dingras.gov.ph€¦ · 58 a. Provision of Palay, Corn and HVCC Seeds 59 b. Animal Health (Vaccination and Treatment of Sick Animals) 60 c. Issuance of Certification Related to Agriculture

Page 4 of 107

MUNICIPALITY OF DINGRAS

CITIZEN’SCHARTER

3rd Edition

DINGRAS CITIZENS’ CHARTERPage 2 of 115

Copyright © 2017by the Municipal Government of Dingras

Citizen’s Charter Team:Nilo V. Tejada

Margarita Corazon A. Aquino

Concept & Design:Francis Paul S. JoseReynante G. Viloria

Page 3 of 115

“A Guide to the Services Provided by the Municipal Government of Dingras”

Compiled byTHE LOCAL GOVERNMENT UNIT OF DINGRAS

in cooperation withTHE DEPARTMENT OF THE INTERIOR AND

LOCAL GOVERNMENT

andTHE CIVIL SERVICE COMMISSION

FOREWORDRepublic Act 9485, otherwise known as the Anti-Red Tape Act of 2007, is “an Act to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape preventing graft and

corruption, and providing penalties thereof.”

This Law essentially redefines public service by putting the interest of the public first and as the end goal of government service delivery.

The DILG has launched its Project CURE - Comprehensive Unified Efforts to Eliminate Red Tape, therefore, as an answer to the LGU’s quest in making better their service delivery functions as they are

mandated to put above all else the public’s welfare and interest.

To meet this goal, the Municipality of Dingras, Ilocos Norte is proud to present its Re-engineered Systems and Procedures with the hope that its Service Providers will live up to the set Service Standards

and serve their clients as they have pledged.


Message of the Municipal Mayor 4

Message of the Municipal Vice Mayor 5

Foreword 6

Table of Contents 7

Brief Profile of the Local Government Unit 12

Vision 13

Mission 13

Map of Dingras 14

Vicinity Map 16

Location of Offices 17

Dingras Hymn 18

SERVICES

Executive Services

ADMINISTRATIVE DIVISION 19

a. Issuance of a Mayor’s Permit 20

b. Granting Permit for Fund Raising/Solicitation 21

c. Issuance of Certificate of Good Moral Character 22

d. Issuance of Special Permit for the Conduct of 23

Promotional Activities

Frontline Services

PERSONNEL DIVISION/PESO OFFICE 24

a. Employment with the Local Government Unit of Dingras 25

b. Special Program for Employment of Students 26

LICENSING DIVISION 27

a. Issuance of Mayor’s Permit to Operate Business 28

b. Issuance of Motorized Tricycle Operator’s Permit (MTOP) 29

Legislative Services

OFFICE OF THE SANGGUNIANG BAYAN 30

a. Securing Copies of Sangguniang Bayan Documents 31

Page 7 of 115

TABLE OF CONTENTS

b. Issuance of Franchise 32

c. Approval of Dropping of Franchise 33

Social Services

MSWDO 34

a. Issuance of Certificate of Indigency 35

b. Disaster Relief Assistance 36

c. Care and Protection of Children Under Difficult Circumstances 37

d. Provision of Special Social Services 38

e. Promotion of Welfare of Socially Disadvantaged Women 39

f. Skills Training Program 40

a. Assistance to Individuals in Crisis Situations (AICS) 41

b. Issuance of Social Case Study Report 42

c. Enrolment of Preschoolers to Day-Care Centers 43

MUNICIPAL HEALTH OFFICE 44

a. Issuance of Health Care Service 45

b. Tb Dots Program 46

c. Family Planning Services 47

d. Dental Services 48

e. Laboratory Services 49

f. Securing A Health Certificate 50

g. Securing Sanitary Permit 51

h. Securing Medical Certificate 52

i. Provision of Outpatient Consulation 53

j. Immunization Services 54

POPCOM DIVISION 55

a. Provision of Counseling on Family Planning 56


b. Conduct of Pre-Marriage Counseling (Pmc) 57

Agricultural Services

MUNICIPAL AGRICULTURIST’S OFFICE 58

a. Provision of Palay, Corn and HVCC Seeds 59

b. Animal Health (Vaccination and Treatment of Sick Animals) 60

c. Issuance of Certification Related to Agriculture 61

d. Seed Certification 62

e. Soil Analysis 63

f. Crop Protection 64

g. Provision of Farmers’/Fisherman’s Training Program/Classes 65

h. Provision of Planting Materials to Sustain the Clean 66

And Green Program of the Municipality

i. Issuance of Certificate of Land Conversion 67

j. Provision of Castration Services 68

Infra-structure Services

OFFICE OF THE MUNICIPAL PLANNING AND DEVELOPMENT COORDINATOR 69

a. Issuance of Zoning Clearance 70

b. Issuance of Zoning Certifications 72

MUNICIPAL ENGINEER’S OFFICE 73

a. Issuance of a Building Permit 74

b. Granting Other Building-Related Permits 76

c. Granting Building Data Certification 77

d. Granting Building Inspection Clearance for Business Permit 78

e. Actions on Building Related Complaints 79

f. Assistance for the Preparation of Plans and Programs of Work 80

Page 9 of 115

TABLE OF CONTENTS

Civil Registry Services

OFFICE OF THE MUNICIPAL LOCAL REGISTRAR 81

a. Civil Registration Services 82

b. Late Registration of Births, Deaths and Marriages 83

c. Marriage License Application and Issuance 84

d. Out of Town Registration and Reporting 85

e. Registration Legal Instruments 86

f. Issuance of Supplemental Report 87

g. Granting of Petition for Change of First Name and Correction 88

of Clerical Errors under RA 9048

h. Issuance of Certified True Copy / Machine Copy of Document 89

Economics Services

MUNICIPAL ASSESOR’S OFFICE 90

a. Issuance of an Owners Copy of Updated Tax Declaration 91

b. Issuance of a Tax Declaration for Newly Constructed/ 93

Renovated Building and Newly Installed Machinery

c. Issuance of Certified True Copy of Tax Declaration, Certification 94

of Real Property and Certification With or W/out Improvement

d. Annotating or Cancelling Loans or Mortgages Bail Bonds on 95

Tax Declaration

e. Issuance of Notice of Assessment and Tax Bill (RPTOP) 96

f. Verification/Identification of Property Location And Vicinity Map 97

MUNICIPAL TREASURER’S OFFICE 98

a. Collection of Real Property Taxes 99

b. Collection of Franchise Taxes 100

c. Collection of Community Taxes 101

d. Collection of Regulatory Fees and other Charges 102

e. Branding of Large Cattle 103


f. Collection of Market Fees and other Charges 104

OPERATION OF SLAUGHTER HOUSE 105

Ante-Mortem Inspection Of Slaughter Animals 106 And Post-Mortem Examination Of Their Carcasses, Organs And Parts / Conduct Of Post-Abattoir Inspection.

MUNICIPAL LIBRARY AND COMMUNITY E-CENTER 107

a. Use of Books and other Library Materials 108

b. Use of Computers 109

ANNEXES

a. Service Pledge 110

b. Redress and Feedback Mechanism, Incentives and Awards 111

c. Customer Feedback Form 112

d. Directory of the Dingras Municipal Government 114

e. Executive Order 016 S. 2017 115

Page 11 of 115

TABLE OF CONTENTS

BRIEF PROFILE OF THE LOCAL GOVERNMENT UNIT:

The Municipality of Dingras is located in the southern part of Ilocos Norte. It lies approximately between 120 40’ to 120 75’ latitude and 18 10’ longtitude. It is about 20 kms. southeast of Laoag City, 85 kms. north of Vigan (Ilocos Sur), 250 kms. from Baguio City and 446 kms. north of Metro Manila.

Dingras is bounded in the north by the Municipalities of Piddig and Solsona; on the south by the Municipality of Marcos; on the west by the Municipality of Sarrat, and on the southeast (based on the location map survey by NSCO, 1975) by the Municipality of Nueva Era.

Dingras is a second class municipality with an annual income of P58,710,324.95 for calendar year 2006. Its total population increased to 38,162 in 2015 from 36,120 in 2010.

Based on the updated settlement profile, the Municipality of Dingras has a total land area of 17,962 hectares or 5.28% of Ilocos Norte’s 339,934 hectares. Of the 21 municipalities and two (2) cities in the province, Din-gras ranks 8th in land area coverage. The 6 urban barangays of Dingras occupy 620. 1900 hectares or 3.4% while the 26 rural barangays claim 17,341 hectares or 96.55%.

BRIEF PROFILE OF THE LOCAL GOVERNMENT UNIT:

The local leadership is committed to perform the following development thrusts to achieve sustain-able development:

• Extend the best services in a manner that promotes equality and empowerment as it maintains inter-active linkages for the upliftment of life to its highest essence.

• Develop effective, sustainable, and locally based solutions to address the problem of poverty, putting into operational mode the Executive-Legislative Agenda for the next three years under Development Admin-istration, Economic Development, Social Services and Environment Management.

DEVELOPMENTAL ROLE IN THE PROVINCE:

The role of the Local Government Unit of Dingras is to help the Provincial Government of Ilocos Norte build a base of economic development in the local level, taking advantage of or filing a specialized make in National Markets while simultaneously providing its constituents livelihood opportunities and higher in-come.

POTENTIAL INVESTMENT AREAS:

The Municipality of Dingras, basically an agricultural town, has an irrigated area of 5,135 hectares; rainfed lowland of 828 hectares; upland of 260 hectares; highland or hillside of 915 hectares and fishpond and creek areas of 32.82 hectares.

The commercial center/business area of the municipality is located at the urban area of the town where several wholesale, retail, stores, and shops are also accessible by the public for basic commodities and services.


VISION

“Dingras shall be the center of trade, agriculture, and industry in the eastern part of the

Ilocos Norte and shall become self-reliant and sustainable community

that satisfies the basic needs of its constituents.”

MISSION

“The political, civic, and religious leaders shall give the residents a life of peace, integrity

and stability; enhance the social and economic status of their inhabitants; and

render dedicated and zealous public service.”

Page 13 of 115


DINGRAS MAP

Page 15 of 115


LOCATION OF OFFICES

LOCATION MAP

Ground Floor Plan

Page 17 of 115

Second Floor Plan

DINGRAS CITIZENS’CHARTERPage 4 of 107

FRONTLINE SERVICESFRONTLINE SERVICES


DINGRAS DINGRAS

Dito’y deppaar na ti daya ti Ilocos Norte

Adda naidumduma, maysa nga ili

Tattao nakurapay, nakasimsimple

Ngem aniat’ ragsakda, napno da’t sudi.

Ref:

Dingras, Dingras ingget pateg

Maminribu di isukat

Ngamin sikat’ mangted bileg

Sikat’ umok daytoy ayat

Ta takiagmo agpasagkam’

Nagan mo itangsitmi, ipateg

Dita sidongmo agbiagkam’

Ayatmi siksikanto laeng.

Ditoy met ti nagtaudan, bannuar ti pagilian

Josefa Llanes Escoda, tangsit Kailokuan

Sidongmo pagdamilian, bannuar ti pagilian

Intay ngad itultuloy kad pagrebbengan

Page 4 of 107Page 19 of 115

ADMINISTRATIVE DIVISION




FRONTLINE SERVICE: ISSUANCE OF MAYOR’S CLEARANCE

ABOUT THE SERVICE: Mayor’s Clearance is a document that is usually availed by individuals seeking employment or registration/renewal of business, MTOP and firearms license.

Mayor’s Clearance certifies the requesting individual to be a resident of the municipality, of good moral character, and a law-abiding citizen.

REQUIRMENTS: ◦ Photocopy of Barangay Clearance◦ Photocopy of Police Clearance◦ O.R. from the Office of the Municipal Treasurer◦ Documentary Stamp

FEES: Php 45.00 (Local)Php 75.00 (Abroad)

Service Schedule: Monday to Friday (08:00 AM – 05:00 PM)

The Client Shall: The Service Provider Shall: Duration ofActivity

Name of ServiceProvider

1. Submit the requirementsat the Receiving Section.

Validate the requirements and prepare the clearance.

10 min. Jesamay L. Taylan Jacklyn C. Valenzuela

2. Affix documentary stampon the clearance.

Forward the clearance to the Mu-nicipal Mayor for signature.

Sign the clearance.

2 min.

2 min.

Jesamay L. Taylan Jacklyn C. Valenzuela

Hon. Joefrey P. Saguid Municipal Mayor

3. Receive the clearance. Release the clearance. 1 min. Jesamay L. Taylan Jacklyn C. Valenzuela

Page 4 of 107


Page 21 of 115

FRONTLINE SERVICE: ISSUANCE OF PERMIT FOR FUND RAISING/SOLICITATION

ABOUT THE SERVICE: Persons or organizations who intend to raise funds through solicitation from public or other activities are required to secure Solicitation Permit from the Office of the Mayor.

