Intr

oduc

tion

In t

oday

’s ec

onom

y, co

mpa

nies

rea

lise

the

need

for

del

iver

ing

the

high

est

qual

ity

prod

ucts

and

ser

vice

s to

the

cust

omer

as

quic

kly

as p

ossib

le to

sus

tain

an

adva

ntag

e ov

er t

heir

com

petit

ors.

To a

chie

ve t

his,

succ

essf

ul c

ompa

nies

nee

d to

focu

s on

“Cor

e Co

mpe

tenc

ies”

that

dire

ctly

hel

p th

em m

eet

thei

r bu

sines

s ob

ject

ives

. Th

e D

igiC

ore

Info

rmat

ion

Bure

au (D

IB) c

an h

elp

you

mee

t you

r bus

ines

s ob

ject

ives

by

prov

idin

g th

e to

ols

and

serv

ices

to

allo

w y

our c

ompa

ny t

o co

ncen

trat

e on

you

r cor

e bu

sines

s in

to

the

futu

re.

The

DIB

is

a 24

/7/3

65 o

pera

tion

desig

ned

to o

ptim

ise c

ompa

nies

and

sha

re F

leet

M

anag

emen

t te

chno

logy

in o

ne c

ontr

ol r

oom

env

ironm

ent

with

out

com

prom

ising

th

e cu

stom

er’s

inde

pend

ence

and

iden

tity.

It al

low

s fl e

et o

pera

tors

a c

ost-

eff e

ctiv

e ac

cess

serv

ice

that

add

s val

ue in

term

s of s

ervi

ce a

nd o

pera

ting

cost

s to

both

thei

r ow

n bu

sines

ses a

nd th

ose

of th

eir c

lient

s and

cus

tom

ers.

Ther

e is

no re

stric

tion

on th

e nu

mbe

r of fl

eet

s th

at th

e D

IB c

an m

anag

e, a

nd o

ur fl

eet

man

agem

ent

plat

form

is c

onfi g

ured

to

mat

ch t

he s

peci

fi c o

pera

tiona

l req

uire

men

ts

of e

ach

fl eet

and

not

to

com

prom

ise s

ervi

ce d

eliv

ery

to o

ther

cus

tom

ers.

Each

fl ee

t ca

n ha

ve d

iff er

ent

oper

atin

g m

odes

, fl e

et m

anag

emen

t sc

hedu

les

and

rule

s, as

wel

l as

acc

ess

to t

he v

ast

num

ber

of s

yste

m c

onfi g

urat

ion

optio

ns. I

n ot

her

wor

ds, y

ou

cont

rol t

he w

ay y

ou w

ant t

he s

ervi

ce to

ope

rate

in th

e m

anne

r tha

t bes

t mee

ts y

our

requ

irem

ents

. Thi

s lev

el o

f sop

hist

icat

ion

and

fl exi

bilit

y is

only

ava

ilabl

e w

ith th

e w

orld

-cl

ass

C-tr

ack

fl eet

man

agem

ent p

latfo

rm a

nd s

ervi

ce p

rovi

ded

by th

e D

IB.

Inte

rnat

iona

l foo

tpri

ntSo

uth

Afric

aU

KEu

rope

Fran

ceFi

nlan

dSw

itzer

land

Aust

riaIta

ly

Swed

enBe

lgiu

mH

olla

ndCz

ech

Repu

blic

G

erm

any

Paki

stan

UAE

Aust

ralia

Mal

aysia

Indo

nesia

Bang

lade

shSa

udi A

rabi

aAf

ghan

istan

Nig

eria

Keny

aZi

mba

bwe

Bots

wan

aZa

mbi

aN

amib

iaU

gand

aRw

anda

D

RCTa

nzan

ia

01

Dig

iCor

eIn

form

atio

n Bu

reau

O

verv

iew

The

DIB

is a

div

ision

of C

-tra

ck S

A (P

ty) L

td a

nd h

as b

een

in o

pera

tion

since

Oct

ober

20

03. I

t pro

vide

s tw

o pr

imar

y se

rvic

es, n

amel

y:

• Fl

eet,

Risk

and

Rep

ortin

g M

anag

emen

t•

Stol

en V

ehic

le R

ecov

ery

This

divi

sion

mon

itors

in e

xces

s of 2

4,00

0 ve

hicl

es, p

rodu

cing

cus

tom

er re

quire

d re

port

s as

wel

l as

man

agin

g th

e re

cove

ry o

f hija

cked

or

stol

en v

ehic

les

on a

24/

7/36

5 ba

sis.

