43960378 Project on Hr Department of Ptcl Pakistan

8/4/2019 43960378 Project on Hr Department of Ptcl Pakistan

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Human ResourceHuman Resource

ManagementManagementSubmitted to:Submitted to:

Sir AmirSir AmirSubmitted by:Submitted by:

SHAHZEB MAHMOODSHAHZEB MAHMOOD 81328132

In MBA 3In MBA 3rdrd

ANSI Institute of Management SciencesANSI Institute of Management Sciences


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First of all I would like to thanks toAllah on this occasion.

I also want to show my gratitude to my

loving parents and humble teachers who

make me able to be at this position.

Bundle of Thanks to my honorable

teacher Mr. Amir, who give me a chance

to enhance my abilities and skills.

Acknowled ement


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Table ofTable ofContentsContentsEXECUTIVE SUMMARYEXECUTIVE SUMMARY

STATEMENT OF PURPOSEPRODUCT SERVICE AND TECHNOLOGYVISION, MISSION AND CORE VALUESACKNOWLEDGEMENT AND DEDICATIONSHIERARCHY OF PTCL

CHAP 1: INTRODUCTION OF PROJECTCHAP 1: INTRODUCTION OF PROJECT

1.1 INTRODUCTION OF PTCL1.2 HISTORY OF PTCL1.3 HISTORY CHART

CHAP 2: FINDINGS OF TRAINING & DEVELOPMENTCHAP 2: FINDINGS OF TRAINING & DEVELOPMENT

2.1 TYPES OF EMPLOYEES AT PTCL2.2 TRAINING INSTITUTE2.3 TYPES OF LOCAL TRAINING2.3.1 TRAINING STAFF2.4 CAREER PLANNING & DEVELOPMENT2.4.1 SCHOLARSHIP STUDIES2.4.2 EDUCATIONL LEAVE2.4.3 PRIORITIES FOR FORMAL EDUCATION2.5 MANAGEMENT DEVELOPMENT TECHNIQUES2.6 Psychological Tests & Assessments

CHAP 3: ANALYSIS OF HR-PRACTICES AT PTCLCHAP 3: ANALYSIS OF HR-PRACTICES AT PTCL

3.1 HRM PLANNING AND WORKING3.1 HRM PLANNING AND WORKING3.1.1 HR STRATEGIES3.1.2 HRM PLANNING3.2 RECRUITMENT3.2.1 RECRUITMENT PROCEDURE3.2.2 RECRUITMENT METHODS3.2.2.1 INTERNAL RECRUITMENT3.2.2.2 EXTERNAL RECRUITMENT3.2.3 QUOTA SYSTEM3.3 SELECTION3.3.1 SELECTION CRITERIA

3.3.2 INTERVIEW METHODS3.3.3 FORMAT OF JOB DESCRIPTION3.4 PAY SCALES & OPPORTUNITIES3.4 COMPENSATION3.4.1 FINANCIAL REWARDS3.4.2 NON-FINANCIAL REWARDS3.4.3 LEAVE POLICY3.4.4 MEDICAL BENEFITS3.5 PERFORMANCE APPRAISAL3.5.1 PERFORMANCE APPRAISAL METHODQUESTIONS AND ANSWERS

Conclusion and a practical recommendationConclusion and a practical recommendation

APPENDICES &APPENDICES & SITES VISITED


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EXECUTIVE SUMMARY

The goals of this project will be presented in this executive summary withsummarized pieces of information about specific activities i.e. Training &Development regarding Human resource department of PTCL.

STATEMENT OF PURPOSE

This project aim at presenting the studies of Human Resource Activities carried outin PTCL but the main focus is on Training & Development of employees working atthe particular organization.PTCL is one of the biggest organizations in Pakistan and the main area in which thisorganization deals is providing valuable services to its customer regarding telephoneservices, mobile services, internet services, DSLs, and Information Technologyprospective to the whole Pakistan within four provinces as well as Azad Jammu &Kashmir.

INTRODUCTIONINTRODUCTION

Pakistan Telecommunication Company Limited (PTCL) is the largesttelecommunication company in Pakistan. This company provides telephony servicesto the nation and still holds the status of backbone for country's telecommunicationinfrastructure despite arrival of other telecom giants like Telenor, Warid, Mobilinkand China Mobile. The company consists of around 2000 telephone exchangesacross country providing largest fixed line network. GSM, CDMA and Internet areother resources of PTCL, making it a gigantic organization. The Government ofPakistan sold 26% shares and control of the company to Etisalat in 2006. TheGovernment of Pakistan retained 62% of the shares while the remaining 12% areheld by the general public.

