4.2.4 Training of Flight Attendants (O) safety attribute...4 Review documented interfaces to identify i nteractions between related processes, interactions within this element process,

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Safety Attribute Inspection (SAI) Data Collection Tool

4.2.4 Training of Flight Attendants (OP)

Revision#: 10 Revision Date: 07/24/2015

ELEMENT SUMMARY INFORMATION

Scope of Element:

Purpose (operator's responsibility): To ensure flight attendants are properly trained.

Objective: (FAA's oversight responsibility): To determine if the operator's Training of Flight Attendants process:

Meets all applicable requirements of Title 14 of the Code of the Federal Regulations (14 CFR) and FAA policies,

Incorporates the safety attributes, and

Identifies any shortfalls in the operator's Training of Flight Attendant process.

Specific Instructions:

N/A answer options are available on all procedural questions for operators with an approved Advanced Qualification Program (AQP), which covers that particular question. Inspectors should choose this answer option for questions governed by the operator’s AQP.

SUPPLEMENTAL INFORMATION

Regulatory Requirements:

A.032, Adoption of Flight Crewmember Flight Time Limitation Rules to Establish Flight Attendant Duty & Flight Time Limitations & Rest Restrictions A.319, Part 117 Fatigue Education and Awareness Training Program Update and Approval 117.9, Fatigue Education and Awareness Training 121.135, Manual contents 121.401, Training program: General. 121.403, Training program: Curriculum. 121.405, Training program and revision: Initial and final approval. 121.415, Crewmember and dispatcher training requirements. 121.417, Crewmember emergency training. 121.418, Differences training: Crewmembers and dispatchers. 121.421, Flight attendants: Initial and transition ground training. 121.427, Recurrent training. 121.434, Operating experience, operating cycles, and consolidation of knowledge and skills. 121.805, Crewmember training for in-flight medical events. P.L. 108.-176, Law & Legal

Related CFRs & FAA Policy/Guidance:

Related CFRs:

Intentionally left blank

Revision Date: 07/24/2015 Rev # 10


FAA Policy/Guidance:

FAA Order 8900.1, Volume 3, Chapter 19, Section 2 FAA Order 8900.1, Volume 3, Chapter 19, Section 3 FAA Order 8900.1, Volume 3, Chapter 19, Section 4 FAA Order 8900.1, Volume 3, Chapter 20, Section 1 FAA Order 8900.1, Volume 3, Chapter 23, Section 1 FAA Order 8900.1, Volume 3, Chapter 23, Section 2 FAA Order 8900.1, Volume 3, Chapter 23, Section 3 FAA Order 8900.1, Volume 3, Chapter 23, Section 4 FAA Order 8900.1, Volume 3, Chapter 23, Section 5 FAA Order 8900.1, Volume 3, Chapter 23, Section 6 FAA Order 8900.1, Volume 3, Chapter 33, Section 2 FAA Order 8900.1, Volume 3, Chapter 33, Section 3 FAA Order 8900.1, Volume 3, Chapter 33, Section 4 FAA Order 8900.1, Volume 3, Chapter 33, Section 5 FAA Order 8900.1, Volume 3, Chapter 33, Section 6 AC 120-44, Air Carrier First Aid Programs AC 120-48, Communication and Coordination Between Flight Crewmembers and Flight Attendants AC 120-51, Crew Resource Management Training AC 120-88, Preventing Injuries Caused by Turbulence AC 121-33, Emergency Medical Equipment AC 121-34, Emergency Medical Equipment Training



SAI SECTION 1 - PROCEDURES ATTRIBUTE

Objective:

The questions in this section of the SAI will help verify that the operator’s documented procedures identify who, what, when, where, and how those procedures are accomplished. These procedures must allow all personnel to perform their duties and responsibilities with a high degree of safety. 14 CFR part 121.135(a)(1)

Tasks

The inspector shall accomplish the following tasks:

1 Review the information listed in the Supplemental Information Section of this SAI.

2 Review the duties and responsibilities for management and other personnel who accomplish the processes associated with this element.

3 Review the documentation of the processes associated with this element.

4 Review documented interfaces to identify interactions between related processes, interactions within this element process, and between one person, workgroup, or organization to another that the operator uses to accomplish this process.

Questions

1.1 Does the approved training program and curriculum include:

A list of principal ground training subjects, including emergency training subjects;

o Subjects that are applicable to more than one airplane that have been satisfactorily completed in prior training, need not be repeated during subsequent training other than recurrent.

A list of all the training devices, mockups, or other training aids;

Adequate facilities;

The programmed hours of training applied to each phase of training; and

If applicable, a copy of each statement issued by the Administrator under 14CFR part 121.405(d) for reduction of programmed hours of training?

Yes

No, Explain

Not Applicable

Note(s): The operator must have a current written training program curriculum for each type airplane. Prior to initial approval, the Administrator evaluates the effectiveness of the proposed training program and advises the operator of deficiencies, if any, that must be corrected. The Administrator grants final approval of the training program if the operator shows that the training conducted under initial approval ensures that each person who successfully completes the training is adequately trained to perform his assigned duties.

Updated: Rev # 3 on 03/03/2010

SRRs: 121.401(a)(2); 121.401(d); 121.403(a); 121.403(b)(1); 121.403(b)(2); 121.403(b)(5); 121.403(b)(6); 121.405(b); 121.405(c); 121.405(d); 121.415(a)(2); 121.415(c); 121.421(c)



Kind Of Question: Flag, Supplemental, Domestic

1.2 Does ground training include:

Basic indoctrination ground training for newly hired flight attendants that includes 40 hours, unless reduced, in the subjects identified in 14 CFR part 121.415(a)(1)(i), (ii), and (iv);

Initial and transition ground training;

Emergency training;

Recurrent ground training;

Differences training if the Administrator finds a requirement;

If applicable, training for flight attendants in their roles and responsibilities in the operator's passenger recovery plan;

Instruction and practice, as necessary, to ensure flight attendants are adequately trained and currently proficient in each applicable airplane and type of operation; and

Instruction and practice, as necessary, to ensure flight attendants qualify in new equipment, facilities, procedures, and techniques, including modifications to airplanes?

Yes

No, Explain

Not Applicable

Note(s): Differences training is described in 14 CFR part 121.418.


SRRs: 121.415(a)(1); 121.415(a)(1)(i); 121.415(a)(1)(ii); 121.415(a)(1)(iv); 121.415(a)(2); 121.415(a)(3); 121.415(c); 121.415(d); 121.415(g); 121.427(a)


Related Design JTIs:

1. Check that the operator's training program manual provides basic

indoctrination ground training for newly hired crewmembers (flight attendants) which includes:1) Duties and responsibilities of crewmembers; 2) Appropriate provisions of the Federal Aviation Regulations; and 3) Appropriate portions of the operator's manual.

Sources: 121.135(b)(16); 121.415(a)(1)(i); 121.415(a)(1)(iv)

2. Check that the operator's training program manual provides recurrent training which ensures that each flight attendant is: 1) Adequately trained with respect to the type airplane (including differences training if applicable); and 2) Currently proficient with respect to the type airplane (including differences training if applicable).

Sources: 121.135(b)(16); 121.415(c); 121.418(a)(3); 121.427(a)

1.3 Does the training program provide emergency training for each:

Airplane type, model, configuration;

Required crewmember; and

Kind of operation conducted?

Yes

No, Explain

Not Applicable


SRRs: 121.415(a)(3); 121.417(a); 121.805(a)





1. Check that the operator's training manual includes instruction and

information necessary to provide crewmembers (flight attendants) emergency training required by 14 CFR 121.417 and 121.805.

Sources: 121.135(a)(1); 121.417(a); 121.805(a)

2. Check that the operator's training program manual provides instruction for in-flight medical events as set forth in 14 CFR Part 121.805 with respect to each airplane type, model, and configuration as appropriate for flight attendants and each kind of operation conducted by that operator.

Sources: 121.135(b)(16); 121.805(a)

1.4 Does the training program require flight attendants to complete an approved initial and recurrent crew resource management (CRM) course?

Yes

No, Explain

Not Applicable


SRRs: 121.421(a)(1)(iii); 121.427(b)(4)


1.5 Does the emergency training include:

Instruction in emergency assignments and procedures, including coordination among crewmembers;

Individual instruction in the location, function, and operation of emergency equipment;

Instruction in handling emergency situations;

Instruction in handling of hijacking and other unusual situations; and

A review and discussion of previous aircraft accidents and incidents pertaining to actual emergency situations?

Yes

No, Explain

Not Applicable


SRRs: 121.135(b)(16); 121.417(a); 121.417(b)


Related Design JTIs: 1. Check that the operator's training program manual provides

emergency training that includes individual instruction in the operation of: 1) Emergency equipment used in ditching; 2) Emergency equipment used in evacuation; 3) Portable fire extinguishers with emphasis on type of extinguisher to be used on different classes of fires; and 4) Emergency exits in the emergency mode with the evacuation slide/raft pack attached (if applicable), with training emphasis on the operation of the exits under adverse conditions.

Sources: 121.135(b)(16); 121.417(a); 121.417(b)(2)(iii); 121.417(b)(2)(iv)

2. Check that the operator's training program manual has emergency training, which provides instruction on the handling of: 1) Rapid decompression; 2) Fire in flight; 3) Fire on the surface; 4) Smoke



control procedures; 5) Fires in flight emphasizing electrical equipment and related circuit breakers found in cabin areas, all galleys, service centers, lifts, lavatories and movie screens; 6) Fires on the surface emphasizing electrical equipment and related circuit breakers found in cabin areas, all galleys, service centers, lifts, lavatories and movie screens; 7) Smoke control procedures emphasizing electrical equipment and related circuit breakers found in cabin areas, all galleys, service centers, lifts, lavatories and movie screens.

Sources: 121.135(b)(16); 121.417(a); 121.417(b)(3)(i); 121.417(b)(3)(ii)

3. Check that the operator's training program manual has emergency training, which provides instruction on the handling of : 1) Ditching evacuation, including the evacuation of persons and their attendants, who need assistance to move expeditiously to an exit; 2) Evacuations other than ditching, including the evacuation of persons and their attendants, who need assistance to move expeditiously to an exit.

Sources: 121.135(b)(16); 121.417(a); 121.417(b)(3)(iii)

4. Check that the operator’s training program manual has emergency training, which provides instruction on the handling of: 1) Hijacking; and 2) Unusual situations other than hijacking.

Sources: 121.135(b)(16); 121.417(a); 121.417(b)(3)(v)

1.6 Does the training program require each flight attendant to perform the following one-time emergency drill requirements during initial training:

At least one approved protective breathing equipment (PBE) drill;

At least one approved firefighting drill; and

If applicable, an emergency evacuation drill?

Yes

No, Explain

Not Applicable

Note(s): The flight attendant must accomplish these drills using at least one type of each kind of installed emergency equipment as listed above. The PBE and firefighting drill may be deemed in compliance under the provisions of 14 CFR part 121.417(d).


SRRs: 121.135(b)(16); 121.417(c)(1); 121.417(d)


Related Design JTIs: 1. Check that the operator's training program manual requires each

crewmember (flight attendant) to accomplish in initial training, a one-time approved protective breathing equipment (PBE) drill, in which he combats an actual fire or simulated fire while using a hand fire extinguisher and PBE that are the type installed.

Sources: 121.135(b)(16); 121.417(a); 121.417(c)(1)(i); 121.417(d)

2. Check that the operator’s training program manual requires each crewmember (flight attendant) to accomplish in initial training, a one-time approved firefighting drill, in which he combats an actual fire



while using the installed hand fire extinguisher or approved fire extinguisher that is appropriate for the type of fire to be fought, unless he/she performs the required one-time PBE drill by combating an actual fire.

Sources: 121.135(b)(16); 121.417(a); 121.417(c)(1)(ii); 121.417(d)

3. Check that the operator’s training program manual requires each crewmember (flight attendant) to accomplish in initial training, a one-time evacuation drill egressing the airplane or approved training device, using an installed emergency evacuation slide.

Sources: 121.135(b)(16); 121.417(a); 121.417(c)(1)(iii)

4. Check that the operator’s instructions and information regarding the PBE drill requires: 1) The flight attendant to replicate the forces necessary to open the PBE pouch; 2) The flight attendant to demonstrate knowledge of the low oxygen indicator; and 3) Smoke simulation to be a component of the fire simulation. Note: The operator may allow the use of "training hoods" which properly simulate the PBE installed on the aircraft during the required PBE drill.

Sources: Amendment 121-234, 58 FR 46500, Sept. 1, 1993

1.7 For initial training, and once every 24 months during recurrent training, does the training program require flight attendants to perform the following emergency drills and operate the following equipment:

Each type of emergency exit in the normal and emergency mode, including the actions and forces required in the deployment of the emergency evacuation slides as applicable;

Each type of installed hand fire extinguisher;

Each type of emergency oxygen system to include PBE;

Donning, use, and inflation, if applicable, of individual flotation means; and

If applicable, ditching?

Yes

No, Explain

Not Applicable

Note(s): The flight attendant must accomplish the drills with the installed emergency equipment for each type of airplane that he/she serves.


SRRs: 121.135(b)(16); 121.417(a); 121.417(c)(2)(i)


Related Design JTIs: 1. Check that the operator's training program manual requires each

crewmember (flight attendant) to accomplish a performance ditching drill including but not limited to, as appropriate, cockpit preparation and procedures, crew coordination, passenger briefing, cabin preparation, donning and inflation of life preservers, use of life lines and boarding passengers and crew into raft or slideraft pack during initial training, as well as each 24 months during recurrent training.

Sources: 121.135(b)(16); 121.417(a); 121.417(c)(2)(i)(E)



1.8 For initial training, and once every 24 months during recurrent training, for operations with aircraft so equipped, does the training program require flight attendants to observe the following emergency drills:

Emergency evacuation, including the use of a slide;

Removal from the airplane (or training device), and inflation of each type of life raft;

Transfer of each type of slide/raft pack from one door to another; and

Deployment, inflation, and detachment from the airplane (or training device) of each type of slide/raft pack?

Yes

No, Explain

Not Applicable


SRRs: 121.135(b)(16); 121.417(a); 121.417(c)(2)(ii)(A); 121.417(c)(2)(ii)(B); 121.417(c)(2)(ii)(C); 121.417(c)(2)(ii)(D)


1.9 When following 14 CFR part 117 requirements and appropriate operations specifications, does the operator provide flight attendants with an annual fatigue education and awareness training program, approved by the Administrator that includes training on:

Fatigue;

The effects of fatigue on crewmembers; and

Fatigue countermeasures?

Yes

No, Explain

Not Applicable

Updated: Rev # 10 on 07/24/2015

SRRs: A.032; A.319; 117.9(a); 117.9(b); 117.9(c)(1)


1.10 For operations above 25,000 feet, does training include aviation physiology instruction in:

Respiration;

Hypoxia;

Duration of consciousness without supplemental oxygen at altitude;

Gas expansion;

Gas bubble formation; and

Physical phenomena and incidents of decompression?

