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»QUALITY MANAGEMENT

© Copyright 2009 Tata Technologies. All rights reserved. All other trademarks are trademarks of their respective owners.

QUALITY MANAGEMENT

Test equipment management

QM

Quality planning

Quality notifications

Quality certificates

Quality inspection

Quality control

Functions in the QM Component

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QUALITY MANAGEMENT

QM

Quality Planning Functions

Quality Planning

l Basic Master data

l Inspection planning

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QUALITY MANAGEMENT

Master inspection character

Quality plan

Quality info record

catalog

Quality documents

Sampling procedure

InspectionMethod

Material master record

•Material

•Vendor

•Plant

••

•

Quality Planning

Basic Master Data

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QUALITY MANAGEMENT

Operation

Char 10(width)

Char 20(Depth)

Copied

Referenced

Master Record

Quality plan

(Maintain Complete)

Master Insp Characteristic (MIC)

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QUALITY MANAGEMENT

Master Insp Characteristic-control Indicator

Characteristics

Quantitative Qualitative

Long Term Inspection

Tolerance Limits

Sampling Procedures

Measured Value recording

Documentation of Exceptions

Single Values

Summarized recording

Req. Char. Optional. Char.

Inspection Scope

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QUALITY MANAGEMENT

Inspection method

Texts

How do you want to Inspect

Validity

?

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QUALITY MANAGEMENT

Materialmaster

Q-Info RecordProcurement

Material 1

Material 2

Vendormaster

Vendor A

Vendor B

ReleaseBlockStatus profile *Quality assurance agreement GR/Source inspectionVendor's QM System (valid to)

* ModelPreliminary seriesGoods receipt

Quality Info Record

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QUALITY MANAGEMENT

Inspection plan

Material 1236Material 1235

Material 1234

Inspection P

l Which material is to beinspected?

l What are the inspection steps ?

l What is to be inspected?l How is the inspection to be

performed?l Which test equipment do

you need?l Where is the inspection to

take place?

Criteria

Inspection plan

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QUALITY MANAGEMENT

Inspection plan

Work centers

Master insp . charac.Inspection methodRef. operation set

Test equipment (PRT)

Catalogs

Sampledetermination/

Dyn . modification

Basic Data for Inspection Planning

QM Basic Data

Basic Data for Inspection Planning

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QUALITY MANAGEMENT

Quality Inspection Functions

QMQuality Inspection

l Inspection lot processing

l Results recording

l Defects recording

l Sample management

l External systems

Quality Inspection

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QUALITY MANAGEMENT

Inspection Lot Creation

Quality inspection

Inspection lot

l Goods Inward

l Order (in production/

l Manual Inspection lot

Inspection Lot Creation

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QUALITY MANAGEMENT

Sequence of Inspection Lot Processing

Insp . Lot CompletionInspectionInsp . Lot Creation

Usagedecision

üMaterial

Inspectionlot

Inspection Lot processing

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QUALITY MANAGEMENT

Results Recording, Defects Recording

Recording inspection results for inspection lot (operation - based)

Unplanned

Characteristic results

Activateq uality notification

Quality Control

Planned

Defect data

Defectdata record• Defect type• Defect loc .• Cause• ...

Quantitative characteristics(measured)

Qualitative characteristics(attributive)

Result recording , Defect recording

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QUALITY MANAGEMENT

Inspection Lot Completion

OK Not OK

Score:

90

Makeusage decision

Quality scoreis calculated

Quality levelis updated

Follow - up actions

Pcs

Dynamic modification rule

1234 Mail

Inspectionlot

Inspection Lot completion

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QUALITY MANAGEMENT

QM

Quality Certificate Functions

Quality Certificates

l Certificate receipt

l Certificate issue

l Information System

Quality Certificate Function

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QUALITY MANAGEMENT

QM

Archiving certificates

Goods issue

Output determination

l Recipientl Dispatch type

(fax/printer)l Dispatch timel Language

l Certificate profile

l Data from inspection

l Data from batchclassification

DeliveryCustomer

l Materiall BatchSD

Certificate Processing

SAPArchiveLink

Certificate

Certificate Processing

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QUALITY MANAGEMENT

Example of a Certificate

IDES Holding AG, P.O. Box 160529, D -60070 Frankfurt/M

Heathrow AirportAirport Rd.LONDONGreater LondonDE2 8UPGB Quality insp . certificate

