58th Annual Professional Development Programorfa.com/Resources/Documents/2013 Events Brochure.pdf · • A professional membership certificate and decal for your individual use or

58th Annual Professional Development Program

Program at a Glance ...........................................................................................................................8General Information..........................................................................................................................29Accommodations & Meals Information ..............................................................................................29Registration Form.............................................................................................................................30

Administration and Management CoursesAdvanced Recreation Facility Energy Management ...............9Creative Program Planning and Management ........................9Legal Awareness I - Supervising in a Recreation Environment10Legal Awareness II - Managing in a Recreation Environment.10Managing People at Work....................................................11Strategic Business Administration and Performance Measurement.......................................................................11Events Planning and Management .......................................12

Aquatics CoursesEssentials of Swimming Pool Operations..............................13Aquatic Facility Operations – Beyond the Basics ..................13Aquatic Program Administration..........................................14

Buildings And Grounds CoursesBuilding Maintenance and Operations .................................15Building Management and Operations.................................16Facility Housekeeping and Sanitization ................................16Parks Maintenance and Operations ......................................17Parks and Landscaping Equipment Safety Operations ...........17Sports Turf Management and Maintenance...........................18Registered Playground Practitioner Program .......................19Cemeterian™ Operations Level I .......................................20Cemeterian™ Operations Level II .......................................20

Refrigeration And Ice CoursesBasic Refrigeration..............................................................26Ice Making and Painting Technologies .................................27Ice Maintenance and Equipment Operations .......................27Advanced Refrigeration Facility Operator ...........................28Recreation Facility Environmental Systems (HVAC/R) .......28

Table of ContentsBenefits of ORFA Membership ...........................................................................................................4ORFA Professional Designations .........................................................................................................5Certified Ice Technician (CIT) Recertification ....................................................................................21ORFA Facilities Library - Industry Information and Resources Order Form.........................................37ORFA Suggested Guidelines and Best Practices Series ........................................................................38

Introduction ........................................................................31Certified Ice Technician (CIT).............................................31Certified Aquatic Professional (CAP) ...................................32Certified Park Technician (CPT)..........................................33Refrigeration Plant Operations Technician (RPOT) ............34TSSA - Refrigeration Operator - Class B Examination Preparation Course..............................................................34ORFA 1-Day Events ...........................................................35Registration Form...............................................................36

ONTARIO RECREATION FACILITIES ASSOCIATION INC.

1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6Tel: 416-426-7062, 800-661-6732 • Fax: 416-426-7385

[email protected]

Regional Training Courses

2013 I ORFA Professional Development Events • 3

Dear Colleague,

For over sixty-five years, the ORFA has been aleader in the recreation sector by providingspecialized training and developmentopportunities for professionals who work inrecreation facilities. Annually, over 2,000individuals from around the province and beyondbenefit from a variety of ORFA courses dealingwith administration and management subjects,aquatic facility operations, buildings and groundsand refrigeration and ice. And, more recently,ORFA’s select group of training courses has beenin even greater demand given the increasing legalresponsibilities of facility owners and operatorsto ensure them and their employees have thequalified competencies as defined by theOccupational Health and Safety Act.

The ORFA has collaborated with many skilled instructors and professional organizations in designing and delivering this year’s selection of courses andevents. In addition to the 58th Annual Professional Development Program,held at the University of Guelph, there is also an expanded list of regionaltraining activities scheduled throughout the year…designed to bring moretraining closer to your home and workplace!

I encourage you to review this brochure and to register early to avoiddisappointment. I am confident you will enjoy a first-class learning andnetworking experience.

Sincerely,

John MiltonChief Administrative Officer

VISIONTo be the leader in the recreation facility profession.

MISSIONTo provide leadership in the developmentand delivery of innovative training and education programs, value-added services,and quality products for the benefit of therecreation facility profession.

WE VALUE• Expertise in the recreation facility

profession that comes from personaland organizational development

• Dedication to the professional, efficientand competent operation of recreationfacilities

• The communication network of ourstakeholders being important in advancing our mission

• Products and services developed andpromoted in response to market needs

• Results based on business-centredprinciples

WE BELIEVE IN• Serving our stakeholders• Strategic partnerships/alliances• Advancement of the recreation facility

profession• Promoting safe, efficient and

accessible recreation facilities• Information management being the

core activity of the Association• Recreation facilities contribute to a

healthy community• Quality recreation facilities are an

essential part of the recreation experience

2013 BOARD OF DIRECTORSLarry Fisher, RRFA, CITPresident and Chair

Steve Hardie, RRFA, CIT, CPTPast President

Rob Tunney, RRFA, CITDirector, Central Region

Ross Rankin, RRFADirector, Eastern Region

Rob KurishDirector, Northern Region

Scott MairsDirector, Western Region

Richard PooleCorporate Director

Justin Fidler, CITDirector-at-Large

Mark Reinert, RRFM, CIT, CPTDirector-at-Large

ORFA STAFFJohn MiltonChief Administrative Officer

Sharon DiasAdministrative Assistant

Monica GurpersaudOffice Assistant

Rebecca RussellFacilities Librarian

Terry Piche, RRFA, CITTechnical Director

Hubie BasilioPublic Relations & CommunicationsCoordinator

Remo PetrongoloDirector, Business Development

John Milton, Chief Administrative Officer

4 • 2013 I ORFA Professional Development Events

BENEFITS OF ORFA MEMBERSHIPThe Ontario Recreation Facilities Association Inc. (ORFA) was incorporated in 1951 as a provincially-recognized, not-for-profit,volunteer-driven recreation organization.

Today, the ORFA has over 5,000 members who operate and manage recreation facilities in municipalities, educational institutions,government agencies, First Nations communities and in the private recreation sector. Members also include businesses and industriesthat support the recreation sector.

As a member-based organization, the ORFA is dedicated to providing leadership in training and development, and in productsand services for the benefit of the recreation facility profession.

An ORFA membership entitles you to:

• A professional membership certificate and decal for your individual use or in the case of the Groupmembership category, each building and all identified employees who work in these buildings will berecognized;

• A subscription to Facility Forum, the official magazine of the ORFA, published four times per year andmailed to each member or in the case of Group membership category, the identified primary facility contact;

• Access to facility resource material managed by a professional librarian who will provide search requests atno cost;

• Access to ORFA’s online membership and products/services directory;

• Opportunities to attend the Annual Professional Development Program and regional training events atreduced rates;

• Work towards an ORFA professional designation;

• A subscription to the “E-News” bulletin which provides recreation facility industry and Associationinformation;

• Access to Corporate Members who provide recreation facility products and services;

• Access to an online Job Board;

• A committed Board of Directors and association staff dedicated to meeting member needs.

For complete membership information please visit www.orfa.com

MEMBERSHIP CATEGORIESThe ORFA has five classes of membership. All members of all classes shall be entitled to one vote at all meetings of members.

Individual Members shall be those individuals, who have filed an application for such membership with the ORFA and whohave been appointed as individual members by the board. The annual fee is $125.00 plus 13% HST.

Group Members shall be those corporations or governments which are involved in the management and/or operation of recreation facilities, which have filed an application for such membership with the ORFA and which have been admitted as groupmembers by the board. The annual fee is $600.00 plus 13% HST.

Student Members shall be those individuals who are currently enrolled in a post-secondary college or university, who have filedan application for such membership with the ORFA and who have been admitted as student members by the board. The annualfee is $50.00 plus 13% HST.

Corporate Members shall be those corporations which are involved in a business or profession which supplies goods or services to other members of the ORFA, which have filed an application for such membership with the ORFA and which havebeen admitted as corporate members by the board. The annual fee is $600.00 plus 13% HST.

Life Members shall be appointed by majority vote of the board in appreciation of outstanding contributions made to the ORFA.Life members receive a complimentary ORFA membership.

For complete membership information please visit www.orfa.com

The ORFA professional designation categories are:

• Registered Student Practitioner (RSP)• Registered General Practitioner (RGP)• Registered Recreation Facilities Operator (RRFO) • Registered Recreation Facilities Supervisor (RRFS) • Registered Recreation Facilities Manager (RRFM) • Registered Recreation Facilities Administrator (RRFA)• Certified Ice Technician (CIT)• Certified Aquatics Professional (CAP)• Certified Parks Technician (CPT)• Refrigeration Plant Operations Technician (RPOT)

Registered Student Practitioner (RSP)To qualify for the Registered Student Practitioner category youmust:

• hold “Student Membership” in the ORFA;• be currently enrolled on a full-time basis in acommunity college or university recreation program;

• have current WHMIS training; and • have current Standard First Aid training.

Registered General Practitioner (RGP)To qualify for the Registered General Practitioner category youmust:

• hold “Individual Membership” in the ORFA;• have Grade 12 education;• have current WHMIS training; • have current Standard First Aid training; and• have one year full-time recreation industry workexperience.

Registered Recreation Facilities Operator (RRFO) To qualify for the RRFO designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training;• have current Standard First Aid training; • have two years full-time recreation industry workexperience; and

• have completed the following ORFA-approvedcourses: • Legal Awareness I and II• Building Maintenance and Operations

and• hold a Certified Ice or Aquatics or Parks designa-tion

or have completed one of the following ORFA-approvedcourses:• Basic Refrigeration • Essentials of Swimming Pool Operations • Parks Maintenance and Operations • Marinas Operations and Management• Revenue Generation in a Recreation Settingand

• two technical elective courses (refrigeration/ice,aquatics, buildings/grounds).

Registered Recreation Facilities Supervisor(RRFS) To qualify for the RRFS designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training; • have four years full-time recreation industry workexperience; and

• have completed the following ORFA-approvedcourses: • Legal Awareness I and II• Building Management and Operationsand

• hold a Certified Ice or Aquatics or Parks designa-tion

orhave completed one of the following ORFA-approvedcourses:• Ice Making and Painting Technologies• Aquatic Facility Operations – Beyond the Basics• Parks and Landscaping Equipment Safety Operations

• Marinas Operations and Management• Revenue Generation in a Recreation Settingand

• four technical elective courses (refrigeration/ice,aquatics, buildings/grounds).

2013 I ORFA Professional Designat ions • 5

ORFA PROFESSIONAL DESIGNATIONSFor over sixty years, ORFA has been committed to providing its membership with current, relevant and practical professional development opportunities. The variety of course topics, comprehensiveness of curricula, and intensity of programs have grownsteadily in response to membership and professional needs. Ever mindful of the increasingly complex scope and function of recreation facility operations, ORFA has created a variety of professional designations designed for the benefit of recreation facilitypractitioners.

The awarding of an ORFA professional designation formally acknowledges recreation facility industry personnel who have metspecific education and training requirements, have related work experience and who are committed to supporting and contributingto the integrity of the recreation facility profession. Working towards an ORFA designation encourages these professionals todevelop and enhance competencies in areas that will benefit themselves, their employers, and their profession and facility patrons.

Registered Recreation Facilities Manager (RRFM) To qualify for the RRFM designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training; • have seven years full-time recreation industry workexperience; and

• have completed the following ORFA-approvedcourses: • Legal Awareness I and II• Managing People at Work• ten elective courses; and• have completed the project.

Registered Recreation Facilities Administrator(RRFA) To qualify for the RRFA designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training; • have completed the following ORFA-approvedcourses:• Legal Awareness I and II• Managing People at Work• Strategic Business Administration and PerformanceMeasurement

and one of the following: • hold a diploma/degree in recreation from a community college or university plus have completed five elective courses, plus have ten yearsrecreation industry work experience, plus have completed the assigned project

or • hold a diploma/degree in any discipline plus havecompleted ten elective courses, plus have ten yearsrecreation industry work experience, plus have completed the assigned project

or • have completed fifteen electives plus have fifteenyears recreation industry work experience plus havecompleted the project.

