810-102533-00 Rev C UDO Archive Appliance Quick Start Guide · Quick Start Guide - 810-102533-00 Rev C iii Safety This product contains a lithium battery. Please note the following:

Preliminaries

ii Plasmon UDO Archive Appliance

Preliminaries

Copyright statementNo part of this publication may be reproduced in any form or by any means or used to make any derivative, such as translation, transformation, or adaptation, without permission from Plasmon PLC.

TrademarksPlasmon, Plasmon UDO Archive Appliance, UDO and Appliance are registered trademarks of Plasmon PLC Copyright 2006.

Other names and/or trademarks belong to their respective proprietors.

Limited warrantyPlasmon PLC makes no representation or warranties with respect to the contents or use of this user’s guide, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Plasmon PLC reserves the right to make revisions on this documentation without obligation to notify any person or entity of such changes.

ChangesThe material in this user manual is for information only, and is subject to change without notice.

Plasmon PLC reserves the right to make changes in the product design and installation software without reservation and without notification to its users.

Additional information may be obtained from your supplier, or from the addresses on page iv.

Preliminaries

iiiQuick Start Guide - 810-102533-00 Rev C

SafetyThis product contains a lithium battery. Please note the following:

• Danger of explosion if battery is incorrectly replaced.

• Replace with only the same or equivalent type recommended by the manufacturer.

• Dispose of batteries according to the manufacturer’s instructions.

FCC noteThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.

Changes or modifications not expressly approved by Plasmon could void the user’s authority to operate equipment.

All SCSI and Network cables connected to and used on this equipment should be shielded.

Preliminaries

iv Plasmon UDO Archive Appliance

Contact details

Europe, Middle East and AfricaPlasmon Data Ltd.Whiting WayMelbournNear RoystonHertfordshire SG8 6ENUnited Kingdom

email [email protected]

web www.plasmon.com

Tel +44 (0) 1763 264 400Fax +44 (0) 1763 264 444

North America, South America and Asia PacificPlasmon Inc.370 Interlocken BlvdSuite 600BroomfieldCO 80021United States of America

email [email protected]

web www.plasmon.com

Tel: +1-720-873-2500Fax: +1-720-873-2501

mailto://[email protected]

http://www.plasmon.com

mailto://[email protected]

http://www.plasmon.com

How to use this guide

vQuick Start Guide - 810-102533-00 Rev C

How to use this guideThis guide discusses how to install and setup the Plasmon UDO Archive Appliance and its management tools. It is aimed at system administrators.

To get up and running, follow the instructions in Installing and configuring an Appliance on page 13 – This tells you how to install the Plasmon UDO Archive Appliance hardware; connect to your local area network and perform initial configuration using Web interface.

Once you’ve done that, you’ll find the following chapters useful:

• Managing media on page 27 – Tells you how to add and remove UDO media using the Keypad interface or directly into empty slots.

• Troubleshooting on page 43 – Provides help with problems you may encounter.

Related documentationPlease refer to the following document for further information:

• Plasmon UDO Archive Appliance Administrator’s Guide – Aimed at users who need full control over the Appliance and its users.

• Plasmon UDO Archive Appliance Operator’s Guide –Aimed at users who will operate the Appliance on a day-to-day basis.

Preliminaries

vi Plasmon UDO Archive Appliance

810-102533-00 Rev C vii

Table of Contents

Preliminaries

viii Plasmon UDO Archive Appliance

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Appliance concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2UDO technology 2Libraries 3

Front panel features. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5AA16, AA32, AA80 and AA174 models 5AA238, AA438 and AA638 models 6Conventions 7

Rear panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8AA16, AA32, AA80 and AA174 models 8AA80A8, AA80A12, AA174A8, AA174A12, AA238, AA438 and

AA638 models 10

2 Installing and configuring an Appliance . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Hardware installation 14Software configuration 14

Hardware installation. . . . . . . . . . . . . . . . . . . . . . . . . . .15

Getting started with the Web interface . . . . . . . . . . . .20

Further information . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

ixQuick Start Guide - 810-102533-00 Rev C

3 Managing media. . . . . . . . . . . . . . . . . . . . . . .27

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Media handling 28

Adding UDO media. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Adding Backup UDO media via the mailslot 30Adding UDO media via the mailslot 31Adding UDO media via direct slot access 32Possible problems 33