Date24.01.2001

Purchase order item/Date

Delivery item/Date

Order item/Date

Customer number

Material: Our /Your ref.C -202 Cover matt green RAL 6014 / 10 liter /

Charac . Unit ValueLowerlimit

Upperlimit

Density Kg/ m³ 1504.0 1450.0 1550.0

Batch 1 / Quantity 10 l

Viscosity cP 1710 17701756 Sample 1000123

Insp . date: 22.01.2001Time: 08:30:45

1745 Sample 1000124Insp . date: 22.01.2001

Time: 09:30:45

Example of a Certificate

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QUALITY MANAGEMENT

QM

Quality Notification Functions

Quality Notification

l Problem processing

l Quality notification structure

l Notification processing

Quality Notification

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QUALITY MANAGEMENT

Problem Processing with Quality Notifications :Business Scenario

Customer complaints

Customer Vendor

QCompany

Internal problems

Complaint against a vendor

Notification Type

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QUALITY MANAGEMENT

Notification TypeComplaint upon goods receipt

Complaint against a vendor

Problem notificationfrom production

Customer complaint

Customer information

Shop floorcomplaint

Internal feedback

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QUALITY MANAGEMENT

QM

Quality Control Functions

Quality Control

l Dynamic modification of the inspection scope

l Quality scores

l Vendor evaluation

l Quality-related costs

Quality Control

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QUALITY MANAGEMENT

Dynamic Modification of the Inspection Scope (at UD):Dynamic Modification of the Inspection Scope (at UD)

Inspection Stages

Inspection lot

Skip

Reduced

Normal

Tightened

oooo oooo

Xooo

oooo

Result of inspection of char - OK / Not OK

Result from previous Insp. determine quality level

oooo

oooo

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QUALITY MANAGEMENTVendor Rating

Vendor Evaluation

Price 30%

Price Level Price

Behavior

On Time Delivery Qty. Reliability

Quality 40%

GR Insp. Line Comp. Audit Q. System Warranty

Delivery 20%

- Manual Criteria

DesignSupport

5%

QualitySystem

5%

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QUALITY MANAGEMENT

Quality inspection

Quality notification

Defect!

Nonconformity costsQM

CO

Appraisal costs

Cost settlement

QM orderQM order

Quality - Related Costs

QM orderQM order

Quality Cost

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QUALITY MANAGEMENT

QM

Quality Certificate Functions

Test Equipment Calibration

l Master Data

l Plan the calibration

l Processing of calibration

Test equipment

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QUALITY MANAGEMENT

Planning objectsMaintenance objects

Test equipment group

Equipment no.12345

PM

QM

Maintenanceorder

Maintenance strategy/

cycle

Planning a Calibration Inspection

General maintenance

task list• Operations• Inspectioncharacteristics

Maintenance plan

Equip. no. 12345

Test equipment Calibration

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QUALITY MANAGEMENT

QM Information System (QMIS)

QM -Info System

Inspection lots Quality notifications

QM Information System (QMIS)

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QUALITY MANAGEMENT

Inspection Lot Creation (Manual)

Inspection

Inspection LotCompletion

Create inspection Lot

Select inspection specification

Determine Samples

Complete the inspection

Records the Defects

Record the Results

Update QM information system

Update quality level

Quality Score

Make usage decision

Process/Product Audit

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QUALITY MANAGEMENT SCOPE

SAP R/3QUALITY MODULE

Manual Insp. Lot CreationProcess AuditProduct Quality Audit

Test Equipment CalibrationEquipment creationTask list creationMaintenance plan, Inspection lot Result recording, usage decision

Quality NotificationCustomer Feed back and Analysis

Vendor status managementRelease Quantity Release DateVendor / GR blockPart level QM systemStatus Management (PPAP)

Quality NotificationDefect RecordingAction Box - Stock PostingsCorrective Action Notification

Rejection BookingVendor line rejection Quality notificationSubcontractor line Rejection notificationInternal Line rejection

Quality Information SystemAll kind of Quality Reports

Material MasterQM ViewQM Control KeyCertificate TypeInspection Type

Inspection Plan Master Insp. char Sampling Procedure Sampling Scheme Dynamic Mod. Rule Insp. Method

QM Basic DataCatalogCode groupSelected Set

Inspection Lot ProcessingResult RecordingDefect RecordingUsage Decision Stock Posting

Quality Deviation and Approval

Document Management SystemTest certificateARAI Report

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