Certified Ice Technician (CIT)To qualify for the CIT designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training;• have 24 months work experience in refrigerationoperations and ice making and maintenance;

• have completed the following ORFA-approvedcourses:

• Basic Refrigeration (or Advanced Refrigeration Facility Operator or TSSA’s Refrigeration OperatorClass “B” Certification)

• Ice Making and Painting Technologies• Ice Maintenance and Equipment Operations

Certified Aquatic Professional (CAP)To qualify for the CAP designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid and CPR-Level Ctraining;

• have 24 months work experience in aquatic facilityoperations; and • have completed the following ORFA-approvedcourses:

• Essentials of Swimming Pool Operations• Aquatic Facility Operations – Beyond the Basic• Aquatic Program Administration

Certified Parks Technician (CPT)To qualify for the CPT designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training;• have 24 months work experience in parks• have completed the following ORFA-approvedcourses:• Parks Maintenance and Operations• Parks Equipment Safety Operations• Sports Turf Management and Maintenance

Refrigeration Plant Operations Technician (RPOT)To qualify for the RPOT designation you must:

• hold “Individual Membership” in the ORFA; • have Grade 12 education; • have current WHMIS training; • have current Standard First Aid training; • have a minimum 2,000 hours work experience in thecare and control of a refrigeration plant; and

• have completed the following ORFA-approvedcourses:• Basic Refrigeration• Advanced Refrigeration Facility Operator • Recreation Facility Environmental Systems(HVAC/R)

ELECTIVE COURSESThe following is a partial list of ORFA-approved electivecourses. This list will continue to grow as new trends in thefield of recreation facility management provide opportunitiesfor the design, development and delivery of industry-specifictraining initiatives.


Administration and Management Courses • Managing People at Work • Creative Program Planning and Management • Strategic Marketing Management • Events Planning and Management• Legal Awareness I&II • Strategic Business Administration and PerformanceMeasurement

• Advanced Recreation Facility Energy Management • Aquatic Program Administration

Refrigeration and Ice Courses • Basic Refrigeration • Ice Making and Painting Technologies• Ice Maintenance and Equipment Operations• Advanced Refrigeration Facility Operator• Recreation Facility Environmental Systems(HVAC/R)

Aquatics Courses • Essentials of Swimming Pools Operations• Aquatic Facility Operations – Beyond the Basics • Marinas Operations and Management

Buildings and Grounds Courses • Parks Maintenance and Operation • Parks Equipment Safety Operations• Sports Turf Management & Maintenance • Building Maintenance and Operations • Building Management and Operations • Energy Management for Recreation Facilities • Facility Housekeeping and Sanitization• Registered Playground Practitioner Program• Cemeterian Operations Level I• Cemeterian Operations Level II

GENERAL INFORMATION

Course Equivalencies If you have completed courses through other colleges,universities or professional organizations similar to those offeredin the ORFA Professional Designation Program you areencouraged to include these courses on your application formfor consideration of equivalency. Please attach course outlinesand original grade transcripts to your application. Submittedcourse equivalencies must have no less than 28 classroom hoursand contain a minimum of 75% of the same course content asthat of the ORFA-approved course.

If you would like to register for a course at a college oruniversity or through a professional organization and wouldlike to know if the course would be accepted for credit towardsyour application, please contact the ORFA for moreinformation.

Course Examinations and Passing Grade Each course has a final exam. The passing grade for eachORFA-approved course is 60%, unless stated otherwise, (65%for courses leading to the RPOT professional designation).Individuals who are not successful in meeting this minimumgrade will be required to repeat the course at the regular coursefee. No challenge exams are permitted.

RRFM and RRFA Project RequirementThe RRFM and RRFA designations include the completionof a final project. The scope and nature of the project must bespecific to recreation facilities operations and/or managementand agreed upon by the participant and his/her employer priorto approval by the ORFA. The resulting paper will be archivedin the ORFA Library and made available as general informationfor the benefit of other recreation facility practitioners, uponrequest.

Please forward the following information to the ORFA priorto commencing work on the project:

1.Applicant’s Name:2.Employer:3.Employer Address:4.Business Phone: Business Fax: Applicant’sEmail:

5.Project Title and Brief Description6.Time Required to Complete the Project7.What are the benefits of this project’s completion tothe employer’s workplace?

8.What are the benefits of this project’s completion toother recreation facility practitioners?

THE APPLICATION PROCESS Once you have completed the requirements for the designationof your choice contact the ORFA for an ORFA professionaldesignation application form or visit www.orfa.com.

Please send the completed application form to: ORFAProfessional Designation Program, Ontario RecreationFacilities Association Inc., 1 Concorde Gate, Suite 102, Toronto,Ontario M3C 3N6

Applications are reviewed on a monthly basis and bothapproved and non-approved applicants will be notified.

Upon approval of your submission, a professional developmentfile will be opened for you at the ORFA office and you willreceive a Certificate of Professional Designation and will beeligible for discounted fees at ORFA’s Annual ProfessionalDevelopment Program.

If you need more information contact the ORFAat tel: (416) 426-7062, 1-800-661-6732, fax: (416) 426-7385 or [email protected]

2013 I ORFA Professional Designat ions • 7

Sunday, April 28 Registration Desk Open 3:00 pm - 7:00 pm - Delta Hotel

Welcome Reception 5:00 pm - 7:00 pm - Delta Hotel Cash bar and complimentary appetizers sponsored by:

• Your name badge is your entry to the event

Monday, April 29 Registration Desk Open 6:15 am - 8:30 am - Delta Hotel

Courses 8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

Gryphon Field House, University of Guelph2:00 pm - 8:00 pm

Complimentary dinner buffet, 5:30 pm - 7:30 pm, for all courseparticipants sponsored by:

• Free EXPO t-shirt for all EXPO attendees• Your name badge is your entry to the event

Tuesday, April 30 Registration Desk Open 7:30 am - 8:30 am - Delta HotelCourses 8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

Wednesday, May 1 Registration Desk Open 7:30 am - 8:30 am - Delta HotelCourses 8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

Thursday, May 2 Registration Desk Open 7:30 am - 8:30 am - Delta HotelCourses 8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

Friday, May 3 Courses 8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

The Ontario Recreation Facilities Association is pleased to recognize the following trainingpartners at the 58th Annual Professional Development Program.


Advanced Recreation FacilityEnergy Management Monday, April 29 to Thursday, May 2This course will provide highly practical training and isdesigned for practitioners who are committed or assigned tothe ongoing responsibility of recreation facility energy usageand budget reduction. The content will focus on aquatic andartificial ice operations in both a stand-alone facility, as well asmulti-use type buildings; however, some of the information willbe transferable to other non-recreation municipal buildingoperations.

The first major component is revealing low cost/no costimprovements for your facility. The second major coursecomponent is focused on turning these concepts into reality.Effective techniques will be shared to allow participants to builda business case to support energy management initiatives.Practical experience and proven case studies will be provided byan “established energy efficiency facilitation team”. Uponcompletion, immediate pay-back on investment in training willbe attainable as participants return to their facilities to advancethe level of energy management understanding andrecommend capital investment for long-term operationalsavings!

Although not essential, students will benefit from havingpreviously completed any of the following ORFA professionaldevelopment opportunities: Basic Refrigeration, AdvancedRefrigeration Facility Operator, Recreation FacilityEnvironmental Systems (HVAC/R), Essentials of SwimmingPool Operations or Aquatic Facility Operations. It isrecommended that those attending this course have a strongunderstanding of the mechanical, operational best practices andtechnological requirements of a typical recreation environment.A minimum two years hands-on energy managementknowledge would help ensure a positive learning experience.

Topics include:

• Energy system specific training • Energy billing and the impact on the facility • Identifying top low cost/no cost energy savings • Energy action planning for recreation facilities • Strategic implementation of energy conservationopportunities

• Energy performance verification of initiatives • Round table discussions on participant’s energymanagement projects (bring your proposed projectalong for discussion groups)

Facilitator: Ian B. Storey, P.Eng.President, I.B. Storey Professional Energy Solutions

Creative Program Planningand ManagementMonday, April 29 to Thursday, May 2The adage “Build it and they will come” is only part of a successstory. “Built it and keep them coming”… now that’s a successstory! These days the challenges of successful service provisionin recreation settings go beyond simply offering a variety ofinteresting programs. A comprehensive service planning andmanagement strategy is vital. This course will examine themany critical elements needed for successful facility serviceplanning and management. Participants will develop a practicalwork plan to ensure that their specific facility use opportunitiesare maximized, clients’ needs are met and quality service isdelivered.

Topics include:

Knowing and attracting your market• Designing and conducting a comprehensive needsassessment process

• Reviewing community demographic profiles• Developing a marketing and promotional plan

Determining and planning your services and supports• Identifying and successfully handling trends• Scheduling for diverse users and program balance• Unique off season use strategies• Positioning your services for support within yourorganization and your community

• Developing effective staff recruitment, training andretention strategies

Building Continuous Quality Assurance into every process• Designing and administering service evaluationprocesses

• Building a quality-focused staff team• Quality in facility management• Quality customer service

Instructor: Joanne Russell-Haas, Consultant/Trainere Human Factor

58th Annual Professional Development Program • 9

Administration and Management Courses

Legal Awareness I - Supervising in a RecreationEnvironmentMonday, April 29 and Tuesday, April 30The basic requirement of OHSA remains unchanged; only"competent persons" are allowed to take care and control of awork place or supervise other persons at work. In order for aworker to meet the legal obligation of competency they must:

• be qualified because of their knowledge, training andexperience to organize the work and supervise safeperformance;

• be familiar with the Act, Regulations, Policies andProcedures that apply to the work;

• have knowledge of any potential or actual danger orhazard to health and safety in the workplace.

The Occupiers’ Liability Act puts a similar legal obligation on usto provide safe environments for our customers.

This course is designed to raise the participant’s level ofawareness of the legislation, regulations, codes, standards andbest practices that govern our workplaces and our facilities.Emphasis is placed on the potential outcomes and impacts offailing to comply and the role of frontline staff in thepartnership that is workplace and facility safety, a partnershipthat includes administration right through to part-timestudents.

Not knowing is not a defence in the event that there is anincident or injury in our workplaces or facilities.

The course includes an introduction to the 30 plus legislativeobligations while identifying some of the 100 plus codes andregulations that guide our operations. Emphasis will be placedon how employees can protect themselves and theirorganization from liability related to the Occupiers’ Liability Actand OHSA. Examples of failures and best practices willilluminate the importance of due diligence and caringsupported by documentation.

Who should attend?

All full and part time employees working in recreation facilities.

Instructor: Greg Wright, RRFA, Manager of Community Services, Town of Northeastern Manitoulin and the Islands(Retired)

Legal Awareness II - Managing in a Recreation EnvironmentWednesday, May 1 and Thursday, May 2The course will encourage participants to develop and utilizehazard assessment and controls to help protect their employersand themselves from the risk of liability related to an injury orloss to someone we are legally responsible for. This loss couldbe injury or illness to a worker, injury to a customer, andfinancial or human loss to our employer.

When there is an injury in your workplace either to a workeror a customer you need to be able to prove you did everythingreasonable to protect them. Through a mock trial we explorethe process of a law suit and discover what practices andprocedures might improve our ability to defend ourselves.

Participants will share best practices, procedures and tools fromregulatory agencies, insurance companies and our peers. We willalso review and discuss procedures and strategies to meet theexpectation for inspection and documentation.

Topics include:

• Review of the legal system• Process of a lawsuit• The law as it relates to;• Facilities• Employment• Operations

• Hazard Assessment and Control• Training• Documentation• What Insurers see and expect

Who should attend?

• Recreation practitioners who play any role inmaintaining a safe work and play environment onbehalf of their employers.

• Any employee who wishes to improve their‘competency’ under Occupational Health and Safety

• Any employee who wishes to meet requirements fordesignation and certification.

Instructor: Greg Wright, RRFA, Manager of Community Services, Town of Northeastern Manitoulin and the Islands(Retired)


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es Redesigned Legal Responsibility and Risk Assessment Training CoursesFor more than 20 years the ORFA has been the industry leader in recreation facility legal awareness and responsibility training.The Ministry of Labour, Workplace Safety and Insurance Board and insurers assume that all of our staff and workers have a soundfoundation in legal awareness, legislative compliance, hazard assessment, hazard controls and industry best practices.

ARE YOU MEETING THESE EXPECTATIONS? Are you fully aware and competent with the Occupational Health andSafety Act (OHSA) and the Occupiers’ Liability Act? The Ontario Ministry of Labour is clear that training leading to workercompetency must be current, Ontario specific, ongoing (annual) and involve testing and evaluation to confirm effectiveness.

