www.advantech.com

Advantech Global Services

We Make Business Easy!Global Logistics Services

Customer Support Services

With strong integrated ERP and SAP supply chain solutions, our worldwide logistics network offers a wide range of flexibilities to bring out different delivery models including local and global solutions that meet your unique needs and budget requirements.

Advantech's Logistics Service gives you the flexibility to simplify your logistical networks, bring your products to market on time, and enjoy a timely return on your investment.

• Optimized and flexible shipping solutions• Integrated ERP and SAP supply chain solution with global distribution network• Centralized plants with local delivery

Our global presence provides localizable, customizable, and reliable customer support services. We can create an optimized maintenance and support plan, leveraging the full power of our service portfolio to help reduce costs and proactively mitigate business risks to best meet your needs. In addition to our complete technical and repair support, we provide a variety of customizable after-sales services, including extended warranty, advance replacement, upgrade, fast repair, etc. With our knowledgeable local support groups, we enable a consistent support experience around the world and help keep your investment at peak performance and within your budget.

• 24/7 technical support: hotline AE & online chat support• Global deployment with local full-line repair capability• Easy-to-use web-based repair and tracking system• Various value-added, after-sales support services

20000178622010

Milpitas

BangkokBangalore

BeijingAscot

Cincinnati

Design CentersManufacturing CentersLogistics CentersService / Repair CentersAssembly Centers

Irvine

Warsaw AmbergTokyo

Sao Paulo

Seoul Advantech can help you get the most out of your technology investments through customized design, manufacturing, quality assurance, logistics, and after-sales support. With our highly trained experts and comprehensive global network, Advantech Global Services supports customers around the world to maximize business success.

Advantech Global Services offer:• Flexibility – Total solution approach backed by global network• Capability – Design and local customization• Reliability – Solid infrastructure and quality assurance • Efficiency – One-stop shopping solutions

Optimized Logistics Solutions

Advantech Global Services Network

Strong Design CapabilityStrong engineering knowledge with cutting edge design technology and well-structured project management fulfill customer requirements.

Quality ManufacturingDual world-class manufacturing centers provide a full range of board, chassis and system production, in a timely and cost-effective manner that minimizes business risks.

Global ProcurementGlobal procurement network with strong, worldwide supplier relationships and strict vendor and product management offers quality-guaranteed, compatible peripherals with short lead times and competitive prices.

Full Range of CustomizationWe provide comprehensive, customized solutions with high-mix, low-volume box build, and assembly, modification, system integration and testing services.

Optimized Global LogisticsCentralized plants and local hubs offer flexible and cost-effective delivery models, including local and global shipping solutions.

Non-stop Global SupportLocalizable, customizable, and reliable value-added after-sales services that include full-line repair service and 24/7 technical support.

HQ Factory

Regional Hubs

Box Build Centers

Oversea or Domestic End Customers

Trusted Support Resources to Maximize Your Success

Web-based Logistics and RMA

Info System

Web-based Logistics and RMA

Info System

Local Full-line Repair & Customizable

After-sales Services

Local Full-line Repair & Customizable

After-sales Services

Remote Troubleshooting

Diagnostics

Remote Troubleshooting

Diagnostics247

24777Hotline AE & Online

Chat SupportHotline AE & Online

Chat Support

A Series of Services Provides a 24/7 Non-stop Service Network

Intelligent Support Portal

Intelligent Support Portal

Our global procurement network consists of local teams that leverage strong, worldwide supplier relationships and strict vendor and product management to offer quality-guaranteed, compatible peripherals with short lead times and competitive prices.

• Localized procurement with worldwide network support

• Global standardization management• Trusted quality with revision control

Advantech CTOS makes industrial computing solutions more accessible by offering web-based configuration tools; comprehensive, complex assembly services with high-mix, low-volume box build and customized assembly; modification; system integration; and functional testing services.

