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Metro
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Metro de Santiago
Sebastián Court B. UITP Observatory of Automated Metros Manuel Espinoza G. May 11-12th 2015
Line 3 & 6 Project: Our biggest challenge
Line 3 & 6 Project: Our biggest challenge
Metro de Santiago 2015
N° of Lines 5
Length (km) 103
N°Stations 108
Trips per day (MM/day) 2.4
L1Demand (pphpd) 45,000
L1 Density (pax/m2) 6
Nº cars 1,093
Metro de Santiago 2015
Peak Hour
63%
UsersMetro
UsersMetro + Bus
UsersBus
31.9% 29.3% 38.8%
0% 20% 40% 60% 80% 100%
Public Transport Travel Distribution
Line 3 & 6 Project: Our biggest challenge
MM/yr 120 passengers will be added to the metro network due to lines 3 and 6 (103 direclty from L3 (72) & L6 (31)).
6 3 P63 2019
Length 16 21 37 140
N°Stations 10 18 28 136
Mean Inter-Station Distance 1.3 1.1 1.2 1
Stations of combination 4 5 9 17 Estimated Passengers
(MM/yr) 827
Opening 2017 2018 2018
Investment (MMUSD) 1,036 1,722 2,759
Lines 3 and 6
Line 3 & 6 Project: Our biggest challenge
18 Stations
Line 3
22 Km
17Min. (Plaza de Armas. Los
Libertadores)
6 connection stations
LOS LIBERTADORES
Fernando Castillo
Velasco
* L3 recently announced extension not included
Line 3 & 6 Project: Our biggest challenge
Line 3 & 6 Project: Our biggest challenge
Special organization for the project
~200 Metro employees and ~100 consultants
Many Metro directions workin together (PM, Engineering, Legal, HR, etc)
Close work with operations, maintenance and commercial directions
~650 contracts with ~20 principal contracts
Special organization inside the project for interfaces and integration.
Define requirements and manage the complete construction.
Basic Engineering
Systems tender process
Detailed Engineering
Manufacturing Installation Testing
Basic engineering tender process
Stations Basic Eng.
Tender
Excavation detailed
eng. tender
Stations Basic engineering
Excav. Detailed
eng.
Stations Detailed engineering tender and execution
Excavations Excavation
tender process
Stations construction Stations const. tender
Enviromental approavals
2012 2013 2014, 2015,…
Civil works
Trains, Tracks, systems and equipments
2017
Line 3 & 6 Project: Our biggest challenge
Systems Public Tenders: 4 packages + 5 individual systems
Rolling Stock/ CBTC
Railways / Catenary
Communication systems
Escalators and Elevators
Electric System
Platform Screen Doors
SCADA
Ticketing
Forced Ventilation
Line 3 & 6 Project: Our biggest challenge
Progress: 31,6%
Basic Systems Engineering and
civil works
Start of works Lines 3 and 6
2012
2013
End of Basic Engineering
Civil Works engineering
Tender Award rolling stock
2014
Trains arrival
Works Execution Stations and
Tunnels
2016
2017
Opening L6
2018
Opening L3 System installation
and startup tests Line 6
2015
Workshops and garages
Environmental Authorization
Overall Schedule
Line 3 & 6 Project: Our biggest challenge
B Interfaces between Systems
-Comittee-
C Integration -Comittee-
D Interfaces with Civil Works
-Comittee-
A Systems
-Comittee-
Senior Managment Management
-Comittee-
Managing Directors -Comittee-
Decisions & informations
Decisions & Informations
Decisions & Informations Decisions & Informations Decisions & informations
Decisions & informations
Asks resolutions. Informs
Gives Guidelines
communication & coordination
communication & coordination
Integration Workflow
Line 3 & 6 Project: Our biggest challenge
As a company, we need to be prepared to operate.
Prepare future and current clients to use these lines.
Additional challenge…
Our first UTO line!
Line 3 & 6 Project: Our biggest challenge
UTO – GoA 4, Efficient operation of the stations
UTO lines gives the opportunity of creating a new model
We don’t have an inner reference of how we should operate these lines.
Many things should be prepared. Not only Systems & Civil works!!
It is an opportunity of analyzing our current operation.
