6 - 7 September 2017 Nairobi - terrapinn-cdn.com · 6 - 7 September 2017 Nairobi ... Director, Licensing Compliance and Standards, Communications Authority of Kenya ... • Using

6 - 7 September 2017

Nairobi

Latest conference

schedule

To register to attend and the latest offer click here »To speak, contact Annabelle Morris »To sponsor or exhibit contact Alexander Augusti »

https://secure.terrapinn.com/V5/step1.aspx?E=8816&utm_source=brochure&utm_medium=pdfdownload&utm_campaign=8816-Seamless+East+Africa+2017

mailto:[email protected]


Contents

Speakers Stream 1 Stream 2 Stream 3

Seamless East Africa 2017 Page 2 of 41

Accurate as of 17 September 2017. Always refer to our website for the latest updates www.terrapinn.com/seamlessea

http://www.terrapinn.com/exhibition/seamless-east-africa?utm_source=brochure&utm_medium=pdfdownload&utm_campaign=8816-Seamless+East+Africa+2017

Speakers

Evans Abuuru, Head, Small Enterprise Banking, National Bank of KenyaMinhaj Adil, Associate Director - Africa, Nest.vcRussell Akuom, Head of Digital Banking, Co Operative Bank of KenyaSuleiman Asman, Country Director, Innovations for Poverty Action – KenyaJeremy Awori, Managing Director and Chief Executive Officer, Barclays Bank KenyaArnaud Bazerque Bacha, Manager – Product & Innovation, International Card Processing Services (ICPS)Bizuneh Bekele, CEO, Ethswitch S.CPatrick Buchana, CEO, AirclerkDaniel Buntman, Head: International Banking, AbsaJohn Chaplin, Chairman, Global Payments Innovation JuryFelix Cheruiyot, Lead, Kenya Apps Network LtdWilliam Cook, Financial Sector Specialist, C.G.A.P. World Bank GroupTamara Cook, Head, Digital Innovations, Fsd KenyaRobert Courtneidge, Global Head of Cards & Payments, Locke LordSyed Ammar Faheem, Regional Manager (SANEA) Digital Banking & Payments, GemaltoGrant Flanagan, Managing Director, Atria-AfricaAaron Fu, Managing Partner, Nest.vcDavid Gerbrands, Head Banking Advisory, RabobankPeter Gitau, Chief Information Officer, Standard Chartered BankJens Glaso, CEO, BlockbondsAnton Groenewald, Head of Pre-sales: Africa, BPC Banking TechnologiesAli Hussein Kassim, Managing Partner, Hussein & AssociatesLaban Jemba, Founder & CEO, LipaMobileGibson Juma, Co-founder, BitsokoSanjay Kachru, Head of Cards and Alternative Channels, Exim Bank TanzaniaDavid Kanyanjua, Managing Director, Three Quality ServicesJohn Karanja, Chief Executive Officer, Bithub AfricaDr Diane Karusisi, Chief Executive Officer, Bank Of KigaliChristopher Kemei, Director, Licensing Compliance and Standards, Communications Authority of KenyaMarion Kimani, Assistant Manager, Regional Strategies, F.S.D. AfricaMichael Kimani, Founder, Chama Pesa Ltd.Gladys Kingori, Founder & CEO, ZOA TECH LIMITEDLeon Kiptum, Head, Consumer Banking, Family BankLeah Kiwara, Senior Associate, Busara Center for Behavioral EconomicsRosemary Koech-Kimwatu, Head of Legal and Regulatory Affairs, Wayawaya LimitedYoku Korsah, Managing Director, BluechainKenneth Krayser, Vice President: Open Innovation, Barclays Africa Group LtdSahana Arun Kumar, Managing Director, Amarante ConsultingTeddy Kungu, Country Manager East Africa, ESET East AfricaWaweru Kuria, CEO, iNuka PapK.C. LI KWONG WING, Group Chairman, State Bank of MauritiusLuke Kyohere, Founder & CEO, beyonisRogério LAM, CMO, Banco Comercial De Investimentos (Bci)Akeem Lawal, Divisional Chief Executive Officer, Switching & Processing, InterswitchPercy Paul Lubega, Head of Business Development, Finance Trust Bank