Yes

No, Explain

Not Applicable


SRRs: 121.135(b)(16); 121.417(a); 121.417(e)


1.11 Does differences training consist of at least the following, as applicable to flight attendant duties and responsibilities:

Instruction in each appropriate subject required for initial ground training in the airplane, unless the Administrator finds that particular subjects are not necessary; and

The number of programmed hours of training necessary for the airplane, the operations conducted, and the flight attendant involved?.

Yes

No, Explain

Not Applicable



Note(s):

Difference training for all variations of a particular type airplane may be included in initial, transition, and recurrent training for the airplane.


SRRs: 121.135(b)(16); 121.415(d); 121.418(a)(1); 121.418(a)(3)


1.12 Does the initial ground training include instruction in the following:

The authority of the pilot in command;

Passenger handling, including the procedures to follow in the case of deranged persons or whose conduct might jeopardize safety;

Approved crew resource management (CRM) initial training; and

For each airplane type: o General description emphasizing physical characteristic that

may have a bearing on ditching, evacuation, and inflight emergency procedures and other related duties;

o Use of the public address system and the means of communicating with other flight crewmembers, including emergency means in the case of attempted hijacking or other unusual situations; and

o Proper use of electrical galley equipment and the controls for cabin heat and ventilation?

Yes

No, Explain

Not Applicable

Note(s): Unless reduced under 14 CFR part 121.405, initial ground training must consist of at least the following programmed hours of instruction in the subjects listed above:

Group I airplanes -- 8 hours;

Group II airplanes -- 16 hours.


SRRs: 121.135(b)(16); 121.415(a)(2); 121.421(a)(1)(i); 121.421(a)(1)(ii); 121.421(a)(1)(iii); 121.421(a)(2)(i); 121.421(a)(2)(ii); 121.421(a)(2)(iii); 121.421(c)


Related Design JTIs: 1. Check that the operator's training program provides initial ground

training for flight attendants that consists of at least the following programmed hours of instruction unless reduced under 14 CFR part 121.405, in the subjects specified 14 CFR part 121.421(a) and in part 121.415(a), for: 1) Group I airplanes, reciprocating powered, 8 hours; 2) Group I airplanes, turbo propeller powered, 8 hours; and 3) Group II airplanes, 16 hours.

Sources: 121.415(a)(2); 121.421(c)(1)(i); 121.421(c)(2)

1.13 Does transition ground training include instruction in the following:

The authority of the pilot in command;

Yes

No, Explain

Not Applicable



Passenger handling including the procedures to follow in the case of deranged persons or whose conduct might jeopardize safety;

Approved crew resource management (CRM) initial training;

For each airplane type; o General description emphasizing physical characteristics that

may have a bearing on ditching, evacuation, and inflight emergency procedures and other related duties;

o Use of public address system and the means of communicating with other flight crewmembers, including emergency means in the case of attempted hijacking or other unusual situations; and

o Proper use of electrical galley equipment and the controls for cabin heat and ventilation?


SRRs: 121.135(b)(16); 121.415(a)(2); 121.421(a)(1)(i); 121.421(a)(1)(ii); 121.421(a)(1)(iii); 121.421(a)(2)(i); 121.421(a)(2)(ii); 121.421(a)(2)(iii)


1.14 Does initial ground training require a competence check to determine the flight attendant's ability to perform assigned duties and responsibilities?

Yes

No, Explain

Not Applicable


SRRs: 121.421(b)


1.15 Does transition ground training require a competence check to determine the flight attendant's ability to perform assigned duties and responsibilities?

Yes

No, Explain

Not Applicable


SRRs: 121.421(b)


1.16 Does recurrent ground training include at least the following:

A quiz or other review to determine the flight attendant's knowledge with respect to the airplane;

Instruction, as necessary, in the subjects required by 14 CFR part 121.415(a) and 121.805;

Emergency training;

A competence check as required by 14 CFR part 121.421(b); and

Recurrent CRM training?

Yes

No, Explain

Not Applicable

Note(s): Recurrent ground training must ensure each flight attendant is adequately trained and currently proficient with respect to the type of airplane (including differences, when applicable). Unless reduced under 14 CFR part 121.405, recurrent ground training must consist of at least the following programmed hours of instruction in the subjects listed above:

Group I airplanes: o Reciprocating powered airplanes -- 4 hours; o Turbopropeller powered airplanes -- 5 hours; and

Group II airplanes: -- 12 hours.




SRRs: 121.135(b)(16); 121.415(c); 121.427(b); 121.427(c)(3)(i); 121.427(c)(3)(ii); 121.427(c)(3)(iii); 121.805


1.17 Do procedures specify that completion of a competency check or recurrent training in the month before or after the month it is required is considered to have been completed in the month required?

Yes

No, Explain

Not Applicable


SRRs: 121.401(b)


1.18 Are there adequate ground training facilities and properly qualified ground instructors available?

Yes

No, Explain

Not Applicable


SRRs: 121.401(a)(2)


1.19 Do the procedures require the operator to provide and keep current, with respect to each airplane type, and, if applicable, the particular variations within that airplane type:

Appropriate training material;

Examinations and forms; and

Instructions and procedures for conducting training and checks?

Yes

No, Explain

Not Applicable


SRRs: 121.401(a)(3)


1.20 Are there procedures for instructors, supervisors, or check personnel who provide training or competence checks, upon completion of the training or check, to:

Certify the proficiency and knowledge of the flight attendant; and

Include the training certification in the crewmember's records?

Yes

No, Explain

Not Applicable

Note(s): If training certification is by an approved computerized record keeping system, the certifying personnel must be identified with the entry; however, signatures are not required.


SRRs: 121.401(c)


Related Design JTIs: 1. Check that the operator’s training manual specifies that each

instructor and each supervisor, who is responsible for a particular ground training subject, course of training, or competence check under 14 CFR part 121 to certify as part of the crewmember's (flight



attendant's) records as to the proficiency and knowledge of the flight attendant concerned upon completion of that training or check.

Sources: 121.135(a)(1); 121.401(c)

1.21 Does the training program provide:

Instruction in emergency medical event procedures, including coordination among crewmembers;

Instruction in the location, function, and intended operation of emergency medical equipment;

Instruction to familiarize crewmembers with the content of the emergency medical kit;

Instruction and performance drills in the proper use of automated external defibrillators, if applicable; and

Instruction and performance drills in cardipulmonary resuscitation?

Yes

No, Explain

Not Applicable

Note(s): The crewmember instruction, performance drills, and recurrent training required under this section are not required to be equivalent to the expert level of proficiency attained by professional emergency medical personnel.


SRRs: 121.805(b)(1); 121.805(b)(2); 121.805(b)(3); 121.805(b)(4); 121.805(b)(5)(i); 121.805(b)(5)(ii); 121.805(c)


1.22 Does recurrent training include performance drills in the proper use of automated external defibrillators and in cardiopulmonary resuscitation at least once every 24 months?

Yes

No, Explain

Not Applicable

Note(s): The performance drills are not required to be equivalent to the expert level of proficiency attained by professional emergency medical personnel.


SRRs: 121.805(b)(5)(iii)


1.23 Do procedures ensure that flight attendants complete at least 5 hours of operating experience (OE) on the type of airplane they are to serve during which they are required to perform assigned duties under the supervision of a 14 CFR part 121 qualified flight attendant supervisor, who personally observe that performance?

Yes

No, Explain

Not Applicable

Note(s): OE is not required for a flight attendant who has previously acquired experience on any large passenger-carrying airplane of the same group, if the operator shows that the flight attendant has received sufficient ground training for the airplane in which he/she is to serve. Flight attendants receiving OE may not be assigned as a required crewmember. Flight attendants having satisfactorily completed training time acquired in a full scale (except for length) cabin training device of the type airplane in which they are to serve may substitute this time for 50 percent of the required hours.




SRRs: 121.434(e)


1.24 Do the procedures comply with Title VIII, Section 814, of the Vision 100-Century of Aviation Reauthorization Act of the 108th Congress of the United States regarding flight attendant certificates of demonstrated proficiency?

Yes

No, Explain

Note(s): Any person who may serve as a flight attendant aboard the operator's aircraft must hold a Certificate Of Demonstrated Proficiency (certificate) issued by the FAA.


SRRs: P.L. 108.-176


1.25 Does the operator’s training program meet the intent of FAA Order 8900.1, Volume 3, Chapter 19, Section 2?

Yes

No, Explain



Related Design JTIs: 1. Check that the operator's training program has: 1) Outlines in the

curriculum segments that contain the specific training modules and the amount of time allocated for each curriculum segment; 2) Courseware that is consistent with the curriculum outline; 3) Information that the training environment is to be conducive to effective learning; and 4) Testing and checking standards that are used to determine when a desired level of knowledge and skill has been acquired.

Sources: FAA Order 8900.1, Volume 3, Chapter 19, Section 2, Table 3-38

2. Check that the operator's approved training program curriculum does not have an expiration date that exceeds 24 months from the date of initial approval; and specifies that personnel will evaluate and adjust training methods as needed.

Sources: FAA Order 8900.1, Volume 3, Chapter 19, Section 2, Paragraphs 3-1105 and 3-1108


Yes

No, Explain



Related Design JTIs: 1. Check that the operator has Employee Assistance Program (EAP)

training and that the EAP training hours are listed on the operator's basic indoctrination and recurrent curriculum segment outline when credited for the respective curriculum programmed hours.

Sources: FAA Order 8900.1, Volume 3, Chapter 19, Section 3,



Paragraph 3-1148A


Yes

No, Explain



Related Design JTIs: 1. Check that the operator's training program specifies that hands-on

emergency drill training such as emergency exits and passenger oxygen systems should be conducted in either a static aircraft, in an approved cabin mock-up training device, or by use of an approved exit mock-up training device.

Sources: FAA Order 8900.1, Volume 3, Chapter 19, Section 4, Paragraph 3-1179

2. Check that the operator specifies that when used in emergency drill training, cabin and exit mock-up training devices should: 1) Include operational doors, window exits, slides, rafts, and other equipment as applicable; 2) Be representative of the operator's aircraft with the appropriate equipment installed; and 3) be full-scale except for length.


3. Check that the operator's instructions and information regarding cabin and exit mock-up training devices state that: 1) The forces required to open the exit mock-ups should duplicate those of normal and emergency conditions with slides/slide rafts installed, as applicable; and 2) The mechanisms and instructions that are required to operate the exits, must be representative of the operator's aircraft.



Yes

No, Explain




1. Check that the operator's information, for the purposes of

standardization, defines air transportation ground instructors and air transportation supervisors (who teach and check under 14 CFR Part 121 programs), as listed in FAA Order 8900.1.


2. Check that the operator defines their air transportation ground instructors as a persons selected by the operator who: 1) Have the appropriate knowledge, experience, training, and demonstrated ability



to instruct flight attendants in curriculum segments; and 2) Are qualified by the operator to conduct competency checks for flight attendants.


3. Check that the operator specifies that a program to train and qualify flight attendant supervisors must be established and maintained.


4. Check that the operator specifies that only authorized flight attendant supervisors conduct required competency checks.


5. Check that the operator specifies that flight attendant supervisors, in order to qualify as an air transportation supervisor, must (themselves) complete the appropriate training curriculum and the required competency check, and complete the required recurrent training curriculum in order to maintain that qualification.



Yes

No, Explain



Related Design JTIs: 1. The operator's qualification curriculum segment must contain a

competency check module and an operating experience module.


2. Check that the operator's flight attendant training program contains initial new-hire, transition, recurrent, and requalification, as applicable, in the categories of training.


3. Check that the operator's flight attendant training program has initial new-hire training for personnel who have had no previous fight attendant duty position experience.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 1, Paragraph 3-1727A

4. The operator may limit initial new-hire training to one specific aircraft type; or, when initial new hire flight attendant training curriculum



encompasses all aircraft in the operator's fleet, it must contain both general curriculum segments and aircraft specific curriculum segments.


5. Check that the operator specifies that: 1) Transition training is designed for a flight attendant (F/A) who has been previously trained and qualified on a specific aircraft type and is now qualifying on another aircraft type; 2) Recurrent training is designed for a F/A who has been trained and qualified by the operator, and who must receive recurring training and a competency check with the appropriate eligibility period to maintain currency; and 3) Requalification training is designed for a F/A who has been trained and qualified by the operator, but who has become unqualified to serve due to lack of recurrent training or a competency check within the appropriate eligibility period.


6. Check that the operator’s information regarding curriculums states: 1) Only the curriculums used are required to be developed and maintained; and 2) Each person required to train under a curriculum, must complete that curriculum in its entirety, in order to qualify to serve in the specified aircraft type in revenue service.


1.30 Does the operator's training program meet the intent of FAA Order 8900.1, Volume 3, Chapter 23, Section 2?

Yes

No, Explain



Related Design JTIs: 1. Check that the operator's information regarding basic indoctrination

and/or recurrent training states that it has a reduction in the number of hours, if applicable.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 2, Figure 3-107


Yes

No, Explain



Related Design JTIs: 1. Check that the operator's information regarding basic indoctrination

training states that the training is the basis for subsequent flight attendant training.




2. Check that the operator's information regarding when there is required training that a new hire flight attendant must be given that does not fit the criteria for general emergency training or aircraft ground training, that this training may be credited toward the 40 hour requirement for the basic indoctrination segment.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 3, Paragraph 3-1766C

3. Check that the operator’s information regarding basic indoctrination curriculum states that: 1) Segments are divided into operator-specific and flight attendant-specific training areas; 2) The operator-specific module segment includes the appropriate provisions of the FARs and operator’s manual; and 3) The flight attendant specific module includes duties and responsibilities of crewmembers.


4. Check that the operator's information states that training modules may be included in more than one curriculum segment, however that training module must be placed in the curriculum segment as designated in the FAA Order 8900.1.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 3, Paragraph 3-1767B

5. Check that the operator has instruction and information that the flight attendants know and understand the FAR's in relationship with company policy.


6. Check that the operator’s information in the operator-specific training module states that flight attendants (F/As) receive instruction on: 1) The operator's scope of operation and administrative practices as applicable to F/A assignments and duties; 2) Appropriate provisions of the FARs, applicable regulations, and other guidance materials; 3) Operator policies and procedures; and 4) The flight attendant manual and appropriate portions of the operator's General Operating Manual.


7. Check that the operator’s information in the operator-specific flight attendant training modules states that flight attendants receive instruction on: 1) Company orientation with an overview of their type and scope of operations conducted; 2) Company structure including management organization, route structure, fleet composition (size/type), facility locations; 3) The Federal Aviation Administration including Regulatory function; overview of appropriate provisions of FARs, including Parts 91 and 121, and applicable guidance materials; and 4) Other Regulatory Agencies interfacing with civil aviation.



Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 3, Para 3-1769B

8. Check that the operator-specific training module states that the flight attendants (F/As) receive instruction on operational policies and regulations relating to F/A activities including: 1) Authority of PIC/chain of command; 2) Cockpit Credential requirements, locking cockpit door, sterile cockpit procedures; 3) Required number of F/As, substitutes at intermediate stops; 4) Taxi requirements; 5) Passenger briefings and demonstrations, including those who require special assistance; 6) Carry-on baggage requirements, including cargo carried in passenger compartment, stowage of canes/crutches, and crew bags; 7) Exit seating requirements; 8) Identification and stowage of hazardous materials; 9) Alcoholic beverages; 10) Fueling with passengers on board; 11) Electronic devices; 12) Carriage of pets and service animals; 13) Stowage of service items including galley equipment and compartment restraints; 14) F/A jumpseat; 15) Passenger seating and infant/child restraint requirements; 16) Placards/signs; 17) Compliance with seatbelt and no smoking signs, and smoking regulations; 18) Cockpit to cabin signals; 19) Serving food to flight crewmembers; and 20) MEL provisions, preflight policies and reporting mechanical irregularities.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 3, Paragraph 3-1769B3

9. Check that the operator-specific training module states that the flight attendants (F/As) receive instruction in passenger handling policies and regulations relating to F/A activities: 1) Passenger acceptance/refusal policies including those requiring special assistance; 2) Armed passengers, prisoners with escorts, couriers and unauthorized persons; 3) Passengers who carry oxygen for personal use, and oxygen administration inflight; 4) Serious illness or injury and apparent death inflight; 5) Apprehensive and problem passengers such as those who appear to be emotionally disturbed, appear to be under the influence of alcoholic beverages and narcotic drugs; 6) Passengers who abuse F/As, who interfere with a crewmember in the performance of duties, who smoke in lavatories, who refuse to follow safety instructions of crewmembers, and who do not comply with FARs; 7) Special needs passengers such as infants, children, unaccompanied minors, elderly, obese, pregnant, and non-English speakers.


10. Check that the operator-specific training module states that the flight attendants (F/As) receive instruction in the F/A manual organization including: 1)An overview of manual sections; 2) Correlation of manual sections to F/A training program; 3) Reference and revision systems; 4)Distribution system.


11. Check that the operator-specific training module states that flight attendants (F/As) receive instruction of the F/A manual requirements including: 1) F/A responsibilities for carriage of manual when



performing assigned duties and maintaining its currency; and 2) Importance of standardization of procedures and communication signals between flight crewmembers and F/As.


12. Check that the operator-specific training module states that flight attendants (F/As) receive instruction on: 1) The General Operating Manual including organization and familiarity with portions applicable to F/As; 2) Company administrative practices including required documentation; scheduling; and inner company communications; and 3) Basic aircraft and aviation familiarization.


13. Check that the operator-specific training module states that flight attendants (F/As) receive instruction in: 1) F/A requirements and standards; and 2) Crewmember flight duties and responsibilities for each phase of flight.


14. Check that the operator’s flight attendant-specific training module states that flight attendants (F/As) receive instruction on: 1) General aircraft and aviation orientation, limited to F/A cabin safety needs in relation to the operator's specific operation; 2) Aircraft familiarization including basic aircraft description, terminology, and basic aircraft components; 3) Cockpit and cabin configurations; 4) Appropriate cabin systems; 4) Effect of weight and balance on passenger seating; and 5) Recognition of unusual aircraft functioning.


15. Check that the operator’s flight attendant-specific training module states that flight attendants (F/As) receive instruction on: 1) Weather conditions, clear air turbulence, cloud penetration, thunderstorms and winter operations; 2) Time conversion, 24-hour clock, time zones, Greenwich Mean Time and International Date Line; and 3) Aviation terminology including flight and ground operations and airport designators.


16. Check that the operator’s flight attendant-specific training module states that flight attendants (F/As) receive instruction on: 1) F/A requirements and standards, company required equipment, and F/A manual responsibilities; 2) Required documents, immunizations, and duties; 3) Training and qualification requirements, recurrent training, performance checks, and competency checks; 4) Rules on crewmember alcoholic beverage consumption and use of narcotics.




17. Check that the operator’s flight attendant-specific training module

states that flight attendants (F/As) receive instruction on: 1) Crew communication, coordination, the importance and content of crew briefing; 2) Flight familiarization, takeoffs and landings; 3) Inflight communications and post-flight debriefing; 4) Crewmember team concept, standardization of procedures and signals between cockpit and crew, and preflight responsibilities; 5) Chime signals, signal for evacuation, and for sterile cockpit; 6) Security procedures, procedures for initiation of evacuation, for notification of emergency, and cockpit emergency assignments; 7) Procedures for notifying cockpit all passengers seated prior to aircraft movement; and 8) Positioning of cockpit door prior to takeoff, for F/A entry to cockpit, and signal for F/As to be seated prior to takeoff.


18. Check that the operator’s flight attendant-specific training module states that flight attendants receive instruction on: 1) Routine flight duties, authority of crew, duty positions, crewmember duties and responsibilities specific to each position per phase of flight such as emergency equipment preflight and passenger boarding responsibilities; 2) Review of FARs and company policies on cabin safety; 3) Awareness of interior and exterior safety hazards; 4) Content of all passenger briefings; and 5) Special flight situations, procedures for delayed flights, spoiled food, passenger complaints, and damaged personal effects.


19. Check that the operator’s program specifies that: 1) An instructor or supervisor must certify that a student that has completed a curriculum segment; and 2) Basic indoctrination training program hours should exceed the 40-hour minimum requirement for a complex type of operation and aircraft.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 3, Paragraphs 3-1771, and 3-1772


Yes

No, Explain



Related Design JTIs: 1. Check that the operator specifies that: 1) Required emergency

training may be divided into "general" emergency training and "aircraft-specific" emergency training; and 2) When initial new-hire training does not cover all makes and models of aircraft in the operator's fleet, the flight attendant general emergency training curriculum segment must be duplicated for each specific aircraft type.




2. Check that the operator states that general emergency training is

required in the initial new-hire, recurrent, and requalification categories of training.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraph 3-1791C1

3. Check that the operator specifies that the flight attendant general emergency training curriculum segment: 1) Provides realistic environments for wet ditching training and drills using their aircraft flotation devices; 2) Fully integrates situational awareness into wet ditching, emergency equipment and drill training; 3) Emphasizes inadvertent water impact accidents (ditching), occurring with little of no warning; and 4) Includes water landing even when not certified for overwater type operations.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraphs 3-1791D2 and 3-1791D3

4. Check that the operator's flight attendant general emergency training curriculum segment states the value of joint pilot and flight attendant CRM and evacuation training, as applicable.


5. Check that the operator’s fight attendant general emergency training states: 1) Flightcrew and flight attendant training departments coordinate to ensure standardization of emergency evacuation procedures; 2) Joint flight crew and flight attendant emergency evacuation and ditching drills will be performed together, when possible; and 3) The training addresses the roles of other crewmembers during emergency evacuation and ditching drills.


6. Check that the operator's general emergency training curriculum has the distinct subject areas that include emergency equipment, emergency situation, and emergency drill training.


7. Check that the operator’s information specifies that: 1) Emergency equipment curriculum segment training module consists of individual instruction, demonstration and practice in the functions and operation of emergency equipment; 2) Emergency situation curriculum segment training module consists of instruction in the factors involved and the procedures to be followed when an emergency situation occurs; and 3) Emergency drill curriculum segment training module provides an opportunity for flight attendants to perform emergency procedures with hands-on practice in the actual operation of emergency equipment.




8. Check that the operator’s emergency equipment, situation, and drill

training modules include instruction on additional: 1) Emergency equipment located on the operator's aircraft; 2) Unusual situations, which could result in an emergency; and 3) Emergency drills as they deem necessary.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraphs 3-1797, 3-1798, and 3-1801.

9. Check that the operator's information regarding simulated emergency situations includes the use of training aids, if applicable.


10. Check that the operator’s emergency drill situation training includes: 1) The performance of after-impact commands and actions while opening an emergency exit and directing the evacuation of passengers; and 2) Slide evacuation commands that are consistent with the intent to have passengers get out of the aircraft as quickly and safely as possible.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraphs 3-1793D and 3-1794C

11. Check that the operator, for each training module outline, provides at least a descriptive title of the training module and a list of the related elements or events that are to be presented during instruction on the module.


12. Check that the operator's general emergency training modules which are required for general emergency training are included in the general emergency training curriculum segment outline and are counted toward the hour requirement for this curriculum segment.


13. Check that the operator’s emergency equipment training module: 1) Provides for the demonstration of emergency equipment that duplicates the specifications of the emergency equipment on the actual aircraft; and 2) Addresses any pertinent information, which qualifies and is related to the function of a piece of emergency equipment


14. Check that the operator’s emergency equipment training modules ensure that the flight attendants have knowledge of and the ability to use: 1) The proper preflight techniques; and 2) The procedures to which are to be used if equipment fails to meet preflight requirements.




Paragraph 3-1797A

15. Check that the operator's emergency equipment training modules ensure that the flight attendants have the knowledge of and the ability to: 1) Use methods for removing equipment from securing devices; 2) Use methods for properly securing equipment; 3) Operate equipment including awareness of operational limitations; 4) Fulfill the function of equipment including operations under adverse conditions; and 5) Check the position of the door handles periodically during the flight when serving on unpressurized aircraft .


16. Check that the operator’s general emergency equipment training module contains instruction as applicable on: 1) Preflight of ditching equipment, inspection tag, dates; pressures, accessibility, and integrity of casings; 2) Life preservers, removal function, donning, inflation, activation/deactivation of locator light, donning an adult vest on a small child or infant, and special needs use; and 3) Flotation seat cushion removal, function, donning, and swimming techniques.


17. Check that the operator’s general emergency equipment training module contains instruction as applicable on: 1) Liferaft removal, handling, positioning, lanyard attachment, launching under adverse conditions, inflation, detachment from aircraft, and boarding techniques; 2) Slideraft, deployment, inflation, detachment from aircraft, moving from door to door, and boarding techniques; and 3) Slide deployment, inflation, detachment from aircraft for use as a flotation device, and boarding techniques.


18. Check that the operator’s general emergency equipment training module contains instruction as applicable on: 1) The function and use of the raft survival equipment, canopy and survival kit; and 2) The removal, function, use and operation of the megaphone, flashlights, emergency lights, emergency locator transmitters, and first aid kits used during a ditching.


19. Check that the operator’s general emergency equipment training module contains instruction on the following during ground evacuation: 1) Preflight of inspection tags, seals, dates, operable/pressures, security, and accessibility of evacuation equipment; 2) Window exit escape rope removal, function and use; 3) Slide or slideraft deployment, inflation, sliding techniques with use under adverse conditions; and 4) Removal, function, use, and operation of megaphones, flashlights, emergency lights, emergency locator and transmitters used during ground evacuation.




Paragraph 3-1797B2

20. Check that the operator’s general emergency equipment training module contains instruction on first aid equipment and the emergency medical kit, including: 1) Preflight of inspection tags, dates, integrity of casing, and accessibility; and 2) Removal, use of contents, and reporting requirements, as required.


21. Check that the operator’s general emergency equipment training module contains instruction on, as applicable: 1) Preflight of the portable oxygen systems (Oxygen Bottles, Chemical Oxygen Generators, PBE), inspection tags, dates, seals, pressures, integrity of tubing/masks, casings, or smoke hoods, security, and accessibility; 2) Removal, handling, function, operation, donning, activation, and cautions, on portable oxygen devices/masks, (Oxygen Bottles and Chemical Oxygen Generators); and 3) Procedures for administering oxygen to self, to passengers, and to persons with special oxygen needs, and methods of securing an oxygen device while administering oxygen.


22. Check that the operator’s general emergency equipment training module contains instruction on: 1) PBE removal, function, limitations, operation, donning, activation, and cautions; 2) PBE use with fire extinguisher in a firefighting situation, methods of maneuvering in limited space with reduced visibility and utilization of communications system; and 3) Passenger-supplied oxygen including function, operation and requirements for carriage, if applicable.


23. Check that the operator’s general emergency equipment training module contains instruction on: 1) Firefighting equipment, inspection tags, dates, seals, proper charge levels, properly serviced, security of mounting, and accessibility during preflight; 2) Individual extinguishers, removal, function, cautions, operation, and operating techniques; and 3) Classes of fires, appropriate extinguisher and specific firefighting techniques.


24. Check that operator’s general emergency equipment training module contains instruction on, as applicable: 1) PBE and smoke goggles, donning and use; and 2) Lavatory equipment, integrity of trash container, spring-loaded doors, smoke alarms, fire extinguishers, and placards.


25. Check that the general emergency equipment training module



contains instruction on emergency exits with slides/sliderafts including: 1) Doors seals integrity, condition of girt bar and brackets, connections, pressure indicators, engaging/disengaging mechanism, markings and placards, door opening controls, signs, lights, and assist handles during preflight; and 2) Function, operation under adverse conditions, impact of wind, weather, and fire on slides.


26. Check that the operator’s general emergency equipment training module contains instruction on window exits including: 1) Preflight, window seals, window opening controls, markings, placards, signs, lights, and tactile indicators for non-visual conditions; and 2) Function, operation and positioning, including under adverse conditions.


27. Check that the operator’s general emergency equipment training module contains instruction on emergency exits without slides including: 1) Preflight, door seals, door opening controls, markings, placards, signs, lights, and assist handles; and 2) Function and operation under adverse conditions.


28. Check that the operator’s general emergency equipment training module contains instruction on the: 1) Preflight of additional emergency equipment for integrity and accessibility; and 2) Function and use of that additional equipment, key(s), demo equipment, CPR equipment, seatbelt extensions, and lavatory smoke detectors.


29. Check that the operator’s emergency situation curriculum segment training module consists of: 1) Individual instruction; 2) Demonstration, and 3) Practice in the handling of emergency situations common to all aircraft that the student is qualifying for.


30. Check that the operator’s general emergency situation training module ensures flight attendant: 1) Knowledge of crew coordination, emergency procedures, and equipment; 2) Knowledge of each crewmembers emergency procedures, signals, and safety-related duties; 3) Ability to recognize an emergency situation and select appropriate procedures; 4) Ability to assume decisive leadership in the event flight crewmembers are incapacitated or unable to participate; and 5) Knowledge of requirements for reporting accidents.




31. Check that the operator’s general emergency situation training module contains instruction in: 1) Types of emergencies; 2) Need for standardization of procedures between crewmembers; 3) Crew coordination and communication, team responsibilities, assertive command and control response initiation, passenger behavior, and management.