PTCL is also part of the consortium of three major Submarine communication cablenetworks: SEA-ME-WE 3, SEA-ME-WE 4 and I-ME-WE. In addition to wire lineoperations, PTCL also provides fixed line service through its countrywide CDMAbased WLL (Wireless Local Loop) network, under the Vfone brand name. In thecellular segment, the second largest cellular provider in Pakistan, Ufone, is also awholly owned subsidiary of PTCL.

HistoryHistory

From the beginnings of Posts & Telegraph Department in 1947 and establishment of

Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major playerin telecommunication in Pakistan. Despite having established a network of enormoussize, PTCL workings and policies have attracted regular criticism from other smaller
http://en.wikipedia.org/wiki/Etisalathttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Government_of_Pakistanhttp://en.wikipedia.org/wiki/Submarine_communication_cablehttp://en.wikipedia.org/wiki/SEA-ME-WE_3http://en.wikipedia.org/wiki/SEA-ME-WE_4http://en.wikipedia.org/wiki/I-ME-WEhttp://en.wikipedia.org/wiki/Ufonehttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Government_of_Pakistanhttp://en.wikipedia.org/wiki/Submarine_communication_cablehttp://en.wikipedia.org/wiki/SEA-ME-WE_3http://en.wikipedia.org/wiki/SEA-ME-WE_4http://en.wikipedia.org/wiki/I-ME-WEhttp://en.wikipedia.org/wiki/Ufonehttp://en.wikipedia.org/wiki/Etisalat


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Pakistan Telecommunication Corporation (PTC) took over operations and functionsfrom Pakistan Telephone and Telegraph Department under Pakistan

Telecommunication Corporation Act 1991. This coincided with the Government'scompetitive policy, encouraging private sector participation and resulting in awardof licenses for cellular, card-operated pay-phones, paging and, lately, datacommunication services.

Pursuing a progressive policy, the Government in 1991, announced its plans toprivatize PTCL, and in 1994 issued six million vouchers exchangeable into 600million shares of the would-be PTCL in two separate placements. Each had a parvalue of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.

In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basisfor PTCL monopoly over basic telephony in the country. The provisions of theOrdinance were lent permanence in October 1996 through Pakistan

Telecommunication (Reorganization) Act. The same year, PakistanTelecommunication Company Limited was formed and listed on all stock exchangesof Pakistan

PTCL launched its mobile and data services subsidiaries in 2001 by the name ofUfone and PakNet respectively. None of the brands made it to the top slots in therespective competitions. Lately, however, Ufone had increased its market share inthe cellular sector. The PakNet brand has effectively dissolved over the period oftime. Recent DSL services launched by PTCL reflect this by the introduction of a newbrand name and operation of the service being directly supervised by PTCL.

Last Year, in middle of 2005 Government of Pakistan had decided to sell at least 26percent of this company to some private agency. There were three participants inthe bet for privatization of PTCL. Etisalat, a Dubai based company was able to getthe shares with a large margin in the bet.

Last year when Government was going to privatize the company there was countrywide protest and strike by PTCL workers. They even disrupted Phone lines of somebig Government institutions like Punjab University Lahore and many lines of publicsector were also blocked. Military had to take over the management of all theExchanges in the country. They arrested many workers and put them behind bars.

The contention between Government and employees ended with a 30% increase inthe salaries of workers.

There have been various changes in the company due to privatization. Suchexamples include the VSS (Voluntary Separation Scheme for its employees), ERP(SAP based), restructuring, B& CC (Billing and Customer Care Software) etc. Anotherseemingly minor change was change of brand identity (logo) that will present PTCL'snew face after privatization, with greater focus on customer satisfaction and

bringing about of new advancements in telecom for Pakistani consumers.

PRODUCT, SERVICES AND TECHNOLOGY

PTCL offers a wide range of services for its clients all over the Pakistan. These
http://en.wikipedia.org/wiki/Privatizehttp://en.wikipedia.org/wiki/Etisalathttp://en.wikipedia.org/wiki/Privatizehttp://en.wikipedia.org/wiki/Etisalat


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telephone sets, DSL and internet connections, licensing authority, Internet ServiceProvider (paknet), online billing through credit cards, prepaid telephone cards,Mobile connections and services etc

Vision

To be the leading Information and Communication Technology Service Provider inthe region by achieving customer satisfaction and maximizing shareholders' value'.

