDED fieldcontains “DIS” on the ADMIN2 screen, ICAR issues a status (ADPAT 31 or ADMIN32) to notify the other state that the case has been dismissed.

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Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 214) andcalendar flag (INTER 124) to the worker when Iowa receives this CSENettransaction. Contact the other state to determine why the case was dismissed.


Child Support Order Request Denied

Outgoing Events: When Central Registry enters the reject code of “R” in theACKNOWLEDGE field on the REFERRAL screen, no status is issued. The CSENettransaction is generated automatically by the system.



Child Support Order Not Established

Outgoing Events and Statuses: When the ACTION DISMISSED/PROCESS ENDED fieldis equal to “OAE” or “OTH” on the ADMIN2 screen, ICAR issues a status (ADMIN35 or ADMIN 38) to notify the other state that an order was not established.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 201) andcalendar flag (INTER 112) to the worker when Iowa receives this CSENettransaction. Use this information to verify the data CSENet added to the UIFSA3screen.

Other Action Taken: CSENet enters an “N” in the SUPPORT EST field on theUIFSA3 screen with the corresponding date.

Notice of Review and Adjust – Arrearage Reconciliation/Determination of Sum-Certain


Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 223) andcalendar flag (INTER 133) to the worker when Iowa receives this CSENettransaction. Contact the other state for more information.

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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesEstablishment Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 192) andcalendar flag (INTER 103) to the worker when Iowa receives this CSENettransaction. Contact the other state for more information.


Review and Modification Warranted

Outgoing Events and Statuses: When a “Y” is entered in the REVIEW APPROPRIATE

field on the REVIEW1 screen, ICAR issues a blank status (REV 97) to generate aCSENet notice to the other state that a review is warranted.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 224) andcalendar flag (INTER 134) to the worker when Iowa receives this CSENettransaction. This flag is informative only. No action is required.


Review and Modification Not Warranted

Outgoing Events and Statuses: When an “N” is entered in the REVIEW APPROPRIATE

field on the REVIEW1 screen, ICAR issues a blank status (REV 98), to generate aCSENet notice to the other state that a review is not warranted.



Child Support Order Modified

Outgoing Events and Statuses: When a “Y” is entered in the ORDER FILED field onthe REVIEW3 screen or a “Y” is entered in the FILED field on the REVIEW4 screen,ICAR issues a blank status (REV 99) to generate a CSENet notice to the other statethat the order was modified.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 226) andcalendar flag (INTER 136) to the worker when Iowa receives this CSENettransaction. Request a copy of the newly-modified court order and update theCOURTOR2 screen.

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Court Order Registered

Outgoing Events and Statuses: When the ICIS C.O. NUMBER, ORDER DATE, andCOUNTY NUMBER fields on the REGIST screen are all populated, ICAR issues a blankstatus (INTER 22) to generate a CSENet notice to the other state that the court orderwas registered.



New Controlling Court Order

Outgoing Events and Statuses: When an entry is made in the DCO ORDER NUMBER

field on the DCO2 screen, ICAR issues a blank status (INTER 23) to generate aCSENet notice to the other state that a new controlling order was determined.



Enforcement

Wage Withholding Established

Outgoing Events and Statuses: When an entry is made in the GEN NOTICE field of a“Y” or “R” or a date is entered in the corresponding DATE field on the IWO screen,ICAR issues a status (IWO 2) to notify the other state that a wage withholding isestablished.

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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesEnforcement Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Incoming Narrative and Calendar Flag: ICAR issues a narrative (IWO 206) andcalendar flag (IWO 54) to the worker when Iowa receives this CSENet transaction.This flag is informative only. No action is required. The worker may request a copyof the IWO if the information is questionable.


Lien Established

Outgoing Events and Statuses: When a new state abbreviation is entered orchanged in the LIEN ISSUED TO field on the LIEN screen, ICAR issues a status (LIENS1) to notify the other state that a new lien is established.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (SECEN 96) andcalendar flag (SECEN 24) to the worker when Iowa receives this CSENet transaction.This flag is informative only. No action is required.


Contempt Proceedings Started

Outgoing Events and Statuses: When an entry in the SERVICE OBT field is equal to“Y” and the date is changed on the CONTEMPT screen, ICAR issues statuses(CONTE 2) and (CONTE 5) to notify the other state that contempt proceedings havestarted.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (CONTE 116)and calendar flag (CONTE 27) to the worker when Iowa receives this CSENettransaction. This flag is informative only. No action is required.


Arrest Warrant Issued

Outgoing Events and Statuses: When an entry in the WARRANT TO ARREST field ismade and the INTERSTATE indicator is equal to “Y” on the CONTEMPT screen, ICARissues a status (CONTE 14, 80) to notify the other state that an arrest warrant isissued.

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Iowa Department of Human Services CASE MANAGEMENT STATUSESTitle 9 Child Support Administration and Location EnforcementChapter J CSENet March 11, 2003

Incoming Narrative and Calendar Flag: ICAR issues a narrative (CONTE 115)and calendar flag (CONTE 26) to the worker when Iowa receives this CSENettransaction. This flag is informative only. No action is required.


Administrative Offset Review Complete – Challenge Upheld

Outgoing Events and Statuses: When an “S” is entered in the OUTCOME field on theOFFSET screen, ICAR issues a blank status (FED 6), which generates a CSENettransaction to notify the other state that an administrative offset review is completeand the challenge is upheld.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 221) andcalendar flag (INTER 131) to the worker when Iowa receives this CSENettransaction. Use this information to verify the data CSENet added to the INTERST4screen.

Other Action Taken: When this type of transaction is received from the respondingstate, CSENet enters a “C” in the ADMIN TAX REVIEW field on the INTERST4 screen.

Administrative Offset Review Complete – Challenge Not Upheld

Outgoing Events and Statuses: When a “D” or “M” is entered in the OUTCOME fieldon the OFFSET screen, ICAR issues a blank status (FED 7), which generates aCSENet transaction to notify the other state that an administrative offset review iscomplete and the challenge is not upheld.


Other Action Taken: When this type of transaction is received from the respondingstate, CSENet enters a “C” in the ADMIN TAX REVIEW field on the INTERST4 screen.

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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesEnforcement Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Tax Intercept

Outgoing Events and Statuses: When IRS or state tax intercept monies have beenposted to the payor’s account and allocated to the case for distribution anddisbursement, ICAR issues a status (FED 5, STT 1 or STT 4), that generates aCSENet notice to the other state that taxes have been intercepted. ICAR issues anarrative (FED 104 or STT 41) to record the CSENet transaction.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (FED 105 or STT42) and calendar flag (FED 32 or STT 15) to the worker when Iowa receives thisCSENet status. If a federal offset is intercepted (calendar FED 32), contact the otherstate to verify the specific ICAR case and the amount of the offset. Update ICARwith the OFT payment. If a state offset is intercepted (calendar STT 15), contact theother state to verify the specific ICAR case and the amount of the offset. UpdateICAR with the OST payment.


Miscellaneous Notices

Documents Filed

Outgoing Events and Statuses: When an entry is made in the REQ/NTC SENT fieldon the INTERST2 screen, a notice is only sent to the states currently displayed on thescreen. ICAR issues a blank status (INTER 29) to generate a CSENet notice to theother state that documents have been filed.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 190) andcalendar flag (INTER 95) to the worker when Iowa receives this CSENet transaction.Use this information to verify the data CSENet added to the INTERST2 screen.

Other Action Taken: When this type of incoming transaction is received, CSENetpopulates the REQ/NTC RECEIVED field with the transaction date for the DOCUMENT

FILED field on the INTERST2 screen.

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Iowa Department of Human Services CASE MANAGEMENT STATUSESTitle 9 Child Support Administration and Location Miscellaneous NoticesChapter J CSENet March 11, 2003

Request Genetic Testing Results

Outgoing Events: There is not a data field on ICAR to trigger this sort of CSENettransaction because providing the genetic test results is standard practice, and it isalready provided through acknowledgement transaction notices.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 203) andcalendar flag (INTER 113) to the worker when Iowa receives this CSENettransaction. Copy the test results from the genetic testing laboratory and mail them tothe other state.


Case Identification Number Change

Outgoing Events: Currently there is no way to change an ICAR assigned casenumber. Iowa does not transmit this type of notice.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 191) andcalendar flag (INTER 96) to the worker when Iowa receives this CSENet transaction.Update the INTERSTA screen with the new case ID.


Add or Delete Case Participant/Child

Outgoing Events and Statuses: When either a PF2 (add) or PF4 (delete) isconfirmed on the CHILD screen, ICAR issues a status to notify the other state that aparticipant has been added (CASE 21) or deleted (CASE 22).

Incoming Calendar Flags: If a participant is added, ICAR issues a calendar flag(INTER 97) to the worker when Iowa receives this CSENet transaction. If aparticipant is deleted, ICAR issues a calendar flag (INTER 98) to the worker whenIowa receives this CSENet transaction. With both flags, contact the other state formore information.


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CASE MANAGEMENT STATUSES Iowa Department of Human ServicesMiscellaneous Notices Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Payment Address Change

Outgoing Events: Iowa does not transmit this sort of transaction.

Incoming Case Narrative and Calendar Flag: ICAR issues a narrative (INTER243) and calendar flag (INTER 144) to the worker when Iowa receives this CSENettransaction. Contact Iowa’s CSC to verify and change the payment FIPS table.


Payee Change

Outgoing Events and Statuses: When an entry of “C” or “L” is made in theCHANGE/REDIRECTION field on the INTERST2 screen, ICAR issues a blank status(INTER 30) that generates a CSENet transaction to notify the other state that thepayee has changed.

Incoming Narrative and Calendar Flag: ICAR issues a calendar flag (INTER 99)to the worker when Iowa receives this CSENet transaction. Use this information toverify the data CSENet added to the INTERST2 screen.

Other Action Taken: ICAR populates the REQ/NTC RECEIVED field on theINTERST2 screen for the CHANGE/REDIRECTION field and enters the TRANSACTION

DATE.

Case Type Change

Outgoing Events and Statuses: When the CASE ACCOUNT TYPE field is changed onthe CHILD screen, ICAR issues a status (CASE 25) to notify the other state that thecase type has changed.

Incoming Narrative and Calendar Flag: ICAR issues a calendar flag (INTER 100)to the worker when Iowa receives this CSENet transaction. This flag is informativeonly. No action is required.


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Case Status Change

Outgoing Events and Statuses: When an entry of “REQU,” “REQU1,” or “GOOD”is made in the TERM NOTICE SENT field for the REASON field on the CASE screen,ICAR issues a status (CLOSE 1 or 21) to notify the other state that the case status haschanged.

Incoming Calendar Flag: ICAR issues a calendar flag (CLOSE 38) to the workerwhen Iowa receives this CSENet transaction. This flag is informative only. Noaction is required.


Case Worker Change

Outgoing Events and Statuses: When a worker transfers a case from one office toanother and updates the entry in the CASE WORKER ID field on the CASE screen,ICAR issues a status (CASE 4) to notify the other state that the case worker haschanged. When a worker transfers a child to another worker and updates the entry inthe CASE WORKER ID field on the CHILD screen, ICAR issues a status (CASE 23) tonotify the other state that the case worker has changed.

Incoming Calendar Flag: ICAR issues a calendar flag (INTER 102) to the workerwhen Iowa receives this CSENet transaction. Contact the other state to confirm andupdate the INTERST4 screen with the new information.


Request Current Status

Outgoing Events and Statuses: When an entry of “C” or “L” is made in the STATUS

REQUEST field on the INTERST2 screen, ICAR issues a blank status (INTER 27) togenerate a CSENet request for the current status to the other state.


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Other Action Taken: When Iowa receives this type of CSENet transaction, ICARenters the transaction date in the REQ/NTC RECEIVED field on the INTERST2 screenfor the STATUS REQUEST field for the appropriate FIPS code.

Provide Current Status

Outgoing Events and Statuses: When a date is entered in the RESPONSE PROVIDED

for the STATUS REQUEST field and the first column of this field contains a “C” or “L”on the INTERST2 screen, ICAR issues a blank status (INTER 28) that generates aCSENet notice to the other state with the current case status.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 195) andcalendar flag (INTER 106) to the worker when Iowa receives this CSENettransaction. Use this information to verify the data CSENet added to the INTERST2screen. Contact the other state if a status update is not received within one week.

Other Action Taken: ICAR populates the RESPONSE RECEIVED field with thecorresponding transaction date on the INTERST2 screen for the STATUS REQUEST

field.

Notice of Case Forwarding

Outgoing Events and Statuses: When a state code, date, and an entry of “C” or “L”is entered in the CASE FRWD TO ST field on the INTERST2 screen, ICAR issues ablank status (INTER 31) to generate a CSENet notice to the other state that the case isbeing forwarded.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 196) andcalendar flag (INTER 107) to the worker when Iowa receives this CSENettransaction. Contact the other state to find out why the other state is forwarding ourcase. Update the INTERSTA screen if necessary.


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Medical Insurance Addition

Outgoing Events and Statuses: When the MEDICAL screen is confirmed throughthe PF2(add) online process or through a batch program update, ICAR issues a status(CASE 26 or 53) to notify the other state that medical insurance has been added to thecase.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 227) andcalendar flag (INTER 137) to the EPICS worker when Iowa receives this CSENettransaction. Contact the other state to determine why and when the insurance wasadded. Update the medical screens if necessary.


Medical Insurance Deletion

Outgoing Events and Statuses: When medical insurance is deleted from the ICARcase by the entry of a “Y” in the EMP TERMINATED field (90 days have passed) and anend date on the MEDICAL screen is equal to or less than the current date, ICARissues a status (CASE 27 or 54) to notify the other state that medical insurance hasbeen deleted.

Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 228) andcalendar flag (INTER 138) to the EPICS worker when Iowa receives this CSENettransaction. Contact the other state to determine why and when the insurance wasdeleted. Update the medical screens if necessary.


Notice of an Upcoming Hearing

Outgoing Events and Statuses: When an entry in the HEARING SET field for theTIME and DATE is made and the HEARING HELD field is equal to “blank” or “R” on theREVIEW4 screen, ICAR issues a status (REV 94, 95, URESA 27, 28, 65, 66, orREGST 13, 14, INTER 38, 39) to notify the other state of the upcoming hearing.