32. Check that the operator’s general emergency situation training module contains instruction in: 1) Characteristics of an aircraft fire, flash-over/time element, toxic fumes/chemical irritants, review of function/use of firefighting equipment, firefighting techniques, special factors, cabin material flammability, toxicity, confined space, and cabin ventilation; 2) Fire prevention, F/A readiness, cabin checks, stowage of articles, lavatory checks, condition of trash container, spring-loaded door, smoke detectors, fire extinguishers, galley checks, ovens and electrical equipment, enforcement of smoking regulations, and procedures for use of circuit breakers.


33. Check that the operator’s general emergency situation training module contains instruction in: 1) Basic firefighting procedures, flight crewmember notification, source identification, firefighting and crew coordination, proper use of PBE, effective use of aircraft communication systems, methods of gaining access to a fire source, smoke control and removal procedures; and 2) Extinguishing cabin fires, crew coordination, team response, procedures for extinguishing fires in lavatories, galleys/lower-lobe galleys, ovens, volatile fuel vapors, light ballasts, cabin furnishings, stowage bins, trash containers, and clothing.


34. Check that the operator’s general emergency situation training module contains instruction in: 1) External fires on ground, crew coordination, F/As role for exterior aircraft, APU, jetway, and ramp fires; and 2) Electrical equipment and circuit breakers, procedures for circuit breaker use in galleys, service centers, lifts, lavatories, and movie screens.


35. Check that the operator’s general emergency situation training module contains instruction in the basic practices of ditching including: 1) Description of ditching and unanticipated water landings (prior to/after impact), crew notification, time before touchdown, type of landing, protective brace position signal, crew coordination, cabin/ passenger preparation, briefings, helper briefing, protective brace positions, and F/A protective brace positions (forward-facing jumpseat-head forward, aft-facing jumpseat--head back); and 2) Impact on water, assessing conditions, commands, opening primary/secondary exits, use of flotation devices, evacuation at



overwing exits, use of escape ropes, redirection techniques, evacuating persons needing assistance, and passenger control.


36. Check that the operator’s general emergency situation training module contains instruction in both unanticipated and anticipated ditchings: 1) Prior to impact, F/A readiness, brace positions, and commanding passengers to assume brace positions; and 2) After impact, assessing conditions, crew coordination, releasing F/A seatbelts, ensuring activation of emergency lights, commanding passengers to release seatbelts, assessing exits, redirection techniques, opening exits, deploying sliderafts or launching rafts, commanding helpers to assist and passengers to evacuate at exit, inflate life vests, and board sliderafts or rafts, assisting incapacitated passengers/crewmembers, and removing appropriate emergency equipment from aircraft.


37. Check that the operator’s general emergency situation training module contains instruction in: 1) Evacuation techniques during ditching, aircraft flotation characteristics, adverse conditions; assisting handicapped, directing passenger flow, and boarding rafts; and 2) Survival at sea after a ditching including raft management, basic survival procedures in a raft environment and signaling.


38. Check that the operator’s general emergency situation training module contains instruction in basic practices of ground evacuation including description of both unanticipated and anticipated evacuations, including: 1) Prior to impact - Crew notification, time before touchdown, type of landing, protective brace position signal, crew coordination, cabin preparation, passenger preparation, passenger briefings, helper briefings, passenger and F/A protective brace positions (forward-facing jumpseat-head forward, aft-facing jumpseat--head back); and 2) After impact - Post-crash fire, assessing conditions, initiation of evacuation, commands, opening primary/secondary exits, evacuation at overwing exits, use of escape ropes, redirection techniques, evacuating persons who need assistance, and passenger control.


39. Check that the operator’s general emergency situation training module contains instruction on: 1) Unanticipated ground evacuation prior to impact, F/A readiness, assuming protective positions, and commanding passengers to assume protective positions; and 2) Anticipated ground evacuation prior to impact, crew notification and coordination, passenger briefing and preparation, cabin preparation, helper briefings, assuming protective positions, and F/A review of evacuation duties.




40. Check that the operator’s general emergency situation training module contains instruction on unanticipated and anticipated ground evacuation after impact, assessing conditions, crew coordination, releasing F/A seatbelts, activation of emergency lights, evacuation decision, signal to evacuate or not to evacuate, initiation of evacuation, commanding passengers to release seatbelts and evacuate, assessing exits, redirection techniques, opening exits, deploying slides, commanding both helpers to assist and passengers to evacuate at exit, run away from aircraft, assisting incapacitated passengers and crewmembers and removing appropriate emergency equipment from aircraft.


41. Check that the operator’s general emergency situation training module contains instruction on: 1) Ground evacuation techniques, aircraft landing attitudes, adverse conditions; assisting handicapped; directing passenger flow; and slide egress; 2) The F/A’s role in post crash rescue; and 3) Survival in uninhabited area after ground evacuation, group management and basic survival procedures on land.


42. Check that the operator’s general emergency situation training module contains instruction on unwarranted ground evacuation including: 1) Passenger-initiated, crew initiated, flight attendant readiness, and assessing the situation; 2) Crew coordination and method of communicating that an unwarranted evacuation is in progress; and 3) Stopping the unwarranted ground evacuation commands and actions.


43. Check that the operator’s general emergency situation training module contains instruction on: 1) General principles of illness or injury, effects of aircraft environment, crew medical responsibilities, crew coordination and flight crew notification, requesting/verification of medically qualified personnel, rules for administering medication, documentation, written reports, ground-to-air assistance, and removal of ill or injured passengers; and 2) Inflight medical emergencies/incidents, illness/injury symptom recognition, examination, obtaining medical history, assessment of passenger within aircraft limitations, appropriate medical treatments, crewmember incapacitation, apparent death inflight, review of contents/use of first aid equipment.


44. Check that the operator’s general emergency situation training module contains instruction on these abnormal situations including



crew coordination and recommended procedures: 1) Passenger abuse of F/A; 2) Passengers who appear to be under the influence of intoxicating substances; and 3) Passengers who may jeopardize aircraft or passenger safety.


45. Check that the operator’s general emergency situation training module contains instruction on: 1) Hijacking situations, specific company procedures, reinforcement of security training procedures and methods of communicating with other crewmembers when hijacking is threatened or in progress; and 2) Bomb threat situations, specific company security procedures, procedures for crew coordination, bomb search, bomb handling and stabilization procedures for each aircraft.


46. Check that the operator’s general emergency situation training module contains instruction, including crew coordination procedures and appropriate actions, on: 1) Turbulence, basic actions, flight crewmember notification and communication procedures for securing passengers, crewmembers, cabin, galleys, and serving carts; 2) Anticipated or unanticipated mild turbulence; and 3) Anticipated or unanticipated severe turbulence.


47. Check that the operator's general emergency situation training module contains instruction in other unusual situations including but not limited to F/A readiness during blown tires, passenger briefings and F/A actions during incidents of condensation, engine shutdown, engine/APU torching and fuel dumping, readiness during incidents of rejected landing/missed approach/rejected takeoff, and immediate actions during incidents of malfunction of lift safety interlock system.


48. Check that the operator’s general emergency situation training module contains instruction on previous aircraft accidents/incidents including: 1) Types and major causes of accidents, NTSB recommendations, survivability factors; 2) Crewmember and passenger preparation for impact, ability of aircraft to withstand impact, ability of crewmembers to perform assigned duties after impact, with emphasis on crew coordination/communication; and 3) Coping with aftermath survival.


49. Check that the operator’s general emergency situation training module contains instruction on: 1) Procedures to encourage communication from the flight crew to the F/As regarding possibility of evacuation; 2) Procedures to ensure passengers are provided with



precautionary briefing when flight crews anticipate evacuation; 3) Procedures designed to accommodate abbreviated timeframes for cabin preparation in planned evacuation and ditching; and 4) Allowing the opportunity for F/As to practice reduced timeframes.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraph 3-1798B13b

50. Check that the operator’s general emergency situation training module contains instruction on procedures that give the F/As s clear direction for handling of carry on baggage during an evacuation including practice during evacuation drills.


51. Check that the operator’s general emergency drill training module specifies that: 1) The objective is to train each F/A to proficiency by reinforcing the concepts developed in the instruction phase of emergency training; and 2) The equipment must have the identical dimensions, weight, forces, and specifications.


52. Check that the operator’s training criteria states that emergency drill training ensures F/As obtain proficiency in emergency situations and have the ability to: 1) Correctly preflight and prepare emergency/safety equipment for each type of aircraft, as assigned; 2) Identify type of emergency and correctly use appropriate emergency equipment; 3) Exercise good judgment in assessing emergency situation; 4) Implement appropriate emergency procedures and coordinate actions/signals with other crewmembers; 5) Operate emergency/safety equipment for each type of aircraft; and 6) Communicate effectively with crewmembers/passengers in an emergency situation.


53. Check that operator’s PBE fire fighting drill requires the F/A while wearing the PBE and fighting the actual fire has the ability to: 1) Locate source of fire or smoke; 2) Implement procedures for effective crew coordination/communication including notification of flight crewmembers; 3) Identify class of fire, select the appropriate extinguisher; and properly remove extinguisher from securing device; 4) Prepare extinguisher for use, operate and discharge extinguisher properly; utilize correct firefighting techniques for type of fire; and 5) Completely extinguish the fire.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraph 3-1801A1

54. Check that operator’s PBE fire fighting drill requires the F/A, while donning and activating the PBE, to have the ability to maneuver, in limited space, with reduced visibility, and effectively use the aircraft's communication system.




55. Check that operator specifies that during the emergency evacuation drill the flight attendant: 1) Prior to impact, has the ability to recognize and evaluate the emergency, assume appropriate protective position, and command passengers to assume protective position; and 2) After impact, has the ability to implement crew coordination to release seatbelt; ensure activation of emergency lights, assess aircraft conditions, initiate evacuation (signal or decision), command passengers to release seatbelts and evacuate, assess exit and redirect, if necessary; to open exit, deploying slides and commanding helpers to assist; to command passengers to evacuate at exit and run away from aircraft.


56. Check that operator specifies that during the emergency evacuation drill the flight attendant has the ability to: 1) Correctly jump on to the slide, maintain correct body position while sliding, land on feet and run away from aircraft; and 2) Be aware of methods for assisting special need passengers, handicapped, elderly, and persons in a state of panic.


57. Check that the operator’s emergency exit drill specifies that each student must demonstrate the ability to: 1) Open exit in normal mode properly by disarming door manually or automatically, verify girt bar disengagement, assume correct body position, use door controls correctly, secure exit in open and locked position and secure safety strap; and 2) Close exit properly in normal mode by removing safety strap, release locking mechanism, assume correct body position, use door controls correctly and secure exit in closed/locked position.

Sources: FAA Order 8900.1, Volume 3, CXhapter 23, Section 4, Paragraph 3-1801B1

58. Check that the operator’s emergency exit drill specifies that each student must demonstrate the ability to: 1) Properly place door exit in emergency mode, checking the threshold is free of debris while arming door manually or automatically and verifying girt bar engagement; 2) Properly open each type of door exit in emergency mode with correct body protective position, correct use of door controls, ensuring open/locked position, and use manual slide inflation system to accomplish slide or slide/raft inflation; and 3) Properly open each type of window exit, assuming correct body protective position, correct use of controls, safe window placement, removal of escape ropes.


59. Check that the operator’s hand fire extinguisher drill specifies that each student must: 1) Actually operate and discharge, and correctly preflight (when duties require) each type of installed hand fire



extinguisher; 2) Implement appropriate firefighting procedures, locate fire/smoke source, identify class of fire, select appropriate extinguisher, remove from device, prepare for use, and utilize correct firefighting techniques for type of fire; and 3) Demonstrate the ability to implement effective crew coordination/communication procedures, and notification of flight crewmembers.


60. Check that the operator's emergency oxygen system drill requires that each student must operate each type of emergency oxygen system during an emergency oxygen system drill, including PBE.


61. Check that the operator’s emergency oxygen system drill requires that each student must demonstrate the ability to: 1) Correctly preflight (if required duty),and operate portable oxygen bottles, masks, tubing, preflight and verbally demonstrate operation of chemical oxygen generators, administer oxygen; 2) Properly remove portable oxygen bottle from device, prepare for use, operate oxygen device, donning and activation, administer oxygen to self, passengers, persons with special oxygen needs, and utilize effective crew coordination/communication; 3) Preflight PBE (if required), put on equipment, actually activate equipment, maneuver in limited space with reduced visibility, and utilize the aircraft's communication system for effective crew coordination; 4) Manually open each type of aircraft oxygen system's compartments, deploy oxygen masks, identify compartments with extra masks, implement immediate decompression procedures and reset.


62. Check that the operator’s aircraft-specific emergency assignments and procedures training module includes crewmember decompression procedures for aircraft with disabled lavatory oxygen generators. Procedures should require special attention by flight attendants to lavatory occupants.

Sources: 121.1500

63. Check that the operator's flotation device drill requires that each student must put on, use and inflate (as applicable) each type of individual flotation device.


64. Check that the operator’s flotation device drill requires that each student must have the ability to: 1) Correctly preflight (if required duty) each type of flotation device; 2) Locate the life vest, remove from packaging, properly put on, inflate (automatically and manually), activate/deactivate locator light, put on a small child/infant, instruct children, non swimmers, handicapped, and elderly on how to use/when to inflate, and demonstrate swimming techniques with a life



vest; 3) Remove flotation seat cushion, properly use, and demonstrate swimming techniques using a seat cushion; and 4) Perform the "prior to impact" and "after impact" procedures for a ditching as appropriate to the operation.


65. Check that the operator's ditching drill (if applicable) requires that each student must have the ability to implement crew coordination procedures, including briefing with captain to obtain pertinent ditching information and briefing F/As, coordinate time frame for cabin and passenger preparation.


66. Check that the operator’s ditching drill (if applicable) requires that each student must have the ability to: 1) Adequately brief passengers on the removal of restrictive personal articles, removal/donning/inflation of life vests, seat and tray table positioning, stowage of carry-ons, securing/release of seatbelts, brace positions, location of exits, location and boarding of rafts, and helper briefings; 2) Ensure all passenger briefing procedures are implemented properly, cabin is prepared, securing of carry-on baggage, lavatories, and galleys; and 3) Assess conditions when launching sliderafts/rafts, remove, position, attach to aircraft, inflate rafts, use escape ropes at overwing exits, command helpers to assist, use slides/seat cushions as flotation devices, and remove emergency equipment from aircraft.


67. Check that the operator’s ditching drill (if applicable) requires that each student must have the ability to: 1) Command passengers to exit aircraft, inflate life vests, board rafts properly, initiate raft management, disconnect rafts from aircraft, apply immediate first aid, rescue persons in water, salvage floating rations/equipment, deploy sea anchor, tie rafts together, activate emergency locator transmitter, initiate basic survival procedures, remove and utilizing survival kit items, repair and maintain raft, ensure protection from exposure, erect canopy, communicate location, provide continued first aid, and sustenance; and 2) Use heaving line to rescue persons in water, tie sliderafts or rafts together, use life line on edge of slideraft/raft as a handhold and to secure survival kit items.