Managing People at WorkMonday, April 29 to Thursday, May 2The ability to motivate and manage people in an increasinglycomplex and ever-changing workplace is a major challengefacing supervisors and managers today. In addition to managingresources effectively and efficiently while achieving qualityresults, management personnel are also expected to be leaderswith vision and the ability to create a work environment whereemployees can thrive and succeed. Today’s multi-generationalworkforce also presents challenges for motivation and retention.This course is designed for supervisors and managers whowould like to learn about the people management process andits application in the recreation facility environment.

Topics include:

• The Role of the Manager: expectations andresponsibilities

• Changing Trends in the Workplace: changingexpectations of leaders and employees, employeeinvolvement and empowerment, the multi-generational workforce

• Leadership Skills: what is leadership, encouraging anddiscouraging leadership traits, leadership styles andtheir impact on employees

• Motivation: Factors which influence performance,setting performance expectations, providing feedback,recognizing good performance

• Coaching and Counselling: coaching employees,dealing with employee performance problems,counselling for improved performance

• Communication Skills: elements of effectivecommunication, barriers to communication, effectivelistening skills

• Performance Appraisals: as an effective feedback andmotivation tool, conducting a performance appraisalinterview

Instructor: Lynda Pinnington, Ph.D. Principal, Pinnington Training and Development

Strategic Business Administration and Performance MeasurementMonday, April 29 to Thursday, May 2Recreation organizations are finding themselves in constanttransition, facing change and challenges, which, at times, mayseem insurmountable. Proven methods of operation are rapidlybecoming outdated. Recreation providers are being called uponto demonstrate “leading-edge” thinking in the planning andprovision of services. Success lies ahead for those who canembrace change as an opportunity to meet customer needs,deal with competition, embrace technology and champion thepolitical agendas of the day. In this fast paced, quality drivenage, facilitators will be expected to provide nothing less thanthe most efficient and effective operation of recreation facilitiesprograms and services.

This course will provide an advanced level of development forrecreation practitioners who want to take charge of their futuresand the future success of their organization. The program placesemphasis on contemporary techniques, proven businessprinciples and innovative approaches to assist practitioners indeveloping ways of achieving maximum results in theadministration of their organization.

Participants completing this course will have developed athorough understanding of these administrative principles andtheir application in the administrative co-ordination of a multi-service recreation organization.

Topics include:

• The changing workplace• Demographic impacts• Political relations; human resource management• Policy development and administration• Promotion and public relations• Marketing of services• Financial administration; business planning• Maintenance management and cost allocation systems• Life cycle management• New municipal performance measures program• Organizational development and quality serviceprograms.

Instructor: Tony Brenner, RRFA, CITPresident/CEO, Facility Futures


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Events Planning and ManagementMonday, April 29 to Thursday, May 2Designing, developing and delivering an event, whether in afacility or in the broader community, requires skill andknowledge to not only ensure a successful outcome thatdelights the attendees but that the event is delivered within setstandards and regulations to minimize liability concerns. Thiscourse provides an operational framework consisting of six keycomponents critical to staging any event.

Topics include:

Introduction to Events• Purpose and value of events• Ethics, core values, customer service and code ofconduct

• Industry trends and issues• Professional development resources• Organizational and time management skills• Stress management

Program Development• Identifying your market, market research, trends andsocial issues

• Development of event principles, purpose, goals,objectives and timelines

• Identification of standards, policies and regulations thatcould impact your activities

• Community networks• Risk management• Program and facility interaction• Contingency planning

Marketing and Promotions• Use of media and resources• Development of a marketing and communication plan• Public relations strategies, media kit development,networks of key partners

Volunteer Management• Determining the need and use of volunteers • Developing a volunteer recruiting, selection,orientation training and management program

• Effective leadership to manage volunteers in aunion/management environment

• Customer service for internal and external customers• Writing position descriptions and standard operatingprocedures

• Human rights issues• Labour standards and insurance coverage

Sponsorship and Fundraising• Defining available opportunities• Profiling your event• Potential sponsorship opportunities• Tracking success• Benefits• Sources• The proposal• Follow up

Project Management• Defining project management• How to assemble your project team• Effective project leadership• Budgeting, scheduling and monitoring progress• Software and other technology• Risk management• Motivational skills• Final evaluation

Sponsorship and Fundraising• Ideas on how to develop a sponsorship package• How to attract a sponsor for your event• How to enhance your program using sponsorship

Event Ideas• Sharing event ideas for different markets

Instructor: Cathy Seguin, Manager, Arenas and FacilitiesMemorial Gardens Sports Arena, North Bay


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Essentials of Swimming Pool Operations Monday, April 29 to Wednesday, May 1This course is in response to frequent requests from our members, and others involved in aquatic facility operations, to provide aconcise, professional development opportunity encompassing the essentials of operating a public swimming pool in Ontario.

This course does not certify participants in the operation of aquatic facilities. However, it will provide critical information on whatis recognized to be necessary knowledge for practitioners and employers to operate their aquatic facility safely, efficiently, effectivelyand in full compliance with applicable legislation. It will also provide a solid base for those who wish to continue their professionaldevelopment in the aquatics field.

Topics include:

• Pool construction and design• Legislation affecting aquatic facilities• Pool circulation and filtration • Water treatment, disinfection and testing• Microbiology and infection control• Safety of staff and public• Legal awareness and risk management

This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to beable to return to their workplace and utilize the skills and knowledge they have learned in the course.

Instructor: Dan McArthur, RRFA, CIT, Facilities Manager, City of Dryden (Retired)

Aquatic Facility Operations - Beyond the BasicsThursday, May 2 and Friday, May 3Designed for the operator who has completed the Essentials of Swimming Pool Operations course, or similar course, and who haspractical, on-the-job experience, this course will provide participants with an advanced study of aquatic facility operations. It willfurther investigate the components of the circulation system, types of filtration, comparisons of efficiency and maintenancerequirements, filter area, flow rates, and how these specifications result in selection for the application. Also, the course will explorecirculation pump design, pump curves and how pump selection is determined. Water heaters will also be examined.

Water treatment and disinfection will involve a hands-on component of testing, analysis and application of the Saturation Indexas a case study. Chlorination disinfection and safety will be discussed in depth along with consideration of alternative disinfectingmethods, including ozone and ultra violet, and how current legislation impacts their application.

Seasonal operations, and the special requirements for outdoor facilities, will be covered, including best practices for winterizingand re-opening the facility. Also, indoor air quality concerns, challenges and best practices will be examined and discussed.

This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to beable to return to their workplace and utilize the skills and knowledge they have learned in the course.

Instructor: Dan McArthur, RRFA, CIT, Facilities Manager, City of Dryden (Retired)

Aquatics Courses

CERTIFIED AQUATIC PROFESSIONAL (CAP)The ORFA, in partnership with the Canadian Red Cross – Ontario Zone has createdthis designation in response to the training needs of members who work in aquaticfacilities.

To qualify for this designation, a practitioner must successfully complete the following three courses: Essentials of Swimming PoolOperations; Aquatic Facility Operations-Beyond the Basics; and Aquatic Program Administration. In addition, the practitionermust have a minimum Grade 12 education, be a member of the ORFA; maintain current WHMIS and Standard First Aid/CPR-Level C training; and have a minimum 24 months related aquatic facility work experience..


Aquatic Program AdministrationMonday, April 29 to Wednesday, May 1This Canadian Red Cross course will take your aquatic management skills to a new level. With the increasing demands from yourpatrons and regulatory sectors, it is important that the aquatic manager of today has a clear understanding of current situations andtrends. We will use group work, role play and brainstorming to raise your awareness of your role in the facility. Keeping yourcommunity informed plays a key role in meeting your vision and offering programs with set standards and ensuring successfuloutcomes to meet community needs. During this course, we will focus on key components of an excellent aquatic programadministrator: people, self, organization, customers and tasks.

Topics include:

Risk Management• Staff and Staff Risks and Prevention• Evaluation and Auditing Tools• In Service Training Obligations• Policy Manual and Standards of Practice• Aquatic legislation – Health Protection and Promotion Act, TSSA• Occupational Workplace requirements

Knowing your community • Development, distribution and analysis of needs assessment, feasibility studies• Who is your target audience (demographics)• Knowing your business partners• Knowing your facility

Program Planning• Purpose of your facility• Programming Mix • Access and Space Requirements• Facility Flow• Staffing for the program • Special events, user groups, rentals, quiet time

Staffing• Growing your Staff• Recruitment • What do they expect for Recognition• Training Requirements and Scheduling• Staff Retention• Staff Relations • Succession Planning

Marketing and Advertising• Service Marketing (7 P’s) • SWOT Analysis • Ansoff Matrix model• Market Segmentation and promotional mix• Evaluation of strategies – what’s most effective

Customer Service• Building Customer-Centred programs/services/facility• Customer Relation Management• Impact on your facility• 10 Steps to Invest in your customers

Program Coordinator: Gail Botten, Program Advisor, SwimmingWater Safety and Leadership Canadian Red Cross, Ontario Zone,

Building Maintenance and OperationsMonday, April 29 to Thursday, May 2This course provides an introduction to the fundamentalprinciples and techniques associated with practical maintenanceapplications in recreation facilities.

Topics include:

What is Building Maintenance• Asset management• Understanding your role in life-cycle planning

A Brief Introduction to the OHSA and Other GuidingLegislation

• Roles as setout in the OHSA• Health ad safety law• PPE and you

Working with Volunteers and Outside Contractors• Definition of a contractor• Our role when contractors are on site• Pros and Cons of contracting out work

Building Types, Design and Materials• Building materials used in construction recreationfacilities

• Construction methods• Roofing systems• Snow loading issues• Problems associated with aging recreation facilities

Setting-up a Building Maintenance and Upkeep Plan• Benefits of a written plan• Role of the JHSC• What the OHSA says about inspections• The difference between:• Operational manuals• Maintenance logs• Inspection logs• Developing the inspection plan

Slips, Trips and Falls• Recognizing fall hazards• The 2-main types of falls

Working at Height• What the MoL says about the issue• When fall protection is required• Key components of fall protection equipment• How to use scaffolding correctly• Ladder safety

Confined Space Entry• What legislation controls confined space entry• What is a confined space• Who is responsible for confined space entry

Doors• What the Fire Code says about doors• Preventative maintenance programs for doors• Preventing door blockage strategies• Push and panic bars• Facility Water Fixtures and Systems

HVAC Systems• How different fan systems work• The Fire Code and HVAC• Preventative maintenance for HVAC systems• Boilers and water heaters

Working Safety with Electricity and Liquid Piping• Ontario Electrical Code• When you will need an electrical permit• Lockout and tag out obligations

Fire Code Regulations• Fire safety inspection requirements• Fire Protection and Prevention Act• Fire department access obligations• Alarm testing certificate obligations

Lighting• Recreational facility lighting level requirements• Types of lighting• What are T8 and T5 lighting systems• LED Technology and how its impacting our business

Energy Management• Defining basic facility operational tasks• Different types of floors found in recreation facilities• Sweeping• Vacuuming• Mopping• Role of floor matting• Do you have a keen eye for facility problems• Keeping stock and inventory of parts, tools, andequipment

• Know your building shut offs and other keyoperational requirements

Facilitator: George Acorn, Facility Manager, Municipality of Clarington


Buildings and Grounds Courses

Register online for all ORFA Events at www.orfa.com/events

Save time by registering online • Make safe and secure

registration payments • Receive instant confirmation

notification • Guarantee your spot in the course

Building Management and OperationsMonday, April 29 to Thursday, May 2This course provides an in-depth, progressive program of studyfor personnel who have successfully completed BuildingMaintenance and Operations or a recognized equivalent course.A detailed study of specialized areas of building maintenance andoperations will be covered to provide participants with acompetent working knowledge of areas relating to sustainabilityand preventative maintenance programs.