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Incoming Narrative and Calendar Flag: ICAR issues a narrative (INTER 202) andcalendar flag (INTER 145) to the worker when Iowa receives this CSENettransaction. Since this CSENet transaction does not define the type of hearing,contact the other state to determine the impact on your ICAR case.


Locate

Outgoing Events and Statuses: CSENet uses the Quick Locate function to generatelocation updates to the other state when the following conditions occur on theEMPVER and/or ADDVER screens. These are triggered when a status issues (LOC1, 2, 4, 5, 15, 16, 17, 18, 19, 20).

♦ The VERIFIED flag on EMPVER/ADDVER is set to “Y” by either batch or onlineentry.

♦ The address is added (PF2) or modified (PF3) at the time it is verified with the “Y.”

♦ An active INTERSTA screen exists.

Incoming Narrative and Calendar Flag: This transaction is automatically sentthrough the Quick Locate function of CSENet. See Quick Locates in this chapter formore information about the actions that take place.

Other Action Taken: ICAR automatically handles through CSENet’s quick locatefunction and processes.

Case Closure

Outgoing Events and Statuses: When Iowa intends to close or actually closes anactive interstate case, ICAR notifies the other state electronically and issues a paperstatus. This transaction mirrors the closure codes. When an online entry or batchprogram enters a closure reason in the TERM NOTICE SENT for the REASON field on theCASE screen, CSENet issues one of the appropriate closure statuses (CLOSE 2-19 or21), that generates the equivalent CSENet transaction.

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Incoming Narrative and Calendar Flag: ICAR issues a narrative (CLOSE 85) andcalendar flag (CLOSE 37) to the worker when Iowa receives this type of CSENettransaction. This flag is informative only. Contact the other state if more informationis needed.


CSENET INTERSTATE CASE RECONCILIATION

Interstate case reconciliation (ICR) is the process of electronically exchanging data to reconcileinterstate case numbers with another state. This section of the CSENet chapter explains howICAR handles incoming and outgoing interstate reconciliation. It also contains what the workerneeds to know when viewing and processing these transactions.

Incoming Interstate Case Reconciliation

A transaction takes place when Iowa and another state agree to reconciliation. Whenreconciling with Iowa, states can send one of three types of records as follows:

♦ V10 – States can provide federal version 1 interstate case reconciliation (ICR) datarecords.

♦ V20 – States can provide federal version 2 interstate case reconciliation (ICR) datarecords, including initiating and responding indicators.

♦ CSENet - States can provide CSENet transactions type P CSI. P CSI transactionsinclude all required information for this record type.

Once all the records are received, a report, Incoming Interstate Case ReconciliationRecords, generates to Central Office and Central Registry.

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CSENET INTERSTATE CASE RECONCILIATION Iowa Department of Human ServicesIncoming Interstate Case Reconciliation Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

ICAR issues one or more of the following narratives based on the results of the comparisonwith the other states file:

♦ When Iowa matches a case with the other state and Iowa is the initiating state on theINTERSTA screen and the other state designates that they are the responding state,ICAR issues narrative (INTER 258).

♦ When Iowa matches a case with the other state and Iowa is the responding state on theINTERSTA screen and the other state also designates they are the responding state,ICAR issues narrative (INTER 259) and calendar flag (INTER 154). Worker will needto resolve the discrepancy.

♦ When Iowa matches a case with the other state and Iowa is the initiating state on theINTERSTA screen and the other state also designates they are the initiating state, ICARissues narrative (INTER 260) and calendar flag (INTER 155). Worker will need toresolve the discrepancy.

♦ When Iowa has an interstate case with the other state, but does not find any match tothe other states cases, ICAR issues narrative (INTER 261) and calendar flag (INTER156). Worker will need to resolve the discrepancy.

♦ When Iowa matches with the other state, and Iowa does not have the other state caseidentification number, ICAR issues narrative (INTER 262) designating the other statecase number has been added to the INTERSTA screen.

♦ When there is a discrepancy from the other state in the reconciliation, ICAR issuesnarrative (INTER 263) and calendar flag (INTER 157) identifying there is adiscrepancy. The discrepancy may be in any of the fields that it displays back. Theinformation that is passed in the narrative is what the other state has on their system.Worker will need to resolve the discrepancy.

♦ When there are no discrepancies found when reconciling with another state, ICARissues narrative (INTER 264) indicating an exact match.

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Iowa Department of Human Services CSENET INTERSTATE CASE RECONCILIATIONTitle 9 Child Support Administration and Location Incoming Interstate Case ReconciliationChapter J CSENet March 11, 2003

♦ When Iowa is the initiating state on the INTERSTA screen and has a correct casematch, and the status is unknown for the other state, ICAR issues narrative (INTER266).

♦ When Iowa is the responding state on the INTERSTA screen and has a correct casematch, and the status is unknown for the other state, ICAR issues narrative (INTER267).

♦ When Iowa matches with the other state’s case on NCP SSN and CP SSN, and theother state case identification is different, ICAR issues narrative (INTER 268) statingthe other states case identification is changing. The other state’s case identificationmay change on the INTERSTA screen, the OBLIG screen if we have a payment FIPSwith them, or the REFERRAL screen, if one exists.

Outgoing Interstate Case Reconciliation

A transaction takes place when Iowa requests to reconcile with another state. Whenreconciling with another state there are three types of transactions to choose from.

♦ 1 - V10 - This selection creates federal version 1 interstate case reconciliation (ICR)data records.

♦ 2 - V20 - This selection creates federal version 2 interstate case reconciliation (ICR)data records, including initiating and responding indicators.

♦ X - CSENet - This selection creates CSENet transactions type P CSI for active andclosed cases.

♦ C - CSENet – This selection creates CSENet transactions type P CSI for active casesonly.

Once all the records are sent, a report, Outgoing Interstate Case Reconciliation Records,generates to central office and Case Registry.

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CSENET MESSAGES (MESSAGES) Screen Iowa Department of Human ServicesTitle 9 Child Support Administration and Location

March 11, 2003 Chapter J CSENet

CSENET MESSAGES (MESSAGES) Screen

Some CSENet transactions contain free-form text messages. ICAR displays these messages onthe MESSAGES screen. When ICAR creates a MESSAGES screen, the system issues a calendarflag (CASE 184) to notify the worker. The worker must review the MESSAGES screen for anyrelevant information and update ICAR if necessary.

Note: Due to some special coding or structured text that the other state sends Iowa, some of theinformation on this screen may be unreadable, confusing, or may not pertain to anything on thecase. When this occurs, delete the message (PF4). If necessary, contact central office to resolveany data problems with the other state.�


♦ Access to the MESSAGES screen♦ Data field descriptions for the MESSAGES screen♦ Worker entry to the MESSAGES screen

D479HI98 IOWA COLLECTION AND REPORTING SYSTEM DATE: 10/16/00 CSENET MESSAGES TIME: 14:31:09

ICAR CASE NUMBER...:

TYPE OF MESSAGE....: TRANSACTION DATE...: OTHER STATE'S FIPS.: 00 000 00 OTHER STATE CASE ID:

MESSAGE TEXT

PLEASE DELETE MESSAGE AFTER READING IT. PRESS PF6 TO CAPTURE THIS MESSAGE IN A NARRATIVE.

PF4=DELETE, PF5=INQUIRY, PF6=NARRATE, PF7=BACK, PF8=FORWARD NEXT SCREEN: MESSAGES NOTES:THERE ARE NO MESSAGES FOR THIS CASE

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Iowa Department of Human Services CSENET MESSAGES (MESSAGES) ScreenTitle 9 Child Support Administration and Location Access to the MESSAGES ScreenChapter J CSENet March 11, 2003

Access to the MESSAGES Screen

Access this screen by typing MESSAGES from any NEXT SCREEN prompt on ICAR. Whenthe screen appears, enter an ICAR case number and press PF5.

Data Field Descriptions for the MESSAGES Screen

♦ TYPE OF MESSAGE – This field displays the CSENet transaction code that ICAR uses toload the data fields and text message listed below. Press PF1 for a list of CSENetmessage types. This field is system-entered.

♦ TRANSACTION DATE – This field identifies the date the screen was populated by ICARand the calendar flag (CASE 184) issued to the worker. This field is system-entered.

♦ OTHER STATE’S FIPS – This field displays the applicable interstate reference code of thestate which sent the CSENet message, i.e. xx=two-digit state alpha abbreviation,xx=state, xxx=county, xx=agency. This field is system-entered.

♦ OTHER STATE CASE ID – This field reflects the other state’s referenced case number.This field is system-entered.

♦ MESSAGE TEXT – This data field section displays any text messages contained in aCSENet information data block transmitted electronically by another state. This fieldcan hold up to six lines of free-form-text. Messages are listed according to date, withthe most recent message displayed first. This field is system-entered.

♦ ON-LINE MESSAGE – This message always displays when the worker accesses thisscreen: “PLEASE DELETE MESSAGE AFTER READING IT”. ICAR automatically deletes anymessages that are more than six months old.

Worker Entry to the MESSAGES Screen

This is a display-only screen and is available for viewing to all caseworkers with a24-security class. Once the screen displays, the worker has the ability to PF4 (delete) thetext and scroll through multiple messages, when necessary.

Press PF6 to capture the first two lines of text in the message into a narrative.

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CSENET INTERSTATE AGREEMENTS UPDATE… Iowa Department of Human ServicesAccess to the CNAGREE Screen Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

CSENET INTERSTATE AGREEMENTS UPDATE (CNAGREE) SCREEN

The CNAGREE screen is view-only for field staff and is used by ICAR to determine if a statecan transmit and receive information using CSENet. The CNAGREE screen also initiates andtracks the CSENet interstate reconciliation process (see CSENET INTERSTATE CASERECONCILIATION earlier in this chapter).

This screen lists each of the major CSENet functions with either a “Y” or an “N.” The “Y” or“N” indicates whether the state listed in the OTHER STATE ID field, identified by FIPS, cancommunicate using that particular transaction. Central office can manually set the “Y” or “N”for each state, depending on their CSENet capabilities. An “N” prevents Iowa from sending anyCSENet transactions for that function to that state. A “Y” allows ICAR to send CSENettransactions to the other state.

�

TaW

D479HI47 IOWA COLLECTION AND REPORTING SYSTEM DATE: 03/27/02 CSENET INTERSTATE AGREEMENTS UPDATE TIME: 13:18:30

OTHER STATE ID:------------------------------------------------------------------------------INTERSTATE PROCESSING AGREEMENTS

FUNCTION RECONCILIATION========================== =============================QUICK LOCATE...........: RECONCILE.......:PATERNITY ESTABLISHMENT: DATE SENT.......:ORDER ESTABLISHMENT....: INIT SENT.....:ENFORCEMENT............: RSPN SENT.....:COLLECTION.............: DATE RECEIVED...:MISCELLANEOUS..........: INIT RECEIVED.:CSI....................: RSPN RECEIVED.:

------------------------------------------------------------------------------PF2=ADD AGREEMENT, PF3=MODIFY AGREEMENT, PF4=DELETE, PF5=INQUIRE, PF9=REFRESHPF7=PREVIOUS AGREEMENT, PF8=NEXT AGREEMENTNEXT SCREEN: NOTES:

8

o access the CNAGREE Screen, enter “CNAGREE” at any NEXT SCREEN prompt in ICAR toccess this screen. Permission to add and modify CNAGREE screens is controlled on the user’s

ORKER 2 screen.

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Iowa Department of Human Services CSENET INTERSTATE AGREEMENTS UPDATE…Title 9 Child Support Administration and Location Data Field Descriptions for the CNAGREE…Chapter J CSENet March 11, 2003

Data Field Descriptions for the CNAGREE Screen

Enter a valid two-digit FIPS code in the OTHER STATE ID field and press PF5 to inquire. Fora list of valid FIPS codes, access the help text by pressing PF1.

The CNAGREE screen is divided into two sections – “Interstate ProcessingAgreements/Function” and “Reconciliation.”

Interstate Processing Agreements/Function

A “Y” in on of the interstate processing agreements fields indicates the other state canreceive that particular type of CSENet transaction:

♦ QUICK LOCATE – These transactions are internally identified by the function code“LO1”.

♦ PATERNITY ESTABLISHMENT – These transactions are internally identified by thefunction code “PAT”.

♦ ORDER ESTABLISHMENT – These transactions are internally identified by thefunction code “EST”.

♦ ENFORCEMENT – These transactions are internally identified by the function code“ENF”.

♦ COLLECTION – These transactions are internally identified by the function code“COL”.

♦ MISCELLANEOUS – These transactions are internally identified by the functioncode “MSC”.

♦ CSI – These transactions are internally identified by the function code “CSI” (casestatus information).

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CSENET INTERSTATE AGREEMENTS UPDATE… Iowa Department of Human ServicesData Field Descriptions for the CNAGREE… Title 9 Child Support Administration and LocationMarch 11, 2003 Chapter J CSENet

Reconciliation

See CSENET INTERSTATE CASE RECONCILIATION section earlier in thischapter for a full explanation of this process. These fields are not used when theOTHER STATE ID field is “19” (Iowa).

♦ RECONCILE – Central office enters a 1, 2, X, or C transaction here to initiate aninterstate reconciliation. The transactions are as follows:

• 1 - V10 - This selection creates federal version 1 interstate case reconciliation(ICR) data records.

• 2 - V20 - This selection creates federal version 2 interstate case reconciliation(ICR) data records, including initiating and responding indicators.

• X - CSENet - This selection creates CSENet transactions type P CSI for activeand closed cases.

• C - CSENet – This selection creates CSENet transactions type P CSI foractive cases only.

Central office can cancel the reconciliation by spacing out the field before thereconciliation batch program runs. When a transaction is entered in theRECONCILE field, the other fields (DATE SENT, INIT SENT, etc…) in the“Reconciliation” section clear. Once the batch program runs successfully, ICARclears the RECONCILE field. You can PF1 for help text.

♦ DATE SENT – The reconciliation batch program enters in this field the date theoutgoing transactions are placed in the outgoing CSENet file.

♦ INIT SENT – The reconciliation batch program enters in this field the total numberof initiating cases sent to the other state.