• Online intelligent configuration • Comprehensive approach to complex configuration solutions• Local customized configuration services

Global Procurement Services Configure to Order ServicesDesign to Order Services

Manufacturing and Quality Assurance

AKMC KunShan, China Area 81,000 m2

Advantech's Design To Order Services (DTOS) includes a full range of customization services that offers a one-stop solution for customizing boards and system platforms. Design To Order Services integrate strong engineering knowledge with cutting edge design technology, proven industrial ODM processes, and different levels of customization, all of which provide comprehensive services that fulfill diverse customer requirements.

With hundreds of open-standards-based and ready-to-use products designed for difficult applications and industries, we provide more options for creating unique solutions. Our extensive line of products and abundant domain know-how allow you to choose the best combination of technology, performance, and price, without compromise.

• Strong design and customization capability• Well-structured project management• Exact NPI process

Customization

• Mechanical & sheet metal chassis customization and assembly

• Comprehensive compatibility support

• RAID system integration

Customized Testing

• Full system verification & functional testing

• Customized testing/ customer’s testing kit

• Networked system imaging & testing

OS Expertise

• Software installation/BIOS modification & revision control

• Microsoft OS, Embedded OS, Linux & Server Integration

• Burn-in and Hi-pot with reliability and safety

Customized Packaging

• Customer’s logo silk-screening

• Custom barcode labeling, MSDS, cards, certification/ documentation inserts

• Customized package

Customer AE & RMA QC

IQC IPQC FQC R&D QE & DTE

DQA MQA CQA

NPI period ECOP/ECOM PN approval

Testing period Verification Certification MTBF prediction Bug report

In process quality inspection RWK quality control

Quality information Feedback Questionnaire PR/QDR

Incoming material inspection Material quality control

Finished goods inspection Production quality control

Service period & policies Quality issue handling Customer feedback handling DOA & RMA rate/trend analytics Top return product analytics

Mutual Backup

Centralized ERP & Shop

Floor • Small Volume Production

• Board & System Products

• ODM/OEM Projects

• Engineering Sample

Innovation Services

• Mid-to-High-Volume

Production

• Board, Chassis and System

Design & Production

• ODM/OEM Projects

ATMC Taipei, Taiwan Area 17,488 m2

Customers

Reliable Price and Service

Support Worldwide

Quality Guaranteed

Procurement Qualification procedures: Trusted andWorry-free Compatible Peripheral

Vendor Management

• Global sourcing • AVL system

Product Management

• Quality capabilitty testing

• Compatibility testing

ProcurementManagement

• Customized fulfillment services

• One-stop shopping

The flexibility to reduce total cost The capability to

maximize your innovation

The reliability to ensure high class

quality The efficiency of one-stop solutions

ManufacturingOur dual, world-class manufacturing centers in Taiwan and China both maintain precise quality control, and offer a full range of production in a timely and cost-effective manner. To maximize the efficiency of operational procedures, we have implemented a cluster manufacturing system within our segmented manufacturing service units. This unique approach enables a direct, simplified, and highly streamlined design-to-manufacturing process.

• In-house board, chassis, and system production

• Dual world-class manufacturing centers minimize business risks

• Advanced production capabilities and customizable processes

• Rigid quality assurance system• Most complete ISO standard coverage

Quality OverviewAs the product matures, there is a constant need to apply closed loop mechanism to solve the quality issues that arise. Sometimes, to find out the real cause of a problem, there may be a need to go one or even more steps back in the product lifecycle to get down to the root cause of the problem. Quality is controlled at Advantech in 3 stages known as DQA (Design Quality Assurance), MQA (Manufacturing Quality Assurance) and CQA (Customer Quality Assurance) which is the underlying strength of Advantech products as the system continuously reviews design and manufacturing quality.

This system also provides constant feedback on design, manufacturing and even for shipped to customer products, improving communication between design engineers and factory side. Advantech is proud of this continuous quality improvement that increases the reliability and stability of our products.

