5- Rashid Baloch - Talent Retention

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    Talent r etention approaches are only

    determinants for the capaci ty

    improvement i n Paki stan Sugar M i l ls.

    BY

    RA S H I D A L I B A L O C HGENERAL MANAGER

    (HR & ADMINISTRATION)

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    Objective of this Study

    This study focuses on existing talent retention

    approaches of the management in order to

    gauge the impact of employeesturnover and

    capacity improvement factors, in order to

    identify the significance of their correlation.

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    Talent refers to the

    ability to perform functions, solveproblems and set and achieve

    objectives.and

    Capacity Improvement refers to the

    acquisition of these abilities within a

    certain period of time.

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    The retention management concept includes:

    Attraction, recruitment, motivation,rewarding, employee job opportunities, workenvironment, the role of leadership, as well

    as communication and understanding.

    RETENTION MANAGEMENT

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    Sense of fit to the

    company

    Loyal to the

    company

    Not afraid

    of changes

    Understanding of workingtasks & organizational values

    (Boomerang Effect also)

    Motivated in

    their

    work

    Retain Talented

    Employees!

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    Why talent is not being retained in Sugar M il ls?

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    Start the new jobwith enthusiasm

    Question thedecision to accept

    the job

    Think seriouslyabout quitting

    Try to changethings

    Resolve to quit

    Consider the cost ofquitting

    Passively seekanother job

    Actively seek

    Quit to accept newjob, quit without a

    job, or stay anddisengage

    EMPLOYEES JOURNEY FROM

    DISENGAGEMENT TO DEPARTURE

    (Branham June 2005)

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    According to the report of a task force on job-

    hopping in Singapore, more than two-thi rds of the

    organizations indicated that they had suffered a

    productivity loss of greater than 10%as a resul t of

    the high employee turnover (National ProductivityBoard, Singapore, 1988)

    CATERPILLAR: has reaped impressive results from its employeeengagement and commitment initiatives, including:

    $8.8 million annual savings from decreased attr i tion, absenteeism

    and overtime

    70%increase in output in less than four months

    Decrease in the break-even point by almost 50% in units/day and a

    decrease in gr ievances by 80%

    $2 million increase in prof i t and a 34% increase in highly satisf ied

    customers

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    44

    55

    61

    67

    75

    83

    92

    0 10 20 30 40 50 60 70 80 90 100

    Distance

    Experience

    Salary

    OCB/Shocks

    Org: Justice

    Profitability

    Bad Boss

    Talent Retention Survey (SHRM)

    Source: Business & Talent. aligned, Employee engagement

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    Micro Manager Boss

    Involve in unimportantdetails for defeating you. Fears giving up control andtherefore wants to be involved in every detail of your work

    Seagull Manager Boss

    Flies into a workplace, makes a lot of noise, and flies off, pays no attention tothe project for the most part. They may be there at the beginning, providingsome vague direction and then disappear.

    Abuse (r) Manager BossThe abuser is a toxic person who enjoys verbally abusing others. Or evenworse, the mistreatment rises to the level of physical threat

    Mushroom (Liar) Manager BossFake information, False promises of raise in promotions or taking progressivedisciplinary actions, to get their work-done but taking twist directionsaftermath

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    Procrastinator Boss

    The procrastinator is terrified of making the wrong decision.Not very organized and recognizes it.

    Passive Boss

    Totally avoids conflict and making unpopular decisions. This boss

    refuses to lead employees, and will not confront problems.

    Narcissist Boss

    Believes that he or she is 'special' & unique and the smartestperson in the world. lacks empathy, shows arrogant,

    Dictator Boss

    The dictator genuinely believes that he has all the answers and

    expects everything to be done his way.

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    Talent gone..!

    Loss of Trust &

    Confidence in

    senior leaders

    Overwork / work-

    li fe imbalance

    Feeli ng devalued &

    Unrecognized

    No Growth

    opportunities

    No Coaching &

    Feedback

    M ismatch Job

    & Person

    Unexpected Job

    / Workplace

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    There are three types

    of connections that

    foster Retention

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    What

    The capacity to accept chal lenges

    The capacity to develop strategies

    The capacity to draw action plans

    When

    The capacity to mobil ize and manage resources

    The capacity to bui ld and manage partnerships The capacity to foster an enabli ng environment for community

    Whom

    The capacity to implement action plan The capacity to monitor progress

    Capacity Improvement

    (Yemile Mizrahi, June, 2003, WBI Evaluation Studies, No. EG03-72,World Bank Institute ,The World Bank, Washington, D.C)

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    Retention rate

    Talented personnel in theorganization

    Retention rate

    Talented personnel in the targeteddepartment

    Attrition rateshow long Talented personnel stay in

    the organization

    Profiling

    When the best and brightest stayed in

    or left the organization

    (Skills Inventory)

    Indicators ofCapacity

    Improvement

    Cohen and Wheeler, 1992, pp.125-140

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    LEARNING

    Adaptation

    Attitudinal

    change

    Capacity

    Improvement

    Researcher found that Capacity

    Improvement involves a complex

    process of..

    at the individual, organizational,

    and institutional levels.

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    Recognize that people are valuable . Think of them as agreat art collection that has taken time and money todevelop. Take of them, nurture them, and youll keep

    them.

    F ind out why people are leaving . Theanswer to this question is the f irst step torealizing you have a problem and can bethe basis for your retention strategy.

    Recognize you have a problem .Once understood and the

    responsibility is identified, you willcreate a strong retention program.

    Set goals for yourretention strategy

    CI Tobelem, 1992, pp.23-51 4.13

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    Boilerplate Principles of

    OrganizationalCapacity(PeterMorgan, 1997, p.9)

    Organization can learn and adapt to changing circumstances. I t has a self -renewing

    capacity

    The organi zation stresses the importance of understanding that measur ing capacity

    is dif ferent from measur ing performance or outcomes.

    IN SEARCH OF CAPACITY INDICATORS

    The organization has an effective program for the recrui tment, development and

    retention of staff that can adequately perform i ts cri tical f unctions

    The organization has a structure, technology, and set of procedures that enable the

    staff to carry out the cri tical functions

    The organization has the abil i ty, the resources and the autonomy to focus on a

    manageable set of objectives over a reasonable per iod of time

    The organization has a culture, a set of values and an organizational motivation that

    values and rewards performance

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    80%

    72%

    61%58%

    56%

    52% 51%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    Salary Designation Domestic

    problems

    Bad Boss Ignoring

    Contribution

    Skills

    underestimated

    Workplace

    Conditions

    Reasons for Leaving Sugar Mills

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    81%

    77%

    72%

    54% 53% 53%

    49% 48%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    Salary Honour Designation Job Security Medical &Family Care

    Reward &Recognition

    FairTreatment

    AbleLeadership

    Reasons for Stay in Sugar Mills

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    Thank

    youvery

    much