♦ RSPN SENT – The reconciliation batch program enters in this field the total numberof responding cases sent to the other state.

♦ DATE RECEIVED – The reconciliation batch program enters in this field the date theincoming transactions are processed by the system.

♦ INIT RECEIVED – The reconciliation batch program enters in this field the totalnumber of initiating cases received from the other state.

♦ RSPN RECEIVED – The reconciliation batch program enters in this field the totalnumber of responding cases received from the other state.

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Iowa Department of Human Services CSENET INTERSTATE AGREEMENTS UPDATE…Title 9 Child Support Administration and Location Functional Key Use on the CNAGREE ScreenChapter J CSENet March 11, 2003

Functional Key Use on the CNAGREE Screen

Only central office policy staff has access to update the CNAGREE screen:

♦ PF2 ADD – Central office presses this to add a new CNAGREE record.

♦ PF3 MODIFY – Central office presses this key to modify a CNAGREE record.

♦ PF4 DELETE – Central office presses this key to delete a CNAGREE record.

♦ PF5 INQUIRE – All workers can enter a FIPS code and press PF5 to display theCNAGREE record for that FIPS.

♦ PF9 REFRESH – Central office presses this to clear the CNAGREE screen.

♦ PF7 PREVIOUS AGREEMENT – This displays the previous CNAGREE record, accordingto the FIPS code.

♦ PF8 NEXT AGREEMENT - This displays the next CNAGREE record, according to theFIPS code.

The CNAGREE Screen for Iowa

A CNAGREE screen exists for Iowa (FIPS code “19”). Changing any of Iowa’s functioncodes to an “N” effectively turns off Iowa’s ability to communicate using that particularCSENet function. This allows central office to halt certain CSENet communications in theevent of system problems or maintenance.

CNAGREE Automation

The CNAGREE screen is partially automated. If an incoming transaction is received froma state, the transaction is checked against the CNAGREE table. If the state has an “N” inthe field for that particular transaction, the CNAGREE screen is automatically updated to a“Y”. This method allows other states to begin communicating with Iowa withoutcontacting a central office worker to turn on their capabilities. This feature does not applyto MSC transactions.

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NARRATIVES Iowa Department of Human ServicesTitle 9 Child Support Administration and Location


NARRATIVES

Process: ADMIN Number: 37Text: Interstate status update received. Conference regarding administrative process held in thestate of (state) on (date), (worker-entered text).Screen:ADMIN2

Field:COURT HEARING SET

Entry:Change date and timeand A/R=A

Flag:None

Status:16

Process: ADMIN Number: 47Text: Status update sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: ADMIN Number: 68Text: Hearing regarding administrative process scheduled for (name) at (time)M. Action basedon a referral from the state of (state). The hearing will take place at the following location:(worker-entered text).Screen:ADMIN2


Entry:Valid date and time andA/R=R

Flag:15

Status:15, 22

Process: ADMIN Number: 69Text: Hearing regarding administrative process rescheduled for (name) at (time)M. Actionbased on a referral from the state of (state). The hearing will take place at the followinglocation: (worker-entered text).Screen:ADMIN2



Flag:37

Status:16, 29

Process: ADMIN Number: 129Text: Hearing regarding administrative process scheduled for (date) at (time)M. Action based onreferral from the state of (state).Screen:ADMIN2



Flag:15

Status:22, 24

93

Iowa Department of Human Services NARRATIVESTitle 9 Child Support Administration and LocationChapter J CSENet March 11, 2003

Process: ADMIN Number: 135Text: Support established by default administrative order in the ADMIN process.Screen:ADMIN2

Field:COURT HEARING

REQUESTED, SUPPORT

ESTABLISHED

Entry:N, D

Flag:None

Status:39

Process: ADMIN Number: 136Text: Support established by default judicial order in the ADMIN process.Screen:ADMIN2

Field:COURT HEARING

REQUESTED, SUPPORT

ESTABLISHED

Entry:Y, D

Flag:None

Status:39

Process: ADMIN Number: 137Text: Support established by court hearing in the ADMIN process.Screen:ADMIN2

Field:COURT HEARING

REQUESTED, SUPPORT

ESTABLISHED

Entry:Y, H

Flag:None

Status:39

Process: ADMIN Number: 138Text: Support established by consent of the parties in the ADMIN process.Screen:ADMIN2

Field:COURT HEARING

REQUESTED, SUPPORT

ESTABLISHED

Entry:Y, C

Flag:None

Status:39

Process: ADMIN Number: 141Text: ADMIN process ended on (date) because the case was dismissed by 215.1.Screen:ADMIN2

Field:ACTION DISMISSED

Entry:DIS

Flag:19

Status:31, 32

Process: ADMIN Number: 145Text: ADMIN process ended on (date) because an existing order was discovered.Screen:ADMIN2


Entry:OAE

Flag:19

Status:34, 35

94



Process: ADMIN Number: 147Text: ADMIN process ended on (date) for the following reason: (worker-entered text).Screen:ADMIN2


Entry:OTH

Flag:19

Status:37, 38

Process: ADMOD Number: 153Text: Status report generated for the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: ADPAT Number: 43Text: Copy of administrative paternity order mailed to interested parties. Action based onreferral from the state of (state).Screen:ADPAT2

Field:GENERATE ORDER, TYPE,DATE

Entry:A, PO

Flag:94

Status:13, 14

Process: ADPAT Number: 45Text: Copy of administrative paternity and support order mailed to interested parties. Actionbased on referral from the state of (state).Screen:ADPAT2


Entry:A, PS

Flag:94

Status:10, 16

Process: ADPAT Number: 47Text: Copy of judicial paternity order mailed to interested parties. Action based on referral fromthe state of (state).Screen:ADPAT2


Entry:J, PO

Flag:94

Status:13, 14

Process: ADPAT Number: 49Text: Copy of judicial paternity and support order mailed to interested parties. Action based onreferral from the state of (state).Screen:ADPAT2


Entry:J, PS

Flag:94

Status:10, 16

95


Process: ADPAT Number: 67Text: Based on referral from the state of (state), administrative paternity process ended on (date).Mother’s statement cannot be obtained because: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:MSNA

Flag:25

Status:21

Process: ADPAT Number: 69Text: Based on referral from the state of (state), administrative paternity process ended on (date).Served (name) notified of dismissal. Reason for non-coop: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

Entry:CPNC, A or Y

Flag:25

Status:23, 24

Process: ADPAT Number: 71Text: Based on referral from the state of (state), administrative paternity process ended on (date).Reason for non-coop: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:CPNC, N or Blank

Flag:25

Status:24

Process: ADPAT Number: 73Text: Based on referral from the state of (state), administrative paternity process ended on (date).Served (name) notified of dismissal. Paternity not an issue because: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:PNI, A or Y

Flag:25

Status:23, 24

96



Process: ADPAT Number: 75Text: Based on referral from the state of (state), administrative paternity process ended on (date).Paternity not an issue because: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:PNI, N or Blank

Flag:25

Status:24

Process: ADPAT Number: 77Text: Based on referral from the state of (state), administrative paternity process ended on (date).(name) cannot be located.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:NLAF

Flag:25

Status:26

Process: ADPAT Number: 79Text: Based on referral from the state of (state), administrative paternity action dismissed on(date) due to (name) excluded as the father through genetic testing.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:AFEX

Flag:25

Status:23, 28

Process: ADPAT Number: 81Text: Based on referral from the state of (state), administrative paternity action dismissed on(date) by COC.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:DIS

Flag:25

Status:30, 31

97


Process: ADPAT Number: 83Text: Based on referral from the state of (state), administrative paternity action dismissed on(date). Served (name) notified of dismissal. Action dismissed for the following reason:(worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:OTH, A or Y

Flag:25

Status:23, 24

Process: ADPAT Number: 85Text: Based on referral from the state of (state), administrative paternity process ended on (date).Action ended for the following reason: (worker-entered text).Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:OTH, N or Blank

Flag:25

Status:24

Process: ADPAT Number: 86Text: (name) contests paternity establishment on (date).Screen:ADPAT3

Field:AF CONTESTS PATERNITY,DATE

Entry:Y, valid date

Flag:29

Status:32, 33, 67

Process: ADPAT Number: 99Text: Genetic testing is scheduled for (name) on (date) at (time) at the following location:(worker-entered text).Screen:ADPAT3

Field:GENETIC TEST SET AF,COMP

Entry:Valid date and time,Blank

Flag:37

Status:54, 68

Process: ADPAT Number: 110Text: (name) failed to appear or reschedule genetic testing.Screen:ADPAT3

Field:GENETIC TEST AF COMPL,COURT HEARING

REQUESTED

Entry:N, N

Flag:45

Status:66

98



Process: ADPAT Number: 111Text: (name) failed to appear or reschedule genetic testing.Screen:ADPAT3


REQUESTED

Entry:N, Y

Flag:46

Status:66

Process: ADPAT Number: 112Text: Genetic testing for the AF IS rescheduled for (date) at (time) at the following location:(worker-entered text).Screen:ADPAT3

Field:GENETIC TEST AF COMPL

Entry:R

Flag:37

Status:68

Process: ADPAT Number: 134Text: Court hearing set for (date) at (time) against (name).Screen:ADPAT3

Field:COURT HEARING SET,COURT HEARING HELD

Entry:Date, Blank

Flag:72

Status:49, 48

Process: ADPAT Number: 161Text: Status update sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: ADPAT Number: 175Text: Based on referral from the state of (state) paternity has been established through ADPATprocess for the following child(ren): (worker-entered text).Screen:ADPAT2

Field:PATERNITY ESTABLISHED,DATE

Entry:D, C, H, and valid date

Flag:26

Status:57, 69

Process: ADPAT Number: 177Text: Support has been established through ADPAT process.Screen:ADPAT2

Field:SUPPORT ESTABLISHED,DATE

Entry:D, C, H, and valid date

Flag:93

Status:70

99


Process: ADPAT Number: 179Text: Copy of administrative order for paternity and health insurance mailed to interested parties.Action based on referral from the state of (state).Screen:ADPAT2


Entry:A, PH

Flag:94

Status:11, 57

Process: ADPAT Number: 181Text: Copy of judicial order for paternity only mailed to interested parties. Action based onreferral from the state of (state).Screen:ADPAT2


Entry:J, PH

Flag:94

Status:11, 57

Process: BONDS Number: 10Text: Status update sent to state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: CASE Number: 4Text: The following child deleted from the case: (name) (worker-entered text).Screen:CHILD

Field:NAME

Entry:PF4 Delete

Flag:None

Status:22

\

Process: CASE Number: 14Text: Case closed. (worker-entered text).Screen:CASE

Field:STATUS (A, I, C, D, H)

Entry:C

Flag:None

Status:1

Process: CASE Number: 20Text: Case transferred from (worker id) to (worker id).Screen:CASE

Field:ICAR CASE WRKR ID

Entry:Manual change, changeby case closure, or ABC

Flag:None

Status:4

100



Process: CASE Number: 21Text: Status update sent to the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: CASE Number: 178Text: Form (form name and number.) Optional paragraphs printed: (optional from text).Screen:Multiple

Field:Multiple

Entry:Generation of form

Flag:None

Status:None

Process: CASE Number: 183Text: Medical information for this employer will no longer be displayed. 90 days have passedsince termination of employment. No information has been received from the employer toindicate the coverage continued.Screen:MEDICAL

Field:POLICY NUMBER

Entry:Added by TPL

Flag:None

Status:54

Process: CASE Number: 194Text: Child (name) added to case.Screen:CHILD

Field:NAME

Entry:PF2 Add

Flag:None

Status:21

Process: CASE Number: 195Text: Child (name) has been deleted from the case.Screen:CHILD

Field:NAME

Entry:PF4 Delete

Flag:None

Status:22

Process: CASE Number: 199Text: The following child deleted from the case: (name).

Screen:CHILD

Field:NAME

Entry:PF4 Delete

Flag:None

Status:22

Process: CASE Number: 200Text: Child (name) transferred from (worker id) to (worker id).Screen:CHILD

Field:FCRU CASE WORKER

Entry:Batch update by FACS,CASE, or CHILD

Flag:None

Status:23

101


Process: CASE Number: 245Text: Current acct type changed to (acct type) for child (name).Screen:CHILD

Field:CURRENT ACCT TYPE

Entry:Batch

Flag:None

Status:25

Process: CASE Number: 252Text: The (case role)’s medical insurance policy number (policy number) provided by (name)has been added. The effective date of the policy is (date).Screen:MEDICAL

Field:POLICY NUMBER

Entry:PF2 ADD

Flag:None

Status:26

Process: CASE Number: 253Text: The following health insurance coverage provided by the (case role) terminated on (date)and the medical record was deleted: Employer: (employer name) Insurance Co: (name)Screen:MEDICAL

Field:POLICY NUMBER

Entry:PF4 Delete

Flag:None

Status:27

Process: CASE Number: 397Text: Central registry acknowledged a new interstate referral for this case from (state). Thereferral types added to the INTERSTA screen are: (referral types)Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:A, M

Flag:187

Status:None

Process: CASE Number: 398Text: An interstate referral from (state) was rejected for the following reason: (worker-enteredtext).Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:R

Flag:None

Status:None

Process: CLOSE Number: 2Text: Case closed.Screen:CASE

Field:STATUS (A/I/C/D/H)

Entry:C

Flag:2

Status:21

Process: CLOSE Number: 3Text: Case closed. Child no longer in foster care.Screen:CASE


Entry:C

Flag:2

Status:21

102



Process: CLOSE Number: 4Text: Case closed. Initiating/responding state contacted.Screen:CASE


Entry:C

Flag:2

Status:21

Process: CLOSE Number: 5Text: Case closed. No response or further information received since notice of termination wassent.Screen:CASE

Field:TERM NOTICE SENT –REASON

Entry:REQU, REQU1, GOOD

Flag:2

Status:21

Process: CLOSE Number: 13Text: Case closed based on IV-A/IV-E ‘good cause’.Screen:CASE


Entry:C

Flag:2

Status:21

Process: CLOSE Number: 14Text: Case closed. Obligee requested termination. No support arrearages assigned to the state.Information concerning request: (name).Screen:CASE

