MICHAEL WHELAN

495 EXPRESS LANES

495 Express Lanes were opened one month early and on budget. > Overview of the 495

Express Lanes > The owner’s role from

the private sector’s perspective, and

> Focus on one critical aspect of the owners role – Managing Risk

TODAY’S DISCUSSION

PARTNERSHIP STRUCTURE

Capital Beltway Express LLC

Design-Build Contractor Operations & Maintenance

Subcontractor Subcontractors ETC Maintenance

Roadway Maintenance

Comprehensive Agreement

Design-Build Contract

O&SS Contract

Debt Holders

Lenders TIFIA / PABs

495 EXPRESS LANES

> $2 billion project delivered via public private partnership

> 5 year construction period

> Approximately 14-miles of four new lanes

> Dynamic toll rates adjust to keep lanes free-flowing

> HOV 3+ and transit solution

> Seamless integration with VDOT and E-ZPass

> Mandatory E-ZPass for all users -- AET

> Lane delineation using plastic bollards, center of four foot buffer

HOW THE EXPRESS LANES WORK

> Alongside the regular Beltway lanes; enter via arterial roads and project’s termini

> Tolls based on real-time traffic conditions

> Customer views current toll rate on series of dynamic message signs

> Customer locks in toll rate on entry

> E-ZPass required > No toll for transit, HOV-3+

− E-ZPass Flex for toll-free travel − Enforcement with Virginia State

Police

FROM THE DRIVER’S SEAT

CUSTOMER-FOCUSED APPROACH

From a survey in early 2013, 75% of drivers who have tried the Express Lanes said they are likely to use them again

> On-time delivery > Frequent traffic changes - safety

concerns > Complaints during construction > Policy decisions and network

integration

CONSTRUCTION PHASE CHALLENGES

PRE GO LIVE PHASE – LEAD UP TO OPERATIONS

> Educate customers

> Commission the systems

> Focus on customer-facing operations − Signs display the right price − Tolling exceptions − Road safety crews trained

EARLY OPERATIONS

> Opening was a success > 700,000 customers. Gathering a

strong loyal base of frequent users.

> Compliance is very good

> Revenue ramp-up: June Qtr Revenue has grown 146% compared to December Qtr.

> Ongoing improvements - speed limit increased to 65 mph

OUTCOME & LESSONS LEARNED

Opened 1 month early and on budget!

The owner’s role: > Understand and manage risks > Stay in touch with customers > Early and frequent engagement

with key stakeholders > Have a plan B and be prepared

to change if needed

> Click to edit Master text styles − Second level

> Third level