The future is unfolding around us. In times to come, we will be the link that allowsglobal communication. We are striving towards mobilizing the world for the future.By becoming partners in innovation, we are ready to shape a future that offerstelecom services that bring us closer.

Mission

To achieve our vision by having:

An organizational environment that fosters professionalism, motivation andquality

An environment that is cost effective and quality conscious Services that are based on the most optimum technology "Quality" and "Time" conscious customer service Sustained growth in earnings and profitability

Core Values

Professional Integrity Customer Satisfaction Teamwork Company Loyalty


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HIERARCHY OF PTCLHIERARCHY OF PTCL


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Findings of Training & Development:Findings of Training & Development:

Types of Employees at PTCLTypes of Employees at PTCLThere are approximately 56000 employees working in PTCL, they are of differentThere are approximately 56000 employees working in PTCL, they are of differenttypes which are as follows:types which are as follows:

Permanent employeesPermanent employeesOn-Contract employees: 400 employees are at Contract.On-Contract employees: 400 employees are at Contract.Daily Wages Employees: 7000 employees are at Daily Wages.Daily Wages Employees: 7000 employees are at Daily Wages.4000 Employees are in Telecom Foundation4000 Employees are in Telecom FoundationOn DeputationOn Deputation

Training InstituteTraining Institute

One National postgraduate Institute of Telecom & Informatics. (50 students)One National postgraduate Institute of Telecom & Informatics. (50 students)

One Telecommunication Staff College Haripur (450 students).One Telecommunication Staff College Haripur (450 students).

Two regional telecom training schools Lahore and Karachi (400 students).Two regional telecom training schools Lahore and Karachi (400 students). Nine regional telecom training schools in Peshawar, D.I Khan, Gujranwala,Nine regional telecom training schools in Peshawar, D.I Khan, Gujranwala,

Faisalabad, Multan, Sialkot, Quetta, & Hyderabad.Faisalabad, Multan, Sialkot, Quetta, & Hyderabad.

Fifteen Divisional telecom training centers (75 students each).Fifteen Divisional telecom training centers (75 students each).

Types of local TrainingTypes of local Training

Pre Service Training:Pre Service Training:These trainings are for Assistant Divisional Engineers,

Engineers and Supervisors.(1 to 2 years).

On the Job Training:On the Job Training: These training are for Directors (technical) andEngineering Supervisors

Pre Promotion CoursesPre Promotion Courses:: For Director and Assistant Engineers (2 weeks).

Computer TrainingComputer Training: Its for enhancing IT skills

Orientation Program:Orientation Program: For Finance and Accountants

In-Service Courses:In-Service Courses: For linemen, cable jointers and technicians (2 years).

Technical short CoursesTechnical short Courses: They are short courses in order to be aware ofnew technologies and methodologies.

Prohibition periodProhibition periodProhibition period is the time in which the organization trained the employees beforegetting them on to the jobs. In PTCL they normally trained the employees for six-month and time period of engineers is about 2 years.


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TRAINING STAFFIn order to train the employees at different schools and training centers, trainingstaff is hired and mostly the training staff consists of trained employees which areused as instructors.

CAREER PLANNING AND DEVELOPMENT

Company and Employees are partners in career managementCompany and Employees are partners in career management

Company provides assistance in improving the employees skills and capabilitiesCompany provides assistance in improving the employees skills and capabilities

Financial AssistanceFinancial Assistance

Educational AssistanceEducational Assistance

Encourages opportunities for higher education in foreign countries onEncourages opportunities for higher education in foreign countries onscholarshipsscholarships

Foreign training to improve technical skillsForeign training to improve technical skills

Post graduation in telecommunicationPost graduation in telecommunication Local trainingLocal training

SCHOLARSHIP STUDIES

The method to apply for scholarship is as follows:

Education level

Selection Committee

Application for

Foreign Education

Recommendations


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Educational leave without pay is for 5 years for PTCL employees.

PRIORITIES FOR FORMAL EDUCATION

As PTCL is in Contract with one of the worlds leading Telecom Companies like

Siemens and Ericson so they are on priorities to PTCL because PTCL is using andbuying exchanges manufactured by these companies. So in order to meet thechallenges of new technology transferred by these companies PTCL send itsemployees to Sweden, Germany & France on a course of 9 months.Along with that PTCL also buy exchanges from China and in this way PTCL workerswork with Chinese Expertise that is also a sort of career development andexperience for PTCL employees.