68. Check that the operator’s slideraft transfer drill (if applicable) requires that each student must observe: 1) Transfer of each type of slideraft pack from unusable door to a usable door; 2) Crew coordination procedures, assessing conditions to determine usable door, redirecting passengers to usable slideraft, and completing specific steps for slideraft disconnection at unusable door; and 3) Positioning slideraft pack at usable door when installing slideraft at usable door.




Paragraph 3-1801B7

69. Check that the operator’s slide/slideraft deployment, inflation and detachment drill requires each student observe: 1) Deployment, inflation, and detachment of the slide or slideraft pack from the aircraft or training device.


70. Check that the operator’s slide/slideraft deployment, inflation and detachment drill requires that for slides: 1)With quick release handles, each student observe engaging a slide girt bar in floor brackets, opening door and slide deployment verification, inflating slide manually or automatically, and disconnecting slide from aircraft for use as a flotation device; or 2) Without quick release handles, each student observe engaging a slide girt bar in floor brackets, opening of door and verifying slide deployment, disconnecting slide from aircraft; and inflating slide for use as a flotation device.


71. Check that the operator’s emergency evacuation slide drill requires each student observe: 1) Deployment and inflation of an evacuation slide, including participants egressing cabin via evacuation slide; 2) Opening of armed exit with slide/slideraft, including deployment/inflation.; 3) Evacuation of aircraft including commanding the evacuation, having participants egress from aircraft via the evacuation slide and run away a safe distance.


72. Check that the operator’s general emergency training curriculum segment requires that the training is: 1) Contained in the initial new-hire, transition, recurrent and requalification categories of training, as applicable; and 2) Conducted in either a static aircraft, an approved cabin mockup training device, or an approved exit mockup device.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4, Paragraphs 3-1803 and 3-1806

73. Check that the operator specifies that the student's successful completion of the curriculum segment must be certified by an instructor or a supervisor.


74. Check that the operator's general emergency training curriculum includes drills in which F/As: 1) Practice actually opening primary and second choice exits or simulate opening a second choice exit after actually opening primary exit, and demonstrate the skills associated with passenger flow control management; and 2) Evaluate passenger use of exits, direct passengers to another exit to increase the number of passengers evacuating the airplane, continually appraise the condition of exits, and signal/direct passengers to available exits.




Paragraph 3-1802A


Yes

No, Explain



Related Design JTIs: 1. Check that the operator’s aircraft ground training curriculum segment

contains: 1) Training that is appropriate to the operator's type of operation; and 2) General operational subjects and aircraft-specific emergency training modules.


2. Check that the operator’s aircraft ground general operational subject modules consist of: 1) Instruction in a specific aircraft that the crewmember is qualifying for in the operator's fleet; and 2) Information on specific aircraft operational requirements for F/A assigned duties, procedures, crewmember coordination/communication responsibilities during each phase of flight.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Para 3-1828

3. Check that the operator’s aircraft ground training contains: 1) Operational subject modules that include instruction on characteristics/description of the aircraft make, model, type and series as it relates to design, principal dimensions, interior configuration, powerplant, range, speed and altitude; and 2) General operational subjects module that includes instruction on description/location of the flight deck configuration, flight crewmember and observer stations, portable emergency equipment, stowage areas and normal and emergency operation of the cockpit door.


4. Check that the operator’s aircraft ground training contains general operational subjects module includes instruction on: 1) Description/location of cabin configuration, F/A station(s), passenger seating zone and seats, aisles, galley, lavatory, stowage areas, emergency exits, oxygen mask compartments, passenger service units/convenience panels, passenger information signs, required placards, and cargo configurations (combi aircraft); and 2) Description/location, function and operation of galley equipment, ovens, refrigeration units, stowage compartment, latching devices, carts, cart braking and restraining mechanisms, electrical control panels, circuit breakers, water system and shutoff valves, oxygen mask compartments, lower lobe galleys and escape routes, when applicable.




5. Check that the operator’s aircraft ground training contains general operational subjects module includes instruction on: 1) Description/location of lavatory equipment, washbasin, stowage compartments, latching devices, oxygen compartments, passenger info signs, required placards, automatic fire extinguishers, smoke detectors, water shutoff and heater switches/indicators, interior door locking mechanism with signs, exterior door locking and unlocking mechanisms; and 2) Description, location/function of stowage areas, overhead bins, coat closets, stowage compartments, weight restrictions, restraint or latching requirements, and placards.


6. Check that the operator’s aircraft ground training contains general operational subjects module includes instruction on: 1) Procedures for preflight checks of F/A stations, F/A jumpseat automatic seat retraction, jumpseat headrest, and restraint system integrity; 2) Description of the function and operation of restraint system; and 3) Securing restraint system when not in use.


7. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on identification of, functions of, preflight and use of F/A panels including: 1) Controls; 2) Switches; and 3) Indicators.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C2b

8. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on: 1) Description of passenger seats, seat belts, armrests, footrests, seat recline controls, tray tables, service units, location of convenience panels, information signs, placards, entertainment, convenience systems; and 2) Description of function/use of passenger service units/convenience panels, reading lights and switches, gasper outlets, F/A call light indicator and call light switch, NO SMOKING and FASTEN SEATBELT signs, and emergency oxygen outlet.


9. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the description, location, and purpose of: 1) NO SMOKING, FASTEN SEATBELT, LAVATORY OCCUPIED, RETURN TO SEAT, and EXIT signs, including chime indicator; 2) Aircraft markings, interior emergency exit markings for location of each passenger emergency exit, emergency exit operating handle markings, for location of operating handle and instructions for opening exit, emergency equipment markings, equipment and emergency equipment compartment or container markings identifying contents; and 3)



Aircraft placards, for each forward bulkhead stating FASTEN SEAT BELT WHILE SEATED, and placards in each lavatory stating FEDERAL LAW PROVIDES FOR A PENALTY OF UP TO $2,000 FOR TAMPERING WITH THE SMOKE DETECTOR INSTALLED IN THIS LAVATORY


10. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on description and use of: 1) Bassinets/bayonet tables, means of securing while in use, proper stowage when not, applicable restrictions; and 2) Air conditioning and pressurization system, operation of temperature controls, gasper air outlets, and cabin pressurization indicators, and decompression vents if applicable, including location, function and operation.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C2, 3, and 4.

11. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction of description, location, function and operation of: Aircraft communication systems, manual system controls and cabin intercommunication data systems; and 2) Communication call system, call light switches, chime and light indicators when initiated, routine call light identification, emergency call light identification, and resetting procedures for call indicators.


12. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction in the description of the communication interphone system including: 1) Location of handset controls and handset indicators; 2) Function and operation of routine and emergency controls and indicators; and 3) Inoperative interphone procedures.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C4c

13. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the description, function and operation of the communication passenger address system including: 1) Location of handset indicators and microphone controls and indicators; and 2) Passenger address system inoperative procedures.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C4d

14. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the description and location of the lighting and electrical systems including: 1) Interior and exterior lighting; 2) Controls, switches and testing procedures; and 3) Means of access, switches, indication and resetting procedures of circuit breakers.




Paragraph 3-1828C4e

15. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the description and function of the flightcrew and observer oxygen system including: 1) Location of the oxygen regulators and quick donning oxygen masks; 2) Operation of oxygen regulator switches and indicators; 3) Distinction between "on demand" and "under pressure" oxygen flow; and 4) Proper use of oxygen masks.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C4f

16. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the passenger oxygen system including: 1) Each type of oxygen mask and compartment; 2) Instruction on the passenger oxygen system, the location extra oxygen masks; 3) Description and location of oxygen mask compartment door latching indicators; 4) Manual opening of each type of oxygen mask compartment; and 5) Restrictions for repacking oxygen mask compartment.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828C4g

17. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the function of passenger oxygen system including: 1) Automatic and manual means of system activation and indicators of system activation; and 2) Procedures for initiating oxygen flow, properly donning oxygen mask, testing for oxygen flow, resetting oxygen system in the event system is not designed to shut off automatically, and activating aircraft system for first aid oxygen.


18. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the aircraft potable water system including: 1) Location of quantity indicators; 2) Water supply preflight procedures; and 3) Location and operation of individual water shut-off valves.


19. Check that the operator’s aircraft ground training contains general operational subjects module that includes instruction on the description of aircraft entertainment and convenience system including: 1) Location and operation of controls and switches including system indicators; and 2) Instruction in problem identification including probable causes and corrective action procedures.




20. Check that the operator’s aircraft ground training contains a general

operational subjects module on aircraft exits including instruction in description, location and identification of each type of cabin and cockpit exit together with: 1) Type; 2) Number; 3) Function; 4) Dimensions; and 5) Basic components and controls.


21. Check that the operator’s aircraft ground training contains a general operational subjects module on aircraft exits with slides/sliderafts, including instruction on: 1) Preflight identification/function of door opening controls/indicators; 2) Preflight procedures to preflight door seals; 3) Preflight of integrity/condition of girt bar, brackets, slide or slideraft connections, pressure indicators, engaging, disengaging mechanisms, accessible tailcone emergency access handle (as applicable), exit marking, placards, signs, lights and assist handles; 4) Opening exits during normal operations, disarming door manually/automatically, verifying bar disengagement, assuming correct body position, operating door controls correctly, securing exit in open/locked position and securing safety strap, if applicable; and 5) closing exits during normal operations, removing safety strap (if applicable), releasing door latching mechanism, assuming correct body position, using door controls correctly, securing exit in closed and locked position.


22. Check that the operator’s aircraft ground training contains a general operational subjects module on aircraft exits without slides that includes instruction and procedures for: 1) Preflight identification/function of door opening controls and indicators; 2) Preflight for door seal, airstair system (as applicable), exit markings, placards, signs, lights, assist handles; 3) Opening exit during normal operations, assuming correct body position, operating door controls correctly, securing exit in open/locked position, securing safety strap and using airstair system to lower stairs, as applicable; and 4) Closing exit during normal operations, removing safety strap and using airstair system to raise stairs (as applicable), releasing door latching mechanism, assuming correct body position, using door controls correctly, securing exit in closed/locked position.


23. Check that the operator’s aircraft ground training contains a general operational subjects module on aircraft exits that includes instruction and procedures on window exits: 1) Preflight identification/function of window opening controls and indicators; and 2) Preflight for window seals, markings, placards, signs, lights, and tactile indicators for non-visual conditions


24. Check that the operator’s aircraft ground training contains a general



operational subjects module on crewmember communication/coordination including, as applicable to specific aircraft: 1) Captain's authority on aircraft in routine and emergency conditions, and description of chain of command; 2) Routine signals/procedures with review of location, function, and operation of communication systems; 3) Routine signals/procedures for cockpit chime, cabin chime, and interphone signals; and 4) Briefings, importance of crew briefing and development of crewmember resource management concept (CRM), description of crewmember responsibilities for crew briefing including any required paperwork, and content of crew briefing.


25. Check that the operator’s aircraft ground training contains a general operational subjects module on routine signals and procedures including: 1) F/A be seated notification prior to surface movement; 2) F/A notification of critical phases of flight; and 3) Flight crewmember notification when requesting access to cockpit.


26. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember duties and procedures, as applicable to specific aircraft, contains: 1) Crewmember communication and coordination while performing specific assignments, duties, and procedures during each phase of flight; 2) Description of duties and procedures for all operator and FAR policies pertinent to performance of assigned duties; and 3) Duties which identify required crewmembers when aircraft is parked at the gate.


27. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember duties and procedures, including reporting duties for specific aircraft: 1) Describing preflight and inflight duty assignments and responsibilities; 2) Describing passenger boarding procedures; 3) Describing carry-on baggage stowage procedures; 4) Assuring exit seat compliance; 5) Conducting of cockpit and cabin crew briefing; and 6) Assuring the possession of all required personal equipment, F/A manual(s), flashlights and keys (if applicable).


28. Check that the operator’s aircraft ground training contains a general operational subjects’ module on routine crewmember duties and procedures/predeparture duties prior to passenger boarding containing a description of preflight safety check assignments and procedures that includes a review of preflight responsibilities, as applicable to specific aircraft, for: 1) Checking jump seat restraint system, retraction, and emergency oxygen source; 2) Locating/inspecting all assigned emergency equipment including



switches and controls; 3) Locating/ensuring that safety information and exit seating cards are applicable to make, model, type, and series of aircraft; 4) Preparing demo equipment and safety briefing information videotape, as applicable; 5) Ensuring that keys are secured per company policy, as applicable.


29. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember passenger boarding duties and procedures, applicable to specific aircraft, ensuring adherence to all regulatory and company requirements for: 1) Minimum number of required F/As located at the assigned boarding station; 2) Implementing security procedures; 3) Monitoring passenger boarding/seating; 4) Making required announcements; 5) Assessing passengers to identify possible helpers; 6) Identifying and handling any unruly passengers; 7) Screening carry-on baggage; 8) Screening exit seat occupants; 9) Ensuring infant and child restraint devices are approved for use on aircraft and secured properly; and 10) Conducting an individual briefing of any person who may need the assistance of another person to move expeditiously to an exit in an emergency.


30. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember passenger boarding duties and procedures prior to movement on the surface, as applicable to specific aircraft, which includes verifying: 1) No stowaways onboard; 2) Exit seat and carry-on baggage requirements are met; 3) All stowage compartments are secured properly; 4) No carry-on baggage, cargo, or trash in unauthorized receptacles; 5) Galley and service equipment stowed and secured; 6) Galley doors, curtains, and dividers secured open; 7) Galleys and lavatories are unoccupied; 8) Proper operation of the doors and airstairs including latching and arming prior to movement.


31. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember prior to takeoff duties and procedures, as applicable to specific aircraft., including: 1) Taking demo positions; 2) Making required safety briefing announcement and demonstration or safety briefing videotape; 3) Individually briefing passengers in seats with restricted view of F/A demonstration or screen; 4) Making cabin safety inspection to verify no smoking, seatbelts fastened, infants held properly or secured in approved infant seats, seatbacks and traytables in fully upright positions, all carry on baggage, including infant restraint devices, properly secured; and 5) Coordinating with cockpit regarding the security of the cabin for takeoff.




32. Check that the operator’s aircraft ground training contains a general operational subjects module describing performance of routine crewmember inflight duties and procedures, as applicable to specific aircraft, that includes: 1) Following sterile cockpit procedures; 2) Stowing restraint system upon leaving F/A seat; 3) Implementing appropriate procedures for handling of any emergency or abnormal situations including turbulence; 4) Restraining each item of galley equipment and each serving cart when not in use; and 5) Implementing safe lift and lower lobe galley procedures when applicable.


