8th National e-Governance ConferenceBhubaneswar, 2005

Capacity Building for e-Governance

Summary of the ConferenceR.Chandrashekhar,

Joint Secretary (E-Governance)

Department of IT, Department of IT, Government of IndiaGovernment of India

2National E-Governance Action Plan

Inaugural Session : 3Inaugural Session : 3rdrd Februrary Februrary

o Inaugurated by Union Minister C & IT with CM, Orissa as Chief Guest and Secy DIT present.

o Minister C&IT reiterated the commitment of GOI to e- governance in the NCMP

• Rapid introduction of e-governance through NEGAP

• Develop basic e-governance infrastructure through State Wide Area Networks and State Data Centres

• Improve availability of services in rural areas thru Common Service Centres.

o Build capacity to provide integrated service delivery

• Use private. sector resources wherever required

3National E-Governance Action Plan

Issues DiscussedIssues Discussed

o NEGAP

o Milestones Achieved and Milestones Ahead

o Capacity Building for e-Governance

o Institutional and Organizational Frameworks for enabling e-Governance

o Public Expenditure Management

o Learnings from Pre-Conference Workshops

o Capacity Building at State Level

o Capacity Building at Local Government Level

o Project Management from Conceptualization to implementation

o Technical Issues and Management of Capacity Building Interventions

4National E-Governance Action Plan

NEGAP ApproachNEGAP Approach

o Focus on Public Service Delivery & Outcomes

• Process Re-engineering & Change Management are critical

• Radically change the way government delivers services

o Centralized Initiative, Decentralized Implementation

o Standardize, Localize & Replicate

o Project Implementation in Mission Mode

• Each department to select & empower Mission

Implementation Teams

o Effective Public Private Partnership is crucial

o Think Big, Start Small and Scale Fast

5National E-Governance Action Plan

NEGAP: Implementation StrategyNEGAP: Implementation Strategy

o All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access

• Connectivity: State Wide Area Networks (SWANs)/NICNET

• National Data Bank/ State Data Centres ( SDCs)

• Common Service Centres (CSCs) primary mode of delivery

o Standardization of core policies & practices to ensure

• Integration of services & Interaction between applications

6National E-Governance Action Plan

Gist of Deliberations … Part (i)Gist of Deliberations … Part (i)

o Need for clear service goals and levels & for projectization

o Service goals not achievable without substantial process reengineering, change & project management

o Political & administrative.buy-in needed at the highest level

o Service orientation and integrated service delivery present big increase in aspiration level

o Need to use private sector capabilities & PPP models

o Huge capacity gaps in government at all levels

o Build able e-governance champions, teams, institutions

7National E-Governance Action Plan

Gist of Deliberations … Part (ii)Gist of Deliberations … Part (ii)

o Need to replicate successful projects

• Need to use off-the-shelf solutions wherever feasible

o Need to utilize existing infrastructure and create Government Call centers

o Need for e-governance to keep pace with law and law to keep pace with technology

o Adopt IT to move towards accrual based accounting

• study and adopt such successful Public Exp. Management solutions from other countries

o Need for interoperable framework and standards

o Leverage mobile governance for accessing services

8National E-Governance Action Plan

Gist of Deliberations … Part (iii)Gist of Deliberations … Part (iii)

o Need for systematic assessment and evaluation of projects

o Projects need to be citizen centric and not department centric

o Need for change management : government functionaries, elected representatives as well as citizens

o People pressure will prevent reversion from successful projects

o Disaster management systems need to be implemented

o Need to address local language issues

o Use EG for targeted Government subsidy delivery & minimize leakages

9National E-Governance Action Plan

Gist of Deliberations … Part (iv)Gist of Deliberations … Part (iv)

o States to work out specific projects, goals, timelines, capacity gaps

o Use ACA of PC (04-05) to build capacities in

• Project formulation and appraisal

• Change Mgmt. Including Process Reengineering

• Project/ Program Management

• Financial structuring & Bid process Mgmt.

• Technology

o Industry offered to set up Task Force to prepare a compendium on Process Reengineering & scalable solution frameworks

10National E-Governance Action Plan

Gist of Deliberations … Part (v)Gist of Deliberations … Part (v)

o Source HR for internal capacities (for policy, strategy, outsourcing projects/ consultancies not for execution) from

• Govt.

• Private sector on contract where needed

• Use existing/ new State level agency as vehicle

o Need for training for e-gov champions, CIOs

o Create institutional capacities

• State level Committee headed by CS to drive program

• States to formally designate State CIO, CTO

• Dept.CIO,CTO, internal structures as needed to drive project

Thank You

12National E-Governance Action Plan

Networked IndiaNetworked India• National Data-Bank

• Secure, Reliable, Accessible

13National E-Governance Action Plan

Common Service Centres (CSCs)Common Service Centres (CSCs)

o Common Service Delivery Centers

• Target: To reach 100,000 villages by 2007

• Every village covered directly or thru adjoining village

• Honeycomb pattern - 6 adjoining villages can access CSC

• Public and Private Services

• Including collection of payments for government / utilities

• Entrepreneurship model for implementation

• Aggregation of services for viability

• Guidelines for Government Support by January 2005

• Post Office / Panchayat Infrastructure to be leveraged