MANAGEMENT DEVELOPMENT TECHNIQUES

Job Rotation:Job Rotation: To widen the managers perspective about organization

Serving on Committees:Serving on Committees: To observe interpersonal working of experiencedexecutives

Executive Committee:Executive Committee: It serves as junior board for investigating problems,preparing reports and proposals

Outside ExperienceOutside Experience: It includes Workshops, Seminars and Conferences forenchaining skills and capabilities of the managers.

PSYCHOLOGICAL TESTS & ASSESSMENTS

According to DE of HRM&P, there are no Psychological Tests of the PTCL butaccording to his information they are adopting modern techniques so in near futurethere will be such tests carried out in the organization.In case of assessments they are on the skills, behavior, performance and expertiseof a person. After every 6 months and 1-year they carry out Performance checks andpublish annual performance reports.

ANALYSIS OF HR-PRACTICES AT PTCL

HRM PLANNING & WORKINGHRM planning and Working has a focus on following challenges as well asopportunities.

HR STRATEGIES Customer oriented approach to retain customers loyaltyCustomer oriented approach to retain customers loyalty

Restructuring: inclusion of new corporate cultureRestructuring: inclusion of new corporate culture

Retention of critical Human ResourceRetention of critical Human Resource

Motivation of employeesMotivation of employees

Preparation for WTO regimePreparation for WTO regime

HRM PLANNING Conduct job analysis and based on the outcomes of the job analysis write jobConduct job analysis and based on the outcomes of the job analysis write job


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Organizational restructuring and right sizingOrganizational restructuring and right sizing

Design and implement a performance management systemDesign and implement a performance management system

Provide current information regarding employees to be used in the decisionProvide current information regarding employees to be used in the decisionmaking processmaking process

Conduct HRM research with the aim of solving problems in the organizationConduct HRM research with the aim of solving problems in the organization

Integrated employee data management (HR MIS)Integrated employee data management (HR MIS)

RECRUITMENTFresh recruitment of professional are only being made in areas like.Fresh recruitment of professional are only being made in areas like.

TechnicalTechnicalHuman Resource (HR expert, HR Managers)Human Resource (HR expert, HR Managers)Finance & AccountsFinance & AccountsBusiness development & marketingBusiness development & marketingInformation technology (IT Professionals)Information technology (IT Professionals)

RECRUITMENT PROCEDUREThe recruitment procedure of PTCL is as follows:The recruitment procedure of PTCL is as follows:

First position or vacancy is announced in the electronic media and print mediaFirst position or vacancy is announced in the electronic media and print mediathrough Internet and newspapers respectively.through Internet and newspapers respectively.

Then applications are scrutinized as per specification in the job description and jobThen applications are scrutinized as per specification in the job description and jobspecification.specification.Candidates are being short-listed.Candidates are being short-listed.

The next step is Test of short-listed candidates.The next step is Test of short-listed candidates.The next step of the PTCL recruitment process is the interview. They usually conductThe next step of the PTCL recruitment process is the interview. They usually conducta structured and semi-structured interview for the candidates.a structured and semi-structured interview for the candidates.Last but not the least is the verification of the documents.Last but not the least is the verification of the documents.

Recruitment methodsRecruitment methodsThere are basically 2 methods at PTCL frequently carried out when desired theseThere are basically 2 methods at PTCL frequently carried out when desired thesemethods are as follows:methods are as follows:

Internal RecruitmentInternal Recruitment

External RecruitmentExternal Recruitment

Internal Recruitment:Internal Recruitment:In this method the candidates are recruited within the PTCL. It is a search mode inIn this method the candidates are recruited within the PTCL. It is a search mode in which the PTCL check out the potential and right and desired person within thewhich the PTCL check out the potential and right and desired person within the PTCL. In order to get desired candidates they advertise within the organization byPTCL. In order to get desired candidates they advertise within the organization by

job specification and job description by using Notice Boards.job specification and job description by using Notice Boards.

External recruitment:External recruitment:

In this method PTCL recruit externally from the outside environment. For thisIn this method PTCL recruit externally from the outside environment. For thismethod they use different modes to recruit the people. Few of the methods are asmethod they use different modes to recruit the people. Few of the methods are asfollows carried out in past as well as currently:follows carried out in past as well as currently:Online Recruitment.Online Recruitment.Use of Print Media (Newspapers).Use of Print Media (Newspapers).