Field:TERM NOTICE SENT –REASON

Entry:REQU, REQU1, GOOD

Flag:2

Status:21

Process: CLOSE Number: 47Text: Case re-opened effective (date). (Worker-entered text).Screen:CASE


Entry:Change to A

Flag:21

Status:1

Process: CLOSE Number: 52Text: Case closed for the following reason(s): There is no longer a current support order andarrearages are under $500 or unenforceable under state law. Child has reached the age ofmajority. (worker-entered text).Screen:CASE

Field:REASON

Entry:NSOR, NSOR1,NSOR2, OR NOFC

Flag:25

Status:2

103


Process: CLOSE Number: 53Text: Case closed for the following reason(s): There is no longer a current support order andarrearages are under $500 or unenforceable under state law. Child has not reached the age ofmajority.Screen:CASE

Field:REASON

Entry:NSOR, NSOR1,NSOR2, OR NOFC

Flag:None

Status:3

Process: CLOSE Number: 54Text: Case closed because the obligor/putative father is deceased and no further action can betaken.Screen:CASE

Field:REASON

Entry:DECD

Flag:None

Status:4

Process: CLOSE Number: 55Text: Case closed because paternity cannot be established. Child is at least 18 years old andpaternity action is barred by statute of limitations.Screen:CASE

Field:REASON

Entry:AGEL

Flag:None

Status:5

Process: CLOSE Number: 56Text: Case closed because paternity cannot be established. A genetic test or court oradministrative process has excluded putative dad as father and no other putative father can beidentified.Screen:CASE

Field:REASON

Entry:EXCL

Flag:None

Status:14

Process: CLOSE Number: 57Text: Case closed because paternity cannot be established. It would not be in the best interestsof the child to establish paternity in this case.Screen:CASE

Field:REASON

Entry:NCIN

Flag:None

Status:15

Process: CLOSE Number: 58Text: Case closed because absent parent’s location is unknown and attempts to locate parent overa three-year period have been unsuccessful.Screen:CASE

Field:REASON

Entry:LOCA

Flag:None

Status:6

104



Process: CLOSE Number: 59Text: Case closed because absent parent institutionalized in a psychiatric facility. No income orassets are available for levy or attachment.Screen:CASE

Field:REASON

Entry:DISA

Flag:None

Status:7

Process: CLOSE Number: 60Text: Case closed because absent parent cannot pay support due to incarceration without parole.No income or assets are available for levy or attachment.Screen:CASE

Field:REASON

Entry:INST

Flag:None

Status:7

Process: CLOSE Number: 61Text: Case closed because absent parent cannot pay support due to medically-verified total orpermanent disability. No income or assets are available for levy or attachment.Screen:CASE

Field:REASON

Entry:PRSN

Flag:None

Status:7

Process: CLOSE Number: 62Text: Case closed because parent lives in foreign country and reciprocity with that countrycannot be established.

Screen:CASE

Field:REASON

Entry:CITZ

Flag:None

Status:8

Process: CLOSE Number: 63Text: Case closed. Requested location-only services have been provided.Screen:CASE

Field:REASON

Entry:LOCS

Flag:None

Status:9

Process: CLOSE Number: 64Text: Case closed because of request by custodial parent. There is no assignment to state ofmedical support or accrued arrearages.Screen:CASE

Field:REASON

Entry:REQU, REQU1

Flag:None

Status:10

105


Process: CLOSE Number: 65Text: Case closed because of finding of good cause based on risk of harm to the child orcaretaker relative.Screen:CASE

Field:REASON

Entry:GOOD

Flag:None

Status:11

Process: CLOSE Number: 66Text: Case closed. Unable to contact custodial parent by phone or certified letter within 30calendar days.Screen:CASE

Field:REASON

Entry:CONT

Flag:None

Status:12

Process: CLOSE Number: 67Text: Case closed due to custodial parent’s noncooperation and actions.Screen:CASE

Field:REASON

Entry:COOP, COOP1, ORCOOP2

Flag:None

Status:13

Process: CLOSE Number: 72Text: Interstate status report sent to the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: CLOSE Number: 76Text: Worker has requested case closure. No alleged father can be identified for this child afterat least one interview with the custodial party. Case will close. Information regardinginterview(s): (worker-entered text).Screen:CASE

Field:REASON

Entry:NOID

Flag:None

Status:16

Process: CLOSE Number: 79Text: Initiating state must provide information or assistance for Iowa to complete next essentialstep in establishment/enforcement. Initiating state has 6 months to provide required material,and has been notified through CSENET or status letter. Information or assistance required:(worker-entered text).Screen:CASE

Field:REASON

Entry:COOP3

Flag:29

Status:18

106



Process: CLOSE Number: 84Text: Case closed. No location for alleged father / payor for 1 year. Automated location toolsnot available due to lack of SSN.Screen:CASE

Field:REASON

Entry:LOCA1

Flag:None

Status:17

Process: CLOSE Number: 85Text: CSENET indicates (state) closed their case (other state’s case ID) for the following reason:(reason).Screen:Batch

Field:None

Entry:None

Flag:37

Status:None

Process: CONTE Number: 8Text: Warrant to arrest the payor issued (date).Screen:CONTEMPT

Field:WARRANT TO ARREST

Entry:Valid date

Flag:19

Status:27, 80

Process: CONTE Number: 17Text: Status report sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: CONTE Number: 18Text: Service on payor for contempt process successful (date).Screen:COURTORD

Field:HEARING SET

Entry:Valid date

Flag:None

Status:4, 5

Process: CONTE Number: 42Text: Contempt hearing scheduled in county (county code) for (name) at (date/time).Screen:COURTORD

Field:HEARING SET

Entry:Valid date

Flag:4, 5

Status:2

Process: CONTE Number: 53Text: Warrant to arrest the payor issued (date).Screen:COURTORD


Entry:Valid date

Flag:19

Status:14

107


Process: CONTE Number: 115Text: (state) CSENET indicates that an arrest warrant has been issued for (NCP name).Screen:Batch

Field:None

Entry:None

Flag:26

Status:None

Process: CONTE Number: 116Text: (state) CSENET indicates contempt proceedings have started.Screen:Batch

Field:None

Entry:None

Flag:27

Status:None

Process: DCO Number: 31Text: A status update regarding DCO was sent to the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: FED Number: 77Text: The certification of this obligor to the federal government for fed offsets and/or passportsanction is accurate. No changes are needed. reason: (worker-entered text).Screen:OFFSET

Field:OUTCOME

Entry:S

Flag:None

Status:6

Process: FED Number: 78Text: After checking the details of this case, the amount certified to the federal government forfed offsets and/or passport sanction should be:

PA: $ (amount) and NPA: $ (amount) REASON: (worker-entered text)Screen:OFFSET

Field:OUTCOME

Entry:D

Flag:None

Status:7

Process: FED Number: 79Text: After checking the details of this case, this obligor should not be certified for federaloffsets and/or passport sanction. The obligor will now be decertified. The reason is: (worker-entered text).Screen:OFFSET

Field:OUTCOME

Entry:D

Flag:None

Status:7

108



Process: FED Number: 104Text: (other state) notified of federal tax offset through CSENET.Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: FED Number: 105Text: CSENET indicates a federal tax intercept has been processed in (state) for $ (paymentamount) on (date of posting).Screen:Batch

Field:None

Entry:None

Flag:32

Status:None

Process: FED Number: 108Text: Status sent to state of (state) for federal tax offset.Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 32Text: Status update sent to the state of (state) for (referral type).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 49Text: Status request sent to the local IV-D office in the state of (state). Requested the following:(worker-entered text).Screen:INTERST2

Field:REQ/NTC SENT ON STATUS

Entry:SEND

Flag:19

Status:27

Process: INTER Number: 50Text: Status request sent to the interstate central registry of the state of (state). Requested thefollowing: (worker-entered text).Screen:INTERST2


Entry:SEND

Flag:19

Status:27

109


Process: INTER Number: 56Text: Response to status request sent to the local IV-D office in the state of . The followingresponse was provided: (worker-entered text).Screen:INTERST2

Field:RESP PROV – STATUS

Entry:SEND

Flag:23

Status:28

Process: INTER Number: 57Text: Response to status request sent to the interstate central registry of the state of (state). Thefollowing response was provided: (worker-entered text).Screen:INTERST2


Entry:SEND

Flag:23

Status:28

Process: INTER Number: 64Text: Response to interstate transmittal #2 request sent to the local IV-D office in the state of(state). Provided the following: (worker-entered text).Screen:INTERST2


Entry:SEND

Flag:28

Status:28

Process: INTER Number: 65Text: Response to interstate transmittal #2 request sent to the interstate central registry of thestate of (state). Provided the following: (worker-entered text).Screen:INTERST2

Field:RESP PROV – STATIS

Entry:SEND

Flag:28

Status:28

Process: INTER Number: 72Text: Interstate transmittal #2 - Document filed - Sent to the local IV-D office in the state of(state).Screen:INTERST2

Field:DOCUMENT FILED

Entry:SEND

Flag:None

Status:29

Process: INTER Number: 73Text: Interstate transmittal #2 - Document filed - Sent to the interstate central registry of the stateof (state).Screen:INTERST2


Entry:SEND

Flag:None

Status:29

110



Process: INTER Number: 81Text: Interstate transmittal #2 - Change of payee/redirection sent to the local IV-D office in thestate of (state).Screen:INTERST2

Field:CHG/REDIRECT

Entry:SEND

Flag:None

Status:30

Process: INTER Number: 82Text: Interstate transmittal #2 - Change of payee/redirection sent to the interstate central registryof the state of (state).Screen:INTERST2

Field:CHG/REDIRECT

Entry:SEND

Flag:None

Status:30

Process: INTER Number: 86Text: Interstate transmittal #2 - Notice of case forwarding - Sent to the state of (state) on (date).Screen:INTERST2

Field:NOTICE OF CASE FWD

Entry:SEND

Flag:None

Status:31

Process: INTER Number: 181Text: Court order summary information was requested from (state) through CSENET for theother state’s following case ID (case id).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 182Text: Request for court order summary information from (state) through CSENET unsuccessful.CSENET order information is not available for the following other state’ case (case id).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 183Text: Court order summary information received from (state) through CSENET for the followingother state’s case ID (other state’s case id).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

111


Process: INTER Number: 184Text: Certified copy of CSENET court order not requested.Screen:Batch

Field:None

Entry:None

Flag:88

Status:None

Process: INTER Number: 185Text: Certified copy of court order and payment history automatically requested from (state) forother state’s case ID (case id) for court order number (court num) through CSENET.Screen:Batch

Field:None

Entry:None

Flag:92

Status:None

Process: INTER Number: 186Text: Blank narrative used to generate status 22.Screen:REGIST

Field:ICIS CO NUMBER, ORDER

DATE, COUNTY NUMBER

Entry:Valid entries

Flag:None

Status:22

Process: INTER Number: 187Text: Blank narrative used to generate status 23.Screen:DCO2

Field:DCO ORDER #

Entry:Valid Entry

Flag:None

Status:23

Process: INTER Number: 188Text: Interstate acknowledgement received through CSENET (state) for referral. Additionalinformation is needed to proceed for (other state’s case ID).Screen:Batch

Field:None

Entry:None

Flag:93

Status:None

Process: INTER Number: 189Text: Interstate acknowledgement received through CSENET (state) for referral. No additionalinformation is needed to proceed for other state’s case ID (other state’s ID).Screen:Batch

Field:None

Entry:None

Flag:94

Status:None

112



Process: INTER Number: 190Text: (state) indicates that documents have been filed for other state’s case ID (other state’s caseID). The interstate referral type is (CSENet Function Code).Screen:Batch

Field:None

Entry:None

Flag:95

Status:None

Process: INTER Number: 191Text: CSENET indicates that (state) changed case numbers. Old case number (previous case ID)has been changed to (new case ID).Screen:Batch

Field:None

Entry:None

Flag:96

Status:None

Process: INTER Number: 192Text: (state) CSENET indicates that a court order has been registered: (court order number).Screen:Batch

Field:None

Entry:None

Flag:103

Status:None

Process: INTER Number: 193Text: (state) CSENET indicates that there is a new controlling order, (court order number).Screen:Batch

Field:None

Entry:None

Flag:104

Status:None

Process: INTER Number: 194Text: (state) CSENET requests current status.Screen:Batch

Field:None

Entry:None

Flag:105

Status:None

Process: INTER Number: 195Text: (state) CSENET is sending a status update for other states case ID (other state’s ID).Screen:Batch

Field:None

Entry:None

Flag:106

Status:None

Process: INTER Number: 196Text: (state) CSENET is forwarding their case (other state’s case ID).Screen:Batch

Field:None

Entry:None

Flag:107

Status:None

113


Process: INTER Number: 200Text: (state) CSENET indicates that the support order request has been denied.Screen:Batch

Field:None

Entry:None

Flag:111

Status:None

Process: INTER Number: 201Text: (state) CSENET indicates that the support order was not established.Screen:Batch

Field:None

Entry:None

Flag:112

Status:None

Process: INTER Number: 202Text: (state) CSENET sends notice of an upcoming hearing.Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 203Text: (state) CSENET requests genetic test results.Screen:Batch

Field:None

Entry:None

Flag:113

Status:None

Process: INTER Number: 204Text: (state) CSENET has scheduled a genetic test for (AP name).Screen:Batch

Field:None

Entry:None

Flag:114

Status:None

Process: INTER Number: 205Text: (source code) has scheduled a paternity hearing for (AP name).Screen:Batch

Field:None

Entry:None

Flag:115

Status:None

Process: INTER Number: 206Text: (state) CSENET indicates that (AP name) did not show up for a paternity court hearing.Screen:Batch

Field:None

Entry:None

Flag:116

Status:None

114



Process: INTER Number: 207Text: (state) CSENET indicates that (AP name) did not show up for genetic testing.Screen:Batch

Field:None

Entry:None

Flag:117

Status:None

Process: INTER Number: 208Text: (state) CSENET indicates that (AP name) has denied paternity.Screen:Batch

Field:None

Entry:None

Flag:118

Status:None

Process: INTER Number: 209Text: (state) CSENET indicates that paternity has been established with a support order for (NCPname).Screen:Batch