Library slot maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34AA32 Appliance 36AA80 (2 drive) Appliance 37AA80 (4 drive) Appliance 38AA174 (2 drive) Appliance 39AA174 (4 drive) Appliance 40AA174 (6 drive) Appliance 41AA238, AA438 and AA638 Appliances 42

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .43

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Preliminaries

x Plasmon UDO Archive Appliance

810-102533-00 Rev C 1

Chapter 1Introduction

Preliminaries

2 Plasmon UDO Archive Appliance

Appliance conceptThe Plasmon UDO Archive Appliance (hereafter referred to as Appliance) provides low cost tiered archival storage. It combines the performance and simplicity of network-attached RAID with the longevity and authenticity of UDO (Ultra Density Optical). Data files are stored on and retrieved from the Appliance over a TCP/IP connection. The web interface is common across the Appliance family allowing operators to easily transfer their knowledge as archive storage needs change.

UDO technologyUDO™ (Ultra Density Optical), based on blue laser technology, is the underlying foundation to Plasmon's archive solution portfolio, including the Appliance. It’s the first storage technology specifically designed for long-term professional data archive requirements. UDO provides absolute data authenticity for any application where archived information must remain authentic and permanently unchanged. UDO has been designed and proven to deliver over a 50-year media life.

Blue lasers achieve far greater data densities, resulting in dramatically higher media capacities. First and second generation UDO products (UDO and UDO 2) have a storage capacity of 30GB and 60 GB respectively, with capacity reaching 120GB by the third generation.

Appliance concept

3Quick Start Guide - 810-102533-00 Rev C

Libraries

Library rangeThe following Plasmon libraries (with their Appliance model numbers in parenthesis) support the new UDO format:

• Gx-32 (AA16/AA32)

• Gx-80 (AA80/AA80A8/AA80A12)

• Gx-174 (AA174/AA174A8/AA174A12)

• G-238/438/638 (AA234/AA438/AA638)

Preliminaries


Library componentsA library in an Appliance contains the following components:

• Dual Picker – Transfers UDO media between drives, media slots and Mailslot (IEE).

• UDO Drives – The number of UDO drives available for reading/writing media is model-dependent:

- AA16 = 1 or 2

- AA32 = 2

- AA80 = 2 or 4

- AA174 = 2, 4 or 6

- AA238/AA438/AA638 = 2, 4 or 6

• Barcode reader – Reads the unique identifier on each UDO disk.

• Media slots – Internal slots housing UDO media.

• Mailslot (IEE) – For inserting and removing UDO media.

• Server – A standard PC server board housed in the Appliance enclosure (AA238,AA438, AA638, AA80A8/AA174A8, AA80A12/AA174A12 Appliances have the unit rack mounted above the library). Controls library functions and acts as the interface between the unit and your LAN.

Front panel features



AA16, AA32, AA80 and AA174 models

Each Appliance has the following features:

• Keypad – These four keys (referred to in this manual as key 1 to key 4) allow you to access the Appliance’s menu options, control the unit (e.g. to add or remove UDO media) and alter system settings (e.g. IP address); see Conventions on page 6

• LCD panel – This displays the Appliance’s menu system, and gives feedback on instructions you issue via the keypad

• Mailslot (IEE) – This is where you insert and remove UDO media

• Library status LEDs - These indicate the “health” of the library. Software health is ascertained via the Web interface.–If library is healthy, the “heartbeat” LED blinks and system online LED is on–If there is a library error, the system online LED blinks and the blink rate of the “heartbeat” LED will change.

• On/off switch - The On/off switch is used to power the Appliance on or off.

On/off switch LCD panel status LEDs

Mailslot (IEE) Keypad (keys 1 to 4)

Preliminaries


AA238, AA438 and AA638 models

Each Appliance has the following features:

• Keypad – These four keys (referred to in this manual as key 1 to key 4) allow you to access the Appliance’s menu options, control the unit (e.g. to add or remove UDO media) and alter system settings (e.g. IP address); see Conventions on page 6

• LCD panel – This displays the Appliance’s menu system, and gives feedback on instructions you issue via the keypad

• Mailslot (IEE) – This is where you insert and remove UDO media

• Library status LEDs - These indicate the “health” of the library. Software health is ascertained via the Web interface.–If library is healthy, the “heartbeat” LED blinks and system online LED is on–If there is a library error, the system online LED blinks and the blink rate of the “heartbeat” LED will change.