REQUIREMENTS: ◦ Request Letter◦ Endorsement of Barangay Chairman/School Head◦ List of Officers and Members of the Organization◦ Resolution of the Organization◦ Application for Solicitation Permit◦ Financial Statement of Previous Activity◦ Minutes of the Meeting (attested by head of organization)◦ O.R. from the Office of the Municipal Treasurer◦ Sample Envelope or Solicitation Letter

FEE: P 1,000.00




1. Submit request letterand other require-ments at the Receiv-ing Section.

Validate the requirements.

Approve the request.

2 min.

5 min.



2. Pay prescribed feeat the MunicipalTreasurer’s Office.

Receive payment and issue O.R. 10 min. RCC

3. Present OR at theOffice of the Mayor.

Prepare the permit.

Sign the permit.

10 min.

2 min



4. Receive the permit. Release the permit. 1 min. Margarita Corazon A. Aquino




FRONTLINE SERVICE: ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER

ABOUT THE SERVICE: This service is for students availing of scholarship grant and job applicants seeking employment locally or abroad.

REQUIREMENTS: For Scholarship Grant: ◦ Request Letter◦ Birth Certificate◦ Certificate of Residency in the Barangay◦ O.R. from the Office of the Municipal Treasurer

For Local and Overseas Employment:◦ Request Letter◦ Certificate of Residency in the Barangay◦ Barangay Clearance◦ Police Clearance◦ NBI Clearance◦ O.R. from the Office of the Municipal Treasurer

FEE: Php 45.00




1. Submit request letter. Receive the request letter.


1 min.

5 min.



2. Pay fee at the MunicipalTreasurer’s Office.

Receive payment and issue OR.

Prepare the certificate.

10 min.

10 min.

RCC


3. Present OR at the Officeof the Mayor.

Sign the certificate. 2 min. Hon. Joefrey P. Saguid Municipal Mayor

4. Receive the certificate. Release the certificate. 1 min. Margarita Corazon A. Aquino

Page 4 of 107

FRONTLINE SERVICE: GRANTING OF SPECIAL PERMIT FOR THE CONDUCT OF PROMOTIONAL ACTIVITIES AND USE OF GOVERNMENT FACILITIES

ABOUT THE SERVICE: Organizations may be granted permission to conduct promotional activities and to use government facilities on a first come - first serve basis.

REQUIREMENTS: ◦ Request Lmplished needy adults

◦ O.R. from the Office of the Municipal Treasurer

FEE: Php 1000.00




1. Submit request letter. Receive the request letter.


1 min.

5 min.



2. Pay fee at the Munici-pal Treasurer’s Office

Receive payment and issue O.R.

Prepare the permit.

10 min.

10 min.

RCC

Margarita Corazon A. Aquino3. Present OR at the

Office of the Mayor.Sign the permit. 2 min. Hon. Joefrey P. Saguid

Municipal Mayor

4. Receive the permit Release the permit. 1 min. Margarita Corazon A. Aquino

Page 23 of 115



FRONTLINE SERVICES

PERSONNEL DIVISION

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: EMPLOYMENT WITH THE LOCAL GOVERNMENT UNIT OF DINGRAS

ABOUT THE SERVICE: Employment with the Local Government Unit of Dingras is open to all, provided that there is a vacant position. Applicants should possess the min-imum qualification requirements for the position applied for. Vacancies are posted on the bulletin board at the Municipal Hall and at the Civil Service Com-mission Provincial Field Office, and published at the CSC Bulletin for 15 calen-dar days.

REQUIREMENTS: ◦ Application Letter◦ Duly Accomplished Form 212/Curriculum Vitae with Picture/Resume◦ Photocopy of supporting documents such as eligibility, trainings, etc..◦ Certificate of Employment, Service Record, if any◦ NBI Clearance◦ Birth/Marriage Certificate

◦ Medical Exam Results: e.g. Blood Test, Urinalysis, Chest X-Ray, Drug Test(Pre-Employment Requirement)◦ Photocopy of Performance Rating for the last two (2) Rating Periods ( forPromotion)




1. Submit requirementsat the Receiving Sec-tion.

Forward requirements at the HRMO for validation.

Validate requirements.

1 min.

5 min.


Angeline GL P. De la Rosa2. Await Notice of

Screening.Prepare and issue notice of screening to applicants.

(depends on schedule of screening)

Angeline GL P. De la Rosa

3. Attend screening Conduct screening. 20 min. per applicant.

Personnel Selection Board

4. Await results. Post results. Angeline GL P. De la Rosa

PERSONNEL DIVISION

Page 25 of 115


FRONTLINE SERVICES

FRONTLINE SERVICE: SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES)

ABOUT THE SERVICE: The Municipal Government employs poor but deserving students of the local-ity during Summer and Christmas vacation.

REQUIREMENTS: ◦ Original Copy of PDS◦ Original and Three (3) Photocopies of Birth Certificate◦ Photocopy of Barangay Certification (Certificate of Indigency) or UpdatedITR

◦ Photocopy of Updated Class Card/Form 138




1. Submit all the require-ments at the PESOOffice.

Validate requirements.

Notify the students to attendscreening.

5 min.

( 5 days before

schedule of screening )



2. Attend screening. Conduct screening. ( as an-nounced by

DOLE )

PESO Office and DOLE

3. Await results ofscreening.

Announce results 5 min. Angeline GL P. De la Rosa

FRONTLINE SERVICES


Page 4 of 107

LICENSING DIVISION

Page 27 of 115


FRONTLINE SERVICES

FRONTLINE SERVICE: GRANTING OF MAYOR’S PERMIT TO OPERATE BUSINESS

ABOUT THE SERVICE: Any person who wishes to establish, operate or conduct a business, trade, or related activity must first secure a Mayor’s Permit to do so.

REQUIREMENTS: ◦ Duly Accomplished Application Form◦ Community Tax Certificate◦ Barangay Clearance◦ Police Clearance◦ Mayor’s Clearance◦ Fire Clearance◦ Health Certificate◦ Sanitary Permit◦ BIR Clearance◦ SSS Clearance◦ PhilHealth Clearance◦ DTI Registration◦ O.R. from the Municipal Treasurer’s Office

ADDITIONAL REQUIREMENTS:◦ Barangay Permit for Videoke/Billiarda/Pool Table◦ Zoning Clearance for Rice Mill (if new) / Poultry and Piggery Farm◦ FPA permits for Agricultural Supply with Pesticides and Fertilizers◦ BFAD Permit and License of Pharmacist for Drugstore (if new)◦ BFAD Permit for Manufacturers (i.e. bottled water/drinks)◦ Bacteriological Test & Operational Permit (from DOH) for Water Refilling Station◦ Registration from Central Bank for Pawnshops/Banks/Lending Institutions / Money◦ Remittances (if new)◦ Fire Inspection Report for LPG Outlet◦ License Embalmer for Funeral Parlor (if new)◦ License from NTC for TV Cable/Cellphone Dealers◦ CDA Registration for Cooperatives◦ SEC Registration and Constitution & By-laws for Partnership and Corporations◦ ECC and Permit from the Dept. of Energy for Gasoline Station

◦ POEA Registration for Recruitment Agency




1. Secure all the require-ments and submit all tothe Licensing Officer.

Evaluate requirements and pre-pare the permit.

20 min. Julieta S. Valencia

2. Wait for the approval ofpermit.

Approve the permit. 3 min. Hon. Joefrey P. Saguid Municipal Mayor

3. Receive the permit. Release the permit. 1 min. Julieta S. Valencia

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: GRANTING OF MOTORIZED TRICYCLE OPERATOR’S PERMIT (MTOP)

ABOUT THE SERVICE: The Mayor’s Office - Licensing Division issues MTOP to qualified applicants. The MTOP is renewable every year.

BASIC REQUIREMENTS: ◦ Community Tax Certificate◦ Barangay Clearance◦ Police Clearance◦ Mayor’s Clearance◦ Health Clearance◦ BIR Clearance◦ SSS Clearance◦ PhilHealth Clearance◦ Inspection Report◦ O.R. from the Municipal Treasurer’s Office◦ Approved Ordinance from SB Office




1. Secure all the require-ments and submit all tothe Licensing Officer.

Evaluate requirements and pre-pare the permit.

20 min. Julieta S. Valencia

2. Await for the approval ofpermit.

Approve the permit. 3 min. Hon. Joefrey P. Saguid Municipal Mayor

3. Receive the permit. Release the permit. 1 min. Julieta S. Valencia

Page 29 of 115

LICENSING DIVISION


FRONTLINE SERVICES

OFFICE OF THESANGGUNIANG BAYAN

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: SECURING COPIES OF SANGGUNIANG BAYAN DOCUMENTS

ABOUT THE SERVICE: To furnish upon request of any interested party certified copies of records/documents upon payment at the Municipal Treasurer’s Office such fees as pre-scribed by ordinance.

REQUIREMENTS: ◦ Request Letter / Duly Accomplished Request Form

◦ O.R. from the Municipal Treasurer’s Office

FEE: Php 50.00




1. Submit requestletter/request formand O.R. at theOffice of the Sang-guniang Bayan.

Prepare requested document. 15 min. Sheena S. Valenzuela

2. Receive requesteddocument.

Issue/release requesteddocument.

1 min. Sheena S. Valenzuela

OFFICE OF THE SANGGUNIANG BAYAN

Page 31 of 115


FRONTLINE SERVICES

FRONTLINE SERVICE: ISSUANCE OF FRANCHISE

ABOUT THE SERVICE: Tricycle operators or their representatives who are operating within the politi-cal jurisdiction of the municipality seek this service.

REQUIREMENTS: ◦ Application Form◦ Inspection Form◦ Barangay Clearance◦ Birth Certificate◦ Mayor’s Clearance◦ Health Certificate (RHU)◦ Phil Health (Certificate of Remittance)◦ SSS Clearance◦ BIR Clearance◦ Certificate of Registration◦ Official Receipt◦ Insurance Policy (Photocopy)◦ Driver’s License (Photocopy)◦ Long Folder

FEE: ◦ Franchise: Php 200.00

◦ Inspection Fee: Php 50.00



Name of Service Provider

1. Submit all the require-ments.

Evaluate all the requirements and act on request.

15 min. Sheryl D. Garces

2. Attend the CommitteeHearing as scheduled.

Conduct committee hearing.

Include in the agenda for approval in the succeeding session.

30 min.

7 days

Sangguniang Bayan Special Committee

Sangguniang Bayan

3. Receive franchise. Issue franchise. 1 min. Sheryl D. Garces

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: APPROVAL OF DROPPING OF FRANCHISE

ABOUT THE SERVICE: Tricycle operators or their representatives who are operating within the politi-cal jurisdiction of the municipality seek this service.

REQUIREMENTS: ◦ Copy of the Approved Franchise

◦ Application Form

◦ Official Receipt of Dropping Fee from the Municipal Treasurer’s Office

FEE: Php 75.00




1. Submit all the require-ments.

Evaluate all the requirements and include in the agenda for approval in the succeeding session.

5 min. Sheryl D. Garces

2. Receive certificate ofdropping.

Issue certificate. 1 min. Sheryl D. Garces

OFFICE OF THE SANGGUNIANG BAYAN

Page 33 of 115


FRONTLINE SERVICES

MUNICIPAL SOCIAL WELFARE & DEVELOPMENT

OFFICE (MSWDO)

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: ISSUANCE OF A CERTIFICATE OF INDIGENCY

ABOUT THE SERVICE: The MSWDO provides Certificate of Indigency to individuals who may wish to avail of the services of different agencies such as, but not limited to, the follow-ing:

PhilHealth Medical Assistance

NGO Projects/Missions

Surgical, Medical, Dental, Optometric Assistance

Feeding Programs and Christmas Gift-giving Activities

REQUIREMENTS: ◦ Barangay Certification of Residency and Indigency◦ Request Letter

FEE: NONE




1. Submit the requirementsat the MSWDO.

Evaluate requirements, interview client, and prepare the certification.

Approve the certificate.

20 min.

2 min.

Joycel G. Valencia

Jesannie K. Gay-ya

2. Receive the certificate. Issue/release the certificate. 1 min.

MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE

Page 35 of 115


FRONTLINE SERVICES

FRONTLINE SERVICE: DISASTER RELIEF ASSISTANCE

ABOUT THE SERVICE: The MSWDO provides assistance to individuals and families who are victims of natural and man-made calamities such as typhoons, floods, fire, etc.

REQUIREMENTS: ◦ Barangay Blotter/Report or Certification from the Bureau of FireProtection (for fire victims)◦ Barangay Certification of Residency◦ Final Report on the Incident◦ Certification on the Report

FEE: NONE




1. Register to Brgy. Chair-man the extent of dam-age (flooded, injured,damaged House, deathmissing, etc.)

Receive list of affected families from Brgy. Chairman and endorses to concerned social workers

Verify report of Brgy. Chairman

Submit result of assessment toNDCC and MSWDO Secretariat

Prepare allocation of relief goods

2 min.

(dependson number of families affected)

10 min.

10 min.