Quota System:Quota System:

There is a percentage reserved by each quota differentiated on the basis of GenderThere is a percentage reserved by each quota differentiated on the basis of Gender

and Province.and Province.PunjabPunjab 50%50%SindhSindh 20%20%


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BaluchistanBaluchistan 10%10%WomenWomen 5%5%HandicappedHandicapped 2%2%Child LaborChild Labor NilNil

SELECTION:SELECTION:

The process of choosing from a pool of applicants the individual or individuals whoThe process of choosing from a pool of applicants the individual or individuals who best fit the selection criteria for a given position. PTCL has got very effective andbest fit the selection criteria for a given position. PTCL has got very effective andefficient selection criteria.efficient selection criteria.

SELECTION CRITERIA:SELECTION CRITERIA:

These are the following steps carried out by PTCL in order to meet selection.These are the following steps carried out by PTCL in order to meet selection.

Interview Methods:Interview Methods:

The interview method depends on the situation and conditions but there are 3 typesThe interview method depends on the situation and conditions but there are 3 typesof interviews but two of them are and were in focus of PTCL while carrying outof interviews but two of them are and were in focus of PTCL while carrying out

Selection. These three methods are:Selection. These three methods are: Structured InterviewsStructured Interviews

Unstructured InterviewsUnstructured Interviews

Recruitment

(Advertising Jobspecification &

Description)

Final Decision Making

Interview

Test

Application

(Online & Forms)

Screening of applications

Joining Letter


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But at PTCL there are only 2 types used which areBut at PTCL there are only 2 types used which are

Structured InterviewsStructured Interviews are those which are preplanned and predefined in orderare those which are preplanned and predefined in orderto check the skills, abilities, knowledge, behavior, and required potential of theto check the skills, abilities, knowledge, behavior, and required potential of thecandidates.candidates.

Unstructured InterviewsUnstructured Interviews are those which are not predefined and preplannedare those which are not predefined and preplannedbut they are based on conditions and possibilities.but they are based on conditions and possibilities.

Format of Job Description:Format of Job Description:Following is the format of Job description given by PTCL:Following is the format of Job description given by PTCL:

Purpose of the jobPurpose of the jobRole and functionRole and function

Dimensions of jobDimensions of jobAnnual operating budget of unitAnnual operating budget of unitNumber of clients servedNumber of clients servedNumber of directly reportsNumber of directly reportsIndirectly reportsIndirectly reports

Specific accountabilities of the JobSpecific accountabilities of the Job

Job responsibilityJob responsibilityAchievementsAchievementsGeneral accountabilities of the Job.General accountabilities of the Job.Peripheral accountabilities of job.Peripheral accountabilities of job.

Performance standardsPerformance standardsHow is the performance of this job measured?How is the performance of this job measured?Standard constitute.Standard constitute.

Job ComponentsJob ComponentsCommunicationCommunicationInitiativeInitiativeChallengesChallenges

AdaptabilityAdaptabilityTeam workTeam workGuide linesGuide linesNature of supervision receivedNature of supervision receivedLeadershipLeadershipResponsibilitiesResponsibilities

Pay Scales & Opportunities:Pay Scales & Opportunities:

At PTCL according to the information gathered by us is as follows:At PTCL according to the information gathered by us is as follows:PTCL employees have good salary as we compare to other GovernmentPTCL employees have good salary as we compare to other GovernmentOrganizationsOrganizationsPTCL employees have less pay if we compare them with other private sectorPTCL employees have less pay if we compare them with other private sectorEmployees comparable at same designations and jobs.Employees comparable at same designations and jobs.

Minimum pay at PTCLMinimum pay at PTCL RS.6000 and aboveRS.6000 and above

For 17For 17thth Grade and aboveGrade and above RS.25000 and aboveRS.25000 and above

Rests of the benefits and compensations as well as allowances are as perRests of the benefits and compensations as well as allowances are as per


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Compensation:Compensation:It is a system in which an employee is rewarded on the effective and efficientIt is a system in which an employee is rewarded on the effective and efficient required performance. PTCL has a very organized and effective compensationrequired performance. PTCL has a very organized and effective compensationsystem according to the rules and regulations of Government of Pakistan. They aresystem according to the rules and regulations of Government of Pakistan. They areoffering 30% more pay then other Government Organizations. The rewards, benefits,offering 30% more pay then other Government Organizations. The rewards, benefits,

allowances that are offered by PTCL for its employees and workers as well as officersallowances that are offered by PTCL for its employees and workers as well as officersare as follows:are as follows:

