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    A STRATEGY FORPERFORMANCE

    EXCELLENCE

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    Executive Overview

    Participant manual

    Tools WorkbookKnowledge

    Breakthrough

    Lecture notes Lecture notes

    Performance Excellence Series

    Training Module Elements

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    Session 1.0 Introduction..... 3

    Session 2.0 Waste Management .. 14

    Session 3.0 5S Implementation. 20

    Element 3.1 Systematic Organization... 31

    Element 3.1.1 Red Tag System. 47

    Element 3.2 Sorting Visual Placement.. 33

    Element 3.2.1 Visual Sign System.. 66

    Element 3.2.2 Visual Color System... 76

    Element 3.3 Scrubbing Clean. 40

    Element 3.4 Standardizing Control... 45

    Element 3.5 Self Discipline Control... 48

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    What is 5S ?

    An essential step required for Waste Elimination

    An integral step in Kaizen

    A required element to achieve Lean-site

    Manufacturing.

    Systematic

    Organization

    Seiri

    Orderliness

    Seiton

    Cleanliness

    Seiso

    Cleanup

    Seiketsu

    Cleanup

    Seiketsu

    Standardization/Perseverance

    Shitsuke

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    5S Performance Excellence Model

    Systematic-Systematic

    Organization

    Scrubbing clean

    Self-Discipline-

    Control

    Customer Expectations

    Sorting Visual

    Placement

    Standardizing

    Control

    Improved Quality

    Improved Safety

    Reduced costs

    Consistent Deliveries

    Improved Product/ Service

    Options

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    The Five Elements of 5S

    Systematic SystematicOrganization- Identifying what

    items are required and which

    are not.

    Sorting Visual Placement-

    Items should be easilyretrievable, easy to get, and

    visual-easy to see.

    Self-Discipline/Control-

    Ensuring that Systematic

    Organization, Visual

    Placement & Cleanliness

    are maintained.

    Scrubbing Clean-Keep the area free from debris,

    dirt, oil, items not needed.

    Standardizing Control-

    Maintain and continually

    improve the previous

    improvements.

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    Major CPI

    Tools (6) Kai zen Lean Des crip t ion

    Cp/Cpk Process capability assessmentDOE Design of experiments

    SPC Process control based on statistics and data analysis

    FMEA Risk assessment tool

    Regression Correlate effect one variable has on another

    Process Map Map process steps to communicate and identify opportunities

    5 whys /2 hows Determination

    methods for root cause discovery

    Pareto Column chart ranking items highest to lowest

    Fishbone Cause / Effect Diagram

    5S Elimination waste

    Visual Mgmt Emphasis on visual techniques to manage process

    Poka-Yoke Error proofing techniques

    Spagetti Chart

    Kanban Material storage technique used to control process

    Takt Time Determine pace or beat of a process

    Std Work Evaluate tasks done during a process

    SMED Single minute exchange of dies - Quick machine set upTPM Integrate maintenance strategy with process

    Cellular Flow Reduce inventory & cycle time thru process layout and pull

    production techniques

    Expand Process Improvement Program to Utilize Kaizen Tool Kit

    Tool Kit Comparison

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    6 Sigma

    Disciplined Methodology

    Technical Approach(Quantitative)

    Data Driven - Statistical

    Customer Focus

    Reduce Variation

    Focus on Large ImpactLarger/Longer Projects

    Kaizen

    Philosophical Approach

    Common Sense Approach(Qualitative)

    Data Driven - Observation

    Operational Focus

    Waste Elimination 5S

    Incremental ChangeSmaller/Shorter Projects

    Complimentary Tools Driving Continuous Improvement

    Expanding the Strategy

    Performance Excellence

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    Comparative AnalysisImprovement Methodologies

    Similar in Structure

    Improvements measured againstestablished process

    Team oriented

    Similar improvement tools

    Measure effectiveness of improvements

    Maintain new performance level

    Standardize & Proceduralize

    Results

    More Efficient Processes

    Comparison

    Both are Effective Improvement

    Mechanisms

    CPI/6s best applied to large complexproblems

    Kaizen/Lean best applied to achieve

    incremental changes and eliminate wastes.