Rodazul Mercy E. ValenciaJoycel G. Valencia

Rodazul Mercy E. Valencia



2. Receive relief goods. Approve allocation

Deliver and distributerelief goods.

1 min.

dependson number of families affected

Jesannie K. Gay-ya

MSWD Officer and Staff

FRONTLINE SERVICES


Page 4 of 107

FRONTLINE SERVICE: CARE & PROTECTION OF CHILDREN UNDER DIFFICULT CIRCUMSTANCES

ABOUT THE SERVICE: The MSWDO provides assistance to children and youth whose basic needs are deliberately unattended by their parents or guardian or are victims of any form of abuse.

Who may avail?◦ Abandoned and neglected children◦ Physically-abused, sexually-abused, and emotionally-abused children

Available Services◦ Surveillance, rescue and recovery◦ Counseling◦ Referral to the Philippine National Police◦ Assistance in filing a case in court◦Temporary shelter and custodial care◦ Family integration and reconciliation

REQUIREMENTS: ◦ Preliminary Report (if available)◦ Case Study Sheet with Client’s Signature◦ Result/Report on the Case




1. Register at the MSWDO. Refer client to concerned

social worker.

2 min. Joycel G. Valencia

2. Discuss problems and providerelated information.

Interview and counsel. 1 hr. Jesannie K. Gay-ya

3. Proceed to other concernedagencies like PNP, Hospital, orProsecutor’s Office.

Refer client to concerned agencies.

30 min. Jesannie K. Gay-ya

4. Present result of referral. Follow up service/counsel/assistance.

30min. Jesannie K. Gay-ya


Page 37 of 115

FRONTLINE SERVICE: PROVISION OF SPECIAL SOCIAL SERVICES

ABOUT THE SERVICE: The MSWDO provides referrals, endorsements to government and non-gov-ernment organizations, hospitals and other institutions providing social service assistance to: mentally challenged clients, mendicants, drug dependents, se-nior citizens, needy adults and indigent clients.

REQUIREMENTS: ◦ Request Letter ◦ Certificate of Residency from the Barangay Chairman ◦ Medical Certificate as necessary




1. Register and submit requirements to the MSWDO.

Evaluate requirements and refer client to concerned social worker.

Interview client.

Prepare referral letter.

5 min.

1 hr.

30 min.


Joycel G. Valencia

Jesannie K. Gay-ya

Joycel G. Valencia

2. Proceed to other concerned agencies (as necessary).

Issue referral letter and advise client to proceed to concerned agency.

1 min. Jesannie K. Gay-ya

FRONTLINE SERVICES


FRONTLINE SERVICE: PROMOTION OF WELFARE OF SOCIALLY DISADVANTAGED WOMEN

ABOUT THE SERVICE: The MSWDO provides social services to women who are victims of exploita-tion, domestic violence and all forms of abuse.




1. Register at the MSWDO. Refer client to concerned

social worker.

Interview and counsel theclient, and create Case Study.

Verify information and create referral letter.

1 min.

1 hr.

30 min.


Jesannie K. Gay-ya


2. Receive referral and pro-ceed to other concerned agencies like PNP, Hospi-tal, Prosecutor’s Office, etc

Refer clients to concerned agencies.


3. Present result of Referral Follow-up Service Rodazul Mercy E. Valencia


Page 39 of 115

FRONTLINE SERVICE: SKILLS TRAINING PROGRAM

ABOUT THE SERVICE: The MSWDO provides skills training program to individuals, groups and com-munities to increase their employability and enable them to augment their economic status.

Service Schedule: As scheduled by the MSWD Officer.



1. Register at theMSWDO.

Accept registrants and conduct interview.

Conduct initial training.

Prepare Project Proposal.

Approve and release fund.

10 min.

1 hr.

2 hrs.

2-3 days

Jesannie K. Gay-ya

Jesannie K. Gay-ya

Jesannie K. Gay-ya


2. Attend training. Conduct actual training. 1-2 days Jesannie K. Gay-ya

FRONTLINE SERVICES


FRONTLINE SERVICE: ASSISTANCE TO INDIVIDUALS IN CRISIS SITUATION (AICS)

ABOUT THE SERVICE: The Municipal Government of Dingras through the MSWDO provides emer-gency financial assistance to individuals and families who are in crisis situation and have no other resources to tap, subject to the availability of funds.

REQUIREMENTS: ◦ Personal Letter◦ Certificate of Indigency

◦ Medical Certificate / Death Certificate




1. Present all the require-ments at the Office of the Mayor.

Evaluate all the requirements and refer client to the MSWDO.

2 min. Erna V. Valencia

2. Proceed to the MSWDO for interview.

Interview and assess the needs of the client.

Prepare the Aide to Individual in Crisis Situation (AICS) form vouch-er and obligation request.

10 min.

30 min.

Rodazul Mercy Valencia


3. Receive financial assis-tance.

Approve/release the Aide to Indi-vidual in Crisis Situation (AICS).

5-7 days Jesannie K. Gay-ya


Page 41 of 115

FRONTLINE SERVICE: ISSUANCE OF SOCIAL CASE STUDY REPORT

ABOUT THE SERVICE: The MSWDO provides Social Case Study report for constituents to be able to avail assistance from the Philippine Charity Sweeptakes Office (PCSO), other Government Hospitals, Regional and Provincial DSWD Offices, Non-Govern-ment Organizations and Institutions.

REQUIREMENTS: ◦ Certificate of Indigency◦ Medical Certificate◦ Abstract

Service Schedule: Monday to Friday (08:00 – 05:00 PM)



1. Register and submit all therequirements at MSWDO.

Refer client to concerned Social Worker.

Interview client.

Prepare Social Case StudyReport.

Approve report.

1 min.

30-45 min.

2-3 hours

10 mins.


Jesannie K. Gay-ya

Jesannie K. Gay-ya

Hon. Joefrey P. Saguid Municpal Mayor

2. Receive copy of Social CaseStudy Report.

Release report. 1 min. Jesannie K. Gay-ya

FRONTLINE SERVICES


FRONTLINE SERVICE: ENROLLMENT OF PRE-SCHOOLERS TO DAY CARE CENTER

ABOUT THE SERVICE: The MSWDO ensures the full development of children by providing Day Care Education Program for children whose ages range from 3 – 5 years old. Current-ly, there are 31 Day Care Centers operating in this municipality.

REQUIREMENTS: ◦ Birth Certificate ◦ Yellow Card (Vaccination Record) of the Child


The Client Shall: The Service Provider Shall: Duration of

Activity

Name of Service

Provider1. Register child at the

nearest Day Care Center.Accept registrants. 5 min. Concerned Day Care

Worker2. Submit all the require-

ments.Evaluate requirements. 5 min. Concerned Day Care

Worker

3. Send children to attend regular classe

Conduct Day Care classes. 4 hrs/ session

Concerned Day Care Worker

4. Attend meetings. Conduct initial and regular meetingwith parents.

1-2 hrs. Concerned Day Care Worker


Page 43 of 115

MUNICIPAL HEALTH OFFICE

FRONTLINE SERVICES


FRONTLINE SERVICE: MATERNAL HEALTH CARE SERVICE

ABOUT THE SERVICE: The Municipal Health Office through its main health center and satellite baran-gay health stations provides maternal services to pregnant and lactating moth-ers. The services include pre-natal and postnatal care to ensure safe mother-hood and deliveries to healthy babies.

REQUIREMENTS: ◦ Family Folder/Record ◦ Home-based Maternal Record (HBMR)

FEE: NONE




Approach health person-nel for registration.

Get maternal. Accomplish the HBMR of the mother and birth plan form.

Check the vital signs of the mother to determine the risk factors.

Conduct physical examination of the mother, request for Hgb Hct urinaly-sis, blood typing, VDRL and Hbsag of the mother. Forward request to the laboratory.

10 min.

10 min.

10-30 min.

Rural Health Midwife/ Pub-lic Health Nurse

Rural Health Midwife/ Pub-lic Health Nurse

Municipal Health Officer

Receive results and med-ication.

Collect and read specimen.

Refer mother to physician for lab re-sult interpretation, appropriate man-agement and necessary medication.

30 min.

30 min.

Medical Technologist



Page 45 of 115

FRONTLINE SERVICE: TB DOTS PROGRAM

ABOUT THE SERVICE: The Municipal Health Office manages an anti-tuberculosis program. It is geared toward preventing and controlling the spread/transmission of tuberculosis (TB) in the community. Its main objective is to identify and treat patients with TB by providing an anti TB drugs for free using the Directly Observed Treatmeant Shortcourse (DOTS).

REQUIREMENTS: ◦ Family Folder/Record ◦ Referral Slip ◦ Sputum Exam Result ◦ Chest X-ray Result ◦ TB Treatment Card ◦ TB Registration

FEE: NONE




Approach health person-nel for registration.

Determine if the client is TB symp-tomatic through initial assessment on the medical history and record in the initial Treatment Record Vital signs.

Height and weight monitoring.

Conduct physical and medical exam-ination on the client with Chest X-ray and Sputum smear result.

Enrolment of patient.

a. Assess patient if legible in National Tuberculosis Pro-gram (NTP) or for GeneXpert

5-10 min

30 min

Rural Health Midwife / Pub-lic Health Nurse


Receive results and medi-cation.

5-10 min Municipal Health Officer / Public Health Nurse

FRONTLINE SERVICES


FRONTLINE SERVICE: FAMILY PLANNING SERVICES

ABOUT THE SERVICE: Family planning services provides not only family planning commodities but also includes Basic Family Planning Education, information on different Family Planning Methods as well as Family Planning Counselling to all women of re-productive age geared towards responsible parenthood.

REQUIREMENTS: ◦ Family Folder / Record ◦ Past and Present Obstetrical History

FEE: NONE




Approach health personnel for registration.

Interview the client and ask to fill up their family planning form.

Get the vital signs of the client. Conduct initial health history before referring to the physician.

Determine the appropriate Family Plan-ning method to be used by the client.

Give instruction to the PHN/RHM on the chosen method of the client.

Orient the client on the family on the planning method selected and remind the client on the regular follow-up visit.

5-10 min.

10 min.

10-15 min.

10-15 min.

Rural Health Midwife

Rural Health Mid-wife/Public Health

Nurse



Municipal Health Officer/ Rural Health

Midwife / Public Health Nurse

Listen to the orientation and attend follow-up visit if neces-sary.

10 min.


Page 47 of 115

FRONTLINE SERVICE: DENTAL SERVICES

ABOUT THE SERVICE: The dental services of the Municipal Health Office are available for pre-school-ers, targeted school children, pregnant and lactating women, other adults and senior citizens to prevent and treat dental problems.

REQUIREMENTS: ◦ Family Folder ◦ Guardian/Parent (for patients below 18 years old) ◦ Home-Based Maternal Record (for Prenatal)

Service Schedule: Wednesday and Friday (08:00 AM – 12:00 NN)




Register the patient in the dental form.

Take and record the blood pressure of the patient.

Assess and take dental history of the patient.

Perform necessary dental procedure on the patient.

Prescription and issuance of medi-cines.

3 min.

3 min.

5-10 min.

10-20 min.

Rural Health Midwife / Public Health Nurse


Rural Health Dentist / Dental Aide

Rural Health Dentist

Receive prescription and medicines.

Receive pre-scription and medicines.

Rural Health Dentist

FRONTLINE SERVICES


FRONTLINE SERVICE: LABORATORY SERVICES

ABOUT THE SERVICE: The Department of Health through the Municipal Health Office provides Labo-ratory to every constituents of the municipality. The objectives of this service is to aide the clinician in arriving to a proper diagnosis.

REQUIREMENTS: ◦ Laboratory Request ◦ Collected Specimen

FEE: ◦ CBC – Php150.00 ◦ Urinalysis – Php50.00 ◦ Fecalysis – Php50.00 ◦ Blood Typing – Php50.00 ◦ Platelet Count – Php150.00 ◦ Syphilis Test – Php150.00 ◦ Pregnancy Test – Php150.00 ◦ Hepa Test – Php150.00

Blood Chemistry: ◦ FBS – Php150.00 ◦ Cholesterol – Php200.00 ◦ Triglycerides – Php200.00 ◦ Creatinine – Php150.00 ◦ Blood Uric Acid (BUA) – Php150.00

Service Schedule: Wednesday and Friday (08:00 AM – 05:00 PM)




Register the client in the logbook. Ask for the laboratory request and instruct the client on getting the specimen properly.

Examine and read specimen.

5 min.

20-30 min.

Medical Technologist / Rural Health Midwife /

Public Health Nurse


Receive results. Release the result on the scheduled time.

5 min. Medical Technologist


Page 49 of 115

FRONTLINE SERVICE: SECURING A HEALTH CERTIFICATE

ABOUT THE SERVICE: To ensure optimum health, any person/individual employed at any business es-tablishment that are operating within the municipality are required to secure a health certificate. This certificate is issued by the Municipal Health Office.