Topics include:

• Building Code; application to the workplace loads,occupancy, barrier free, structural adequacy

• Roofing System; ridges, exposed roofing felts,membrane flashing, bluberries, ponding, water, blisters,pitch pockets, metal roof, single ply

• Painting Specifications; paint products, coatings, surfacepreparation, tender specifications, maintenance repainting

• Air Quality/Ventilation; air contaminants, air exhaustsystem, controls, fans, checklist, filters, airflow rates,healthy building guidelines

• Cost Effective Building Program; air leakage, insulation,vapour barrier, infiltration, ex-filtration, air sealing,repair/replacement

• Boiler Maintenance and Operation; certificaterequirement, repair vs. maintenance, boiler startupchecklist, operators’ responsibilities, safety systeminspection shed, water treatments

• Issues Affecting Building Operation; discuss yourconcerns as it relates to guidelines, standards,occupational health and safety, healthier buildings, newtechnologies, liability

• Budgeting: capital and current budgets, limitations oftraditional budget process, types of budgeting,performance measurement

• Building Assessments; preventative maintenance lifecycle, IESNA, spring and fall inspections, structuraladequacy, fire code, risk maintenance

• Contract for Services; Facility staff and managers often findthemselves in the position of purchasing services. Methods,legal binding contracts, types of contracts, preparingspecifications, awards, how to deal with poor servicecontractors, errors and pitfalls will all be discussed

Facilitator: Frederick Horvath, BA, RRFA, CMM IIIDirector of Operations, Municipality of Clarington

Facility Housekeeping and SanitizationMonday, April 29 to Thursday, May 2The need to maintain all recreation environments to the highestlevel of cleanliness is expected by those who use our facilitieseach day. Recreation buildings are large, have huge amounts ofhuman traffic under all kinds of conditions and are often understaffed with little budget. Understanding the basic requirementsof public health regulations as well as how to properly plan andimplement a comprehensive work detail can make the task ofhousekeeping and sanitizing a recreation facility manageable.

This course is designed for front-line staff. It will provideparticipants with practical proven techniques to safely workthrough all cleaning jobs aimed at ensuring satisfied users andextended facility life expectancy.

Topics include:

• Understanding the recreation cleaning environmentchallenges: aquatic, dry-floor, ice, change rooms andcommon areas

• Preventing accidents in the workplace - accident reporting• Legislation: Public Health Regulations, OHSA• Role of staff in maintaining a clean safe facility• Working when the public is in the building• Working safely with chemicals in the workplace• First Aid • Electrical safety• Proper lifting• Bacteria, disease control• Blood borne pathogens and their risks• Cleaning with steam and understanding mould• Fire prevention• Confined spaces• Fall protection and safely working at heights• Use and care of Personal Protective Equipment • Cleaning food preparation areas• Wall types and cleaning• Cleaning windows, trims, ceilings, fans and beams• Floor types and cleaning requirements • Stripping, waxing, buffing, carpets and furniture• Restrooms: sinks, urinals and toilets• Specialized cleaning: lights, computers, leather and grout• Dealing with garbage and recycling programs• Controlling stock and inventory• Dealing with community disasters that elevate facilityuse and cleaning requirements

• Policies, procedures and record keeping: trackingcleaning tasks to maximize budge allocations

This course will also include a “janitorial rodeo’ which will allowparticipants to view and try various pieces of janitorial equipment.

Instructors: Mark Reinert, RRFM, CIT, CPT Parks and Facilities Supervisor, Town of Petawawa


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Parks Maintenance and OperationsMonday, April 29 to Thursday, May 2This Ontario Recreation Facilities Association course isdesigned to introduce recreation facility personnel to theprinciples and techniques of parks maintenance and operations.It will be of interest to those professionals who maintain parksas a part of their responsibilities, or to those who wish todevelop new knowledge and skills in this area. Facilitators willprovide demonstrations and tours emphasizing practicalapplications of the course content.

Topics include:

• Parks maintenance and operation principles andtechniques

• Horticultural landscaping and maintenance• Estimating, tendering and construction of parks facilities• Playground equipment maintenance, inspection andstandards

• Site fixtures and furniture• Sports facility and sports field maintenance andoperation

• Turf maintenance and techniques• Safe use and operation of equipment• Current issues and trends

Facilitator: Jay Kivell, Jay Kivell and AssociatesHorticultural, Parks and Recreation Consultants

Parks Equipment Safety OperationsMonday, April 29 to Thursday, May 2This Ontario Parks Association course is designed to helpenhance the competencies of experienced employees, whilesetting the right foundation blocks for those being introducedto the world of green space maintenance and management.Working safely in a parks environment requires acomprehensive understanding of the tasks at hand and theequipment designed to effectively and efficiently perform thework.

Participants will gain first hand exposure to industry bestpractices, and are expected to complete their professionaldevelopment experience by participating in workplace specifictraining once they return to the workplace. With theknowledge gained from Parks Maintenance and Operations andthe Sports Turf Management and Maintenance courses,participants will learn the skills required for the safe operationsof small hand tools and larger grass cutting and turf careequipment.

Topics include:

• Understanding legislative requirements set by theMinistries of Labour and Transportation

• Equipment and fleet training and safety• The Occupational Health and Safety Act• Personal Protective Equipment (PPE)• Current CVOR legislation• Load security• Pre-trip inspection• Fuel handling, safety and storage• Off-site equipment demonstrations and training

Mandatory Equipment Requirement: Participants must comeprepared with proper protective equipment including rain gearand CSA-approved work boots. Failing to arrive with theseitems will limit participation in hands-on activities to viewingfrom a safe distance. There will be no exceptions to thisrequirement.

Facilitators: Paul Ronan and Tom Mathews, Ontario ParksAssociation


CERTIFIED PARKS TECHNICIAN (CPT)

To qualify for the CPT designation you must: hold “Individual Membership” in the ORFA; have Grade 12

education; have current WHMIS training; have current Standard First Aid training; have 24 months work

experience in parks operations; have completed the following ORFA-approved courses: Parks Maintenance

and Operations, Parks Equipment Safety Operations, and Sports Turf Management and Maintenance.

Buildings and G

rounds Courses

Sports Turf Management and MaintenanceMonday, April 29 to Thursday, May 2This Sports Turf Association course is designed to introduce the latest principles and techniques of managing and maintaining sportsturf. The course will be of interest to those who manage or maintain sports turf, other turf areas, and/or those who wish to developadditional knowledge and skills in this important field. The course offers a range of options to deal with issues such as restrictedpesticide use, restricted water use, and how best to manage with limited financial resources.

Topics include:

• Turf species and their uses, characteristics and benefits, emphasizing the latest and best varieties for particular uses• An overview of the identification, monitoring and control of weeds, insects, and diseases in sports turf• Integrated pest management (IPM) programs to recognize and monitor infestations of weeds, insects, and diseases, toidentify thresholds, to reduce pesticide use, and to utilize biological and cultural methods to control/reduce infestations

• Soils as a growth medium for turfgrass including soil fertility, soil water movement and management of soils for betterathletic field performance

• Water management including sub-surface and surface drainage systems, irrigation practices and systems and the efficientuse of water and weather information for managing improvements under water restrictions with a full module on irrigation

• Cultural practices which enhance and promote good turf and improved playing conditions• Sports field construction including proper design, layout, orientation and the hidden aspects for good turf• Renovations and restoration methods for poorly performing fields and best practices which promote good conditions andimproved maintenance practices

Facilitators: Representatives from the Sports Turf Association


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Registered Playground Practitioner Program Monday, April 29 to Friday, May 3The Ontario Parks Association has developed the Ontario Playground Academy to meet the needs of those involved and responsiblefor the hands-on inspection and maintenance of public playspaces and playground facilities.

OPA places a high priority and commitment to the provision of safe and accessible play structures in public spaces. OPA alsoemphasizes the strong need to educate caregivers, supervisors and others about the benefits of positive and safe play experiencesfor our children.

Participants will learn how to significantly lower the risk of injuries in play areas by providing a safe outdoor learning experiencefor all. The Ontario Playground Academy uses the CAN/CSA-Z614-07, Children’s Playspaces and Equipment as the base documentfor the three sections of the program.

This course is designed for experienced individuals who, ideally, perform hands-on monthly inspections of public play structuresand who have a good understanding of the relevant CSA standards. Participants may have already taken a playground certificationprogram.

The Ontario Playground Academy instructors include experts from the industry including an architect, liability expert, lawyer,representative of the Canadian Standards Association and others to give in-depth classroom-based training as well as on-sitedemonstration at a local playground structure.

Topics include:

Playspace Strategies• space requirements • playability • access/egress requirements • playspace design • age appropriate issues • playspace materials • playspace construction

Playspace Evaluation • playvalue and hazard identification • inspection and maintenance • surfacing evaluation • record keeping • CSA overview • corrective actions

Playspace Management • liability and insurance • due diligence • contractual obligations • risk management • owner/operator responsibilities • employee/manager responsibilities • playvalue and practical choices

The OPA Registered Playground Practioner Program is recognized as a playground safety course for inspectors by the Ministryof Children and Youth Services.

Participants who complete this program and achieve a minimum passing grade of 70% in the written exam will be registered bythe Ontario Playground Academy as a “Playground Practitioner”.

Instructor: Peter Kells, Industrial Designer (playground and recreation equipment), Executive Member, IPA Canada, and Play-ground Inspector

Buildings and G

rounds Courses

CemeterianTM Operations Level IMonday, April 29 to Wednesday, May 1The Cemeterian Operations Level I course is the first of a two-part cemetery program which is designed to educate and raisethe level of professionalism of the cemetery operator. TheCemeterian Operations Level I is a three-day, in-class sessionwith invited guest speakers who represent funeral directors andgovernment officials. The Cemeterian Operations Level Icourse addresses topics that a cemetery operator must be awareof in their day to day duties. Each cemeterian will share theirexperiences as we discuss each of the presented topics.

Topics include:

• A history of cemeteries• Understanding how to work safely in a cemeteryenvironment

• Maintaining risks associated with cemetery operations• Cemetery By-Laws - what they can and cannot control• Understand the Cemeteries Act and the Funeral, Burialand Cremation Services Act

• Proper grave set-up, grave opening and closingprocedures, foundation layout, marker Installation, lotlayout procedures

• Cremation interment options• Understanding the importance of proper recordkeeping

• Dealing with the bereaved families in a compassionateand professional manner

Instructor: George Barnes, ADADirector of Parks and Outside Services, City of Cambridge

CemeterianTM Operations Level IIThursday, May 2 and Friday, May 3The Cemeterian Operations Level II course is a two-day fieldtraining session with invited guest speakers who representmonument builders and cemetery designers. Participants willvisit cemetery operations and spend time on cemetery groundsand in maintenance buildings, chapels and mausoleums.

Topics include:

• Receive and document funeral information accuratelyand professionally

• Perform proper grave layout, opening, set up andclosing techniques

• Perform proper marker installation• Perform and document monument safety inspections• Perform cremation layout, opening, set up and closingduties

• Perform columbarium layout, opening, set up andclosing duties

• Review cemetery equipment and safe workingpractices

• Review cemetery design opportunities to includememorial trees and benches

Instructor: George Barnes, ADADirector of Parks and Ouside Services, City of Cambridge


ORFA.COM

Recognized by:

CERTIFIED ICE TECHNICIAN (CIT)

PROFESSIONAL DESIGNATION Recertification Information

2013

2013 CERTIFIED ICE TECHNICIAN (CIT) RECERTIFICATION • 21

22 • 2013 CERTIFIED ICE TECHNICIAN (CIT) RECERTIFICATION

BackgroundThe Ontario Recreation Facilities Association (ORFA) introduced the Certified Ice Technician

(CIT) professional designation in 1997. This NHL-recognized credential was designed to

acknowledge the academic excellence and specialized expertise of individuals who work in

artificial ice operations. Overwhelmingly, the CIT designation has been the most sought-after

of all the ORFA professional designations. Today, close to 70% of arenas, ice and refrigeration job postings

specifically state the preference to recruiting those individuals who hold the CIT professional designation.

Since 1997, over 800 individuals have been awarded the CIT designation. More recently, there has been

discussion and reflection, based on industry needs and legal counsel, that to ensure these individuals remain

current in industry best practices and knowledge, that a recertification program be designed and implemented.

RecertificationRecertification is a very common self-regulation approach taken by many professional associations seeking to

ensure its members represent the most qualified individuals within a particular industry-sector or profession.