33. Check that the operator’s aircraft ground training contains a general operational subjects module describing routine crewmember prior to landing duties and procedures, as applicable to specific aircraft that includes: 1) Reporting cabin discrepancies to cockpit; 2) Following sterile cockpit procedures except for safety communication; 3) Making passenger safety inspection to verify no smoking, seatbelts fastened, infants held properly or secured in approved infant restraint devices, seatbacks/traytables in upright position, all carry on baggage, infant restraint devices and loose objects stowed and secured properly, stowage compartments secured, no carry on baggage, cargo, or trash in unauthorized receptacles; 4) Stowing and securing galley and service equipment; and 5) Securing galley doors, curtains, and dividers in open position, and lifts in down position when equipped.


34. Check that the operator's aircraft ground training contains a general operational subject’s module describing routine crewmember movement on the surface and arrival duties, responsibilities, and procedures, as applicable to specific aircraft, to include: 1) The use of the PA to inform passengers to remain seated with seatbelt fastened until arrival at gate; 2) Disarming the girt bar manually or automatically after jetway or stairs are positioned at aircraft and verifying girt bar disengagement; and 3) Opening door, airstairs, and verifying doors and airstairs opened properly and securely latched.


35. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember arrival duties and procedures, ensuring minimum number of required flight attendants at assigned arrival station, as applicable to specific aircraft.


36. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember after arrival duties and procedures, as applicable to specific aircraft, to include reviewing deplaning responsibility for: 1) Implementing security



procedures; 2) Ensuring that F/As are uniformly distributed throughout cabin in accordance with the FAR and company policy; 3) Ensuring adherence to all regulatory and company requirements; 4) Ensuring that all cabin electrical equipment is turned off; and 5) Inspecting unique areas of the cabin and galley to ensure safety precautions specific to that aircraft.


37. Check that the operator’s aircraft ground training contains a general operational subjects module on routine crewmember intermediate stops duties and procedures to include: 1) Determining minimum number of F/As required to remain on board at intermediate stops when passengers are on board; 2) Ensuring that F/As are positioned at designated stations; 3) Implementing procedures to ensure passenger safety during fueling, defueling; and 4) Procedures for emergency evacuation while parked at gate or ramp.


38. Check that the operator’s aircraft ground training contains a general operational subjects module on crewmember general responsibilities that includes a description of duties and procedures for the handling of passenger applicable to the specific type of aircraft and each operation.


39. Check that the operator’s aircraft ground training contains a general operational subjects module on specific procedures applicable to the specific type of aircraft and operation, for special assistance passenger handling of: 1) Infants, children/unaccompanied minors, designation of seating locations; 2) On-board wheelchairs, aircraft accommodations, such as accessible lavatories, moveable armrests and carriage of stretchers and incubators; 3) Method and procedures for the carriage of stretchers and incubators; 4) Recommended alternate locations for administering medical assistance, escape paths, methods for the evacuation of passengers with physical limitations; and 5) Those needing special accommodation, armed passengers, escorts, prisoners, couriers, VIPs, deportees, runaways, persons traveling without visas, and other designed unescorted individuals.


40. Check that the operator’s aircraft ground training contains a general operational subjects module on passenger handling procedures that includes: 1) Location requirements for oversized items in the cabin; 2) Designated areas for the carriage of pets and pet containers; and 3) Stowage of passenger assistance aids, such as wheelchairs, canes and crutches, applicable to specific aircraft.




41. Check that the operator’s aircraft ground training contains general

operational subjects modules, as applicable to specific aircraft, on: 1) Passenger seating requirements and procedures for exit seats, seats for accommodating passengers who are unable to sit erect for a medical reason, and designated areas for passengers with trained assist animals; and 2) No smoking requirements.


42. Check that the operator’s aircraft-specific emergency subjects training module includes, with respect to each airplane make, model, type, series, and configuration, each required crewmember; and each kind of operation conducted, instruction in: 1) Emergency assignments, procedures, and coordination among crewmembers; 2) Location, function and operation of emergency equipment; 3) Handling of emergency situations; 4) Review of emergency drills; 5) Review previous aircraft accidents and incidents; and 6) Any additional information pertinent to aircraft equipment/furnishings F/As need to be familiar with to perform assigned duties.


43. Check that the operator’s aircraft-specific emergency subjects training module contains instruction on location and description of emergency operation of exit including emergency escape system and backup procedures.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1829C1a

44. Check that the operator’s aircraft-specific emergency subjects training modules of emergency operation of exits with slides or sliderafts contain procedures and instructions for: 1) Arming exit in emergency mode, ensuring door is fully closed/locked, checking threshold is free of debris, arming door manually or automatically, verifying girt bar engagement; 2) Opening exit in emergency mode, assessing conditions prior to opening, assuming correct body position, operating door controls correctly, ensuring door is in open/locked, using slide inflation system or ensure slide/slideraft deployment and inflation, and assessing condition of and stabilizing device; 3) Opening exit in emergency mode using slide as hand-held escape device (if applicable), operating exit under adverse conditions, impact of wind, weather and fire on slide, passing expeditiously through exit, assessing/following a safe path away from exit; 4) In a ditching, identification of exits and slides/sliderafts usable in ditching and deactivation if unusable, deployment, inflation, and detachment of slides/sliderafts from aircraft, and overwing evacuation procedures for slide/slideraft operation; and 5) In a ditching, movement of slides/sliderafts from door to door; use of door mounted slides as raft boarding platforms, use of door mounted slides as flotation devices, boarding techniques and detachment of mooring line from aircraft.




45. Check that the operator’s aircraft-specific emergency subjects

training module of emergency operation of exits without slides contains instruction on procedures for: 1) Opening exit, assessing conditions prior; 2) Assuming correct body protective position for opening; 3) Operating door controls correctly; 4) Securing exit in open/locked position; 5) Using emergency airstair system to lower stairs (as applicable); 6) Operating exit under adverse conditions; and 7) Passing expeditiously through exit, assessing/following a safe path away.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1829C1d

46. Check that the operator’s aircraft-specific emergency subjects training module of emergency operation of window exits contains instruction on procedures for opening exit including: 1) Assessing conditions prior to opening; 2) Using tactile indicators to locate; 3) Assuming correct body protective position; 4) Opening exit controls correctly; 5) Positioning window to preclude evacuation obstruction; 6) Using escape ropes; 7) Operating under adverse conditions; 8) Passing through expeditiously; and 9) Assessing and following a safe path away.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1829C1e

47. Check that the operator's aircraft-specific emergency subjects training module of emergency operation of exits with tailcones, contains instruction on procedures for arming tailcone exit in emergency mode, if applicable.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1829C1f1

48. Check that the operator's aircraft-specific emergency subjects training module of emergency operation of exits with tailcones contains instruction on procedures for opening exit that includes: 1) Assessing conditions prior to opening, removing emergency handle protective device (as applicable), assuming correct body protective position, operating door controls/emergency handle correctly, and ensuring that door is in an open/locked position or positioning hatch to preclude evacuation obstruction, if applicable; 2) Walking on catwalk, locating/using jettison handle to accomplish tailcone inflation, or backup manual inflation procedures, to ensure slide deployment and inflation, assessing condition of and stabilizing slide, operating exit under adverse conditions, impact of wind, weather, and fire on slide; and 3) Assuming correct body protective position on assist platform, passing through expeditiously and assessing/ following a safe path away.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1829C1f2

49. Check that the operator's aircraft-specific emergency subjects training module of emergency operation of cockpit exits contains instruction on procedures for opening exit that includes: 1) Assessing conditions prior to opening, assuming correct body position, and operating exit



controls correctly; and 2) Using escape ropes/inertial escape reels, exit operation under adverse conditions, passing through expeditiously, assessing/following a safe path away.


50. Check that the operator's aircraft-specific emergency subjects training contains modules of description, operation, function, preflight, number of and removal (as applicable), of: 1) Evacuation equipment, operation of slide or sliderafts during aircraft emergency landing attitudes; 2) First aid equipment, emergency medical kit, and first aid kit; 3) Oxygen systems (oxygen bottles, chemical oxygen generators, protective Breathing Equipment (PBE); 4) Firefighting equipment; 5) Communication emergency notification systems, alerting, smoke/fire, detection and decompression alerting devices, controls, indicators, system inoperative/ resetting procedures; 6) Emergency lighting systems, exit signs, arrows, floor proximity escape path, cabin lighting, exterior lighting, switches, and testing procedures; and 7) Other unique emergency equipment such as cargo barrier nets, smoke barriers, and firefighting extension wands.


51. Check that the operator's aircraft-specific emergency assignments and procedures training module contains: 1) Instruction for emergency communication signals, review of location, function and operation of specific aircraft emergency communication systems; and 2) Description of specific cockpit signals, interphone/cabin chimes, flight crewmember emergency situation and attempted hijacking notifications, notification that an evacuation is being initiated, and signal to evacuate or not to evacuate.


52. Check that the operator's aircraft-specific emergency assignments and procedures training module contains crewmembers' emergency duties, procedures and commands for: 1) Rapid decompression; 2) Insidious decompression and cracked window/pressure seal leaks; 3) Extinguishing of cabin fires; 4) Unanticipated water landing (prior to impact and after impact) and anticipated ditching (prior to impact and after impact); 5) Unanticipated ground evacuation (prior to impact and after impact) and anticipated ground evacuation (prior to impact and after impact); 6) Unwarranted evacuation, for example, a passenger initiated evacuation due to torching on a B-727; 7) Handling of passenger illness or injury; 8) Abnormal situations involving passenger abuse of F/As, passengers who appear to be under the influence of intoxicating substances, and who may jeopardize aircraft/passenger safety; 9) Handling of a hijacking (this may be part of the Security Training Curriculum); 10) Handling of a bomb threat (this may be part of the Security Training Curriculum); 11) Severe turbulence (anticipated or unanticipated) and mild to moderate turbulence (anticipated or unanticipated); 12) Other unusual situations; and 13) Descriptions of previous aircraft accidents and incidents.




53. Check that the operator's aircraft-specific emergency training module includes emergency drills training modules unless previously accomplished under the General Emergency Training Curriculum Segment.


54. Check that the operator's aircraft ground training curriculum segment states: 1) It is included in the initial new hire, transition, and requalification training categories; 2) It has specified programmed hours when differences training is necessary; and 3) That the training is certified by a supervisor/instructor, indicating that the trainee has successfully completed the course.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1830 and 3-1831


Yes

No, Explain



Related Design JTIs: 1. Check that the operator's basic indoctrination training programmed

hours includes areas such as: 1) Company history, company organization, scheduling, subjects related to safety; and 2) The way the company controls its flight operations, and the crewmembers' role in those operations. Note: The employee standards and rules of conduct are only part of the 40 programmed hours as this discussion relates to safety.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1866A and 3-1866B

2. Check that the operator's basic indoctrination training states: 1) Daily hours of training activity are limited to 10 consecutive hours in any 24-hour period; and 2) That the required 40 programmed hours are not reduced below 32 hours.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1866C and 3-1866D

3. Check that the operator's training, qualification and operational control of F/As who have served or may be serving at more than one air carrier states that the operator: 1) Specifies that F/A training programs or reductions in programmed hours to those training programs, do not differ from the F/A training program, programmed hours, and content, which are currently used for new hire F/As; 2) Does not credit training that is conducted by another operator; 3)Requires that all F/As used by the operator to have completed the same training program; 4) Ensures all new F/As complete required operating experience before they serve as a crewmember in that



operator’s operations; and 5) Ensures that the F/A training program uses the procedures that are contained in the operator's FAA accepted F/A handbook/manual.

Sources: FAA Order 8900.1, Volume 3, Cha[ter 23, Section 6, Paragraph 3-1868

4. Check that the operator's emergency situation training includes proper procedures regarding shoes during a forewarned aircraft evacuation describing removal of high heeled shoes and stowage in approved areas such as overhead compartments, not seat pockets.


5. Check that the operator's flight attendant training includes duties and responsibilities of all individual crewmembers during both indoctrination training and emergency training.


6. Check that the operator's approved F/A training programs and manuals ensure training in the handling of emergency situations and procedures that includes: 1) Potential fire problems related to electrical equipment and circuit breakers; 2) Circuit breakers and electrical equipment located in cabin areas, all galleys, service centers, lifts, lavatories, and movie/video centers; 3) Location, function and related safety procedures for electrical equipment/circuit breakers that focuses on eliminating a problem before it becomes a safety hazard; 4) Prohibiting the use of galley ovens for other than designated purposes and the safety hazard posed by the use of galley ovens as heaters; 5) The danger posed by particular items such as cups, paper, and plastic that may cause dense smoke if ignited and may be difficult to extinguish; 6) Fires started by individuals dropping smoking materials into lavatory waste containers; and 7) The FAR's affecting smoking on aircraft, smoking prohibited in lavatories, required placards in lavatories, passenger briefings, and procedures for F/As to follow regarding smoking ban regulations.


7. Check that the operator's approved F/A training programs and manuals ensure training in the handling of emergency situations and procedures that includes: 1) Manual deployment of escape slides if automatic feature fails; and 2) Girt bar attachment check for debris, or ice prior to door closure, when applicable.


8. Check that the operator's F/A emergency training program: 1) Focuses on aircraft cabin environments following an accident including fire, toxic fumes, debris, and probabilities of explosions; 2) Places emphasis on cabin floor and aircraft fuselage distortions or breaks and debris from luggage and galleys, following accidents,



information about survivor's statements regarding escape under adverse conditions; 3) Includes information about toxic fumes, flash-over, and other fire dynamics including the best quality air at "arm rest" level; and 4) Includes use of training aids during evacuation drills that include diminished light environments to simulate smoke filled cabins.


9. Check that the operator's F/A emergency training program and manual include detailed information regarding the following operational characteristics of chemically generated passenger oxygen systems: 1) Canister, lanyard/safety pins/flow initiating mechanism, reservoir bag, oxygen mask, hose, heat shield, and amount of heat generated; and 2) The proper location(s) and instructions for passengers in proper use of the system.


10. Check that the operator's F/A training program and manual include: 1) Familiarization training on the location and operation of cockpit exits, fire extinguishers, crash ax, and other cockpit emergency equipment; and 2) Drills associated with fire control. Note: The fire extinguisher drill is required every 24 months and each F/A must operate each type of installed hand fire extinguisher.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1857 and 3-1858

11. Check that the operator's F/A training program and manual requires fire control training that includes: 1) A one time drill which may consist of two exercises. Exercise One requires crewmembers to discharge a fire extinguisher and fight an actual fire and must be followed by Exercise Two; and 2) A one time drill that may consist of two exercises. Exercise Two requires crewmembers to operate the PBE (and must be run in addition to Exercise One, which includes putting out an actual fire with a fire extinguisher.). Note: The operator clearly identifies whether the one time fire control drill is to be split into two exercises or run in combination. A combined drill would require the flight attendant to discharge a fire extinguisher while fighting an actual fire wearing a PBE.