REQUIREMENTS: For Food Handlers (Yellow Card) ◦ Laboratory Results (Urinalysis, Fecalysis, Hepatitis Test) ◦ Official Receipt from the Office of the Municipal Treasurer ◦ One (1) 1 x 1 Picture

For Non-Food Handlers (Green Card) ◦ Laboratory Results (Urinalysis, Fecalysis) ◦ Official Receipt from the Office of the Municipal Treasurer ◦ One (1) 1 x 1 Picture

FEE: Php50.00




Approach health personnel for registration and accomplish laboratory request.

Verify accomplished laboratory request.

Forward specimen to the laboratory for examination.

3 min.

30 min.



Submit other requirements. Validate submitted requirements.

Prepare Health Certificate Card.

Refer card to MHO for approval.

5-10 min.

5-10 min.

3 -5 min.

Rural Sanitation Inspector


Rural Sanitation InspectorReceive Health Certificate Card.

Release the Health Certificate Card. 2-3 min. Rural Sanitation Inspector

FRONTLINE SERVICES


FRONTLINE SERVICE: SECURING SANITARY PERMIT

ABOUT THE SERVICE: All business establishments operating within the municipality for public pa-tronage are required to secure a Sanitary permit pertaining to health and sani-tation that are based on the implementing Rules and Regulations stated in IRR of PD 856 and Municipal Resolution No. 32 2002. The permit can be obtained from the Municipal Health Office.

REQUIREMENTS: For Food Establishments ◦ Laboratory Results (Urinalysis, Fecalysis, Hepatitis B Test) ◦ Official Receipt from the Office of the Municipal Treasurer

For Water Refilling Stations

◦ Specification Sanitary Plan ◦ Laboratory Results (Urinalysis, Fecalysis, Hepatitis B Test) ◦ Results of Water Analysis (Bacteriological every month and Physical/ Chemical every 6 months ◦ Official Receipt from the Office of the Municipal Treasurer

For Non-Food Establishments ◦ Laboratory Results (Urinalysis, Fecalysis) ◦ Official Receipt from the Office of the Municipal Treasurer

For Agro-Industrial Establishments ◦ Laboratory Results (Urinalysis, Fecalysis) ◦ Environmental Compliance Certificate (ECC) from DENR ◦ Official Receipt from the Office of the Municipal Treasurer

FEE: Php100.00




Submit requirements. Validate submitted requirements.

Schedule the inspection of the estab-lishment.

Conduct scheduled inspection on a year round basis. If with corrective measures, issue a Sanitary Order.

Prepare the Sanitary Permit with complete requirements.

Refer to MHO for approval.

10-15 min.

3-5 min.

5-10 min.

5-10 min.

5 min.






Receive permit. Log and release the permit. 3 min. Rural Sanitation Inspector


Page 51 of 115

FRONTLINE SERVICE: SECURING MEDICAL CERTIFICATE

ABOUT THE SERVICE: Individual residing within the municipality can avail of a medical certificate for the purpose such as absence from work/school due to sickness; as a require-ment to a scholarship grant, employment, etc. The certificate can be obtained from the Municipal Health Office.

REQUIREMENTS: ◦ Family Folder/Record ◦ Medical Record ◦ Laboratory Results ◦ Official Receipt from the Office of the Municipal Treasurer

FEE: Php50.00





Get medical record and vital signs of the client.

Prepare medical certificate.

10-15 min.

10-15 min.

BHW/Midwife on Duty

BHW/Midwife on DutyReceive medical certificate. Refer to MHO for approval. 5-10 min. Municipal Health Officer

FRONTLINE SERVICES


FRONTLINE SERVICE: PROVISION OF OUTPATIENT CONSULATION

ABOUT THE SERVICE: The purpose of this service is to diagnose and treat illness and give appropriate medical services. The service is available at the RHU for any person who needs medical assistance.

REQUIREMENTS: ◦ Family Folder/Record ◦ Early Chirld Care and Development Card (For 0-5 years old)

FEE: NONE





Interview patient and record data.

Take and record vital signs in the Individual Record (ITR) for referral to the physician.

5 min.

5 min.

Rural Health Midwife/ Public Health Nurse


Receive medicine. Examine the patient. Prescribe and issue medicine.

10 min. Municipal Health Officer


Page 53 of 115

FRONTLINE SERVICE: IMMUNIZATION SERVICES

ABOUT THE SERVICE: The Department of Health, through the Municipal Health Office, provides free immunization to children 0 to 11 months old from seven (7) immunizable dis-eases. The Health Personnel at the Rural Health Unit and Barangay Health Sta-tions also immunize pregnant women to prevent the occurrence of Tetanus Neonatorum in infants.

REQUIREMENTS: ◦ Family Folder / Record ◦ Immunization Card

FEE: NONE





Register and issue immunization card (for new patient).

5 min. Rural Health Midwife/ Public Health Nurse

Present immunization card. Require immunization card from the patient and review immunization history of the child.

Weigh and take the temperature of the child and record it.

Inject the patient.

5 min.

5 min.

5 min.




Take note of the schedule of post-immunization.

Schedule post-immunization. 2 min. Rural Health Midwife/ Public Health Nurse

FRONTLINE SERVICES


POPULATION COMMISSIONDIVISION

Page 55 of 115

FRONTLINE SERVICE: PROVISION OF COUNSELING ON FAMILY PLANNING

ABOUT THE SERVICE: The conduct of one-on-one counseling is provided by the Municipal Government of Dingras through the Population Commission Division to help couples achieve their desired family size based on their own conscience and values.

REQUIREMENTS: NONE

FEE: NONE




1. Register at the MSW-DO.

Assist client in the registration.

Present all the family planning methods to the client.

2 min.

10 min.


Rodazul Mercy Valencia2. Listen to the presen-

tation and ask related questions.

Discuss the advantages and disadvan-tages of each method.

Discus further the chosen method for family planning.

Provide reading materials on Family Planning.

20 min.

30 min.

2 min.




FRONTLINE SERVICES


FRONTLINE SERVICE: CONDUCT OF PRE-MARRIAGE COUNSELING (PMC)

ABOUT THE SERVICE: The attendance in a Pre-Marriage Counseling Seminar for would-be couples is a requirement in securing marriage license. PMC’s are held at the Population Division, Municipal Social Welfare Development Office (MSWDO). A PMC Cer-tificate is given right after the counseling.

REQUIREMENT: O.R. from the Municipal Treasurer’s Office

Fees to be Paid: Php 150.00

Service Schedule: Tuesday (08:00 AM – 05:00 PM)



1. Register at the MSW-DO.

Assist client to fill out registration form. Prepare Marriage Counseling Certificate to be signed by the counselors of the day.

Conduct Counseling to would-be-couples.

2 min.

4 hrs.



2. Receive PMC Certif-icate.

Issue PMC Certificate. 2 min.Rodazul Mercy Valencia

POPULATION COMMISSION DIVISION

Page 57 of 115

MUNICIPAL AGRICULTURE OFFICE

FRONTLINE SERVICES


FRONTLINE SERVICE: PROVISION OF PALAY, CORN, HVCC SEEDS

ABOUT THE SERVICE: The Office of the Municipal Agriculturist provides assistance to farmers who wish to avail high breed seeds of best quality at cheaper cost compared to commercial prices.

REQUIREMENT: Duly Accomplished Application Form

FEE: NONE




1. Inquire at the Office of the Municipal Agricul-turist as regards the service.

Enlist the names of farmers in the master list form and with technical briefing on technologies for crop man-agement. Issue application form.

5 min. Officer of the Day/Assigned A.T. or Banner

Coordinator

2. Fill up the master list form and accomplish the application form.

Receive and verify the correctness of application form filled by the farmer.

Type the information on the master list/application form. Advice the cli-ent/farmer to wait.

Approve the application form withcertain briefing.

2 min.

2 min.

2 min.

Officer of the Day/Assigned A.T. or Banner

Coordinator

Officer of the Day/Assigned A.T. or Banner

Coordinator

Engr. Cornelio T. Balbesino

3. Proceed to the Releas-ing Officer with the approved application form to withdraw the palay/corn/ HVCC seeds and sign the receiving form as proof of receipt.

Issue/release the seeds requested. 2 min. Releasing Officer


Page 59 of 115

FRONTLINE SERVICE: ANIMAL HEALTH (VACCINATION & TREATMENT OF SICK-ANIMALS)

ABOUT THE SERVICE: The Office of the Municipal Agriculturist provides assistance to farmers who wish to avail animal health check-up, diagnosis and recommendations on is-sues and diseases affecting their animals.

REQUIREMENTS: NONE

FEE: NONE




1. Proceed to the Office of the Municipal Agricultur-ist to inquire on animal health management particularly animal vacci-nation.

Provide the farmer / client with short details on the service and ask back-ground information of the animal and enlist the names of clients in the mas-ter list form.

Type the gathered information provid-ed by the clients and assist them to the livestock Inspector for proper evalua-tion / recommendation /action.

5 min.

5 min.

Officer of the Day

Officer of the Day2. Proceed to the Livestock

Inspector for further evaluation.

The Livestock Inspector is then per-mitted to visit the farmhouse of the client for health diagnostic of the farm animal.

10 min. Livestock Inspector(Danilo Soriano)

3. Accompany the Livestock Inspector to the farm-house for further diag-nostic if health problems of the animals persist and needs additional dose of vaccine/medi-cine.

Proceed to the client farmhouse for additional diagnostics.

Give instructions/recommendationsto the owner of treated animals forproper management

depends onthe travel

time

Livestock Inspector(Danilo Soriano)

Livestock Inspector(Danilo Soriano)

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF CERTIFICATION RELATED TO AGRICULTURE

ABOUT THE SERVICE: The Municipal Government of Dingras thru the Office of the Municipal Agricul-turist provides assistance to farmers who wish to have a certification related to agriculture.

REQUIREMENTS: Official Receipt from the Municipal Treasurer’s Office

FEE: Php 45.00




1. Proceed to the Munic-ipal Agriculture Office and ask the Officer of the Day as regards the issuance of Agricultural Certification.

The Officer of the Day will gather data and ask for the purpose of the certification.

Advice the client to pay prescribed fee at the Municipal Treasurer’s Office while preparing the document needed.

3 min.

10 min.

Officer of the Day

Officer of the Day

2. The client proceeds to the Municipal Trea-surer’s Office to pay necessary fees.

ssues official receipt. 5 min. RCC

3. Return to the Munici-pal Agriculture Office to present the Official Receipt.

Receive the receipt and attach it to the certification for the Municipal Agriculturist’s approval. 5 min. Officer of the Day

4. Receive certification. Sign the certification.

Release the approved certification and retains the receiving copy as file copy of the office.

2 min.

2 mins.


Officer of the Day


Page 61 of 115

FRONTLINE SERVICE: SEED CERTIFICATION

ABOUT THE SERVICE: Provision of foundation/registered seed to seed growers and certification har-vested.

REQUIREMENTS: Sample Seeds

FEE: NONE




1. Submit requirement and in-form seed inspector of the actual date of harvest.

Confirm/record the date of harvest. 2 min. Seed LaboratoryPersonnel

2. Gather seed samples with the presence of the seed inspector and the samples will be given to the S.I.

Receive seed samples; submit it to the Seed Laboratory for Seed Analysis (Result depends on the bulk of seeds to be ana-lyzed but not to exceed 14 days.)

Analyze/test seed samples, tag and pre-pare report.

10 min. Seed LaboratoryPersonnel

3. Receive results of the analyzed seed and sign the logbook.

Give the seed tags, discuss the results of the analyzed seeds with the client.

10 min. Seed LaboratoryPersonnel

FRONTLINE SERVICES


FRONTLINE SERVICE: SOIL ANALYSIS

ABOUT THE SERVICE: The Municipal Government of Dingras through the Office of the Municipal Ag-riculturist provides assistance to farmers who wish to avail soil analysis services for improved production yield and variety selection most suited for the soil.

REQUIREMENT: Soil Samples

FEE: NONE




1. Inform the Agricultural Technologist (A.T.) of the date of collection of soil.

Confirm the availability of the A.T. on the scheduled date and record the date of collection of soil sample.

5 min. A.T. assigned in the Barangay

2. Collect soil sample with A.T.

Receive the soil sample and submit it to the Soil Laboratory for analysis.

Analyze soil sample and prepare report.

10 min.

1 hr.

A.T. assigned inThe Barangay

Soil LaboratoryPersonnel

3. Receive results of the soil being analyzed and sign the logbook.

Give and discuss the result for proper rec-ommendation in crop production.

15 min. A.T. assigned inthe Barangay


Page 63 of 115

FRONTLINE SERVICE: CROP PROTECTION

ABOUT THE SERVICE: The Office of the Municipal Agriculturist provides assistance to farmers who wish to avail crop protection provision for improved production yield and vari-eties for certification.

REQUIREMENTS: NONE

FEE: NONE




1. Inform the Agricultural Technologist (A.T.) on the actual date of farm visit for crop monitoring and protection.

Confirm the availability of A.T. on the date of farm visit and record the date.

