Paypal introduces Seller Protection policy in AP

Nurdianah Md Nur | Sept. 5, 2013

To help protect merchants against fraudulent transactions, PayPal will be providing an expanded

Seller Protection policy in Asia Pacific from 11 October 2013.

According to Paypal, fraudulent transactions are costing online businesses a significant amount of

time and money, indirectly hindering offline businesses from embracing e-commerce. The Seller

Protection policy thus acts as an additional layer of security to reduce this risk.

Rohan Mahadevan, vice president of Asia for PayPal, said: "Seller Protection...will help merchants to

manage their risk ...[while] empowering them to capitalise on the multi-billion-dollar cross-border

trade opportunity in Asia's fast growing economy."

The policy will be available to PayPal merchants in Singapore, Taiwan, Thailand, Vietnam,

Philippines, Malaysia, Indonesia, Japan, India, Hong Kong, China, Australia and New Zealand.

How the Seller Protection policy works

Whenever a customer files a Claim, Chargeback or Reversal, PayPal will temporarily hold the funds in

the merchant's account to cover the full amount. Merchants are then required to submit the

appropriate documents via the PayPal Resolution Centre for Paypal's review. If the transaction

meets the eligibility requirements for Seller Protection, Paypal will restore the funds to the

merchant's account. Otherwise, the funds will be returned to the buyer and a Chargeback fee might

be charged.

No subscription or extra fee is required for the Seller Protection policy as long as the merchant

meets the eligibility criteria.

Client : PayPal Country : Singapore

Publication : MIS Asia Section : Internet

Date : 5 September

Topic : Paypal introduces Seller Protection policy in AP

Circulation : 2,600

URl: : http://www.mis-asia.com/resource/internet/paypal-introduces-seller-protection-policy-in-ap/