12. Check that the operator's F/A training program and manual requires training using the type of fire extinguisher installed on the airplane unless the POI has approved the use of an extinguisher that closely simulates that which is used on the airplane.


13. Check that the operator's F/A training program and manual requires training that includes: 1) The Removal of each type fire extinguisher from brackets that are the same as those installed on the airplane; 2)



Demonstration of the proper operation of the extinguisher including pulling the trigger; and 3) Information that the fire extinguisher used in training, although not required, should be charged with a material that simulates the actual firefighting agent.


14. Check that the operator's F/A training program and manual requires training that includes: 1) Information to instructors that any fire extinguisher may be used to fight the actual fire, as long as an additional fire extinguisher drill is conducted with fire extinguishers like those actually installed in the airplane; 2) Information to instructors that the purpose of fighting an actual fire is to provide crewmembers with the opportunity to experience the effects of facing an actual fire; and 3) Information to instructors that the discharge of halon is not appropriate during drill training unless a training facility is used that can provide environmental protection from the halon agent.


15. Check that the operator's F/A training program and manual includes information to instructors that: 1) PBE's used during training must accurately simulate the PBE's installed on the aircraft to include weight, methods of donning and activation, and appearance; 2) The removing the PBE from the pouch or container includes forces necessary to open the pouch; 3) The training objectives of combating an actual fire include physiological conditioning, firefighting techniques, and knowledge of extinguishing agent capabilities/limitations under actual fire situations; 4) Defines an actual fire as an ignited combustible material in controlled conditions of sufficient magnitude and duration to accomplish the training objectives set forth in the regulation; 5) Identifies the areas to be used for conducting crewmember firefighting drill training such as training centers, local fire departments, or airport fire departments, which provide fires in controlled conditions to meet the intent of the regulation; and 6) Provides the proper use of simulated fires such as electric lights and smoke simulations using artificial smoke that may come out of ovens, passenger seats, or lavatories.


16. Check that the operator's F/A training program and manual provides training instruction to crewmembers: 1) When to use a PBE, such as when the fire is of an unknown origin or they have determined dense smoke or fumes are present that do not permit the use of effective close range firefighting techniques without PBE; and 2) That successful evacuations require speed and appropriate donning of a PBE, dependant upon conditions.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1858G

17. Check that the operator's record keeping system includes information on operator procedures to verify whether a F/A has received FAA approved training and conducted the firefighting/PBE drills at another



airline.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1858H

18. Check that the operator's F/A training program allows the use of exit training devices for crewmember training only when those devices realistically simulate the exit they represent in appearance and operation.


19. Check that the operator's system requires training devices to replicate the forces necessary to operate, as determined from inspections of actual aircraft and manufacturer data.


20. Check that the operator has an established maintenance program for training devices which ensures each device maintains the appearance, functions, and forces which existed during initial approval and lists by name and title the person responsible for the maintenance of each training device.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1864E

21. Check that the operator's training program allows use of a tailcone training device only if that device: 1) Is realistic and approximates the size, dimensions, and obstructions (cables, ducting, low ceilings) of that portion of the tailcone and fuselage area found on the actual aircraft; 2) Has doors or plug doors at the pressure bulkhead leading to the tailcone area that are of the same size and shape and open in the same manner as the actual aircraft; 3) Approximates the actual width and length of the aircraft tailcone, when it has walkways or catwalks leading from the pressure bulkhead; 4) When equipped with handles that deploy the tailcone, that those handles are positioned properly and operate in the same manner as the aircraft; 5) The handles and hardware on that device appear and operate similar to the aircraft, except hinges do not need to be similar in appearance; and 6) Contains lighting at a comparable level to aircraft conditions.


22. Check that if the operator's training program contains an alternate means to satisfy tailcone training (without using the actual aircraft), that it includes individual or group demonstrations at the aircraft supplemented by training aids which replicate the actuation of the handle which deploys the tailcone, plus appropriate pictorials.


23. Check that the operator's training program contains curriculum for F/A emergency evacuation training that includes: recognition and prompt



action, flight attendants carrying out evacuation on own initiative in the case of crewmember incapacitation, recognition of inoperative equipment and necessity to direct passengers to usable exits, termination of evacuation if conditions warrant, and proper monitoring of emergency evacuation signals to prevent inadvertent activation.


24. Check that the operator's training program: 1) Describes the use of training devices and mock-ups for crewmember training in accordance with 14 CFR 121.417; and 2) Does not interpret 14 CFR 121.417 to imply that visual and audio aids can be substituted for actual operation of mechanical devices in initial and recurrent training when operation and drills are required by regulation.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 6, Paragraph 3-1864A and 3-1864G


Yes

No, Explain



Related Design JTIs: 1. Check that the operator specifies that: 1) Training in specific duties

related to evacuation that is provided to crewmembers in preparation for an emergency evacuation demonstration is considered base line manufacturer training; and 2) If successful completion of a demonstration requires or provides training that exceeds the baseline training, then the FSB report must include this information as well as a description of the additional training given.



Yes

No, Explain



Related Design JTIs: 1. Check that the operator has an infection awareness program

consistent with the OSHA standards, which provides information about the prevention of infectious diseases, especially those caused by bloodborne pathogens.


2. Check that the operator's flight attendant training program contains company policies and explicit procedures regarding resetting tripped circuit breakers (CBs), both in-flight and on the ground.





Yes

No, Explain



Related Design JTIs: 1. Check that the operator's training program curriculum requires

training for F/As in the uniform distribution of F/As throughout the operation of the flight, noting the most important part pertains to locations that will provide the most effective egress of passengers in the event of an aircraft evacuation.


2. Check that the operator's training program curriculum for supernumeraries specifies: 1) The activities they may perform and what equipment they may or may not operate so as not to interfere with the F/As; 2) Activities performed are limited to passenger service such as serving beverages, ticket sales, and customer relations; 3) They may not conduct safety related duties during movement on the surface, must be seated during surface movement, take-off and landing, must comply with the seatbelt and carry-on baggage requirements, and must receive required passenger safety briefings; 4) Their duties are clearly distinguishable from the duties assigned to the F/As, and do not include any that are required by 14 CFR Part 121; and 5) They are not permitted to operate any equipment or systems for which specific training is required by 14 CFR part 121; for example, electrical and galley equipment, heating and cabin ventilation controls, and public address system, (except to perform language translator passenger briefing duties).



Yes

No, Explain



Related Design JTIs: 1. Check that the operator's training program states that operating

experience (OE) is gained after satisfactory completion of the appropriate training, which includes basic indoctrination, and initial training on the aircraft.


2. Check that the operator’s training program specifies: 1) F/As who have completed operating experience (OE) on a passenger-carrying



airplane operated under 121 are exempt from completing OE at another part 121 operator only if they are to serve in the same group of airplanes; 2) Procedures require F/As qualifying for Group I and Group II airplanes, to receive OE on at least one type of airplane from each group; 3) OE is given during operations conducted under part 121 on passenger carrying, revenue flights; 4) OE flights consist of at least two takeoffs and landings, if appropriate.


3. Check that the operator’s training program specifies that: 1) F/A trainees participate in a debriefing, including a discussion of the safety duties they observed after the completion of operating experience (OE); and 2) The OE debriefing includes discussion of any (required) check, any use emergency equipment, passenger information briefings, passenger seatbelt discipline, application of the carry-on baggage rule, crew coordination, any unusual passenger handling situations and any use of emergency equipment.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 5, Paragraph 3-3531E

4. Check that the operator’s training program specifies that qualifying F/As obtaining operating experience (OE): 1) Are assigned to the flight as a member of the cabin crew and are in excess of the minimum number of fully qualified F/As and do not occupy a required flight attendant seat; 2) Are not assigned as a required crewmember; 3) Have the opportunity to practice all F/A duties while being supervised by an OE supervisor; and 4) Are permitted to perform the duties of a F/A from the required F/A jumpseat only when they have completed the OE hourly requirements while under supervision, as applicable on aircraft equipped with only one flight attendant.


5. Check that the operator’s training program specifies that the numbers of qualifying F/As receiving operating experience do not exceed the number of flight attendants required by section 121.391.


6. Check that the operator’s training program specifies: 1) They designate the people permitted to perform the operating experience (OE) supervisory function; 2) OE supervising individuals are experienced in the duties and responsibilities of the F/A, qualified to instruct and evaluate F/A trainees; 3) OE supervisors are qualified F/As on the aircraft type; and 4) Qualifying requirements for OE supervisors are included in the approved training program for the operator.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 5, Paragraph 3-3531I

7. Check that the training program specifies that while certifying an operation: 1) The operator with no fully qualified F/As establishes a



policy to staff an initial cadre of F/As to act as supervisors while giving each other operating experience (OE); and 2) Qualifying F/As receiving OE during the proving tests or ferry flights are used to supervise other qualifying F/As obtaining OE during scheduled operations.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 5, Paragraph 3-3531J

8. Check that the operator’s training program specifies how the amount of operating experience (OE) given to qualifying F/As on an aircraft is reduced from 5 hours to 2.5 hours when using time spent practicing operations in an approved Level 5 cabin mock-up, if applicable.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 5, Paragraph 3-3531K

9. Check that the operator states that: 1) The approval of cabin mock-ups and door training devices is concurrent with approval of the entire training program for F/As; 2) A static aircraft, used as a training device (for emergency drills and operating experience), is listed in the operator's training program; and 3) While using an actual static aircraft for training, qualifying F/As should actually use the aircraft equipment and practice procedures normally expected of required F/A during flight.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 5, Paragraph 3-3531K1


Yes

No, Explain



Related Design JTIs: 1. Check that the operator’s training program contains information

pertaining to child restraint systems (CRS): 1) Requirements of having a solid back and seat; 2) Restraint straps installed to securely hold the child to the CRS; 3) Label stating that it has been approved for aviation use; and 4) Instructions on the label, which must be followed.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 6, Paragraph 3-3558D

2. Check that the operator's training program curriculum contains: 1) Crewmember instructions to handle disturbances involving the service of alcoholic beverages; 2) Crewmember duties and responsibilities when a passenger who appears to be intoxicated attempts to board the aircraft; 3) Handling of passenger noncompliance with Federal Aviation Administration safety regulations that may result in interference with a crewmember; and 4) Requirement to report passenger disturbances related to alcohol, including obtaining passenger and witness information and providing a narrative of the incident.




3. Check that the operator requires training in procedures for F/As for: 1) Proper stowing of all carts for movement on the surface, take-offs and landings, and whenever they are not being moved from one location to another; and 2) Procedures for galley cart restraints, cart tie-downs, and floor locking devices.


4. Check that the operator’s training program curriculum in coordination/communication between flight and cabin crewmembers contains: 1) Pre-departure briefings to be conducted by flight crew with the lead F/A and to include forecast turbulence, related weather conditions, scheduling of cabin service, clean up, securing of galley and cabin, carry-on baggage, and passenger information; 2) Use of the public address system by flight crewmembers to alert F/As and passengers of anticipated inflight turbulence; 3) Guidance for flight crewmembers to notify F/As when they are to cease in-flight service, secure galley(s), be seated with restraints fastened, and/or resume duties; and 4) Standardized notification to the flight crew from the F/As when all pre-take-off and pre-landing duties have been completed and the cabin is secured.


5. Check that the operator's training program curriculum specifies that during emergency conditions the flight crew is primarily responsible for maintaining control of the aircraft; however, as conditions permit, the flight crew should brief the F/As on the: 1) Nature of the emergency; 2) Approximate amount of time for cabin preparation; 3) Contemplated course of action for F/As to carry out their duties; and 4) F/As to use the public address system to advise passengers to fasten seat belts.


6. Check that the operator’s emergency training in passenger and F/A brace positions that includes: 1) Reasons for brace for impact positions, including reduction in flailing by having the occupant flex, or bend over, and reduction of secondary impact by repositioning the body against any surface; 2) Instructions for passengers to have seat belts worn as low and tight as possible against the torso; 3) F/A short commands such as "lean over" or "grab your ankles" during an unplanned emergency in an attempt to reduce injury to passengers; 4) Procedures for low density seating arrangement brace positions which direct passengers to rest heads and chests against legs, grasping ankles/legs to reduce flailing, or wrap arms under legs with heads face down in lap, feet flat on floor slightly in front of seat edge.


7. Check that the operator's training on high density seating brace



positions for passengers or in cases where passengers are physically limited that specifies passengers to position heads and arms against seat or bulkhead, feet flat on floor and slightly in front of the edge of the seat.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 6, Paragraph 3-3563E2

8. Check that the operator's training in passenger brace positions includes procedures for: 1) Aft facing seats, feet flat on floor, slightly in front of the seat, heads resting on back of seat or bulkhead, hands in lap or grasping side of seat; 2) Passengers not to use pillows or blankets between themselves and any object against which they are bracing; 3) Children occupying child restraint devices to follow the device manufacturer's instructions for brace positions; 4) Children occupying passenger seats to utilize the same brace position as adults; 5) Passengers holding infants to provide as much support as possible to the infant's head, and reduce flailing by leaning over the infant when assuming emergency brace positions; and 6) Pregnant or handicapped passengers who may benefit from being seated in aft facing seats, when available, when assuming emergency brace positions.


9. Check that the operator’s training in brace positions for F/As specifies: 1) Brace position is based on the direction of the seat and type of restraint; 2) For forward facing seats equipped with an inertial reel harness which direct the F/As to sit back in the seat with chin resting on sternum; 3) For forward facing seats with non-inertial reel type harnesses, to include information that the F/A should fasten shoulder harness as tight as possible, lean against the harness, and rest chin on sternum, hands positioned in lap or holding on side of seat; 4) For aft facing seats with procedures to sit back in seat, rest head against headrest or seat back, have restraint either inertial reel or non inertial reel as tight as possible, hands on lap or holding side of seat.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 6, Paragraph 3-3563F

10. Check that the operator provides training that crewmember brace positions in helicopters, when applicable, are the same as airplane brace positions.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 6, Paragraph 3-3563G

11. Check that the operator provides training to brief passengers on brace positions during a planned emergency landing, as well as training to F/As on unplanned emergency commands such as "lean over" or "grab your ankles" which would be given in an attempt to reduce injury to passengers.




12. Check that the operator’s program contains proper requirements for training when F/As are to conduct a demonstration of an airplane's maximum seating capacity that specify: 1) training provided by the manufacturer in preparation for an emergency evacuation demonstration is considered baseline training; 2) Requirements are included for newly delivered aircraft, as listed in the Flight Standardization Board report, for any aircraft affected in the operator's fleet; 3) Any training provided in preparation for an FAA required demonstration for newly delivered aircraft to the fleet will not include F/A training specific to the conduct of the demonstration; and 4) Policy that in the event an emergency evacuation demonstration is required, line F/As will be utilized.