Field:None

Entry:None

Flag:119

Status:None

Process: INTER Number: 210Text: (state) CSENET indicates that paternity has been established without a support order for(NCP name).Screen:Batch

Field:None

Entry:None

Flag:120

Status:None

Process: INTER Number: 211Text: (state) CSENET indicates that paternity has been established administratively without asupport order for (NCP name).Screen:Batch

Field:None

Entry:None

Flag:121

Status:None

Process: INTER Number: 212Text: (state) CSENET indicates that the paternity request has been denied.Screen:Batch

Field:None

Entry:None

Flag:122

Status:None

Process: INTER Number: 213Text: (state) CSENET indicates that paternity was not established for (AP name).Screen:Batch

Field:None

Entry:None

Flag:123

Status:None

115


Process: INTER Number: 214Text: (state) CSENET indicates that the case has been dismissed without prejudice.Screen:Batch

Field:None

Entry:None

Flag:124

Status:None

Process: INTER Number: 215Text: (state) CSENET indicates that the defendant/respondent has been ordered to pay othercosts.Screen:Batch

Field:None

Entry:None

Flag:125

Status:None

Process: INTER Number: 216Text: (state) CSENET indicates that the defendant/respondent is parent and owes duty.Screen:Batch

Field:None

Entry:None

Flag:126

Status:None

Process: INTER Number: 217Text: (state) CSENET indicates that the defendant/respondent is ordered to provide support.Screen:Batch

Field:None

Entry:None

Flag:127

Status:None

Process: INTER Number: 218Text: (state) CSENET indicates that the AP did not show for support order hearing.Screen:Batch

Field:None

Entry:None

Flag:128

Status:None

Process: INTER Number: 219Text: (state) CSENET indicates that a support order hearing has been scheduled.Screen:Batch

Field:None

Entry:None

Flag:129

Status:None

Process: INTER Number: 220Text: (state) CSENET indicates that an order has been issued/confirmed.Screen:Batch

Field:None

Entry:None

Flag:130

Status:None

116



Process: INTER Number: 221Text: (state) CSENET indicates that an administrative tax review is complete and the challengehas been upheld for case for the other state’s case (other state’s case ID).Screen:Batch

Field:None

Entry:None

Flag:131

Status:None

Process: INTER Number: 222Text: (state) CSENET indicates that an administrative tax review is complete and the challengewas not upheld for the other state’s case (other state’s ID).Screen:Batch

Field:None

Entry:None

Flag:132

Status:None

Process: INTER Number: 223Text: (state) CSENET is sending notice of arrearage reconciliation/ determination of sum-certainfor the other state’s case (other state’s ID).Screen:Batch

Field:None

Entry:None

Flag:133

Status:None

Process: INTER Number: 224Text: (state) CSENET indicates that their review and modification is warranted for the otherstate’s case (other state’s case ID).Screen:Batch

Field:None

Entry:None

Flag:134

Status:None

Process: INTER Number: 225Text: (state) CSENET indicates that their review and modification is not warranted for otherstate’s case (other state’s case id).

Screen:Batch

Field:None

Entry:None

Flag:135

Status:None

Process: INTER Number: 226Text: (state) CSENET indicates that the support order has been modified for case (other state’scase id).Screen:Batch

Field:None

Entry:None

Flag:136

Status:None

117


Process: INTER Number: 227Text: (state) CSENET has added medical insurance for case ID (other state’s case id). Thecarrier name is (carrier name) and the policy number is (policy number).Screen:Batch

Field:None

Entry:None

Flag:137

Status:None

Process: INTER Number: 228Text: (state) CSENET has deleted medical insurance for case ID (other state’s case id). Thecarrier name is (carrier name) and the policy number is (policy #).Screen:Batch

Field:None

Entry:None

Flag:138

Status:None

Process: INTER Number: 234Text: (state) CSENET indicates that a support order has been issued/confirmed.Screen:Batch

Field:None

Entry:None

Flag:139

Status:None

Process: INTER Number: 235Text: Central registry acknowledged a new interstate referral for this case from (other state).The referral types added to the INTERSTA screen are:

(referral type 1, 2, 3).Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:A

Flag:142

Status:None

Process: INTER Number: 236Text: Transmittal form #1 referral acknowledgment sent to (state) for the following other state’scase ID: (other state’s case ID). Additional documents requested.Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:M

Flag:None

Status:None

Process: INTER Number: 237Text: Additional documents to complete an interstate referral from (state) for case (other state’scase ID) have not been received in 30 days. A status letter and CSENET reminder will generateto the other state.Screen:INTERSTA

Field:ACKNLDGMENT RCVD

Entry:None received in 30days

Flag:None

Status:32

118






Flag:None

Status:33




Flag:None

Status:34

Process: INTER Number: 242Text: A CSENET reminder was received from (state) for (function code). The reminder statesthat (state) has not received a response/acknowledgment to their interstate referral.Screen:Batch

Field:None

Entry:None

Flag:143

Status:None

Process: INTER Number: 243Text: (state) CSENET indicates a change in their payment mailing address for case (other state’sID) as follows:

(address line 1)(address line 2)(city, state, zip)Screen:Batch

Field:None

Entry:None

Flag:144

Status:None

Process: INTER Number: 244Text: Worker plans to provide the following additional documents to (other state) to completethe interstate referral by (date entered):

(worker-entered text).Screen:INTERSTA

Field:ACKNLDGMENT SENT

Entry:Valid Date

Flag:None

Status:37

119


Process: INTER Number: 245Text: CSENET referral acknowledgment sent to (state) for the following other state’s case ID:(other state’s case id). Additional documents requested.Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:M

Flag:None

Status:None

Process: INTER Number: 246Text: An interstate referral was received from (state) and was rejected for the following reason:(worker-entered text).Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:R

Flag:None

Status:None

Process: INTER Number: 252Text: This is a blank narrative used to issue status 38.Screen:REGIST


Entry:Change date/time, R

Flag:None

Status:38

Process: INTER Number: 253Text: This is a blank narrative used to issue status 39.Screen:REGIST


Entry:Valid date/time

Flag:253

Status:39

Process: INTER Number: 258Text: Interstate reconciliation indicates an incorrect initiating/responding case match with (state),case ID (other state’s case ID).Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 259Text: Interstate reconciliation indicates an incorrect responding/responding case match with(state), case ID (other state’s case ID).Screen:BATCH

Field:None

Entry:None

Flag:154

Status:None

120



Process: INTER Number: 260Text: Interstate reconciliation indicates an incorrect initiating/initiating case match with (state),case ID (other state’s case ID).Screen:BATCH

Field:None

Entry:None

Flag:155

Status:None

Process: INTER Number: 261Text: Interstate reconciliation indicates there is no matching record in (state), for this ICAR case.Screen:BATCH

Field:None

Entry:None

Flag:156

Status:

Process: INTER Number: 262Text: Interstate reconciliation added a case ID for (state) to an existing interstate screen. Thenew case ID is: (other state’s case ID).Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 263Text: Interstate reconciliation received the following information from FIPS (fips). Discrepancyfound on INTERSTA screen. Other state’s case ID: (other state’s case ID) ncp name/ssn: (ncpname) (ncp ssn) cp name/ssn: (cp name) (cp ssn)Screen:BATCH

Field:None

Entry:None

Flag:157

Status:None

Process: INTER Number: 264Text: Interstate reconciliation received the following information from state (state). Nodiscrepancies found on INTERSTA screen. Other state’s case ID: (other state’s case ID) ncpname/ssn: (ncp name) (ncp ssn) cp name/ssn: (cp name) (cp ssn)Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 266Text: Interstate reconciliation indicates a correct case match with (state), case ID: (other state’scase ID) IA is the initiating state. Unknown what other state’s status is.Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

121


Process: INTER Number: 267Text: Interstate reconciliation indicates a correct case match with (state), case ID: (other state’scase ID) IA is the responding state. Unknown what other state’s role is.Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

Process: INTER Number: 268Text: Interstate reconciliation changed a case ID for (state) on an existing INTERSTATE screen,old case ID was: (other state’s previous case ID).New case ID is: (other state’s new case ID).Screen:BATCH

Field:None

Entry:None

Flag:None

Status:None

Process: IWO Number: 47Text: Status sent to the initiating state of (state) concerning the mailing of the IWO.Screen:IWO

Field:GEN NOTICE

Entry:Y

Flag:None

Status:2

Process: IWO Number: 206Text: (state) CSENET indicates that an IWO has been established.Screen:Batch

Field:None

Entry:None

Flag:54

Status:None

Process: LIENS Number: 1Text: Notice of lien form sent to (state) for the following property: (worker-entered text).Screen:LIEN

Field:LIEN ISSUED TO

Entry:State Code

Flag:1

Status:1

Process: LIENS Number: 5Text: Status sent to state of (state) for liens.Screen:None

Field:None

Entry:None

Flag:None

Status:None

122



Process: LISAN Number: 20Text: Status sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 2Text: Employer verification received (date). Employer is (name, address).

Screen:EMPVER

Field:VERIFIED

Entry:Y

Flag:15

Status:1

Process: LOC Number: 5Text: Employer located in another state. This case may be referred to another state for handling.Screen:EMPVER

Field:VERIFIED

Entry:Y

Flag:15, 4

Status:2

Process: LOC Number: 10Text: Postal response verified address is valid (address).Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:5

Process: LOC Number: 18Text: Interstate contact agency in (state) informed of new verified address.Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 19Text: Interstate contact agency in (state) Informed of new verified address.Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 20Text: Interstate contact agency in (state) advised of the postal response.Screen:None

Field:None

Entry:None

Flag:None

Status:None

123


Process: LOC Number: 21Text: Interstate contact agency in (state) informed of employer response.Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 22Text: Interstate contact agency in (state) informed of new employer.Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 44Text: Status update sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 100Text: Interstate contact agency in initiating state of (state) informed of new home address for theabsent parent.Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:15

Process: LOC Number: 101Text: Interstate contact agency in initiating state of (state) informed of new mailing address forthe absent parent.Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:16

Process: LOC Number: 102Text: Interstate contact agency in responding state of (state) informed of new home address forthe absent parent.Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:17

Process: LOC Number: 103Text: Interstate contact agency in responding state of (state) informed of new mailing address forthe absent parent.Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:18

124



Process: LOC Number: 178Text: The non-custodial parent’s out of state address has been verified. The address is:Screen:ADDVER

Field:VERIFIED

Entry:Y

Flag:None

Status:19

Process: LOC Number: 279Text: Address received from (source code) for (name), (ssn).Screen:Batch

Field:None

Entry:None

Flag:109

Status:None

Process: LOC Number: 280Text: Employer received from (source code) for (name), (ssn).Screen:Batch

Field:None

Entry:None

Flag:110

Status:None

Process: LOC Number: 281Text: Demographic information was added to (name) SSN: (ssn) by CSENET (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 298Text: SPLS/CSENET QUICK LOCATE SENT TO (up to five states) for (name).Screen:LOCATEPAYEE2

Field:SPLS/QUICK LOC

Entry:Valid State Code (non-Iowa)

Flag:None

Status:None

Process: LOC Number: 299Text: (source code) Returned the last known address for (name):

(addr line 1, line 2, city, state, zip)Screen:Batch

Field:None

Entry:None

Flag:116

Status:None

Process: LOC Number: 300Text: CSENET quick locate sent to (state) as a result of information received from the FCR. For(name) SSN: (ssn).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

125


Process: LOC Number: 301Text: CSENET transaction received as a result of a quick locate request. No new informationreceived. ICAR not updated.Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: LOC Number: 302Text: (source code) returned the last known employer for (name):

(employer name, addr line 1, line 2, city, state, zip)Screen:Batch

Field:None

Entry:None

Flag:117

Status:None

Process: LOC Number: 303Text: (source code) returned birthdate (birth date) for (name), (ssn).Screen:Batch

Field:None

Entry:None

Flag:118

Status:None

Process: LOC Number: 304Text: (source code) returned an insurance carrier and policy number for (person name):(insurance carrier), (policy number)Screen:Batch

Field:None

Entry:None

Flag:119

Status:None

Process: LOC Number: 305Text: (source code) indicates that (name) is deceased.Screen:Batch

Field:None

Entry:None

Flag:121

Status:None

Process: MIW Number: 42Text: Status sent to initiating state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

126



Process: PAT Number: 32Text: Status update sent to state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: PAT Number: 244Text: Paternity hearing rescheduled on (date) based on a referral from the state of (state) on(date).Screen:PATEST3

Field:HEARING SET, HEARING

HELD

Entry:Change time/date, R

Flag:94, 95

Status:74

Process: PAT Number: 245Text: Paternity hearing scheduled on (date) based on a referral received from the state of (state)on (date).Screen:PATEST3


HELD


Flag:71, 72

Status:74

Process: REGST Number: 23Text: Status update regarding registration was sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: REV Number: 12Text: Review ended (form 470-3251 generated). This order is not appropriate for R&A because:(deny reason code).Screen:REVIEW1

Field:REVIEW APPROPRIATE,DEN REASON

Entry:N, not OTH

Flag:70

Status:98

Process: REV Number: 85Text: Judicial order filed for R&A on (date).Screen:REVIEW3

Field:ORDER FILED

Entry:Y

Flag:58, 59

Status:99

127


Process: REV Number: 110Text: Status update generated for the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: REV Number: 115Text: Blank narrative used to issue status 98.Screen:REVIEW1

Field:REVIEW APPROPRIATE

Entry:N

Flag:14

Status:98

Process: REV Number: 118Text: Judicial order filed for R & A on (date).Screen:REVIEW 4

Field:ORDER FILED

Entry:Y with single order

Flag:59, 60

Status:99

Process: REV Number: 139Text: Administrative REV & ADJ order to adjust child support obligation filed with the court on(date).Screen:REVIEW4

Field:ORDER FILED

Entry:Y with multiple orders

Flag:47, 48

Status:99

Process: REV Number: 159Text: This order is not appropriate for R&A because (worker-entered text).Screen:REVIEW1

Field:REVIEW APPROPRIATE,DEN REASON

Entry:N, OTH

Flag:70

Status:98

Process: REV Number: 172Text: CSRU has determined order appropriate for review and will proceed with R & A process.Screen:REVIEW1