• Most complete ISO coverage • Green policy• Constant quality and reliability monitoring• Ease of access to quality contacts

Our global procurement network consists of local teams that leverage strong, worldwide supplier relationships and strict vendor and product management to offer quality-guaranteed, compatible peripherals with short lead times and competitive prices.

• Localized procurement with worldwide network support

• Global standardization management• Trusted quality with revision control

Advantech CTOS makes industrial computing solutions more accessible by offering web-based configuration tools; comprehensive, complex assembly services with high-mix, low-volume box build and customized assembly; modification; system integration; and functional testing services.

• Online intelligent configuration • Comprehensive approach to complex configuration solutions• Local customized configuration services

Global Procurement Services Configure to Order ServicesDesign to Order Services

Manufacturing and Quality Assurance

AKMC KunShan, China Area 81,000 m2

Advantech's Design To Order Services (DTOS) includes a full range of customization services that offers a one-stop solution for customizing boards and system platforms. Design To Order Services integrate strong engineering knowledge with cutting edge design technology, proven industrial ODM processes, and different levels of customization, all of which provide comprehensive services that fulfill diverse customer requirements.

With hundreds of open-standards-based and ready-to-use products designed for difficult applications and industries, we provide more options for creating unique solutions. Our extensive line of products and abundant domain know-how allow you to choose the best combination of technology, performance, and price, without compromise.

• Strong design and customization capability• Well-structured project management• Exact NPI process

Customization

• Mechanical & sheet metal chassis customization and assembly

• Comprehensive compatibility support

• RAID system integration

Customized Testing

• Full system verification & functional testing

• Customized testing/ customer’s testing kit

• Networked system imaging & testing

OS Expertise

• Software installation/BIOS modification & revision control

• Microsoft OS, Embedded OS, Linux & Server Integration

• Burn-in and Hi-pot with reliability and safety

Customized Packaging

• Customer’s logo silk-screening

• Custom barcode labeling, MSDS, cards, certification/ documentation inserts

• Customized package

Customer AE & RMA QC

IQC IPQC FQC R&D QE & DTE

DQA MQA CQA

NPI period ECOP/ECOM PN approval

Testing period Verification Certification MTBF prediction Bug report

In process quality inspection RWK quality control

Quality information Feedback Questionnaire PR/QDR

Incoming material inspection Material quality control

Finished goods inspection Production quality control

Service period & policies Quality issue handling Customer feedback handling DOA & RMA rate/trend analytics Top return product analytics

Mutual Backup

Centralized ERP & Shop

Floor • Small Volume Production

• Board & System Products

• ODM/OEM Projects

• Engineering Sample

Innovation Services

• Mid-to-High-Volume

Production

• Board, Chassis and System

Design & Production

• ODM/OEM Projects

ATMC Taipei, Taiwan Area 17,488 m2

Customers

Reliable Price and Service

Support Worldwide

Quality Guaranteed

Procurement Qualification procedures: Trusted andWorry-free Compatible Peripheral

Vendor Management

• Global sourcing • AVL system

Product Management

• Quality capabilitty testing

• Compatibility testing

ProcurementManagement

• Customized fulfillment services

• One-stop shopping

The flexibility to reduce total cost The capability to

maximize your innovation

The reliability to ensure high class

quality The efficiency of one-stop solutions

ManufacturingOur dual, world-class manufacturing centers in Taiwan and China both maintain precise quality control, and offer a full range of production in a timely and cost-effective manner. To maximize the efficiency of operational procedures, we have implemented a cluster manufacturing system within our segmented manufacturing service units. This unique approach enables a direct, simplified, and highly streamlined design-to-manufacturing process.

• In-house board, chassis, and system production

• Dual world-class manufacturing centers minimize business risks

• Advanced production capabilities and customizable processes

• Rigid quality assurance system• Most complete ISO standard coverage

Quality OverviewAs the product matures, there is a constant need to apply closed loop mechanism to solve the quality issues that arise. Sometimes, to find out the real cause of a problem, there may be a need to go one or even more steps back in the product lifecycle to get down to the root cause of the problem. Quality is controlled at Advantech in 3 stages known as DQA (Design Quality Assurance), MQA (Manufacturing Quality Assurance) and CQA (Customer Quality Assurance) which is the underlying strength of Advantech products as the system continuously reviews design and manufacturing quality.