Recertification will help CITs update their skills and knowledge on the latest ice and refrigeration technologies and

techniques, and on current industry information and legal requirements to ensure safe, effective and efficient ice

facilities operations. It also assists the employer to meet the Occupational Health and Safety Act’s requirement to

ensure the workplace has competent workers. Recertification will further enhance the integrity, value and validity of

the CIT professional within the recreation facility industry and among the sport and recreation sector, government

agencies and the broader public sector.

The guiding principles for CIT recertification are to ensure the process is appropriate, accessible, attainable and

affordable for all CITs.

Effective January 1, 2010, CITs will be required to recertify every five years. This new requirement is retroactive to

January 1, 1997 and includes all CIT recipients from January 1, 1997 to December 31, 2009. Individuals will

recertify according to the following schedule:

CIT Certification Year CIT Recertification Year

1997-2001 2010

2002-2004 2011

2005-2007 2012

2008 2013

2009 2014

2010 2015

Etc. Etc.

CERTIFIED ICE TECHNICIAN (CIT)PROFESSIONAL DESIGNATION Recertification Information

Recognized by:

The CIT Recertification Process1. The ORFA will contact the recertifying CIT members in the month of December in the year prior to their

recertification year. For example, CITs who obtained their professional designation in 2012 will be required to

recertify in 2017; the ORFA will contact them in December 2016 and provide them with recertification

information for the following year.

2. The CIT member has three options to recertify:

Option 1: Write the ORFA CIT Challenge ExamThis classroom-based, two hour exam will be scheduled throughout the year at selected regional locations around

the province.

To assist the challenge exam participants, the ORFA has prepared a syllabus of subject matter topics (available at

www.orfa.com/citsyllabus) that the participants should review prior to writing the exam. As well, the exam writers will

be encouraged to obtain the latest version of ORFA’s Refrigeration Manual: Ice Rink Applications (2007) as well as

ORFA’s training manuals in Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

The exam will contain questions comparable to the exams in the original three courses (Basic Refrigeration; Ice

Making and Painting Technologies; Ice Maintenance and Equipment Operations).

If the member fails the CIT Challenge Exam, he/she will have the option to rewrite the CIT Challenge Exam, at the same

fee, or register to participate in the CIT Recertification Course (classroom or online) and complete that final exam. If

the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT

certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment

Operations.

Option 2: Take the ORFA CIT Recertification Course (classroom-based)This course will provide a comprehensive review of information contained in the original three courses (Basic

Refrigeration; Ice Making and Painting Technologies; Ice Maintenance and Equipment Operations) as well as

highlight updated best practices. The course will be taught over a two-day period and includes a final exam. The

course will be scheduled throughout the year at regional locations around the province.

If the member fails the CIT Recertification Course (classroom-based), he/she will have the option to re-take the CIT

Recertification Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT

Challenge Exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take

the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance

and Equipment Operations.

Option 3: Take the ORFA CIT Recertification Course (online)This course, developed in partnership with the Office of Open Learning, University of Guelph, will mirror the information

presented in the classroom-based course and include a final exam. The course will be three weeks long and will be

facilitated online by an ORFA content expert.

If the member fails the CIT Recertification Course (online), he/she will have the option to re-take the CIT Recertification

Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT Challenge Exam. If the

member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification

courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

2013 CERTIFIED ICE TECHNICIAN (CIT) RECERTIFICATION • 23

24 • 2013 CERTIFIED ICE TECHNICIAN (CIT) RECERTIFICATION

Recertification Course/Exam ContentThe information used to create the CIT Challenge Exam and presented in the CIT

Recertification Course (classroom-based and online) will address the subject matter at the

same level of intensity and scrutiny as the information presented in the original three courses.

As such, the recertification information will:

• Review current theory, advanced principles and best practices

• Present the latest in technologies, techniques, tools

• Review legal liabilities and responsibilities

• Test to measure the skills and knowledge to work competently as an ice technician professional.

Non-recertification5 Years – CIT Recertification All ORFA members who hold the CIT professional designation are required to recertify

every five years. They have until December 31st of the fifth year to accomplish recertification through successful

completion of the recertification course (online or classroom-based) or the challenge exam. If so desired, members

may recertify earlier than every 5 years. Individual or grandfathered group membership must be maintained in order

to retain use of the CIT professional designation.

5 Years plus 6 months – CIT Suspended Individuals who do not recertify by December 31st in their recertifying year

will have their CIT credential temporarily suspended for up to six (6) months following the December 31st deadline.

Those who wish to recertify during this six month period may do so by successfully completing the recertification

course (online or classroom-based) or the challenge exam. A $50.00 administration fee will be applicable in addition

to the recertification course/exam fees. During the six month suspension period, individual or grandfathered group

membership must be maintained.

5 Years plus 6 months plus a day – CIT Revoked CIT holders who do not recertify by the end of the six month

suspension period will be notified that their CIT has been revoked. They will lose the right to use the professional

designation. Those who have had their designation revoked and wish to regain the professional designation must

reapply for the designation under the current ORFA application rules. Also, they will be required to successfully

complete the recertification course (online or classroom-based) or by writing the challenge exam. Individual

membership will be required of all those reapplying under a revoked status. This applies to those who were previously

covered under the grandfathered group membership. A $75.00 administration fee will be applicable in addition to the

recertification course/exam fees.

For More InformationPlease contact:

Sharon Dias, Administrative Assistant

Ontario Recreation Facilities Association Inc.

1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6

tel: (416) 426-7299 fax: (416) 426-7385 email: [email protected]

25

CERTIFIED ICE TECHNICIAN (CIT) Recertification 2013 • Registration Form

REGISTER and Pay ONLINE at www.orfa.com/events or MAIL/FAX with Payment: ORFA, 102-1 Concorde Gate, Toronto, ON M3C 3N6, Fax (416) 426-7385

STEP I: CONTACT INFORMATION

�Mr. �Ms. �Mrs.

NAME POSITION/JOB TITLE

EMPLOYER FACILITY

MAILING ADDRESS: �BUSINESS OR �HOME

TOWN/CITY PROVINCE/STATE POSTAL/ZIP CODE

HOME PHONE BUSINESS PHONE BUSINESS FAX

SPECIAL NEEDS (please describe)

STEP II: RECERTIFICATION OPTIONS AND FEES - Pick One

CIT Recertification Course - Classroom-basedTime: 8:30 am to 4:30 pmFee $420.00 plus 13% HST = $474.60

�Tuesday, April 9 and Wednesday, April10, Napanee�Tuesday, April 30 and Wednesday, May 1, Guelph�Wednesday, June 5 and Thursday June 6, Orillia�Tuesday, September 10 and Wednesday, September11, St. Thomas

�Monday, December 2 and Tuesday, December 3Markham

CIT Recertification Course - Online**�Monday, March 4 to Friday, March 22(three-week time frame for course completion)Fee $495.00 plus 13% HST = $559.35

�Monday, September 29 to Friday, October 18(three-week time frame for course completion)Fee $495.00 plus 13% HST = $559.35

**To register for the online course please visit:www.orfa.com/citonline

CIT Challenge ExamTime: 2:30 pm to 4:30 pmFee $130.00 plus 13% HST = $146.90If you wish to write the challenge exam, please contact theORFA at 416-426-7299, [email protected] for available datesand locations.

STEP III: DISCLAIMERAs the registered participant, you are required to read and sign the following disclaimer in order for your registration to be processed: “I, the registered participant,agree to assume all risks, including travel to and from the program, and waive allrights and all liabilities for personal injury or property loss whether occurring priorto, during, or subsequent to the program whether caused by the ORFA’s negligence orotherwise, and for the consideration aforesaid, I covenant and agree not to make anyclaim or to commence or maintain any action or proceeding against them. And it isfurther agreed that the ORFA does not by the payment aforesaid or otherwise admitany liability to me and liability is in fact denied. Also, as a registered participant ofan ORFA Inc. event, I hereby consent to the photographing of myself and the use ofthese photographs for advertising, publicity, commercial or other ORFA business purposes and I hereby release the ORFA Inc. and any of its associated or affiliatedcompanies, their directors, officers, agents, employees and customers, and appointedadvertising agencies, their directors, officers, agents and employees from all claims ofevery kind on account of such use.”

REGISTERED PARTIC IPANT DATE

STEP IV: PAYMENT � Cheque (payable to the ORFA)� VISA � Mastercard � American Express

Card #

Expiry Date

Card Holder’s Name as it appears on card

Authorizing Signature

Cancellation Policy: A complete refund, less a $50.00 administrationfee, will be issued provided written notification of cancellation is received by the ORFA no later than 10 business days prior to thecourse start date. No refunds will be issued after this time period.Registrants will receive a full refund should the ORFA cancel a course.A $35.00 service charge will apply to all N.S.F. cheques.

E-MAIL A valid email is required for confirmation of registration.

Basic Refrigeration Monday, April 29 to Thursday, May 2 A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has becomean industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creationof a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigerationsystem prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator,or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: keypieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants;storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

Topics include:

• Principles of Refrigeration• Refrigeration Equipment Identification & Function• Refrigeration Controls, Accessories and Safety Devices• Refrigeration System Operation & Maintenance

Facilitators: Bill Vass, Specialist, Visionary Arena Services, Dave Wescott, CIT, Ice Technician, RBC Center and Gaston Boissonneault, Licensed Refrigeration Mechanic, Metal Air


Refrigeration and Ice Courses

CERTIFIED ICE TECHNICIAN (CIT) PROFESSIONAL DESIGNATIONRecognized by the National Hockey League (NHL), the Certified Ice Technician (CIT) designation is the mosthighly recognized professional achievement for ice operators. To qualify for this designation, a practitioner mustsuccessfully complete the following three courses in sequential order: Basic Refrigeration; Ice Making and PaintingTechnologies; and Ice Maintenance and Equipment Operations. In addition, the practitioner must hold individualmembership in the ORFA; have a Grade 12 education; maintain current WHMIS and Standard First Aid training;

and have a minimum 24 months related work experience in refrigeration operations and in ice making and maintenance.Each course is taught using a combination of classroom-based study with some hands-on training. Participants are expected tobe able to return to their workplace and utilize the skills and knowledge they have learned in the courses. The hands-on portionof each course requires participants to arrive in appropriate work clothes including CSA-approved footwear.

NOTE: CITs must recertify every five years. For complete information please see page 21 in this brochure.

REFRIGERATION PLANT OPERATIONS TECHNICIAN (RPOT) PROFESSIONAL DESIGNATION

The ORFA, in partnership with CIMCO Refrigeration, has created the RefrigerationPlant Operations Technician (RPOT) designation in response to the increasing demandfor highly qualified practitioners who can safely and effectively operate, maintain, and

monitor a recreation facility refrigeration plant and related environmental and mechanical systems.To qualify for this designation, a practitioner must successfully complete the following three courses in sequential order: BasicRefrigeration*; Advanced Refrigeration Facility Operator*; and Recreation Facility Environmental Systems*. In addition, thepractitioner must hold individual membership in the ORFA; have a Grade 12 education; maintain current WHMIS and StandardFirst Aid training; and have a minimum 2,000 hours work experience in the care and control of a refrigeration plant.Each course is taught using a combination of classroom-based study with some hands-on training. Participants are expected tobe able to return to their workplace and utilize the skills and knowledge they have learned in the courses. The hands-on portionof each course requires participants to arrive in appropriate work clothes including CSA-approved footwear.

*NOTE: A minimun 65% passing grade is required in this course towards this designation.

Ice Making and Painting Technologies* Monday, April 29 to Thursday, May 2 Prerequisites: Participants should have completed the BasicRefrigeration course or the Advanced Refrigeration FacilityOperator course and have one year, hands-on, artificial iceexperience.

Creating a durable sheet of ice requires a clear understanding bythe ice technician of the ice making environment. Thisenvironment will include such variables as basic scientificprinciples surrounding air, water, paint and refrigeration andmay or may not be within the operator’s control. Building onthe theory gained in the refrigeration classes, this course willenhance the participants’ knowledge, while increasing theiroperational effectiveness through a clear understanding ofproven ice installation principles and techniques. Further,participants will learn basic standard facility operation practicesand have hands-on exposure to various proven on-iceapplications.