10 min. Agricultural Tech-nologist

2. Assist the A.T. during farm inspection/ moni-toring.

Inspect the farm and the physical appear-ance of the plants.

Diagnose and analyze the infected plants and prepare report.

15 min.

20 min.

Agricultural Tech-nologist

Agricultural Tech-nologist

3. Receive the result of the plant being analyzed.

Discuss result of the analyzed plant with the client and give appropriate recommen-dation for proper curing.

15 min. Agricultural Tech-nologist

FRONTLINE SERVICES


FRONTLINE SERVICE: PROVISION OF FARMER’S/FISHERMAN’S TRAINING PROGRAM/CLASSES

ABOUT THE SERVICE: The Municipal Government of Dingras recognizes the need for Capability Build-ing of its major clienteles: the farmers, the fishermen, homemakers and the youth to effectively carry out its various programs. The Office of the Municipal Agriculturist provides trainings and classes that are tailored to the needs of its clients like crop production and protection, cooperative development, farm plan and budgeting, soil analysis and seed certification.

Aspiring trainees must be:

• a bonafide member of any farmer’s/fishermen’s/homemakers and ru-ral youth organization in the barangay.

• committed to attend scheduled training programs and classes to tresh out problems and find possible solutions.

Service Schedule: Training schedule shall be determined and announced by the Office of the Mu-nicipal Agriculturist.



1. Disseminate informa-tion on the schedule of training.

Prepare and send a letter of invi-tation to the association/target participants.

Notify and distribute letter of invita-tions to qualified participants.

5 min.

8 hrs.


All AT’s

2. Attend the training. Conduct the training. 8 hrs. Technical Working Group(MAGO)


Page 65 of 115

FRONTLINE SERVICE: PROVISION OF PLANTING MATERIALS TO SUSTAIN THE CLEAN AND GREEN PROGRAM OF THE MUNICIPALITY

ABOUT THE SERVICE: The Municipal Government of Dingras has established nurseries for different kinds/varieties of flowering, ornamental and medicinal plants, fruit and forest trees to be given to constituents of Dingras in order to sustain the beautifica-tion component of the Clean and Green Program.

REQUIREMENT: Approved Request Letter by the Municipal Mayor for Communal Projects




1. Submit approved request letter at the Office of the Municipal Agriculturist.

Receive request letter and record the number and kind of seedlings needed.

10 min. Officer of the Day

2. Undergo interview. Interview client and validate the projects. 20 min. Nursery Supervisor3. Receive seedlings and

sign in the log-book.Release seedlings to the client and have the log-book signed.

5 min. Officer of the Day/Nursery Supervisor

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF A CERTIFICATE OF LAND CONVERSION

ABOUT THE SERVICE: The Municipal Government of Dingras through the Office of the Municipal Ag-riculturist issues certification of land conversion. Prior to its issuance, it is man-datory for the Agricultural Technologist to do ocular inspection of the area to determine the soil classification, characteristics, size, boundaries and to deter-mine whether the lot is productive or non-productive.

REQUIREMENTS: ◦ Request Letter◦ Land Title◦ Tax Declaration◦ Location Map◦ Documentary Stamp

◦ Official Receipt from the Treasurer’s Office

FEE: Php 35.00


The Client Shall: The Service provider Shall: Duration ofActivity


1. Submit request letter. Receive and record request and en-dorse it to the concerned Agricultural Technician (A.T.).

Evaluate/review documents and con-duct ocular inspection of the area.

Prepare certification.

Sign certification.

30 min.

30 min.

10 min.

2 min.

Officer of the Day

A.T. assigned

Officer of the Day

Engr. Cornelio T. Balbesino2. Receive certification. Release certification. 1 min. Officer of the Day


Page 67 of 115

FRONTLINE SERVICE: PROVISION OF CASTRATION SERVICES

ABOUT THE SERVICE: The Office of the Municipal Agriculturist provides free castration services to livestock and pets. Owners of said livestock and pets shall be responsible for the cost of medicines. The owner may bring the animal to the office for the needed service. Home servicing may also be requested. This service is also extended during Rang-ay ti Barangay Affair.

REQUIREMENT: Record of Animals/Pets (if available)

FEE: NONE

Service Schedule : Monday to Friday (08:00 AM – 05:00 PM)



1. Bring the animal/pet to the Office of the Munici-pal Agriculturist.

Conduct physical examination. 10 min. Danilo SorianoCristino Aldrin Antonio

2. Assist in the castration of the animal.

Castrate the animal/pet. 20 min. Danilo SorianoCristino Aldrin Antonio

FRONTLINE SERVICES


MUNICIPAL PLANNING ANDDEVELOPMENT COORDINATOR

Page 69 of 115

FRONTLINE SERVICE: ISSUANCE OF ZONING CLEARANCE FOR BUILDING PERMIT

ABOUT THE SERVICE: All enterprises and private persons constructing a new building or applying for expansion/renovation are required to secure a zoning clearance upon appli-cation for building permit. This should be done before the start of construc-tion to ensure that the building/businessis allowed in the chosen location as per municipality’s Comprehensive Land Use Plan (CLUP).

REQUIREMENTS: ◦ Duly accomplished and notarized application form◦ Requirements relative to RIGHT OVER LAND

a. Photocopy of Certificate of Title in case registered in the name of the applicant;

b. Certified True Copy of the latest Tax Declaration

c. In the absence of any existing Certificate of Title in the name of the applicant, submit pro-forma Affidavit to the effect that:

• The applicant is the owner of the property subject of the appli-cation;

• The reasons why the property is not yet titled;

• That the property is situated within the alienable and dispos-able lands and outside lands reserved for the public domain;

• That the property is free from liens and encumbrances, or stat-ing the liens and encumbrances of the property;

• That the property is not tenanted (in case the property is planted with rice and corn)

d. In case the property is not registered in the name of the applicant, submit Duly Notarized Deed of Sale, or Deed of Donation or Contract of Lease or Authorization to Use Land, whichever is applicable and photocopy of the owner’s Certificate of Title or in the absence of Title, the tax Declaration and pro-forma Affidavit as described in item C.

◦ Vicinity Map showing the existing land uses within the prescribed radius from the lot boundary of the project site:

a. For projects of local significance, the vicinity should cover a minimum of 100-meter radius, and the map need not be drawn to scale provid-ed the relative distances of existing land uses of the project site lot boundaries are indicated;

b. For projects of national significance, the vicinity should cover a mini-mum of 1 kilometer radius and should be drawn to scale

◦ Site Development Plan showing the project site land area boundaries and dimensions of the proposed improvements within the project site, the plan need not be drawn to scale for projects of local significane

◦ Project Cost Estimate

◦ Indorsement/recommendation from the Department of Agrarian Reform for the conversion of agricultural lands into other uses if the project is to be situated in agricultural lands

FRONTLINE SERVICES


◦ Filing and Inspection FeesFEE: Refer to the office for schedule of fees




1. Submit requirements at the MPDC.

Validate all the requirements.

Assess the required zoning clear-ance fees.

Prepare zoning clearance upon payment of fees.

Sign the zoning clearance.

10 min.

3 min.

5 min.

3 min.

Julie Ann P. Ignacio

Engr. Noel E. Salvatierra



2. Receive Zoning Clear-ance.

Issue/release the zoning clearance. 2 min. Julie Ann P. Ignacio

MUNICIPAL PLANNING AND DEVELOPMENT COORDINATOR

Page 71 of 115

FRONTLINE SERVICE: ISSUANCE OF ZONING CERTIFICATIONS

ABOUT THE SERVICE: ◦ Enterprises are required to secure a Zoning Certification upon application for Business Permit to ensure that the enterprise is allowed in the chosen location as per the Comprehensive Land Use Plan (CLUP) and other relevant zoning and land use ordinances.

◦ Issuance of Zoning Certifications to enterprises and private persons for the application of land titling and land conversion as per actual land use.

REQUIREMENTS: ◦ Letter request for Zoning Certification indicating the proposed use

◦ Lot survey plan with Vicinity Map duly signed by a licensed Geodetic Engineer or authorized person drawn to scale ranging 1:100 to 1:1000

◦ Proof of ownership or right over land (certified true copy) if property is not owned, Lease Contract/Application or Letter of Authorization/ Consent of the owner duly notarized

◦ Barangay Certification as to status of the area indicating whether this is not covered by Barangay site expansion

FEE: Refer to the office for the schedule of fees




1. Submit requirements at the Office of the MPDC.

Validate all the requirements.

Assess the required zoning certifi-cation fees.

Prepare zoning certification upon payment of fees.

Sign the zoning certification.

10 min.

3 min.

5 min.

3 min.




Engr. Noel E. Salvatierra2. Receive Zoning Certifi-

cation.Issue/release the zoning certifica-tion.

2 min. Julie Ann P. Ignacio

FRONTLINE SERVICES


OFFICE OF THE MUNICIPAL ENGINEER

Page 73 of 115

FRONTLINE SERVICE: ISSUANCE OF BUILDING PERMIT

ABOUT THE SERVICE: Issuance of a Building permit prior to construction, erection, alteration, major repair, renovation of any building/structure owned by government or private entities. The permit may be revoked or cancelled for the following reasons:

• If construction does not start within 1 year from the date

of issuance of permit.

• If construction has been suspended abandoned for 120 days after it has been started.

REQUIREMENTS: ◦ Duly accomplished Application Form

A. If the applicant is the owner of the lot:

◦ Zoning Clearance

◦ Land Title

◦ Tax Declaration

◦ Tax Receipt (current year)

◦ Bill of Materials

◦ Structural Design Computation (as needed)

◦ Technical Specification

◦ Lot Plan with Geodetic Engineer Certification that the property does not encroach in adjoining properties

◦ Site Development Plan

B. If the applicant is not the owner of the lot:

◦ Duly Notarized Copy of the Contract of Lease and the above requirements

◦ Duly Notarized Copy of the Deed of Absolute Sale and the above require-ments

◦ Duly Notarized Copy of the Contract of sale and the above requirements

◦ Affidavit of Consent of the Lot Owner and the above requirements

◦ Five (5) sets of plans and specifications, prepared, signed and sealed by:

◦ A duly licensed Architect or Civil Engineer for the Architectural and Structure Plans

◦ A duly licensed Professional Engineer for the Electrical Plans (if appli-cable)

◦ A duly licensed Architect or Civil Engineer for the Fence Permit Plan (if applicable)

◦Demotion Permit (if applicable)

FEE: Based on IRR of (PD 1096) / Based on HLURB Fees

FRONTLINE SERVICES





1. File application at the Office of the Building Officials (OBO).

Receive application, evaluate plans and assess fees.

2 hrs. Neil Brian T. MacapulayEngr. Michelle B. delos Santos

2. Secure all other require-ments and present it to the Municipal Engineer-ing Office.

Evaluate all the requirements and processes application

8 hrs. Engr. Michelle B. delos Santos

3. Receive Building Permit. Release Building Permit 10 min. Neil Brian T. MacapulayEngr. Michelle B. delos Santos


Page 75 of 115

FRONTLINE SERVICE: GRANTING OTHER BUILDING-RELATED PERMITS

ABOUT THE SERVICE: The Office of the Municipal Engineer issues other related permits aside from the building permit, before renovation or demolition of any structure.

REQUIREMENTS: ◦ Accomplished Electrical Permit Application Form signed by a Professional Electrical Engineer.

◦ 3 copies-Electrical Plans signed by a Professional Electrical Engineer

◦ 3 copies-Electrical Specifications signed by a Professional Electrical Engineer

◦3 copies-Bill of materials and Cost Estimates

OCCUPANCY PERMIT REQUIREMENTS:

◦ Accomplished Certificate of Completion from the Office of the Building Offi-cials duly signed by the in-charge of construction/ installation.

◦ Civil (NBC Form No. B-10)

◦ Electrical (NBC Form No. E-05)

◦Logbook of building construction and Building Inspection Sheet duly accom-plished by the contractor (if undertaken by contract), signed and sealed by the architect or civil engineer in charge of construction.

◦ Fire Safety Inspection Report/Certificate

FEE: Based on IRR (PD 1096)




1. Submit requirements. Receive requirements and assess fees.

10 min. Engr. Michelle delos Santos

2. Pay required fees at the Municipal Treasurer’s Office and present O.R. at back to the Mun. Engineer.

Endorse to the Municipal Fire Department for the Fire Safety Clearance.


3. Present Fire Safety Inspec-tion Clearance.

Process application. 2 hrs. Engr. Michelle delos Santos

4. Receive Certificate of Occu-pancy.

Release of Certificate of Occu-pancy


FRONTLINE SERVICES


FRONTLINE SERVICE: GRANTING OTHER BUILDING DATA CERTIFICATION

ABOUT THE SERVICE: The Office of the Municipal Engineer issues certification of the existence/non-existence of a building permit for a specific structure and other related documents.