This system also provides constant feedback on design, manufacturing and even for shipped to customer products, improving communication between design engineers and factory side. Advantech is proud of this continuous quality improvement that increases the reliability and stability of our products.

• Most complete ISO coverage • Green policy• Constant quality and reliability monitoring• Ease of access to quality contacts

Our global procurement network consists of local teams that leverage strong, worldwide supplier relationships and strict vendor and product management to offer quality-guaranteed, compatible peripherals with short lead times and competitive prices.

• Localized procurement with worldwide network support

• Global standardization management• Trusted quality with revision control

Advantech CTOS makes industrial computing solutions more accessible by offering web-based configuration tools; comprehensive, complex assembly services with high-mix, low-volume box build and customized assembly; modification; system integration; and functional testing services.

• Online intelligent configuration • Comprehensive approach to complex configuration solutions• Local customized configuration services

Global Procurement Services Configure to Order ServicesDesign to Order Services

Manufacturing and Quality Assurance

AKMC KunShan, China Area 81,000 m2

Advantech's Design To Order Services (DTOS) includes a full range of customization services that offers a one-stop solution for customizing boards and system platforms. Design To Order Services integrate strong engineering knowledge with cutting edge design technology, proven industrial ODM processes, and different levels of customization, all of which provide comprehensive services that fulfill diverse customer requirements.

With hundreds of open-standards-based and ready-to-use products designed for difficult applications and industries, we provide more options for creating unique solutions. Our extensive line of products and abundant domain know-how allow you to choose the best combination of technology, performance, and price, without compromise.

• Strong design and customization capability• Well-structured project management• Exact NPI process

Customization

• Mechanical & sheet metal chassis customization and assembly

• Comprehensive compatibility support

• RAID system integration

Customized Testing

• Full system verification & functional testing

• Customized testing/ customer’s testing kit

• Networked system imaging & testing

OS Expertise

• Software installation/BIOS modification & revision control

• Microsoft OS, Embedded OS, Linux & Server Integration

• Burn-in and Hi-pot with reliability and safety

Customized Packaging

• Customer’s logo silk-screening

• Custom barcode labeling, MSDS, cards, certification/ documentation inserts

• Customized package

Customer AE & RMA QC

IQC IPQC FQC R&D QE & DTE

DQA MQA CQA

NPI period ECOP/ECOM PN approval

Testing period Verification Certification MTBF prediction Bug report

In process quality inspection RWK quality control

Quality information Feedback Questionnaire PR/QDR

Incoming material inspection Material quality control

Finished goods inspection Production quality control

Service period & policies Quality issue handling Customer feedback handling DOA & RMA rate/trend analytics Top return product analytics

Mutual Backup

Centralized ERP & Shop

Floor • Small Volume Production

• Board & System Products

• ODM/OEM Projects

• Engineering Sample

Innovation Services

• Mid-to-High-Volume

Production

• Board, Chassis and System

Design & Production

• ODM/OEM Projects

ATMC Taipei, Taiwan Area 17,488 m2

Customers

Reliable Price and Service

Support Worldwide

Quality Guaranteed

Procurement Qualification procedures: Trusted andWorry-free Compatible Peripheral

Vendor Management

• Global sourcing • AVL system

Product Management

• Quality capabilitty testing

• Compatibility testing

ProcurementManagement

• Customized fulfillment services

• One-stop shopping

The flexibility to reduce total cost The capability to

maximize your innovation

The reliability to ensure high class

quality The efficiency of one-stop solutions

ManufacturingOur dual, world-class manufacturing centers in Taiwan and China both maintain precise quality control, and offer a full range of production in a timely and cost-effective manner. To maximize the efficiency of operational procedures, we have implemented a cluster manufacturing system within our segmented manufacturing service units. This unique approach enables a direct, simplified, and highly streamlined design-to-manufacturing process.

• In-house board, chassis, and system production

• Dual world-class manufacturing centers minimize business risks

• Advanced production capabilities and customizable processes

• Rigid quality assurance system• Most complete ISO standard coverage

Quality OverviewAs the product matures, there is a constant need to apply closed loop mechanism to solve the quality issues that arise. Sometimes, to find out the real cause of a problem, there may be a need to go one or even more steps back in the product lifecycle to get down to the root cause of the problem. Quality is controlled at Advantech in 3 stages known as DQA (Design Quality Assurance), MQA (Manufacturing Quality Assurance) and CQA (Customer Quality Assurance) which is the underlying strength of Advantech products as the system continuously reviews design and manufacturing quality.

This system also provides constant feedback on design, manufacturing and even for shipped to customer products, improving communication between design engineers and factory side. Advantech is proud of this continuous quality improvement that increases the reliability and stability of our products.

• Most complete ISO coverage • Green policy• Constant quality and reliability monitoring• Ease of access to quality contacts

www.advantech.com

Advantech Global Services

We Make Business Easy!Global Logistics Services

Customer Support Services

With strong integrated ERP and SAP supply chain solutions, our worldwide logistics network offers a wide range of flexibilities to bring out different delivery models including local and global solutions that meet your unique needs and budget requirements.

Advantech's Logistics Service gives you the flexibility to simplify your logistical networks, bring your products to market on time, and enjoy a timely return on your investment.

• Optimized and flexible shipping solutions• Integrated ERP and SAP supply chain solution with global distribution network• Centralized plants with local delivery

Our global presence provides localizable, customizable, and reliable customer support services. We can create an optimized maintenance and support plan, leveraging the full power of our service portfolio to help reduce costs and proactively mitigate business risks to best meet your needs. In addition to our complete technical and repair support, we provide a variety of customizable after-sales services, including extended warranty, advance replacement, upgrade, fast repair, etc. With our knowledgeable local support groups, we enable a consistent support experience around the world and help keep your investment at peak performance and within your budget.

• 24/7 technical support: hotline AE & online chat support• Global deployment with local full-line repair capability• Easy-to-use web-based repair and tracking system• Various value-added, after-sales support services

20000178622010

Milpitas

BangkokBangalore

BeijingAscot

Cincinnati

Design CentersManufacturing CentersLogistics CentersService / Repair CentersAssembly Centers

Irvine

Warsaw AmbergTokyo

Sao Paulo

Seoul Advantech can help you get the most out of your technology investments through customized design, manufacturing, quality assurance, logistics, and after-sales support. With our highly trained experts and comprehensive global network, Advantech Global Services supports customers around the world to maximize business success.

Advantech Global Services offer:• Flexibility – Total solution approach backed by global network• Capability – Design and local customization• Reliability – Solid infrastructure and quality assurance • Efficiency – One-stop shopping solutions

Optimized Logistics Solutions

Advantech Global Services Network

Strong Design CapabilityStrong engineering knowledge with cutting edge design technology and well-structured project management fulfill customer requirements.

Quality ManufacturingDual world-class manufacturing centers provide a full range of board, chassis and system production, in a timely and cost-effective manner that minimizes business risks.

Global ProcurementGlobal procurement network with strong, worldwide supplier relationships and strict vendor and product management offers quality-guaranteed, compatible peripherals with short lead times and competitive prices.

Full Range of CustomizationWe provide comprehensive, customized solutions with high-mix, low-volume box build, and assembly, modification, system integration and testing services.

Optimized Global LogisticsCentralized plants and local hubs offer flexible and cost-effective delivery models, including local and global shipping solutions.

Non-stop Global SupportLocalizable, customizable, and reliable value-added after-sales services that include full-line repair service and 24/7 technical support.

HQ Factory

Regional Hubs

Box Build Centers

Oversea or Domestic End Customers

Trusted Support Resources to Maximize Your Success

Web-based Logistics and RMA

Info System

Web-based Logistics and RMA

Info System

Local Full-line Repair & Customizable

After-sales Services

Local Full-line Repair & Customizable

After-sales Services

Remote Troubleshooting

Diagnostics

Remote Troubleshooting

Diagnostics247

24777Hotline AE & Online

Chat SupportHotline AE & Online

Chat Support

A Series of Services Provides a 24/7 Non-stop Service Network

Intelligent Support Portal

Intelligent Support Portal

www.advantech.com

Advantech Global Services

We Make Business Easy!Global Logistics Services

Customer Support Services

With strong integrated ERP and SAP supply chain solutions, our worldwide logistics network offers a wide range of flexibilities to bring out different delivery models including local and global solutions that meet your unique needs and budget requirements.

Advantech's Logistics Service gives you the flexibility to simplify your logistical networks, bring your products to market on time, and enjoy a timely return on your investment.

• Optimized and flexible shipping solutions• Integrated ERP and SAP supply chain solution with global distribution network• Centralized plants with local delivery

Our global presence provides localizable, customizable, and reliable customer support services. We can create an optimized maintenance and support plan, leveraging the full power of our service portfolio to help reduce costs and proactively mitigate business risks to best meet your needs. In addition to our complete technical and repair support, we provide a variety of customizable after-sales services, including extended warranty, advance replacement, upgrade, fast repair, etc. With our knowledgeable local support groups, we enable a consistent support experience around the world and help keep your investment at peak performance and within your budget.

• 24/7 technical support: hotline AE & online chat support• Global deployment with local full-line repair capability• Easy-to-use web-based repair and tracking system• Various value-added, after-sales support services

20000178622010

Milpitas

BangkokBangalore

BeijingAscot

Cincinnati

Design CentersManufacturing CentersLogistics CentersService / Repair CentersAssembly Centers

Irvine

Warsaw AmbergTokyo

Sao Paulo

Seoul Advantech can help you get the most out of your technology investments through customized design, manufacturing, quality assurance, logistics, and after-sales support. With our highly trained experts and comprehensive global network, Advantech Global Services supports customers around the world to maximize business success.

Advantech Global Services offer:• Flexibility – Total solution approach backed by global network• Capability – Design and local customization• Reliability – Solid infrastructure and quality assurance • Efficiency – One-stop shopping solutions

Optimized Logistics Solutions

Advantech Global Services Network

Strong Design CapabilityStrong engineering knowledge with cutting edge design technology and well-structured project management fulfill customer requirements.

Quality ManufacturingDual world-class manufacturing centers provide a full range of board, chassis and system production, in a timely and cost-effective manner that minimizes business risks.

Global ProcurementGlobal procurement network with strong, worldwide supplier relationships and strict vendor and product management offers quality-guaranteed, compatible peripherals with short lead times and competitive prices.

Full Range of CustomizationWe provide comprehensive, customized solutions with high-mix, low-volume box build, and assembly, modification, system integration and testing services.

Optimized Global LogisticsCentralized plants and local hubs offer flexible and cost-effective delivery models, including local and global shipping solutions.

Non-stop Global SupportLocalizable, customizable, and reliable value-added after-sales services that include full-line repair service and 24/7 technical support.

HQ Factory

Regional Hubs

Box Build Centers

Oversea or Domestic End Customers

Trusted Support Resources to Maximize Your Success

Web-based Logistics and RMA

Info System

Web-based Logistics and RMA

Info System

Local Full-line Repair & Customizable

After-sales Services

Local Full-line Repair & Customizable

After-sales Services

Remote Troubleshooting

Diagnostics

Remote Troubleshooting

Diagnostics247

24777Hotline AE & Online

Chat SupportHotline AE & Online

Chat Support

A Series of Services Provides a 24/7 Non-stop Service Network

Intelligent Support Portal

Intelligent Support Portal