Juliet Maina, Associate - Telecommunications, Media and Technology, Triple OK LawVictor Malu, Head, Future Financial Systems, FSD KenyaDr Lance Mambondiani, CEO, Steward BankDave Mark, CTO and Director of Mobile Technology, M-ChangaJim Marous, Co-Publisher, Digital Banking ReportTawanda Matembo, Divisional Director, Retail Banking, CBZ BankMichael Mbuthia, Chief Information Officer, Kenya Bankers AssociationMichael Michie, Head of Information Technology, M Oriental Bank LtdHillary Miller-Wise, Chief Executive Officer, EsokoAlfraha Mmare, VP & Head of Cards, Barclays BankEvaline Momanyi, Senior Manager – M-PESA Emerging Business, SafaricomPatrick Mowatt, Senior Manager, Business Development: Africa, Arab Financial ServicesDanson Muchemi, Chief Executive Officer, JamboPayTopy Muga, Senior Director, Financial Inclusion, Sub Saharan Africa, Visa Inc.Alix Murphy, Director of Mobile Partnerships, WorldRemitWilfred Musau, Chief Executive Officer, National Bank of KenyaZahid Mustafa, Retail Banking Director, Barclays Bank of KenyaDan Musungu, Head, Transactional Banking, Co-operative Bank of KenyaRose Muturi, Country Manager, TalaRamona Mwarey, Head Of Channels, Barclays Bank KenyaStephen Mwaura, Director: National Payments System, Central Bank of KenyaAngela Mwirigi, Director of Marketing & Communications, Kenya Commercial BankDimitrios Nakis, Director Product Management EMEA, VerifoneWilliam Nanjero, Principal Consultant, MicrosavePaul Mwaura Ndichu, Managing Director and Chief Executive Officer, InterswitchEddie Ndichu, Head, Digital Financial Services & Mobile Payments, KCB GroupGeorge Njuguna, CIO, Housing Finance Company LimitedJarius Obuhatsa, CTO, Insurance For AllMartin Obuya, President, Internet Society Kenya ChapterJudith Sidi Odhiambo, Director of Corporate Regulatory Affairs, Kenya Commercial BankLazarus Okolie, Chief Technology Officer, Fidelity Bank PLCHabil Olaka, Chief Executive Officer, Kenya Bankers AssociationHerbert Olowo, Chief Information Officer, Stanbic Bank UgandaJohnson Ondicho, Head Of Electronic Payments, Kenya Commercial BankJuliet Ongwae, Chief Innovation Officer, Musoni Kenya LtdNyasinga Onyancha, Co-Founder and CEO, SimbaPayJohn Paul Otieno, CEO, Insurance For AllSarah Oyungu, Director of Digital Marketing, Africa, Standard Chartered Bank KenyaEmilian Popa, Principal, Digital Growth Africa Middle EastJennifer Riria, Group Chief Executive Officer, Kenya WomenMazyar Rostami, Senior Development Advisor, U.N.H.C.R.Ursula Schilling, Director of Business Development, Infineon Technologies AgSinclair Skinner, Co-founder, BitMariPanashe Tapera, Head of Growth, Bit FinanceJennifer Theuri, CEO - Fintech lead, Integrated Payment Services LtdBonney Tunya, Anchor, East Africa, C.N.B.C.James Vancel, Managing Director, Busara Center for Behavioral EconomicsWim Vanhelleputte, Chief Executive Officer, M.T.N.Allan Waititu, Director of Special Projects, Equity BankVincent Wakaba, Head, Mobile Banking, Co-operative Bank of KenyaPauline Warui, Founder & CEO, East Africa Customer Care Centre




Charles Washika, CIO, The Cooperative Bank Of Kenya Ltd.Kevin Wingfield, Executive Director, Personal and Business Banking, Standard Bank








Stream 1

Financial Inclusion Summit East Africa 2017 - 5th September

08:30 Registration and networking

Host:

Suleiman Asman, Country Director, Innovations for Poverty Action – Kenya

EVALUATING THE STATE OF EAST AFRICAN FINANCIAL INCLUSION

09:30 Does East African financial inclusion finally have momentum?• How banks and non-banks are driving the financial inclusion agenda• Understanding financial exclusion in Kenya, and implications for East Africa• How governments are supporting the development of financial inclusion initiatives• Expanding opportunity through cross-border interoperability

William Cook, Financial Sector Specialist, C.G.A.P. World Bank Group

10:00 Powering financial inclusion with innovation• Creating new products and services that fulfil an unmet need• Scaling proven solutions across East Africa• Working with cross-sector partners• Addressing challenges and opportunities in agriculture, education, health, trade and entrepreneurship,

energy, water, sanitation• What does a future where more people are financially included look like?