Entry:Y

Flag:91

Status:97

Process: REV Number: 79Text: Hearing for R&A has been rescheduled for (date) at (time).Screen:REVIEW4


HELD


Flag:53

Status:94

128



Process: REV Number: 110Text: Status update generated for the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: REV Number: 193Text: Blank narrative used to issue status 95.Screen:REVIEW4

Field:HEARING SET


Flag:None

Status:95

Process: SECEN Number: 3Text: Status update sent to the state of (state).Screen:None

Field:None

Entry:None

Flag:None

Status:None

Process: SECEN Number: 96Text: (source code) indicates that a lien has been established against (property type) for (NCPname).Screen:Batch

Field:None

Entry:None

Flag:24

Status:None

Process: SKEMP Number: 22Text: Interstate status report sent to state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: STT Number: 16Text: Status update sent to the state of (state) for state tax offset, STT001.Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: STT Number: 41Text: (other state) notified of state tax offset through CSENET.Screen:Batch

Field:None

Entry:None

Flag:None

Status:4

129


Process: STT Number: 42Text: CSENET indicates a state tax intercept has been processed in (state) for $ (paymentamount) on (date of posting).Screen:Batch

Field:None

Entry:None

Flag:15

Status:None

Process: URESA Number: 78Text: A court hearing regarding the establishment of a support obligation through URESA basedon referral received from the state of (state) is scheduled for (date) at (time).Screen:URESA2

Field:HEARING SET


Flag:27, 28

Status:27

Process: URESA Number: 79Text: A court hearing regarding the registration of a support order through URESA based on areferral from the state of (state) is scheduled for (date) at (time).Screen:URESA2

Field:HEARING SET


Flag:29, 30

Status:28

Process: URESA Number: 138Text: Status update sent to the state of (state).Screen:Batch

Field:None

Entry:None

Flag:None

Status:None

Process: URESA Number: 144Text: A court hearing regarding the establishment of a support obligation through URESA isrescheduled for (date) at (time) based on a referral received from the state of (state).Screen:URESA


HELD

Entry:Valid date/time, R

Flag:27, 28

Status:65

Process: URESA Number: 145Text: A court hearing regarding the registration of a support order through URESA isrescheduled for (date) at (time) based on a referral received from the state of (state).Screen:URESA


HELD


Flag:29, 30

Status:66

130

CALENDAR FLAGS Iowa Department of Human ServicesTitle 9 Child Support Administration and Location


CALENDAR FLAGS

Process: CASE Number: 184Text: A CSENET text message received from the following state. Access messages screen toread it.Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: CASE Number: 187Text: A new interstate referral has been acknowledged by central registry for this case. Pleasereview the INTERSTA screen and begin the appropriate action.Screen:REFERRAL

Field:ACKNOWLEDGE

Entry:A, M

Narrative:397

Status:None

Process: CLOSE Number: 37Text: CSENET indicates an interstate case closed in the following state.

(state)

(other state’s case id)

(reason)Screen:Batch

Field:None

Entry:None

Narrative:85

Status:None

Process: CLOSE Number: 38Text: The status has been changed for a case in another state. The case is now (o)pen or(c)losed. Contact the other state for more information if needed.

(state)


(Open or Closed)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

131

Iowa Department of Human Services CALENDAR FLAGSTitle 9 Child Support Administration and LocationChapter J CSENet March 11, 2003

Process: CONTE Number: 26Text: CSENET indicates that an arrest warrant has been issued in the following state for thefollowing person:

(other state) (NCP name)Screen:Batch

Field:None

Entry:None

Narrative:115

Status:None

Process: CONTE Number: 27Text: CSENET indicates that contempt proceedings have started in the following state:Screen:Batch

Field:None

Entry:None

Narrative:116

Status:None

Process: FED Number: 32Text: A federal tax intercept has been processed in the following state. Update ICAR with oftpayment.

(state)

(payment amount)

(date of posting)Screen:Batch

Field:None

Entry:None

Narrative:105

Status:None

Process: INTER Number: 88Text: Court summary information received through CSENET. Copies of court order were notautomatically requested. Review COURTSUM screen and request copies using TF3 if needed.

(other state)

(other state’s CO #)Screen:Batch

Field:None

Entry:None

Narrative:184

Status:None

Process: INTER Number: 89Text: COURTSUM screen indicates a likely chance of an interstate case. CSENET recommendsmanually sending transmittal form #3 to request certified documents to the state below.

(state)

(court order number)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

132



Process: INTER Number: 92Text: CSENET requested copy of court order and payment records 60 days ago for the courtorder number listed below. Check to see if it has been received and take the next appropriatecase action.Screen:Batch

Field:None

Entry:None

Narrative:185

Status:None

Process: INTER Number: 93Text: Interstate acknowledgment received through CSENET for referral. Additional informationis needed to proceed.

(other state’s FIPS)


(other state’s worker name)

(other state’s worker phone)Screen:Batch

Field:None

Entry:None

Narrative:188

Status:None

Process: INTER Number: 94Text: Interstate acknowledgment received through CSENET for referral. No additionalinformation is needed to proceed.

(other state’s FIPS)


(other state’s worker name)

(other state’s worker phone)Screen:Batch

Field:None

Entry:None

Narrative:189

Status:None

Process: INTER Number: 95Text: CSENET indicates that documents have been filed in the following state for case id below.


(other state)

(REFERRAL TYPE CODE – EST, ENF, PAT)Screen:Batch

Field:None

Entry:None

Narrative:190

Status:None

133


Process: INTER Number: 96Text: The following state changed its case number. Listed below is the old case numberfollowed by the new case number. Refer any correspondence to this new number.

(state)

(previous case id)

(new case id)Screen:Batch

Field:None

Entry:None

Narrative:191

Status:None

Process: INTER Number: 97Text: CSENET indicates the following state added a participant to its case. Contact other statefor more information:

(state)


(participant name)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 98Text: CSENET indicates the following state has removed a participant from its case. Contactother state for more information.

(state)


(participant)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

134



Process: INTER Number: 99Text: CSENET indicates the following state has changed the payee on their case. Contact otherstate for more information. The date has been entered on INTERST2. The new payee is listedbelow.

(state)


(participant name)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 100Text: CSENET indicates the following state changed its case type. Contact the other state ifmore information is needed.

(state)


(New Case Type)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 102Text: CSENET indicates the caseworker for the following case in another state has changed.Check with the other state for details.

(other state)

(other state’s case id)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 103Text: CSENET indicates that the following court order has been registered in the state below.

(other state)


Field:None

Entry:None

Narrative:192

Status:None

135


Process: INTER Number: 104Text: CSENET indicates that a new controlling order has been determined in the following state:

(other state)


Field:None

Entry:None

Narrative:193

Status:None

Process: INTER Number: 105Text: CSENET indicates the following state requests the current status. The appropriate fieldshave been entered on the INTERST2 screen.Screen:Batch

Field:None

Entry:None

Narrative:194

Status:None

Process: INTER Number: 106Text: CSENET indicates that the following state will be sending a status update. The properdate has been entered on the INTERST2 screen.

(other state)


Field:None

Entry:None

Narrative:195

Status:None

Process: INTER Number: 107Text: CSENET indicates that the following state is planning to forward its case.

(other state)


Field:None

Entry:None

Narrative:196

Status:None

Process: INTER Number: 111Text: CSENET indicates that the support order request has been denied by the following state:

(other state)Screen:Batch

Field:None

Entry:None

Narrative:200

Status:None

136



Process: INTER Number: 112Text: CSENET indicates that the following state did not establish a support order. Theappropriate entries have been made to the UIFSA3 screen.


Field:None

Entry:None

Narrative:201

Status:None

Process: INTER Number: 113Text: CSENET indicates the following state is requesting the genetic test results.


Field:None

Entry:None

Narrative:203

Status:None

Process: INTER Number: 114Text: CSENET indicates the following state has scheduled a genetic test for the following absentparent.

(other state)

(AP name)Screen:Batch

Field:None

Entry:None

Narrative:204

Status:None

Process: INTER Number: 115Text: CSENET indicates the following state has scheduled a paternity hearing for the followingAP.

(other state)


Field:None

Entry:None

Narrative:205

Status:None

Process: INTER Number: 116Text: CSENET indicates the following person did not show for a paternity court hearing.

(other state)


Field:None

Entry:None

Narrative:206

Status:None

137


Process: INTER Number: 117Text: CSENET indicates the following person did not show for genetic testing.

(other state)


Field:None

Entry:None

Narrative:207

Status:None

Process: INTER Number: 118Text: CSENET indicates that the following person has denied paternity:

(other state)


Field:None

Entry:None

Narrative:208

Status:None

Process: INTER Number: 119Text: CSENET indicates that paternity has been established with a support order for thefollowing person. The appropriate fields have been populated on the UIFSA3 screen.

(other state)

(NCP name)Screen:Batch

Field:None

Entry:None

Narrative:209

Status:None

Process: INTER Number: 120Text: CSENET indicates that paternity has been established without a support order for thefollowing person. The appropriate fields have been populated on the UIFSA3 screen.

(other state)


Field:None

Entry:None

Narrative:210

Status:None

138



Process: INTER Number: 121Text: CSENET indicates that paternity has been established administratively without a supportorder for the following person.

(other state)


Field:None

Entry:None

Narrative:211

Status:None

Process: INTER Number: 122Text: CSENET indicates that the paternity request has been denied by the following state:


Field:None

Entry:None

Narrative:212

Status:None

Process: INTER Number: 123Text: CSENET indicates that paternity was not established for the following person. Theappropriate fields have been updated on the UIFSA3 screen.

(other state)


Field:None

Entry:None

Narrative:213

Status:None

Process: INTER Number: 124Text: CSENET indicates that the case has been dismissed without prejudice in the followingstate:


Field:None

Entry:None

Narrative:214

Status:None

Process: INTER Number: 125Text: CSENET indicates that the defendant/respondent has been ordered to pay other costs in thefollowing state:


Field:None

Entry:None

Narrative:215

Status:None

139


Process: INTER Number: 126Text: CSENET indicates that the defendant/respondent is parent and owes duty in the followingstate:


Field:None

Entry:None

Narrative:216

Status:None

Process: INTER Number: 127Text: CSENET indicates that the defendant/respondent is ordered to pay in the following state:


Field:None

Entry:None

Narrative:217

Status:None

Process: INTER Number: 128Text: CSENET indicates that the AP did not show for support order hearing in the followingstate:


Field:None

Entry:None

Narrative:218

Status:None

Process: INTER Number: 129Text: CSENET indicates that a support order hearing has been scheduled in the following state:


Field:None

Entry:None

Narrative:219

Status:None

Process: INTER Number: 130Text: CSENET indicates that an order has been issued/confirmed in the following state:


Field:None

Entry:None

Narrative:220

Status:None

140



Process: INTER Number: 131Text: CSENET indicates that administrative tax review is complete and the challenge has beenupheld in the following state and case. The admin tax review field has been updated on theINTERST4 screen.

(other state)

(other state’s case ID)Screen:Batch

Field:None

Entry:None

Narrative:221

Status:None

Process: INTER Number: 132Text: CSENET indicates that administrative tax review is complete and the challenge was notupheld in the following state and case. The admin tax review field has been updated on theINTERST4 screen.

(other state)


Field:None

Entry:None

Narrative:222

Status:None

Process: INTER Number: 133Text: CSENET indicates that the following state is providing Iowa a notice of arrearagereconciliation/determination of sum-certain for the following other state’s case:

(other state)


Field:None

Entry:None

Narrative:223

Status:None

Process: INTER Number: 134Text: CSENET indicates that the following state’s review and modification is warranted for theother state’s case below.

(other state)


Field:None

Entry:None

Narrative:224

Status:None

141


Process: INTER Number: 135Text: CSENET indicates that the following state’s review and modification is not warranted forthe other state’s case:

(other state)


Field:None

Entry:None

Narrative:225

Status:None

Process: INTER Number: 136Text: CSENET indicates that the support order has been modified for the following state andcase ID.

(other state)


Field:None

Entry:None

Narrative:226

Status:None

Process: INTER Number: 137Text: CSENET indicates that the following state has added medical insurance. The state, casenumber, carrier name and policy number are listed below.

(other state)

other state’s case ID)

(carrier name)

(policy number)Screen:Batch

Field:None

Entry:None

Narrative:227

Status:None

Process: INTER Number: 138Text: CSENET indicates that the following state has deleted medical insurance. The state, casenumber, carrier name and policy number are listed below.

(other state)

other state’s case ID)

(carrier name)


Field:None

Entry:None

Narrative:228

Status:None

142



Process: INTER Number: 139Text: CSENET indicates that an order has been issued/confirmed in the following state:


Field:None

Entry:None

Narrative:234

Status:None

Process: INTER Number: 140Text: CSENET added a new referral. Please review. Central registry number:

(central registry number)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 141Text: CSENET modified an existing referral screen. Please review. Central registry number:

(central registry number)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 142Text: A new interstate referral has been acknowledged by central registry for this case. Pleasereview the INTERSTA screen and begin the appropriate action.

(other state)

(referral type 1)

(referral type 2)

(referral type 3)Screen:Batch

Field:None

Entry:None

Narrative:235

Status:None

143


Process: INTER Number: 143Text: A reminder was received through CSENET indicating that the following state has notreceived a response or acknowledgment to their interstate referral request.

(state)

(function code)

other state’s case ID)Screen:Batch

Field:None

Entry:None

Narrative:242

Status:None

Process: INTER Number: 144Text: CSENET indicates a new payment mailing address for their interstate case number. Checknarrative for address to send payments to.

(other state’s case ID)


Field:None

Entry:None

Narrative:243

Status:None

Process: INTER Number: 145Text: CSENET received notice from the following state of an upcoming hearing. Contact thestate for more information if necessary.

(other state’s abbreviation)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 146Text: CSENET indicates that the following state has not received all requiredattachments/documents. Please contact the other state.

(state)


Field:None

Entry:None

Narrative:None

Status:None

144



Process: INTER Number: 147Text: Additional documents should have been sent by today to the state below to complete thereferral. If they have not been mailed, enter a new date in the addl. documents provided field onthe INTERSTA screen.