LCD panel status LEDs

Mailslot (IEE) Keypad (keys 1 to 4)



ConventionsThis section introduces the conventions used throughout this guide.

LCD panelWhere appropriate, we’ll reproduce the text shown on the Appliance’s LCD panel:

Using the keypadYou use the keypad to interact with the Appliance. The functions of the four keys vary, depending on whether you are navigating the unit’s menu options, entering parameter settings, or confirming (or cancelling) an operation.

The last line of text on the LCD panel shows the effect of pressing a particular key. For example:

• Pressing key 1 with the following text displayed would select the displayed option – we simply say “Press sel”:

• Sometimes, pressing two or more keys can have the same effect. For example, with the screen below displayed you press key 1 or 2 to accept the currently displayed option – we just say “Press accept”:

In general:

• Pressing sel or accept selects the current option or submenu

• Pressing prev and next cycles between submenus or values in a list

• Pressing esc or cancel aborts the current operation and goes back up a level in the menu hierarchy.

Preliminaries


Rear panel features

AA16, AA32, AA80 and AA174 modelsTwo different versions of the internal archive controller exist.

All connections are located at the rear of the library, underneath the back panel:

PowerSCSINetwork(RJ-45) (68-pin micro-D) (IEC)

PS/2Lift lockSerial

D-typeSerial

Power

PS/2 Serial

(IEC)NetworkLift lock(RJ-45)

SCSI(68-pin micro-D)

Network(Not used)

D-type Serial

Rear panel features


• Power connector – This is a standard IEC 3-pin connector

• Serial connectors – A D-type connector is used for connecting the Uninterruptible Power Supply (UPS) and a PS/2 connector allows service engineers to connect a terminal for diagnostics

• Gigabit network connector – Use this RJ-45 connector to connect your Appliance to your LAN

• SCSI connector – Use this to connect your Appliance to an overflow library

• Lift lock – This is used to lock the Media Transport Element in place during transit.

Preliminaries


AA80A8, AA80A12, AA174A8, AA174A12, AA238, AA438 and AA638 modelsConnections are located as follows:

A8 units

• Power strip - Provides power to the dual Appliance power supplies

• Power button - Used to power the Appliance on or off

• Serial connector – A PS/2 connector allows service engineers to connect a terminal for diagnostics

• Gigabit network connector – Use this RJ-45 connector to connect your Appliance to your LAN

• SCSI connector – You can connect your Appliance to other SCSI devices via the 68-pin micro-D connector. There are 2 connectors, you must only use the top connector.

Power SCSINetwork(RJ-45) (68-pin micro-D)strip PS/2

SerialPowerbutton

Rear panel features


A12 units

• Power button - Used to power the Appliance on or off

• Serial connectors - One connector is used for connecting the Uninterruptible Power Supply (UPS) and another allows service engineers to connect a terminal for diagnostics

• Gigabit network connector - Use this RJ-45 connector to connect your Appliance to your LAN

• SCSI connector - You can connect your Appliance to other SCSI devices via the 68-pin micro-D connector.

SCSINetwork(RJ-45) (68-pin micro-D)

UPSSerial

Powerbutton

ConsoleSerial

VGA

Preliminaries


810-102533-00 Rev C 13

Chapter 2Installing and

configuring anAppliance

Preliminaries


Overview

Hardware installationInstalling the hardware is a simple matter of unpacking the Appliance and making power and network connections. See page 15.

Software configurationThe Appliance comes pre-installed with all the software necessary to control it. This includes:

• Keypad interface – This gives administrators and operators local access to the Appliance’s functions (to control media management functions and IP addressing).

• Web interface – This is a browser-based interface that allows suitably-privileged administrators to configure the Appliance remotely. From any machine with access to your LAN, such administrators can manage shares, users and IP settings, for example.

To get up and running, you need to use the Web interface wizard to perform some initial configuration.

Hardware installation


Hardware installationThis section explains how to perform a basic physical installation. See Rear panel features on page 8 for connector and Lift lock locations.