Yoku Korsah, Managing Director, Bluechain

EMPOWERING THE UNBANKED FEMALE POPULATION

10:30 Bridging the financial inclusion gender gap• How have micro-credit programmes empowered women over the last decade• The identification of standardised indicators to measure progress• Why digital payments elevates female financial inclusion• Melding traditional savings and financial planning strategies with extensive digital services to women’s

lifecycle needs• Overcoming the systemic, social and cultural barriers to access

Jennifer Riria, Group Chief Executive Officer, Kenya Women




11:00 Networking break and refreshments

OVERCOMING BARRIERS TO FINANCIAL INCLUSION

11:30 Addressing key barriers to financial inclusion in Africa• Management buy in and investments• Building trust in the brand• Building robust and scalable technology• Relentless execution• Partnering with government and regulators

Topy Muga, Senior Director, Financial Inclusion, Sub Saharan Africa, Visa Inc.

REGULATION

12:00 Financial regulation 2.0: what should it entail?• How regulation evolved over the years: Kenya’s perspective• How regulation can shape innovation: learning from Kenya• Will regulation shape technology, or vice versa

Victor Malu, Head, Future Financial Systems, FSD Kenya

12:30 Panel: The role of Cash-for-Aid programs in building financial inclusion• Continuously innovating in developing and disbursing cash transfers• Creating efficient and accountable models of intervention that offer dignity and choice• What more can be done to create a relevant regulatory environment?• Creating resilience through community capacity building and improving livelihoods• What opportunities exist for further collaboration between the humanitarian sector and the private

sector?

Sahana Arun Kumar, Managing Director, Amarante Consulting

Richard Yego, Mobile Commerce Operations Manager, Airtel

Mazyar Rostami, Senior Development Advisor, U.N.H.C.R.

Marion Kimani, Assistant Manager, Regional Strategies, F.S.D. Africa

Allan Waititu, Director of Special Projects, Equity Bank

13:10 Welcome address by lunch sponsor - Youtap

13:20 Networking lunch




Afternoon host:


AGE OF FINTECH

14:20 Fintech: speed, accountability, efficiency• Segment-specific propositions to millennials, small businesses and the underbanked• Embracing “coopetition” to engage with the existing ecosystem of banks• Providing greater speed, accountability and efficiency• Developing an attractive and significant customer experience• Socialising financial products and services

Jens Glaso, CEO, Blockbonds

14:50 Understanding consumer behaviour on fintech platforms to improve financialwellbeing• Understanding behaviour to develop new products that are aligned with how people behave on

platforms• Using data science to explore data from fintech platforms• Utilising behavioral science as a governing framework for understanding actions made by people• What role does testing have in validating our assumptions?• Using prescriptive tools to help better decision making

James Vancel, Managing Director, Busara Center for Behavioral Economics

Leah Kiwara, Senior Associate, Busara Center for Behavioral Economics

MICROCREDIT

15:20 Microfinance and the impact of digital based financial service provision• Leveraging financial innovation and education for small business holders and unbanked start-ups for

true financial inclusion• How agent networks have fuelled financial inclusion success in remote areas• E-money and the risks of the non-bank led model

Evans Abuuru, Head, Small Enterprise Banking, National Bank of Kenya

15:50 Instant, automated, remote: the rise and impact of digital credit• Understanding digital credit users• Implementation for customer relations, repayments and collections




William Nanjero, Principal Consultant, Microsave

16:20 Networking break

THE FINANCIAL INCLUSION ECOSYSTEM

16:40 Engaging the entire financial services ecosystem in financial inclusion• Accelerating the integration of financial inclusive services into the broader financial sector• Connecting the social value chain through a digital payments platform• Incentivising innovation: the role of government in fostering financial inclusion business models• Ensuring interoperability and competition among providers and access capability among citizens

Rogério LAM, CMO, Banco Comercial De Investimentos (Bci)

17:10 Close of Summit

17:15 After-hours networking party - hosted by Bluechain Africa

Seamless Payments East Africa 2017 Day 1 - 6th September 2017

REALISING THE POWER OF FINTECH

Keynote host:

Bonney Tunya, Anchor, East Africa, C.N.B.C.