(state)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 148Text: Please provide the additional documents needed to complete the referral to the followingstate and update the addl. documents provided field on the INTERSTA screen.

(state)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 152Text: Please check to see if the following state provided the additional documents we requestedto complete the incoming interstate referral.

(central registry #)Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 154Text: Interstate reconciliation information indicates our responding case matches a respondingcase in another state. One should be initiating and the other responding. Contact this state.Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 155Text: Interstate reconciliation shows our initiating case matches an initiating case in anotherstate. One should be initiating and the other responding. Contact this state.Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

145


Process: INTER Number: 156Text: Interstate reconciliation information indicates there is not a case in the following state thatmatches our INTERSTA screen. Please contact the other state’s central registry.Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: INTER Number: 157Text: Interstate case reconciliation information received. Please update the case with thefollowing information if valid: Fips, case ID, NCP name and SSN, CP name and SSN.Screen:Batch

Field:None

Entry:None

Narrative:None

Status:None

Process: IWO Number: 54Text: CSENET indicates that an IWO has been established in the following state:


Field:None

Entry:None

Narrative:206

Status:None

Process: LOC Number: 109Text: Payee address received. Attempt to verify and update only if a private collection agency isnot associated with the case.Screen:Batch

Field:None

Entry:None

Narrative:279

Status:None

Process: LOC Number: 110Text: New employer information received for payee.Screen:Batch

Field:None

Entry:None

Narrative:280

Status:None

Process: LOC Number: 116Text: Last known address found which might assist location efforts. Check narrative for details.Screen:Batch

Field:None

Entry:None

Narrative:299

Status:None

146



Process: LOC Number: 117Text: Last known employer found which might assist location efforts. Check narrative fordetails.

(name)Screen:Batch

Field:None

Entry:None

Narrative:302

Status:None

Process: LOC Number: 118Text: CSENET returned the following possible date of birth. Please see narrative and update ifvalid (date of birth)(name)(ssn)Screen:Batch

Field:None

Entry:None

Narrative:303

Status:None

Process: LOC Number: 119Text: CSENET returned the following insurance information. Verify coverage and enter ontoICAR appropriately.

(name)

(employer)

(insurance carrier)


Field:None

Entry:None

Narrative:304

Status:None

Process: LOC Number: 121Text: CSENET indicates the following locate person is recorded as deceased in the followingstate:

(name)

(state)Screen:Batch

Field:None

Entry:None

Narrative:315

Status:None

147


Process: SECEN Number: 24Text: CSENET indicates that a lien has been established in the following state for the followingperson:

(other state)

(against = motor vehicle, personal property, or real estate)


Field:None

Entry:None

Narrative:96

Status:None

Process: STT Number: 15Text: A state tax intercept has been processed in the following state. Update ICAR with OSTpayment.

(state)

(payment amount)

(date of posting)Screen:Batch

Field:None

Entry:None

Narrative:42

Status:None

STATUSES

Process: ADMIN Number: 15Text: An action to obtain a support order against the noncustodial parent named above waspreviously started by the child support recovery unit. The noncustodial parent named above hascontested our action to establish an order for support through the administrative process. A courthearing has been set for (date). We will advise you of the results of this hearing.Screen:ADMIN2


Entry:VALID DATE AND TIME

AND A/R=R

Narrative:68

Flag:None

148

STATUSES Iowa Department of Human ServicesTitle 9 Child Support Administration and Location


Process: ADMIN Number: 16Text: A court hearing previously scheduled regarding our action to establish an order for supportthrough administrative process has been rescheduled for (date). We will advise you of theresults of this hearing.Screen:ADMIN2


Entry:CHANGE DATE OR TIME

AND HEARING HELD=R

Narrative:69

Flag:None

Process: ADMIN Number: 24Text: An action to obtain a support order against the noncustodial parent named above waspreviously started by the child support recovery unit. We are requesting judicial review. Acourt hearing has been set for (date). We will advise you of the results of this hearing.Screen:ADMIN2


Entry:ENTER DATE AND TIME

AND A/R=A

Narrative:129

Flag:None

Process: ADMIN Number: 32Text: The administrative establishment process was ended on (date). The action was dismissedby 215.1 rules of civil procedure – the judicial time limit was exceeded.Screen:ADMIN2


Entry:DIS

Narrative:141

Flag:None

Process: ADMIN Number: 35Text: The administrative establishment process was ended on (date) because an order for supportwas discovered.Screen:ADMIN2


Entry:OAE

Narrative:145

Flag:None

Process: ADMIN Number: 38Text: The administrative establishment process was ended on (date) for the following reason:(reason)

Screen:ADMIN2


Entry:OTH

Narrative:147

Flag:None

149

Iowa Department of Human Services STATUSESTitle 9 Child Support Administration and LocationChapter J CSENet March 11, 2003

Process: ADMIN Number: 39Text: The noncustodial parent is ordered to pay child support.Screen:ADMIN2

Field:COURT HEARING

REQUESTED, SUPPORT

ESTABLISHED

Entry:N, D – NARRATIVE 135;Y, D – NARRATIVE 136;Y, H – NARRATIVE 137;Y, C – NARRATIVE 138

Narrative:135, 136,137, 138

Flag:None

Process: ADPAT Number: 11Text: An order establishing paternity and medical support was entered on (date). A copy of theorder is attached for your records.Screen:ADPAT2


Entry:A, PH – NARRATIVE 179J, PH – NARRATIVE 181

Narrative:179, 181

Flag:None

Process: ADPAT Number: 14Text: Enclosed is an order establishing paternity against (name) on (date). The above namedwas not ordered to pay an amount of support. If appropriate, this office will continue to reviewthe above named father’s situation to determine if an amount of support may be ordered at a latertime. A copy of the order establishing paternity is attached for your records.Screen:ADPAT2


Entry:A, PO – NARRATIVE 43J, PO – NARRATIVE 47

Narrative:43, 47

Flag:None

Process: ADPAT Number: 16Text: Enclosed is an order establishing paternity and support entered against (name) on (date).We will monitor to insure that payments are being made. A copy of the order is attached foryour records.Screen:ADPAT2


Entry:A, PS – NARRATIVE 45J, PS – NARRATIVE 49

Narrative:45, 49

Flag:None

Process: ADPAT Number: 21Text: The administrative paternity action against (name) was ended because neither a mother’swritten statement alleging paternity nor a similar document was received by CSRU.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:MSNA

Narrative:67

Flag:None

150



Process: ADPAT Number: 24Text: The administrative paternity action against (name) on (date) was dismissed. The reasonfor dismissal follows: (reason)Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED, SERVICE

OBTAINED

Entry:CPNC, A OR Y – NARR.69CPNC, N OR BLANK –NARR. 71PNI, A OR Y – NARR. 73PNI, N OR BLANK –NARR. 75OTH, A OR Y – NARR. 83OTH, N OR BLANK –NARR. 85

Narrative:69, 71, 73,75, 83, 85

Flag:None

Process: ADPAT Number: 26Text: The administrative paternity action against (name) has been dismissed because (name)cannot be located.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:NLAF

Narrative:77

Flag:None

Process: ADPAT Number: 28Text: The administrative paternity action filed against (name) was dismissed on (date) due to(name) was excluded as the father through genetic testing.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:AFEX

Narrative:79

Flag:None

Process: ADPAT Number: 31Text: The paternity action filed against (name) was dismissed on (date) by the clerk of the court.Screen:ADPAT2

Field:ACTION

DISMISSED/PROCESS

ENDED

Entry:DIS

Narrative:81

Flag:None

151


Process: ADPAT Number: 49Text: This is to inform you that a court hearing has been set for (name) at (date) against (name).We will advise you of the outcome.Screen:ADPAT3


Entry:DATE, BLANK

Narrative:134

Flag:None

Process: ADPAT Number: 52Text: The court hearing in this case is being rescheduled for (name). We will advise you of theresults of the hearing.Screen:ADPAT3

Field:COURT HEARING HELD

Entry:R

Narrative:139

Flag:None

Process: ADPAT Number: 66Text: Alleged father failed to reschedule or appear for genetic testing. We will keep youinformed of case progress.Screen:ADPAT3


REQUESTED

Entry:N, N – NARRATIVE 110N, Y – NARRATIVE 111

Narrative:110, 111

Flag:None

Process: ADPAT Number: 67Text: (name) is contesting paternity. We will be scheduling genetic testing and will keep youinformed of case progress.Screen:ADPAT3

Field:AF CONTESTS PATERNITY,DATE

Entry:Y, VALID DATE

Narrative:86

Flag:None

Process: ADPAT Number: 68Text: A genetic testing appointment to determine paternity is scheduled for the AF on (date) at(time).Screen:ADPAT3

Field:GENETIC TEST SET AF,COMP

Entry:VALID DATE AND TIME,BLANK

Narrative:99

Flag:None

152



Process: ADPAT Number: 68Text: A genetic testing appointment to determine paternity is scheduled for the af on (date) at(time).Screen:ADPAT3

Field:GENETIC TEST AF COMPL

Entry:R

Narrative:112

Flag:None

Process: ADPAT Number: 69Text: ***Defendant/Respondent is Parent and Owes Duty*** Blank status used to generateCSENet transaction.Screen:ADPAT2

Field:PATERNITY ESTABLISHED,DATE

Entry:D H C, AND VALID DATE

Narrative:175

Flag:None

Process: ADPAT Number: 70Text: ***Defendant/Respondent is Ordered to Pay*** Blank status used to generate CSENettransaction.Screen:ADPAT2

Field:SUPPORT ESTABLISHED,DATE

Entry:D H C, AND VALID DATE

Narrative:177

Flag:None

Process: CASE Number: 1Text: The above referenced case was closed effective (date).Screen:Batch


Entry:C

Narrative:14

Flag:None

Process: CASE Number: 4Text: The above referenced case has been transferred to a new support recovery officer. Allfuture correspondence regarding this case should be addressed to:

(address, telephone, FIPS)Screen:CASE

Field:ICAR CASE WRKR ID

Entry:Manual change, changeby case closure or ABC

Narrative:20

Flag:None

153


Process: CASE Number: 21Text: Child (name) has been added to this case.Screen:CHILD

Field:NAME

Entry:PF2 ADD

Narrative:194

Flag:None

Process: CASE Number: 22Text: Child (name) for the above referenced case is no longer a participant on this case.Screen:CHILD

Field:NAME

Entry:PF4 DELETE

Narrative:4, 195, 199

Flag:None

Process: CASE Number: 23Text: Child (name) has been transferred to a new support recovery officer. All futurecorrespondence regarding this child should be addressed to: (address)Screen:CHILD

Field:FCRU CASE WORKER

Entry:Batch update by FACS,CASE, or CHILD

Narrative:200

Flag:None

Process: CASE Number: 25Text: ***Informational account type change only. Please continue allestablishment/enforcement efforts as previously requested.***

The account type of the above referenced case has been changed from (account type) to (accounttype) for child (name)Screen:CHILD/Batch

Field:CURRENT ACCT TYPE

Entry:Changed by batch oronline

Narrative:245

Flag:None

Process: CASE Number: 26Text: The following medical insurance provided by the (case role) was added on (date).

EMPLOYER NAME: (name)

POLICY NO: (number)

INSURANCE CO: (name)Screen:MEDICAL

Field:POLICY NUMBER

Entry:PF2 ADD

Narrative:252

Flag:None

154



Process: CASE Number: 27Text: The following medical insurance provided by the (case role) ended on (date).

EMPLOYER NAME: (name)

POLICY NO: (number)

INSURANCE CO: (name)Screen:MEDICAL

Field:POLICY NUMBER

Entry:PF4 DELETE

Narrative:253

Flag:None

Process: CASE Number: 53Text: *** Medical insurance added *** Blank status used to generate the CSENet transaction.Screen:MEDICAL

Field:POLICY NUMBER

Entry:Policy is added via TPL

Narrative:None

Flag:None

Process: CASE Number: 54Text: *** Medical insurance deleted *** Blank status used to generate the CSENet transaction.Screen:MEDICAL

Field:POLICY NUMBER

Entry:Policy is deleted viaTPL

Narrative:183

Flag:None

Process: CLOSE Number: 1Text: The above referenced case was re-opened effective (date).Screen:CASE


Entry:Changed to A

Narrative:47

Flag:None

Process: CLOSE Number: 2Text: This case has been closed because there is no longer a current support order and arrearagesare under $500 or unenforceable under state law.Screen:CLOSE

Field:REASON

Entry:NSOR, NSOR1,NSOR2 OR NOFC

Narrative:52

Flag:None

Process: CLOSE Number: 3Text: This case has been closed because there is no longer a current support order and arrearagesare under $500 or unenforceable under state law.Screen:CLOSE

Field:REASON

Entry:NSOR, NSOR1,NSOR2 OR NOFC

Narrative:53

Flag:None

155


Process: CLOSE Number: 4Text: This case has been closed because the obligor or putative father is deceased and no furtheraction can be taken.Screen:CASE

Field:REASON

Entry:DECD

Narrative:54

Flag:None

Process: CLOSE Number: 5Text: This case has been closed because paternity cannot be established because the child is atleast 18 years old and paternity action is barred by the statute of limitations.Screen:CASE

Field:REASON

Entry:AGEL

Narrative:55

Flag:None

Process: CLOSE Number: 6Text: This case has been closed because the non-custodial parent’s location has been unknownfor a 3 year period.Screen:CASE

Field:REASON

Entry:LOCA

Narrative:58

Flag:None

Process: CLOSE Number: 7Text: This case has been closed because the absent parent cannot pay support for the followingreason(s): The parent is institutionalized in a psychiatric facility; is incarcerated without parole;or has a total and permanent disability. No income or assets are available.Screen:CASE

Field:REASON

Entry:DISA, INST, OR PRSN

Narrative:59, 60, 61

Flag:None

Process: CLOSE Number: 8Text: This case has been closed because the noncustodial parent lives in a foreign country.Screen:CASE

Field:REASON

Entry:CITZ

Narrative:62

Flag:None

Process: CLOSE Number: 9Text: This case has been closed because the requested location-only services have beenprovided.Screen:CASE