Staffi

ng

reso

urce

s ar

e pl

anne

d on

veh

icle

gro

wth

and

sig

ned

cont

ract

req

uire

men

ts

and

can

cate

r fo

r va

rious

inte

rnat

iona

l lan

guag

es if

a c

ontr

act

so r

equi

res.

New

sta

ff m

embe

rs a

re e

mpl

oyed

and

ful

ly t

rain

ed t

o pe

rform

all

rela

ted

func

tions

bef

ore

func

tioni

ng o

pera

tiona

lly. T

his

trai

ning

is

com

preh

ensiv

e an

d in

clud

es o

pera

tiona

l as

pect

s su

ch a

s m

onito

ring,

repo

rtin

g, re

cove

ry m

anag

emen

t an

d te

chni

cal s

uppo

rt

for C

-tra

ck so

ftwar

e an

d ha

rdw

are

prod

ucts

.

2.1

Flee

t, Ri

sk a

nd R

epor

ting

Man

agem

ent

The

DIB

pro

vide

s an

exte

nsiv

e 24

/7/3

65 p

roac

tive

Flee

t, Ri

sk an

d Re

port

ing

Man

agem

ent

Serv

ice.

The

DIB

has

an

outs

tand

ing,

fully

trai

ned

team

that

is e

xper

ienc

ed in

pla

nnin

g,

impl

emen

ting

and

the

succ

essf

ul d

eliv

ery

of F

leet

Man

agem

ent s

olut

ions

wor

ldw

ide.

W

ith a

tho

roug

h kn

owle

dge

of t

he i

ndus

try,

the

DIB

und

erst

ands

the

cus

tom

er’s

com

plex

requ

irem

ents

and

will

impl

emen

t sol

utio

ns a

nd p

roce

dure

s, in

col

labo

ratio

n w

ith t

he c

usto

mer

, to

min

imise

risk

s an

d m

axim

ise r

etur

n on

inve

stm

ent

in o

rder

to

assis

t the

cus

tom

er to

mee

t the

ir ob

ject

ives

and

pos

itive

ly c

ontr

ibut

e to

the

grow

th o

f th

eir b

usin

ess.

02

This

serv

ice

allo

ws

cust

omer

s th

e fre

edom

to

conc

entr

ate

on t

heir

core

bus

ines

s, w

heth

er y

ou a

re a

sm

all fl

eet

look

ing

to g

row

, or a

larg

er fl

eet n

eedi

ng to

opt

imise

the

perfo

rman

ce o

f th

e bu

sines

s, an

d to

hav

e ac

cess

to

fl eet

man

agem

ent

info

rmat

ion

on a

dai

ly, w

eekl

y or

mon

thly

bas

is w

ithou

t se

ttin

g up

the

ir ow

n co

ntro

l roo

m a

nd

spen

ding

unn

eces

sary

tim

e an

d m

oney

on

empl

oyin

g ad

ditio

nal r

esou

rces

to p

erfo

rm

this

func

tion.

Our

ext

ensiv

e se

rvic

es in

clud

e th

e fo

llow

ing:

• An

alys

is an

d dr

aftin

g of

sta

ndar

d op

erat

ing

proc

edur

es to

pro

vide

a F

leet

, Risk

and

Re

port

ing

Man

agem

ent S

ervi

ce w

ithin

the

spec

ifi c

requ

irem

ents

of t

he c

usto

mer

.•

Gat

herin

g of

vita

l inf

orm

atio

n re

gard

ing

ever

y cu

stom

er t

o al

low

acc

ess

and

prov

ide

info

rmat

ion

on a

ny v

ehic

le a

nd/o

r tra

iler, w

heth

er it

is fo

r risk

or m

anag

emen

t pur

pose

s.•

Sett

ing

up a

nd m

onito

ring

of a

reas

and

rout

es in

any

loca

tion

acro

ss th

e gl

obe.

• Ch

angi

ng a

nd m

anag

emen

t of

req

uire

d pa

ram

eter

s on

uni

ts o

ver-t

he-a

ir at

any

gi

ven

time.

• Q

ualit

y co

ntro

l man

agem

ent o

f uni

ts th

at in

clud

e da

ily h

ealth

che

cks,

arra

ngin

g th

e re

pair

of fa

ulty

uni

ts a

nd u

pgra

ding

of u

nit fi

rmw

are

over

-the

-air

afte

r the

rele

ase

of

new

fi rm

war

e.•

Proa

ctiv

e m

onito

ring

of tr

ips a

nd e

xcep

tions

.•

Real

-tim

e re

port

ing

of e

xcep

tions

via

e-m

ail, S

MS

or b

y te

leph

one

to th

e re

spon

sible

fl e

et m

anag

er w

here

requ

ired.