Some practical on-ice demonstrations will occur, with limitedopportunity for each participant to take part. All students shouldcome prepared to spend up to seven hours on the ice. Clothingand CSA-approved footwear should be selected and worn tosuit a cold, wet work environment.

Topics include:

• History of ice making and painting• Humidity – principles and equipment • Water – understanding and controlling Total DissolvedSolids

• Refrigerated floors – constructed options, limitationsand preparation

• Dasher board systems – types, best installation practices,safety

• Painting and Logos – painting ice white, lines andlogos vs. paper, vinyl and other materials

• Specialty Ice Surfaces - Hockey, Curling, SpeedSkating, Broomball, Ringette, Figure Skating, SledgeHockey and Public Skating

• Ice Energy Management

Facilitators: Graham Nesbitt, RRFA, CIT, Ontario Sales Representative, Resurfice Corporation, and Kevin Hill,RRFA, CIT, Eastern Rink Services

Ice Maintenance and Equipment Operations* Monday, April 29 to Thursday, May 2 Prerequisites: Participants should have completed a) BasicRefrigeration or the Advanced Refrigeration Facility Operatorcourse; b) and the Ice Making and Painting Technologiescourse; and c) have two years of practical artificial iceknowledge with some ice resurfacer operational experience ora Safe Ice Resurfacer Operator permit.

In this course, participants will learn skills to create exceptionalice, troubleshoot poor ice conditions, perform ice maintenance,and operate and maintain equipment while ensuring a safephysical setting. There will be some limited opportunity foreach participant to take part in the on-ice demonstrations. Allparticipants should come prepared to spend up to seven hourson, or near, the ice surface.

This course is not designed to make a worker a completelycompetent ice resurfacer driver. It has been created todemonstrate industry best practices with regard to the operationand care of a vital and expensive piece of ice maintenanceequipment. The ice resurfacer is a complicated piece of heavyequipment that requires a concise understanding of how itworks, what adjustments must be maintained and what ongoingregular maintenance must be conducted by the operator toensure it provides trouble-free operation. Ongoing workplacespecific training must take place once the participant completesthis training course.

The ORFA works closely with both Zamboni and ResurficeCorporation in providing the most up-to-date operationalinformation to participants during this course.

Please note that appropriate clothing and CSA-approvedfootwear must be worn to suit a cold and wet workenvironment.

Topics include:

• Daily facility physical maintenance through bothpolicy and procedure

• Ice maintenance, up-keep and equipment• Troubleshooting• Air quality• Facility changeovers• Fossil fuel safety• Edger use and safety• Ice resurfacer operations and maintenance

Instructor: John Archibald, RRFA, CIT, AMCT, Facility Supervisor, Town of Halton Hills


Refrigeration and Ice C

ourses

*REQUIRED HEAD PROTECTIONParticipants attending those courses

that require practical on-ice demonstrations are required to supply and wear their own

head protection.

Advanced Refrigeration Facility Operator*Monday, April 29 to Friday, May 3The course is designed to meet the needs of practitionerswishing to enhance their knowledge of refrigeration systemspertaining specifically to artificial ice rinks. It builds on theknowledge learned in the Basic Refrigeration course.Participants will gain a greater appreciation of the variousmeans of accomplishing temperature reduction for ice makingapplications. It is ideally suited for those individuals who areresponsible for decision making surrounding the maintenanceand upgrading of arena refrigeration systems.

Topics include:

• Review of Basic Refrigeration course content• Definitions, principles, theory applicable to arenarefrigeration systems

• Enhanced refrigeration fundamentals• Theory of refrigeration as it applies to various AIRsettings

• Cycle of refrigeration as it applied to various commonand advanced AIR settings

• Understanding refrigerants including safety andenvironmental concerns

• Introduction of electrical theory and components(including a variety of starters)

• Maintenance requirements• Introduction to psychometrics• Applicable dehumidification systems• Control theory recognition• Plant accessories• Health and safety related matters• Introduction to applicable legislation and codes

Coordinator: Tony Panetta, Training and Service Support Specialist, CIMCO Refrigeration

Recreation Facility Environmental Systems(HVAC/R)*Monday, April 29 to Friday, May 3This course is designed for individuals seeking an introductionto basic building environmental system/air conditioningsystems. It is well suited for practitioners who need to learnmore about the various air conditioning and mechanicalsystems that can be found in arenas, office buildings andcommunity centres. In addition, this course will allowpractitioners to facilitate responsible decision-makingsurrounding the maintenance and upgrading of HVAC/Rsystems.

Topics include:

• Review of Basic Refrigeration and AdvancedRefrigeration Facility Operator course content

• Applicable fundamentals• Applicable theory as applied to various HVAC/Rsettings

• Review of cycle (arena specific)• Application of the Cycle of Refrigeration as applied tovarious HVAC/R settings

• Review of basic psychometrics• Applicable psychometrics theory as applied to variousHVAC/R settings

• Introduction to various air conditioning systems andrelated building environmental systems

• Details of different air conditioning systems• Water treatment for refrigeration and air conditioningsystems

• Legion Ella, legionnaire’s disease, and sick buildingsyndrome

• Fire alarm & sprinkler systems• DDC for building environmental systems

Coordinator: Tony Panetta, Training and Service Support Specialist, CIMCO Refrigeration*Additional recommended courses for:

a) Certified Ice Technicians or b)those planning to write the TSSA Refrigeration Operator - Class B Examinations.

* Individuals seeking to write the TSSARB-1 and/or RB-2 examinations arestrongly encouraged to learn more aboutthe exam qualification requirements byreviewing the Operating Engineers sec-tion of the Technical Standards & SafetyAuthority website at www.tssa.org


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Course Registration Fee Registrations will notbe confirmed until payment is received in full.Payments may be made by Visa, MasterCard,American Express, or cheque. Please be advised thateach course fee includes tuition and course binder.

APDP Course Discount ORFA members whohold an ORFA professional designation receive anadditional $50.00 course discount. Please contactthe ORFA office at [email protected] to recieve yourdiscount code.

ORFA Registration Desk - Delta Hotel The ORFAregistration desk will be located at the Delta Hotel.Please check-in at the ORFA desk for youridentification badge.

Transportation If you are flying into PearsonInternational Airport, there is an airport transferservice that operates on a 24-hour basis betweenGuelph and Toronto. Please make your ownarrangements in advance by calling Red CarService at (519) 824-9344.

Commuter Parking Pass Parking for the ORFAAnnual Professional Development Program isavailable on-campus to commuters at the weeklyrate of $60.00.

Special Needs If you have any special dietaryrequirements, are physically challenged or needliteracy assistance, please indicate on the registrationform and we will endeavour to provide assistance,where possible. All seminar rooms are accessible bywheelchair.

Cancellation And Refunds A complete refund,less a $50.00 administrative fee, will be issuedprovided written notification of cancellation isreceived by the ORFA office by no later thanFriday, April 5, 2013. No refunds will be issued afterthis date. Those who register but do not attend willnot receive a refund. If you are unable to attend,you may send a colleague in your place, if writtennotification is forwarded in advance. Registrantswill receive a full refund should a course becancelled. In the event of a N.S.F. cheque, a $35.00service charge will be applied to the registrationfee.We reserve the right to cancel any course. In theevent of a cancellation due to unforeseencircumstances, any costs incurred by registrants willnot be covered by the ORFA.

Examinations And Attendance Policy All courses listed in this program brochure includeexaminations. Participants will write anexamination on the last day of class. In addition,participants are required to attend 100% of theclasses in order to write the exam. If you have anyquestions or concerns regarding the examinations

or attendance policy, please contact the ORFAoffice at 416-426-7062 or [email protected].

Personal Protective Equipment PolicyRegistrants may be required to supply and/or wearPersonal Protective Equipment (PPE) in sometraining courses. Adequate safety foot wear (CSAApproved – Green Patch) if so required must bebrought and worn by the participant. This footwearmust be in good condition and suitable for thelearning environment. Other PPE may be madeavailable to participants by the ORFA courseinstructors to those who take an active role indemonstrating the use of a piece of equipment orwho must take part in equipment use as part of thelearning experience. All participants are expectedto identify any concern in their personal lack ofability to demonstrate or use any piece ofequipment if called upon to do so. Further, theORFA instructors or sub-instructors reserve theright to limit participation of any participant for thelack of or improper use of any piece of equipmentor PPE. Participants attending those coursesthat require practical on-ice demonstrationsare required to supply and wear their ownhead protection.

Drugs and Alcohol Policy No participant is touse any piece of equipment or attend any classes ifunder the influence of alcohol and/or drugs. TheORFA has a zero tolerance policy on suchactivities. Any person who breaches this policy maybe asked to immediately leave the program.Participants who are under the care of a medicalprofessional must identify their condition inconfidence to the primary ORFA courseinstructor.

Facility Tour Policy Some courses undertake avisit to a working facility to observe operationalequipment or activities. Travel to such areas may becoordinated by the course instructor and failing tomeet at the predetermined location and time willrequire the participant find his/her own way to thesite, at his/her own cost. Failing to attend mayreflect on the set attendance requirement. Further,participants are reminded that such facility areas canbe noisy, with equipment that may start or stop atanytime, and that various noxious gases may beemitted on-site. It is the responsibility of eachparticipant to observe a heightened sense of safetyin such environments. Pranks, horseplay or otheracts of unprofessional conduct will not be tolerated.Any person who breaches this policy may be askedto immediately leave the program.

Accommodations The ORFA has negotiated reduced room rates atthree hotels all within walking distance of theUniversity of Guelph. To reserve your room youmust contact the hotel directly. Room rates andavailability are only guaranteed up until thereservation deadline dates. Please ensure that youreserve as early as possible and quote the groupname. RESERVE EARLY!

Best Western Royal Brock 716 Gordon Street (at Stone Road West)Reservations: (519) 836-1240Fax: (519) 763-5225Room Rate: $75.00 plus taxes, per room, pernight, single or double occupancy and includeshot breakfast and free parkingQuote Group Name: ORFA 2013Reservation Deadline: March 28, 2013

Days Inn Guelph785 Gordon Street (at Harvard Road – one blocksouth of Stone Road)Reservations: (519) 822-9112Fax: (519) 822-5570Room Rate: $90.00 plus taxes, per room, pernight, single or double occupancy and includescontinental breakfast and free parkingQuote Group Name: Ontario RecreationFacilities AssociationReservation Deadline: March 28, 2013

Delta Guelph Hotel and ConferenceCentre50 Stone Road West (at Gordon Street)Reservations: (519) 780-3700, (800) 268-1133 Fax (519) 780-3710Room Rates: • $135.00 plus taxes, 2 queen bedsper room, per night • $135.00-$155.00 plus taxes,1 king bed per room, per night Parking is $9.00/24hours and breakfast is notincluded in the room ratesQuote Group Name: GLORFA13Reservation Deadline: March 28, 2013

Meals All course participants are responsible

for their own meals. The University of Guelphoffers a variety of food and beverage outlets that areopen for breakfast and lunch on a cash basis. Also,within a ten minute walk of the three ORFA hosthotels, there are a number of restaurants and fastfood outlets available as dinner options.