Field:REASON

Entry:LOCS

Narrative:63

Flag:None

156



Process: CLOSE Number: 10Text: This case has been closed because of the recipient of services’ request. There is noassignment to the state of medical support or accrued arrearages.Screen:CASE

Field:REASON

Entry:REQU, REQU1

Narrative:64

Flag:None

Process: CLOSE Number: 11Text: This case has been closed because of a finding of good cause based on risk of harm to thechild or caretaker relative.Screen:CASE

Field:REASON

Entry:GOOD

Narrative:65

Flag:None

Process: CLOSE Number: 12Text: This case has been closed because of our inability to locate the custodial parent by phoneor certified letter within 60 calendar days.Screen:CASE

Field:REASON

Entry:CONT

Narrative:66

Flag:None

Process: CLOSE Number: 13Text: This case has been closed due to the noncooperation and actions of the custodial parentScreen:CASE

Field:REASON

Entry:COOP, COOP1, ORCOOP2

Narrative:67

Flag:None

Process: CLOSE Number: 14Text: This case has been closed because paternity cannot be established because a genetic test ora court or an administrative process has excluded the putative father, and no other putative fathercould be named.Screen:CASE

Field:REASON

Entry:EXCL

Narrative:56

Flag:None

Process: CLOSE Number: 15Text: This case closed because it was not in the best interests of the child to establish paternity.Screen:CASE

Field:REASON

Entry:NCIN

Narrative:57

Flag:None

157


Process: CLOSE Number: 16Text: This case closed because the identity of the alleged father could not be determined after atleast one interview with the custodial party.Screen:CASE

Field:reason

Entry:NOID

Narrative:76

Flag:None

Process: CLOSE Number: 17Text: This case has been closed because the non-custodial parent’s location has been unknownfor a 1 year period.Screen:CASE

Field:REASON

Entry:LOCA1

Narrative:84

Flag:None

Process: CLOSE Number: 18Text: As the initiating state in this case, Iowa’s CSRU needs you to provide the followinginformation to allow us to take the next essential step in the case. If you do not provide us withthe necessary data, we will close this case under 45 CFR 303.11(B)(12).Screen:CASE

Field:REASON

Entry:COOP3

Narrative:79

Flag:None

Process: CLOSE Number: 19Text: You have not provided the necessary information that Iowa requested for this case. Iowahas closed the case under authority of 45 CFR 303.11(B)(12). Iowa’s case is now closed.Screen:CASE

Field:REASON

Entry:COOP3

Narrative:None

Flag:None

Process: CLOSE Number: 21Text: This case has been closedScreen:CASE


Entry:C (batch)

Narrative:2, 3, 4, 13

Flag:None

Process: CONTE Number: 2Text: A contempt of court action has been initiated on the above referenced case. Attempts willbe made to serve the non-custodial parent with notice of the hearing scheduled for (date) at(time).Screen:COURTORD

Field:HEARING SET

Entry:VALID DATE

Narrative:42

Flag:None

158



Process: CONTE Number: 5Text: Notice has been received that the above named non-custodial parent was served withnotice of the contempt on (date). We will be proceeding with the hearing as scheduled on (date).Screen:COURTORD

Field:HEARING SET

Entry:CURRENT DATE

Narrative:18

Flag:None

Process: CONTE Number: 14Text: A warrant to arrest the non-custodial parent was issued on (date).Screen:COURTORD


Entry:DATE

Narrative:53

Flag:None

Process: CONTE Number: 80Text: A warrant to arrest the non-custodial parent was issued on (date).Screen:CONTEMPT


Entry:DATE

Narrative:8

Flag:None

Process: FED Number: 5Text: This is to inform you that a federal tax refund in the amount of (amount) due theresponsible person named above has been intercepted and applied in accordance with state andfederal law.Screen:Batch

Field:None

Entry:None

Narrative:None

Flag:None

Process: FED Number: 6Text: ***Administrative Review Complete – Challenge Upheld*** Blank status used togenerate the CSENet transactionScreen:OFFSET

Field:OUTCOME

Entry:S

Narrative:77

Flag:None

Process: FED Number: 7Text: ***Administrative Review Complete – Challenge Not Upheld*** Blank status used togenerate the CSENet transaction.Screen:OFFSET

Field:OUTCOME

Entry:D

Narrative:78, 79

Flag:None

159


Process: INTER Number: 22Text: ***Order Registered*** Blank status used to generate the CSENet transaction.Screen:REGIST

Field:ICIS CO NUMBER, ORDER

DATE, COUNTY NUMBER

Entry:Valid Entries

Narrative:186

Flag:None

Process: INTER Number: 23Text: Iowa’s new controlling order isScreen:DCO2

Field:DCO order #

Entry:Valid entry

Narratives:187

Flag:None

Process: INTER Number: 27Text: ***Requesting Current Case Status*** Blank status used to generate the CSENettransaction.Screen:INTERST2


Entry:SEND

Narrative:49, 50

Flag:None

Process: INTER Number: 28Text: ***Providing Current Case Status*** Blank status used to generate the CSENettransaction.Screen:INTERST2


Entry:SEND

Narrative:56, 57, 64,65

Flag:None

Process: INTER Number: 29Text: ***Document Filed on Case*** Blank status used to generate the CSENet transaction.Screen:INTERST2


Entry:SEND

Narrative:72, 73

Flag:None

Process: INTER Number: 30Text: ***Change of Payee*** Blank status used to generate the CSENet transaction.Screen:INTERST2

Field:CHG/REDIRECTED

Entry:SEND

Narrative:81, 82

Flag:None

Process: INTER Number: 31Text: Iowa is sending a notice of case forwarding to (state) on (date).Screen:INTERST2

Field:NOTICE CASE FWD

Entry:SEND

Narrative:86

Flag:None

160



Process: INTER Number: 32Text: Iowa has not received the additional documents requested in our acknowledgement for thefollowing interstate case.Screen:INTERSTA



Narrative:237

Flag:None




Narrative:238

Flag:None




Narrative:239

Flag:None

Process: INTER Number: 37Text: Iowa is sending the required documents to complete the interstate referral by the actionresolution date indicated in this CSENet transaction.Screen:INTERSTA

Field:ADDITIONAL DOCS

PROVIDED

Entry:Date

Narrative:244

Flag:None

Process: INTER Number: 38Text: The registration hearing has been rescheduled for (date) at (time) for court order number(co number).Screen:REGIST


Entry:Change date/time, R

Narrative:252

Flag:None

161


Process: INTER Number: 39Text: A hearing has been set for (date) at (time). The registration of court order number (conumber) has been contested.Screen:REGIST



Narrative:253

Flag:None

Process: IWO Number: 2Text: We have processed an income withholding order and sent it to the employer for (amount).Withholding is at the rate of $(dollars) per (time) for current support with an additional$(dollars) per (time) toward the arrears. This does not modify the amount of the support orderedin the original order.Screen:IWO

Field:GEN NOTICE

Entry:Y

Narrative:47

Flag:None

Process: LIENS Number: 1Text: ***This is a CSENet status for Lien Establishment Modification*** Blank status used togenerate the CSENet transaction.Screen:LIEN

Field:LIEN ISSUED TO

Entry:State code

Narrative:1

Flag:None

Process: LOC Number: 1Text: We have confirmed that (name) is employed by (employer) additional action will be takenas needed.Screen:EMPVER

Field:VERIFIED

Entry:Y

Narrative:2

Flag:None

Process: LOC Number: 2Text: We have confirmed that (name) is employed by (employer) please update your recordswith this new information.Screen:EMPVER

Field:VERIFIED

Entry:Y

Narrative:5

Flag:None

Process: LOC Number: 4Text: We have confirmed that (name) Is residing at: (address) Additional action will be taken asneeded.Screen:Batch

Field:VERIFIED

Entry:Y

Narrative:None

Flag:None

162



Process: LOC Number: 5Text: We have confirmed that (name) is residing at: (address) Please update your records withthis new information.Screen:Batch

Field:VERIFIED

Entry:Out of state address

Narrative:10

Flag:None

Process: LOC Number: 15Text: We have confirmed that the current home address for (name) is: (address)Screen:Batch

Field:VERIFIED

Entry:Y

Narrative:100

Flag:None

Process: LOC Number: 16Text: We have confirmed that the current mailing address for (name) is: (address)Screen:Batch

Field:VERIFIED

Entry:Y

Narrative:101

Flag:None

Process: LOC Number: 17Text: We have confirmed that the current home address for (name) is: (address)Screen:Batch

Field:VERIFIED

Entry:Y

Narrative:102

Flag:None

Process: LOC Number: 18Text: We have confirmed that the current mailing address for (name) is: (address)Screen:Batch

Field:VERIFIED

Entry:Y

Narrative:103

Flag:None

Process: LOC Number: 19Text: The non-custodial parent’s out of state address was verified for: (name). The address is:(address)Screen:ADDVER

Field:VERIFIED

Entry:Out of state address

Narrative:178

Flag:None

Process: LOC Number: 20Text: The following employer has been located for the absent parent. Fin# (FEIN) name (name)address (address)Screen:None

Field:None

Entry:None

Narrative:None

Flag:None

163


Process: PAT Number: 74Text: A hearing to establish paternity will be held on (date) at (time) against (name). We willadvise you of the outcome.Screen:PATEST3


HELD


Narrative:244, 245

Flag:None

Process: REGST Number: 13Text: The registration of court order number (order ID) has been contested. The hearing hasbeen set for (date) at (time).Screen:Batch

Field:None

Entry:None

Narrative:None

Flag:None

Process: REGST Number: 14Text: The original hearing date for court order number (order id) has been changed. The newregistration hearing is scheduled for (date) at (time).Screen:Batch

Field:None

Entry:None

Narrative:None

Flag:None

Process: REV Number: 94Text: The hearing to review and adjust child support is rescheduled for (date) at (time).Screen:REVIEW4


HELD


Narrative:79

Flag:None

Process: REV Number: 95Text: The hearing to review and adjust child support is scheduled for (date) at (time).Screen:REVIEW4

Field:HEARING SET


Narrative:193

Flag:None

Process: REV Number: 97Text: ***Review and Modification Warranted*** Blank status used to generate the CSENettransaction.Screen:REVIEW1


Entry:Y

Narrative:172

Flag:None

164



Process: REV Number: 98Text: ***Review and Modification Not Warranted*** Blank status used to generate the CSENettransaction.Screen:REVIEW1


Entry:N – narrative 115;N + OTH in DEN

REASON=OTH –narrative 159; N + NOTOTH in DEN REASON –narrative 12

Narrative:115, 159,12

Flag:None

Process: REV Number: 99Text: ***Support order modified*** Blank status used to generate the CSENet transaction.Screen:REVIEW3

Field:ORDER FILED

Entry:Y

Narrative:85

Flag:None

Process: REV Number: 99Text: ***Support order modified*** Blank status used to generate the CSENet transaction.Screen:REVIEW4

Field:ORDER FILED

Entry:Y and single order –narrative 118; or multiorders narrative 139

Narrative:118, 139

Flag:None

Process: STT Number: 1Text: This is to inform you that a state tax refund in the amount of (amount) due the responsibleperson named above has been intercepted and applied in accordance with state and federal law.Screen:Batch

Field:None

Entry:None

Narrative:None

Flag:None

Process: STT Number: 4Text: This is to inform you that a state tax refund in the amount of (amount) due the responsibleperson named above has been intercepted and applied in accordance with state and federal law.Screen:Batch

Field:None

Entry:None

Narrative:None

Flag:None

Process: URESA Number: 27Text: A URESA hearing on the above named will be held on (date) at (time).Screen:URESA2

Field:HEARING SET


Narrative:78

Flag:None

165


Process: URESA Number: 28Text: A hearing on the registration of the support order on the above named will be held on(date) at (time)Screen:URESA2

Field:HEARING SET


Narrative:79

Flag:None

Process: URESA Number: 65Text: A URESA hearing has been rescheduled to (date) at (time) for the above named.Screen:URESA2


HELD


Narratives:144

Flag:None

Process: URESA Number: 66Text: A hearing on registration of the support order has been rescheduled to (date) at (time) forthe above named.Screen:URESA2


HELD


Narrative:145

Flag:None

HOOVER STATE OFFICE BUILDING - DES MOINES, IA 50319-0114

June 30, 1998

GENERAL LETTER NO. 9-J-1

ISSUED BY: Bureau of Collections, Division of Policy Coordination

SUBJECT: Employees’ Manual Title 9, Chapter J, Child Support Enforcement Network,Title page, new; Contents (pages 1 and 2), new; and pages 1 through 62, new.

Summary

Child Support Enforcement Network (CSENet) is a new manual chapter. It providesinformation about the processing of electronic transactions between states that also haveCSENet. For non-CSENet states, continue to use existing procedures for processing Interstatetransactions. This chapter explains:

♦ How CSENet information is formatted.

♦ How to use the CSENet screens.

♦ How to create or update an ICAR case using CSENet transaction data from otherstates.

♦ How to send electronic transactions to other states using CSENet.

Effective Date

Immediately.

Material Superseded

None.

Additional Information

Refer questions about this general letter to your supervisor or your regional collectionsadministrator.

1305 E WALNUT STREET - DES MOINES, IA 50319-0114

THOMAS J. VILSACK, GOVERNOR DEPARTMENT OF HUMAN SERVICESSALLY J. PEDERSON, LT. GOVERNOR JESSIE K. RASMUSSEN, DIRECTOR

March 11, 2003

GENERAL LETTER NO. 9-J-2

ISSUED BY: Bureau of Collections, Division of Child Support, Case Management, andRefugee Services

SUBJECT: Employees’ Manual, Title 9, Chapter J, CHILD SUPPORT ENFORCEMENTNETWORK – CSENET, Title page, revised; Contents (pages 1 and 2), revised;Contents (pages 3 through 5), new; pages 1 through 62, revised; and pages 63through 165, new.

Summary

This entire manual has been updated to include new policy and procedures relating to electronicinterstate communication through CSENet.

Effective Date

Immediately

Material Superseded

Remove the entire Title 9, Chapter J, CHILD SUPPORT ENFORCEMENT NETWORK, datedJune 30, 1998, from the manual and destroy it.

Additional Information

Refer questions about this general letter to your regional collections administrator.