1. Remove the outer cardboard box from the Appliance.

2. Remove the accessory tray and all tape, foam and plastic protective wrapping from the Appliance, including, forAA238, AA438 and AA638 models, any foam or packaging located inside the library.

3. Lower the ramp and carefully remove the Appliance from its pallet.

Preliminaries


Caution: The Appliance must be positioned to provide adequate ventilation and service access to the rear panel, near suitable network and power outlets.

Caution: AA238, AA438 and AA638 models only:The Appliance must also be positioned so that the library rear door can be opened.

4. Move to Appliance to the required location and lock the castors.

5. AA80A12, AA174A12, AA238, AA438 and AA638 models only: If less than 12 SATA drives are being utilised, install the SATA drives and dummy shuttles into the Appliance as shown below (dummy shuttles omitted for clarity):

6. Connect one end of a straight-through CAT-5 Ethernet cable to the RJ-45 connector on the Appliance.

7. Connect the other end of the Ethernet cable to your LAN.

A12, 2 SATA drives

A12, 4 SATA drives

A12, 8 SATA drives



8. Connect the power cable to the power connector on the rear of the appliance, and to a power outlet.

Secure the power cable using the power retention bracket as detailed in the library User manual.

9. AA16, AA32, AA80 and AA174 models only:

Caution: Before applying power to the Library, the Lift lock must be fully unscrewed. Failure to do so may seriously damage the Library hardware.

Unscrew the Lift lock.

10. Switch on the power at the power outlet.

Preliminaries


11. Switch on the Appliance:

- AA16, AA32, AA80, AA80A8, AA80A12, AA174, AA174A8 and AA174A12 models:

AA80A8 and AA174A8 models only:

Important: The library must have completed its power up sequence, which takes approximately 1 minute, prior to powering on the Appliance.

Power on the Appliance, using the power button on the Appliance rear panel.

On/offswitch

Power button



- AA238, AA438 and AA638 models: Library power switch is located inside the library front door, in the same location as the library SCSI and power cables.

Important: The library must have completed its power up sequence, which takes approximately 1 minute, prior to powering on the Appliance.

AA238, AA438 and AA638 models: Power on the Appliance, using the power button on the Appliance rear panel.

The LCD panel will display various startup messages for approximately 30 seconds, then displays ‘idle loop’ information such as the current IP address, netmask and gateway.

On/offswitch

Power button

A8 A12

Power button

Preliminaries


Getting started with the Web interfaceThe web interface is used to configure and monitor the Appliance.

Start the Web interfaceStart the Web interface as follows:

1. On a LAN-attached client, start a Web browser (e.g. Microsoft Internet Explorer).

2. In the URL field, enter the IP address or hostname of the Appliance you want to configure. For example:http://192.168.0.4You’ll see the Web interface log-in page:

3. Enter the Username and Password.The default username and password are admin.

4. Click to login.

Getting started with the Web interface


The Web interface home pageThe Web interface home page gives an overview of current system status, and allows you to access all the system configuration and monitoring operations, via a menu bar along the top of the page.

Menu barThe menu bar lets you access all the Appliance’s configuration and monitoring options, as well as the on-line help.

Move the pointer over a top-level menu item to reveal submenu options, for example:

Preliminaries


Click on your chosen option, refer to Table 2-1, below.

Table 2-1: Web interface menu bar

Menu/icon Description

Lets you monitor the Appliance’s sta-tus, set the time & date, monitor and configure the services, update the sys-tem software and configure alert notifications

Lets you define the network configu-ration, users, groups and shares and configure authentication

Lets you configure RAIDs, volumes and the library, monitor online and offline media, view outstanding media requests and browse the vol-umes

Lets you perform a backup and disas-ter recovery

Lets you monitor system jobs, devices (disks, libraries, etc) and UDO drives, perform self tests, view system infor-mation (software version, serial num-bers, hardware revisions, etc) and create a log file bundle

Lets you reboot or shut down the Appliance.

Displays context-sensitive online help.

Getting started with the Web interface


Displays the Web interface home page.

Logs out of the current Web interface session.

Table 2-1: Web interface menu bar

Menu/icon Description

Preliminaries


Further information

On-line helpEach page of the Web interface has an on-line help page associated with it.

