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INTRODUCTIONTOHOSPI�
TALITY��e
The Sixth Edition of Introduction to Hospitality focuseson hospitality operations while offering a broad� compre�
hensive foundation of current knowledge about theworld�s largestindustry� The text is organized into five sections� the hospitalityindustry and tourism� lodging� restaurants� managed services� andbeverages� recreation� theme parks� clubs� and gaming entertain�ment� andassembliesandeventmanagement� Eachsectionincludesinsight fromindustryprofessionals� containsup�to�date informationon career opportunities� and includes many examples illuminatingcurrent industry trends and realities� Extensively revised and up�dated� thiseditioncontainsnewphotos� newpagelayouts� andnewcoverageon topics ranging fromsustainability toglobalization�
Contents
PARTI� INTRODUCINGHOSPITALITY
ANDLODGING
Ch� IntroducingHospitalityCh� TheHotel BusinessCh� RoomsDivisionOperationsCh� FoodandBeverageOperations
PARTII� BEVERAGES�RESTAURANTS
ANDMANAGEDSERVICES
Ch� BeveragesCh� TheRestaurant BusinessCh� RestaurantOperationsCh� ManagedServices
PARTIII�TOURISM�RECREATION�
ATTRACTIONS�CLUBS�AND
GAMING
Ch� TourismCh� Recreation Attractions and
ClubsCh�� GamingandEntertainment
PARTIV�ASSEMBLIES�EVENTS�
ATTRACTIONS�LEADERSHIP
ANDMANAGEMENT
Ch�� Meetings Conventions andExpositions
Ch�� Special EventsCh�� Leadership
����
� � � JohnR�Walker�University of South Florida� � � � � � � � � � � � � � � � � � � �� � � ���� � � � ���� � � � � � �ISBN���� ������������ ISBN���� ���������
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FOUNDATIONSOFLODGING
MANAGEMENT��e
Features�
�� New�Expandedauthor team� IncludesAllishaA�Miller� thecoau�
thorof PearsonEducation�s FrontOfficeManagement Simulation
online trainingprogram�
�� New� Chapter �� The Front OfficeManagement Simulation�
� New� LodgingGoesGreen feature�
�� Covers small hotels� not just larger ones�
� Identifies anddefines lodging language�
Contents
Ch� Introduction to the Lodging
Industry
Ch� TheStructureof the Lodging
Industry
Ch� Guest Service in the Lodging
Industry
Ch� Managing LodgingOperations
Ch� Staffing the LodgingOperation
Ch� The FrontOfficeDepartment
Ch� TheSales andMarketing
Department
Ch� TheHousekeepingDepartment
Ch� TheMaintenanceDepartment
Ch� FoodService andMeeting
Management in Limited�Service
Hotels
Ch�� FoodandBeverageOperations�
Full�ServiceHotels
Ch�� Hotel Accounting
Ch�� Safety andSecurity
Ch�� Careers in the Lodging Industry
Ch�� The Front OfficeManagement
Simulation FOMS�
� � � DavidK�Hayes�full time author�consultantJackD�Ninemeier�MichiganStateUniversity
AllishaA�Miller�DearbornHeights�Michigan
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