• Re

cord

and

stor

e al

l fl e

et m

anag

emen

t dat

a, c

orre

spon

denc

e an

d co

nver

satio

ns fo

r au

dit p

urpo

ses a

t any

giv

en ti

me.

• Re

cove

ry o

f sto

len,

hija

cked

or m

issin

g ve

hicl

es.

• D

ownl

oadi

ng a

nd fo

rwar

ding

of c

usto

mer

-sel

ecte

d C-

trac

k rep

orts

on

a da

ily, w

eekl

y or

mon

thly

bas

is.

• D

etai

led

repo

rts

for

each

inci

dent

tha

t in

clud

e hi

jack

ings

, the

fts a

nd/o

r ac

cide

nts.

Thes

e re

port

s also

pro

vide

in-p

rogr

ess o

r res

olve

d st

atus

and

revi

ews a

nd a

naly

sis o

f th

e sp

ecifi

c in

cide

nts.

03

04

2.2

Stol

en V

ehic

le R

ecov

ery

Man

agem

ent

Th

e D

IB p

rovi

des

an e

xten

sive

24/7

/365

pro

activ

e St

olen

Veh

icle

Rec

over

y Se

rvic

e (S

VR).

This

serv

ice

has

man

aged

to m

aint

ain

a re

cove

ry ra

te o

f abo

ve 9

0%; 2

0% h

ighe

r th

an th

e 70

% S

outh

Afri

can

expe

cted

indu

stry

rate

. Ala

rm e

xcep

tions

are

mon

itore

d fo

r va

rious

diff

eren

t ty

pes

of fl

eet

asse

ts fo

r com

pani

es in

Afri

ca a

nd in

oth

er c

ontin

ents

w

here

requ

ired.

The

DIB

has

an

exte

nsiv

e re

cove

ry n

etw

ork

thro

ugho

ut s

outh

ern

Afric

a. T

he re

sour

ces

incl

ude

the

avai

labi

lity

of h

elic

opte

rs o

n an

ad

hoc

basis

in th

e th

ree

maj

or S

outh

Afri

can

met

ropo

litan

citi

es a

nd G

roun

d re

cove

ry te

ams

that

are

str

ateg

ical

ly s

prea

d ac

ross

the

coun

try.

Gro

und

reco

very

team

s are

also

bas

ed in

Moz

ambi

que,

Zim

babw

e, B

otsw

ana,

Za

mbi

a an

d N

amib

ia t

o re

cove

r ve

hicl

es t

hat

have

alre

ady

cros

sed

the

bord

ers.

Net

wor

king

str

uctu

res

are

also

in p

lace

thr

ough

out

Euro

pe t

o pr

ovid

e re

sour

ces

for

reco

verie

s if r

equi

red.

Our

SVR

serv

ices

incl

ude

the

follo

win

g:•

Prot

ocol

s for

ala

rm m

onito

ring,

resp

onse

and

repo

rtin

g ar

e pr

e-de

fi ned

by

clie

nts a

nd

enfo

rced

by

DIB

. The

DIB

con

sults

with

clie

nts t

o cr

eate

esc

alat

ing

resp

onse

pro

toco

ls,

whi

ch c

an e

asily

be

mod

ifi ed

if n

eces

sary

. Pro

toco

ls an

d sy

stem

s are

pre

-det

erm

ined

so

that

key

per

sonn

el c

an b

e re

ache

d at

the

offi c

e, a

t hom

e or

on

the

road

.•

Imm

edia

te im

plem

enta

tion

of th

e re

spon

se p

roto

col, w

hich

incl

udes

con

tact

ing

key

pers

onne

l or t

he a

utho

ritie

s ide

ntifi

ed b

y th

e cl

ient

, in th

e sp

ecifi

c or

der s

peci

fi ed

by

the

clie

nt w

hen

an e

xcep

tion

alar

m is

rece

ived

.•

Activ

atio

n of

reco

very

team

s and

mon

itorin

g of

the

reco

very

pro

cess

unt

il the

veh

icle

is

reco

vere

d or

the

sear

ch is

cal

led

off

• Sa

fegu

ardi

ng o

f the

veh

icle

unt

il th

e cu

stom

er c

olle

cts

or re

ques

ts th

at th

e ve

hicl

e m

ust b

e to

wed

aw

ay.

