M

2

DEFINE

MEASUREANALYZEIMPROVE

CONTROL

!"#$

!"%

#$

"

%! &"

! " ! "

&'#$

"%&

(&

)

3

%

(*+( (,-( +./0( %-12( 1+-1.

3-4-5*356-5

&3-4-

7 !

%5*5*(5%

7

7 !

7 !/

7 (&!

8

4

1&"!9:4;

7 +'!&:;

7 !/

7 !!/

;

?

6

%

%=

7 !"55!5

9

7 %!'9

7 %!''

&"'9

@

7

!!:';!

9

&!!&!!'!=

7 'A

7 ':!;A

7 B&:6

A

7 :";A

7 'C"

,

55)D99 /5/5/)D99

E

8

!

!

%

7 ! !9!

9

7 &"

7 !'B

&9

!

F

9

GH

=

7 "9:;!'

7 !5"

7 !

7 &'!!

:!!;

I

10

J'H

=

7 ,&

7 1&"!

7

7 !55CB

7 !55$CB

11

%K *B&

%% &

&%6(

%6(

1!!

1!!

K

K

%

12

!

!B=

7 "'

7 #"!69 &9!C!"9

7 $"'!!&'!!9C'9

80%

20%

Human Resource

Operations

Finance

)

13

*

*:*;!

B!

9

=

7 G''B

9

7 J'

7 G'

8

14

1&"

7 ,*:*;9

7 &!*9

7 >!*9

7 35>B9

7 !I9

?I

60

3+12L *

&!'9&!5)5I )"9G'"FI9:)PIP)OFI;

/ I9I

F9

) F99

E

82

K

"=

&9 ' ' "& !C!!9(99 "'!5C!&!"9

=

5 !'

'!'9(99''C9

Y=

G"9

E)

83

K

&("=

! & ' " " ' 9 (99G''9

=

&!! " !!!9

+K- =

+K & ' " !!!"9

E8

84

L -

-=

C!&'9(B&&!

9

%.

!9,'!&!C'9

-&C'!&!9

B&&!&9,"&&9

*&!& 9

E!>!9

(99!&!'> "9'>!> '&& !>> "9

E?

86

L

=

%.

("!!

-!' 9G'"9

,C!B!! 9

(99"!!&5"!BC9

&C&!9

E@

87

L -&

-=

%.

'!B!9&>!9

1st hour2nd hour3rd hour

-&K&9&!!'&9

-&K!5'!!&'

"&"&!9G'&>9

EE

88

,!'!!"=

'&

"

"9

!B ! & !B !&

!B ! ' !B!'

!B&"!

&'!B&"9!B"&&"!599!!'9J'"!&"!&'!!'&!''C9

EF

89

>K

9G! "!"!>=

&5=

"!'=

B!F

FI

90

( G ,C'

7 ,!#

O:,.L #;6):#L ..;6)

7 ! :L)I;

7 3!&:&;

F

91

(

C ! &9 & & !9 * 5 ! & 5

!

F

92

>!%

!!=

00:;%!"!B!9069F?!F

F)

93

(% ',C'

(%

7 !"

7 ,

7 ,&

(

7 ,&

7 (!=

(((( ))))n

P1PZ BB/2

====

F8

94

G'H

7 L %/!#

7 L "9

7 L 6!9(995

7 -L %&!"C

7 *L !'!&

7 %L *'

7 1!

99

F