    Measure

    - Data Collection- Determine Process Potential / Goals

    Evaluate

    - Root Cause / Vital Few

    - Statistical Analysis

    Improve & Verify

    - Implement Improvement

    - Validate Improvement

    Standardize

    - Standardize / Leverage

    - SPC

    - Update Procedures

    Evaluate

    - Baseline Process Performance- Establish Target

    Decide

    -Compare solutions

    -Choose

    Act

    -Communicate

    - Implement improvement

    - Control

    Measure

    - Validate improvement

    - Standardize

    - Update ProceduresFocus

    - Reduce Process Variation

    - Identify Critical Cause and Focus

    Resources for Maximum Impact

    Focus

    - Eliminate Waste 5S

    - Seek Incremental Process Changes

    Kaizen/Lean6

    Summary- Technical Approach based on Statistical

    Analysis

    - Requires Significant Data Collection

    - Best applied to Manufacturing Processes

    - Typical Projects 1-3 Months

    Summary- Common Sense Approach based on

    Observation

    - Applicable to all types of processes

    - Defined improvement strategy

    - Typical Projects 1 week

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    Why 5S

    To eliminate the wastes that result from

    uncontrolled processes.To gain control on equipment, material & inventory

    placement and position.

    Apply Control Techniques to Eliminate Erosion of

    Improvements.

    Standardize Improvements for Maintenance of

    Critical Process Parameters.

    Look Familiar?

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    Overproduction

    Delays (waiting time)

    Transportation

    Process Inventories

    Motions

    Defective products Untapped Resources

    Mis-used Resources

    9Wastes

    The Nine types of wastes.

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    Overproduction ______________________________

    Delays (waiting time)__________________________

    Transportation _______________________________

    Process_____________________________________ Inventories__________________________________

    Motions ____________________________________

    Defective products ____________________________

    Untapped Resources __________________________ Mis-used Resources ___________________________

    9

    Wastes

    Give an example of each type of waste.

    The Nine types of wastesThink Break

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    5 S Element Waste/ Improvement Item Deliverable

    Systematic

    Organization

    Elimination of finding.

    Reduction of part selection errors.

    Reduced Costs

    Improved Quality

    Increased Product Options

    Sorting-Visual

    Placement

    Elimination of finding.

    Elimination of nonconformances.

    Elimination of motion.

    Reduction of part selection errors.

    Reduced Costs

    Increased Safety

    Improved Quality

    Increased Product Options.

    Scrubbing Clean Increased safety.Preventive maintenance.

    Increased equipment knowledge.

    Increased Safety

    Improved Quality

    Standardization

    Control

    Increased equipment life.

    Higher morale.Clean environment.

    Increased visibility of nonconformances.

    Improved Quality

    Consistent DeliveryImproved Safety

    Elimination of Waste

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    Systematic

    Organization

    CleanlinessVisual Placement

    Standardization

    5 S

    Implementation

    Plan

    Progressive

    Enhancements

    Step 1

    Establish 5 S

    Implementation Team

    Step 2

    Develop Specific

    Implementation Plan

    Step 3

    Develop Communication

    Plan

    Step 4Develop 5 S Training Plan

    Step 5

    Implement 5 S

    Step 6

    Verification of Effectiveness

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    Removing Red Tagged stuff

    What Stuff would you Red Tag in these pictures?

    Picture A__________________________________________________________

    Picture B _________________________________________________________

    Think Break

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    In the following pictures, identify some of the finding wastes ( assume you work in a

    distribution center and you have to fill an order with product located in the following

    pictures).