13. Check that the operator’s program includes: 1) Training techniques to prepare F/As in proper time management and crew coordination/communication during emergency situations; 2) Training on acting in rapidly changing emergency conditions, situational awareness, problem solving, and stress management; and 3) Training that integrates policies and procedures in emergency situations and "lessons learned" from previous accidents.


1.40 Does the operator’s training program meet the intent of FAA AC 120-44, Air Carrier First Aid Programs?

Yes

No, Explain

Not Applicable



Related Design JTIs: 1. Check that the operator states that the first aid training program

considers limited space on aircraft and the necessity for crew coordination throughout an occurrence.

Sources: AC 120-44.

2. Check that the operator states that the first aid training program includes instructions in the: 1) Treatments of illness and injuries, as well as protection from bloodborne pathogens; 2) Procedures for administering oxygen; 3) Proper restraint of oxygen equipment while in use; 4) Lack of breathing, choking, and hyperventilation.

Sources: AC 120-44

3. Check that the operator states that the first aid training program includes instruction in the assessment of severity, possible treatment of medical problems, and history and assessment of individuals who are ill or injured.

Sources: AC 120-44

4. Check that the operator states the first aid training program includes instruction in the assessment of severity and possible treatment of: 1)



Profuse bleeding, including nosebleed; 2) Shock, unconsciousness, and major allergic response; 3) Chest pain; 4) Cardio-pulmonary resuscitation (CPR); 5) Strokes; 6) Seizures; 7) Diabetic emergencies; 8) Childbirth; 9) Abdominal distress; 10) Airsickness; 11) Injuries to the extremities; 12) Injuries to the skull, spine, and chest; 13) Eye injury; 14) Ear distress; and 15) Infectious diseases/conditions.

Sources: AC 120-44

5. Check that the operator's first aid training program includes instruction in the universal precautions against bloodborne pathogens.

Sources: AC 120-44

6. Check that the operator’s first aid training program contains instruction in the assessment of severity and possible management of: 1) Common injury situations, minor burns caused by the spillage of hot liquids, or by in-flight fires/smoke situations, situations where passengers and crew could be exposed to extreme conditions such as in a water landing, treatment of chemical burns, treatment of smoke inhalation, and treatment of excessive heat exposure; 2) Special communication situations including the elderly, visually/hearing impaired, those with behavioral problems and those who do not understand English; and 3) Drug and alcohol abuse.

Sources: AC 120-44

7. Check that the operator’s first aid program provides instruction in the procedures and guidelines for: 1) Identifying medically qualified persons on board the aircraft; and 2) Obtaining medical consultation from the ground.

Sources: AC 120-44

8. Check that the operator's first aid training program contains instruction in the specific guidelines, which give information about when a medical emergency landing may be needed.

Sources: AC 120-44

1.41 Does the operator’s training program meet the intent of FAA Advisory Circular 120-48, Communication and Coordination Between Flight Crewmembers and Flight Attendants?

Yes

No, Explain

Not Applicable



Related Design JTIs: 1. Check that the operator's training regarding communication and

coordination between flight crewmembers and flight attendants includes instruction in each crewmember's duties at every stage of the flight.

Sources: AC 120-48



2. Check that the operator’s flight attendant training program includes instruction in the cockpit-to-cabin communication procedures: 1) For the flight crew to inform the F/As of the nature of the emergency, time available to prepare the cabin, necessary special instructions during emergency briefing situations; and 2) Which require flight crew's to inform the F/As of emergency situations prior to informing the passengers.

Sources: AC 120-48

3. Check that the operator’s flight attendant training program includes instruction in the cabin-to-cockpit communication procedures which: 1) Require F/As to convey information to the flight crew that is timely and specific; 2) Prevents non-safety related F/A to flight crew calls during sterile cockpit periods; 3) Has procedures that allow F/As to judge "sterile cockpit" time periods; 4) Specifies the purpose and meaning of the regulatory requirement for a "sterile cockpit" phase of flight; 5) Specifies the type of information that merits contacting flight crewmembers during the sterile cockpit period; and 6) Instructs F/As to report unusual noises and abnormal situations to flight crewmembers as soon as possible.

Sources: AC 120-48

4. Check that the operator's crew coordination training includes instruction for flight crewmembers and flight attendants on each other's emergency codes, if applicable.

Sources: AC 120-48

5. Check that the operator's flight attendant emergency training procedures and safety-related information is compatible with the information presented to flight crewmembers.

Sources: AC 120-48

6. Check that the operator's training program includes Instructions for: 1) Flight crewmembers and F/As on each other's safety-related duties and workload during preflight, takeoff, cruise and landing of the flight; 2) F/As, as to when, and with what information, to contact the flight crew during the various phases of flight; and 3) F/As, containing information required to make the decision on whether or not to contact the flight crew.

Sources: AC 120-48

1.42 Does the operator’s training program meet the intent of FAA AC 120-51, Crew Resource Management Training?

Yes

No, Explain

Not Applicable



Related Design JTIs: 1. Check that the operator's Crew Resource Management (CRM)

training : 1) Focuses on situation awareness, communication skills, teamwork, task allocation, and decision-making for F/As; 2) Provides opportunities for crewmembers to practice the skills necessary to be



effective team leaders and team members; and 3) Requires joint cockpit-cabin training topics which may include post incident/accident procedures.

Sources: AC 120-51

1.43 Does the operator’s training program meet the intent of FAA AC 120-88, Preventing Injuries Caused by Turbulence?

Yes

No, Explain

Not Applicable

Note(s): This AC highlights the data-driven methods of the FAA and its government and industry partners in identifying practices known to be effective against injuries caused by turbulence. Practices identified in the AC are suggested for crewmembers, and others associated with flight operations under Title 14 of the Code of Federal Regulations (14 CFR) part 121. Those practices are suggested components of standard operating procedures and the training associated with those procedures, that can be followed in daily flight operations.



1.44 Does the operator’s training program meet the intent of in FAA AC 121-33, Emergency Medical Equipment?

Yes

No, Explain

Not Applicable



1.45 Does the operator’s training program meet the intent of FAA AC 121-34, Emergency Medical Equipment Training?

Yes

No, Explain

Not Applicable



1.46 Does the manual contain policies and procedures that include the duties and responsibilities for personnel involved with this element?

Yes

No, Explain

Note(s): This includes personnel, in addition to those required by 14 CFR part 119, who have authority and responsibility for processes covered by this element.


SRRs: 121.135(b)(2)


1.47 Does the manual refer to the appropriate sections of 14 CFR, and are the procedures consistent with the appropriate 14 CFR references or operating certificate concerning this element?

Yes

No, Explain

Note(s): Procedures for Flag and Supplemental operations must be consistent with applicable foreign regulations as well.


SRRs: 121.135(a)(4); 121.135(b)(3)


1.48 Does the manual contain general policies that require compliance with the SRRs?

Yes

No, Explain




SRRs: 121.135(b)(1)


1.49 Are the procedures written in enough detail to ensure the effective coordination of work activities from one person, workgroup, or organization to another to ensure the desired result?

Yes

No, Explain



SAI SECTION 1 - PROCEDURES ATTRIBUTE

Drop-Down Menu

1. No policy, procedures, instructions, or information specified.

2. Procedures or instructions and information do not identify who, what, when, where, how.

3. Policy, procedures, or instructions and information do not comply with CFR.

4. Policy, procedures, or instructions and information do not comply with FAA policy and guidance.

5. Policy, procedures, or instructions and information do not comply with other documentation (e.g., manufacturer's data, Jeppesen Charts, etc.).

6. Policy, procedures, or instructions and information unclear or incomplete.

7. Documentation quality (e.g., unreadable or illegible).

8. Policy, procedures, or instructions and information inconsistent across certificate holder manuals (FOM - Flight Operations Manual to GMM - General Maintenance Manual, etc.).

9. Policy, procedures, or instructions and information inconsistent across media (e.g., paper, microfiche, electronic).

10. Resource requirements incomplete (personnel, facilities, equipment, technical data).

11. Other.



SAI SECTION 2 - CONTROLS ATTRIBUTE

Objective:

The questions in this section of the SAI will help determine if controls (i.e. checks and restraints) are designed into the processes associated with this element to ensure policies and procedures are followed to achieve desired results.

Tasks

The inspector shall accomplish the following task:

1 Review the policies, procedures, instructions, and information to understand the controls associated with this element.

2 .

Questions

2.1 Are controls in place to ensure that training is conducted while using the required training program approved by the Administrator?

Yes

No, Explain



2.2 Are controls in place to ensure that flight attendants are trained using cabin mockups, door trainers, and training devices, as applicable, specifically approved for use by the operator?

Yes

No, Explain



2.3 Are controls in place to ensure instructors follow the courseware plan for the appropriate curriculum segment for the type of airplane and if applicable, the particular variations, on which the flight attendant is to serve?

Yes

No, Explain



2.4 Are controls in place to ensure that adequate facilities are provided and instructors are properly trained and qualified?

Yes

No, Explain



2.5 Are controls in place to ensure that training records are maintained?

Yes

No, Explain



2.6 Are there controls in place to ensure that the knowledge and proficiency of flight attendants is evaluated through appropriate testing, checking, and competency checks?

Yes

No, Explain





2.7 Are controls in place to ensure that flight attendants accomplish required drills during training?

Yes

No, Explain



2.8 Are there controls in place to ensure that flight attendants are trained using equipment as installed on the operator's aircraft?

Yes

No, Explain



2.9 Are controls in place to ensure that flight attendants receive recurrent training within the required timeframe?

Yes

No, Explain



2.10 Are there controls in place to ensure that flight attendants receive the required operating experience (OE) on the airplane?

Yes

No, Explain



2.11 Are controls in place to ensure that flight attendants receive approved crew resource management (CRM) training?

Yes

No, Explain



2.12 Are controls in place that ensure when following 14 CFR part 117 requirements and appropriate operations specifications, that each flight attendant receives annual fatigue education and awareness training?

Yes

No, Explain

Not Applicable

Updated: Rev # 10 on 07/24/2015


SAI SECTION 2 - CONTROLS ATTRIBUTE

Drop-Down Menu

1. No controls specified.

2. Documentation for the controls do not identify who, what, when, where, how.

3. Controls incomplete.

4. Controls could be circumvented.

5. Controls could be unenforceable.

6. Resource requirements incomplete (personnel, facilities, equipment, technical data).

7. Other.



SAI SECTION 3 - PROCESS MEASUREMENT ATTRIBUTE

Objective:

Process measurements ensure the operator uses an internal evaluation function to detect, identify, and eliminate or control hazards and the associated risk. For airworthiness elements this is a required function of the operator’s Continuing Analysis and Surveillance System (CASS), required by 14 CFR part 121.373. The director of safety and the quality assurance department often work together to accomplish this function for the operator. Negative findings could require amendments to the safety/internal evaluation program or CASS audit forms or checklists.

Tasks


1 Review the control questions in Section 2 of this SAI.

2 Review the operator's policies, procedures, instructions, and information to gain an understanding of the process measurements accomplished for this element.

Questions

3.1 Are there process measurements that evaluate whether the operator’s policies, procedures, and controls are achieving the desired results?

Yes

No, Explain

Note(s): Inspectors should refer to the controls in Section 2 of this SAI for possible process measurements for this element. Persons engaged in this process should have a method for identifying undesired results.



3.2 Do the operator’s process measurements assess the performance of the processes associated with this element?

Yes

No, Explain

Note(s): Verify audits exist to measure this element's performance. Verify audits are scheduled for this element. Verify audits ensure everyone, including all outsource providers, comply with the operator’s program, manual and all applicable regulations and statutes.



3.3 Does the operator's program require the documentation of process measurement results?

Yes

No, Explain



3.4 Does the operator's program describe how the process measurement results are used to improve the ability to achieve the desired results?

Yes

No, Explain





3.5 Does the organization that conducts the process measurements have direct access to the person with responsibility for this element?

Yes

No, Explain



SAI SECTION 3 - PROCESS MEASUREMENT ATTRIBUTE

Drop-Down Menu

1. No process measurements specified.

2. Documentation for the process measurements does not identify (who, what, when, where, how).

3. Inability to identify negative findings.

4. No provisions for implementing corrective actions.

5. Ineffective follow-up to determine effectiveness of corrective actions.

6. Resources requirements (personnel, facilities, equipment, technical data).

7. Other.



SAI SECTION 4 - INTERFACES ATTRIBUTE

Objective:

Data collected in this section helps the principal inspector determine if the operator identifies, documents and manages change between this process and other related processes within the operator's organization.It is important for the operator to identify and document where interactions between processes exist, and to have a method of managing change between these processes.Written policies, procedures, or instructions and information that are interrelated and located in different manuals within the operator's manual system must be consistent to allow personnel to perform their duties and responsibilities with a high degree of safety.

Tasks

The inspector shall accomplish the following task:

1 Review interfaces associated with the processes for this element.

Questions

4.1 Does the operator identify and document the interfaces between processes?

Yes

No, Explain



4.2 Does the operator have a method to evaluate the impact of changes in this process to other related processes that interface with this process?

Yes

No, Explain



SAI SECTION 4 - INTERFACES ATTRIBUTE

Drop-Down Menu

1. No interfaces specified.

2. The following interfaces not identified within the certificate holder's manual system:

3. Interfaces listed are inaccurate.

4. Specific location of interfaces not identified within the manual system.

5. Other



SAI SECTION 5 - MANAGEMENT RESPONSIBILITY & AUTHORITY ATTRIBUTE

Objective:

Data from questions in this section will help determine if there is an identifiable, qualified (when required by CFR), and knowledgeable person who:

Is responsible for the process,

Is answerable for the quality of the process, and

Has the authority to establish and modify the process.

Tasks


1 Identify the person(s) who has overall responsibility for this element.

2 Identify the person(s) who has the authority to revise the procedures associated with this element.

3 Review the duties and responsibilities of the above person(s).

4 Review the appropriate organizational chart.

Questions

5.1 Is an individual(s) identified who is responsible for the quality of the procedures associated with this element?

Yes

No, Explain



5.2 Is an individual(s) identified who has the authority to establish and modify the policies, procedures, instructions, and information associated with this element?

Yes

No, Explain



5.3 Are duties and responsibilities documented for those who manage the procedures associated with this element?

Yes

No, Explain



5.4 Does the operator document the procedures for delegation of authority for this element?

Yes

No, Explain



SAI SECTION 5 - MANAGEMENT RESPONSIBILITY & AUTHORITY ATTRIBUTE

Drop-Down Menu

1. Not documented.

2. Documentation unclear.



3. Documentation incomplete.

4. Other.

Documents

4.2.4 Training of Flight Attendants (O) safety attribute...4 Review documented interfaces to identify i nteractions between related processes, interactions within this element process,