REQUIREMENTS: Request Letter addressed to the Municipal Engineer

FEE: P 50.00




1. Submit request letter at the Municipal Engineer-ing Office.

Check the data availability and prepare certification.

25 min. Neil Brian T. Macapulay Engr. Michelle delos Santos

2. Pay the applicable fees and present O.R. back to the Mun. Engineer.

Verify O.R. 10 min. Engr. Michelle B. delos Santos

3. Receive the certification. Record and release certification. 2 min. Neil Brian T. Macapulay Engr. Michelle delos Santos


Page 77 of 115

FRONTLINE SERVICE: GRANTING BUILDING INSPECTION CLEARANCE FOR BUSINESS PERMIT

ABOUT THE SERVICE: The Office of the Municipal Engineer issues a Building Inspection Clearance before the start of commercial operations and during the annual renewal of business permits.

REQUIREMENTS: Accomplished Business License Application

FEE: Based on IRR (PD 1096)




1. Have your business permit application signed.

Sign business permit applica-tion.

Inspect building for com-pliance with the National Building Code, laws, rules and regulations.

Prepare Inspection Report.

15 min.

1 hr (Poblacion)

3 hrs. (Rural Brgys.)

Engr. Michelle B. delos Santos

Engr. Michelle delos Santos

2. Comply with rec-ommendations of the inspectors (if applicable).

Re-inspect establishment for compliance with recommen-dation if applicable.

Prepare Inspection Report.

Approve Inspection Report.

15 min.

1 hr (Poblacion)

3 hrs. (Rural Brgys.)

Neil Brian T. Macapulay


3. Receive Building In-spection Clearance.

Release the Building Inspec-tion Clearance.

15 min.

2 min.

1 min.



Engr. Michelle B. d

FRONTLINE SERVICES


FRONTLINE SERVICE: ACTION ON BUILDING-RELATED COMPLAINTS

ABOUT THE SERVICE: The Office of the Municipal Engineer acts on citizen’s complaints about viola-tion in any building construction, renovation, repair, demolition, etc.

REQUIREMENTS: Written Complaint



Activity

Name of Service

Provider1. Submit written com-

plaint at the Office of the Municipal Engineer.

Record complaint and route to Build-ing Official.

Inspect subject building or structure for any violation. Prepare and issuethe notice of Illegal Construction orNotice of Violation.

5 min.

2 hrs.


Engr. Michelle B. delos SantosNeil Brian T. Macapulay


Page 79 of 115

FRONTLINE SERVICE: ASSISTANCE FOR THE PREPARATION OF PLANS AND PROGRAM OF WORKS

ABOUT THE SERVICE: The Office of the Municipal Engineer prepares Plans and Program of Works (POW) for infrastructure projects that could benefit the community.

SERVICE COVERAGE: ◦ Drainage System ◦ Concrete Roads ◦ Public and Government Buildings ◦ Other Infrastructure Projects

REQUIREMENTS: Request Letter approved by the Municipal Mayor

FEE: NONE




1. Submit request let-ter approved by the Municipal Mayor at the Office of the Municipal Engineer.

Record request letter and endorse to the Municipal Engineer.

Conduct site inspection.

Draw/sketch plans, prepare POW and endorse to the Mu-nicipal Engineer.

3 min.

1 hr (Poblacion)3 hrs (Rural Brgys.)

1 to 7 days(varies on thecomplexity of

work).




2. Receive POW. Approve POW.

Release POW.

5 min.

5 mins.



FRONTLINE SERVICES


OFFICE OF THE LOCALCIVIL REGISTRAR

Page 81 of 115

FRONTLINE SERVICE: CIVIL REGISTRATION SERVICES

ABOUT THE SERVICE: Registration of Live Births, Deaths and Marriages

REQUIREMENTS: For Registration of Births◦ Certificate of Live Birth (Form 102)◦ Marriage Certificate of Parents (For Legitimate Children)

For Registration of Death◦ Certificate of Death (Form 103)

For Registration of Marriage ◦ Certificate of Marriage (Form 97)

FEE: Free



Activity


1. Submit the require-ments.

Receive and evaluate the re-quirements.

Process request.

5 min.

15 min.

Rubylyn D. Arellano

Maria Teresa P. Aprecio

2. Receive the docu-ment.

Sign and release the document. 3 min. Eliza B. Atienza

FRONTLINE SERVICES


FRONTLINE SERVICE: LATE REGISTRATIONS OF BIRTH, DEATH, MARRIAGE OR ANY CIVIL REGISTRA-TION DOCUMENTS

ABOUT THE SERVICE: A ten (10) day posting period must be observed before the document applied for is released. Only application with complete documents will be posted.

REQUIREMENTS: ◦ Negative Certification from NSO on the concerned event (Birth, Death or Marriage)

◦ Affidavit of two (2) disinterested persons

◦ Marriage Certificate if the registrant is married

Birth: Any two (2) of the following:

◦ Baptismal Certificate/Certificate of Dedication

◦ Voter Registration Record

◦ School Record

◦ Any Valid Identification Card

Death: ◦ A transcription from the records of the hospital where the event took place or a copy of the attending physician.

Marriage: ◦ A transcription from the church/court/office where the event was solemnized.

◦ The client original’s copy if available.FEE: Php 600.00




1. Submit requirements. Receive and evaluate the requirements.

Interview client for additional informa-tion needed.

5 min.

5 min.



2. Pay the prescribed fee at the MTO.

Issue O.R. 5 min. Revenue Collection Clerk

3. Present the O.R. back at the LCR.

Post the application for 10 days. 10 days Eliza B. Atienza

4. Receive the docu-ment.

Sign and release the document afterthe 10-day posting period.

5 min. Eliza B. Atienza

OFFICE OF THE LOCAL CIVIL REGISTAR

Page 83 of 115

FRONTLINE SERVICE: MARRIAGE LICENSE APPLICATION ISSUANCE

ABOUT THE SERVICE: A ten (10) day posting period must be observed before the issuance of mar-riage license.

REQUIREMENTS: ◦ Birth Certificate ◦ Parental Consent (Ages 18-20) or Advice (Ages 21-24) ◦ Pre-marriage Counseling Certificate ◦ Divorce or Annulment Decree, if applicable ◦ Death Certificate of Spouse, if widowed ◦ Affidavit of Legal Capacity to Marry (for foreigners) ◦ O.R. from the Municipal Treasurer’s Office FEES: Php 150.00 Marriage Application Fee Php 48.00 Additional License Fee Php 2.00 License Fee Php 150.00 PMC and Family Planning Seminar Fee




1. Submit requirements. Evaluate requirements, interview client for needed information, and make necessary addendums.

10 min. Maria Teresa B. Aprecio

2. Undergo Pre-marriage Counseling.

Conduct Counseling (Family Planning Seminar is available every Tuesday only.)

Post the application for 10 days.

Whole Day

10 days


Eliza B. Atienza

3. Receive Marriage License. Sign and release the license after the 10 day posting period.

1 min. Eliza B. Atienza

FRONTLINE SERVICES


FRONTLINE SERVICE: OUT-OF-TOWN REGISTRATION/REPORTING

ABOUT THE SERVICE: Out-of-Town Registration/Reporting applies to persons whose vital events (birth, death, marriage) took place outside the municipality but are not indi-cated in the Registry Books of that place and in the records of NSO.

REQUIREMENTS: Basic:◦ Negative Certification from the NSO◦ Negative Certification from the Office of the Local Civil Registrar where the event took place◦ Affidavit of two (2) disinterested persons◦ Postal Money Order (minimum of P 300.00)Birth◦ Baptismal Certificate/Certificate of Dedication◦ Voter’s Registration Record◦ School Record◦ Any valid identification cardDeath◦ Transcription from the hospital records/report of the attending Physician◦ Client’s original copy of the death certificate (if available)Marriage◦ Client’s original copy of the marriage certificate/contract (if available)◦ Transcription from the church/court records where the event was solemnized

FEE: Php 500.00 Postal Money Order




1. Submit all the re-quirements at the LCR and provide contract number.

Receive and evaluate the document. 5 min. Rubylyn D. Arellano Maria Teresa P. Aprecio

2. Secure PMO (Postal Money Order).

Issue PMO. 5 min. Phil. Post Personnel

3. Submit the PMO at the LCR.

eceive PMO and process the

document.

Sign the Affidavit of Delayed Regis-tration (back of COLB).

Forward the document for registra-tion/reporting at the Civil Registry Office where the event took place after the 10 day posting period.

Inform client as soon as the docu-ment arrives.

Release the document of the cl

5 min.

15 min.

3 min.

3 min.

5 min.

Phil. Post Personnel


Eliza B. Atienza

Eliza B. Atienza

Eliza B. Atienza4. Receive the document. 1 min. Maria Teresa P. Aprecio


Page 85 of 115

FRONTLINE SERVICE: REGISTRATION OF LEGAL INSTRUMENTS

ABOUT THE SERVICE: Legal Instruments are documents (Affidavit of Acknowledgement and Legiti-mation and Affidavit to Use the Surname of the Father under R.A. 9255) that are required to update the birth record of the registrant.

REQUREMENTS: ◦ Birth Certificate of the Child

◦ Affidavit of Acknowledgement (3 copies) – for Acknowledgement

◦ Affidavit of Legitimation (3 copies) – for Legitimation

◦ Affidavit to Use the Surname of the Father (3 copies) if Client intends to avail of R.A. No. 9255

FEE: ◦ Php 500.00 per Application per Child

◦ Php 100.00 Certified True Copy of the Birth Certificate

◦ Php 100.00 Sworn Statement Fee/Document

Service Schedule : Monday to Friday (08:00 AM – 05:00 PM)



1. Submit requirements at the LCR.

Receive and evaluate the documents. 5 min. Maria Teresa P. Aprecio

2. Sign the Pro-Form AUSF under RA 9255 (by the biological father).

Witness the signing of the document. 5 min. Rubylyn D. Arellano

3. Pay prescribed fee at the Municipal Treasur-er’s Office and present O.R. at the LCR.

Process document. 15 min. Maria Teresa P. Aprecio

4. eceive the document. Sign and release the document. 1 min. Eliza B. Atienza

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF SUPPLEMENTAL REPORT

ABOUT THE SERVICE: This service allows the client to have his/her civil registration document (birth, death, marriage) completed by providing the data for the missing en-tries.

REQUIREMENTS: ◦ Document that needs Supplemental Report (Birth, Death and Marriage Cer-tificate) ◦ Affidavit of Supplemental Report

FEE: Php 400.00 per Application



Name of serviceProvider

1. Submit requirements. Receive and evaluate the require-ments.

5 min. Maria Teresa P. Aprecio

2. Pay prescribed fee at the MTO


3. Present OR at the LCR. Receive OR and process document. 15 min. Maria Teresa P. Aprecio4. Receive the document. Sign and release the document. 1 min. Eliza B. Atienza


Page 87 of 115

FRONTLINE SERVICE: GRANTING OF PETITION FOR CHANGE OF FIRST NAME AND CORRECTION OF CLERICAL ERROR UNDER R.A. NO. 9048

ABOUT THE SERVICE: This service intends to enable to Change of the First Name of the client when the registered name in the Birth Certificate is ridiculous, tainted with dishon-or, extremely difficult to write or pronounce.

REQUIREMENTS: ◦ Document (Birth, Death, Marriage) that is subject for change or correction.

Change of First Name◦ NBI Clearance◦ Police Clearance◦ Certificate of Employment/Affidavit of Non-Employment◦ Baptismal Certificate/ Certificate of Non-Employment◦ School Records◦ Voter Registration Record◦ Marriage Certificate (if applicable)◦ Medical Record◦ Civil Registry of Ascendants◦ Bank Passbook◦ Passport◦ Any Valid Identification Card◦ Any other document indicating the true and official name Correction of Clerical Error (CCE)◦ All available official documents similar to the requirements for the change of name except for the NBI and Police Clearance.

FEES: Php 3,000.00 RA 9048 (Change of First Name)

Php 1,000.00 RA 9048 (Correction of Clerical Error)

Service Schedule: Monday to Friday (08:00 AM – 05:00PM)



1. Submit all the require-ments at the LCR.

Receive and evaluate the require-ments.

Refer the Petition to the CCR for final approval.

5 min.

5 min.


Eliza B. Atienza2. Pay the filing fee at the

MTO and present OR back at the LCR.

Receive OR and prepare Notice of Posting.

Publish the petition for CFN.

10 min.

2 weeks

Eliza B. Atienza

Any publication office within the pro

3. Submit the Affidavit of Publication.

Receive the affidavit of publication and grant/deny the petition then forward same to NSO for approval.

20 mins. Eliza B. Atienza

4. Receive the Certificate of Finality.

Inform the client as soon as the deci-sion of NSO is received.

Release the Certificate of Finality.

3 mins.

3 mins.

Eliza B. Atienza


5. Receive the corrected document.

Issue annotated document. 10 mins. Eliza B. Atienza

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF CERTIFIED TRUE COPY / MACHINE COPY OF DOCUMENT

ABOUT THE SERVICE: Certified True Copies are provided if the record is available in the Registry Books while machine copies are provided based on the original copy of the documents filed in this office or from the client himself/herself.

