6. MOF Overview Presentation

8/3/2019 6. MOF Overview Presentation

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Microsoft Operations Framework(MOF) 4.0

microsoft.com/MOF

Introduction to MOF 4.0 A Comprehensive IT Service Lifecycle


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Get a basic understanding of MOF 4.0MOF 4.0 Defined

Learn more about the lifecycle phasesLifecycle Phases

Learn how MOF addresses GRC throughout thelifecycle

Governance, Risk,and Compliance

See the value of trainingTraining

Discover how to learn more and make MOFyour ownGet MOF. Get toWork

Whats Included in This Presentation


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MOF 4.0 Defined

In this section, youll learn:

K

ey features of MOF 4.0 How MOF reduces ramp-up time

About MOFs compatibility with other frameworks

What makes MOF so accessible

How MOF fits into the big picture


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What Is MOF 4.0?

Readily available (free) guidance for the full ITservice lifecycle

Immediately applicable framework for

continuous improvement Leverages existing resources within yourorganization (certification available, but notrequired)

Scalable to your modifications and reusable toensure best-fit scenarios for your organization


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Reduce Ramp-up Time

MOF 4.0 is:

Manageable and immediately applicable

Designed to be digestible

Question-based for customization and checklists

Usable in piecesapply the sections that work foryou!


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Inclusive Framework

Industry best practices backed by Microsoft

Compatible with other frameworks

Supports ITIL, COBIT, and ISO 20000

Core content is technology-agnostic, developed towork with what you already have, not sell yousomething new


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MOF 4.0 Is Designed to be Practical,Understandable, and Concise

Phases describe goals,activities, and accountabilitiesof each part of the IT service

lifecycle- Plan, Deliver, and Operate

phases are supported bythe Manage layer

Service Management Functions

(SMFs) provide the details ofthe major activities in eachphase

Management Reviews areintegrated in the phases


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MOF in Context

IndustryStandards

ControlFrameworks

Concepts,Practices

MOF 4.0

Guidance

Processes + Guidance + Tools

(for Specific Scenarios)

Infrastructure Automation

Community

Goals and objectives:ISO 20000

Managementperspective: COBIT

Process description:ITIL v3

Process guidance:MOF 4.0

Solution Accelerators

System Center


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Lifecycle Phases


How management reviews drive clarity

Elements of the Plan Phase

Elements of the Deliver Phase

Elements of the Operate Phase

Elements of the Manage Layer


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Management Reviews Drive Clarity

Provide checkpointsand connections

between phases

Ensure businessobjectives are beingmet and the service

is on track


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Plan PhaseThe Plan Phase provides guidance on how to plan for and optimizean IT service strategy


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Deliver PhaseThe Deliver Phase helps IT professionals more effectively design anddeliver IT services, infrastructure projects, or packaged productdeployments


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Operate PhaseThe Operate Phase helps IT professionals efficiently operate, monitor, andsupport deployed services in line with agreed-to service level agreement(SLA) targets


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Manage LayerThe Manage Layer establishes decision-making processes and the use ofrisk management, change management, and controls throughout the ITservice lifecycle


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Governance, Risk, and Compliance (GRC)


What guidance MOF offers

How to connect Governance, Risk, andCompliance

What MOF GRC does for you


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GRC Guidance

RiskRisk ManagementManagement

GovernanceGovernance

ComplianceCompliance

More Prescriptive

Directives, Policy, ControlsDirectives, Policy, Controls


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Connecting Governance, Risk, and Compliance

GovernanceGovernanceAddresses

strategic planning,

business/IT alignment,

policy creation, and

vision setting

RiskRiskAddresses

system threats, system

vulnerability, protection of

IT assets, and

risks tomanagement objectives

ComplianceComplianceAddresses adherence to

laws, regulations, policies,

standards,

best practices, and

frameworks

Risk tradeRisk trade--offdecisionsoffdecisions

(how they were made)(how they were made)

Impact of not complyingImpact of not complying

Risk tradeRisk trade--offoff

decisionsdecisions

Compliance withCompliance with

governance rulesgovernance rules

RiskRisktolerancetolerance

rulesrules

WhoWho

decides,decides,

andand

processprocess

to followto follow


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Make MOF GRC Work for You

Features:

Specific goals, outcomes, and measures in each SMF

Clearly identified accountabilities and role types for each SMF

Objectives, risks, and controls outlined for each phase

Management reviews function as management controls

Benefits:

Clearly established accountabilities

Effective risk management

Compliance with policies, laws, and regulations


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Training


Why and how to get training

What the Foundations Trainingoffers

What certification means

Where to learn more


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MOF 4.0 Training and Certification

Through Microsoft

Microsoft Services training

Microsoft Operations Framework (MOF) Foundations

4.0 Workshop Contact Services at [email protected] for

more information

Additional Sources

EXIN training partners

Information on training by EXIN certified partners onthe EXIN website at www.exin.org

Sources for MOF 4.0 Training


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Introductory, 2-day course designed to teach the key

elements of MOF

Prepares students to take the separately availableMOF Foundations certification exam

MOF 4.0 Foundations Training


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Foundation Certificate in Microsoft OperationsFramework V 4.0 (MOFF.EN)

For certification and exam information, see the EXINwebsite at www.exin.org

Helpful links MOF Exam Requirements: www.exin.org/exams/exam-

program.aspx

MOF Exam Preparation: www.exin.org/exams/exam-preparation.aspx

EXIN Exam Registration:www.exin.org/registration.aspx

MOF Certification


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Get MOF. Get to Work.


Where to start

How to make MOF your own

Ways the MOF Online Forum can benefit you

What additional materials are available


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Where to Start

Read Getting Started with MOF

Read the MOF Overview and Phase Overview documents(Plan, Deliver, Operate, and Manage) and MOF

ManagementR

eviews Plan your MOF implementation

Start with a small area of concern for your organization

Read the associated SMFs

Try one or two activities to make incremental improvements Add more activities for continued progression and

improvement


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Make MOF Your Own

Customize using activity tables and keyquestions

Cut and paste to make your own guides Insert job aids from the community

Brand with your companys logos and vision

MOF works for all IT organizations

small or large


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MOF on the Web

VisionDevelop a thriving, engaged community toextend service management knowledge andevolve best practices in real time

Community Benefits

Contribute and be recognized

Interact with Microsoft and industry experts

Share/discuss with your peers

Find training, samples, and job aids

Stay on the leading edge

http://forums.technet.microsoft.com/en/MOF4/threads

www.microsoft.com/MOF

A Service Management Community


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Additional Materials

Download core guidance, extended guidance,job aids, and technical library at:


MOF 4.0 Pocket Guide available throughVan Haren Publishing: www.vanharen.net

Training and Certification: www.exin.org Have an idea for more let us know!

Email: [email protected]


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Documents

6. MOF Overview Presentation