    ___________________ ___________________ _________________

    ___________________ ___________________ _________________

    ___________________ ___________________ _________________

    ___________________ ___________________ _________________

    Everythinghas a useable place

    Think Break

    Finding Wastes

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    Some evidence of standardized work areas

    Clear, shiny aisle ways

    Color coded areas

    Slogans, banners

    No work-in-process ( WIP )

    One-Piece Flow

    Standardized Work Sheets

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    Visual Color System Implementation

    Develop a map identifying the access ways(aisles, entrances, walkways etc.)and the action areas.

    Perform any necessary realignment of walkways, isles, entrances.

    Assign an address to each of the major action areas.

    Mark off the Walkways, Aisles & entrances from the action areas Table 1.0

    Apply flow-direction arrows to aisles & walkways Table 1.0

    Perform any necessary realignment of action areas.

    Mark-off the inventory locations Table 1.0.

    Mark-off equipment/machine locations Table 1.0

    Mark-off storage locations( Cabinets,shelves,tables) Table 1.0

    Color-code the floors and respective action areas per Table 1.0.

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    Cleanliness involves cleaning every aspect of

    the Organization and the removal of dirt,

    dust,oil, scraps on the floor, & garbage.

    Key Deliverables

    A cleanSystematic Organization results in increased safetyand

    efficiency.

    Increased

    Safety

    Increased

    Efficiency

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    Step 2: Allocation:

    Assign resources to the specific tasks required to make 3S a habit.

    5S To Do Plan Date: Page of

    5S Team Members Company/Division Name: Person Preparing This Sheet

    Item#

    DateStarted

    5S element 5S Task - Action PersonResponsible

    Location/Department

    PercentComplete

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

    100 25

    75 50

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    5S for the Workplace

    Training andSourcebook

    for5S Worksheets

    How to Use This Manual

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    The continuous improvement tools that are presented in Sections1-10 of this manual are shown in order of use. These formsMUST be completed in the order presented in this manual. Eachsection contains a brief description of the tool, its purpose, whento use it, who should use it, how to use it, and the expectedresults.

    Remember to focus on the elimination of waste.Strive to maximize yields and obtain cost reductionsfrom existing machinery and equipment beforebuying solutions. Improve current systems andtechniques before automation. Automating a systemor practices without first having an understanding ofthe process will not solve underlying processproblems.

    Perhaps the most important point to remember is that

    we must understand a process before we make anyattempt in changing it. No Tampering is the first ruleof continuous improvement. We can not tamper witha process without understanding it.

    By using these tools, we will all share a common andsystematic approach for questioning, analyzing,proposing solutions, experimenting, and finally,implementing proven changes.

    The problems that exist in the worldtoday

    cannot be so lved by the same level of

    th ink ing

    that created them.

    Improvement

    Identify waste

    Measurement

    5S

    Template

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    Table of Contents

    Section 1 Development of 5S To Do Plan:Establishment of the 5S team focused on

    the development, training, and implementation of the companys 5S program.Deliverable includes action plan and associated tasks with the 5Simplementation. 4

    Section 2 Waste Identification Map: Identification of the 9 wastes associated withproduction of products and services. A detailed map of each major work area isdeveloped describing the major types of wastes in each area. These wastes arethe improvement opportunities that exist prior to5S...

    The overall wastes is calculated for all the work areas and identified on the 9

    Waste Radar Chart

    7

    Section 3 5S Action sheet: Establishing baseline key performancemetrics in terms ofkey deliverables, photographs, and current conditions of the before 5Simplementation phase. Deliverable includes the 5S actionsheet.

    11

    Red Tag Strategy: The utilization of Red Tags to visually identify items whichare not needed or used infrequently..

    14

    Section 5 Visual Color Sheets: Utilization of colors to identify specific work actions,inventory locations, access areas within the work environment. Initializationbegins with development of Visual ColorSheets.

    17

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    Section 6 Visual Sign Sheets: Utilization of signs to identify machine, equipment, tooling,inventory, safety, hazard and work center locations. Sample SignSheets.