Financial RewardsFinancial RewardsPensionPension 60% to 65% of basic pay60% to 65% of basic payDisability PensionDisability Pension as per Government Rulesas per Government RulesDeath BenefitsDeath Benefits Funeral amount + 5-6 month payFuneral amount + 5-6 month payLoan FacilityLoan FacilityCar &Car &motorcycle loanmotorcycle loan loan will be deducted from monthly salaryloan will be deducted from monthly salaryProvident FundProvident Fund 8.25% of salary + interest of 15%8.25% of salary + interest of 15%

NON-Financial RewardsNON-Financial RewardsMaintenanceMaintenance Company provides maintenance ofCompany provides maintenance ofEmployees car & motorcycleEmployees car & motorcyclePick & DropPick & Drop Busses are used for this purposeBusses are used for this purpose

AccommodationAccommodation Own flats for lower staff (1 - 15Own flats for lower staff (1 - 15thth grade)grade)Colonies and Full furnished houses for high rankColonies and Full furnished houses for high rank

officers and Top management (17th21officers and Top management (17th21stst Grade Officers).Grade Officers).

Leave PolicyLeave PolicyIt is up to the mark of Government rules and regulations. Leave policy contains:It is up to the mark of Government rules and regulations. Leave policy contains:

HolidayHoliday 5days a week. Saturday, Sunday is off5days a week. Saturday, Sunday is off

Earned LeavesEarned Leaves 45 leaves per year45 leaves per year

Casual LeavesCasual Leaves 20 leaves per year (with Pay)20 leaves per year (with Pay)

Maternity LeavesMaternity Leaves 120 days120 days

Medical benefitsMedical benefits

PTCL also give medical benefits to its workers and employees.PTCL also give medical benefits to its workers and employees.PTCL employees have free medical treatment. In all over Pakistan there are 38PTCL employees have free medical treatment. In all over Pakistan there are 38 dispensaries which are working and providing free treatments to PTCL employees.dispensaries which are working and providing free treatments to PTCL employees.

This benefit is also for the family members of the PTCL employees.This benefit is also for the family members of the PTCL employees.

After retirement too PTCL provide the medical benefits to its former employees.After retirement too PTCL provide the medical benefits to its former employees. Employees from grade 1 to 16 are entitled for medical facility up to five years of theEmployees from grade 1 to 16 are entitled for medical facility up to five years of theretirement. Employees in grade 17 and above have lifetime entitlement for theretirement. Employees in grade 17 and above have lifetime entitlement for the

facility.facility.

PERFORMANCE APPRAISALPERFORMANCE APPRAISAL


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To measure the performance there are few methods and standards and To measure the performance there are few methods and standards andbenchmarks, which an organization have to follow, in the case of PTCL too. Theirbenchmarks, which an organization have to follow, in the case of PTCL too. Their main objectives are as follows:main objectives are as follows:Improvement in PerformanceImprovement in PerformanceEffectiveness, Efficiency, Productivity, MotivationEffectiveness, Efficiency, Productivity, MotivationPay and Benefit AdjustmentsPay and Benefit Adjustments

Training & Development NeedsTraining & Development NeedsCareer Planning & Development with Personal and Employee DevelopmentCareer Planning & Development with Personal and Employee DevelopmentStaffing (Recruitment & Selection)Staffing (Recruitment & Selection)Response and Feedback fromResponse and Feedback from

Performance Appraisal MethodsPerformance Appraisal MethodsThere are many performance appraisal methods but in PTCL they useThere are many performance appraisal methods but in PTCL they use Rating scaleRating scalefor performance evaluation.for performance evaluation.

Rating ScaleRating Scale::The rating scale method offers a high degree of structure for

appraisals. Each employee trait or characteristic is rated on a bipolar scale thatusually has several points ranging from "poor" to "excellent" (or some similararrangement).

The traits assessed on these scales include employee attributes such ascooperation, communications ability, initiative, punctuality and technical (workskills) competence. The nature and scope of the traits selected for inclusion islimited only by the imagination of the scale's designer, or by the organization's needto know.

Questions and Answers:Questions and Answers:

Q.1:Q.1: Whats your Selection processWhats your Selection process??


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We use a standard selection process which starts from the job advertisement,We use a standard selection process which starts from the job advertisement,scrutiny of applications, test, interview and joining letter are part of this processscrutiny of applications, test, interview and joining letter are part of this process..

Q.2:Q.2: Is there any training PTCL offer to its employees?Is there any training PTCL offer to its employees?