09:00 Keynote: Adapting in a Fintech age• Harnessing the power of Fintech as a catalyst for redefining financial markets• Providing fuel for growth• Accelerating Fintech innovation: debating the role of all players within the ecosystem• How to think like a Fintech• Re-imagining financial services processes from top to bottom

Jim Marous, Co-Publisher, Digital Banking Report




09:30 CEO keynote panel: Defining the future of digital banking• Improving access for the unbanked and underbanked• What lessons can be learnt from Fintech startups?• How banks are answering the call for payment innovation• Creating a seamless experience across all touchpoints• Moving beyond the digitalisation of features: creating a truly digital bank• Rethinking regulation to foster socially valuable financial innovation

Habil Olaka, Chief Executive Officer, Kenya Bankers Association

Diane Karusisi, Chief Executive Officer, Bank Of Kigali

K.C. LI KWONG WING, Group Chairman, State Bank of Mauritius

Wilfred Musau, Chief Executive Officer, National Bank of Kenya

10:10 Keynote panel: Increasing interoperability - the role of National PaymentSwitches• Expanding access to financial services as well as financial inclusion• Reevaluating the effectiveness of legacy core banking infrastructure• Adopting innovative technologies to facilitate seamless payment systems• Promoting co-opetition between financial institutions


Jennifer Theuri, CEO, Integrated Payment Services Ltd

Anton Groenewald, Head of Pre-sales: Africa, BPC Banking Technologies

Bizuneh Bekele, CEO, Ethswitch S.C

10:50 Speed networking

11:00 Morning tea

11:30 Streams begin: attendees can visit any of the conferences below




PAYMENTS

MOBILE PAYMENTS & WALLETS

Host:

Robert Courtneidge, Global Head of Cards & Payments, Locke Lord

11:30 Panel: Rise of mobile payments• Who will be the winners of the mobile payments war?• Pushing product innovation further in a market that has trouble evolving beyond payments• Streamlining the enrolment process to increase customer uptake• Adding value-added financial services like free money transfers and access to credit• Who owns the customer’s loyalty


Danson Muchemi, Chief Executive Officer, JamboPay

Eddie Ndichu, Head, Digital Financial Services & Mobile Payments, KCB Group

Vincent Wakaba, Head, Mobile Banking, Co-operative Bank of Kenya

Laban Jemba, Founder & CEO, LipaMobile

12:00 Case study: Evolving mobile money• Reducing risk and encouraging innovation• Leapfrogging traditional infrastructure• Increasing cross-border interoperability• Building trust and normalising mobile money as a social norm• Overcoming the challenges of regulation, infrastructure and commercial viability• Boosting the mobile money ecosystem and connecting diaspora communities

Evaline Momanyi, Senior Manager – M-PESA Emerging Business, Safaricom




ROUNDTABLES

•Overcoming the barriers to instant, real-time payments

•Empowering merchants to improve customer experience at POS

•Building out a low-cost merchant acquisition strategy in East Africa

•Will mobile payments replace debit and credit cards?

•Promoting a culture of innovation within your bank

•Promoting retail lending in the underserved population

•Identifying how blockchain can transform your business

13:00 Welcome address by lunch sponsor:

Partha Saha, Head of Business Development, Arab Financial Services


ALTERNATIVE & CONNECTED PAYMENTS

14:20 Panel: Connected payment devices• The role of banks in bringing commerce to life by providing and accepting alternative payments• Increasing customer engagement through centralised transactions• Personalisation: the new connected customer journey• The rise of contactless payment technologies: NFC, QR codes, BLE• Examining the potential and ramifications of the IoT: identity, access control, privacy and security


Johnson Ondicho, Head Of Electronic Payments, Kenya Commercial Bank

Patrick Buchana, CEO, Airclerk

14:40 Revolutionising payments with alternative data• Using mobile data to build credit scores, financial identities and delivering instant credit• Facilitating financial access, choice and control to the underserved• Creating user-friendly, seamless payment experiences• Competing and collaborating to facilitate transactions and deliver unrivalled solutions

