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6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Ensuring Success Understanding and Beating
Stress and Burnout
Keeping the Team Motivated
Christine De Bow KleinDirector, Knowledge and Information Services
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Motivation
MOTIVATION comes with success
You must be empowered to succeed
You must empower your staff to succeed
MOTIVATION disappears when you feel out of control, you have no influence over your work, your working conditions or the future of your career.
MOTIVATION REQUIRES CONFIDENCE
CONFIDENCE comes from
The past – what you know
Today and the future are what you learn
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Stress
Longer hours. Higher production quotas or expectations.
Constant changes in strategy or management.
Demanding bosses.
Mergers. Layoffs. Downsizing.
Scramble to handle to kids' activities.
Adult care issues.
Financial problems.
Beepers. Cell phone. E-mail. 24/7
Harassment. Bullying.
Family illness or grief, separation or divorce.
Illness. Loneliness. Pain.
Perfectionism, drive to excel.
“You’ve got to serve somebody...” Bob Dylan
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
How are we effected?
We have become so knowledge dependent that 90 percent of the workforce already holds white-collar jobs. And these jobs have become so demanding that employee burnout is rampant - especially in the senior management positions integral to the health and growth of a company.
Tom Peters, Pursuit of WOW
“I don't suffer from stress. I
am a carrier.” Dilbert
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Harvard Business Review, November-December 1992
“If we hire you, you’re not going to experience stress on the job, are you?”
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Stress considered a worldwide crisis
“In the US 1 in 10 workers suffers from clinical depression, with 200m lost working days a year and a bill for treatment and lost earnings/working time of pounds 30bn”
In a landmark survey examining stress in the workplace in five countries, the United Nations' International Labor Organization found that levels of anxiety, burnout and depression are
spiraling out of control.
Workplace blues leave employers in the red: A dramatic increase in stress levels has led to spiralling anxiety, burnout and depression across the globe,
the UN's labour arm warns: Taking its tollANDREW OSBORN IN BRUSSELS
10/12/2000The Guardian
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
5/16/2001 Business Wire --(BUSINESS WIRE)--May 16, 2001--
TOPIC: In a study released Wednesday by the New York-based non-profit Families and Work Institute, 46 percent of those polled reportedly said their job made them feel overworked. The study suggests that U.S. workers may be neglecting their health, personal relationships and quality of work because of longer work hours and more stress on the job, according to a story by CNN. According to the survey, 24 percent of U.S. workers said they spend 50 or more hours on the job each week with 22 percent claiming they work six to seven days a week. The study said that about a quarter of surveyed workers said they do not use all their vacation time, according to the CNN story.
Americans Feel Overworked, William M. Mercer Study Says
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Less does more?
Many experts are forecasting that the “war for talent” will continue throughout 2001. A report by the Employment Policy Foundation (Washington, D.C.; 202-789-8685) predicts that employers can continue to expect a tight labor market in 2001, with approximately 500,000 jobs going unfilled.
But there is no doubt that our profession will be effected by the economic downturn and jobs will not be as plentiful.
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Stress – basic facts
26% of people in one study said they were driven to eat chocolate due to stress
72% of American workers are struggling with job stress in the 90's
34% are so burned-out they fear they'll have to quit their jobs in the next year or two.
The proportion of workers who reported "feeling highly stressed" more than doubled from 1985 to 1990
Women are even more susceptible to burnout: a 1994 survey of 250,000 women states that 60% of women who hold professional and management jobs listed job stress as their greatest problem.
Stress costs our society $100,000,000,000 (100 billion) per year
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Stress Costs
Workers' compensation awards for job stress, rare two decades ago, have skyrocketed and threaten to bankrupt the system in some states. California employers shelled out almost $1 billion for medical and legal fees alone. Nine out of ten job stress suits are successful, with an average payout more than four times that for regular injury claims
Burnout-related absenteeism, tardiness, low productivity, and job turnover cost American companies $75 to $160 billion annually. And burnout has been related to escalating levels of violence in the workplace: more than 1,000 Americans were murdered at work last year; 10% of those killings were by disgruntled employees.