REQUIREMENTS: Duly Accomplished Application Form

FEE: Php 100.00 General Purpose




1. Submit application form.

Receive the request/application form and verify office record.

10 min. Rubylyn D. Arellano

2. Pay prescribed fee at the Municipal Treasur-er’s Office.


3. Present O.R. at the LCR Process document. 5 min. Rubylyn D. Arellano

4. Receive the document. Sign and release the document. 3 min. Eliza B. Atienza


Page 89 of 115

MUNICIPAL ASSESSOR’SOFFICE

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF AN OWNER’S COPY OF UPDATED TAX DECLARATION IF THE LOT IS SUBDIVIDED/CONSOLIDATED

ABOUT THE SERVICE: The Office of the Municipal Assessor issues Updated Tax Declaration for subdi-vided/consolidated lots.

REQUIREMENTS: ◦ Duly Annotated Deed of Conveyance, Photocopy of Subdivision/ Consolida-tion Plan

◦ Deed of partition

◦ Transfer Tax Receipt

◦ Realty tax receipt (current year)

◦ Approved survey/subdivision plan and technical description

◦ Certified true copies of resulting titles (certified copy from Register of Deeds)

◦ Photocopy/certified true cope of previous title

◦ Deed of conveyance, if there is a transfer of ownership simultaneously done with segregation

◦ BIR Certificate Authorizing Registration

◦ Tax Clearance (currently issued by the Municipal Treasurer’s Office for the mother lot

◦ Certified true copy of latest tax declaration

◦ Owner’s authorization / Special Power of Attorney

FEE: NONE


Page 91 of 115

MUNICIPAL ASSESSOR’S OFFICE



1. Submit docu-ments for evalua-tion.

Evaluate documents submitted.

Endorse documents to the Tax

Mapping division

a. Plot the division consolidation

plan on the tax map

b. Assign Property Identification

No. on the tax map and

subdivision consolidation plan

Prepare the following:

a. Field appraisal and assessment

sheets

b. Tax Declaration

c. Property Record Form

Verify, review and sign the updated record

Endorse documents for approval at

the Provincial Assessor’s Office

Laoag City

Update/encode and file approved

Documents.

5 min.

1 hr.

1 hr.

10 min.

7 working days

10 min.

Yolanda N. Batallones

Wilhelm I. Tolentino


Joey Lorenz A. Esta Yolanda N. Batallones

Daisy D. Ballesteros


Yolanda N. Batallones Jane Udtohan

FRONTLINE SERVICES


FRONTLINE SERVICE: ISSUANCE OF A TAX DECLARATION FOR NEWLY CONSTRUCTED/RENOVATED BUILDINGS, NEWLY INSTALLED MACHINERIES AND RE-ASSESSMENTS

ABOUT THE SERVICE: The Office of the Municipal Assessor issues updated Tax Declaration for newly constructed/renovated buildings, newly installed machineries request for re-assessments.

REQUIREMENTS: ◦ Approved building permit/building plan (actual measurement if plan is not available). ◦ Certificate of occupancy and estimates ◦ Photocopy of Title or Tax declaration of lot where the structure is erected/located. ◦ Sworn statement of owner declaring the property ◦ SEC Registration and Certification of actual use (for exempt properties). ◦ For machineries, list of machineries, sworn statement of owner/s and SEC Registration in case of registration of commercial/industrial machineries. ◦ Picture of the property




1. Request for ocular in-spection.

valuate documents submitted.

Conduct ocular inspection.

Compute the area, market value

and assessment value of the property.

Prepare the following

a. Field Appraisal and Assessment

Sheet (FAAS)

b. Tax Declaration

c. Property Record Form (PRF)

Evaluate, review and sign the docu-ments.

Endorse documents for approval at the Provincial Assessor’s Office.

3 min.

1 hr.

1 hr.

30 min.

25 min.

max. of 7 working

days.


Yolanda N. Batallones Joey Lorenz A. Esta

Wilhelm I. Tolentino Joey Lorenz A. Esta








Page 93 of 115

FRONTLINE SERVICE: ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION, CERTIFICATION OF REAL PROPERTY HOLDINGS AND CERTIFICATION WITH OR WITHOUT IMPROVEMENT

ABOUT THE SERVICE: The Office of the Municipal Assessor issues Certified True Copy of Tax Decla-rations, Certification of Various Property Holdings, with or without improve-ment for legal purposes.

REQUIREMENTS: ◦ Request Letter / Request Form ◦ Authorization letter from the property owner/s ◦ Photocopy of identification card (ID) of requesting party

FEE: Certification Fee - P 45.00

Certified True Copy Fee - P 30.00




1. Submit request letter / request form at the Office of the Municipal Assessor.

Evaluate request. 3 min. Yolanda N. BatallonesWilhelm I. TolentinoJoey A. Lorenz Esta

2. Pay prescribed fee at the Municipal Treasur-er’s Office.


3. Present O.R. at the Mu-nicipal Assessor’s Office.

Prepare document. 10 min. Yolanda N. BatallonesWilhelm I. TolentinoJoey A. Lorenz Esta

4. Receive document. Sign document.

Release document.

1 min.

1 min.

Daisy D. Ballesteros Wilhelm I. Tolentino

Yolanda N. BatallonesWilhelm I. TolentinoJoey A. Lorenz Esta

FRONTLINE SERVICES


FRONTLINE SERVICE: ANNOTATING OF CANCELLING LOANS OR MORTGAGES AND BAIL BONDS ON TAX DECLARATION, FIELD APPRAISAL AND ASSESSMENT SHEET (FAAS) AND PROPERTY RECORD FORM (PRF)

ABOUT THE SERVICE: The Office of the Municipal Assessor issues Annotation or Cancellation of Tax Declaration, Field Appraisal and Assessment Sheet (FAAS) and Property Record Form (PRF) for loan/mortgage purposes.

REQUIREMENTS: ◦ Contract of mortgage or release of mortgage ◦ Certified photocopy of tax declaration (annotated) ◦ O.R. from Municipal Treasurer’s Office ◦ Tax Clearance (currently issued by the Municipal Treasurer’s Office) ◦ Owner’s Authorization/SPA (for other requesting parties)

FEE: Php 50.00 (Annotation Fee)




1. Submit requirements together with O.R.

Evaluate requirements.

Annotate/cancel mortgage on Tax Decla-ration, Appraisal Assessment Sheet (FAAS) and Property Record Form (PRF).

3 min.

5 min.

Yolanda N. BatallonesJoey Lorenz A. Esta


2. Receive annotated documents.

Sign Tax Declaration.

Release Tax Declaration.

1 min.

1 min.

Daisy D. Ballesteros Wilhelm I. Tolentino



Page 95 of 115

FRONTLINE SERVICE: ISSUANCE OF NOTICE OF ASSESSMENT

ABOUT THE SERVICE: The Office of the Municipal Assessor issues Notice of Assessment

REQUIREMENTS: ◦ Latest Realty Tax Receipt ◦ Tax Declaration / Title

Service schedule: Monday to Friday (08:00 AM – 05:00 PM)

The Client Shall: The Service Provider shall: Duration ofActivity


1. Present latest realty tax receipt.

Prepare/print the Notice of Assess-ment

10 min. Daisy D. Ballesteros



Joey Lorenz A. Esta2. Receive the Notice of

AssessmentRelease the Notice of Assessment 1 min. Daisy D. Ballesteros



Joey Lorenz A. Esta

FRONTLINE SERVICES


FRONTLINE SERVICE: VERIFICATION/IDENTIFICATION OF PROPERTY LOCATION AND VICINITY MAP

ABOUT THE SERVICE: The Office of the Municipal Assessor issues/identifies real property location with the aid of Tax Map for securing vicinity map.

REQUIREMENTS: ◦ Photocopy of the file ◦ Tax Declaration or title ◦ O.R. for Vicinity Map from the Municipal Treasurer’s Office ◦ Consent from the Lot Owner / Heirs

FEE: Php 30.00




1. Submit requirements. Evaluate requirements.

Verify and research the tax mapand present to the client.

3 min.

10 min.



2. Submit photocopy of map for certification.

Receive the photocopy of the mapand endorse to LAOO or Municipal Assessor for signature.

5 min. Yolanda N. BatallonesWilhelm I. Tolentino

3. Receive the tax map. Release the photocopy of tax map. 1 min. Yolanda N. Batallones4. Wait for the schedule of

ocular inspection.Set schedule for ocular inspection ifthe property can’t be identified.

2 min. Wilhelm I. Tolentino


Page 97 of 115

MUNICIPAL TREASURER’S OFFICE

FRONTLINE SERVICES


FRONTLINE SERVICE: COLLECTION OF REAL PROPERTY TAXES/ISSUANCE OF REAL PROPERTY TAX PAYMENT

ABOUT THE SERVICE: Collection of real property taxes on lands, buildings and machineries based on percentage assessed value real property tax may be paid on annual or quarterly basis. Discount is given to those who pay in advance (20% discount for advance payment in December, 15% discount for prompt payment from January 1 to 16, and 10% discount from January 17 to March 31 if property tax is paid for whole year).

REQUIREMENTS: ◦ Real Property Tax Order of Payment ◦ Latest Real Property Tax Official Receipt

FEES: ◦ Basic Tax due AVX1% ◦ Sef Tax due AVX1%

◦ Issuance of RPT: Php 50.00




1. Submit requirements Evaluate requirements and compute tax due.

10 min./TD Deborah D. Sebastian

Lorelyn A. Maneja2. Pay Tax Due. Accept payment. 5 min./TD Mary Ann B. Valenciano

Lorelyn A. Maneja3. Receive O.R. Issue O.R. 2 min. Leilanie P. Ballesteros

Mary Ann B. Valenciano

Josephine I. Castillo

For Issuance of RPT:


ActivityName of Service

Provider

1. Submit requirements for the Issuance of RPT Clearance.

Evaluate requirements.

Prepares certification.

Approve certificate of non-delinquency.

2 min.

5 min.

1 min.

eborah D. SebastianLorelyn A. Maneja

Deborah D. SebastianLorelyn A. Maneja

Melchora A. MarananAdela A. Garcia

2. Receive document. Release document. 1 min. Deborah A. SebastianLorelyn A. Maneja

Page 99 of 115


FRONTLINE SERVICE: COLLECTION FRANCHISE TAXES (ALL MOTORIZED TRICYCLE OPERATING WITHIN THE MUNICIPALITY) COLLECTION OF BUSINESS TAXES AND OTHER FEES

ABOUT THE SERVICE: The Office of the Municipal Treasurer collects Business License Fees, Mayor’s Permit Fees and other payments related to any commercial operations or ventures. The license must be renewed from Jan. 2 to 20 every year. Penalties are imposed after this period. Business taxes for new enterprise are based on capitalization. Succeeding renewal fees are computed based on percentage of gross receipts/sales or graduated fixed tax. Payments may be made annually, semi-annually or quarterly. Taxes are due on the first 20 days of each quarter.

REQUIREMENTS: For New OR/CR of Motorcycles:◦ Renewal – Previous MTOP PermitFor Business Tax:◦ Approved Business Application

◦ Sworn Statement of Gross Receipt of the Preceding Year ◦ Approved Tax Order of Payment

FEE: Based on Tax Ordinance




1. Submit requirements at the Municipal Treasurer’s Office.

Evaluate requirements and assess gross receipts.

5 min. Margarita T. Ballesteros / Angelita Liberty A. Pascual

2. Secure order of payment from the Licensing Officer.

Provide order of payment. 5 min. Julieta S. Valencia

3. Pay taxes and fees. Receive payment and issue O.R. 5 min. Angelita Liberty A. Pascual

FRONTLINE SERVICES


FRONTLINE SERVICE: COLLECTION OF COMMUNITY TAX

ABOUT THE SERVICE: Community Tax Certificate is issued starting January 1 to February 28 and in-terest be imposed after prescribed period. Regulatory fees and other charges are collected based on the approved tax code.

REQUIREMENT: Duly Accomplished PDS

FEE: ◦ Basic Tax Php 5.00 ◦ Additional community tax P1.00

for every Php 1,000.00 of gross income




1. Secure and fill-out the PDS.

Provide PDS. 2 min. Angelita Liberty A. PascualMargarita T.Ballesteros

2. Submit accomplished form, pay corresponding tax and wait for the issu-ance of CTC.

Prepare and issue CTC. 5 min. Angelita Liberty A. PascualMargarita T. Balleteros


Page 101 of 115

FRONTLINE SERVICE: COLLECTION OF REGULATORY FEES AND OTHER CHARGES

ABOUT THE SERVICE: Regulatory fees and other charges are collected based on the approved tax code.

