7.12 Procedure for Stratified Training v2

BPMSQUALITYDOCUMENT

Date of Issue: January 25, 2007Process No.: 7.12 Ver.2Department: Training

I. OBJECTIVE

II. SCOPE

To be able to train near hires on grammar and pronunciation.

Page No.: 1 of 8

Compiled and Controlled by: Approved by:

Benel Pilar

Manager - Strategic QualityArvy Villamarzo

Process Owner – Training Dept. Head

This procedure covers near hire trainees

Printed copies will only be valid if signed by the Process Owner and Manager - Strategic Quality

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No. of Trainees

With Passing Rate

Compiled and Controlled by: Approved by:

III. FLOW CHART

Page No.: 2 of 8

Benel Pilar

Manager - Strategic Quality

Arvy Villamarzo

Process Owner – Training Dept. Head

•Trainees for VA

•Assessment Scores

•Attendance Records

•CRT�Recruitment

�Facilities

�Training Dept.

Flowchart

�New Hires

�Trainers

�Training rooms

and materials

Trainers

check

attendance

of trainees, give

diagnostics

Training

coordinator

reports no shows

to HR

Trainer

deliver training

program

Certified Trainer

administers

assessment


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FLOWCHART

Page No.: 3 of 8

PEG>=6

Receipt of Stat

class list from

CRT

8. Trainer informs

trainees of results

Did the trainee

show up?

3. Training

Coordinator

reports no-shows

to CRT point

persons

4. Trainer delivers

training program

KCP

5. Any Certified Trainer except

the one handling the class

administers assessments at the

end of each week of training

2. Trainer submits list of

no-shows to the Training

Coordinator

N

Trainer gives

OTOs and records

test scores into

classlist

9. Training coordinator

endorses classlists to

point persons from CRT

for VA Training

Is it the

trainee’s 2nd

time to fail?

Y

11. Trainer informs

trainee of termination

from Stratified

program

N

10. Training coordinator

endorses trainee to CRT

for change of contract

End

Trainer submits to TC

assessment, PEG and

OTO forms at the end

of each training week

6. On the final day of

training Trainer submits

to TC the completed

Training Survey forms

TC encodes

Training Survey

results in Excel

Y

7. Facilitator and

Assessor meet on

the final day of

training to

calculate final

scores

1. Day 1, Trainer

checks attendance

collects trainees’

contact details.

Another trainer

gives the

diagnostics.

PEG<4 and

from ST3N

Y

NY


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4. Delivery of Training Program

Who: VA Trainer

What: Delivery of Training Program

When: 1 week for ST1 and 3 weeks for ST3

Why: To enhance trainees’ grammar and pronunciation skills

How: Classroom setup with AVPs, lectures, written and

speaking exercises and other related activities

5. Assessment of Trainees

Who: Any Certified Trainer except the one handling the class

What: Administer Assessment (Written and Speaking)

When: At the end of each week of Stratified training

Why: To evaluate trainees’ skills and performance

How: Trainer conducts assessment and checks answers

5.1 Perform One to One (OTO) and record assessment scores

in Classlist

Who: VA Trainer

What: OTO with trainees and record assessment scores in

Classlist

When: End of every Weekly Assessment

Why: To give feedback to trainees and record trainees’

performance

How: Give OTO to every trainee and fill out the Classlist found

in the Shared Training Drive

1. On Day 1, checking of attendance, diagnostics and collection

of trainees’ contact details

Who: VA Trainers (a different VA trainer gives diagnostics)