GENERAL INFORMATION


58TH ANNUAL PROFESSIONAL DEVELOPMENT PROGRAM REGISTRATIONSunday, April 28 to Friday, May 3, 2013 • University of Guelph, Guelph, Ontario

REGISTER and Pay ONLINE at www.orfa.com/events or MAIL/FAX with Payment: ORFA, 102-1 Concorde Gate, Toronto, ON M3C 3N6, Fax (416) 426-7385

STEP 1: CONTACT INFORMATION Please use one registration form per person



EMPLOYER FACILITY





STEP 2: COURSE SELECTION - ORFA Member FeeADMINISTRATION AND MANAGEMENT

� Advanced Recreation Facility Energy Management . . . . . . . .$840.00

� Creative Program Planning and Management . . . . . . . . . . . .$840.00

� Legal Awareness I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$420.00

� Legal Awareness II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$420.00

� Managing People at Work….. . . . . . . . . . . . . . . . . . . . . . . . . .$840.00

� Strategic Business Administration and Performance

Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$840.00

� Events Planning and Management . . . . . . . . . . . . . . . . . . . . .$840.00

AQUATICS

� Essentials of Swimming Pool Operations . . . . . . . . . . . . . . . .$630.00

� Aquatic Facility Operations – Beyond the Basics . . . . . . . . . .$420.00

� Aquatic Program Administration . . . . . . . . . . . . . . . . . . . . . . .$630.00

BUILDINGS AND GROUNDS

� Building Maintenance and Operations . . . . . . . . . . . . . . . . . .$840.00

� Building Management and Operations . . . . . . . . . . . . . . . . . .$840.00

� Facility Housekeeping and Sanitization . . . . . . . . . . . . . . . . .$840.00

� Parks Maintenance and Operations . . . . . . . . . . . . . . . . . . . .$840.00

� Parks Equipment Safety Operations . . . . . . . . . . . . . . . . . . . .$840.00

� Sports Turf Management and Maintenance . . . . . . . . . . . . . . .$840.00

� Registered Playground Practitioner Program . . . . . . . . . . .$1,100.00

� Cemeterian™ Operations Level I . . . . . . . . . . . . . . . . . . . . . .$630.00

� Cemeterian™ Operations Level II . . . . . . . . . . . . . . . . . . . . . .$420.00

REFRIGERATION AND ICE

� Basic Refrigeration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$840.00

� Ice Making and Painting Technologies . . . . . . . . . . . . . . . . . .$840.00

� Ice Maintenance and Equipment Operations . . . . . . . . . . . . .$840.00

� Advanced Refrigeration Facility Operator . . . . . . . . . . . . . .$1,050.00

� Recreation Facility Environmental Systems . . . . . . . . . . . .$1,050.00

STEP 3: FEES• ORFA Member Course Fee . . . . . . . . . . .$ __________________

• Non-ORFA Member Add $125.00 . . . . .$ __________________Includes 1 Year Individual Membership

• Free EXPO Buffet Dinner . . . . . . . . . . . . .$ 0.00• (Complimentary dinner for all course registrants)• Commuter On-campus• Parking Pass $60.00 x ____ $ __________________

Sub-total $ __________________

(#R126146380) 13% HST $ __________________

• ORFA Professional Designation Holder? • If YES, less $50.00 $ __________________

Total Fees Due $ __________________

STEP 4: REQUIRED INFORMATION - MUST COMPLETE1. � YES I � NOI will be attending the Welcome Reception on Sunday, April 28, 5:00 pm to7:00 pm, at the Delta Hotel (cash bar and complimentary appetizers).

2. � YES I � NOI plan to stay for the complimentary buffet dinner at the EXPO tradeshow onMonday, April 29, 5:30 pm to 7:30 pm.

3. All EXPO tradeshow attendees will receive a complimentary t-shirt.My t-shirt size is: � S � M � L � XL � XXL

STEP 5: DISCLAIMERAs the registered participant, you are required to read and sign the following disclaimer in order for yourregistration to be processed: “I, the registered participant, agree to assume all risks, including travel to andfrom the program, and waive all rights and all liabilities for personal injury or property loss whether occurring prior to, during, or subsequent to the program whether caused by the ORFA’s negligence or otherwise, and for the consideration aforesaid, I covenant and agree not to make any claim or to commence or maintain any action or proceeding against them. And it is further agreed that the ORFAdoes not by the payment aforesaid or otherwise admit any liability to me and liability is in fact denied.Also, as a registered participant of an ORFA Inc. event, I hereby consent to the photographing of myselfand the use of these photographs for advertising, publicity, commercial or other ORFA business purposesand I hereby release the ORFA Inc. and any of its associated or affiliated companies, their directors, officers, agents, employees and customers, and appointed advertising agencies, their directors, officers,agents and employees from all claims of every kind on account of such use.”

Registered Participant DD/MM/YY

STEP 6: PAYMENT� Cheque (payable to the ORFA) �VISA � Mastercard �American Express

CARD # EXPIRY DATE

CARDHOLDER’S NAME AS IT APPEARS ON CARD

AUTHORIZING SIGNATURE


2013 I ORFA Regional Training Courses • 31

Stating “competency” and “proving competency” are two completely different qualifications. Ex-perience in any workplace plays an important role in worker safety but it cannot be the onlyfoundation used to confirm employee capability to perform their duties. The ORFA continuesto strive to meet the needs of its membership and the industry by designing training programs andaccreditation processes that are created by Ontario practitioners for Ontario practitioners.

Employers continue to invest in their staff by supporting their attendance at ORFA professionaldevelopment events. However, increasingly employers are seeking to hire recreation facility professionals who hold relevant certifications and professional designations. What was oncedeemed a personal accomplishment is now considered a minimum requirement for employmentand career advancement. The ORFA, with partnership with host member facilities, continues to provide quality regional educational opportunities throughout the province. While there has beenan increase in demand for our regional offereings, many employers also seek the ORFA’s expertise in the design and delivery of custom in-house training programs.

The ORFA offers industry-specific certifications and professional designations for its members.We encourage you to consider how one or more of these certifications may enhance your

competency and personal career growth: Certified Ice Technician (CIT), Certified Aquatic Professional (CAP), Certified ParksTechnician (CPT) and Refrigeration Plant Operations Technician (RPOT).

Once you complete the certification(s) specific to your current workplace obligations, consider setting an advanced career pathby looking at ORFA’s professional designations: RRFA, RRFM, RRFS and RRFO. For more information on ORFAcertifications and professional designations please see page 5 in this brochure.

Please feel free to contact us at [email protected] or by calling 1.800.661.6732 to discusshow we can assist you in meeting your personal or staff training needs.

CERTIFIED ICE TECHNICIAN (CIT) DESIGNATION

Recognized by the National Hockey League (NHL), the Certified Ice Technician (CIT) designation is the most highly recognized professional achievement for ice operators. For complete designation information, please refer to page 6 in this brochure.

2013 ORFA REGIONAL TRAINING COURSES

CIT Courses

Basic Refrigeration• Mississauga, February 12 - 15• Kitchener, February 25 - 28• Leamington, March 25 - 28• Sudbury, March 25 - 28• Guelph, April 29 - May 2• Oshawa, June 3 - 6• Thunder Bay, August 26 - 29• Ottawa, August 26 - 29• Newmarket, September 9 - 12• Markham, November 18 - 21

Ice Making and Painting Technologies

• Guelph, April 29 - May 2• Waterloo, June 3 - 6• Leamington, June 3 - 6• Newmarket, August 26 - 29• Timmins, August 26 - 29• Cobourg, September 9 - 12

Ice Maintenance and Equipment Operations

• Guelph, April 29 - May 2• Haldimand County, June 17 - 20• Simcoe County, August 26 - 29• Thornhill, September 30 - October 3

Terry Piche, RRFA, CIT Technical Director


CERTIFIED AQUATIC PROFESSIONAL (CAP) DESIGNATION

The ORFA, in partnership with the Canadian Red Cross – Ontario Zone has created thisdesignation in response to the training needs of members who work in aquatic facilities. Forcomplete designation information, please refer to page 6 in this brochure.

CAP Courses

Essentials of Swimming Pool Operations• Guelph, April 29 - May 1• Ajax, June 3 - 5• Newmarket, August 26 - 28

Aquatic Facility Operations - Beyond the Basics• Guelph, May 2 - 3• Ajax, June 6 - 7• Newmarket, August 29 - 30

Aquatic Program Administration• Toronto, March 25 - 27• Hanover, June 5 - 7• Ottawa, October 16 - 18

2013 I ORFA Regional Training Courses • 33

CERTIFIED PARKS TECHNICIAN (CPT)

For complete program information, please refer to page 6 in this brochure.

CPT Courses

Parks Maintenance and Operation• Guelph, April 29 - May 2

Sports Turf Management and Maintenance*• Guelph, April 29 - May 2

Parks Equipment Safety Operations**• Guelph, April 29 - May 2

* Visit www.sportsturfassociation.com for other course dates and locations

** Visit www.ontarioparksassociation.ca for other course dates and locations


REFRIGERATION PLANT OPERATIONS TECHNICIAN(RPOT) DESIGNATION

The ORFA, in partnership with CIMCO Refrigeration, has created the Refrigeration PlantOperations Technician (RPOT) designation in response to the increasing demand for highlyqualified practitioners who can safely and effectively operate, maintain, and monitor arecreation facility refrigeration plant and related environmental and mechanical systems. Forcomplete designation information, please refer to page 6 in this brochure.

RPOT Courses

Basic Refrigeration• Mississauga, February 12 - 15• Kitchener, February 25 - 28• Leamington, March 25 - 28• Sudbury, March 25 - 28• Guelph, April 29 - May 2• Oshawa, June 3 - 6• Thunder Bay, August 26 - 29• Ottawa, August 26 - 29• Newmarket, September 9 - 12• Markham, November 18 - 21

Advanced Refrigeration Facility Operator• Guelph, April 29 - May 3

Recreation Facility Environmental Systems• Guelph, April 29 - May 3

TECHNICAL STANDARDS AND SAFETY AUTHORITY(TSSA) REFRIGERATION OPERATOR - CLASS B EXAMINATION PREPARATION COURSE

The ORFA, in partnership with CIMCO Refrigeration, offers a 10-day TSSA RefrigerationOperator - Class B Examination Preparation course. Although not mandatory, it isrecommended that a practitioner who does not function solely in a refrigeration environment,or who has not received any other formal training in refrigeration technologies, complete therequirements for the RPOT designation prior to attending this 10-day Refrigeration Operator -Class B Examination Preparation course.

TSSA Course

Class B Examination Preparation Course• Markham, June 10 - 21

1 DAY EVENTS

ONTARIO TURFGRASS SYMPOSIUM• University of Guelph, Guelph, February 20 - 21

The Ontario Turfgrass Symposium is a premier education symposium developed for theturfgrass industry. Turf industry leaders and associated staff will benefit from both learningsessions and the ability to network with colleagues in the turf industry. Attending OTS providesinsight into best practices as initiated from leaders in turf sciences both locally, nationally andinternationally.

SAFE ICE RESURFACER OPERATOR• Tillsonburg, September 12

The Safe Ice Resurfacer Operator workshop provides an introduction to ice resurfaceroperations. This classroom-based session includes some time spent utilizing the on-site iceresurfacer and takes the worker through the necessary pre-flood, flood, daily and weeklymaintenance inspection activities.

Ultimately, the ice resurfacer manufacturer’s owner's manual will best guide each workplace.However, this workshop will review incidents involving an ice resurfacer that have resulted inworker injury while reviewing proven industry best practices in hopes of avoiding futureaccidents. Further, the session reinforces the benefit of a log book to maintain the iceresurfacer in top form. This important tool will not only help reduce the potential for down time,it will also create a permanent record of maintenance and upkeep activities to help guidereplacement or major overhauls of the unit.

Workers conducting a quick inspection of their equipment, while knowing what to look for aspotential problem areas, prior to moving the ice resurfacer, can minimize equipment failures onthe ice. Remember, that as soon as the wheels cross the threshold onto the ice, the operatorin control is now responsible for all incidents related to the equipment’s operation or failure. Ifyour current employees arrive at work and “get on it and drive” this workshop is for them.

Topics include:

• History of the IR• Occupational Health & Safety- Stop Work• IR Operational Safety Activities• Sample Policy Statement• Sample Operating Procedures Guidelines• Fuel Types- Gasoline-Propane-Natural Gas• Escaping Gas Detection - Fire Extinguisher use• Air Quality• Circle Checking Activities• Mounting/Dismounting-Moving the IR-Fall Arrest• Water systems• Scheduled Operational Maintenance Activities• Final written test

FACILITIES OPERATIONAL FORUM AND ORFA ANNUALGENERAL MEETING

• Markham, December 4

For more information on all ORFA professionaldevelopment events, please visit

www.orfa.com/events

2013 I ORFA Professional Development Events • 35


2013 REGIONAL TRAIN ING COURSES • REGISTRAT ION FORMREGISTER and Pay ONLINE at www.orfa.com/events or MAIL/FAX with Payment: ORFA, 102-1 Concorde Gate, Toronto, ON M3C 3N6, Fax (416) 426-7385

STEP 1: CONTACT INFORMATION Please use one registration form per person



EMPLOYER FACILITY





STEP 2: COURSE SELECTION

Course Name: ________________________________________________

Course Location: _____________________________________________

Course Date:__________________________________________________

STEP 3: ORFA MEMBER COURSE FEES1 Day Course $210.00 $__________________

2 Day Course $420.00 $__________________

3 Day Course $630.00 $__________________

4 Day Course $840.00 $__________________

5 Day Course $1,050.00 $__________________

10 Day Class B ExaminationPrep Course* $2,025.00 $__________________

*Note: It is strongly recommended that registrants for this course purchase the CSA-B52 Mechanical Refrigeration Code and the TSSA Reference Manual as this material is included in

the TSSA B Class Refrigeration Operator examination RB-1 and RB-2.