Rose Muturi, Country Manager, Tala




15:00 Expanding social payments• Comprehending the vast potential of social payments• Taking social payments across borders• Making sure that the user experience is the right experience• Combining messaging, media sharing and payments in an integrated experience• Moving beyond centralised closed models to create an interoperable network

Dave Mark, CTO and Director of Mobile Technology, M-Changa

15:20 Integrating proximity payments• Facilitating a faster, cheaper and safer payment option• Choosing the right contactless product for your business• Encouraging the acceptance of NFC• Promoting a cashless economy• Working with merchants to educate consumers

Reserved for sponsor

Ursula Schilling, Director of Business Development, Infineon Technologies Ag

SECURITY & ANALYTICS

15:40 Leveraging disruptive technologies to improve payment security• Using 4th platform technologies to improve security and trust• Applying algorithm-based technology to keep up with fraud techniques as they evolve• Prohibiting lapses in verification between hardware providers, payments providers and banks• Managing identity and security• Collaboration to improve security

Michael Michie, Head of Information Technology, M Oriental Bank Ltd


PROTECT, SECURE, REGULATE




16:30 CIO keynote panel: Building the bank of 2030• Updating complex, core systems to keep up with an increasingly dynamic digital landscape• Deepening personal connections with customers via sophisticated data analysis techniques• Adopting adaptive security architecture• What place will AI-powered conversational interfaces have?• Advancing long term digital strategies to lead in customer satisfaction• Rolling out multilayered security and user behaviour analytics as the norm

Michael Mbuthia, Chief Information Officer, Kenya Bankers Association

George Njuguna, CIO, Housing Finance Company Limited

Peter Gitau, Chief Information Officer, Standard Chartered Bank

Herbert Olowo, Chief Information Officer, Stanbic Bank Uganda

Charles Washika, CIO, The Cooperative Bank Of Kenya Ltd.

17:10 Close of day one

17:30 After-hours networking party - hosted by Discover


FINANCIAL (R)EVOLUTION

Keynote host:


09:30 Embracing disruption: financial services 2020 and beyond• Examining forces that are disruptuing the role, structure and competitive environment for financial

institutions• Creating alternate scoring methods and platforms using innovative fintech technology solutions• Building out AI platforms for faster, better and cheaper decisions• Facilitating financial access, choice and control to the underserved• Competing and collaborating to facilitate transactions and deliver unrivalled solutions

Kenneth Krayser, Vice President: Open Innovation, Barclays Africa Group Ltd




10:00 Keynote panel: Driving financial services transformation with emergingtechnologies• Assessing the impact of disruptive technology: IoT, AI and machine learning, big data, robo-advisors,

cloud computing, regtech, insurtech• Creating deeply personalised interactions and next-level customer experiences• Re-imagining financial services processes from top to bottom• Incumbents partnering with Fintechs and start-ups to drive innovation• Increasing security and protecting consumer privacy


Lance Mambondiani, CEO, Steward Bank

Jeremy Awori, Managing Director and Chief Executive Officer, Barclays Bank Kenya

Kevin Wingfield, Executive Director, Personal and Business Banking, Standard Bank

Wim Vanhelleputte, Chief Executive Officer, M.T.N.

10:30 Morning tea

10:40 Networking break & refreshments


PAYMENTS

X BORDER PAYMENTS

Host:


11:20 Innovating international payments within established banks• Evaluating the robustness of the current infrastructure• Exploring the challenges of universal Banking• What actually is innovation?• Understanding and adhering to country specific regulations

Daniel Buntman, Head: International Banking, Absa




11:40 Driving mobile-to-mobile cross-border payments• Developing a global digital payments platform that can be scaled to deliver cross-currency, cross-

border and cross-network payments• Leveraging diaspora remittances to boost the domestic digital economy• Partnering with banks and telcos to go beyond East African borders• How are instant, mobile-to-mobile remittances shifting customer behaviour?• Social media: making use of the viral engine for P2P payments