AnsAns

PTCL gives training to its employees after joining the PTCL, so that they know thatPTCL gives training to its employees after joining the PTCL, so that they know that what will be their work and perform it accurately. This training is on the job training.what will be their work and perform it accurately. This training is on the job training.

Q.3:Q.3:Is there any continues training program in the PTCL?Is there any continues training program in the PTCL?

AnsAns

PTCL normally dont use the continues training technique. But if there is anyPTCL normally dont use the continues training technique. But if there is any

improvement in the technology then PTCL give training to its employees to betterimprovement in the technology then PTCL give training to its employees to betteradopt and manage this. It also send the selected one to get the training from foreignadopt and manage this. It also send the selected one to get the training from foreigncountry. The example of DSL and Ufone is there in this regard.country. The example of DSL and Ufone is there in this regard.

Q.4:Q.4:What is the environment of PTCL?What is the environment of PTCL?

AnsAns

The environment of PTCL is very good. The employees are very co-operative to eachThe environment of PTCL is very good. The employees are very co-operative to eachother.other.

Q.5:Q.5:So can we call it a true cooperate culture?So can we call it a true cooperate culture?

AnsAns

No, but it can be categorized in the cooperate culture with some exceptions.No, but it can be categorized in the cooperate culture with some exceptions.Answer from the local office:Answer from the local office:

They dont really about the term. But what we see there it was aThey dont really about the term. But what we see there it was a typical culture which you can see in every Govt. organization of Pakistan. Use oftypical culture which you can see in every Govt. organization of Pakistan. Use ofPunjabi language, chit chat with co-workers in office timing.Punjabi language, chit chat with co-workers in office timing.

Q.6:Q.6:What techniques used in the PTCL for the performanceWhat techniques used in the PTCL for the performance

evaluation?evaluation?AnsAns

The performance evaluation done in the PTCL on the basis of cooperation, The performance evaluation done in the PTCL on the basis of cooperation,communications ability, initiative, punctuality and technical (work skills)communications ability, initiative, punctuality and technical (work skills)competence.competence.

Q.7:Q.7:How you motivate your employees?How you motivate your employees?


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AnsAns

PTCL give to its employees a no. of incentives so that they do their work efficiently.PTCL give to its employees a no. of incentives so that they do their work efficiently. The incentives like pension,The incentives like pension,Disability Pension, Death Benefits, Loan FacilityDisability Pension, Death Benefits, Loan Facility(Car &(Car &motorcycle loan), Provident Fund, Maintenance,motorcycle loan), Provident Fund, Maintenance,

Pick & Drop, Accommodation.Pick & Drop, Accommodation.

Q.8:Q.8:Is the discrimination in the facilities and pays of have any adverseIs the discrimination in the facilities and pays of have any adverse

affect on the performance of employees?affect on the performance of employees?

AnsAns

He say no its not true. So actually he tried to avoid the answer.He say no its not true. So actually he tried to avoid the answer.

Q.9:Q.9:The quota system is not a reason to affect your performanceThe quota system is not a reason to affect your performance

adversely?adversely?

AnsAns

No, its a rule apply by the Govt. and it is necessary to give all the provinces a shareNo, its a rule apply by the Govt. and it is necessary to give all the provinces a sharein the jobs opportunities at PTCL.in the jobs opportunities at PTCL.

Q.10:Q.10:Are there any standards which you try to achieve regarding your HRAre there any standards which you try to achieve regarding your HR

policies?policies?AnsAns

As you know now the management of the PTCL is with the Etsallat Group which is anAs you know now the management of the PTCL is with the Etsallat Group which is aninternational group, so our management is trying to bring international standards ininternational group, so our management is trying to bring international standards inthe PTCL.the PTCL.

Q.11:Q.11:As per our information there is a problem of overstaffing in the PTCL,As per our information there is a problem of overstaffing in the PTCL,

so in these conditions how we can say that PTCLs employees are efficient.so in these conditions how we can say that PTCLs employees are efficient.

AnsAns

No, the perception is not true. We have a very efficient workforce.No, the perception is not true. We have a very efficient workforce.

Conclusion & Recommendations:Conclusion & Recommendations:

After getting all the desired information and critically analyzing the organization IAfter getting all the desired information and critically analyzing the organization I like to recommend and conclude my thinking and findings in following points.like to recommend and conclude my thinking and findings in following points.

PTCL is an overstaffed Organization so there will be Restructuring of thePTCL is an overstaffed Organization so there will be Restructuring of theorganization or Downsizing.organization or Downsizing.

PTCL should be up to the International standards i.e. 166 lines/employeePTCL should be up to the International standards i.e. 166 lines/employee(lineman).(lineman).