� CSA-B52 Mechanical� Refrigeration Code $225.00 $ __________________

� TSSA Refrigeration OperatorB Manual $140.00 $ __________________

� Non-Members add** $125.00 $ __________________

** Includes 1 year individual membership

Sub-total $ __________________

(#R126146380) 13%HST $ __________________

Total Fee Due $ __________________

STEP 4: DISCLAIMERAs the registered participant, you are required to read and sign the following disclaimer inorder for your registration to be processed: “I, the registered participant, agree to assume allrisks, including travel to and from the program, and waive all rights and all liabilities forpersonal injury or property loss whether occurring prior to, during, or subsequent to theprogram whether caused by the ORFA’s negligence or otherwise, and for the considerationaforesaid, I covenant and agree not to make any claim or to commence or maintain any action or proceeding against them. And it is further agreed that the ORFA does not by thepayment aforesaid or otherwise admit any liability to me and liability is in fact denied. Also,as a registered participant of an ORFA Inc. event, I hereby consent to the photographing of myself and the use of these photographs for advertising, publicity, comercial or other ORFA business purposes and I hereby release the ORFA Inc. and any ofits associated or affiliated companies, their directors, officers, agents, employees and customers, and appointed advertising agencies, their directors, officers, agents and employees from all claims of every kind on account of such use.”

Registered Participant DD/MM/YY

STEP 5: PAYMENT� Cheque (payable to the ORFA) �VISA � Mastercard �American Express

CARD #

EXPIRY DATE



Cancellation Policy: A complete refund, less a $50.00 administrationfee, will be issued provided written notification of cancellation is received by the ORFA no later than 10 business days prior to the coursestart date. No refunds will be issued after this time period. Registrantswill receive a full refund should the ORFA cancel a course. A $35.00service charge will apply to all N.S.F. cheques.


FACILITIES LIBRARY - INDUSTRY INFORMATION AND RESOURCESDATE OF ORDER: _____________________________________________

Please � �Mr. �Ms. �Mrs.

NAME EMPLOYER/COMPANY

ADDRESS TOWN/CITY PROVINCE/STATE POSTAL/ZIP CODE

TELEPHONE FAX EMAIL

SUB-TOTAL ___________________________________________________________

Shipping & Handling:1 to 3 items $15 (more than 3 items, outside Ontario and/or international orders, contact the ORFA office) _______________________________________________________

(#R126146380) 13% HST ___________________________________________________________

TOTAL AMOUNT ENCLOSED ___________________________________________________________

Shipment upon receipt of paymentMETHOD PAYMENT� Cheque (payable to the ORFA) � VISA � Mastercard � American Express

CARD# EXPIRY DATE



PLEASE MAIL OR FAX FORM TO:Ontario Recreation Facilities Association1 Concorde Gate, Suite 102Toronto, Ontario, Canada M3C 3N6T. (416) 426-7062 F. (416) 426-7385Email: [email protected]

ORFA RESOURCES QTY TOTAL

Refrigeration Manual: Ice Rink Applications(2006 Edition)

$80.00

Ice Making & Painting Technologies- ORFA Training Manual

$40.00

Ice Maintenance & Equipment Operations- ORFA Training Manual

$40.00

INDUSTRY RESOURCES

Master Painters Institute Manuals- 2 manual set (MPI) $300.00

Architectural Specification Manual $150.00

Repainting Specification Manual $150.00

Municipal Alcohol Policy Manual-Binder,CAMH (workbook/toolkit/sample policies)

$80.00

Your Facility Safety Plan- 6 manual set for Risk Management

$25.00

Arena Operations Manual: City of London $35.00

Arena Operations Manual: City of Ottawa $45.00

ICE RINKS

188 Ice Rink Logbook 16 hours/page 8 1⁄2 x 14 $60.00




995 Arena Ice Thickness Logbook $40.00

996 Ice Resurfacer Logbook $60.00

998 Refrigeration Logbook $60.00

GROUNDS & OPEN SPACE QTY TOTAL

711 Playground Inspections & Maintenance $50.00Logbook

AQUATICS

999 Aquatics Logbook $60.00

ENGINEERS

470 3 shifts $40.00

471 1 shift $40.00

472 2 shifts $40.00

570 3 shifts $45.00

572 2 shifts $45.00

FIRE PROTECTION EQUIPMENT

298 Fire Protection EquipmentMaintenance Logbook

$35.00

ELEVATING DEVICES

495 Elevating Device Logbook $35.00

CARETAKERS

590 Caretakers Logbook $40.00

MAINTENANCE

102 General Maintenance Logbook $40.00

FORK LIFT TRUCK

1299 Fork Lift Truck Maintenance Logbook $20.00

UNITPRICE

UNITPRICE

2013 ORFA FACILITIES LIBRARY • 37


FACILITIES LIBRARY - INDUSTRY INFORMATION AND RESOURCESORFA SUGGESTED GUIDELINES AND BEST PRACTICES SERIES

The ORFA publishes a variety of suggested guidelines and best practices for the recreation facility professional. The objective

of ORFA publications is to present the most current and useful information possible. Please feel free to comment on existing

publications, recommend changes to existing publications, or propose a new publication at any time by reaching Rebecca

Russell, ORFA Facilities Librarian. For more information please visit www.orfa.com or contact the Facilities Library at tel:(416)

426-7059, fax: (416) 426-7385, email: [email protected]. The following documents represent suggested guidelines and best

practices and are available for download as a benefit of ORFA membership.

ICE ARENA OPERATIONSGuidelines for Public Skating, 2013 DecemberFacility Advisory – Dasherboard Shielding Replacement: What are the Risks?, 2012 SeptemberBest Practices for Ice Logo Installation, 2012 AugustRingette Canada Line Markings (CRFC), 2012 AugustGuidelines for Holding On-Ice Ceremonies, 2012 AugustThe Potential Risks of Ice Resurfacer Snow Shavings, 2012 AugustIce Worker Head Protection, 2012 JulyGuidelines For Indoor Air Quality In Arenas (Updated), 2011 December Hockey Line Markings (Updated), 2011 JuneOn Solid Ground - Slip Resistant Footwear for On - Ice Workers, 2011 JuneIce Temperature Control For Artificial Ice Rinks (Re-released), 2011 JuneThe Changing Dynamics of Artificial Ice Conditions, 2011 MarchAlert - Risks of Hot Water over 49 °C (120 °F), 2010 DecemberSaving Energy At the Rink Helps Keep Ice Cost Down, 2010 December

REFRIGERATION PLANT OPERATIONSResponsible Maintenance And Operation For "Unattended" Refrigeration Plant Rooms, 2011 DecemberOperating Engineers Regulation: How it Applies to Arenas in Ontario (Re-released), 2011 MayThe Future of Ice Arena Refrigeration B-Certificate Operators, 2011 FebruarySelf-Contained Breathing Apparatus: Refrigeration Plant Rooms, 2010 November

AQUATIC FACILITY OPERATIONSPPE for the Aquatic Professional, 2012 NovemberServing a Diverse Population: Pool User Trends, Changing Attitudes and Behaviour, 2012 NovemberOperational Best Practices For Aquatic Facilities (Canadian Red Cross), 2009 December

BUILDINGS AND GROUNDS OPERATIONSUnderstanding Living Green Space Inspection Expectations and Obligations Awareness Notice, 2010 DecemberLocker Room Care and Control Suggested Best Practices, 2011 May

ADMINISTRATION AND MANAGEMENTGuidelines for Holding On-Ice Ceremonies, 2012 AugustIce Worker Head Protection, 2012 JulyGuidelines For Indoor Air Quality In Arenas (Updated), 2011 DecemberResponsible Maintenance And Operation For "Unattended" Refrigeration Plant Rooms, 2011 DecemberGuidelines For Reporting Critical Injuries In A Recreation Workplace – Involving Non�Workers, 2011 NovemberMinistry of Labour "Safe At Work Strategy" - Personal Protective Equipment, 2011 OctoberOn Solid Ground - Slip Resistant Footwear for On - Ice Workers, 2011 JuneFacility Safety Advisory, 2011 JuneA Valid Drivers License - Is it a Workplace Condition of Employment or a Legal Obligation?, 2011 March.

Visit http://member.orfa.com/library/guidelines_bestpractices for a list of available documents

39

NATIONAL LEADERSHIP FORUMfor Recreation Facility Managers and Directors

June 10 -11, 2013InterContinental Toronto Yorkville HotelToronto, Ontario

Sessions• Recreation Facilities Infrastructure

• Social Media for Municipalities

• Risk Management

• Public-Private Partnerships

• HR Factors: Staffing, Succession Planning, and Labour-Management Relations

• Leadership

• Facility Management and Patron Relations: Accessibility and Customer Service

• Project Management

• Major Event Planning and Management

• The Future of Hockey: Growing the Sport

• Strategic Thinking

• Operational and Capital Needs Planning

• Aquatics: Programming, Facilities, and Customers

• Innovations for the Sustainability of Sports Fields

• Canada’s Physical Activity Strategy and ChangeAgenda

• Site Visits to Air Canada Centre; BMO Field; VarsityCentre and Athletic Centre, University Toronto; and Mattamy Athletic Centre at the Gardens, Ryerson University

Program information and registration available atwww.crfc.ca

Keynote SpeakersSuccessful Leadership: An Interactive ProcessRobert J. Hunter, Executive Vice-President, Venues and EntertainmentMaple Leaf Sports + Entertainment Ltd.

TORONTO 2015: Venues, Impact, LegacyBob O’Doherty, Senior Vice-President, Sport and VenuesTORONTO 2015 Pan Am/Parapan Am GamesOrganizing Committee

Recreation Facilities Infrastructure: Making theCase in Your Community and in OttawaMichael Buda, Director, Policy and ResearchFederation of Canadian Municipalities

Maple Leaf Gardens: Raising the RinkDr. Ivan Joseph, Director of AthleticsRyerson University

CANADIAN RECREATION FACILITIES COUNCILc/o ONTARIO RECREATION FACILITIES ASSOCIATION INC. • 1 CONCORDE GATE, SUITE 102 • TORONTO • ONTARIO • CANADA • M3C 3N6

TEL.416-426-7062 • FAX 416-426-7385 • [email protected] • www.crfc.ca

Canadian Red CrossCroix-Rouge canadienne www.redcross.ca

Canadian Red Cross offers practical solutions to suit your needsfor First Aid and CPR training.

We can assist you tomeet health and safety regulations throughour flexible trainingmodel:• Stretch your budget with in-house training options• Affordable group training rates• CPR & AED certification built into every First Aid course• Meets Federal & provincial legislation• Hands-on training that maximizes retentionRed Cross trains more than 450,000 Canadians each year in First Aid & CPR. Call us to discussyour training needs – 1-888-890-1997.

Healthier and safer communities throughswimming and water safety

We can assist with all of your Swimming andWater Safety needs,with over 60 years of experience.• Red Cross Swim Preschool • Red Cross Swim Sports• Red Cross Swim Kids • Red Cross Swim@School• Red Cross Swim Basics • Red Cross Instructor Development Programs• Red Cross Swim Strokes • New~ Red Cross Lifeguarding

The Ontario Recreation Facilities Association (ORFA) and the Canadian Red Cross – Ontario Zone have partnered in the development anddelivery of a brand-new training program leading to a new professional designation,Certified Aquatic Professional (CAP).

For further details, call ORFA or Canadian Red Cross.

Swimwith the best!

ONTARIO RECREATION FACILITIES ASSOCIATION102-1 CONCORDE GATETORONTO ONTARIOCANADA M3C 3N6