Alix Murphy, Director of Mobile Partnerships, WorldRemit

12:00 The evolving trend of prepaid in a digital ecosystem• Evaluating the benefits of corporate prepaid cards• Increasing convenience with mobile• Driving customer loyalty in a competitive marketplace

Arnaud Bazerque Bacha, Manager – Product & Innovation, International CardProcessing Services (ICPS)

ROUNDTABLES

•Evaluating how alternative technologies could disrupt the processing & acquiringecosystem

•Fostering P2P payments technology

•Assessing emerging capabilities in B2B payments

•Understanding the needs of the unbanked

•Exploring strategies to drive customer loyalty


CARD INNOVATIONS




14:00 Panel: Answering the call for payments innovation• Meeting the growing expectations of global real time payments processing• Creating instant payment experiences on mobile devices with biometrics and UX design• Where to start: creating a sustainable business model• Speed, contextual analytics and platform optimisation: the key for a successful contextual purchasing

experience• Increasing transparency at every stage of the payments value chain


Sanjay Kachru, Head of Cards and Alternative Channels, Exim Bank Tanzania

Tawanda Matembo, Divisional Director, Retail Banking, CBZ Bank

Ramona Mwarey, Head Of Channels, Barclays Bank Kenya

Leon Kiptum, Head, Consumer Banking, Family Bank

14:30 Interview: Exploring the rise of prepaid and mobile for millennials• Understanding millennial money habits• Rolling out the right tools to increase engagement• Improving CX at every touchpoint while increasing revenue• Offering each user incentives and rewards to encourage loyalty

Alfraha Mmare, VP & Head of Cards, Barclays Bank

EVOLVING BEYOND THE BRANCH

14:50 Leveraging the branch for the unbanked population• Utlising Fintech to make the branch more efficient• Driving cost efficiency• Building relationships and winning customers with face-to-face interactions• Retaining the value of traditional bricks and mortar branches• Leveraging customer data to predict buying behaviours and offer a personalised experience

Percy Paul Lubega, Head of Business Development, Finance Trust Bank




B2B PAYMENTS

15:10 What’s next for B2B payments?• What new business models are emerging?• Leverage existing infrastructure to play the B2B game• Reducing costs and increasing uptake across industries• Increasing efficiency to help payments complete more quickly• What are faster payments?• Learning from P2P disruptors for B2B innovation

Dan Musungu, Head, Transactional Banking, Co-operative Bank of Kenya

15:30 Closing international keynote: Moving beyond traditional banking: Rabobank casestudy

David Gerbrands, Head Banking Advisory, Rabobank

16:00 End of conference day two








Stream 2



Host:



















REGULATION




sector?











Afternoon host:


AGE OF FINTECH







MICROCREDIT

















Keynote host:


















11:00 Morning tea





BANKING

CYBER SECURITY

Host:

David Kanyanjua, Managing Director, Three Quality Services

11:30 Panel: Re-examining approaches to cyber risk• Ensuring all platforms are guarded against attack• Developing new security mechanisms whilst cybercriminals cultivate new techniques to evade them• Protecting banks from evolving phishing and malware attacks• Do your service providers meet your security standards?• Extending risk management focus from pure information confidentiality to include brand reputation• Making security part of your corporate DNA


Lazarus Okolie, Chief Technology Officer, Fidelity Bank PLC

Michael Michie, Head of Information Technology, M Oriental Bank Ltd

Juliet Maina, Associate - Telecommunications, Media and Technology, Triple OK Law

12:00 Beyond the password with biometrics• Revolutionising the way we interact with money• Using people as the answer to security• Increasing accessibility for the underserved with biometric capabilities• Assessing the future of convenient, secure and trusted finance• Implementing biometric authentication systems into future hardware products• Considering multifactor biometrics like fingerprint, retina, voice, retina, facial and heartbeat for

authentication





ROUNDTABLES











DESIGN & UX

14:20 Satisfying digitally-savy millennials• Providing a convenient, intuitive experience for mobile lifestyles• Helping millennials safely access their financial information on their mobile devices• Fighting for limited space: keeping banking apps relevant and encouraging regular use• Reducing banking costs and increasing checkout speed

Russell Akuom, Head of Digital Banking, Co Operative Bank of Kenya

14:40 Bank of the future: embracing digital transformation• Digital onboarding and KYC trends• End to End digital experience, from enrollment to instant card issuance• Integrated "digital" issuance in the same process• Simplifying the flow and boosting mobile app usage