• Fr

ee to

win

g of

reco

vere

d ve

hicl

es a

nd st

orag

e at

a sa

fe v

enue

, sho

uld

it be

requ

este

d by

th

e cu

stom

er. S

tora

ge fe

es w

ill on

ly b

e ch

arge

d af

ter 2

4 ho

urs o

f sto

rage

.•

Det

aile

d re

port

s fo

r ea

ch in

cide

nt t

hat

incl

ude

hija

ckin

gs, t

hefts

and

/or

acci

dent

s. Th

ese

repo

rts a

lso p

rovi

de in

-pro

gres

s or r

esol

ved

stat

us a

nd re

view

s and

ana

lysis

of

all S

VR re

late

d in

cide

nts.

Repo

rts

In a

dditi

on to

mon

itorin

g ve

hicl

e an

d as

set m

ovem

ent a

nd a

ctiv

ity, t

he D

IB S

ervi

ce o

ff ers

st

anda

rd a

nd c

usto

mise

d re

porti

ng fe

atur

es. W

ith t

his

valu

able

info

rmat

ion,

a c

usto

mer

ca

n en

hanc

e re

sour

ce m

anag

emen

t of b

oth

peop

le a

nd a

sset

s thr

ough

pro

duct

ivity

gai

ns.

Repo

rting

feat

ures

also

pro

vide

a fo

rens

ic tr

ail in

the

even

t of t

heft,

hija

ckin

gs o

r acc

iden

ts.

Gra

phic

Usa

ge R

epor

t

05

Lege

nd ic

ons a

s the

y ap

pear

in th

e so

ftwar

e fo

r ea

sy re

fere

nce

purp

oses

Mov

emen

t Rep

ort

Full

Usa

ge R

epor

ts

06

GYR

Rat

ing

Repo

rt

DM

M T

acho

Rep

ort

07

Sum

mar

y U

sage

Rep

orts

Sum

mar

y U

sage

Rep

orts

08

Mon

thly

Com

pari

son

_ Vi

olat

ion

Tren

d Re

port

09

The

follo

win

g re

port

s ar

e av

aila

ble:

• D

MM

Tac

ho R

epor

t: Co

ntin

uous

hig

h re

solu

tion

seco

nd-b

y-se

cond

re

cord

ing

of s

peed

and

RPM

whi

ch c

an b

e cr

oss-

refe

renc

ed t

o a

geog

raph

ical

loca

tion.

• G

raph

ics

Usa

ge R

epor

t: 24

-hou

r ve

hicl

e pr

oduc

tivity

is d

ispla

yed

grap

hica

lly w

ith d

ata

sum

mar

ies

such

as

time

driv

en,

kilo

met

res

trav

elle

d, e

xcep

tions

and

so o

n.•

GYR

Rep

ort (

Gre

en, Y

ello

w, R

ed):

The

GYR

Rat

ing

Repo

rt is

a n

ew

repo

rt b

ased

on

the

exist

ing

C-tr

ack

Driv

er R

atin

g Re

port

. Thi

s ne

w

repo

rt d

ispla

ys d

river

ratin

gs in

a g

raph

ical

man

ner.

The

wei

ghts

that

in

fl uen

ce th

e dr

iver

ratin

gs a

re s

et in

the

Syst

em P

aram

eter

s; so

that

ac

cess

con

trol

can

be

appl

ied

to th

ose

ratin

gs (u

sers

with

pas

swor

d rig

hts t

o ch

ange

syst

em p

aram

eter

s can

cha

nge

the

ratin

gs).

• D

MM

Util

isat

ion

Repo

rt: M

anag

ing

vehi

cle

usag

e an

d op

timisi

ng

avai

labi

lity

to e

nhan

ce p

rodu

ctiv

ity.

• M

ovem

ent

Repo

rt: H

istor

ical

trip

info

rmat

ion

such

as

exce

ptio

ns,

spee

d, lo

catio

ns, o

dom

eter

and

so o

n ca

n be

revi

ewed

.•

Full

Usa

ge R

epor

t: Tr

ip-b

y-tri

p an

alys

is of

the

day’s

act

ivity

and

usa

ge.

It di

spla

ys in

form

atio

n su

ch a

s trip

star

t and

trip

end

tim

es, d

rivin

g tim

es,

dist

ance

s tra

velle

d, a

nd tr

ip v

iola

tions

, etc

.•

Sum

mar

y U

sage

Rep

ort:

It pr

ovid

es a

det

aile

d su

mm

ary

of e

ach

vehi

cle’s

act

iviti

es, i

.e. s

peed

, loc

atio

n, e

tc. f

or a

spec

ifi ed

per

iod.

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