To access the on-line help:

1. From the page you require help with, click the icon.The Help page will open in a pop-up browser Window.For example:

When you are finished using the on-line help, click the icon to close the Window.

Tool TipsWhenever you see the icon in the Web interface, you can hover over the icon to view a Tool Tip for that item.

For example:

Further information


More helpFor further details of the Appliance, the web interface and how to use its functions, refer to the Plasmon UDO Archive Appliance Administrator’s Guide, located on the AA Resources CD or on the Plasmon Technical Support website:http://www.plasmontech.com/customer/.

http://www.plasmontech.com/customer/

Preliminaries


810-102533-00 Rev C 27

Chapter 3Managing media

Preliminaries


OverviewThis chapter explains how to add UDO media. You can:

• Add a new data disk (for migration)

• Add a new backup disk.

Before you start, please read the following important guidelines on handling and storing UDO media:

Media handlingAlways adhere to the following guidelines:

• Handle UDO media with care

• Store in dry conditions, away from direct sunlight and heat sources in the sleeve in which it was supplied.

The table below shows the operating conditions for UDO media:

Table 3-1: UDO operating conditions

Parameter Value/range

Operating Temperature 5 to 45 °C

Operating Humidity 5 to 90% RH (non-condensing)

Adding UDO media


Adding UDO mediaYou add UDO media to the Appliance via the Mailslot or via Direct slot access. You can:

• Add new disks (UDO RW only) for backup purposes (can only be added via the mailslot).UDO RW media can be identified by its Grey cartridge case.

Caution: It is essential that Backup media is added prior to Data media.

• Add new data disks (UDO WORM or Compliant UDO WORM only) for migration (can be added via the mailslot or direct slot access).UDO WORM media can be identified by its Blue cartridge case.

Pieces of UDO media must have a unique barcode of the approved format centred on the spine of the disk, ensuring the ‘A’ side of media and barcode label are oriented as shown below.

Preliminaries


Adding Backup UDO media via the mailslotTo function correctly and enable disaster recovery, at least two backup UDO media must always be used in the Appliance.

Backup UDO media must always be added, via the mailslot, prior to adding ANY data media to the system.

To add backup UDO media:

1. Press any key to display the top-level menu.

2. Press sel to display the first sub-menu ( ):

3. Press next to display .

4. Press sel.

5. Insert the backup UDO media, ‘A’ side facing up, into the Mailslot.AA238, AA438 and AA638 models only: Press the eject button, shown below. The library will then take the media and close the mailslot.

6. The cartridge will be checked for valid UDO format and barcode (if there is a problem, see page 33).If all is well, a message is be displayed.

7. Repeat the above steps until you have added all required backup UDO media.

Note: At least one piece of backup UDO media MUST be added to the system. Plasmon recommend the use of two pieces of backup UDO media.

Adding UDO media


Adding UDO media via the mailslotTo add (load) one or more UDO media cartridges via the mailslot:

1. Press any key to display the top-level menu.

2. Press sel to display the first sub-menu ( ):

(If you want to add backup media, press next to display )

3. Press sel.

4. Insert the media, ‘A’ side facing up, into the Mailslot.AA238, AA438 and AA638 models only: Press the eject button, shown below. The library will then take the media and close the mailslot.

5. The cartridge will be checked for valid UDO format and barcode (if there is a problem, see page 33).If all is well, a message is be displayed.

6. Repeat the above steps until you have added all your media.

Preliminaries


Adding UDO media via direct slot accessIf a considerable amount of UDO-WORM media is to be added to your Appliance, it may be more productive to add media via direct slot access.

To add (load) media via direct slot access:

Warning: When adding media via direct slot access, do not move or remove any existing media from the Appliance.

Warning: Backup media must not be added via direct slot access.

Caution: It is essential that Backup media is added prior to Data media.

AA16, AA32, AA80 and AA174 models

Removing the library side panel

To add media via direct slot access, it is necessary to remove the left hand (when viewed from the front) library side panel.

1. Using the Web interface, shut down the Appliance.

2. Open the library front door.

3. Remove and retain the panel securing screws from the front and rear of the library side panel.

4. Lift the panel up to remove it.

Adding media

Referring to the slot map appropriate for your Appliance model, see page 34, add media to the lowest numbered available and unassigned slots.