40% of worker turnover is due to job stress. The Xerox Corporation estimates that it costs approximately $1-$1.5 million to replace a top executive, and average employee turnover costs between $2,000 to $13,000 per individual
An estimated 1 million workers are absent on an average workday because of stress-related complaints
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Top two causes of stress
Lack of sleep
“I’m just sitting here watching the wheels go round and round...
I just love to see them turn.
No longer on the merry-go-round…
I just had to let it go”John Lennon • Repetitive tasks
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
The most effective means of relieving stress
Exercise
Increase sleep
Healthy diet
Humor
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Burnout
Fatigue that lasts more than two weeks is called burn-out
What is job burnout?
“Burnout is a state of physical and/or emotional exhaustion that results from a long period of unrelenting stress. Employees experience burnout when they find themselves in “no-win” situations that dissolve their feelings or competency and motivation.” LCC 1.2
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Causes of Burnout
A critical boss
Consistent “no-win” situations
Lack of recognition
Lack of information and goals, no clear objectives
Value conflicts
Overwork
Lack of flexibility – employer doesn’t allow for serious personal needs
“I can only please one person per day. Today is not your day.
Tomorrow is not looking good either.” Dilbert
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Avoiding Burnout
Engender trust within your team and among your colleagues
Share values and vision
Practice detached concern
Not being able to change or solve is a stress inducer
View problems as challenges and opportunities to be creative and apply your skills and knowledge and ingenuity
Listen actively
“Tell me what you need, and I'll tell you how to get along without it .”Dilbert
Learn patience
“You are slower than a herd of turtles stampeding through peanut butter.” Dilbert
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Change Burnout into Satisfaction
Simplify - Reduce stressors
Take large projects or challenges and put them into small, achievable steps – success begets success
Change the job to fit your talents, skills and work style and recognize the styles and skills of your staff
Work on problems you can solve
Lead – don’t manage
No one wants to be managed
Coach staff
Build Support Networks
Let others help you
Find a mentor
Encourage your staff to find mentors
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Change Burnout into Satisfaction
Build Skills
Be ready for change
Understand, promote and create opportunities to develop more transferable skills – repetitive activities can create stress and burnout
Try something new
Change jobs
Be realistic
Coach you staff
“On the keyboard of life, always keep one finger on the escape key.” Dilbert
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Change Burnout into Satisfaction
Promote workplace flexibility
Work to find the schedule that fits you and your staff
Find ways to vary the work setting – perhaps working from home one day a week
30 to 40 percent of savvy companies seem ready and able to reframe their workload. The remaining companies have yet to realize that an organization with individuals who are focused on work that matters and, therefore, enjoy their work and stay longer - enhances financial performance.
R-evolutionizing work patterns: Preventing CFO burnout, Chris Hagler; Joan Burge, 10/01/2000, AFP Exchange 138-142
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Change Burnout into Satisfaction
Learn to take risks
Failing to take a risk is far more dangerous than
taking one.
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Leverage the Opportunities
Know yourself
Do you get up every morning eager to go to work?
Are enthusiastic about what you do?
Can you identify what causes you stress?
Have you identified ways to prevent stress?
Have realistic expectations “I love deadlines. I especially
like the whooshing sound they make as they go flying by “ Dilbert
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
You can’t motivate unless you
Understand what motivates you
Are proud of what you do
Like where you work
Enjoy your co-workers
Continue to:
Learn
Grow
Change or be an agent of change
Be challenged
We can not prevent stress but we can avoid burnout
6/13/01Special Libraries Association 92nd Annual Conference, San Antonio, Texas
Keeping the Team Motivated
Take the sting out of change, prevent stress and burnout and motivate
The rapid change in technology and its application and in other aspects of society in general make ongoing training,
education and retraining an integral part of the economy and imperative for personal and professional growth.
Confidence depends on your awareness of your competencies, your willingness to try something new and an
awareness of where you add value.
Develop confidence in yourself and in your team