Syed Ammar Faheem, Regional Manager (SANEA) Digital Banking & Payments,Gemalto




THE CUSTOMER OF TOMORROW

15:00 Panel: Redefining your digital marketing strategy• Seamlessly combining digital and physical delivery channels• Contextualising campaigns with relevant, interactive content marketing• Getting personal: customising to enhance the overall experience and increase ROI• Understanding increasing complex consumer decision behaviour in order to optimise conversion rates• Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer

insight


Angela Mwirigi, Director of Marketing & Communications, Kenya Commercial Bank


15:30 Moving social media to the mainstream• Incorporating social networking platforms with mainstream banking• Personalising campaigns at scale with Facebook, Twitter and Instagram• Overcoming challenges in measuring ROI from social media spend• Creating customer intimacy by listening to your customer and having two-way conversations• Social media as a contact centre• Monitoring and reacting to bad reviews

Sarah Oyungu, Director of Digital Marketing, Africa, Standard Chartered Bank Kenya
















Keynote host:















10:30 Morning tea



BANKING

THE FUTURE BANK

Host:


11:20 Case study: Lessons from a digital-only bank• Offering a broad range of services to reduce the need for a branch• Allowing customers to deposit, withdraw and transact in a secure, efficient manner• Guaranteeing significant customer uptake with increased usability• Implementing social media banking to cater to the needs of digital natives• Building IT systems from scratch, saving on the costs of maintaining legacy systems


11:40 Moving towards optichannel banking• Optichannel: delivering banking services seamlessly and ubiquitously based on customer’s needs and

preferred channel• Enabling your customer to bank the way they want, when they want• Utilsing tracking technologies that can monitor consumers for better contextual targeting• Removing silos and making cross-channel loyalty a priority• Delighting customers and encouraging them to be ambassadors on social media

Zahid Mustafa, Retail Banking Director, Barclays Bank of Kenya

12:00 Redefining the fundamental model of retail banking• Providing an interface that anticipates the customer’s needs• Incorporating social media banking to appeal to digital natives• Reducing costs while having a fuller service offering• Improving branch profitability• Back to basics: embodying your value proposition at every touch point

Lazarus Okolie, Chief Technology Officer, Fidelity Bank PLC




ROUNDTABLES

















Stream 3



Host:



















REGULATION




sector?











Afternoon host:


AGE OF FINTECH







MICROCREDIT

















Keynote host:


















11:00 Morning tea





FINTECH

FOSTERING FINTECH

Host:

Emilian Popa, Principal, Digital Growth Africa Middle East

11:30 Panel: Promoting Fintech innovation• Understanding the core elements needed for venture success• Developing and nurturing the next generation of Fintech startups• Providing the right environment for innovation to flourish• Fueling a healthy increase in regional and global investment into the Fintech sector• Integrating digital services with existing legacy systems• Promoting interoperability among different banks, mobile money players and Fintechs

Aaron Fu, Managing Partner, Nest.vc

Sinclair Skinner, Co-founder, BitMari

John Chaplin, Chairman, Global Payments Innovation Jury

Juliet Ongwae, Chief Innovation Officer, Musoni Kenya Ltd

12:00 Overcoming challenges of being a payments start-up in East Africa• Exploring segments with the most potential: B2C, P2P• Fostering talent in the local payments market• Identifying and overcoming key regulatory challenges• Encouraging early stage funding to harness innovation

John Chaplin, Chairman, Global Payments Innovation Jury

ROUNDTABLES














BLOCKCHAIN

14:20 Panel: Encouraging blockchain adoption• Exploring cost implications when new and existing technology co-exist• Migrating vs. upgrading legacy systems• How scalable is the technology?• Promoting interoperability between private networks• What are the technical and business impediments holding back adoption?• Will cybersecurity be a driver or a hurdle for adoption?• Providing opportunities for real-time settlement capabilities


John Karanja, Chief Executive Officer, Bithub Africa

Panashe Tapera, Head of Growth, Bit Finance

Michael Kimani, Founder, Chama Pesa Ltd.

