8.10.11 1 19 th Annual Transportation Disadvantaged Best Practices & Training Workshop

8.10.11 www.ThompsonEllisConsulting.com 1

19th Annual Transportation Disadvantaged

Best Practices & Training Workshop

Team - A small number of individuals with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.

Coaching - Providing individualized and constructive feedback on a person’s behavior and performance while focusing on future improvement.

Leadership - The process of influencing and motivating people and providing a work environment that enables them to accomplish their group or organizational objectives.8.10.11 www.ThompsonEllisConsulting.com 2

Traits are natural and learned characteristics and behaviors such as: Drive – inner motivation to pursue goals Integrity – truthfulness and tendency to

translate words into deeds Self-confidence – belief in one’s own

leadership skills and ability to achieve objectives


Intelligence - above-average cognitive ability to process enormous amounts of information

Knowledge of the business – understanding of organization’s environment to make more intuitive decisions

Emotional intelligence – ability to monitor one’s own/others’ emotions, discriminate among them, and use information to guide one’s thoughts/actions





Listening attentively Control your biases Validate your assumptions

Providing clear, constructive feedback Evaluate team members’ performance,

task progression ▪ Popular model – 360-degree feedback


Building commitment and confidence Create an environment that supports

team members’ commitment to purpose of team

A positive culture exists when individuals believe their ideas are respected, receive recognition for their contributions and feel good about what they do.


Avoiding the manipulation of others Avoid hidden agendas

Focusing on results Team will only be seen as successful

when results are achieved Believe in your team and its ability to

accomplish tasks


Creating opportunities for others Delegate tasks

▪ Give team members an opportunity to develop their skills

Attend to new tasks/strategic activitiesConsidering the wider organizational

context Integrate individual and organizational

needs


Ask Questions Open Direct Reverse

Brainstorm Key is to maintain a

nonjudgmental atmosphere and add value to all ideas


Guide Discussions Keep discussions under control Disallow few individuals to monopolize

timeAvoid “Groupthink”

Demonstrate and encourage critical thinking

Encourage participation from everyone


Learn how to deal with the differences encountered with a diverse workforce - cultural background, values, language skills, educational preparation Build a culture of openness and

inclusiveness▪ Exercise flexibility; recognize individual/cultural

differences ▪ Work hard to match people with jobs based on

their abilities , skills, needs, values.

8.10.11www.ThompsonEllisConsulting.com 14

Acknowledge the conflictDiscuss the conflictAgree on a solutionMonitor resultsBuild trust


Acknowledge work well done Allow for experimentation without

punishing mistakes/failures Provide extrinsic rewards

Pay, fringes, promotion Provide intrinsic rewards

Responsibility, challenge, meaningful work



Ability and skill

Ability and skill

Intrinsic rewardsIntrinsic rewards

Experience

Satisfaction

Satisfaction

Extrinsic rewards

Performance

results:Individual

Performance

results:Individual

Motivation to exert effort

Motivation to exert effort

Performance

evaluation

Performance

evaluation

Source: J. L. Gibson, J. M. Ivancevich and J. H. Donnelly, Jr., Organizations: Behavior, Structure, Processes (Boston, MA: McGraw-Hill, 1997



Documents

8.10.11 1 19 th Annual Transportation Disadvantaged Best Practices & Training Workshop