Staffing will have to be on Merit and Fair rather than on Personnel links andStaffing will have to be on Merit and Fair rather than on Personnel links andunfair means.unfair means.

The employees at PTCL have lackness in motivation so the organization has toThe employees at PTCL have lackness in motivation so the organization has to


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The compensation system should be equivalent to the other multinational andThe compensation system should be equivalent to the other multinational andinternational organizations working in Pakistan in the same field and industry.international organizations working in Pakistan in the same field and industry.

Along with the domestic Trainers, PTCL will have to hire External Trainers fromAlong with the domestic Trainers, PTCL will have to hire External Trainers fromFrance, Germany, China, and Switzerland so that they will able to train theirFrance, Germany, China, and Switzerland so that they will able to train their employees in Pakistan on International standards and with modern Educationemployees in Pakistan on International standards and with modern Educationand Technology.and Technology.

There are only 38 dispensaries for 56,000 PTCL employees all over the There are only 38 dispensaries for 56,000 PTCL employees all over thePakistan that is less so they will have to increase the number of DispensariesPakistan that is less so they will have to increase the number of Dispensaries

Promotions in PTCL should be on the basis of achievements, skills,Promotions in PTCL should be on the basis of achievements, skills,performances, behavior, attributes, rather than on seniority.performances, behavior, attributes, rather than on seniority.

After getting training the employees should be on the right place for whichAfter getting training the employees should be on the right place for whichthey were trained for.they were trained for.


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AppendicesAppendices

Sites VisitedSites Visited

http://www.ptcl.com.pkhttp://www.ptcl.com.pk

http://www.pakboi.gov.pk/html/PTCL_restructuring.htmlhttp://www.pakboi.gov.pk/html/PTCL_restructuring.html

http://www.telecomfoundation.com/files/projects.htmhttp://www.telecomfoundation.com/files/projects.htm

http://www.ptcl.com.pk/download/ptcl_org_chart.pdfhttp://www.ptcl.com.pk/download/ptcl_org_chart.pdf

http://www.ptcl.com.pk/w_human_resourses.htmlhttp://www.ptcl.com.pk/w_human_resourses.html

http://www.ptcl.com.pk/news/may 17_tele_challenges.htmlhttp://www.ptcl.com.pk/news/may 17_tele_challenges.html

http://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdfhttp://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdf

http://www.ptcl.com.pk/directors_report_2007.htmlhttp://www.ptcl.com.pk/directors_report_2007.html

http://en.wikipedia.org/wiki/Pakistan_Telecommunication_Companyhttp://en.wikipedia.org/wiki/Pakistan_Telecommunication_Company

Group: Communicators Page 19
http://www.ptcl.com.pk/http://www.ptcl.com.pk/http://www.pakboi.gov.pk/html/PTCL_restructuring.htmlhttp://www.pakboi.gov.pk/html/PTCL_restructuring.htmlhttp://www.telecomfoundation.com/files/projects.htmhttp://www.telecomfoundation.com/files/projects.htmhttp://www.ptcl.com.pk/download/ptcl_org_chart.pdfhttp://www.ptcl.com.pk/download/ptcl_org_chart.pdfhttp://www.ptcl.com.pk/w_human_resourses.htmlhttp://www.ptcl.com.pk/w_human_resourses.htmlhttp://www.ptcl.com.pk/news/may%2017_tele_challenges.htmlhttp://www.ptcl.com.pk/news/may%2017_tele_challenges.htmlhttp://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdfhttp://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdfhttp://www.ptcl.com.pk/directors_report_2007.htmlhttp://www.ptcl.com.pk/directors_report_2007.htmlhttp://en.wikipedia.org/wiki/Pakistan_Telecommunication_Companyhttp://en.wikipedia.org/wiki/Pakistan_Telecommunication_Companyhttp://www.ptcl.com.pk/http://www.pakboi.gov.pk/html/PTCL_restructuring.htmlhttp://www.telecomfoundation.com/files/projects.htmhttp://www.ptcl.com.pk/download/ptcl_org_chart.pdfhttp://www.ptcl.com.pk/w_human_resourses.htmlhttp://www.ptcl.com.pk/news/may%2017_tele_challenges.htmlhttp://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdfhttp://www.ptcl.com.pk/directors_report_2007.htmlhttp://en.wikipedia.org/wiki/Pakistan_Telecommunication_Company

Documents

43960378 Project on Hr Department of Ptcl Pakistan