REQUIREMENT: Order of Payment

FEE: ◦ Based on Tax Code




1. Present Order of Pay-ment from the office con-cerned.

Accept payment. 2 min. Angelita Liberty A. Pascual

2. Receive O.R. Issue O.R. 1 min. Angelita Liberty A. Pascual

FRONTLINE SERVICES


FRONTLINE SERVICE: BRANDING OF LARGE CATTLE/TRANSFER OF OWNERSHIP OF FEES (SLAUGH-TER, PERMIT, CORAL, ANTE-MORTEM AND POST-MORTEM)

ABOUT THE SERVICE: Owners of large cattle are required to register their ownership from birth to one year. A certificate of ownership is issued to them upon their payment of registration fee. If the large cattle is sold or if ownership is transferred to another person, the sale or transfer shall be registered in which a Certificate of Transfer shall be issued to the purchaser. Slaughter Fees, Permit Fees, Coral Fees, Ante-mortem and Post-mortem Fees are collected based on Tax Ordi-nance.

REQUIREMENTS: Certificate of Live Birth, Certificate of Ownership or Transfer of Large Cattle

FEES: Php 50.00 - Branding

Php 20.00 - Registration

Php 2.00 - LDF




1. Present Certificate of Live Birth registration & CTC

Brand the large cattle & issue theCertificate of Ownership.

5 min. Darwin G. Calaoagan

TRANSFER OF OWNERSHIP OF LARGE CATTLE

FEE: Php 50.00

The Client Shall: He Service Provider Shall: Duration ofActivity


Present Certificate ofOwnership of Large Cattle

Issue Certification of Transfer ofLarge Cattle with signature ofowner and buyer.

5 min. Darwin G. Calaoagan

COLLECTION OF FEES (SLAUGHTER, CORAL, PERMIT, ANTE-MORTEM AND POST-MORTEM)

FEE: SF-P25/hd, CF-P10/hd, SPF-P30/hd, AM-P5, PM-.25cents/kg SF-P20/hd, CF-P10/hd, SPF-P30/hd, AM-P5, PM-.25cents/kg.

*All fees are based on the Tax Ordinance



1. Secure O.R. from the Mu-nicipal Treasurer’s Office.

Issue O.R. 5 min. Darwin G. Calaoagan

2. Present O.R. to Meat Inspector

Receive and verify O.R. & perform ante/post-mortem

5 min. Jessie I. Nacnac

Note: SF-Slaughter Fee, CF-Coral Fee, SPF-Slaughter Permit Fee, AM-Ante-Mortem, PM-Post-Mortem


Page 103 of 115

FRONTLINE SERVICE: COLLECTION OF MARKER FEES AND OTHER CHARGES

ABOUT THE SERVICE: The Municipal Treasurer’s Office collects market fees and cash tickets every 20th of the month and every market day respectively.

FEE: Based on Tax Ordinance


On market days (4:00 AM – 11:00 AM)



1. Fill his/her lease con-tract.

Issue O.R. and receive payment. 20 min. Marissa F. RoqueMary Ann B. Valenciano

2. Pay cash tickets. Collect payment. 1 min. Marissa F. RoqueMary Ann B. Valenciano

Leilani P. BallesterosLorelyn A. Maneja

Darwin G. CalaoaganMargarita T. Ballesteros

FRONTLINE SERVICES


OPERATION OFSLAUGHTERHOUSE

Page 105 of 115

FRONTLINE SERVICE: Operation of Slaughterhouse

ABOUT THE SERVICE: ◦ Ensures the production of clean meat through the enforcement of approved and proper meat handling practices in Slaughterhouse, meat transport and meat markets.

◦ Enforces the humans Slaughtering techniques or practices on food animal in the abattoir.

◦ Inspect or verifies relevant documents (Shipping Permit, Veterinary Health Certificate, Certificate of Ownership and/or transfer, Slaughter Permit) of food animals presented for Slaughter.

◦ Maintain personal cleanliness and hygiene in the use of proper attire among Slaughter house worker and proper use of amenities.

◦ Supervise pre-abattoir cleaning and disinfecting of slaughter house premises and equipments.

◦ Ensures the proper disposal of condemned carcasses organs and parts by open kettle rendering if not affected by any dangerous animal disease, the condemned shall be buried deep in the ground with the application of lime.

◦ Accomplishes properly all prescribed report forms of the NMIS and submits them regularly at the end of the month.

◦ Reports immediately the presence of reportable disease (FMD, Hod Cholera, etc.) to the Executive Director of the NMIS.

◦ Helps in animal quarantine work that may be instituted by the agency concerned during outbreak of reportable animal and poultry disease by regulating the entrance and exit of live animals and carcasses to and from the Slaughterhouse.

◦ Conduct and/or assist in animal disease surveillance intelligence among Slaughter house and to perform other related duties as may be required from time to time.

FEES: Slaughter Permit P 30.00/cattle, P 25.00/hog

Certificate of Ownership P 72.00 – branding

Certificate of Transfer P 50.00 – transfer

Ante-mortem Inspection P 5.00

Post-Mortem P 25.00/kilo

Service Schedule: 10:00PM to 4:00AM, 12:00AM to 6:00AM

The Client Shall: The Service provider Shall: Duration of

Activity

Name of service

Provider1. Present requirements. Conduct inspection and record results. As Needed Jessie I. Nacnac

FRONTLINE SERVICES


MUNICIPAL LIBRARY / I – HUB AND TECH4ED CENTER

Page 107 of 115

FRONTLINE SERVICE: USE OF MUNICIPAL LIBRARY

ABOUT THE SERVICE: The library is open for all: professionals, students and out-of-school-youth. Library collections are composed mainly of general references for in-depth search or information on a broad range of subjects (e.g. Encyclopedias, dictio-naries) and some of the filipiniana and rizaliana collection.

REQUIREMENTS: ◦ Any valid ID (for professionals)

◦ Library Card (for students)


USE OF BOOKS AND OTHER LIBRARY MATERIALS



1. Register and present ID. Checks ID card. 1 min. Milalyn R. Marcelo2. Select the books neededat the

shelves w/ the assistance of the librarian and proceed to the reading table.

3. Get books and fill-out book card (if to be borrowed for overnight or for photo copying) and submit to the librarian.

Get book card and indicate date due. 1 min. Milalyn R. Marcelo

4. Return books at the shelves.5. Present books at the librarian

for proper check-out (for books borrowed overnight or photo-copied).

Receive, inspect and check out books and affix initial at the book card before releasing borrower’s ID or library card.

2 mins. Milalyn R. Marcelo

FRONTLINE SERVICES


FRONTLINE SERVICE: USE OF COMPUTERS

ABOUT THE SERVICE: The I-Hub caters to users in need of computers for online search, electronic mail and the like that needs the facility of internet connection.

REQUIREMENTS: ◦ Any valid ID (for professionals) ◦ Library Card (for students)

FEE: ◦ Computer Rental P 5.00 per hour ◦ Printing Charge Black P 3.00 per page Colored P 3.00 per page ◦ Photocopying P 2.00 per page


The Client Shall: The Service provider Shall: Duration of

Activity

Name of Service

Provider1. Register and submit ID Checks ID card. 1 min. Personnel in Charge2. Go to a vacant computer

boothDesignate the available computer. variable Personnel in Charge

3. Seek assistance from the personnel in-charge

Assist users whenever the need arises variable Personnel in Charge

4. Log out, inform the per-sonnel in charge and get payment slip.

Prepare payment slip and advice userto pay at the Treasurer’s Office

1 min. Personnel in Charge

5. Present receipt of payment and get ID or library card.

Check receipt and return ID orlibrary card

1 min. Personnel in Charge

MUNICIPAL LIBRARY / I-HUB AND TECH4ED CENTER

Page 109 of 115

‘


We, the officials and employees of the Municipal Government of Dingras, Ilocos Norte, do herebycommit to serve our clients promptly, efficiency, courteously, effectively, expeditiously and with

utmost integrity as promised in this Dingras Citizens’ Charter.


Hon. Erdio E. Valenzuela Municipal Vice Mayor

NILO V. TEJADA MELCHORA A. MARANAN LYDIA A. AQUINO Administrative Officer V Municipal Treasurer SB Secretary

ELIZA B. ATIENZA MARIANITA R. ALLADO ROMEO M. CALMA Municipal Civil Registrar Municipal Budget Officer Municipal Accountant

NOEL E. SALVATIERRA DAISY D. BALLESTEROS MICHELLE B. DELOS SANTOS Municipal Planning & Acting Municipal Assessor Acting Municipal Engineer Development Officer

CORNELIO T. BALBESINO DR. VICTORIA S. LLACUNA ANGELINE GL P. DELA ROSA Municipal Agriculturist Municipal Health Officer HRM Assistant

JULIETA S. VALENCIA JESANNIE K. GAY-YA RODAZUL MERCY E. VALENCIALicensing Officer Municipal Social Welfare Population Commission Officer

& Development Officer

SERVICE PLEDGE

Page 111 of 115

Redress and Feedback Mechanism

IN THE PROCESS OF SECURING ANY SPECIFIC SERVICE, if and when a client/applicant feels that the em-ployees or office personnel have not provided the expected courtesy, transparency, honesty and efficiency, the applicant is strongly encouraged to report the dissatisfaction or disservice to the head of the office concerned. The head of office in turn shall then call the attention of the staff concerned and judiciously present and discuss the matter in the presence of the client/applicant. The applicant may also choose to personally bring the matter to the Office of the Administrator or by calling telephone numbers: (077) 600-0156 or (077) 600-0157. The Administrative Officer will receive whatever feedback reported by a client and will act upon any complaint filed.

All offices/departments are provided with Customer Feedback Forms (see Annex “A”). These forms shall be made available to the clients who may want to comment, file complaints, or provide feedbacks about the service extended. Each client may get a Feedback Form from designated places. The form shall be submitted to the Municipal Mayor’s Office or to the Office of the Administrative Officer. Applicants/clients are also encouraged to suggest ways and means to improve the quality and k ind of service of each department, in the suggestion box maintained at the entrance of the Municipal Hall. The concerned office/department will periodically discuss the recommendations and suggestions received which may be adopted by the offices/departments concerned for the client’s/applicant’s satisfaction.

Awards & Incentives

Awards and/or incentives shall be given to outstanding performers to boost the morale of employees and inspire them to work more efficiently and effectively. A Search for Outstanding Employee of the Month shall commence in January, 2010 and shall become a continuous program of the Municipal Government. At the end of each year, a Search for Outstanding Employee of the Year, Outstanding Department Head of the Year and Outstanding Service Station of the Year shall be undertaken. The Search and Selection Committee shall be organized by the Local Chief Executive not later than the last workings day of the year. Said committee shall formulate the criteria in the different categories.

The Municipal Government shall include in its Annual Budget for CY 2017 the amount of Two Hundred Thousand (Php 200,000.00) Pesos to be given as cash awards to the these outstanding performers and such other expenditures relative to the activity. The necessary funds for succeeding years shall also be pro-vided for in every Annual Budget.


CUSTOMER FEEDBACK FORM

Page 113 of 115


DIRECTORY

DIRECTORY OF THE DINGRAS MUNICIPAL GOVERNMENTOFFICES AND CONTACT PERSONS

DEPARTMENT CONTACT PERSON CONTACT NUMBEROFFICE OF THE MAYOR NILO V. TEJADA

Administrative Officer V

JULIETA S. VALENCIA Licensing Officer ANGELINE GL P. DELA ROSA HRM Assistant

(077) 600-0156

OFFICE OF THE SANGGUNIANG BAYAN LYDIA A. AQUINO SB Secretary

(077) 600-0166

MUNICIPAL TREASURER’S OFFICE MELCHORA A. MARANAN Municipal Treasurer

(077) 600-0165

MUNICIPAL PLANNING AND DEVELOP-MENT OFFICE

NOEL E. SALVATIERRA MPDC

(077) 600-0120

MUNICIPAL AGRICULTURE OFFICE CORNELIO T. BALBESINO Municipal Agriculturist

(077) 600-1105

MUNICIPAL BUDGET OFFICE MARIANITA R. ALLADO Municipal Budget Officer

(077) 600-0161

MUNICIPAL ASSESSOR’S OFFICE DAISY MERLENE D. BALLESTEROS Acting Municipal Assessor

(077) 600-0764

MUNICIPAL ACCOUNTING OFFICE ROMEO M. CALMA Municipal Accountant

(077) 600-0163

MUNICIPAL ENGINEERING OFFICE MICHELLE B. DELOS SANTOS Acting Municipal Engineer

(077) 600-0176

LOCAL CIVIL REGISTRY ELIZA B. ATIENZA Municipal Civil Registrar

(077) 600-0162

MUNICIPAL HEALTH OFFICE DR. VICTORIA S. LLACUNA Municipal Health Officer

(077) 600-0170

EMERGENCY SERVICE HOTLINES

DINGRAS POLICE STATION: (077) 600 - 0181

DINGRAS FIRE STATION: (077) 600 - 0112

MDRRM OFFICE: (077) 600 – 0156 / 09281730244

Page 115 of 115

EXECUTIVE ORDER