What: Check class attendance; note contact #s and give diags

When: 1st day of Stratified training

Why: For initial assessment and documentation

How: VA Trainer fills out the Classlist and Attendance Tracker

(found in the Shared Training Drive), another VA

Trainer gives the diagnostics

If trainee is present go to #4

If trainee is absent go to #2

2. Submission of No Call No Show (NCNS) to Trng Crdntr (TC)

Who: VA Trainer

What: VA Trainer submits list of NCNS

When: End of 2nd day of Stratified training

Why: For record keeping and documentation

How: VA Trainer emails the list of NCNS to the TC

3. Report of NCNS to CRT

Who: Training Coordinator

What: NCNS Report to CRT

When: End of the 2nd day of Stratified training

Why: For record keeping and update of Classlist

How: TC emails report to CRT point persons

IV. NARRATIVE

Page No.: 4 of 8


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7. Calculation of final scores and giving of recommendations

Who: Trainer who handled the class & Trainer who gave

assessments

What: Calculation of trainees’ final scores and giving of

recommendations

When: Last day of Stratified training

Why: To come up with a joint decision on trainees’ status

How: Trainers meet to calculate grades and discuss

recommendations

8. Giving of trainees’ final scores for Stratified Training

Who: VA Trainer

What: Inform trainees of their status whether pass or fail

When: Last day of Stratified training

Why: To inform trainees whether they passed or failed

How: Inform trainee by way of OTO session

If trainee’s PEG>=6 go to #9

If the trainee’s PEG<4 and trainee came from ST3 go to #11

If the trainee’s PEG<6 but is >=4 and it’s the trainee’s first time

to fail go to #10

If the trainee failed for the second time go to #11

5.2 Weekly submission of training documents to TC

Who: VA Trainer

What: Forwarding of Assessment, PEG, OTO to TC

When: At the end of each training week

Why: For reference and documentation

How: Place all training documents in a labelled folder and give

to TC

6. Submission of Training Survey forms to TC

Who: VA Trainer

What: Submission of completed Training Survey forms to TC

When: At the completion of Stratified training

Why: For encoding of results in Excel

How: Place all completed survey forms in a labelled folder and

give to TC

6.1 Encoding of Training Survey results in Excel


What: Encoding of Training Survey results in Excel

When: Upon receipt of completed Training Survey forms

Why: For reference and documentation, basis of trainer

feedback and improvements to the training program

How: Encode Training Survey results in Excel using a template

Page No.: 5 of 8

IV. NARRATIVE


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9. Trainee endorsed to CRT for endorsement to VA training


What: Endorsement of trainee to CRT for endorsement to VA

When: End of Stratified training

Why: For reference and preparation of VA Training

How: TC emails class list and status of trainees to CRT point

person

10. Trainee endorsed to CRT for change of contract


What: Endorsement of trainee to CRT for change of contract

When: After trainee is transferred to another Stratified program

Why: For change of contract

How: Trainee goes to point person of CRT

11. Termination from Stratified program

Who: VA Trainer

What: Trainee is informed of termination from Stratified

program

When: After trainee fails for the second time

Why: For termination from Stratified program

How: VA Trainer conducts OTO with trainee

END

Page No.: 6 of 8

IV. NARRATIVE


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Assessment at the end of the weekStratified Training Process

KCPProcess

V. KEY CONTROL POINTS

Page No.: 7 of 8

VI. SOD MATRIX

1 2 3 4 5 6 7 8 9 10 11

Trainee x x

VA Trainer x x x x x x x x

2nd VA Trainer x

Certified Trainer x x

TC x x x x

Stratified Training


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VII. LIST OF ARTIFACTS / RECORDS

Date of Issue:

VIII. SUMMARY OF CHANGES

Arvy VillamarzoVictor ManlansingFlow Chart (Page 2) -

Specified Certified

Trainer to administer

assessments

Flow Chart (Page 3) -

Changed PEG passing

scores and modified

flow of process

Changed step 1 and 8

of narrative

Changed SOD matrix

to reflect that a

different VA trainer

does diagnostics

1/25/20072

Date Approved Approved byReviewed byNature of Change Version Date Version

Page No.: 8 of 8

1. Classlist

2. Attendance record

3. Assessment form

4. PEG form

5. OTO form

6. Training Survey form and associated Excel file


Documents

7.12 Procedure for Stratified Training v2