Gibson Juma, Co-founder, Bitsoko

14:40 Examining alternative uses of the blockchain• Navigating the emerging opportunities offered by blockchain technology• Utilising new blockchain applications to

accelerate global adoption• Discussing future use cases including:

o Enhancing agriculture and creating smart farmso Monitoring food supply chainso Underpinning cloud storage platformso Regulating healthcareo Facilitating voting

Sinclair Skinner, Co-founder, BitMari




15:00 Developing open mobile money APIs

Luke Kyohere, Founder & CEO, beyonis

CREDIT & LENDING

15:20 Facilitating increased subprime lending• Creating opportunity for the underserved ‘credit invisibles’• Enabling customers to establish a credit history• Directly connecting borrowers to individual lenders• Offering consumers a chance to get loans easily and quickly

Hillary Miller-Wise, Chief Executive Officer, Esoko

15:40 Adopting alternative credit scoring & management• Determining the characteristics of ‘good risk’ in underserved areas• Enabling lending to the underserved• Combining multiple elements including technology, social and mobile data to assess credit worthiness• Adopting personal data as a currency

Juliet Ongwae, Chief Innovation Officer, Musoni Kenya Ltd
















Keynote host:












10:30 Morning tea






FINTECH

FINANCIAL INCLUSION

Host:


11:20 Panel: From blockchain to P2P lending: which trend will win?• Which Fintech trends will have the greatest impact on financial inclusion efforts?• Assessing the potential impact of Fintech on long term financial stability and prosperity• Developing national data frameworks to foster financial inclusion strategies• Facilitating geo-spatial mapping for deeper insights into financial inclusion landscapes

Tamara Cook, Head, Digital Innovations, Fsd Kenya

Minhaj Adil, Associate Director - Africa, Nest.vc

Felix Cheruiyot, Lead, Kenya Apps Network Ltd


11:40 Harnessing mobility through Fintech to drive financial inclusion• How is access to Fintech driving financial inclusion?• Speeding up the onboarding process whilst ensuring increased security and KYC adherence• Scaling up access to mobile services for the underbanked• Developing attractive and significant CX to entice new customers• Assessing collaboration opportunities between NGO’s corporations and governments for a financially

inclusive ecosystem

Waweru Kuria, CEO, iNuka Pap




INSURTECH

12:00 An introduction to… Insurtech• Insurtech = transforming the insurance industry with technology• Utilising new approaches to underwrite risk and predict loss• Growing existing capabilities and reach• Leveraging big data, online scoring platforms and real time data streaming to better manage risk• Securing individual insurance records and history with the blockchain

John Paul Otieno, CEO, Insurance For All

Jairus Obuhatsa, CTO, Insurance For All

ROUNDTABLES







REIMAGINING REGULATION

14:00 Creating an enabling environment for innovation• Innovating the world’s most outdated and complex industry• Regulation intersecting with disruption= RegTech• Can technology help in addressing the changes that need to happen?• Harnessing cloud computing, big data and blockchain to comply with regulatory requirements• Creating a more transparent and controlled global financial system

Christopher Kemei, Director, Licensing Compliance and Standards, CommunicationsAuthority of Kenya




14:30 Debating the role of the regulators• What role should regulators play to promote the adoption of RegTech?• Identifying specific rules or policies that inhibit or encourage the adoption of RegTech• Improving the interactions between industry participants and regulators• Testing RegTech innovations• How can RegTech support the industry in meeting new requirements?

Rosemary Koech-Kimwatu, Head of Legal and Regulatory Affairs, Wayawaya Limited

P2P PAYMENTS

14:50 Panel: Fostering P2P payments• How are instant, mobile-to-mobile remittances shifting customer behaviour?• Increasing interoperability between MNOs, banks and Central Banks• Competing with non-banks• Capitalising on favourable cross-border benefits

Ali Hussein Kassim, Managing Partner, Hussein & Associates

Nyasinga Onyancha, Co-Founder and CEO, SimbaPay

Gladys Kingori, Founder & CEO, ZOA TECH LIMITED

Grant Flanagan, Managing Director, Atria-Africa











Documents

6 - 7 September 2017 Nairobi - terrapinn-cdn.com · 6 - 7 September 2017 Nairobi ... Director, Licensing Compliance and Standards, Communications Authority of Kenya ... • Using