Refitting the library side panel

1. Slot the bottom of the library side panel into the library chassis.

2. Refit the screws to the front and rear of the library panel.

3. Close the library front door.

4. Restart the Appliance. The Appliance will rescan the contents of the library and update its inventory.

Adding UDO media


AA238, AA438 and AA638 modelsTo add media via direct slot access:

1. Using the Web interface, shut down the Appliance.

2. Open the library rear door.

3. Referring to the slot map on page 34, add media to lowest numbered available and unassigned slots.

4. Restart the Appliance. The Appliance will rescan the contents of the library and update its inventory.

Possible problems

Disk errorsIf you add a cartridge that is the wrong format, or that does not have a barcode, two things will happen:

• You’ll see one of the following error messages:

-

-

-

• The media in question will be ejected.

You need to remove the cartridge and optionally insert another.

Other errorsOther error messages you may encounter are:

• - library cannot take any more media

• - general library hardware error

• - hardware problem with the library picker.

Preliminaries


Library slot mapsThe following diagrams show slot assignments and availability and are to be used when returning offlined media via direct slot access.

Warning: Media must not be inserted into the utility slots, as these are used by the Appliance picker to rotate media.

Library slot maps


AA16 Appliance

Drive 1

Utility SlotUtility Slot

123---

141516

Mailslot

Preliminaries


AA32 Appliance

Drive 1

Drive 2


123---

---

303132

Mailslot

Library slot maps


AA80 (2 drive) Appliance

Drive 1

Drive 2


123---

---

222324

Mailslot727170---

---

272625

73-

80

Preliminaries



Drive 1

Drive 2


123---

---

222324

Mailslot

Drive 3

Drive 4

727170---

---

272625

Library slot maps



Drive 1

Drive 2


123---

---

596162

Mailslot158157156

---

---

656463

159-

-174

Preliminaries



Drive 1

Drive 2

Mailslot

Drive 3

Drive 4

159-

166


123---

---

596162

158157156

---

---

656463

Library slot maps



Drive 1

Drive 2

Mailslot

Drive 3

Drive 4


123---

---

596162

158157156

---

---

656463

Drive 5

Drive 6

Preliminaries


AA238, AA438 and AA638 Appliances

239240241

-

-341342

343344345

-

-437438

(Optional Expansion)

Col 1 Col 2

AA438

439440441

-

-541542

543544545

-

-637638

(Optional Expansion)

Col 6 Col 7

AA638

Drive1

Drive2

Drive3

Drive4

Drive5

Drive6

Drive7

Drive8

Drive9

Drive10

Drive11

Drive12

Magazine123456789

10

Mailslot

258-

-5659

210213

--

234237

369-

-57606264---

---

206208211214

--

235238

147-

-55586163---

---

205207209212

--

233236

Col 3 Col 4 Col 5

AA238

810-102533-00 Rev C 43

Chapter 4Troubleshooting

Preliminaries


OverviewThis chapter lists some common issues you might encounter while installing and using your Appliance.

If you come across a problem not mentioned below, please contact Plasmon technical support for assistance.

What if I cannot get network access to the Appliance?• Check that the IP address of the Appliance does not conflict

with another device

• Check that the IP address is valid for the subnet

• Check that the netmask is correct

• Check that the gateway is correct

• Check the connection and activity status LEDs at the Ethernet connection port. If there is no LED lit, try another cable or port on the hub or switch

• Ping the server from another client.

What if the share is not visible?• Check network share settings using the Web interface

• Check that LDAP/CIFS, NFS and/or FTP is enabled.

How do I know the Appliance is working?Plasmon provide a self-test utility which can be invoked the Web interface. Self-test will verify that all aspects of the Appliance are operational. The Jobs screen, accessible from the Web interface, will show jobs migrating to media.

How do I know the Appliance is not working?• The self-test fails

• Files cannot be written to the Appliance.

How can I verify my configuration?The Web interface will show all relevant configuration settings.

Documents

810-102533-00 Rev C UDO Archive Appliance Quick Start Guide · Quick Start Guide - 810-102533-00 Rev C iii Safety This product contains a lithium battery. Please note the following: