Upload
lucilleh
View
224
Download
0
Embed Size (px)
Citation preview
8/6/2019 8227 PPT2 Skills
1/21
Chapter 2
8/6/2019 8227 PPT2 Skills
2/21
8/6/2019 8227 PPT2 Skills
3/21
In a time of drastic change, it is the
learners who will inherit the future. The
learned usually find themselves prepared
for a world that no longer exists.
-- Eric Hoffer
Moral philosopher, USA
3
( . )
8/6/2019 8227 PPT2 Skills
4/21
Opening question:
How can we best prepare todays managers
for tomorrows globalchallenges?
4
8/6/2019 8227 PPT2 Skills
5/21
Consider:
Management development at Google
1. What is unique about Googles approach to
providing global training for younger
managers?2. What are some advantagesand
disadvantagesof this approach to training?
3. If you ran this program for Google, how would
youimprove uponit?4. Under what circumstances might this approach
to training be easily adapted to other
companies?
5
( . )
8/6/2019 8227 PPT2 Skills
6/21
Topic for today:
Developing global management skills
Traditional views ofmanagement
Global managers: Variety of the species Rethinking managerial roles
Rethinking managerial skills
Developing global management skills
6
8/6/2019 8227 PPT2 Skills
7/21
What is management? Some definitions
Coor dination andcontrol ofpeople, material, and
processes to achieve organizational objectives as
efficiently and effectively as possible. Getting things done through coordinated efforts.
Planning, organizing, leading andcontrolling.
Coor dinating and overseeing the work activities of
others so that their activities are completedefficiently and effectively.
7
( . 6- 8)
8/6/2019 8227 PPT2 Skills
8/21
Consider
: Is management universal?
1. Are these definitions ofmanagement universal
orcan they vary across different geographic
regions?
2. If these definitions are universal, how might theirimplementation vary across national and
regional boundaries?
3. What are the implications ofsuch possible
variations for global management development?
8
8/6/2019 8227 PPT2 Skills
9/21
Types of Global Managers
Expatriates Frequent flyers Virtual managers
Management Focus Long-term
Face to face
Live in foreign
country
Short term
Face to face
Frequent visits
Remote
Work through
technology
Mode of
communication
Mostly face to face Mixed face-to-face
and virtual
Mostly virtual
Key success factors Deep knowledge of
local culture
Local language
Local business
environment
Global business
issues
Understanding of
cultural issues
Multilingual skills
important
Deep understanding
of global issues
Some understanding
of cultural
differences and
variation in business
practices
Multilingual skills
useful
Cultural challenge Regional myopia:
overemphasis of local
versus global
Global myopia:
overemphasis of
global versus local
Technological myopia:
ignore impact of
culture on uses and
applications of
technology
9 (p. 29)
8/6/2019 8227 PPT2 Skills
10/21
Consider:Expats at LG
1. Why did LG seek to hire several senior
executives from abroad?
2. To date, what benefits and possible drawbacks
have emerged as a result of theirdecision?3. What are the advantages anddisadvantages for
the expatriates of taking such overseas
assignments?
4. What can both LG and the expats themselvesdo to enhance the likelihood ofsuccess in such
ventures?
10
( . 30)
8/6/2019 8227 PPT2 Skills
11/21
Consider
:Adhira Inengar, frequent flyer
1. What are the key managerialchallenges faced by
frequent flyers like Inengarin running her
business on-the-go?
2. In her hecticlife, how can she insure that
important details do not fall through the cracks?
3. What personalcharacteristics might serve to
enhance the chances ofsuccess forfrequent
flyer entrepreneurs like Inengar?
11
( . 3 )
8/6/2019 8227 PPT2 Skills
12/21
Building Global Management Skills
MulticulturalMulticulturalCompetenciesCompetencies
Understanding andworking effectivelyacross cultures
ManagerialManagerialCompetenciesCompetencies
Planning, coordination,andcontrol within aculture
GlobalGlobal
ManagementManagementSkillsSkills
Integration ofmanagement and
cross-cultural
skills
( . 37)
8/6/2019 8227 PPT2 Skills
13/21
Key multicultural competencies
A cosmopolitan outlook
Interculturalcommunication skills
Cultural sensitivity
Rapid acculturation skills
Flexible management style
Cultural synergy
13
( . 38)
8/6/2019 8227 PPT2 Skills
14/21
Consider:Multiculturalcompetencies
1. Are these the right multicultural skills for global
managers to have? Why or why not?
2. Are there otherimportant skills?
14
8/6/2019 8227 PPT2 Skills
15/21
MANAGERS NOTEBOOK:
Developing Global Management
Skills
What many people fail to understand about being
a global manageris that the view from 10,000
meters up is often very different than the view from
groundlevel, where the managerialchallenges are
immediate and very real.
15
8/6/2019 8227 PPT2 Skills
16/21
MANAGERS NOTEBOOK:
Becoming a global manager
1. While the basicdefinition ofmanagement may be
fairly constant across cultures, its implementationcan
vary widely.
2. Global managers come in a variety ofshapes andsizes (e.g., expats, frequent flyers), and each
requires its ownqualifications and skills.
3. Global management skills typically consist ofa
combination ofmanagerial and multiculturalcompetencies.
4. Successful global managers are always learning.
16
8/6/2019 8227 PPT2 Skills
17/21
MANAGERS NOTEBOOK:
The experiential learning cycle
LearningLearning
EnvironmentEnvironment
( . 0)
8/6/2019 8227 PPT2 Skills
18/21
18
( . )
8/6/2019 8227 PPT2 Skills
19/21
MANAGERS NOTEBOOK:
What are we missing?
1. What are we missing here?
2. To what extent do you think the average manager
can successfully adapt to various cultures and
environments around the globe?
3. Are multiculturalcompetencies largely developed or
inherited?
4. What cancompanies do to enhance the likelihood of
managers success here?
19
8/6/2019 8227 PPT2 Skills
20/21
Application:
Building a skills development program
1. Several multicultural skills have beendiscussed here andelsewhere. As a group, identify what youconsider to be
the three most important multicultural skills for managersto have in order to build successfulcareers in globalbusiness.
2. Next, provide the outline ofa management developmentprogram aimed at developing these three skills in young
andlargely inexperienced managers.3. How will you know ifyour program has been successful?
What criteria will youuse?
20
8/6/2019 8227 PPT2 Skills
21/21
Think about it: Developing your
global management skills
1. What type ofglobal assignment do you believe you are
best suitedfor? Why?
2. What multiculturalcompetences do youcurrentlypossess?
3. Based on what has beendiscussed, outline a learning
strategy to furtherdevelop your own particular
multiculturalcompetencies.4. What are your greatest challenges in achieving this plan?
21