Line 3 & 6 Project: Our biggest challenge
Ope
ratio
nal
mod
el
Systems Design
Civil works Design
Human Resources
Organization
Change Management
Safety + Security + RAM
Travel experience
Line 3 & 6 Project: Our biggest challenge
30. Procedimientos de Operación línea 6 y 3
31. Procedimientos Operativos para pruebas y puesta en servicio
32. Procedimientos Red Actual Actualizados
33. Procedimientos de Comunicaciones entre operaciones y mantenimiento
34. Plan de capacitación (suministro y mantenimiento)
35. Programa de circulación línea 6 y 3
36. Actualización sistema de gestión de calidad ISO 9001 operaciones y mantenimiento
37. Documentación técnica entregada
Clientes
39. Procedimientos de Comunicaciones con Clientes
40. Procedimientos de Atención a Clientes con necesidades especiales
6. Estructura Organizacional
7. Plan de Desarrollo de Carrera
8. Programa de Movimientos Internos
9. Programa de Contratación Interna – Externa
10. Programa de Formación Inicial
11. Programa de Capacitación de Largo Plazo
12. Programa de Salud Ocupacional
13. Diseño Programa de Implementación de Gestión del Cambio
14. Caso de negocio
15. Cronograma 2015 establecido
16. Forecast resultado L63 2020
17. Manual de Operación Nominal
18. Manual de Operación Degradada
19. Manual de Operación de Emergencia
20. Manual de Manejo de Flujos por estación
21. Manual de tránsito por las vías
22. Plan Operacional
23. Panel de Indicadores de gestión de la operación
24. Recomendaciones y Oportunidades de Mejora Red Actual
Mantenimiento
25. Planes de Mantenimiento
26. Plan de Conservación de Infraestructura
27. Contratos de mantenimiento operativos (asuntos pendientes definidos)
Clientes
28. Manual de Marketing y Publicidad en estaciones
29. Manual de Comunicación a Pasajeros
Planificación Diseño
1. Equipo del proyecto completo
2. Levantamiento de entregables
3. Cronograma general establecido
4. Cronograma 2014 establecido
5. Gobierno del proyecto establecido
53. Programa de asistencia temporal a la operación
Diseño de RRHH Diseño Operaciones Preparación
Hito 1 Hito 2 Hito 3 Hito 0 Implementación
Hito 4 Hito 5 Puesta en Servicio
41. Contratación y capacitación de personal operativo para prueba de sistemas
42. Contratación y capacitación de personal para operar y mantener la línea
43. Contratación y capacitación de personal de áreas de apoyo
44. Contratación servicios externos para operación y mantenimiento
45. Espacios físicos para personal de apoyo disponible
46. Acuerdos de servicio con externos realizados (ABC)
47. MMS implementado e integrado
48. Locales comerciales funcionando
49. Servicios complementarios funcionando
50. Publicidad instalada en estaciones, trenes y PDAs
51. Programa de educación y comunicación a los clientes, stakeholders y comunidad implementado
52. Pruebas de procedimientos realizadas
Diseño Clientes
Diseño Mantenimiento
Documentación de Operaciones y Mantenimiento Ejecución
Inauguración
Documentación Clientes
Documentación Mantenimiento
2013 2014 - 2016 2015 - 2018
53 Different deliverables
+ Design involvement
Line 3 & 6 Project: Our biggest challenge
Challenges of preparing Clients Clients must learn to use the new services of the station:
• Automatic ticketing • Automatic system for passengers information • Automatic opening of stations • Evacuation • Platform screen doors
Line 3 & 6 Project: Our biggest challenge
Clients must know what to do when: • Emergencies • Peak hour • Massive events
International soccer match in National Stadium “Estadio Nacional” Metro Station
Challenges of preparing Clients
Line 3 & 6 Project: Our biggest challenge
Metro de Santiago plays a key role in the city
Line 3 & 6 is our biggest project in our history
We do not only operate, but also manage the construction of our lines.
We´ve prepared a complex but complete structure to manage this construction.
Commissiong is an essential element in the project.
We’ve dedicated team for preparing the company and the city for this challenge.
We expect you in Santiago 2017!
Line 3 & 6 Project: Our biggest challenge
http://www.metrosantiago.cl/minisitio/linea-3-y-6/