    20

    Section 7 Standard Cleaning Work Sheet:A cleaning matrix identifying the work arearesponsibilities, supplies, and schedules for cleaning. .. 23

    Section 8 Cleaning To Do List:A action list identifying specific cleaning tasks for eachwork area identified on the Standard Cleaning Work Sheet.. 27

    Section 9 5S Status Report:A report identifying implementation effectiveness of each 5S

    steps applied. A variable metric ranging from 0-5 is established for each stepimplemented.. 30

    Section 10 Waste Identification Map: Identification of the 9 wastes associated withproduction of products and services. A detailed map of each major work area isdeveloped describing the major types of wastes in each area. These wastes arethe improvement opportunities that exist prior to 5S

    9 Wastes Radar Chart:After the completion of 5S, the results of the waste reduction

    is recorded, charted and compared to the initial 9 Waste Radar Chart.

    33

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    Section 2

    Waste Identification Map

    Waste Identification Map

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    Manager or Team Leader (Section A) Area or Process Name (Section B) Person Preparing This Sheet (Section C)

    Over production Delays

    Transportation

    Process Inventory

    Motion

    Defective Product

    Defective

    Untapped

    ResourcesMis-used

    Resources

    Waste Identification Map

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    9 Waste Radar Chart

    % of Waste Before 5S

    % of Waste After 5S

    0

    Defect ive Product

    Tran sportati on

    Delays

    ResourcesMi s-used

    Process

    10

    Motion

    Inventory

    UntappedResources

    90

    70

    2030

    4050

    60

    80

    100Over production

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    Overproduction Delays Transportation Inventory Motion Processes Defective

    Products

    Untapped

    Resources

    Mis- Used

    Resources

    Before After Before After Before After Before After Before After Before After Before After Before After Before After

    00

    90

    80

    70

    60

    50

    40

    30

    20

    10

    0

    The Nine Wastes

    PercentageofWaste

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    Waste Identification Map

    Purpose Used to create a visual picture of a work area to assess waste in work placeorganization, office/cell layout and crewing. Shows the type of each waste insection/division of the organization. Also utilized to indicate equipment type,size, and distances within each work area.

    When To Use The Waste Identification Map should be used after the 5S To Do plan iscompleted. A map should be developed for each department or focus areaof the 5S program. Do not attempt to develop a single Map for an entireorganization, it will become too busy to be effective.

    Who Should Use It The Waste Identification Map can be used by anyone involved in continuousprocess improvement.

    Expected Benefits The Waste Identification Map will provide information about work waste ineach department, work sequence, equipment layout and distances. TheWaste Identification Map not only provides actual waste, but also provides avisual layout of the interrelationship of the waste.

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    How To Use It 1. Referring to the 5S To Do Plan, identify each respective area 5S will

    be implemented. Develop a Waste Identification Map for each area ordepartment and complete sections A, B, C, with the necessaryinformation. Note you may have multiple Maps for the entire 5Simplementation program.

    2. For each work department, fill in the equipment, access areas,

    storage areas, inventory locations etc. on the Map. It is best to drawthese to scale.

    3. Next identify the processes for each areaon the Map.

    4. Next, list the products and servicesat each applicable workstation.

    5. Next, identify the product/service flowthrough the respectiveprocesses & work stations.

    6. Establish time trials for each major activityand when completed

    document the time for each major activitywithin the department.

    7. Document the type of waste and time associated with each wasteateach activity, process, equipment, inventory, storage, and officelocation.

    8. For each type of waste identified, complete the waste matrix section onthe bottom of the 9 Waste Radar Chart in the before column. Note:The y-axis list % of waste, use whatever metric makes sense i.e.time, $, labor hours, productivity etc. Remember that your goal isto reduce these wastes as a result of the 5S Program.

    Chart the % waste value for each type of waste on the Radar Chart.Connect each of the values on the radar chart. This is extremely important,this is your baseline metric and will be used to determine the magnitude ofyour improvements.

    Next Step You are now ready to move to the next step, the Action Sheet.

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